商务英语精读 (剑桥商务英语)Module 23
Unit 23-Staff development
剑桥标准商务英语教程（初级）
Reading 1: Training
Income statement：所得[损益]计算书 An income statement is a financial statement that gives operating results for a specific period. Intermediate level：中等能级 e.g. 测验费用：基础、初等、中等及高等测验均为美金30元。 Beginner Basic Test fee: $30 for each test of________,________, ________ Intermediate level and ________ Advanced level. BEC分级：preliminary/ vantage/ higher level Neuro-linguistic programming: 神经语言程序学，身心语言程序学
Business BENCHMARK (Preliminary)
剑桥标准商务英语教程（初级）
Talking point
Training should be done in employee’s free time. If a company trains you, you should agree to work for that company for a number of years afterwards. Companies should pay for training to do the job, but staff should pay for training which gives them qualifications. All staff need continuous training – not just new recruits. It doesn’t matter what you study. The important thing is to get a good degree.
剑桥商务英语第三版答案
剑桥商务英语第三版答案【篇一：新编剑桥商务英语(bec 第三版中级)module 1】txt>1.1 business topic ways of working 商务话题篇工作方式1) vocabulary: different ways of working (15 mins)regular hours正常工作时间flexible (working) hours/flex(i)time 弹性工作时间teleworking n.电子办公；在家中上班job-share v. / n.分担工作；工作分担制shift work 轮班工作，倒班制temping n 当临时工，任临时雇员specialist advice 专业咨询〔指将职工分成不同的班次，以便他们能共用一间办公室，一张办公桌和一台电脑〕office gossip 办公室小道消息，办公室飞短流长office news办公室新闻credit n.赞扬，功绩managing director 总裁，总经理〔美英chiefexecutive/president〕 brainpower n. 智能worst-case adj. 做最坏打算的，为最坏情况的，为最不利条件的scenario n. 事态，局面full-time adj. 全日制的delegate v. 授权，分派工作availability n. 利用〔或获得的〕可能性，可以利用的人〔物〕，人员、物资保证parental leave育儿假，照顾新生儿女假daily log 日志voice mail 语音信箱，语音邮件self-organization n. 自我组织能力1. how do you work most effectively? by working…regular hours/flexible hours? in a team/on your own?from home/ in an office? for a boss/as your own boss?参考词语和表达：routine type of person 按部就班的人have flexible management of time and work 灵活安排自己的时间和工作get support from each other相互支持co-operate with each other 相互合作share ideas 交流想法learn from other people’s strong points 学他人所长working in a team needs to have good interpersonal skills and is not necessarily efficiently.在团队工作需要有很好的人际交往技能，不一定效率就高can be more concentrated and thus more efficient in an office在办公室更容易集中精力因此也更有效率 have more flexibility 享有更多的灵活度feel more relaxed 感觉更轻松a dependent type of person and never make decisions myself 性格依赖，不喜欢自己拿主意an independent type of person and would like to make decisions myself性格独立，喜欢自己做决定don’t want to work under someone不想在别人手下工作5. reading: how to job-shareget organizedset your limits put pen to papertwo become one 安排有序规定限度签订协议合二为一open your mind plan for disaster find the perfect partner don’t feel guilty 敞开心胸/开拓视野有备无患理想搭档勿感内疚1. share credit and blame 分担成绩与过失，意译“功过与共”2. flexecutive 经营内容蕴含其中的公司名flexible与executive两词复合而成“弹性经营管理”。
商务英语精读 (剑桥商务英语)Module 3.2
3.2 Business skills: Leaving&taking messages
Listening Leaving messages Speaking Leaving a voicemail message
Writing Taking notes and messages
Listening: Leaving messages
的, 急差 courier service 速递服务公司，快递服
务公司 spreadsheet n. 电子表格, 数据表
Call 3: please call Jochen Anderson about the schedule for the 25th between two and five o’clock. He wants to change the time and length of his workshop.
lower case 小写字母，小写体
buffet (bu:'fei]自助餐 set up the buffet
把自助餐准备好
voicemail n. 语音信箱
schedule ['skedʒul] n. 时间表，计划，安排
courier ['kuriə] n. 送快信
其他常用的电话留言句型
1．I’ll get back to you as soon as possible． 我会尽快回您电话。 2．I’m sorry，but he’s on another line now． 对不起，他在接另一个电话。 3．Would you care to hold？ 您要稍等一下吗？ 4．Could you take a message，please？ 能不能为我留下话？ 5．I’ll give him the message． 我会转告他。 6．Anything else？ 还有其他事吗？ 7．That’s all．Thank you for trouble taken． 就这些，感谢你的耐心。 8．I’m sorry，but he is out of the office right now． 很抱歉，他现在不在办公室里。 9．When will he be back？ 他什么时候回来？ 10．I wonder if you could give Mr．Wang a message for me？ 你能不能给王先生带个口信？
新编剑桥商务英语高级第三版 第22-23
2.2Presenting factsFalling shares1.Read these two documents: a short article from a financial newspaper and a pre-Christmas advertisement from Kaptoys. What kind of company is it? What's the problem for Kaptoys?KaptoysChecking off your kid's Christmas wish list? Perhaps we can help. No-one stocks a bigger range of toys.Shares in Kaptoys fell again today by 2% prompting speculation that the company will post poor profits for the second quarter running. The fall would be in line with other high street retailers who have all reported quieter sales than normal for the period.2.Listen to the short speech by Sheila Kaplan, CEO of Kaptoys, to her Business Development department. Complete the notes on her instructions.Meeting with: Sheila KaplanDate Thursday 17 Aprilprogress with 3-year plan （1）Consequence （2）Action proposed: （3）Details to note: （4）Presenting facts3.After a month's research the Business Development team meet again to present their findings. Work with a partner. You are each going to prepare a presentation. ·Student A, look at the notes on the company on page 23 and prepare to present it ·Student B, look at the notes on the company on page 127 and prepare to present it ·Before you make your presentation, look first at the language box below. Use and phrases that you find useful. 13emember that you are just presenting facts and not trying to sell something.Presenting factsOK. If everyone is ready, I'll begin./Shall we begin?/Shall we get started?I'm going to describe/present/explain/give you some information about…Please interrupt me if there's something that's not clear.Please leave your questions until the end and I'll answer them thenI'd like to begin by (saying/describing/explaining)…There are two/three/four key points to note about.，.Firstly…Secondly…a nd finally…It's also worth noting that…So, I think I've covered the main points.So, to sum up,…I'd like to invite your questions now./So, are there any questions?So, (if there aren't any more questions) I'll end there.171anks for your attention.Student ACompany name: Wheels Times 2Company type: Limited company, equal shares owned by two directors Date established: 1989Turnover: ￡24 million per yearNumber of employees: 65Main products: Children's and adults' bicycles; cycling accessories;cycling holidaysLocations: Sixteen retail outlets in major cities across the UK; goodInternet presence, with growing on-line sales Brief history:1989-two mountain bike enthusiasts open shop in Manchester1992-voted best bike shop in UI< by Mountain Bike magazine1994-three new shops in London, Cardiff and Birmingham1998-extends range, five new shops2000-offers cycling weekends and holidays2001-launches online bike shop2004-online sales hit￡lm mark2006-seven new shopsCore competencies: Technical knowledge of bicycles; customer serviceFinancial situation: Positive cashflow; good profit margins; quite high debtfrom recent investment in new shop premises Market prospects: Good. Cycling increasingly popular and bikesincreasingly sophisticatedMarket price: Probably high4.Discuss which of the two companies would be a better acquisition target forKaptoys.2.3Speaking Test: Introduction and Part OneThe Speaking Test has three parts and lasts about fourteen minutes. For this part of the test you will be with at least one other candidate (and sometimes two). It carries 25% of the total marks. Each part tests a different speaking skill.Exam SuccessFourteen minutes goes very quickly. Make sure you use every opportunity to take the floor and interact with the other candidate and the examiner, while respecting their right to do the same.Part Speaking task Grouping Length1 Talking about yourself One-to-one About 3and expressingOne-minute presentation on a2 business theme (choice of three) Individual and About 6 minutesfollowed by questions from other pairworkcandidates3. Discussion of a business scenario pairwork About 5 Minutesfrom promptsPart 1: tests your ability to have a conversation about yourself (past, present and future) and to give opinions on general topics.Part 2: tests your ability to organise, present and discuss information and ideas.Part 3: tests your ability to interact in a business context, using appropriate functional language (agreeing, making suggestions, justifying, etc).Part OnePart One should be a relaxed conversation. You can prepare by thinking about what to say about your studies, work, ambitions, interests and where you live. You can also learn idiomatic phrases for giving opinions, agreeing and disagreeing, etc. Talking about yourself and your workThese are questions the examiner might ask you in the first part of the Speaking Test. Match each question (1-8) with one of the answers (A-H) below.1 What do you like doing in your spare time? H2 Wh at do think of…as a place to live?3 What are you planning to do after the course?4 What kind of course is it?5 How would you describe your working environment?6 Tell me a bit about the company.7 What is your role exactly?8 How would you feel about working until you're 70?A We provide…services to the…industry.B I'm going to apply for a job with…C It's a tour-year degree course.D I like it, but I miss my home town.E It's quite relaxed/informal/traditional/dynamic.F I work as a junior manager/a trainee.G I'm not really sure it's necessary.H My main interests are keeping fit and traveling.Expressing opinions2 Discuss the points below with your partner. Use the phrases on page 130 to help. ·Do you think it's better to work for a big organization or a small company?·Can management of people be learned, or is it a natural quality?·What do you think will be the really big growth areas of the economy over the next fifteen years?3 Use these examiner's prompts to simulate Part One of the test. Work with a partner and take it in turns to play the roles of examiner and candidate.Interview 1After general introductions, ask the candidate aboutwhere they live, focusing on:.the main industries of the town.employment opportunities.their opinion of the transport infrastructure.if they would prefer to live somewhere elseInterview 2After general introductions, ask the candidate aboutwhere they want to work in the future focusing on:.skills and training needed for the job.career prospects.rewards of the job (financial and non-financial).their opinion of the prospects for this sector。
BEC新编剑桥商务英语中级（第三版）Module3.2
BEC新编剑桥商务英语中级（第三版）Module3.2 Module3.2 Listening 3Match the following expressions to stages 1-7 in exercise 2. Write the number of the correct stage next to each expression.将下列表达式与练习2中的第1-7阶段相匹配。
在每个表达式旁边写上正确的阶段的编号。
1 say who the message is for2 say who you are3 give the reason for calling4 spell any difficult words5 request a return call6 leave your contact details7 say when you will be availableModule3.2 Writing 1Read what people say in 1-9 and write messages. Use words from the spoken message.读1-9上⼈们说的话，然后写信息。
使⽤⼝头信息中的词语。
0. 'Hello. This is Michael James speaking and this is a message for Lelia.'Michael James called for Lelia. (4 words)1. 'I'd be grateful if you could return this call on my home number.'2. 'I am calling to inform you that the next meeting is on he 23rd.'3. 'Would you mind checking and letting me know the final dates?'4. 'I just wanted to say that I'm sorry for any confusion.'5. 'The client is asking if it would be possible to put the meeting back.'6. 'If you have any further questions, don't hesitate to call me.'7. 'I was hoping we could bring the interviews forward. Is that possible for you?'8. 'Can you let me know if you are available to join us later?'9．'I'am telephoning with regard to order number 01-X33. I am not happy about it, I'am afraid.'Module3.2 Writing 2Listen to the five calls from exercise 1 on page 30 again.Take notes and write brief and clear messages.再听⼀遍30页练习1中的5个电话。
商务英语2 3-businessenglish_第二三单元
商务英语/ 用英语开会主持会议Starting & Controlling a meetingSandoz国际公司考虑开发中南美洲的奶粉市场。
Grace涂是Sandoz的总经理，主持今日的讨论会议。
身为主席的她，目的是要鼓励每位与会者有机会发言，说出自己的想法。
群体的脑力激荡贵在集思广益，而不是要尽快得到结论，所以每项方案皆应作多种角度的讨论。
英文正文Grace: OK, let's call the meeting to order. You've all looked at the reports given to you a few days ago. I've asked Sam, as marketing director, to lay out the main points of the agenda today. Sam?Sam: Thanks Grace. Well, let me bring your attention to what I see as the main issues. First are the laws in Central and South America. Will they make it hard for us to do business there? Second is how to sell in that market. Should we try to sell by ourselves? Or should we get people there to sell for us? Yes, Grace? Grace: As you know, we've asked a law expert to come today. He isn't here yet, so I think we should get the show started with the second issue, how to sell in that market.Sam: Good idea. Does everyone agree? Good. The main problem in the market is poor health conditions. We all know what happened to Nests when they sold their powdered milk in Africa. And we don't want that to happen to us. To address this issue, I'd like to call upon our medical expert, Dr. Vincent Davis, to take the floor. Vincent?Vincent: In Africa, people had very little clean water. So they put dirty water in with the powder. Many people got sick, and Nests got in trouble because of it.Grace: Can we find a way to prevent this? Isn't it also very hard to find clean water in Central and South America?中文翻译Grace: 好，现在会议正式开始。
商务英语精读 (剑桥商务英语)Module 1.3
pressure;
What do you think are the advantages of working in a team of colleagues? Why?
(Is it a good thing to work or study with other people? Why/why not?)
PART THREE: COLLABORATIVE TASK AND DISCUSSION
The third part of the test is a two-way conversation (three-way in a three candidate format) between candidates. The interlocutor gives candidates a topic to discuss. The candidates are asked to speak together for about three minutes. The interlocutor will support the conversation if appropriate and then ask further questions related to the main theme.
Which specific skills will you need most in your career? Why?
(Which skills are most important for your career? Why?)
Team work Negotiating
Decision making Resolving conflict Influencing
商务英语精读 (剑桥商务英语)Module 3.3
2. Listen again and Read the script from exercise 1 on page 30.
Take notes and write brief and clear messages.
CCCaaaaalllllll4321:5::::Hi, Vanessa. It’s Ralph
month’s seminars and computer course at r.hensher@henckel.de.
2. Maria Monblot wants to attend next month’s business breakfast meeting not this month’s. Confirm this with her on 07786 678 8890 3. Please call Jochen Anderson about the
a talk but I’m giving a workshop. Please get back to me about this as soon as
possible. I’ll be in my office between two and five o’clock.
Call 4: Hi, Vanessa. It’s Kirsten, just to let you know that Jochen Anderson is trying to get hold of you. He left a message on my home number to say he isn’t happy about the schedule for the 25th. I haven’t got the details with me so I can’t help really. I’m sorry, but can you call him back? He only needs the time changing and something about the title. I’m sure one of the other speakers won’t mind changing. You know what he’s like. See you tomorrow. Call 5: Hello. This is Bryan in security. I’m returning your call about having the building open on Sunday. I’m just calling to say that’s fine. I’ll be here at midday anyway so it’ll be OK for three o’clock. If there’s anything else, you can call me any time on my mobile. It’s 07786 678 8890.
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Success with BEC (Vantage)
Module 2
新编2剑.1桥C商om务p英a语ny(中be级n)efits 公司福利
2.2 Presenting your company 公司介绍
2.3 Reading test: Part five Writing test: Part One
2. Study the Subject line of the memo below. The writer has taken the four key words from the main message. Underline those words in the body of the memo.
the Head of Finance will give a presentation on
Tuesday 1 July at 5.30 pm in the canteen to outline
any effect on the current company-based pension
scheme. Staff with this policy are welcome to
attend.
Reference answer:
1. 1) All staff.
2) Any staff with a company-based pension scheme. 3) There have been changes in the government pension laws. 4) This will affect the current company-based pension scheme. 5) A presentation will be given by the Head of Finance on the changes and any effects.
As you are probably aware, the company is currently considering plans for a new factory in the district of Campi Bisenzio.
Models and designs will be on display in the conference room every day next week. All staff are welcome to visit at any time and give feedback.
Presentation on
Subject:fl_e_x_it_im__e_a_n_d__ _______h__o_m_e_-_w_o_r_k_in_g Following recent feedback on working hours, the Head of Human Resources will give a presentation on Thursday 2 July at 4.30 pm in the conference room to outline proposals for a system of flexitime and home-working. Any staff are invited to attend and share their ideas.
2. presentation, changes, pension, scheme.
Page 27
3. Read three more memos. Underline any key words and use them to writห้องสมุดไป่ตู้ the subject lines.
Subject:_D_is_p_l_a_y_o_f_n_e_w ________fa_c_t_o_ry__p_la_n_s_
Writing: A Memo
1. A manager has sent this memo. Answer the following. 1. who is the memo to? 2. who will be interested in the information? 3. what has happened? 4. what is happening as a result? 5. what action is needed?
Subject: _S__p_an_i_s_h___ _________c_l_a_s_s_e_s ___
Please note that Spanish classes this year will begin on October 16th on Wednesday lunchtimes. Anyone wishing to participate should inform their line manager. Placement testing for new participants will take place in the training center on Thursday 5th or Friday 6th between 12 and 1 pm.
To: All staff
MEMORANDUM
From: James Shepherd
Date: 23 June
Subject: Presentation on changes to pension scheme
Due to recent changes in government pension laws,
Homework
Read the information below and then write a memo to all the staff in your company. Write 4050 words only. Remember to include a To, From, Date and Subject line.