导游英语口语测试题库 题 中文
吉林导游考试口试,新加导游实务十道题英文翻译
吉林导游考试口试，新加导游实务十道题英文翻译一、The next regimental rear accompanies which does following work have? (下团后地陪的后续工作有哪些)1. Processing carry-over question: The next regimental rear, accompanies should deal with tourist's carry-over issue earnestly properly; Handle the matters concerned which before the concerned requirements and the leadership instruction the tourist just before leaving handles.2. Paying up: According to travel agency's specific request in thestipulation time, settles accounts the filling in finance settlement table and each kind of documentary evidence to the finance department. 3. Establishment team file: Reorganizes the pertinent data, will receive the plan, the active schedule, the questionnaire opinion card, to accompany the group diary and so on to reorganize the filing-up earnestly according to the stipulation。
2019导游知识问答-导游考试面试200问中英版(包含部分注音)
2019年全国导游资格考试口试200问英语翻译版一、导游规范知识问答及参考答案1、按业务范围区分，导游人员可分为哪几类？分为四类，分别是：(1)出境旅游领队人员；(2)全程陪同导游员：(3)地方陪同导游员；(4)旅游景区讲解员How many categories of tour guides are there according to the business domain?The tour guides can be divided into four categories.They are:(1).Outbound(['aʊtbaʊnd]出国的)Tour Leader(2).National guide(3).local guide(4).Scenic([ˈsinɪk]adj.风景名胜的)guide2.熟悉团队是导游人员带团的第一步，它主要包括哪几方面的内容?主要包括三方面内容：(1)熟悉团员情况；(2)熟悉团队特点；(3)熟悉接待计划和行程特点。
For tour guides,to be familiar（[fə'mɪljɚ]熟悉的）with the team is the first step of tour guiding.What are the main contents?The main contents include:(1).To be familiar with the team members(2).To be familiar with the characteristics of the team(3).To be familiar with the reception program and trip characteristics3．在旅游团抵达的前一天，导游人员应主要落实哪些接待事宜？(1)与协作旅行社计调人员联系；(2)联系旅游车辆，确定接站时间；(3)核实团队住房及用餐预订情况；(4)掌握各种联系电话。
导游英语情景口语Item 4-4
Huaiyang. 淮扬菜的特点是甜。
calory
n.
consume
v.
3. What are the characteristics of Sichuan cuisine? appreciation
2. What are the four regional cuisines that are greasy
adj.
What are the four regional cuisines that are recognized without dispute in China?
recognized without dispute in China? What are the four regional cuisines that are recognized without dispute in China?
The Chinese Food中国饮食
Words and Phrases
varied
adj. 各种各样的
complex
adj. 复杂的
culinary
adj. 厨房的，烹调的
appreciation n. 欣赏
flavor
n. 味道
geographical adj. 地理的，地域的
hot
n.
Sichuan cuisine is characterized by its hot and pungent flavoring.
consume
v.
Sichuan cuisine is characterized by its hot and
导游英语口语-The Service of Travel Destinations
Unit 6 The Service of Travel Destinations
5. What can I expect to see at these places? 6. Can you give me a program schedule and a map?
ห้องสมุดไป่ตู้
Unit 6 The Service of Travel Destinations
3. Just on the opposite side of the street.
4. Keep going straight along the road until you see the big blue subway sign. 沿着这条马路一直走，
Unit 6 The Service of Travel Destinations
Unit 6 The Service of Travel Destinations
Module 2 At the Ticket Box
Unit 6 The Service of Travel Destinations
Unit 6 The Service of Travel Destinations
Unit 6 The Service of Travel Destinations
Module 1 NarrationsonTour
Unit 6 The Service of Travel Destinations
Unit 6 The Service of Travel Destinations
Unit 6 The Service of Travel Destinations
9. When did it take on its present form?
《应聘导游》的英语面试口语
《应聘导游》的英语面试口语A: Excuse me, I am Sunlin. I am here about your advertisement for a tourist guide. Are there still any vacancies?I: Yes. One more is needed.A: Oh, I抦 so lucky. I want to apply for it.I: But do you have any experience like that?A: Yes. I have been a guide for two years.I: OK. Then I want to ask you some questions about the tourist guide. If there was an aident, for example a tourist falls ill, what would you do?A: I think I will call the office to send someone to meet us, and escort that person to the nearest hospital without interrupting our trip.I: If one of them forgot a camera in a restaurant, would you let the tourist bus go back?A: No. In fact, prior to their boarding the bus and their getting off the bus, I will make an announcement to remind them that they should check their belongings.I: Well, it seems that you have all the practical experience to handle these cases. I am very glad to wele you into our pany.A: Thank you. It抯 my honor.A: 你好，我是孙林。
与导游有关的英语对话“ 英语口语考试”
Guide; today we are visiting Yellow mountain scenic spots area, 今天我们将游览黄山旅游风景区，黄山是以，B: what is the famous scene of yellow mountains?G: the famous scene of Yellow Mountains are Pine tree, cloud sea, rock and sunrise. 松，奇石，云海及日出著名。
Tom : i heard from some of my friend, who had been visited here,saying this is an wonderful place and worth to come back again.我听一位来过游玩的朋友说过，这是一个奇妙的地方值得再来过的。
Guide: The first scene which i would like to introduce to you are the "Welcome Pine". this pine tree 第一个游览的景点是迎客松，B: why is it called Welcome PineG: due to its branches was long and shape like somebody standing on the rock hosting their hand and welcoming the visitors这颗树因为树干乍看起来好像是挥手欢迎游客到来，所以称呼为迎客松Tom: It is amazing,the name also perfectly been given.太奇妙了，这名字取得很洽当。
B: yes, it looks exactly like welcome visitor come from everywhere of the world, 它看起来真像在向客人招手，欢迎来自世界不同地方的游客Guide: The next stop we will watch the other highlight of the scenery, "The flying Rock", 下一个景点是一个经典的代表，就像天外飞来的石头，你看到了会惊奇，这天然奇景B: why is it called The flying RockG: its like flying from the space,T: while I see that I will be surprise by the nature scenery of the rock.G: it is a rock weight more than 2 tons, standing on the cliff of the mountain, 飞来石，重大概两担，直立在上峰上，Tom: It is taller than a man high ?会高过一个人吗?Tour Guide: It is about 3 story tall,大概三层楼高度G: So it is better for us to go there early,its getting dark,i am not going to miss this scene.那,我们赶快过去看吧,天已暗啦,我不想错过这景点Tour Guide: Don't worry its not far away from here, and with this weather most likely you can also see the "sea of cloud"你不用担心,离开这里也不是很远,这时候过去可能看到云海呢.Tom: It is amazing, yellow mountain can able to see so many scenery, i wish i can stay herelonger. 太好了,黄山可看到那么多的景点,我真希望我可呆在此久些。
导游英语口语-Handling Customer Complaints
Unit 10 Handling Customer Complaints
E: In my opinion, the other important reason may be that by showing tourists around the stores a lot, the guide can kill a lot of time and save a large amount of energy rather than by guiding them in a scenic spot.
Dialogue Ⅱ: A complaint about Tour Guide Service Scene: A guest (G)complains to the manager (M)of a local travel agency by phone. M: Good morning. Sunshine Travel Service. May I help you? C: This is Li Yin speaking. I have a complaint about your tour guiding service. M: I'm sorry, what has happened, Mr. Li? C: According to the schedule of the day tour, we should have visited the Summer Palace, but the guide skipped it off on the pretext of not having enough time. Actually, he took us to go shopping in three stores. Such behavior has hurt us.
导游英语口语测试题库
导游英语口语测试题库(40题)Dialogue 1As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue 2As a local guide, you are on the way to the scenic spot with your group. The guests are interested in Chinese painting. Your dialogue will include the following points:A. Introduce representative categories of Chinese painting.B. Introduce some famous Chinese painters.Dialogue 3The tourist in Room 556 is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room-maid. He insists that he has pushed the key of “Do not disturb”. Act as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask the reason for anger.B. Tell him to make sure the “Do not disturb” light is OK or not.C. Offer the solutions.Dialogue 4A group is held up by the traffic jam. Act as the local guide to make a dialogue with the escort Mr. Smith. Your dialogue will include the following points:A. Discuss the issue with Mr. Smith.B. Ask Mr. Smith to help to soothe the group.Dialogue 5Perform as a tour leader to explain schedule of tomorrow to your tour group in the end of supper. Your dialogue will include the following points:A. Tell the tourists the itinerary of tomorrow.B. Tell the tourists the set-out time and return time.C. Tell the tourists the time of morning call is 6:00 a. m.D. Ask the tourists to go to bed early this evening and should be on time tomorrow.Dialogue 6Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Give the reasons.C. Promise to negotiate with the hotel manager.D. Agree to change the room if there are any rooms available.Dialogue 7A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites. Act as the local guide to make a dialogue with the guest. Your dialogue will include the following points:A. Apologize.B. Explain the reasons.C. Offer some historical sites.Dialogue 8As a local guide, you are on your way to Guilin with the group you have just picked up.A tourist named Peter asks you some detailed information about the Reed Flute Cave when you are giving the on-the-way tour guide presentation. Your dialogue will include the following points:A. General introduction to Guilin.B. Detailed information about the Reed Flute Cave.Dialogue 9Perform as the tour guide to get a last-minute notice of “change of plan” which require you to rush to the train station to meet a tour group. The party have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue to deal with the complaints. Your dialogue will include the following points:A. Make an apology.B. Explain the reasons.C. Solutions.Dialogue 10A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 11As a local guide, Mr. Zhang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.Dialogue 12A tour leader goes to check out in the front office. Act as the tour leader to make a dialogue with the receptionist. Your dialogue will include the following points:A. Identify yourself.B. Check out (the tour group will leave the hotel at about 10:00 a.m.).C. Pay by credit card.Dialogue 13A local guide is taking a tour group on the tour of the Great Wall. Your dialogue will include the following points:A. Briefly introduce the Great Wall.B. Introduce the story of Meng Jiangnv.C. Introduce the function of the towers on the Wall.D. Answer any questions by the tourists.Dialogue 14Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose you are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.B. If the guests insist, tell them that they should cover the expense by themselves.Act as the tour guide to call the housekeeping department of Beijing Hotel. Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A. Tell the housekeeping who you are.B. You would like turn-down service for Ms. Li in Room 808 because tomorrow is her birthday.C. A small cake and some roses will be sent to the hotel while the tour group are out. You would like to have the cake put on the table of Room 808 and the flowers put in a vase.Dialogue 16As a tour guide, when you notice a tourist look terribly weak at the breakfast time, you show concern for him and offer help. Your dialogue will include the following points:A. Show your concern.B. Ask if the guest need seeing a doctor.C. Give suggestions.Dialogue 17The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:A. Inquire the details.B. Suggest that they may be suffering from food poisoning.C. Ask the guests to drink plenty of water.D. Call the ambulance.Dialogue 18As scheduled, the group will visit the Great Wall this morning. But it rains heavily and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:A. Analyze the danger of going on the tour in such heavy rain.B. Apologize.C. Give explanations.D. Offer solutions.The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 20It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 21Suppose you are the local guide and your guests complain that the dishes are too salty and there is no seafood or meat dishes. Your dialogue will include the following points:A. Apologize first.B. Make explanations.C. Offer solutions.Dialogue 22Suppose you are the local guide and one of your guests tell you that his luggage is lost. Your dialogue will include the following points:A. Ask the guest to calm down.B. Inquire the details.C. Offer the solutions.Dialogue 23In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel.One tourist is interested in Beijing Opera and asks you to make a brief introduction to it. He also asks you to book a ticket for the performance. Your dialogue will include the following points:A. Introduce the main features of Beijing Opera.B. Clarify the details of ticket for the performance.Dialogue 25Suppose you are the tour leader, you make a call to the hotel operator as your tour group is to take the early flight to Beijing tomorrow morning. Your dialogue will include the following points:A. Require a morning call.B. Clarify the details of the morning call.Dialogue 26A tour group is now on the way to the airport. Perform as the tour guide to bid a farewell to the tour group. Your dialogue will include the following points:A. Review the whole tour process and thank fo r the guests’ cooperation.B. Ask the tourists for some advice.C. Make an apology to anything unsatisfied during the trip.D. Send the best wishes.Dialogue 27Suppose you are a tour leader. You have checked in for your tour group and now you have just returned to the coach. Your dialogue will include the following points:A. Assign the room cards to the tourists. Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B. Help the tourists take their luggage out of the compartment of the coach.C. Count the tourists and tell them the elevator is on the left side of the front office.D. Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.Dialogue 28Act as a tour guide to receive a call from a tourist who gets a serious cough and flu after registration. You rush to his room and make a dialogue with him including the following points:A. Help the tourist to contact the clinic in the hotel.B. Persuade him to stay in the hotel for his health, and arrange the meal for him.C. Tell him to pay the medical expenses himself.As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Dialogue 30After dinner, a tour group is scheduled to take a walk along the pedestrian street. Some tourists say that they have been there before and hope to visit the Zhongshan Park instead by tour bus. Your dialogue will include the following points:A. Arrange it if there is enough time for the tour.B. If they take taxi there, give directions to the driver and make suggestions.C. Make it clear to the tourists that the trip to the pedestrian street is not refundable.D. Remind them to take care of themselves and not to come back too late.Dialogue 31A tourist named Tom complains to you that his shower doesn’t work. Act as the tour guide and make a dialogue with the guest. Your dialogue will include the following points:A. Apologize to Tom for the inconvenience.B. Ask him the detailed information.C. Offer the solutions.Dialogue 32As a local guide, you find that there are two more tourist attractions in the escort, Mr. Smith’s tour plan. When you check the itinerary with him, Mr. Smith insis ts that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Find out how the mistake comes about.C. Offer the possible solutions as well as the compensations.Dialogue 33As a local guide, Xiao Zhang, you are discussing the itinerary with the tour escort Mr. Smith. Because of a one-hundred-year big flood, the itinerary has to be adjusted and one of the major spots has to be canceled. Your dialogue will include the following points:A. Apologize to Mr. Smith for the inconvenience.B. Explain the cause to him.C. Offer the possible solutions as well as the compensations.Suppose you are the tour guide; two inbound tourists tell you that they get in touch with their long-lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Tell them that they should get the consent of the tour leader and other tourists.B. Clarify the identities of the guests’ friends.Dialogue 35As a local guide, your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks.Dialogue 36Act as a local guide to explain laundry service for your tour group. Your dialogue will include the following points:A. Tell the tourists the hotel has laundry service.B. Tell the tourists how to get this service.C. Tell the tourists they should pay laundry service by themselves.Dialogue 37Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:A. Remind the tourists of things to take with them.B. Give advice about how to relax and enjoy themselves on the seashore.C. Forbid any swimming without permission.D. Tell the group the time of gathering.Dialogue 38Suppose you are a tour leader. You call Spring Hotel to change your reservation for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Tell the receptionist your changing requirements for the reservation.C. Show your thanks.Dialogue 39A tour guide is showing a group of foreign tourists around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A. Brief introduction to Chinese calligraphy and China’s four treasures of study (文房四宝）.B. Brief introduction to the Chinese fans.Dialogue 40A tour guide is bidding farewell to a tour group. Before checking out, there are a lot of things to attend to. Your dialogue will include the following points:A. Check the amount of the baggage with the tour leader to see whether they are damaged.B. Remind the tourists to confirm their own articles, especially travel certificates and valuables.C. To see if there are anything you can do for the tourists after their departure.。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
导游英语口语测试题库（108题）对话1作为一名当地导游小李，你在史密斯先生的带领下从美国接你的旅游团。
你拿着一块写着“史密斯”和公司名称的欢迎牌。
你的对话将包括以下几点：a.问候b.询问是否是史密斯先生带的团c.询问相关细节对话2作为一名中国国际旅行社的导游，你将会见一位来自美国的布莱克先生。
你的对话将包括以下几点：a.确认客人身份b.介绍你自己c.介绍贵公司d.确认行李对话3.作为一名当地导游与陪同人员讨论明天早上的叫醒时间，并请他通知游客。
在确认时间以后，打电话给客房部让他们提供叫醒服务。
你的对话将包括以下几点：a.相互问候b.确认叫醒时间c.请陪同人员通知游客d.打电话给客房部让他们提供叫醒服务对话4作为一名当地导游，你要带着汤姆，一个从机场到酒店的客人。
当你正在和他交谈的时候，旅游车马上就要出发了。
你的对话将包括以下几点：a.在去酒店额路上，介绍你自己和旅游车b.回答客人提出的问题c.对酒店做大概的介绍对话5作为导游介绍北京，在去酒店的路上，一些客人会问你一些问题。
你的对话将包括以下几点：a.介绍人口、地区、气候等b.回答至少三个客人提出的问题对话6假设你是一名导游，在确认你的旅行团后，你发现其中一名客人丢了一件行李，看起来很着急。
你试着帮他找回来。
你的对话将包括以下几点：a.安抚旅客b.询问行李的详细信息：尺寸、颜色。
材料等c.尝试联系机场有关部门对话7作为一名导游，你要去机场接一群来自美国的客人，你会遇见你的老朋友史密斯先生，他是这个旅游团的领导。
你的对话将包括以下几点：a.问候老朋友b.确认旅游团人员的详细信息c.检查所有客人及其行李是否存在对话8旅游团的领队要求换一家更好地酒店，并宣称他已经在附近预定了一家新酒店。
作为当地导游和他进行对话。
你的对话将包括以下几点：a.确定改变的原因b.与领队确认，超出预定价格和取消预订的费用由旅客自行承担对话9有位旅客对中国剪纸很感兴趣，想买一些作为纪念品。
你作为导游，为客人介绍中国剪纸。
你的对话将包括以下几点：a.介绍中国剪纸的历史和主要特点b.推荐一些纪念品商店c.回答相关问题对话10作为旅行社的接待员，你正在和一名客人讨论旅行计划。
你的对话将包括以下几点：a.询问客人对此次旅行的期望b.对旅行安排提出一些建议对话11一个入境旅游团的成员在家遇到紧急情况要求退出旅行团。
作为当地导游与他进行对话。
你的对话将包括以下几点：a.询问退出原因b.安抚旅客c.告诉他如何处理相关费用d.帮助他离开对话12史密斯小姐作为你们旅行团的领队，来商讨在这个城市的旅行计划。
你的对话将包括以下几点：a.介绍行程中的着名景点b.在观光方面给些意见对话13作为一名导游，你的客人想了解中国菜。
你的对话将包括以下几点：a.介绍一些经典的中国菜b.介绍一些当地特色小吃c.推荐一些餐厅对话14作为一名当地导游，你的客人想了解中国茶叶。
你的对话将包括以下几点：a.介绍一些代表性种类的中国茶叶b.推荐一些适合他们口味的茶叶对话15作为一名当地导游，你的客人想品尝当地小吃并征求你的意见。
你的对话将包括以下几点：a.介绍一些有代表性的当地小吃b.向客人推荐哪里可以找的到正宗的小吃对话16作为一名当地导游，你和你的旅游团在去往景区的路上，客人对中国画非常感兴趣，你的对话将包括以下几点：a.介绍中国画的代表性种类b.介绍一些中国着名画家对话17按照计划，旅行团今天上午将参观长城，但是雨下的很大，对客人来说很危险。
作为一名当地导游，你想取消行程安排，去咨询旅行团领队。
你的对话将包括以下几点：a.分析在大雨中去旅行的危险性b.道歉c.给出解释d.提供解决方案对话18作为导游带团去海边，在旅行之前做好相关准备。
你的对话将包括以下几点：a.提醒游客随身携带的物品b.为旅客如何在海边更好的放松和享受提出建议c.未经允许禁止下海游泳d.告诉大家集合的时间对话19第一次用餐时间，当八菜一汤上好后，两名游客告诉当地导游王先生说他们是佛教素食主义者，并请导游为他们安排另外一餐。
你扮演当地导游王先生与他们对话。
你的对话将包括以下几点：a.告诉游客你将与旅行社确认b.为错误道歉c.提供解决方案对话20作为一名当地导游，你和旅行团在去风景区的路上，今天你们将参加傣族的泼水节，游客们似乎非常感兴趣。
你的对话将包括以下几点：a.介绍傣族b.介绍传统泼水节对话21一名来自英国的游客加入了张先生的旅行团，他想在一家指定的商店买一件玉雕，但是他发现这个唯一剩下的玉雕存在瑕疵，这个游客给张先生留了一些钱，并让张先生在合适的时候帮他买一个寄到英国。
扮演张先生和客人的对话，你的对话将包括以下几点：a.首先拒接b.如果难以拒绝，向上级汇报c.从游客哪里得到足够的钱来帮忙购买和寄送。
对话22作为一名当地导游，你和旅行团在去参观苏州园林的路上，游客们似乎非常感兴趣。
你的对话将包括以下几点：a.介绍苏州园林的特点b.介绍苏州一些有代表性的园林c.回答旅客提出的任何问题对话23作为一名导游打电话到北京饭店为你的旅行团预订房间，你的对话将包括以下几点：a.告诉接线员你是谁b.提供你们旅行团的详细资料c.与前台再次确认预定信息对话24作为导游第一次打电话到上海饭店为你的旅行团预订餐点，你的对话将包括以下几点：a.告诉接线员你是谁b.提供你们旅行团的详细资料c.为一些素食者要求特殊的食物安排对话25假设你是一个导游，你打电话到spring酒店为你的旅行团更改预订，你的对话将包括以下几点：a.告诉接待员你是谁b.告诉接待员你更改预订的要求c.表达你的谢意对话26假设你是一个导游，你打电话到summer酒店为你的旅行团更改预订，但是没有空房间了，你的对话将包括以下几点：a.告诉接待员你是谁b.告诉接待员你再想要一间双人间给两个新客人住c.告诉接待员，如果有房间尽快通知你对话27假设你是一个导游，司机正在吧长途汽车停在autumn酒店的停车场，你和你的旅行团还在车上，你的对话将包括以下几点：a.请旅客待在旅行车里直到你们从酒店前台回来b.向旅客要护照c.让司机关车门对话28假设你是一个导游，你到autumn酒店前台为你的旅行团办理入住手续，你的对话将包括以下几点：a.告诉前台你是谁b.为你的旅行团办理登记手续c.请行李员帮忙提行李对话29假设你是一个导游，你已经办理了旅行团的登记手续，现在你刚刚回到旅行团，你的对话将包括以下几点：a.把房卡分给游客，让他们有序下车，提醒他们不要落东西在车上b.帮助旅客把他们行李搬出车厢c.清点人数，告诉他们电梯在前台的左边d.告诉游客晚饭将于半小时后在二楼的中餐厅开始对话30作为当地导游为你的旅游团讲解洗衣服务，你的对话将包括以下几点：a．告诉游客酒店有洗衣服服务b．告诉旅客如何获得这项服务c．告诉游客他们需要自己付洗衣费对话31以领队的身份，在晚餐结束的时候向旅游团讲解明天的行程。
你的对话将包括以下几点：a．告诉旅客明天的行程b．告诉旅客往返时间c．告诉游客叫醒时间是早上6点d．请旅客今天晚上早点睡觉，明天应该准时对话32作为导游给北京饭店的客房部打电话，明天是一位游客的生日。
你的对话将包括以下几点：a．告诉客房部你是谁b．你想为808房间的李小姐提供夜床服务，因为明天是她生日c．旅游团外出时候，一个小蛋糕和一些玫瑰花酱被送到饭店，你想把蛋糕放在808房间的桌子上，把花放在花瓶里对话33午餐结束时候，两名游客问导游什么时候去哪里购物，作为导游用以下几点进行对话：a．告诉游客今天下午自行安排b．告诉游客你的旅游团是无购物的c．介绍酒店内外的纪念品商店对话34一个领队要前台结账，作为领队和接待人员对话，你的对话将包括以下几点：a .表明身份b.退房（旅游团将于早上十点左右离开）c.用信用卡支付对话35一个当地导游在前厅为你们旅行团的十间双人房办理退房手续，但是出纳搞错了。
你作为导游去和前台沟通。
你的对话将包括以下几点：a.表明身份b.退房（旅游团将于早上十点左右离开）c.旅行团一共在酒店住了4天，但是出纳算错了天数对话36假设你是一个导游，你和你的旅行团在回酒店的旅行车上，这是你们行程的最后一天。
你的对话将包括以下几点：a.告诉旅客的这是参观的最后一天b.提醒旅客收拾行李，今晚早点睡觉c.告诉旅客旅游车出发的时间对话37假设你是一个导游，一些游客想在晚上去观看西湖印象的表演。
你的对话将包括以下几点：a.告诉游客他们自己支付观看费用b.建议他们坐出租车出行，从酒店到西湖开车大约半小时。
c.表演结束以后，他们可以用滴滴打车回酒店。
对话38假设你是一个导游，你在前台为你的旅行团结账。
你问你的旅行团是否可以在他们的房间待到下午3点。
你的对话将包括以下几点：a.表明自己身份b.为你的旅行团退房c.你们的旅行团的航班是下午5:30起飞对话39假设你是一个导游，早上七点在前台为你的旅行社办理退房手续，询问酒店是否可以帮忙照看旅行团的20件行李，你将在下午四点左右回来领取。
你的对话将包括以下几点：a .表明自己身份b为旅行团退房d.存放20件行李e.下午四点回到酒店对话40一些出境旅客要求在旅游团完成预定行程并准备离开中国时留在中国以延长他们的行程，作为导游，用以下几点对话：a .确保游客的签证在预定行程结束后还有效b. 帮助他们安排航班和旅店c.游客应该自行支付费用对话41一个游客丢了护照，旅行团打算乘坐飞机出行。
作为导游设置一个对话，你的对话将包括以下几点：a.认真听他的要求b.解决方案对话42一位游客抱怨说，这家酒店光一件大衣就收了20美元，但是洗衣单上一件大衣只要10美元。
你的对话将包括以下几点：a .安慰游客并询问原因b.问游客洗衣要多长时间c.向游客解释特快洗衣服务的收费对话43556房间的游客生病了住在房间。
他非常生气的跟你说因为打扫房间的声音太大了导致他无法入睡。
他坚持说他已经按了“请勿打扰”的按键。
作为导游设置一个对话，你的对话将包括以下几点：a .询问愤怒的原因b.告诉他确认“请勿打扰”的按键是否正常c.提供解决方案对话44203房间的一位旅客抱怨说她在房间丢了手机，作为当地导游与她对话，包括以下几点：a.确认细节b.确认手机的品牌和型号c.向经理求助d.告诉旅客结果对话45作为一名当地导游，在你去北京路上，你要给你刚接来的旅游团做路上旅游介绍。
你的对话将包括以下几点：a.更加注意工作程序b.北京概况介绍c.回答旅客提出的任何问题对话46作为一名当地导游，你和你刚接到的旅游团一起在去往桂林的路上。
一位名叫彼得的旅客问了你一些关于芦笛岩的详细信息当你在路上给游客做讲解时。
你的对话将包括以下几点：a.桂林的概况介绍b.关于芦笛岩的详细信息对话47在安排好行程后，作为当地导游和领队史密斯先生核对行程。