管理学原理(英)模拟卷2

《管理学原理（英）》课程模拟试卷二

一、单项选择题（本大题共10小题，每小题1分，共10分）

在每小题列出的四个备选项中只有一个选项是符合题目要求的，请将其代

码填在题后的括号内。错选、多选或未选均无分。

1.Mintaberg identified ten different, but interrelated management roles which can be grouped into three types of roles. These three types of roles are: （）

A、Informational, financial, decisional;

B、Decisional, interpersonal, informational

C、Informational, decisional, spokesperson

D、Decisional, liaison, interpersonal

2. The pizza shop manager determines profit margin to be achieved for the year, he is performing the function of: （）

A、planning

B、organizing

C、leading

D、controlling

3.What are some of the skills managers need to have? （）

A、Technical, conceptual, and interpersonal

B、Conceptual, entrepreneurial, interpersonal

C、Interpersonal, intelligence, insight

D、Technical, conceptual, charisma

4.Written communication is used because: （）

A、It is permanent, verifiable, tangible

B、It is easier than oral communication

C、It takes less time than electronic means

D、It is more informal

5.Which of the following is not a barrier to effective communication?

A、Emotions （）

B、Language

C、Perception

D、Clarity of expression

6.Theoretically, which of the following conflict is functional conflict:

A、Low to medium level of relationship conflict （）

B、Low to medium level of task conflict

C、Low to medium level of process conflict

D、Medium to high level of task conflict

7.The three key elements in the definition of motivation are:

A、Effort, money and organizational goals （）

B、Organizational goals, effort and needs

C、Needs, organizational goals and money

D、Work, reward and effort

8.The following needs are included in the three needs theory in motivation:

（）

A、Achievement, money, affiliation

B、Affiliation, power, esteem

C、Esteem, achievement, power

D、Affiliation, power, achievement

9.Which of the following is not a trait that differentiates leaders from

non-leaders? （）

A、Drive and intelligence

B、Wealth and position

C、Honesty and integrity

D、Job-relevant knowledge

10. Members of groups are susceptible to: （）

A、Pressures to conform

B、Overriding good judgments

C、Promoting independence among members

D、Causing problems for the organization

二、多项选择题（本大题共5小题，每小题2分，共10分）

请在每小题列出的四个备选项中选择符合题目要求的，请将其代码填在题

后的括号内。错选、多选或未选均无分。

1.Group development involves the following stages: （）

A. Forming

B. Developing

C. Performing

D. Storming

2.Theory X assumes that employees are: （）

A. Lazy

B. Seek responsibility

C. To be controlled

D. Like work

3.Managers can be divided into different levels, they are: （）

A. Non-managerial employees

B. First-line managers

C. Middle-level managers

D. Top-level managers

4.According to the contingency perspective of management, followings are

the common contingency variables: （）

A. Organization size

B. Environmental uncertainty

C. Routine-ness of task technology

D. Individual differences

5.The degree of filtering in communication is influenced by: （）

A. Organization size

B. Organizational culture

C. Number of organization levels

D. Organization development

三、判断说明题（本大题共10小题，每小题1分，共10分）

请判断下列每一小题是正确还是错误，请在题后的括号内写上True 或

False。

1. It is better to be an efficient manager than an effective manager. ( )

2. Decisions in all types of organizations are not influenced by politics. ( )

3. Norming is a stage of group development when there is possible emergence of an informal leader. ( )

4. Active listening involves listening for full meaning while making premature judgments. ( )

5. Managers treat positive and negative feedback in the same way. ( )

6. Functional conflict supports an organization’s goals. ( )

7. Motivators are those factors that eliminate dissatisfaction. ( )

8. A need is an internal state that makes certain outcomes appear attractive. ( )

9. Behavior theories of leadership could be used to train people to be leaders. ( )

10. Job readiness is the ability and willingness of people to take responsibility for directing their own behavior. （）

四、问答题（本大题共5小题，每小题8分，共40分）

1. Describe the reasons why people join groups and give one example for each reason.

2. Describe the main barriers to effective communication and give an example of each barrier.

3.Describe the conflict-resolution techniques.

4.Draw the diagram and describe the managerial grid.

5.Describe the equity theory.

五、案例分析题（本大题共3小题，每小题10分，共30分）

CASE STUDY—Managers and Management Jan Stephens was four years out of a graduate school of business when her father died suddenly from a heart attack. As the only child, she responded to her ailing mother's request that she quit her job as assistant manager of the home furnishings section of a David Jones department store in order to run the family business, Stephens Auto Parts (SAP).

Jan's father started the business in 1962 and it had grown and prospered ever since. In 1992, SAP had three stores and employed 23 full-time people and another 20 part-time. Annual sales exceeded $3.5 million and profit before-tax was close to 20%.

Each store had its own manager and assistant manager, but all the important decisions were made by Jan's father. As a result, none of the firm's current managers was really capable of running the business. Jan's mother inherited everything and knew that she needed Jan to run things. Her proposition to Jan: "If you take over running the business, you can draw a $50000 salary to begin with and I'll give you 50% of the profits.

After I'm gone, the business is all yours."

Jan had worked for her dad during summer and Christmas vacations all through high school and university. She knew the business in a very superficial way. She had no day-to-day experience in auto parts. As Jan went into work as head of SAP, she hoped her work experience and university degree in marketing-business administration had prepared her for what was to come.

Questions:

1.What management problems do you think Jan will face?

2.Is her prior experience and education valuable? Explain.

3.If you were Jan, what things would you focus on during the first month?