高级商务英语
高级商务英语PPT课件
由中国证监会实施专业化的监督管理。
ቤተ መጻሕፍቲ ባይዱ
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Key Vocabulary
The banking sector （银行业）in the United Kingdom is made up of a variety of institutions supervised by the country‘s central bank（中央 银行）. The Bank of England. This bank looks after the government’s finance and monetary policy （货币政策）and acts as banker（贷款人） to other banks. However, for the general public and many businesses（企业）, banking services are provided by commercial banks（商业银行）, or clearing banks, which have branches throughout the country.
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same-day credit 当日的信用
3 Complete the headings in the text with these words.
a Security 安全 b Cost-effectiveness c Financial Control 财务控制、管理 d Flexibility 灵活性 e Convenience 便利；方便 f Priority Payments 优先支付
chequebook (US checkbook) 支票簿
cash machine or cashpoint (US ATM)自动柜员机、 自动取款机
新编剑桥商务英语(高级)词汇总结
Module 11、quotation 引用2、self-employed 个体经商的3、resign 辞职4、apply for 申请5、lay off (生意萧条时)临时解雇，下岗6、dismiss（由于雇员本人的不好）解雇7、overtime 超时的，加班8、laser equipment激光设备9、live for the moment 活在当下10、spontaneous心血来潮，自发11、think and plan for the future为未来做打算12、take off 休假13、Entitlement Generation 养尊处优的一代14、entitle to有权利做…15、little appetite for hard work不想努力工作16、twenty-somethings二十多岁的人17、instant gratification瞬间满足18、codding parents and colleges溺爱的父母和大学19、we were spoiled by your generation我们被你们这一代宠坏了20、break our backs for you努力工作21、bury themselves in a cubicle 埋头苦干22、delegate jobs分配工作23、recruitment 招聘24、older employees员工老龄化25、senior management高级管理26、CV=resume简历27、education background教育背景28、object/key section工作目标29、certificate/license证书30、bank office后勤部门；股票或证券交易清算室31、marital status婚姻状况32、constellation星座33、Geneva日内瓦34、pilot project尝试性计划35、tackle 抓住，处理36、canton 州，行政区37、integration集成综合，取消种族隔离38、commune谈心，亲密交谈39、sign up to participate in报名参加40、call up 传唤41、under the terms of=according to根据42、quantify使…确切、数字化43、National Assembly国会44、mandatory强制的45、initiative主动性，倡议46、preconceived idea先入为主的观念47、rule out the possibility of..的可能性48、firefighter消防员49、fundraiser募捐者50、trainee investment advisor投资建设者51、（put….）on the spot在现场；故意使某人处于难堪境地52、reward报答，酬劳53、recruit招聘，新员工54、permanent post固定工作55、reluctant不愿的56、voluntary自愿的57、codding溺爱的58、paediatrics儿科学59、veteran 富有经验的人60、flipside反面，相反情况61、teleworking电子化办公62、life expectancy预期寿命63、personal summary个人情况介绍64、dynamic有活力的65、knowdegeable有知识的66、interpersonal skill人际交往技能67、software solution软件解决方案68、entrepreneur企业家69、expertise专长70、self-motivated自我激励的71、pre-course预备课程72、reference证明(人)73、covering letter附信74、ongoing持续存在的75、on one’s own initiative主动地76、job-hunt frequently不断地跳槽77、paid holiday带薪休假78、tanker邮轮79、leak泄露80、tug拖船81、publicity公众的注意82、media attention媒体关注assert oneself坚持自己的权利（意见）83、ground使搁浅，使触海底84、routine日常的，例行的85、relocate使安置于新地点86、entail需要87、feature特写88、improvise临时做/提供89、denim粗斜棉布90、stone-washed 磨砂的91、plant成套设备92、allegation断言93、toxic有毒的94、plastic coating 塑料覆盖层95、migrant worker民工96、e-waste电子垃圾97、employee loyalty 员工忠诚98、employee commitment员工敬业精神99、derive from从..中得到100、incentive鼓励101、commendation赞扬102、instrinsic内在的，本质的103、advancement提升，晋升Module 21、sales turnover/revenue营业额2、share capital股本3、market share市场份额4、number of outlets门店5、entry 网页，登录6、subsidiary子公司7、headquarter 总部8、division分部9、sale offices销售点10、be based in总部位于11、acquire/acquisition=take over收购12、merge/merge兼并13、go bankrupt破产14、after-sales services售后服务15、divest=sell off廉价出售16、close=shut down关闭17、logistic company物流公司18、organic growth内生增长19、non-organic growth非内生增长20、heap积累21、at the top of the heap=leader领导者22、blockbuster大公司23、completely=with no doubt=squarel正好24、aim at针对25、dominated主导的26、core database核心数据库27、application应用28、dig at挖苦，嘲笑29、at the heart核心30、industry行业31、innovation创新32、small-scale acquisition小型收购33、midmarket中阶市场34、since then自那以后35、kickoff（竞选等）活动开始、启动36、CA=California 37、bitter心酸的38、takeover bid竞价收购39、trying circumstance困难的境地/形势40、momentum势头lose momentum失去势头41、with class出众，优异a girl with class有出众风度的姑娘42、our heads hold high=be proud骄傲，自豪43、commentator评论家44、the way employees are rewarded奖赏方式45、tempo节奏46、throw sb.in at the deep end是某人在毫无准备的情况下做困难的事47、sum up总结48、accountable for=be responsible for对…负责49、in fairness公正地说50、paternalistic大家长式的51、wield the axe挥舞斧头，裁员52、get flak受到抨击53、territory领土53、stock brokers证券公司54、categorise分组，分类55、organisational culture企业文化56、sector行业57、crucial role关键作用58、developer开发商59、macho硬汉，男子汉气概60、devolve委派，下放61、hierarchies等级62、plodding拖拉63、bureaucracy官僚资本主义64、empower授权，许可65、job secruity工作稳定性66、measurable可测量的，重大的67、clear lines of reporting and areas of responsibility明确划分权限和职责范围68、non-financial rewards非金钱奖励69、informal relationship轻松关系70、present facts陈述事实71、speculation猜测72、post=announce宣布73、be in line with与..一致74、high street商业街75、quieter生意清闲的、清淡的76、flat生意不景气的77、retail outlets经销机构78、internet presence网络出口79、core competency核心竞争力80、market prospect市场前景81、market price市场价格82、cashflow资金流动83、profit margin利润率84、premise场所85、go out of business歇业86、go public挂牌上市87、divest使卸下88、blockbuster了不起的人89、headline头版重要新闻90、suite软件套件91、platform平台92、motto座右铭93、resigned屈从的，顺从的94、saga一长串事件95、conclusion结局96、insurance premiums保险费97、consensus一致意见98、charisma领袖气质99、one-top一站式的，提供一揽子商品（服务）的100、discreet言行谨慎的101、accessories装饰品102、profile简介103、poll 民意测验104、interpersonal skill交际能力105、time management skill时间管理能力106、problem-solving skill解决问题的能力107、customer service training 顾客服务培训108、knowledge industry知识产业109、textile industry纺织行业110、information industry信息行业111、raw material extraction industry原材料开采行业Module 31、make/receive a phone call2、issue/put out a press release3、launch/run anadvertisement 4、give/make a presentation 5、hold/attend a meeting/seminar6、produce/publish a report7、send out/circulate a memo to all concerned 9、post/put information on the internet 10、make economies节省11、elaborate复杂的，详尽的12、means of communication沟通方式13、make of理解，看待14、investment portfolio证券投资组合15、get a good point说得有道理16、utility公用事业17、crosssell交叉销售18、more….than….与其说…不如说…. 19、call center呼叫中心20、bill enquiry账单查询21、counter-productive产生相反效果的22、depersonalise没有人情味23、commoditise使商品化24、rationlise使合理化25、transaction交易26、bank deposits银行储蓄27、cash withdrawals现金支取28、issuing of statements结单通知29、cash machine取款机30、driver动力31、high street shopping实体店购物32、start out/off开始谋业33、embrace拥抱；欣然接受34、train times火车时刻表35、Alaska阿拉斯加36、SMS=short messaging service短信37、MSN=Microsoft Service Net微软公司38、Blackberry黑莓手机39、managing director总经理40、make a request请求41、give sb.a reminder提醒某人42、make a proposal建议；订婚43、make an announcement通知44、make a demand要求45、customer charter顾客约章46、confidential机密的47、national and local calls长途与本地电话48、refund the difference退还差价49、impartial公正的50、satisfaction survey顾客满意度调查51、straightway立即，马上52、come straight back马上回来53、activate激活54、parcel delivery company包裹邮递公司55、a fish tank鱼缸56、mail order company邮购公司57、air pump气泵58、the service department服务部59、electricity company供电公司60、unsolicited未经要求的，主动提供的61、laptop computer笔记本电脑62、aquarium水族馆63、fitness club健身俱乐部64、iron熨斗65、nevertheless=still 66、consequently=so 67、owing to=because of 68、moreover=what’s more 69、following=after 70、since=because 71、besides=anyway 72、receptionist 接待人员73、doormen门卫74、existing staff现有的员工75、customer behavior 消费行为76、telephone operator接线员77、handset手机78、accredit相信，认可Module 41、aptitude能力2、altitude高度3、detour绕弯路4、dead-end street死胡同5、price competition价格战6、selling point卖点7、competitive advantage竞争优势8、emotional/perceived benefits情感利益9、added value附加值10、prospective customer潜在的顾客11、buying signal成交信号12、car dealer汽车行13、close the sale成交14、reserve the order预定15、deposit定金16、build/establish trust建立信任17、spaceship飞船18、VW大众19、suit one’s image 符合身份20、hard sell强硬销售21、deodorants除臭剂22、advertiser广告商23、march行进，行军24、ubiquity普遍存在25、digital revolution数字革命26、upsurge高潮27、in favor of支持；宁愿选择28、television viewing电视收视率29、personal video recorder technology（PVR）录像机30、medium媒体31、material影响深远的32、the sharp end激进分子33、Unilever联合利华34、Internet budget网络预算35、direct response advertising直效广告36、the consumer goods giant消费品巨头37、sponsorship赞助38、long-running持续时间长的39、make its presence felt使周围的人感觉你的重要性40、rewind倒退41、fast forwarding快进42、on demand有求必应43、search-based advertising 基于搜索的广告44、receptive乐于接受的45、huge premium巨额保费46、tune in to调整，调台47、Dancing on Ice花样滑冰48、engage针对49、catch-all包罗万象的50、holistic整体的，全面的51、tap into开发52、social networking sites交友网站53、feel compelled to do sth.情不自禁干某事54、come of age到达法定年龄、成年；到达成熟时期55、in the short term从短期来说56、creat a buzz 造势57、clip夹子，回形针58、present figures描述业绩59、roller coaster过山车60、fluctuate=go up and down=vary上下起伏61、pick up=recove=bounce 恢复62、hit=reach 63、high point=peak 64、due to=because of=owing to=down to 65、over=during=in 66、overdrive加速，赶工67、stabilish=level off 68、clear out our stock清仓69、up to=as much as 70、result in=lead to 71、pharmaceutical制药的72、forecast预计73、best-selling最畅销的74、eye contact眼神交流75、curve 曲线76、what general trend大概趋势77、per capita人均的78、connect with=relative to与…相关79、decision maker决策者80、option选用件81、reliability可靠性82、prospect可能成为主顾的人83、constraint限制，约束84、anecdote轶事，趣闻86、pushy粗鲁的，莽撞的87、payment terms支付方式88、niche专门市场89、point-of-sale销售网点90、viral marketing病毒式营销91、vehicle advertising车辆广告92、banner ads横幅广告93、broadband宽带94、media company传媒公司95、commission佣金96、across the board全面地97、blues忧郁，沮丧98、given考虑到99、slow-release（药效）缓慢的释放100、disruption扰乱101、supply chain供应链102、in reserve被留出备用103、margin利润104、palm oil棕榈油105、supply and demand供应与需求106、ingredient配料Module 51、flow chart流程图2、invoice发票；开发票3、owe money欠钱4、take out获得5、bet money on a horse赌马6、withdraw money取钱7、bank manager 银行经理8、interest rate利息9、term条款10、security担保11、save rate 存款率12、consumer confidence index消费者信心指数13、credit信贷；信用证；学分14、oversee监督15、legacy遗产，遗留物16、remortgage再次抵押17、thrillion万亿18、down-payment首次付款（首付）19、asset values(资产价值) will crash资产价值崩溃20、equity财产净值；股票；所有者权益21、negative equity负债资产22、by far最，无疑，很23、so far到达某一程度so far so good到目前为止，一切都好24、flyover立交桥25、gas-guzzling cars 滥吃狂饮26、equation方程式，影响因素27、leverage影响力28、location 地点29、seating capacity座位容量30、current cost of a ticket当前票价31、lease租约32、turnover营业额34、expenditure支出，income收入35、variable costs可变成本，fixed costs固定成本36、assets资产，liabilities负债37、gross 毛重，net净重38、current当前的，long-term长期的39、profit利润，loss 亏损40、dividends红利，retained profit留存利润41、creditor债权人，debtor 债务人42、profitable盈利的，unprofitable亏损的43、accounts payable应付账款，accounts receivable应收账款44、financial statement财务报表45、health 运营状况46、your first port of call（沿途要落脚/拜访的地方）你首先要看的是47、the accounts财务报表48、balance sheet资产负债表49、the income statement=the profit and loss accounts所得计算书50、cashflow statement现金流表51、snapshot简要说明；快照52、at a given moment=over a given period 在某一特定时期53、owe to欠54、set sth. against sth.把…与…联系起来55、current asset流动资产56、the notes to the accounts账目记录57、run the business经营58、gross profit毛利润，net profit净利润59、proverbial众所周知60、profit after tax税后利润61、calculator计算器62、the bottom line 底线63、do some sums算一算是否有钱去做….64、total revenue/turnover总收入65、operating income营业收入66、current liabilities流动负债67、starting line开办费用68、cash from operating经营产生的现金69、cash from investing 投资产生的现金70、cash from financing融资产生的现金71、net change in cash净现金流72、material costs材料成本73、administrative costs管理费用74、distribution costs运输成本75、overheads日常开支76、development costs 开发成本77、finance costs财务成本78、advertising expenditure广告花销79、free samples免费样品80、bank charges银行手续费81、vehicle insurance 车辆保险82、heating加热，供暖设备83、make reductions缩减84、car hire company汽车出租公司85、compromise妥协86、napkin纸巾87、consumer spending消费者支出88、avert挡开89、gallon加仑90、equation综合体91、multipex多剧场影剧院92、research and development expenditure研究与开发费用93、operating expenses营业费用94、manufacturing costs生产成本95、shopping mall大型购物中心96、hole漏洞97、blue-chip（股票）热门的98、hindsight事后的认识。
商务英语BEC高级词汇
商务英语BEC高级词汇Attorney 法律事务代理人, 律师e.g. We need to use attorneys and other specialists in the area to smooth the way and prevent mistakes. 我们需要使用法律事务代理人和业内专家帮助铺平道路,避免出错.Let's do better than our best!独乐乐,不如与人乐乐~~~~~~Attrition 人员自然损耗,人员自然削减 (如自然退休, 死亡等，而不是人为的辞退,裁员)e.g. By a quite practice of attrition we were able to reduce ourstaff size and cut our annual expenses while not firing anyone andrisking a decrease in employee morale. 通过正常的人员自然损耗,我们得以减少员工人数并削减年度费用, 同时也避免了因采取解聘行为而导致员工士气降低的风险.Audio conference 电话会议Attribute 品质, 特性e.g. They have the appropriate attributes for effective team leadership. 他们具备有效领导团队的应有品质。
Audio typing 听录音打字e.g. Because my boss is away from the office a lot he often dictateson to a cassette tape, so I have to learn audio typing. 因为我老板难得在办公室，常常把话留在口述记录机里，因此我得学会听录音打字。
Audit 审计e.g. The audit is known, colloquially, as “checking the book.” 审计，就是人们平时口头上说的查帐。
2023年高级商务英语考试(BEC)写作范文精选5篇整理
2023年高级商务英语考试(BEC)写作范文精选5篇整理为了让大家能够提高bec高级的写作分数，我在这里带来了2023年高级（商务英语）考试(BEC)写作（范文）精选5篇。
2023年高级商务英语考试(BEC)写作范文(一)Report writing Ex 4: Sample answer: (235words)Reassessment of job satisfaction: Sue Pearson(PR Dept.)IntroductionThis report sets out to use Workset colours to assess the accuracy of my job description as PR officer and to suggest a number of changes.FindingsIt is clear that there is a difference between the way the company views the job and the reality as I perceive it. Firstly, a number of areas which demand a significant proportion of my time are not mentioned in the official job brief. The segment on the pie chart which provides most cause for concern is the pink sector; this relates to my attendance at a number of meetings which I can contribute little. Another significant area is the grey segment; this refers to the unscheduled time I spend sorting out computer problems. I feel these activities are hampering my core work. As can be seen from the pie charts, the time I spend actively working to meet the goals agreed with my line manager is less than envisaged.ConclusionsThe above discrepancies clearly indicate that my current job brief is inaccurate.RecommendationsI would recommend that my official job brief should be updated using the Workset colours. It would also be valuable to consider the proportion of non-core colours in the pie chart and to investigate whether work in these areas could be carried out by someone else more suited to these tasks.2023年高级商务英语考试(BEC)写作范文(二)Flexible working Ex 5:Sample answer: (250words)Resource Planning Manager: Assessment of Suitability forHome-based WorkingIntroductionThe purpose of this report is to assess the suitability of my position as Resource Planning Manager for home-based working.FindingsMy working pattern and that of my colleagues varies from week toweek. During certain periods a large proportion of my time is spent doing fieldwork. This is followed by office-based collating and recording the data collected. Once the results have been recorded, I proof-read the colour copies of all reports and maps.As regards communication with colleagues, department meetings are held once a fortnight. At other times, the individual members of the team communicate either face-to-face or by phone, depending on their location. Apart from official meetings, the same results can be achieved whether I am in the office or working elsewhere.ConclusionIt is clearly that I could be able to undertake the duties while working from home for a large proportion of my time. Clearly, some days would be spent in the office for face-to-face communication with colleagues. It would also be necessary to use the technical facilities at times. However, in order to be able to work effectively from home, I would need to be provided with a networked computer and printer.RecommendationsI would suggest that I should be given the necessary equipment to work partially from home for a trial period. After this time, further consultation should take place in order to reassess the situation.2023年高级商务英语考试(BEC)写作范文(三)Business practices in China Ex 3: Sample answer: (244words)Dear Chen，I was very pleased to receive your letter. As requested, I enclose some advice about visiting Milan.There are lots of good hotels near the Fiera and I recommend the Hotel Wagner; it is about a ten-minute walk from the trade fair and also has the metro and train connections. The public transport system here is quite reliable and I do not think you need to hire a car; the traffic in Milan can be a bit chaotic.Finding somewhere to eat in the evening should be easy. There are plenty of restaurants and pizzerias near the hotel. My favourite is Nove Cento, which serves excellent seafood pasta.It is difficult to know what to recommend for sightseeing as the city has so much to offer. If you are interested in art, then the world famous ‘Last Supper by Leonardo da Vinci is a short train ride from the hotel or you could visit the Brera art gallery. There is also the Duomo, Milans huge gothic cathedral. If you are interested in football, there should be midweek match featuring either AC or Inter Milan. Alternatively, you could visit the fashion area around via Montenapoleone.Thank you for inviting me for a meal one evening during you stay. I would be very happy to accept.I look forward to hearing from you nearer the time. We can then make the arrangements for where and when we are going to meet.Best regardsMaurizio2023年高级商务英语考试(BEC)写作范文(四)Suggested answer: (127words)The last years of twentieth century saw the Internet being used by more and more companies as a business tool. In 1997 e-commerce was very limited earning a revenue of less than $25 billion. However, since then, there has been a steady growth worldwide. This trend looks set to continue into the next century with revenue from e-commerce rising to reach almost $200 billion by 2023.Like e-commerce, e-business has shown steady growth with revenue tripling in the period 1997 to 2000, rising from about $50 billion to $150 billion. However, during there is predicted to be a far more dramatic increase in e-business revenue over the next three years. It is thought that by 2023 revenue from e-business will have reached over $800 billion worldwide.2023年高级商务英语考试(BEC)写作范文(五)A motivation surveyEx 3: Sample answer: (116words)FindingsA number of employees clearly suffer from a lack of motivation as a result of dissatisfaction in one or more areas of their work. The key findings are outlined below:Staff feel undervalued by the company, both on a financial and a personal level. It is generally felt that the companyˇs competitors offer higher levels of remuneration. The perception that the managers are unappreciative of staff efforts is particularly noticeable in the Sales Department.Certain employees feel under-challenged. The company is clearly not exploiting its human resources.There appears to be a breakdown of communication in the Production Department. The confusion and resultant ill-feeling towards managers has the potential to disrupt the production cycles.RecommendationsWe strongly recommend the following measures:An evaluation of job profiles throughout the company to assess whether skills could be utilised more efficientlyA review of the current salary structure involving the comparison with similar organisationsIt is also essential to investigate and take action regarding the communication in the Production and Sales Department.2023年高级商务英语考试(BEC)写作范文精选5篇文档内容到此结束，欢迎大家下载、修改、丰富并分享给更多有需要的人。
2024年高级商务英语BEC《完形填空》练习题
10. A. did B. will C. have D. do
11. A. excited B. interested C. pleased D. surprised
12. A. already B. just C. never D. always
答案简析
1．A。根据下文鲍尔夫人常带儿子去看病可见她非常爱儿子，故选择loved。
2．C。鲍尔夫人担心儿子会有病，常带他医院，说明Nick没有强壮的体魄，故选择Strong。
3．A。上文讲到鲍尔夫人爱儿子，那么儿子的健康状况应让做妈妈的担心才对，而不是惊奇或快乐，故选择afraid。
4．D。两分句从意思上看，应为因果关系，因此应用so引导这个结果状语从句。
26. A in B under C at D on
27. A who B which C whose D its
28. A rocked B ruined C damaged D destroyed
29. A or B also C and D nor
30. A accused B charged C criticized D blamed
Mrs. Ball was very __11__. But I'm sure you have __12__ told me that, Mick! She said worriedly. Oh, really? Said the doctor __13__. And what trouble have you with your nose and ears, my boy? Well, answered Mick, I always have trouble with them when I'm __14__ my sweater off, because the __15__ is very tight.
高级商务英语(BEC)考试历年真题
高级商务英语(BEC)考试历年真题BEC商务英语高级考试历年真题(1)The Negotiating TableYou can negotiate virtually anything. Projects, resources, expectations and deadlines are all outcomes of negotiation. Some people negotiate deals for a living. Dr Herb Cohen is one of these professional talkers, called in by companies to negotiate on their??behalf . He approaches the art of negotiation as a game because, as he is usually negotiating for somebody else, he says this helps him drain the emotional content from his conversation. He is working in a competitive field and needs to avoid being too adversarial. Whether he succeeds or not, it is important to him to make a good impression so that people will recommend him.The starting point for any deal, he believes, is to identify exactly what you want from each other. More often than not, one party will be trying to persuade the other round to their point of view. Negotiation requires two people at the end saying ‘yes”. This can be a problem because one of them usually begins by sayin g “no”. However, although this can make talks more difficult, this is often just a starting point in the negotiation game. Top management may well reject the idea initially because it is the safer option but they would not be there if they were not interested.It is a misconception that skilled negotiators are smooth operators in smart suits. Dr Cohen says that one of his strategies is to dress down so that the other side can relate to you. Pitch your look to suit your customer. You do not need to make them feel better than you but, For example, dressing in a style that is not overtly expensive or successful will make you more approachable. People will generally feel more comfortable with somebody who appears to be like them rather than superior to them. They may not like you but they will feel they can trust you.Dr Cohen suggests that the best way to sell your proposal is by getting into the world of the other side. Ask questions rather than give answers and take an interest in what the other person is saying, even if you think what they are saying is silly. You do not need to become their best friends but being too clever will alienate them. A lot of deals are made on impressions. Do not rush what you are saying---put a few hesitations in , do not try to blind them with your verbal dexterity. Also, you should repeat back to them what they have said to show you take them seriously.Inevitably some deals will not succeed. Generally the longer the negotiations go on, the better chance they have because people do not want to think their investment and energies have gone to waste. However , joint venture can mean joint risk and sometimes , if this becomes too great , neither partymay be prepared to see the deal through . More common is a corporate culture clash between companies, which can put paid to any deal. Even having agreed a deal, things may not be tied up quickly because when the lawyers get involved, everything gets slowed down as they argue about small details.De Cohen thinks that children are the masters of negotiation. Their goals are totally selfish. They understand the decision-making process within families perfectly. If Mum refuses their request , they will troop along to Dad and pressure him. If al else fails, they will try the grandparents, using some emotional blackmail. They can also be very single-minded and have an inexhaustible supply of energy for the cause they are pursuing. So there are lesson to be learned from watching and listening to children.15 Dr Cohen treats negotiation as a game in order toA put people at easeB remain detachedC be competitiveD impress rivals16 Many people say “no” to a suggestion in the beginning toA convince the other party of their point of viewB show they are not really interestedC indicate they wish to take the easy optionD protect their company’s situation17 Dr Cohen says that when you are trying to negotiate you shouldA adapt your style to the people you are talking toB make the other side feel superior to youC dress in a way to make you feel comfortable.D try to make the other side like you18 According to Dr Cohen, understanding the other person will help you toA gain their friendshipB speed up the negotiationsC plan your next move.Dconvince them of your point of view19 Deals sometimes fail becauseA negotiations have gone on too longB the companies operate in different waysC one party risks more than the other.D the lawyers work too slowly20 Dr Cohen mentions children’s negot iation techniques to show that you shouldA be prepared to try every routeB try not to make people feel guiltyC be careful not to exhaust yourselfD control the decision-making process.关于negotiating techniques的文章。
高级商务英语课后习题及答案
一.判断1.We operated at break-even point for most of 1 999.→2.Prices really began to take off early this year.↑3.The over-supply of shares depressed the markets. ↓4.Performance of the shares exceeded all expectations. ↑5.The markets showed investors' lack of confidence.↓6 None of the analysts predicted the collapse.↓7 Merger rumours caused share prices to shoot up. ↑8 Prices fluctuated but remained fairly steady overall.→9. He's been overtaxing himself a bit lately.↓10.Our new line manager's realty created a team spirit. ↑11.Some members of staff are struggling to cope with some of the new technology.↓12.We have noticed that old courtesies have tended to disappear since we've been using e-mail.↓13.My new workstation makes it a bit more convenient for doing any confidential work.↑14.Flexible working means there's less of a conflict between my work and home life.↑二.选词填空1.The telecoms sector was rocked when Vodafone launched a hostile takeover bid for Mannesmann.2 After merging with an Italian company, we had to re-assess our language training needs.3 The chairman told shareholders that accepting the offer would lead tolong-term growth in sales.4 The merger will help us to secure a competitive advantage over our biggest rivals.5 There is no doubt that the merger will deliver substantial cost benefits6 To fight a hostile bid, the company announced plans to streamline the workforce by cutting 2000 jobs.7 The move led to a major restructuring programme,especially in duplicated areas such as administration.8 After a period of major expansion through acquisition, we began to lose focus of our core activities.P39-40I Organizers can promote an exhibition by placing an advertisement in a newspaper or magazine.2 Exhibition organizers often respond to esquires with a standard letter of reply3 Companies interested in exhibiting have to complete an application_ form and send samples.4 The design of the stand and publicity material needs to fit in with our corporate image.5 Earls Court hosts many top international events throughout the year.6 One of the main benefits_ for exhibitors is the chance to meet customers face to face.7 Exhibition organizers often reserve a number of stands for first time exhibitors.8 Buyers come from independent retailers as well as large department stores.9 At an exhibition, visitors can see the actual goods rather than just photos in brochures.1. Organisers can promote an exhibition by placing an advertisement in a newspaper or magazine.2 Exhibition organisers often respond to enquiries with a standard letter of reply3 Companies interested in exhibiting have to complete an application _ form and send samples.4 The design _ of the stand and publicity material needs to fit in with our corporate image.5 Earls Court hosts many top international events throughout the year.6 One of the main benefits for exhibitors is the chance to meet customers face to face.7 Exhibition organisers often reserve a number of stands for first time exhibitors.8 Buyers come from independent retailers as well as large department stores.9 At an exhibition, visitors can see the actual goods rather than just photos in brochures1. Many UK financial service companies are particularly keen to _invest in China.2 Ensure that you warn your hosts in advance if you intend to use audio-visual equipment.3 This year direct UK exports to amount to China are estimated to well over £ I bn.4 Having entered China, many UK companies are now looking to _buil to their success.5 When entering the Chinese market, a company has to allow for _ regional differences.6 Another tip for companies is to participate in as many local trade fairs and exhibitions as possible.7 Mailshots are not advisable as the Chinese rarely respond to them.8 Visitors should _enquire about the host's children as the family counts above all else in China.P52e-business is using internet __ technology to transform basic business processes.Most large companies now have a website _ where customers can access product information.The Internet is very flexible and allows companies to update their news bulletins _ very quickly.Many people worry about using credit cards to make financial transactions over the Internet.More and more people are getting connected to the Internet and then buying goods onlineMany large companies have a secure company-wide computer network called an intranetThe challenge is to integrate _ Internet technologies into the company's business processes.In order to access the World Wide Web, you need to use a web browser Companies have to remember that e-business is about customers and not technology.5aP85I We pay competitive salaries because we don't want our people to feel_unappreciated and undervalued.2 Some managers are _incapable of understanding that an employee's goals might not be the company's.3 You can motivate workers by ensuring that they always have interesting and varied work.4 I find it a lot easier when I'm working towards specific objectives and goals.5 Progress meetings tend to be spontaneous and held at pretty _irregular intervals.6 Any motivational technique will be ineffective if the employees are determined not to enjoy their work.7 All the way through the negotiations both sides remained _inflexible _ on the issue of longer hours.8 Management dismissed the union's behaviour as irresponsible and unreasonable.三.介词填空I The company is separated into several different business units.2 People come together fora specific purpose and then go on to join new teams,3 Some managers worry that staff can only work if they're under direct supervision.4 I spend most of my day working on the company network.5 Some people find it hard to cope with working from home.6 Management should encourage staff to use information on behalf of the organization.P511.There's a connection betweenlifestyle and performance in the workplace.2 The use of e-mail has a definite impact on things like formality in the office environment.3 We're very dependent on_ the intranet, so if it goes down our operations are badly affected,4 Some jobs, such as marketing, are more suited to flexible working than others.5 I bumped into_ Sarah at the cafe this morning.6 The company I'm working for now has even got a gym and a cafe on site.5aP87I I prefer working on big projects because I like to have something to get my teeth into2 A lot of the problem stems from a personality clash between Helen and her iMe manager.3 Attitudes _to motivational techniques vary substantially within the workforce.4 In terms of pay and conditions, I don't think we are falling _behind our competitors.5 There's a lack _of promotion opportunities.6 Not working overtime is often seen _as a failure to show commitment to the company.5bP861.Headhunting is on the increase as advertising becomes less and lesscost-effective.2 Headhunters are able to target people who are not actually _on the job market.3 A headhunter will always make a careful note of names _for future reference.4 Recruitment in the UK is divided into agency recruitment, advertising or executive search.5 Headhunters can offer companies access to commercially sensitive information.6 Executive search firms monitor Internet forums, noting any interesting names they come across_7 The headhunter assists _in the offer process.8 You don't need to be fed up _with_ your job to be susceptible to an approach from a headhunter,9 A brilliant contribution to___ an Internet forum could possibly attract the attention of a headhunter.四.阅读1bP14Research has shown that in today's dynamic working environment the traditional job description is no longer doing its job. Today's jobs are not (I) static_ - they are constantly changing. This leads to (2) ambiguity_ , with employees uncertain of their precise work roles. This can be illustrated by the following quotation from a job description: 'Meet or exceed customer (3) expectations The initial reaction may be that this (4) statement_ is perfectly clear but on closer examination it poses a number of questions. For example, is it (5) authoring employees to do whatever they feel is necessary to (6) achieve_ this end without restrictions? Or is it saying (7) _ follow our procedures and this will be the outcome? Who knows? Perhaps the manager, but the description certainly does not (8) clarify_ things sufficiently from the employee's point of view.1.Many firms now offer home-based working opportunities√2.to their staff as those demands for more flexible3.arrangements grow. Companies such like the BBC, for4.example, are running pilot schemes where managers, √5.journalists, producers and accountants all have work from6.home. The manager of one project said, 'It is popular with √7.all staff. They are lot happier, use their time more8. productively and are less stressed. They are saving money √9.by not commuting and can spend themselves more time10.with their families.' He also mentioned the need for √11.home-based staff and to be able to cope with technology.12.'Good information technology support is the absolutelycrucial to the success of an一home-working scheme.3aP391 With a reference to your letter dated 13 November, in2 which you requested information about our forthcoming √3 exhibition 'Management in Action', please do find4 enclosed details about this and future events in the region. √5 'Management in Action' which is the showcase event for6 the region's major business training organizations. This √7 year's exhibition it includes thirty free taster workshops,8 covering these areas such as motivation, health and safety,9 team-building, presentation skills and e-commerce. If you√10 require any further information, and please do not11 hesitate to contact either myself or Elizabeth Wellington √12 on 01952 345642. We are look forward to hearing from you in the near future.5aP85I The findings are being based on interviews with ten senior2 managers and two directors which as well as a3 questionnaire sent to more than fifty employees at the √4 leisurewear manufacturer's main production facility in √5 Suffolk. It was found that such levels of staff motivation6 were extremely low throughout of the organization. In7 particular, staff expressed any dissatisfaction with their8 current salary levels and said they felt undervalued by the√9 company. It was also found that those inflexible working10 hours are a certain major grievance among staff at all √11 levels. Other reasons given for job dissatisfaction included √12 uncooperative colleagues, lack of the clear objectives and too much responsibility.P25The first time I ever bought (I) shares _was in I 988. It was during the(2)_flotation of British Telecom. I didn't really know anything about the stock market but a friend of mine is a (3) _broker and he told me BT would be a safe(4) investment _. Since then, he's also taught me all about how to read the(5)listings _ in the financial press. Of course, I pay him some (6) _commission but I think he gives me a lot more help than he would a normal client. He'll phone me, for example, if he hears a rumour about a (7) merger _ or a takeover. He also gives me good information about companies, such as who pays their shareholders the biggest (8) dividends _ and things like that. His advice doesn't guarantee success, of course, but it's certainly a great help.P52Many companies have recently been taking their first tentative steps in the world of electronic business. Initially. they expected the Internet to be (I) _no/litte more than an 'add on' to (2) their _ current business procedures. However, companies are now discovering (3)that/how electronic business will not just prove to be an efficient or cheaper sales channel (4) _but willfundamentally change the way they do business. Companies in sectors (5) _ such as retailing or financial services are already realising substantial savings by using the Internet to encourage (6)the _ growth of 'self-service' activities for customers and suppliers. Corporate intranets now allow staff to access training at (7) _any_ time and make travel arrangements and file expenses on-line, reducing the costs (8) _which/what . are common to such processes.Advanced Technologies plc, the automobile components manufacturer, yesterday agreed (I) _to_ consider an offer from the French-based Avignon Group of 68p a share. This latest bid, which (2)is _ an increase of13 p on their original offer, beats (3) _that of German rival Hellman AG, who last week offered 60p a share. The bid values Advanced at £ 19m, almost twice (4) its market capitalization when it was floated in 1996. It is not yet clear (5) whether_ Hellman will return with a counter-bid. Advanced Chairman Tom McGillis said the company would (6) _ not contact any other parties for two weeks (7)while _ it considered Avignon's newest offer An Avignon spokesman said that the merger would deliver immediate benefits to the company (8) _such as cost savings andlong-term sustainable shareholder value.Well. I've been here for a few months now and l<m really enjoying it. It's quite different from my last job. for one thing. the working (I) environment is definitely very different from the old company. The managers have (2) pushed flexible working up the agenda and (3) identified areas where it would make more (4) sense to work from home. After all, if we are all (5) Iogged onto the same network, then the (6) location of your workstation doesn't really matter, does it? It's just as easy to (7) contribute to a team using e-mail and the telephone. Working from home is a win-win situation because it increases efficiency and cuts the time it (8) takes traveling to the office.P98increased exposed to international business means that Japanese companies are not always as traditional as in the past. (2) However there are still a number of important cultural factors which need to be considered when doing business in Japan.•During negotiations, it is common for there to be long periods of silence (3) while your Japanese colleagues formulate their response.•The Japanese will still usually avoid saying 'no'. You may (4) therefore leave a meeting with the wrong impression.•Japanese meetings tend to be more formal than those in the USA, with people being addressed by their title and surname (5) as opposed to their first names.•Dress is a very important issue for the Japanese, with a smart suit and tie, the expected dress code in all business situations.•Business remains still very much a male domain and(6) although inroads have been made by Japanese women, it is still unusual to find them in high level positions. (7) Similarly works in senior position' tend to be older than their counterparts in the USA.。
高级商务英语ppt课件
Meeting Process
01
Understand the processes and standards of different types of business meetings to ensure smooth progress.
Conference presentation skills
Writing clear and consensus business English is essential Practicing writing emails, reports, and other business documents can improve clarity and consensus
Vocal Variety
Using different tones, pitches, and volumes can add clarity and emphasis to business English speech Practicing vocal diversity can help communicate more effectively
Context Understanding
Understanding the context of the conversation or speech is important in business English listening Practicing listening in different contexts can help improve contextual understanding
Advanced Business English PPT courseware
目录
CONTENTS
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改写句子1.“Thisisthefirstlinebusinessin97yearsofourhistorytoberunoutsidethe，”——Inthe97yearsofthecompany’shistory,. theassaultonitsservicesbusinessledbyatrioofIndianoutsourcingupstartsthr eatenedtodoseriousdamagetowhatMr.Palmisanoexpectedtobeoneofhismainsourcesofgro wth.——.‘stop200publiclytradedcompaniesfound thatthebestbusinessesinChinaarenot yetonaparwiththeworld’sforemostones.——thatitisstilldifficultevenfortheleadingcompaniesinChinatocompetewiththo seglobalgiants.“ferociousinterestinattractingnon-Americanstotheboard”,butasyetevenEu ropeansareararity,letalonedirectorsfromemergingmarkets.——buttheycanfindonlyafewqualifiedexecutivesfromtheEuropeancountries,notto mentionthosefromemergingmarkets.,’careerandApple,thecompanyhehadco-founded,werewidelyconsideredwashedu p,theirrelevancetothefutureoftechnologywrittenoffbothinSiliconValleyand onWallStreet.——Morethantenyearsago,‘scareerandApple,thecompanyhehadco-foundedwouldfai linthecompetition,thoughthestylusneededtowriteonitsscreenandthePC-likeinterfacegenerated littledemand.——howeveritwasnotwell-receivedbythemarketduetoitsneedofastylustowriteonit sscreenandthePC-likeinterface.,evenpromptinghimtoeschewformalmedicaltreatmentforaperiodduringhisbattl ewithpancreaticcancer.——andwithsuchspiritualbeliefheevenavoidedusingmedicaltreatmentforaperiodw hilestrugglingagainstpancreaticcancer.,butthegreatersenseofexpediencyreflectsApple’snewplaceintheworld.——butnowasaworldleaderinthisbusiness,Applehasbecomemorepragmatic. ,’ssoftwaretoolstocreateapps,barringrivalAdobe’stechnology–thoughthe reversalalsoseemedcalculatedtoappeasedeveloperswhomightotherwiseturnmor eattentiontocreatingappsforphonesrunningGoogle’ssoftware.——neverthelessthischangeofstrategyseemedtobedesignedintentionallytoplease softwaredevelopers,butasanobjectiveanddispassionateadvocateforreasonandprudence. ——animpersonalandimpartialsupporterforsoundsenseandgooddiscretion.,thereisagreaterprospectthatriskswillbemoreeasilyidentifiedandprovidedfor.——thecounselcanpersuadetheclient；riskscanbeeasilyascertainedandpreparedfor.,however,Iwouldsaythatmostcontingency-fee-basedlawyersaremorediscrimina tingthanispopularlybelievedandaremorelikelytotakeonaclientonlywhenthepr ospectsofvictoryaresignificant.——morebiasedthanisgenerallyperceivedtobeandaremorelikelytoworkforacliento nlywhenthereisafairlygoodchanceofvictory..——evenifapartyprobablyhasafeebleoruntruecase,itispossibleforittobeginaleg alaction..——isnotjustaboutwinningbasedonthefactspresentedinevidencebutaboutcreating heavyburdenofhighcostswhichcompelsafavorablesettlement.,untilacutoffpoint:sixdaysbeforeyourparticularcargoesintoproduction. ——YourBMWdealerwillbehappytodoafavorbymakingasmanychangesasyoulikeuntilth epointoftermination——TheabilitytosatisfycapriciouscustomertastesisjustoneindicatorofaremarkableadaptabilitythatBMWhasinstilledintoacompany,carryingasteadystreamofcarsfromthebodyshoptothepaintshop.——Itsmostimpressivecharacteristicisaconveyorbeltthatwindsitswayinsidetheb uilding；carryingacontinualsuccessionofcars’smainweaknessisthatlifeisgettingevernarrowerinthepremiumsegment,andit needsvolumegrowth.——itslifeisgettingharder,markedbyalimitedprospectforfuturedevelopmentinth emarketsegmentofprestigebrandsandluxuryproductsanditscallsforrapidgrowt hinsalesvolume.,Sirtris,likemostbioticstartups,mustwendthroughaminefieldthatwilltakema nyyearstotraverse.——Sirtrismustspendmanyyearstoovercomethedifficultiesofthisareathatmayobst ructitsprogress.…——onesuchconflicthappensintheHarvardlab,throughwhichsomepeoplestartedtode veloptheapplicationofresveratrol,andbegantoinitiatesomeactivities,justabouttheonlytimeanyonecanrecallthebossgivinghisblackberryabreather wasduringafewstartlingminuteslastNovember.——theonlytimethatemployeescanrememberwhenWestphaldidn’tusehismobilephone tosendmessagestotalk,Westphal’’s probablybetterdescribedasbandwidth-coming-out-of-the-ears syndrome.——it‘sprobablybettertodescribehimasapersonwhohasawidevarietyofinterestsa ndcandomanydifferentthingsatthesametime.,heputonawhitelabcoatandsafetyglassesbeforegoingoncamera—anerdyaffecta tionthatcausedmuchmirthatSirtris.——akindofdressingthatsciencegeeksloveandthatcausedmuchsensationamongSirtr is‘semployees.,acompany’–thatis,theyemulatetheirboss’behavior.（decide;imitate）——Infact,itiswhatthemanagementactuallydoesthatdecidesacompany’sculturebe causestaffwouldim itateandfollowtheirleaders’behavior.—andbeingrelentlessaboutachievingthem,Wilesencouragedemployeestodoever ythingpossibletocarryouttheirgoals.（persistent;accomplish）——.,theinstinctforsurvivaltakesoverandthecosttotheorganizationinmisexecuti on,chaos,andrebuildingishuge.（disorder）——Ifemployeesdonottrusttheirleaders,,there’llbehugecostinpooroperation,companydisorder,andinrestructuring.翻译1.Thisambitiousstrategywasaresponsetofiercecompetitionfromtheemergingmarkets.这一雄心勃勃的策略是对来自新兴市场的激烈竞争做出的回应。