酒店接待常用英语
酒店常用接待服务英语
酒店常用接待服务英语欢迎语：(1) (1) 欢迎光临我们酒店欢迎光临我们酒店欢迎光临我们酒店! !Welcome to our hotel!(2) (2) 欢迎您来这里进餐。
欢迎您来这里进餐。
Welcome to have meals here.(3) (3) 欢迎您再度光临，很高兴再见到您。
欢迎您再度光临，很高兴再见到您。
Welcome back. Nice to see you again.*禁语：喂禁语：喂!!您好哇您好哇! !Hello. Hi. Well.问候语：(1) (1) 您好您好您好!(!(!(初次见面初次见面初次见面) )How do you do?(2) (2) 您好吗您好吗您好吗!!布莱克先生。
布莱克先生。
((见到常客见到常客) )How are you today. Mr.Black?(3) (3) 早上好早上好早上好!!先生先生//夫人。
Good morning. Sir/Madam.(4) (4) 下午好下午好下午好! !Good afternoon.(5) (5) 晚上好晚上好晚上好! !Good evening.(6) (6) 多日不见，您好吗多日不见，您好吗多日不见，您好吗? ?Long time no see. How are you?(7) (7) 我很好，谢谢我很好，谢谢我很好，谢谢!!先生您好吗先生您好吗?(?(?(回答问候时回答问候时回答问候时) )Very well, Thank you, And yourself Sir?(8) (8) 早上好早上好早上好!!这里是——，能为您效劳吗这里是——，能为您效劳吗? ?Good morning. This is - - ,May I help you?(9) (9) 希望您在我们酒店住得愉快希望您在我们酒店住得愉快希望您在我们酒店住得愉快! !Hope your enjoy your stay in our Hotel.*禁语：禁语：(1) (1) 您吃过饭了吗您吃过饭了吗您吃过饭了吗? ?Have you had lunch (breakfast dinner)(2) (2) 您到哪里去啊您到哪里去啊您到哪里去啊? ?Where are you going?(3) (3) 什么事什么事什么事? ?Yes? What?祝贺语：祝贺语：(1) (1) 恭喜您恭喜您恭喜您! !Congratulations!(2) (2) 祝您生日快乐祝您生日快乐祝您生日快乐! !Wish you a Happy birthday!(3) (3) 祝您新年快乐祝您新年快乐祝您新年快乐! !Happy new year to you!(4) (4) 祝您周末愉快祝您周末愉快祝您周末愉快! !Wish you a good weekend!(5) (5) 祝您圣诞快乐祝您圣诞快乐祝您圣诞快乐! !Merry Christmas!征询语：征询语：(1) (1) 先生，我能为您效劳吗先生，我能为您效劳吗先生，我能为您效劳吗? ?May I help you, Sir?(2) (2) 先生，我能为您做些什么先生，我能为您做些什么先生，我能为您做些什么? ?What can I do for you, Sir.(3) (3) 请问先生您喜欢吗请问先生您喜欢吗请问先生您喜欢吗? ?Do you enjoy it , Sir?(4) (4) 布莱克先生，如果您不介意的话，我能——吗布莱克先生，如果您不介意的话，我能——吗布莱克先生，如果您不介意的话，我能——吗? ?Mr. Black, Would you mind if I …….(5) (5) 先生，请问您贵姓先生，请问您贵姓先生，请问您贵姓? ?Could I have your name, Sir?(Could you please tell the spelling of your name?)(6) (6) 您还有别的事要我办吗您还有别的事要我办吗您还有别的事要我办吗? ?Is there anything else I can do for you?(7) (7) 如有任何可以效劳之处，请随时告知。
酒店接待英语口语常用句
酒店接待英语口语常用句1、Have a good time!祝你们玩得愉快!2、Have a nice evening!祝你晚上愉快。
3、Happy Birthday!生日快乐。
4、Merry Christmas!圣诞快乐。
5、May you succeed祝你成功Parting(分手再见)6、 Good-bye and good luck.再见，祝你好运。
7、Hope you‘ll have a nice trip.希望你旅途愉快。
8、Wish you a pleasant journey 。
祝你旅途愉快。
9、Happy landing.祝你安全抵达。
10、Bon voyage.一帆风顺。
11、Hope to see you again.希望再次见到你。
12、Good night.晚安。
13、See you Tomorrow.明天见。
Self-Introduction (自我介绍)14、I‘m henry ，I’m from Golden Lake Hotel，I‘m here to meet you 。
我叫亨利，来自金湖宾馆。
我是来接你的。
15、My name is Irene ，I‘m the housekeeping Department waiter.我叫艾琳，我是一名管家。
16、I‘m the receptionist here ，wele to our hotel.我是这里的接待员。
欢迎来到我们酒店。
17、Reservations ，May I help you ?预订部，我能帮你吗?18、Room service ，May I e in ?送餐服务，我可以进来吗?19、This is Henry Adams speaking.我是享利。
亚当斯。
Affirmative Responses (肯定回答) 20、Surely.当然可以。
21、Certainly ，sir (madam)。
酒店入住接待英语有哪些
酒店入住接待英语有哪些酒店入住接待英语有哪些当我们遇到外国客人来酒店入住的时候，往往要用和他们交流，那么怎么说？下面是店铺为你整理的酒店入住接待英语，希望对你有帮助。
酒店入住接待英语例句1.Welcome to our hotel.欢迎来到我们酒店。
2.Have you made a reservation，sir?先生，请问您预订过吗?3.Just a moment。
please.I’11 check the arrival list.请稍等，我要查一下到客单。
4.Would you like a room with a view of the river}sea}beach?您喜欢朝河流/大海/海滩的房间吗?5.Would you mind filling in this registration form?请填一下住宿登记表好吗?6.May I have a print of your card?我能刷一下您的卡吗?7.Would you pay 1000 yuan deposit?请预付1000元押金好吗?8.Here's the key tO Room 908 and your Room Card.Please keep them.这是908号房的钥匙和您的房卡。
请您保管好。
9. I’m afraid that your room is not ready yet，would you mind waiting a moment，please?恐怕您的房间还没准备好，请稍等一下好吗?10.The bellman will help you with your baggage and show you up.行李员会为您搬行李并带您上去的。
酒店入住接待英语参考Registration 入住登记 signature 签名 offer 提供 receipt 收据registration form 登记表格 fill 填写 receptionist 接待员 bellboy 服务员这些是在大厅里面可能会遇到的情况，登记表格，拿收据，同时问一些相关的情况。
酒店前台接待英语培训资料
酒店前台接待英语培训资料1. 前言酒店前台接待是酒店服务中至关重要的一环。
为了提高前台接待人员的英语水平，本资料将着重介绍酒店前台接待所需的英语表达和沟通技巧，以便为客人提供更好的服务体验。
2. 基本词汇与句型在酒店前台接待工作中，以下基本词汇和句型是必不可少的。
基本词汇•Check-in: 办理入住手续•Check-out: 办理退房手续•Reservation: 预订•Room key/card: 房卡•Guest: 客人•Receptionist: 前台接待员•Welcome: 欢迎•How may I assist you?: 我能帮您什么？•Do you have a reservation?: 您有预订吗？•May I have your name, please?: 请问您的姓名？•Would you like a smoking or non-smoking room?: 您需要吸烟房还是非吸烟房？•How many nights will you be staying?: 您会住几个晚上？•Is there anything else I can help you with?: 还有什么我可以帮您的吗？常用句型•Good morning/afternoon/evening. How may I assist you?: 早上/下午/晚上好。
我能帮您什么？•Welcome to our hotel. Do you have a reservation?: 欢迎来到我们酒店。
您预订了房间吗？•May I have your name, please?: 请问您的姓名？•Here is your room key/card. Your room number is XXX.: 这是您的房卡。
您的房间号码是XXX。
•How many nights will you be staying?: 您会住几个晚上？•If you need any assistance, please feel free to ask.: 如果您需要任何帮助，请随时告诉我们。
酒店英语服务礼貌用语
酒店英语服务礼貌用语酒店是一个提供住宿、餐饮和其他服务的场所，因此，为了给客人提供良好的体验，酒店员工需要具备一定的英语服务礼貌用语。
以下是一些常用的酒店英语服务礼貌用语，帮助员工与客人进行沟通和交流。
1.欢迎客人- Good morning/afternoon/evening! How can I assist you?2.询问客人需求- How may I help you?- Is there anything I can assist you with?- Can I help you with anything else?3.提供住宿信息- Our hotel has different room types available for you to choose from.- We have single rooms, double rooms, and suites.- Each room is equipped with modern amenities such as air conditioning, TV, and free Wi-Fi.- Our hotel also offers room service, laundry service, and wake-up calls.4.接待客人- May I have your name please?- Can you please fill in this registration form?- Here is your room key.- The elevator is on your right/left.5.向客人提供额外信息- The swimming pool is located on the third floor.- The breakfast buffet is served in the dining hall from 7 am to 10 am.- The gym is open 24 hours a day.- The hotel provides a shuttle service to the nearby attractions.6.帮助客人解决问题- I apologize for the inconvenience. Let me solve it for you right away.- I will make sure to address this issue immediately.- Please allow me to find a solution for you.- Thank you for bringing this to my attention, I will take care of it.7.对客人的感谢和赞美- Thank you for choosing to stay with us.- We appreciate your business.- Your feedback is greatly valued.- We are delighted to have you as our guest.8.打招呼- Good morning/afternoon/evening!- How is everything going today?- How was your day?9.提供服务建议- Our concierge can provide you with information about local attractions.10.在客人离开时道别- Have a pleasant day!- Thank you for staying with us. We hope to see you again soon.- If you need anything else, please don't hesitate to ask.- Safe travels!除了以上的常用礼貌用语，酒店员工还应该学会主动倾听客人的需求、提供帮助和解决问题。
酒店业常用英语
酒店业常用英语一、前台接待英语1. Hello, welcome to our hotel. 你好，欢迎来到我们的酒店。
2. How many people are there in your group? 您的团队有多少人？3. Would you like to make a reservation? 您想预订房间吗？4. We have a double room available for you. 我们有一间双人房可供您使用。
5. Here is your room key. 这是您的房间钥匙。
6. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗？7. Please let us know if you need anything else. 如果您需要其他任何东西，请告诉我们。
二、客房服务英语1. Good morning, is there anything else you need? 早上好，您还需要其他东西吗？2. Would you like a wake-up call? 您想要叫醒服务吗？3. Your breakfast has been delivered to your room. 您的早餐已经送到您的房间。
4. Please let us know if there is anything wrong with your room. 如果您的房间有任何问题，请告诉我们。
5. We will send someone to clean your room in a few minutes. 我们会在几分钟内派人去打扫您的房间。
三、餐饮服务英语1. Do you have a reservation for dinner? 您有预订晚餐吗？2. Would you like to be seated in the main dining room or the private room? 您想在主餐厅还是包间就餐？3. Here is the menu. 您看菜单。
酒店接待英语
酒店接待英语英语酒店接待一、热烈欢迎1. Welcome to our hotel! 欢迎光临我们的酒店！2. Welcome back! 欢迎你回来！3. Welcome! 欢迎！4. Greetings! 各位客人，您们好！5. Glad to have you with us! 很高兴您在这里！6. How lovely to see you again! 再次看到您真是太好了！7. Delighted to meet you! 很高兴见到你！8. It's a pleasure to welcome you here. 很荣幸欢迎您来到这里！9. We are delighted to have you with us. 我们很高兴您在这里！二、服务介绍1.'If there is anything else I can do for you, please let me know.' 如果你需要我做什么，请告诉我。
2.'I would be happy to help you if you need any assistance.' 你需要什么帮助，我很乐意效劳。
3.'We are here to make you comfortable.' 我们愿意为你提供舒适的体验。
4.'We will do our best to serve you.' 我们会尽自己最大的努力来为您服务。
5.'Let me know if there is anything else we can do for you.' 如果有任何其他需要，请告诉我。
6.'We are here to make sure you have a pleasant stay.' 我们尽力确保您的住宿愉快。
7.'We offer a wide range of services for your convenience.' 我们提供一系列的服务供您方便。
酒店前厅接待英语常用口语
酒店前厅接待英语常用口语1、Good morning/afternoon/evening, sir/madam.先生/女士：早上好/中午好/下午好。
请问我能为您做些什么？2、Please, Thank you, Excuse me.请，谢谢，对不起。
3、Mr. Smith, Mrs. Smith, Sir, Madam.史密斯先生/女士。
先生/女士。
4、Ladies and Gentlemen.女士们先生们。
5、How are you today, Mr. Smith?Fine/very well, Thank you. And you?您好，史密斯先生？很好，谢谢。
6、Yes, Sir/Madam. May I help you?好的，先生/女士，我能为您做些什么？7、My pleasure. You are most welcome.我很乐意，您太客气了。
8、Good morning, this is reception desk, May I help you?早上好，这是服务台，请问我能为您做些什么？9、Go straight ahead. Go down to the lobby. Turn left/right at the first corner.一直往前走。
请到大厅来。
在第一个叉口往左/右拐。
10、I beg your pardon? I am sorry. I do not understand. I will get you the manager.对不起，请您再说一遍。
对不起，我不太懂，我找我们经理来。
11、How do you do ? Glad to meet you.您好！（初次见面）很高兴见到您。
12、Welcome to our hotel.欢迎到我们宾馆。
13、Have a good time!祝您过的愉快！14、Sorry. He is not in at the moment. Would you like to leave a message?对不起，他现在不在。
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酒店接待常用英语art 1 Greetings问候1.Welcome to XXXX Hotel . I’m..., what should I call you, please?欢迎光临XXX酒店。
我是...，请问我该怎么称呼你呢？2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. Myname is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If youhave any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？6.Whatkind of room would you like ?请问您需要什么类型的房间。
7.Sorry,I don’t quite understand .对不起，我不是很明白。
8.I’mafraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.It’sthe hot /peak/busy season ,you know ?这是酒店业的旺季。
10.Excuseme ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We canonly ke ep your table /room till …我们能保留您的房间直到...12.Let meshow you to your room ,this way please .让我带您到房间，这边请。
Part 2 Helpingto Check-in帮助入住1.Please have a seat for a while, I’ll helpyou with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。
2. Would you please gi ve me your passportor ID card and credit card ?, I’ll help you to fill in the form.请把您的护照和信用卡交给我，我帮您办理入住手续。
3. How many nights will you stay this time?这次入住您会住多少天？4. Which room would you like, we have thesekinds of rooms...?您是要哪种房间？5. Excuse me, Sir/Madame. How would youlike to pay the deposit, cash or credit card （together or separately）?先生/女士，不好意思，打搅一下。
请问您是要付现金还是刷卡（分开付押金还是一起付）呢？6.Here is your room key and the breakfastcoupon. Would you please sign here?这是您的房卡和早餐券。
请您在这里签个名好吗？7. Here are your passport and the creditcard . You can go up to the room now I hope youenjoy your stay with us..这是给回您的护照和信用卡。
现在您可以上房间了。
希望您在这里居住愉快。
Part3 ProvidingService During Staying居住期间服务1.RegularService常规服务(1) Please wait a second. I’ll transfer itfor you. .请稍等一下，马上为你转接过去。
(2) Because you are checking out two daysearly, You need to give us two cash vouchers back.您比原定退房的时间提前了两天，所以我们需要收回二张现金券。
(3) There is a great garden and pond behind the hotel,which is suitable for exercise and having a walk酒店后面有很漂亮的花园和水塘，那里是非常适合跑步和散步的地方。
(4) This money is damaged .I’m afraid wecan’t change it, this is according to the hotel rules.您的钱（纸币）上有裂口（污迹），按酒店的规定，我们不能为您兑换。
(5) I’m sorry that you could not get cashby credit card here . I can book a car take you to the bank to get some cash.不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行（ATM 机）上提取现金。
(6) What denominations would you like?你想要什么面值的人民币呢？(7)I’m sorry, but we do not accept thedollars with CB.对不起，我们这里不收CB版的美金。
(8)Can I fax this paper?我可以传真这份文件吗？-Certainly, sir. Where do you want to faxit to?当然可以，先生。
请问是传真到哪里的？-How would you like to pay for it, sir?你打算怎样付款呢，先生？-Could you charge it to my room bill?可记在我的客房账单内吗？-Sure. Here is your fax record, Sir. Wouldyou please sign here?当然。
这是你的传真记录，先生，麻烦你在这里签名好吗？(9)Could you please send a car to theairport to pick me up?你能安排一辆车到机场接我吗？(10)Could you please give us your flightNo.?你能告诉我您的航班号吗？2.Reminder提醒(1) It’s better for you to wear moreclothes, because it’s pretty cold outside.外面天气很冷，你最好穿多些衣服。
(2) Today is a rainy day and the floor isslippery so please be careful.今天外面在下雨，地面很滑走路时请多加小心。
3.InternetService网络服务(1) Thereis free broadband Internet access in every room , connector plug is on thedesk. 写字台上有宽带插头，您可以随便使用。
(2) There is a little trouble in thecomputer service center, so the Internet is disconnected temporarily. Pleasewait a while, It’ll be recovered soon.对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。
(3) Ok, I’ll arrange a computer engineer tohelp you.好的，我马上安排电脑员上去帮您。
4.Aboutthe Laundry关于洗衣(1)The laundry collected between 8am to 6pmwill be returned at midnight on the same day ;while the one collected between6pm to 8 am will be returned at 2pm on the next day. 上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回。
(2)For the laundry, the regular service iswithin 8 hours and the express service is within 5hours.普洗服务是八小时内送回,而快洗是5小时。
(3) There is a stain on your clothes, andwe’ll try our best to get rid of it . However, I can’t guarantee that we canremove it totally.您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处理，但不能保证一定可以处理掉。
(4)Could you send someone up for mylaundry, please?请派人到我房间取要洗的衣服，好吗？-Certainly, sir. Our room attendant will beup in a minute.好的,我们的服务员马上到。
5.MedicalService医疗服务(1) You don’t look very well today. Whatseems to be wrong ?你看上去有些不舒服, 还好吧?(2) I feel dizzy and have a sorethroat besides , I can not sleep wellrecently?我感到头晕，喉咙痛。
还有，最近都睡不好。
(3) Don’t worry , I will arrange a doctorto look after you .不要担心，我将立即安排医生照顾你。
(4) Any other symptoms? Like stomach ache,coughing, or nausea?还有其他症状吗？比如胃痛、咳嗽或者恶心？(5) The doctor said you have got the flu.She’ll pre scribe some medicine for you .take two tablets at a time, three timesa day. You’d better stay in bed for one or two days.医生说你感冒了。