西餐点菜服务英语
西餐厅服务英语教学ppt
主餐刀 主餐勺 主餐叉
Dinner knife Dinner spoon Dinner fork
Introduce Tableware 餐具介绍
咖啡勺 水果叉 黄油刀 色拉刀 牛排刀
Tea spoon Fruit fork Butter knife Salad knife Steak knife
Butter Ginger Soy sauce Condiment 调味品 黄油 生姜 酱油
主菜 饮品 甜点 自助餐 咖啡/茶
Main dish Drinking Dessert Buffet Coffee/tea
单击此处添加大标题内容
Departments in our hotel 酒店部门
Western Restaurant Basic English 西餐厅基础英语
单击此处添加大标题内容
Departments in our hotel 酒店部门
Recreation Department 康乐部 Engineering Department 工程部 Security Department 保安部 Communications Department 公关部 Front Office Department 前厅部 Housekeeping Department 管家部 Purchasing Department 采购部
Back
Apology –Substitutions 道歉-句子
Back
Farewell –Substitutions 告别-句子
演讲完毕，感谢观看
Thanks 致谢
汇报人姓名
Understanding 理解 Valuable advice 宝贵意见 Appreciate 感激 Support 支持 Assist 协助 No problem 没问题 It is the least I can do 小事一桩 Don’t mention it 不客气
(西餐英语)Module Two Unit 3 Taking Orders点餐服务
• 零点餐（A La Carte）则是根据客人的选择提供菜式。
• 客人的选择与最大的灵活度，花费也比较高。
2、菜品组合原则
• 冷热兼顾 • 荤素合理 • 水陆兼备 • 软硬齐全 • 菜点经济 • 菜果相宜
“没有”，而是用另一种方法解释“卖完了” 。 4、如客人三心二意，拿不定主意，要运用语言技巧让客人尽
快下决定。
5、客人未到时，下单时注意叫起，赶时间的客人注意加急， 有特殊要求的客人注明（蒜、猪肉等）
6、海鲜写明做法、斤两，并向顾客确认。 7、台号、桌数写清楚，名字也一并写上。 8、点餐完毕以后应向客人复述一遍。 9、鱼的做法应写明。 10、急推菜品的推销（最大限度减少酒店的损失）
或厨师。（姓氏招呼，试问是否与上次一样，并推荐新品。
要求：富有面子、经济实惠、合乎口味、配套得体 • 面子菜特征：有气势、有典故、流行菜、稀罕菜、原料贵
、服务排场
点菜注意事项（一）
1、根据客人的心理需求尽力向客人介绍时令菜、特色菜、招 牌菜、畅销菜。
2、客人点菜过多或在原料、口味上重复时，及时提醒 。 3、客人已点菜估清时，及时告知并推荐相似菜，不要回答
或I would recommend xx to you. 如： I would recommend Fresh Tuna sashimi to you.
我向您推荐金枪鱼刺身。
介绍厨师推荐菜 XX is our chef’s recommendation.
特价菜 如果客人询问： What’s today’s special? Today’s special is xx, with a discount of 40 percent . 今天的特价菜是xx，有６折优惠．
西餐厅常用语英语
西餐厅常用语英语在西餐厅用餐是一种愉快而又典雅的体验。
而要在西餐厅流畅地与服务员沟通或者了解菜单内容，理解常用的英语术语是至关重要的。
下面是一些在西餐厅常见的用语及其英语表达。
希望这份指南能帮助您更好地享受西餐厅用餐的乐趣。
菜单菜肴名称1.Appetizer - 开胃菜2.Soup - 汤3.Salad - 沙拉4.Main course - 主菜5.Dessert - 甜点6.Beverages - 饮料点菜及了解口味1.May I take your order? - 请问您要点餐吗？2.What would you like to drink? - 您要喝点什么？3.I’m a vegetarian. Do you have any vegetarianoptions? - 我是素食者，有素食选项吗？4.Could you recommend a dish? - 能给我推荐一道菜吗？5.How spicy is this dish? - 这道菜有多辣？用餐礼仪1.Place the napkin on your lap. - 将餐巾放在膝盖上。
2.Wait for everyone to be served before starting. -等待所有人上菜后再开始用餐。
e the correct utensils for each course. - 用餐时使用正确的餐具。
结账及服务1.Could we have the check, please? - 请给我们一下账单，好吗？2.Is service charge included? - 服务费包含在内吗？3.Thank you for the excellent service. - 感谢提供优质的服务。
以上就是一些在西餐厅常用的英语表达。
希朋这份指南对您在西餐厅用餐时的体验有所帮助。
祝您用餐愉快！。
西餐厅服务员常用英语
西餐厅服务员常用英语欢迎语 Greetings- 请问您预约了吗？Do you have a reservation?- 有什么我可以帮您的？How may I assist you?- 请问您需要多少位就座？How many people are in your party?点菜 Ordering- 请问您已经看过餐厅菜单了吗？Have you had a chance to look at the menu?- 我们餐厅的特色菜是什么？What are the specialties of the restaurant?- 我们有素食和非素食的选择。
We have options for both vegetarian and non-vegetarian diners.- 目前餐厅有什么特价菜？What are the current specials of the restaurant?- 我们提供外卖服务，您需要外卖菜单吗？We offer delivery service. Would you like to see the delivery menu?点酒水 Ordering Drinks- 请问您想喝点什么？What would you like to drink?- 我们有饮料、果汁、咖啡和茶可供选择。
We have a selection of beverages, juices, coffees, and teas.- 你们有啤酒吗？Do you have any beers?- 咖啡可以加奶和糖吗？Can I have milk and sugar with my coffee?- 请问您有饮酒吗？Are you of legal drinking age?服务细节 Service Details- 请问您对餐厅有什么特殊要求吗？Do you have any special requests for the restaurant?- 我们餐厅提供无糖、无乳制品、素食等选择。
西餐常用服务英语
送餐room service
• 电话用语 • 问好，这里是送餐服务，请问你有什么需要吗 • Good morning (afternoon night),room service，can i help you • 请你根据送餐单选出你需要的食物 • Could you like something to order • 这是你点的。。。。还需要什么吗 • You order the food ...........,i am right ? could you like anthing elers • 你需要喝点什么呢？ • Could you like something to drink • 您对我们的菜肴有什么特殊要求吗 • Anything special you ;d like to have on the menu • 你是挂房帐吗？ • Do you pay the bill by cash , credit card or charge the room • 你一共点了。。。。。。结账方式是、、、我说对了吗 • You order the food ....pay the bill by charge the room ,all right ? • 好的，我马上送到你房间 • All right we ‘ll send it to you room right away • 不好意思我们的送餐需要。。。时间，非常抱歉让你久等 • The room service will take ....time ,i am sory that keep you wait long time • 再见！ • See you later
零点 alacarte
• 服务员 • 餐前服务用语 • 这是我们的菜单，还有酒水单，请先看下 • here is our menu and drink list ,give you time • 请问可以开始点单了吗、 • Are you ready to order now • 牛排需要几层熟呢？需要配什么汁我们餐厅有、、、、、 • How could you like it done ? which souce could you like ? We have got......... • 对不起，这个品种刚刚售完 • I am sorry the variety are not any left • 对不起，我们没有.....你要试试......吗 • Sorry we haven’t ...would you like to try .... • 先生，我们这...很不错， 我推荐你点一个 • Sir ...is very good ,i suggest you to order one • ........,这是你点的菜，请问有什么特殊要求吗？ • ..............,iam right ? anything special you ‘d like to have on the food • 对不起，请再重复一遍 • Sorry i peg you parden
西餐点菜服务英语
西餐点菜服务英语点菜服务 Taking Orders经典对话西餐正餐 W=Waiter G=GuestW: Good evening. Would you like to order nowG: Yes, I’d like to start with shrimp cocktail虾尾小菜（虾仁杯）, then the veal cutlet（炸小牛排）, I’ll have a vanilla ice-cream for dessert, and some coffee with cream.W: I’m sorry, the veal cutlet is not being served today, but we have sirloin steak （腰眼牛排）, it’s very delicious. Would you like to try it, sirG: That sounds like a good idea, I’ll have a sirloin steak.W: How do you like your steak done, sirG: Rare, please.W: OK.G: Please bring me two slices of bread and butter with the soup.上汤的时候请带两片面包和黄油给我。
W: Yes, sir. Can I get you something to drink with your mealG: I’ll have a gin and tonics with lemon and ice, please.我要杯带柠檬和冰块的奎宁杜松子酒。
W: Will there anything else, sirG: No, thanks. I think that’s enough.W: Yes. So one shrimp cocktail, a cup of coffee with cream, a gin and tonic with lemon and ice and two slices of bread and butter. And the main course is a rare sirloin steak.G: Thank you.W: Thank yo u, sir. Just a moment please, I’ll go place your order and get it foryou right away.推荐菜品W: What would you like to orderG: I can’t decide.W: Today’s special is beef steak with onion. It is always a favorite with our customers. And our house specialty（招牌菜） is roast leg of lamb.G: No. I’m not that hungry. What else do you recommendW: Perhaps you’d like some sole（鳎鱼）G: That would be fine.W: Would you like some salad with it, sirG: Yes, please. A mixed salad. And may I have some rice with the sole, please W: Yes, sir.常用英语句型百宝箱一、询问是否可以开始点菜1、Here is the menu / wine list / dessert menu, sir.The waiter will be here to take your order.2、Please take your time, I’ll be back to take your order.请慢慢选择，我一会儿来为您点菜。
《酒店英语》课件——西餐点菜服务
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Learn the task step by step
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Task:
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Conclusion
1.Be patient and listen carefully 2.Take the orders and give some recommendation if necessary. 3. Repeat the orders 4. Take the wine orders
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Learn the task step by step
3. Get information on the soup Would you like the soup of the day? What kind of soup would you like?
感谢您聆听这堂微课
Hospitality English
3. Understandable
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4. With an accent
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Performance:
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1. With confidence
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2. With courtesy
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3. With good service attitude □
Distinction areas:
西餐厅英语词汇大全
西餐厅英语词汇大全西餐在中国已经变得越来越受欢迎，无论是在商务聚会还是与朋友聚餐，西餐厅成了一个常去之地。
要想在西餐厅用餐得心应手，了解一些基本的英语词汇是非常重要的。
下面是一份西餐厅常见英语词汇大全，希望对你在西餐厅用餐时有所帮助。
菜单及饮食方面•Appetizer: 开胃菜•Soup: 汤•Salad: 沙拉•Main course: 主菜•Side dish: 配菜•Dessert: 甜点•Beverages: 饮料•Wine list: 酒水单•Corkage fee: 开瓶费•Ingredients: 食材•Recipe: 食谱•Specials: 特色菜用餐礼仪•Reservation: 预订•Host: 主人•Server: 侍应生•Tip: 小费•Pace: 用餐速度•Cutlery: 餐具•Napkin: 餐巾•Cheers: 干杯•Check: 账单•Gratuity: 小费•Refill: 补给食品口味及烹饪方式•Spicy: 辣•Sweet: 甜•Sour: 酸•Bitter: 苦•Salty: 咸•Roasted: 烤•Grilled: 烧烤•Fried: 炸•Boiled: 煮•Steamed: 蒸•Baked: 烤餐具及设施•Tablecloth: 桌布•Dinnerware: 餐具•Glassware: 玻璃器皿•Silverware: 银器•Menu card: 菜单卡•Decanter: 醒酒器•Candle holder: 烛台•Reservation sign: 预订牌餐厅部位及工作人员•Kitchen: 厨房•Dining area: 就餐区•Bar: 酒吧•Waiter/Waitress: 服务员•Chef: 厨师•Manager: 经理•Bussers: 餐具清洁员•Hostess: 接待员西餐厅是一个融合了美食、文化和社交的地方，通过了解这些英语词汇，相信你在西餐厅用餐时将能更好地享受美好时光。
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西餐点菜服务英语点菜服务Taking Orders经典对话西餐正餐W=Waiter G=GuestW: Good evening. Would you like to order nowG: Yes, I’d like to start with shrimp cocktail虾尾小菜（虾仁杯）, then the veal cutlet（炸小牛排）, I’ll have a vanilla ice-cream for dessert, and some coffee with cream.W: I’m sorry, the veal cutlet is not being served today, but we have sirloin steak（腰眼牛排）, it’s very delicious. Would you like to try it, sirG: That sounds like a good idea, I’ll have a sirloin steak.W: How do you like your steak done, sirG: Rare, please.W: OK.G: Please bring me two slices of bread and butter with the soup.上汤的时候请带两片面包和黄油给我。
W: Yes, sir. Can I get you something to drink with your mealG: I’ll have a gin and tonics with lemon and ice, please.我要杯带柠檬和冰块的奎宁杜松子酒。
W: Will there anything else, sirG: No, thanks. I think that’s enough.W: Yes. So one shrimp cocktail, a cup of coffee with cream, a gin and tonic with lemon and ice and two slices of bread and butter. And the main course is a rare sirloin steak.G: Thank you.W: Thank yo u, sir. Just a moment please, I’ll go place your order and get it for you right away.推荐菜品W: What would you like to orderG: I can’t decide.W: Today’s special is beef steak with onion. It is always a favorite with our customers. And our house specialty（招牌菜）is roast leg of lamb.G: No. I’m not that hungry. What else do you recommendW: Perhaps you’d like some sole（鳎鱼）G: That would be fine.W: Would you like some salad with it, sirG: Yes, please. A mixed salad. And may I have some rice with the sole, pleaseW: Yes, sir.常用英语句型百宝箱一、询问是否可以开始点菜1、Here is the menu / wine list / dessert menu, sir.The waiter will be here to take your order.2、Please take your time, I’ll be back to take your order.请慢慢选择，我一会儿来为您点菜。
3、Excuse me, sir. May I take your order now4、Are you ready to order, sir5、Are you ready to order or you need another minute二、关心客人的饮食禁忌、喜好及特殊需要1、Would you like to have table d’hote, or a la carte您选择套餐还是零点呢2、We have both buffet-style and a la carte dishes, which would you prefer我们有自助式和点菜式，您喜欢哪一种3、Why not try our buffet dinner4、How would you like your egg / steak / coffee5、Would you like your fried eggs sunny-side up您点的煎蛋是不是只煎一面，蛋黄朝上6、Which sauce（汁）would you like for the steak7、Is there anything you can’t eat8、Are you allergic to any particular food, sir 先生，请问您对某些食物过敏吗9、It will stimulate the appetite. 它会刺激您的胃口。
10、Are you on a special diet 您对饮食有什么特别的要求吗11、Would you like your crabs steamed or fried with ginger and spring onion您要的红蟹是清蒸还是姜葱炒12、We serve Cantonese, Sichuan, Shanghai and Beijing cuisines,which cuisine would you prefer我们有粤菜、川菜、沪菜和京菜，您喜欢哪一种呢13、We offer special menus for different diets.我们有特殊食谱，可以满足不同的饮食需要。
14、We have a wide range of vegetarian dishes for you choice.我们有很都素菜可供您选择。
15、Which flavor would you prefer, sweet or chili（辣的）16、Maybe Cantonese cuisine will suit you.17、Would you like large or small portions（小份）18、Would you like to put it on your hotel bill19、I’m on a diet. 我在节食。
20、I’d like something light清淡/ crisp香脆/ sour酸/ sweet fro dinner.21、We are not used to spicy food. Please don’t put any chili in the meal.22、What do Chinese people usually have on their birthday23、Please add some pepper to the soup.三、解释菜品1、Certainly speaking, Cantonese cuisine is light and clear；Sichuan cuisine is strong and hot; Shanghai cuisine is oily and Beijing cuisine is spicy and a bit salty.2、It’s crisp / tasty / tender / clear / strong / spicy / aromatic.它很酥脆/可口/鲜嫩/清淡/浓烈/辣/香味扑鼻。
3、It looks good, smells good and tastes good. 这道菜色、香、味俱全。
4、It’s a well-known delicacy in Chinese cuisine. 它是中国菜的一道有名的佳肴。
5、It’s very popular among our guests.它非常受欢迎。
6、The chicken soup with cream corn is the soup with corn and minced chicken.It’s sweet and delicious. 鸡茸玉米羹是用甜玉米和鸡茸做的，很鲜甜。
7、The stewed mutton is stewed in wine with carrot, onion.炖羊肉是用葡萄酒炖的，还配有萝卜和洋葱。
8、It’s for 4 persons.9、It’s served by the dozen.它是按打卖的。
10、How do you cook it11、How many ways are there to cook chicken12、Is there any other way to cook pigeon other than roasted乳鸽除了红烧之外还有其他的烹制方法吗13、Would you tell me how the “steamed pork wrapped with rice flour” is cooked 你能告诉我们粉蒸肉是怎么做的吗14、What is the best way to cook scallops 请问用什么方法烹制扇贝最好15、What table d’hote do you have你们有什么套餐四、推荐菜品1、The set course will not take as much as time. I would recommend that you order a set course for 2 persons. It is cheap and delicious（经济实惠）.2、I’m afraid it is not enough for four persons. It would be better to add two dishes.3、This course is for a minimum of 5 to 6 persons. I think the portions will be too large for two. 这道菜至少是5到6个人吃的，我想这对两个人来说太多了。