铁路服务英语 情景对话讲课教案
铁路客运英语教案设计2
W2:I hate the way people spit and litter. It really turns me off.
11.C:What do you find interesting about life in China?
W1:There are so many people and so many different from western culture.
W1:China was much more modern than I expected.
The cities are filled with skyscrapers.
W2:It`s very different from what I expected. It`s not at all like what I thought.
12.C:Where have you been?
W1:I`ve been to Beijing and Shanghai. They are very impressive.
今天我们学习了中国的文化，中国人的相关表达及对话，同学们一定要口说，开口练，否则学的英语就是哑巴英语，作为服务行业的工作人员，英语口语也是一门非常有用的知识与能力。
4.C:How do you like the Great Wall?
W1:It`s the most amazing thing I`ve ever seen!
5.C:What do you think of the Forbidden City?
W1:I history.
9.C:What do you like best about China?
W:The hospitality of the Chinese.
铁路客运英语 教案 unit 4 Waiting Area (1)
培养学生提升铁路客运服务所需的英文综合能力
更新、补充
删节内容
无
板书设计
luggage tag 行李寄存牌
computerized luggage locker 计算机化的行李寄存柜
be at a loss不知所措； 一筹莫展
round the clock service 昼夜服务
station announcer 车站播音员
2)Let studentsmake new conversations
3)Review andcopythe new words andphrases.
11、教师讲解重点单词的发音和意思。
12、请学生自主朗读对话。
13、请3组学生代表站起来朗读对话。
14、请学生将对话改写，然后进行Role-play。
理论课教案
课 题
Unit4 Waiting Area (1)
使用教具
Board, PPT, Chalk
课前准备
1、学情分析；2、查阅车站相关的教学资料；3、制作演示文稿PPT
教学目标
1)Ss can master the words and phrases aboutwaitingarea;
2)Ss can use the words and phrases to make new conversations;
PC：Yes,it is.Show me your ticket,please.
是的。请出示一下您的车票。
P：Sure.Here you are.
好的。给您。
PC：Well,your train starts at 10:32 from platform 8.There are 50 minutes left.Take a seat and wait for the announcement of your boarding time.By the way,since you have bought business class seat ticket,you can have a rest in VIP lounge for free.
高铁乘务英语solving-problem教案
以高铁乘务服务过程中可能出现的典型工作任务为导向进行分类，以具体的工作场景为载体，掌握场景词汇和情景句型，并能解决日常及突发问题。
教学难点
综合应用所学英文词汇和句型进行灵活应用，达到正确和得当。
教学效果
1.信息化手段辅助课堂教学，调动学生学习的积极性。
2.课上练习检测，课下测验反馈。
教学反思
1.交互英语平台，提供英语资源，加快了学习进度，移动学习终端提高学习效率。
2.教师总结技巧，提升了沟通效率，便于学生操练记忆。
教学过程
教学环节
内容
活动
技术手段
教师
学生
课前准备
将全班分成4个学习小组，领取学习任务，
在云班课堂发布关于乘车遇到的问题微视频。
1.分类整理学生上传的关于高铁服务过程中出现。
2.将全班按照学习能力搭配分成4个学习小组。
4.对句型进行标记，对于高频使用的句型要求学生熟记。
1.登陆云班课，选择场景图片。
2.小组讨论。
3.将该场景需要使用的单词和句型整理到笔记本上并反复练习。
云班课
环节六（15分钟）
任务四你问我答
将环节四中的视频再次调出，学生结合课本中的对话练习。
1.指导学生再次观看云班视频。
2.引导学生结合句型，完成视频中的场景对话。
3.总结常见场景的处理技巧
1.认真观看，对比分析视频中细节的正确与错误。
2.能够指出视频场景中的语言误用和不得当的处理方式。3.掌握Fra bibliotek展句型和处理技巧。
1.多媒体
2.云班课测试。
环节五（15m）
任务三
口语练习，解决问题
1.教师在客户端了解学生对句型的掌握情况。
《铁路客运服务英语》电子教案 其他服务 Unit3-Wenzhou train collision
Wenzhou train collisionOn 23 July 2011, two high-speed trains travelling on the Yongtaiwen railway line collided on a viaduct in the suburbs of Wenzhou,Zhejiang province,China. The two trains derailed each other, and four cars fell off the viaduct. 40 people were killed, at least 192 were injured, 12 of which were severe injuries. Officials responded to the accident by hastily concluding rescue operations and ordering the burial of the derailed cars. These actions elicited strong criticism from Chinese media and online communities. In response, the government issued directives to restrict media coverage, which was met with limited compliance, even on state-owned networks.The collision was the first fatal crash involving high-speed rail(HSR) in China, and is the third-deadliest HSR accident in history, after the 1998Eschede train disaster in Germany and 2013Santiago de Compostela rail disaster in Spain. High speed was not a factor in the accident, however, since neither train was moving faster than 99km/h (62mph), a moderate speed for a passenger train.The accident, the first of its kind, had a profound impact on the development of high-speed rail in China. Public confidence in high-speed rail eroded, leading to lower ridership. Construction of high-speed rail lines in China was temporarily suspended as the accident was under investigation. Speeds on other major high-speed rail lines in China were reduced. China's reputation in high-speed railway technology was scrutinized internationally.In response to the accident,Railways minister Sheng Guangzu announced a comprehensive two-month railway safety review. The official investigation completed in December 2011 blamed faulty signal systems which failed to warn the second train of the stationary first train on the same track, as well as a series of management failures on the part of railway officials in carrying out due procedure.On 23 July, at roughly 20:00CST,CRH train D3115(CRH1-046B), carrying 1,072 people and travelling from Hangzhou to Fuzhou South came to a halt over a viaduct near the Ou River. Shortly after,CRH train D301(CRH2-139E), carrying 558 people and running from Beijing South to Fuzhou, crashed into the rear-end of the stationary D3115.The cause of the crash was initially said to be a lightning storm occurring 20 miles (32km) south and 60 miles (97km) west of the viaduct. Lightning reportedly struck the first train, which caused it to stop on the tracks. However, five days after the incident, the Beijing National Railway Research & Design Institute of Signals and Communications Co. Ltd., a railway research institute, claimed responsibility, stating in a report that a signal on the track failed to turn red, and staff failed to notice the error.A much more detailed description of what happened in the accident, correcting earlier accounts, was published in the December 2011 report of the official investigation.The first train D3115 was stopped not by losing power as a result of the lightning strike, but was stopped by the signal system, the Automatic Train Protection(ATP). The lightning had struck a trackside LKD2-T1 signal assembly, burning out its fuses, and violating the rule that it should be 'fail-safe'. This had caused an incorrect indication in the control center that the track section containing train D3115 was unoccupied (the so-called 'green signal'). The driver He Li of train D3115 worked to override the ATP and, after more than seven minutes of waiting, at 8.29 p.m. he got the train moving again, overriding the ATP. As train D3115 entered the next section of track, where the track circuits that indicate the presence of the train were working correctly, the control center now saw that the track section was occupied.But driver Pan Yiheng of the following train D301had already been given instructions to proceed onto the section of track where D3115 had been stopped, when the control center had a false indication that the track was unoccupied. Despite a message from the control center that D301 should proceed with caution, less than half a minute later train D301 running at 99km/h (62mph) collided with train D3115.The fifteenth and sixteenth coaches at the rear of D3115 and the front four coaches of D301 were derailed — four coaches fell off the viaduct. Three carriages came to rest horizontally on the ground below while the fourth came to rest vertically, one end on the ground and one end leaning against the viaduct.The medical teams responding to the accident consisted of staff from Zhejiang No. 1 Hospital, Zhejiang No. 2 Hospital, Zhejiang Provincial People's Hospital and Taizhou Hospital.[17]The evening of the event, 500Wenzhou residents gave blood in response to early radio appeals by the local blood bank.A survivor, Liu Hongtaohe, recalled that "the train suddenly shook violently, casting luggage all around. Passengers cried for help but no crew responded" in an interview with China Central Television.[22]CCTV reported on 25 July that the Railways Ministry had declared that 39 people were killed and 192 injured.[7]Two-year-old Xiang Weiyi was the last person rescued, 21hours after the train crash.[23]Her parents had been killed in the crash.Soon after the accident, the damaged railway carriages were seen being broken apart by backhoes and buried nearby.[24]Chinese regulatory bodies gave as the preliminary cause a lighting strike on one of the line’s overhead power lines.The U.S. Embassy in Beijing said on 25 July that two U.S. citizens were among the dead.The Italian consulate of Shanghai said that an Italian citizen was among the dead:Assunta Liguori, a 22-year-old student of the Università degli studi di Napoli L'Orientale. Liguori was travelling with Giovanni Pan, a 23-year-old student from L'Orientale, of Chinese origin.On 28 December 2011 the official accident investigation report presented to the State Council was released to the public.According to this report, the accident occurred due to severe defects in the design of control center equipment, lax equipment inspection and failure to adequately respond to equipment malfunction caused by lightning. The report names 54 officials as bearing responsibility for the accident and the botched rescue effort. The most senior official implicated in the report is former minister Liu Zhijun, who had been detained on corruption charges before the accident, but nonetheless is accused of improperly raising the operating speed of the Ningbo-Taizhou-Wenzhou Railway and compressing the construction schedule of the railway, which resulted in curtailed safety inspection of the line. He is also blamed for failing to assign proper duties to a newly created office within the MOR to oversee passenger-dedicated high-speed railway lines, failing to resolve bureaucratic overlap in the oversight of HSR safety within the Ministry that weakened regulatory oversight, and failing to direct subordinates to institute proper review and inspection procedures for newly developed signaling equipment, which led the defective LKD2-T1 signal equipment to be put into operation. Other senior MOR officials cited include deputy minister Lu Dongfu, MOR chief engineer He Huawu and former MOR deputy chief engineer Zhang Shuguang.The report also assigns fault to executives and engineers of the China Railway Signal & Communications Corp., which designed, produced and installed the defective equipment, executives of the Jingfu Railway(Anhui) Corporation, which permitted the faulty equipment to be installed improperly in breach of the contractual terms.Numerous officials of the ShanghaiRailway Bureau, which operates the line, are also singled out for blame including former bureau chief Long Jing, who was fired shortly after the accident, as well as deputy bureau chief, Wang Feng, who ordered that wrecked train carriages be buried in pits dug on-site.The chief and deputy chief of Wenzhou South Station are faulted for inadequate oversight of employees. Among the most junior persons cited is Zang Kai, a worker at Wenzhou South Station who discovered signal failure on the D3212 Train but, in breach of protocol, failed to file a log report of the malfunction and did not communicate with the D301 Train.。
铁路客运英语教案设计
B：Thanks , see you again.
谢谢，再见！
A：Have a safe trip.
祝你一路平安！
Introduction介绍
A：May I know your name?
可以告诉我您的名字吗？
B：My name is Tom.
我的名字是汤姆。
今天我们学习了Unit One Seat Class的单词，以及简单的短对话。希望同学们课后多加练习。
Soft Sleeper(Rw)
There are both 2-bed berth and 4-bed berth soft sleepers.4-bed berths are the standard soft sleepers. Due to the higher price ,it is easier to book a ticket for a soft sleeper than it is for a hard sleeper. The beds are more and more comfortable and theenvironmentis much quiet inside. The berths are lockable.
清代我问候您的家人。
4.Mini Talks短对话
Greetings问候
A：welcome to Beijing!
欢迎来到北京。
B:Thank you !
谢谢。
A:Where are you form?
你来自哪里？
B:I am from America.
我来自美国。
A：Is this your first trip to Beijing?
铁路教学三
Dialog 2 Conductor Nhomakorabea话２ 列车长
• • • • • • • • A:Ticket, please. Ａ：请给我车票。 B:Certainly. Ｂ：当然。 B:What time do we get into Washington? Ｂ：我们什么时候到华盛顿？ A:At 4:30. Ａ：４点３０分。
• • • • • • • • • •
A:All right. Is the dining car open? Ａ：好的，餐车在营业吗？ B:It opens as soon as the train starts. Ｂ：火车一出发就开始营业。 A:Fine. Which way is it? Ａ：好的，要往哪边走？ B:It's two cars forwarnm Ｂ：前面两个车厢。 A:Thank you. Ａ：谢谢你。
• A:May I see your ticket, please? • Ａ：请让我看看你的车票好吗？ • B:Sorry, I didn't get it at the station. I'm going to Philadelphia. • Ｂ：抱歉，我没买，我要去费城。 • A:All right. That's $27.40, please. • Ａ：好的，２７．４元。 • B:Here you are. What time do we arrive? • Ｂ：在这，我们什么时间到达？ • A:The train pulls into Philadelphia at 11:07. Here's your change. • Ａ：这班火车１１点７分到达费城，这是找你的钱。 • B:Thank you. • Ｂ：谢谢你。
铁路客运英语 教案 unit 5 Board the Train (1)
是的。恐怕您来得太晚了。开车前3分钟就已经停止检票了。
P：I take your point,but what shall we do now?
Dear passengers,your attention,please!Tickets for Train D4 from Shenyang North to Beijing are now checking.Passengers for Train D4,please check your tickets at Gate B9 with all your belongings,and board the train at platform 10.
Lead-in
1、How toboard the station?
2、What kind of situation will you meet?
Presentation
Dialogue 1
(Announcement for Check in)
Dear passengers,attention,please.Train G15 for Shanghai Hongqiao is now boarding.The train is now standing at Platform 3 and will depart in 20 minutes.Please get your tickets and belongings ready.Your boarding gate is 8B.Thank you for your attention.
铁路客运服务英语授课计划
New words and Phrases
2
Section 2. At the Inquiry Office
Words and Phrases
(1-4)
Expressions(1-15)
听说法
情境教学法
《中学英语课堂活动设计》
无
八
2
Words and Phrases
(5-8)
Expressions(15-30)
56
46
12
4
46
2
4
4
教学工作量（实际期末完成情况）
项 目
数量
折合工作量（学时）
备 注
实际授课节数（节）
实验实习（次）
生产实习（天）
出卷、阅卷
监考
合计
教师姓名：刘媛
课程名称：铁路客运服务英语
教学班级：2016级11、12、15班
周次
课时
授课章节、主要内容
（含课程实验、实习）
教学形式
教具及参考书
作业及其它
after Arrival讲授法听说法豆丁网无2
Dialogue
(5)Inquiry at the Reception Desk
the Left Luggage Office
Guests Having No Money to
Buy a Ticket
and Claim Luggage
Lugga个对话
2
Words and Phrases
(5-8)
Expressions(13-24)任务型教学法无十2
Words and Phrases
(9-11)
Expressions(24-36)
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铁路服务英语情景对话（客运值班员班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名)场景1：3车厢 (找座位)列车员A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation! This is carriage three. Let me help you (帮助提行李上车)早上好，先生！请出示车票，谢谢您的合作。
这是3车厢，我帮您吧。
旅客A：thank you.谢谢。
旅客A: Excuse me, can you help me find my seat?打扰一下，您能帮我找下我的座位吗？列车员B: Please show me your ticket, it says which seat is yours . Oh，your seat number is 17,follow me ,please.(引领) This aisle seat is yours.请出示下您的车票，那上面有您的座位号码，您的座位号是17，请跟我来，就是这个靠过道的座位。
旅客A: T hanks, you are so kind. but there is someone in my seat. Look!谢谢您的帮助，但是已经有人坐在我的座位上了，看。
列车员B:Sorry to trouble you. I'm afraid you are in the wrong seat. 20c is just two rows behind on the other aisle. Please change your seat.恐怕您坐错位子了，20c正好在那边走廊的后二排。
请换下座位。
旅客B: oh, I’m so sorry. I will change at once.对不起，我马上换座位。
列车长：Dear passengers, welcome to take T12train, the train is from Haerbin to Shenyang. During the trip, if you have some trouble, please connect with the staff or the chief or the police on the train, we will try our best to help you. The train isequiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you want to smoke, please do it at the connection of cars. I am the conductor XXX of this train, I am appreciated of your understanding and support on behalf of our group. 旅客们，大家好，欢迎乘座T12次列车，本列车是由哈尔滨开往沈阳。
在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们将尽最大力来帮助您。
由于列车是空调车，窗户为全封闭的，所以车内禁止吸烟。
如果您实在想吸烟，请到列车车厢的连接处吸烟。
我是本次列车的列车长，对于您对我们工作的理解的支持，我代表本次乘务组向您表示感谢。
场景2: 3车厢（旅客问路）旅客B: C an I buy food on the train?我可以在火车上买食物吗？列车员A: Yes, a crew member will come by with food to sell.是的，乘务员从你身边经过卖东西。
旅客B: Can you show me where the buffet car is please?你能告诉我餐车在哪吗？列车员A: Yes, there is a restaurant carriage by soft sleeper carriage.Go straight ,you will take it.是的，有餐车，在软卧车厢旁边。
(空几秒钟)列车员A: Please，Help us to keep the train clean.请协助我们，保持火车清洁卫生。
Luggage must not be put in the gateway.行李不准放到过道上。
Please keep gateways clear.请保持过道畅通。
场景3：3车厢（检票）列车长：Welcome to our train. Now please show your ticket, it’s the time to check ticket. Passengers without buying tickets, please go to NO.XX car and make up the ticket.因时间紧没有买票的旅客，请到XX号车厢办理补票手续。
(停几秒钟，看旅客车票)What’s your nationality?请问您的国籍？旅客C:America.列车长：May I know your name?请问您的姓名？旅客C: John.列车长：Spell your name please!麻烦您拼写下您的名字！旅客C：J-O-H-N, John.列车长：Ticket, please. Have your ticket back.您的票！请把票拿好。
场景4: 3车厢（晚点）列车员B：This is a temporary stop.现在是临时停车。
旅客C：How long shall we stop here, please?请问在这停车多久？列车员B：It stays for about 15 minutes.停车大约15分。
旅客C：So the train is now 15 minutes late?所以列车现在晚点15分钟？列车员B：Please don’t worry，the train will arrive on schedule.请别着急，列车将正点到达。
场景5：3车厢（丢东西）旅客A：Excuse me? My wallet has lost. Please help me !打扰一下？我的钱包丢了，请帮帮忙。
列车员B：Take easy, relax! Please speak slowly. What have you got inside?放松，说慢点，里面有什么东西？旅客A：there is some cash, but my identity card is very important for me and there is a photo of my son.有一些现金，最重要的是我的身份证和我儿子的照片。
列车员B：、Don’t worry. We’ll try to find it for you.请不要着急，我们设法帮你找。
we’ll m anage to give it back to you if we find it.请放心，如果我们找到了，我们设法转交给你。
We’ll keep you informed.我们将随时通知您。
列车长：I have got a ~~but I don’t know whether it is yours?我刚拾到～～，不知道是不是你的？Please take care of your valuables.请保管好贵重物品！旅客A：thanks.场景6：3车厢（找医生）旅客B ：Is there any doctor in the train?车上有医生吗？列车员A：There is a hospital at the next station, will you get off the train there?下一站有个医院，您要不要再那里下车？旅客B ：no, I have something important to do ,so must be quick to arrive Shenyang. 不，我有重要的事情要赶时间，所以希望能快点到沈阳。
列车员A：……,let me try ,I will tell it to our chief-conductor, and he will broadcast through all the train. If someone is a doctor, he will help you.让我试试吧，我会将您的情况上报车长，他将会在火车上广播，如果有人是医生，他会来帮助您的。
旅客B ：Thanks very much.万分感谢。
列车长：The destination will be reached in about ten minutes.还有大约10分钟到达终点站Attention, please. The next station is Shenyang.请大家注意，下一张是沈阳。
Passengers for Shenyang station, please get ready.到沈阳的乘客请做好下车准备。
列车员B：Please take your belongings with you.请带好自己的行李物品。
We are looking forward to having you here again.我们期待着您下次乘车。
Enjoy your stay in Shenyang.祝您在沈阳愉快！铁路服务英语情景对话（拟提列车长班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名)场景1：9车厢 (找卧铺)列车员A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation! This is carriage nine. Let me help you (帮助提行李上车)早上好，先生！请出示车票，谢谢您的合作。
这是9车厢，我帮您吧。
旅客A：thank you.谢谢。
旅客A: Excuse me, can you help me find my berth?打扰一下，您能帮我找下我的铺位吗？列车员B: Please show me your ticket, it says which berth is yours . Oh，your berth number is 17 upper ,follow me ,please.(引领) This upper berth is yours.请出示下您的车票，那上面有您的铺位号码，您的铺位号是17上铺，请跟我来，就是这个上铺。