最新铁路服务英语 情景对话资料
铁路客运服务英语车站篇(Project Five)
Part 2 Skills Development
Dialogue 3 The ticket gates for Train G8908 are closed. A passenger runs
to the gates in a hurry.
Gate Staff: Sorry, sir. Don't jump gates. To ensure safety, ticket gates for all trains leaving this station will close 3 minutes before departure. Passenger: What should I do now? Gate Staff: Don't worry, sir. Please rebook at the ticket office. Passenger: Where is the ticket office? Gate Staff: Go downstairs by escalator over there, please. It's on the first floor. Passenger: Thanks.
11
Part 2 Skills Development
Dialogue 1 Mr. Smith does not know how to operate automated ticket
gates. He is asking a gate staff for some advice.
Mr. Smith: OK. If I hold a China Railway ExpressPay Card, how to pass through? Gate Staff: When using China Railway ExpressPay Card (or valid Chinese ID cards with a booked e-ticket), touch and hold your card at the designated “touch here” spot. When the gates open, take your card and pass through. Mr. Smith: And if my ticket is rejected, what should I do? Gate Staff: Don’t worry. Back out quickly from the ticket gates and see station staff. Mr. Smith: Thank you for your advice.
铁路求职英语面试情景对话范文
铁路求职英语面试情景对话范文Interviewer: Good morning, (Candidate's name). Welcome to our interview for the Railway Operations Manager position. I'm (Interviewer's name), and I'll be conducting today's interview.Candidate: Thank you, (Interviewer's name). I'm pleased to be here.Interviewer: Let's begin with a brief overview of your experience. Can you tell us about your background in railway operations?Candidate: I have over 10 years of experience in railway operations, starting as a train conductor and gradually working my way up to my current role as Assistant Operations Manager. I've been responsible for a wide range of tasks, including train scheduling, dispatching, crew management, and incident response.Interviewer: That's impressive. Can you give us an example of a challenging situation you faced in your previous role and how you handled it?Candidate: One of the most challenging situations I faced was a major derailment that occurred on my watch. I was responsible for coordinating the emergency response, which involved evacuating passengers, securing the scene, and arranging for alternative transportation. It was a stressful situation, but I remained calm and focused, and I was able to lead my team effectively.Interviewer: That sounds like a very demanding experience. What are your strengths as a Railway Operations Manager?Candidate: My key strengths include:Strong leadership and communication skills.Excellent analytical and problem-solving abilities.Deep understanding of railway operations and safety regulations.Proven ability to manage complex schedules and resources.Commitment to customer service and safety.Interviewer: Those are all essential qualities for this role. What are some of the challenges you anticipate inthis position?Candidate: I expect to face a number of challenges in this role, including:Managing the day-to-day operations of a large and complex railway network.Ensuring the safety and efficiency of train services.Meeting customer expectations and providing excellent customer service.Adapting to changing industry regulations and technologies.Interviewer: How do you plan to overcome these challenges?Candidate: I plan to overcome these challenges by:Relying on my strong leadership and communication skills to motivate and guide my team.Utilizing my analytical and problem-solving abilities to identify and address potential issues.Staying abreast of industry regulations and technologies through continuous professional development.Fostering a culture of safety and customer service throughout the organization.Interviewer: That's a well thought-out plan. What areyour career goals and aspirations?Candidate: My immediate goal is to succeed in this role as Railway Operations Manager. In the long term, I aspire to advance to a senior management position within the railway industry, where I can make a significant contribution to the safety and efficiency of rail transportation.Interviewer: Thank you for sharing your career aspirations. We're very impressed with your qualifications and experience. We'll be in touch soon to inform you of our decision.Candidate: Thank you very much for your time and consideration. I look forward to hearing from you.。
高铁英语情景模拟对话
高铁英语情景模拟对话以下是一段高铁英语情景模拟对话，主人公是两个准备乘坐高铁出行的人。
乘客1：Hi, I’m Peter. Are you also taking the high-speed train to Shanghai?乘客2：Yes, I’m Sarah. Nice to meet you, Peter.乘客1：That’s great to hear. How long does the journey take?乘客2：It usually takes around 5 hours to get to Shanghai.乘客1：Wow, that’s much faster than driving or taking a regular train. Do we need to buy tickets in advance?乘客2：Yes, it’s better to buy the tickets online in advance. You can choose your preferred seats and avoid the lines at the station.乘客1：That sounds convenient. Do we need to print the tickets or can we show them on our phones?乘客2：You can show them on your phone to board the train. But it’s important to bring your passport or ID card for identification.乘客1：Got it. Is there any food on the train? I’m starving.乘客2：Yes, there’s a dining car on the train where you can buy food and drinks. But it’s a bit e某pensive, so you might want to bring your own snacks.乘客1：Thanks for the heads up. I’ll make sure to bring some snacks from home. Speaking of which, what’s the luggage policy for high-speed trains?乘客2：Each passenger can bring up to two pieces of luggage weighing no more than 20 kg in total. You can also carry a small bag with you on the train.乘客1：That’s good to know. I just have a backpack and a small suitcase, so I won’t have any problems.乘客2：That’s perfect. Our train is about to depart.Let’s find our seats and enjoy the ride to Shanghai!乘客1：Great, let’s go!。
高速铁路服务英语( 7 Emergency Treatment
It’s dangerous, for you and other passengers’ safety, please extinguish your cigarette. Excuse me, is this your luggage
Sir, I’m very sorry, but this is a regular security check. Please cooperate.
Situation2
Work in pairs. You are a conductor, and you found there was something wrong with the train, how do you inform the chief
conductor in time?
Part 3 Equipment failure
Ⅰ. Discussion
1. If there is a problem with your train and you must be late, what should you do? 2. If the conductor told you “The train has a serious difficult.” what should you do?
Ⅲ. Role-play
Situation 1
Work in pairs. You are a conductor, and you found there was something wrong with the train, how do you explain to the passengers?
Unit 7 Emergency Treatment
Part 1 Fire safety
高速铁路服务英语( 3 Station Service
How long does it take on foot?
which bus should I take to go to the downtown? I’d like to go to the shopping mall which is nearer. How can I get to there? So has the last train to Pi’xian West already gone? I just missed
3. Hearing the announcement that your train will be delayed for
half an hour, while you are in the waiting hall, what will you do?
Ⅱ. Passage
Sentence patterns:
Work in groups. Suppose you come across some friends in
the waiting hall, you are very excited and talk with them.
Part 2 Left luggage
Ⅰ. Discussion
1. When you are traveling, what kind of things will you take? 2. If you lost your luggage which is very important in the station, what should you do?
Sentence patterns:
1. How much time would we save if... 2. How much is the fare? 3. Go through the ticket wicket, and go straight on. It’s on the right hand side. 4. Pay attention to your departure time.
铁路客运服务英语车站篇(Project Four)
Part 2 Skills Development
Sentence Patterns
5. There’s a typhoon in southern China, which is why trains are running slower, causing delays. 今天南方有台风，导致列车减速、晚点。 6. Trains are delayed indefinitely. We will inform you when we have updates. We do apologise for the inconvenience caused. 列车晚点未定，有消息我们会及时通知您的。 给您带来不便， 敬请谅解。 7. Trains have been cancelled, but we are doing all we can to restore rail access. Thank you for your understanding. 列车现在已经停运了，但是会力争尽早恢复通车，请您谅解。
11
Part 2 Skills Development
Dialogue 1 A passenger is asking for information on the train delay.
12
Part 2 Skills Development
Dialogue 1 A passenger is asking for information on the train delay.
14
Part 2 Skills Development
Dialogue 2 Mr.Smith is inquiring about some train information at the
高铁乘务英语相关对话作文
高铁乘务英语相关对话作文A Dialogue on High-speed Railway Service。
A: Good afternoon, sir. Welcome aboard our high-speed train. May I see your ticket, please?B: Sure. Here it is.A: Thank you. Your seat is in car 8, seat 24A. Here is your boarding pass. Please keep it with you at all times.B: Thank you. Can you tell me where the luggage storage is?A: Certainly. The luggage storage is located at the end of each car. Just follow the signs and you'll find it.B: Great. And how about the restroom?A: The restrooms are located at both ends of each car.Just follow the signs and you'll find them easily.B: Thank you for your help. By the way, how long will it take to get to our destination?A: It will take approximately 2 hours and 30 minutes to get to our destination. We will arrive at 5:30 pm.B: Okay, thank you. Do you have any food or drinks available on board?A: Yes, we have a dining car located at the center of the train. We offer a variety of snacks, drinks, and meals for purchase. You can also order from your seat and we will bring it to you.B: That's convenient. Can I pay with my credit card?A: Yes, we accept major credit cards as well as cash.B: Thank you for your help. You've been very informative.A: You're welcome, sir. If you need anything else, please don't hesitate to ask. Enjoy your ride with us.。
高速铁路服务英语( 5 Dining Car Service
Ⅲ. Role-play
Situation 1 Work in pairs. If there is a fly in your dish, what should you do? Situation 2
Unit 5 Dining Car Service
Ⅰ. Discussion
1. How to take order for customer? 2. What do you like eating on the train?
Ⅱ. Dialogue
Good morning! Would you like to have breakfast? I’d like to have two fried bread sticks, a piece of cake and a bottle of soybean milk. Welcome to our dining car. How many persons, please? A table for 3, please.
you are!
Shall I bring some garlic and caraway? Waiter, we’ll take the check now. May I clear the table for you? Is everything to your satisfaction?
That’s our honor. One bill, or separate bills?
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
铁路服务英语情景对话（客运值班员班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名)场景1：3车厢 (找座位)列车员A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation! This is carriage three. Let me help you (帮助提行李上车)早上好，先生！请出示车票，谢谢您的合作。
这是3车厢，我帮您吧。
旅客A：thank you.谢谢。
旅客A: Excuse me, can you help me find my seat?打扰一下，您能帮我找下我的座位吗？列车员B: Please show me your ticket, it says which seat is yours . Oh，your seat number is 17,follow me ,please.(引领) This aisle seat is yours.请出示下您的车票，那上面有您的座位号码，您的座位号是17，请跟我来，就是这个靠过道的座位。
旅客A: T hanks, you are so kind. but there is someone in my seat. Look!谢谢您的帮助，但是已经有人坐在我的座位上了，看。
列车员B:Sorry to trouble you. I'm afraid you are in the wrong seat. 20c is just two rows behind on the other aisle. Please change your seat.恐怕您坐错位子了，20c正好在那边走廊的后二排。
请换下座位。
旅客B: oh, I’m so sorry. I will change at once.对不起，我马上换座位。
列车长：Dear passengers, welcome to take T12train, the train is from Haerbin to Shenyang. During the trip, if you have some trouble, please connect with the staff or the chief or the police on the train, we will try our best to help you. The train isequiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you want to smoke, please do it at the connection of cars. I am the conductor XXX of this train, I am appreciated of your understanding and support on behalf of our group. 旅客们，大家好，欢迎乘座T12次列车，本列车是由哈尔滨开往沈阳。
在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们将尽最大力来帮助您。
由于列车是空调车，窗户为全封闭的，所以车内禁止吸烟。
如果您实在想吸烟，请到列车车厢的连接处吸烟。
我是本次列车的列车长，对于您对我们工作的理解的支持，我代表本次乘务组向您表示感谢。
场景2: 3车厢（旅客问路）旅客B: C an I buy food on the train?我可以在火车上买食物吗？列车员A: Yes, a crew member will come by with food to sell.是的，乘务员从你身边经过卖东西。
旅客B: Can you show me where the buffet car is please?你能告诉我餐车在哪吗？列车员A: Yes, there is a restaurant carriage by soft sleeper carriage.Go straight ,you will take it.是的，有餐车，在软卧车厢旁边。
(空几秒钟)列车员A: Please，Help us to keep the train clean.请协助我们，保持火车清洁卫生。
Luggage must not be put in the gateway.行李不准放到过道上。
Please keep gateways clear.请保持过道畅通。
场景3：3车厢（检票）列车长：Welcome to our train. Now please show your ticket, it’s the time to check ticket. Passengers without buying tickets, please go to NO.XX car and make up the ticket.因时间紧没有买票的旅客，请到XX号车厢办理补票手续。
(停几秒钟，看旅客车票)What’s your nationality?请问您的国籍？旅客C:America.列车长：May I know your name?请问您的姓名？旅客C: John.列车长：Spell your name please!麻烦您拼写下您的名字！旅客C：J-O-H-N, John.列车长：Ticket, please. Have your ticket back.您的票！请把票拿好。
场景4: 3车厢（晚点）列车员B：This is a temporary stop.现在是临时停车。
旅客C：How long shall we stop here, please?请问在这停车多久？列车员B：It stays for about 15 minutes.停车大约15分。
旅客C：So the train is now 15 minutes late?所以列车现在晚点15分钟？列车员B：Please don’t worry，the train will arrive on schedule.请别着急，列车将正点到达。
场景5：3车厢（丢东西）旅客A：Excuse me? My wallet has lost. Please help me !打扰一下？我的钱包丢了，请帮帮忙。
列车员B：Take easy, relax! Please speak slowly. What have you got inside?放松，说慢点，里面有什么东西？旅客A：there is some cash, but my identity card is very important for me and there is a photo of my son.有一些现金，最重要的是我的身份证和我儿子的照片。
列车员B：、Don’t worry. We’ll try to find it for you.请不要着急，我们设法帮你找。
we’ll m anage to give it back to you if we find it.请放心，如果我们找到了，我们设法转交给你。
We’ll keep you informed.我们将随时通知您。
列车长：I have got a ~~but I don’t know whether it is yours?我刚拾到～～，不知道是不是你的？Please take care of your valuables.请保管好贵重物品！旅客A：thanks.场景6：3车厢（找医生）旅客B ：Is there any doctor in the train?车上有医生吗？列车员A：There is a hospital at the next station, will you get off the train there?下一站有个医院，您要不要再那里下车？旅客B ：no, I have something important to do ,so must be quick to arrive Shenyang. 不，我有重要的事情要赶时间，所以希望能快点到沈阳。
列车员A：……,let me try ,I will tell it to our chief-conductor, and he will broadcast through all the train. If someone is a doctor, he will help you.让我试试吧，我会将您的情况上报车长，他将会在火车上广播，如果有人是医生，他会来帮助您的。
旅客B ：Thanks very much.万分感谢。
列车长：The destination will be reached in about ten minutes.还有大约10分钟到达终点站Attention, please. The next station is Shenyang.请大家注意，下一张是沈阳。
Passengers for Shenyang station, please get ready.到沈阳的乘客请做好下车准备。
列车员B：Please take your belongings with you.请带好自己的行李物品。
We are looking forward to having you here again.我们期待着您下次乘车。
Enjoy your stay in Shenyang.祝您在沈阳愉快！铁路服务英语情景对话（拟提列车长班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名)场景1：9车厢 (找卧铺)列车员A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation! This is carriage nine. Let me help you (帮助提行李上车)早上好，先生！请出示车票，谢谢您的合作。
这是9车厢，我帮您吧。
旅客A：thank you.谢谢。
旅客A: Excuse me, can you help me find my berth?打扰一下，您能帮我找下我的铺位吗？列车员B: Please show me your ticket, it says which berth is yours . Oh，your berth number is 17 upper ,follow me ,please.(引领) This upper berth is yours.请出示下您的车票，那上面有您的铺位号码，您的铺位号是17上铺，请跟我来，就是这个上铺。