高中英语投诉信课件
it is often a good idea to put the details of your complaint in writing.
Letters of complaint usually include the following stages:
第一段：开头，自我介绍，交代投诉内容，尽可能做到客 观礼貌. I am writing to complain / make a complaint about… I am writing to express my dissatisfaction / disappointment about… 第二段：正文，写明投诉的原因、问题的经过及产生的结 果。 The reason for my dissatisfaction is... In the first place,... In addition,...
Practical Writing
Summing up Today ,We learned what we should do when we meet with something unreasonable.
And how to write a letter of complaint.We should keep those writting tips in mind.
Thank you for your consideration and I will be
looking forward to your reply.
Team work After learning how to write a letter of complaint,let's write a letter of complaint about your English teacher.
注意: 要点准—要点全而不漏，时态合理运用
衔接美—巧妙衔接过渡，读文如沐春风
第三段：结尾，提出解决建议并希望尽快得到满意的答复， 表示感谢。
I appreciate it very much if you could...
I hope you will take my complaints seriously and…
Practical Writing
Thank you for listening See you....
Homework Finish your letter by yourself.
Sharing
Practical Writing
Till the end of life a silk worm keeps spining silk, Till buring itself out a candle goes on lighting us.
1.Do you like your English teacher?
There is an interview with LI Hua about the views of the Class 3 Senior 2 on their English teacher.
Dear ______, ①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about_______(交代投诉内容). ③The reason for my dissatisfaction is ______(总体 介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥In these situations, I find it ______(感觉)to______(抱怨的方面给 你带来的后果). ⑦I appreciate it very much if you could ______(提 出建议和请求).Thank you for your consideration and I will be looking forward to your reply. Yours sincractical Writing
Letters of Complaint
When you have problems with faulty goods or services. What should you do? When you are dissatisfied with your teacher. What should you do?
合集下载
高中英语 Unit 23 Conflict Period Seven Writing—投诉信课件
Yours， Li Hua
审题谋篇 1．明确体裁话题：投诉信，投诉服务质量； 2．确定时态人称：一般过去时；第一和第二人称为主； 3．布局文章架构：首段：点明问题；中段：阐述经过；尾 段：诉求。
用词造句 1．表达我对……的不满 express my dissatisfaction with... 2．预订……的票 book the tickets for... 3．预定到达…… be scheduled to arrive at... 4．本来有足够的时间做某事
结尾段：提出批评及处理的意见或敦促对方采取措施或者提 出所希望的赔偿以及补救方式。这段应体现书信的礼貌原则，可 以用类似“如果您能……，我将十分感激”这样的表达方式。还 要注意做到公平、公正。
注意：投诉信应重点表明投诉的原因，叙事应客观、准确、 简洁，切忌夸大其词。最后提出的解决方法应切实可行。在表达 自己的不满时，语言要把握分寸，不失风度。同时，在描述问题 时尽量采用被动句式，使描述更加客观、合理。
复习课件
高中英语 Unit 23 Conflict Period Seven Writing—投诉信课件 北师大版选 修8
Unit 23
Conflict
Period Seven Writing——投诉信
本单元的写作任务是写一封投诉信，投诉信也叫抱怨信。一 般是指当自己的正常生活受到骚扰、自己的利益受到侵害或当社 会行为有失规范时，用来表达不满情绪和提出批评的信件。所有 的投诉信都有一个共同点，就是最终是要收信人解决问题，所以 需要提出解决方案。写作时应该注意如果题目中没有给出解决方 案，那么就要根据投诉内容中的不满提出自己的解决方案。
[常用句式] 1．开门见山，引出话题 I'm writing to you about...which I bought from... Here are the copies of the guarantee and the receipt. I am writing to point out some problems with...
人教版(新课程标准)选修七Unit4Sharing投诉信课件
Sentence and phrase bank
I'm one of your customers. I'm writing to make a complaint about your goods.
To begin with, I ordered a notebook computer and a set of English novels on your website two weeks ago, but I didn't receive them until yesterday. Besides, to my disappointment, the computer I received isn't the one I ordered. If you refer to my original order, you will find that I requested a Model 506 computer. However, Model 480 reached me instead, causing me much inconvenience. To make matters worse, the books are far from satisfying, as I found some pages missing. Therefore, I hope you can solve the matter for me. I wonder if you can take back those you sent out and replace them with a Model 506 computer and a new set of books?
I feel bad to complain but I am afraid that I have to do so for the terrible flight experience on BA793 on February 28th 2018.
高中英语作文--- letter of complaint 投诉信课件
可否换一个更加委婉的表达？ would like sb. to do sth.
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
高中英语课件-“投诉信”
Yours sincerely,
Li Hua
[经典范文练背](先补写后背诵)
Dear Sir/Madam， I’m Li Hua, one of your customers. I’m writing to
complain about the novel I bought from your website. Two weeks ago ① I placed an order on the Internet (我在
3. I sincerely hope you can better your service and that mistake won’t arise again in the future. 我真诚希望你能改进你们的服务并且这种错误将来不会再出 现。
2．结尾部分常用语 (1)I will appreciate your willingness to make up for the loss. 如果你乐意弥补损失，我将不胜感激。 (2)I hope that you will consider my suggestions and improve the situation as best as you can. 我希望你能考虑我的建议并尽你所能改善这种局面。 (3)I hope that you will take this matter seriously and make an effort to prevent the recurrence of this kind. 我希望你能认真对待此事并努力防止此类事件的再次发生。 (4)I hope you can give me a satisfying reply and deal with this matter reasonably. 我希望你能给我一个满意的答复并合理处理此事。
Li Hua
[经典范文练背](先补写后背诵)
Dear Sir/Madam， I’m Li Hua, one of your customers. I’m writing to
complain about the novel I bought from your website. Two weeks ago ① I placed an order on the Internet (我在
3. I sincerely hope you can better your service and that mistake won’t arise again in the future. 我真诚希望你能改进你们的服务并且这种错误将来不会再出 现。
2．结尾部分常用语 (1)I will appreciate your willingness to make up for the loss. 如果你乐意弥补损失，我将不胜感激。 (2)I hope that you will consider my suggestions and improve the situation as best as you can. 我希望你能考虑我的建议并尽你所能改善这种局面。 (3)I hope that you will take this matter seriously and make an effort to prevent the recurrence of this kind. 我希望你能认真对待此事并努力防止此类事件的再次发生。 (4)I hope you can give me a satisfying reply and deal with this matter reasonably. 我希望你能给我一个满意的答复并合理处理此事。
英语作文投诉信课件
?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
《高中英语投诉信》课件
Example of writing a complaint letter reply
Thank you for your feedback We are sorry to hear that your experience at our hotel was not satisfactory We value your comments and will take the necessary steps to improve our services
The product arrived in a damaged condition
The product was faulty and did not work as intended
The product was of poor quality and not worth the price pay
Discuss the appropriate language and tone to use in a compliance letter, emphasizing politics and professionalism
Provide a sample letter that demonstrates how to write a compliance letter about dissatisfaction with hotel service
Maintain an open attitude
While asking questions, maintain an open attitude and be willing to listen to the other party's explanations and solutions. This helps both parties reach a consensus and promote the resolution of the issue.
高三英语一轮复习写作专题课件课件6：投诉信
好句朗诵
8. I am waiting for a reasonable explanation and expecting an early reply. 我在等待一个合理的解释，并期待及早回复。 9. Could you change a new one for me or return my money as soon as possible? 您能否尽快换一个新的给我或者给我退款？
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好句朗诵
1. The main problems are as follows. 主要的问题如下。 2. Therefore, I require that you send me a new one. 因此，我要求你发一个新的给我。 3. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。 4. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到以上的三个因素，我要求公司要为我尽快换一个新的。
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
投诉信2PPT优秀课件
Looking forward to your reply.
Yours
Li Hua
Possible version 2
Dear Sir or Madam,
I’m a Chinese student, also a regular customer of your online bookstore (Self-introduction). I’m writing to express (my) dissatisfaction with the low quality product (that) you sent/sold to me. (Purpose of writing)
Now this problem keeps upsetting/annoying me. I’m returning the dictionary with this letter and
投诉信2PPT优秀课件
投诉信2PPT优秀课件
looking forward to receiving a new version soon. I do hope you will take my complaint seriously and offer me a satisfactory solution. (your attitude and demand)
•
9. 家风是一个家族代代沿袭能够体现 家族成 员精神 风貌、 道德品 质、审 美格调 的家族 文化。 美好家 风的形 成是漫本的生活 生产劳 动技能 、初步 的职业 意识、 创新创 业意识 和动手 实践的 能力。 劳动技 育婴在 增长青 少年的 知识见 识上下 功夫， 引导青 少年在 做中学 ，学中 做，在 社会劳 动实践 中增长 见识， 丰富学 识、求 真理、 悟道理 ，明事 理
Yours
Li Hua
Possible version 2
Dear Sir or Madam,
I’m a Chinese student, also a regular customer of your online bookstore (Self-introduction). I’m writing to express (my) dissatisfaction with the low quality product (that) you sent/sold to me. (Purpose of writing)
Now this problem keeps upsetting/annoying me. I’m returning the dictionary with this letter and
投诉信2PPT优秀课件
投诉信2PPT优秀课件
looking forward to receiving a new version soon. I do hope you will take my complaint seriously and offer me a satisfactory solution. (your attitude and demand)
•
9. 家风是一个家族代代沿袭能够体现 家族成 员精神 风貌、 道德品 质、审 美格调 的家族 文化。 美好家 风的形 成是漫本的生活 生产劳 动技能 、初步 的职业 意识、 创新创 业意识 和动手 实践的 能力。 劳动技 育婴在 增长青 少年的 知识见 识上下 功夫， 引导青 少年在 做中学 ，学中 做，在 社会劳 动实践 中增长 见识， 丰富学 识、求 真理、 悟道理 ，明事 理
2023届高三英语二轮复习：【应用文】投诉信课件
was impossible because the hotel was full.
Taking all things above into consideration, I request that your company 9._(_s_h_o_u_l_d_)_in__v_es_t_ig_a_t_e(invetigate) the matter seriously, and I would like to
3.具体要求 （解决方案
或希望）
Dear ________, / To whom it may conerned,
模板
I am __________(自我介绍). I feel bad to trouble you but I am afraid
that I have to express my dissatisfaction about _________ (抱怨的事情).
Dear Sir/ Madam,
语篇填空
I am writing to complain 1.about your hotel. I had a terrible stay in the
Room 5012 of your hotel from the 24th to the 26th of May, 2. when I came
happened in your shop and your assistant didn’t seriously think
of the interests of customers.
I do hope that you can look into this matter and give me a reasonable explanation by either giving me a full refund or sending me a new TV set. Thank you for your consideration and I am expecting an early reply.