高中英语投诉信(公开课)课件
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高中英语 Unit 23 Conflict Period Seven Writing—投诉信课件
Yours， Li Hua
审题谋篇 1．明确体裁话题：投诉信，投诉服务质量； 2．确定时态人称：一般过去时；第一和第二人称为主； 3．布局文章架构：首段：点明问题；中段：阐述经过；尾 段：诉求。
用词造句 1．表达我对……的不满 express my dissatisfaction with... 2．预订……的票 book the tickets for... 3．预定到达…… be scheduled to arrive at... 4．本来有足够的时间做某事
结尾段：提出批评及处理的意见或敦促对方采取措施或者提 出所希望的赔偿以及补救方式。这段应体现书信的礼貌原则，可 以用类似“如果您能……，我将十分感激”这样的表达方式。还 要注意做到公平、公正。
注意：投诉信应重点表明投诉的原因，叙事应客观、准确、 简洁，切忌夸大其词。最后提出的解决方法应切实可行。在表达 自己的不满时，语言要把握分寸，不失风度。同时，在描述问题 时尽量采用被动句式，使描述更加客观、合理。
复习课件
高中英语 Unit 23 Conflict Period Seven Writing—投诉信课件 北师大版选 修8
Unit 23
Conflict
Period Seven Writing——投诉信
本单元的写作任务是写一封投诉信，投诉信也叫抱怨信。一 般是指当自己的正常生活受到骚扰、自己的利益受到侵害或当社 会行为有失规范时，用来表达不满情绪和提出批评的信件。所有 的投诉信都有一个共同点，就是最终是要收信人解决问题，所以 需要提出解决方案。写作时应该注意如果题目中没有给出解决方 案，那么就要根据投诉内容中的不满提出自己的解决方案。
[常用句式] 1．开门见山，引出话题 I'm writing to you about...which I bought from... Here are the copies of the guarantee and the receipt. I am writing to point out some problems with...
英语投诉信PPT课件
was my own. Needless to say, such a way of dealing with
customers is unacceptable.
I would like to suggest that the girl in question should be
and reply to us.
Sincerely yours, Sunny Lee Manager
6
Practical Writing
Sample 2
Dear Sir,
(Addresses are omitted)
I am writing to let you know the deplorable attitude of one of
4
Practical Writing
Complaint Letter Templates & Sample Letters: Now that you have learned tips of writing letters of complaint, the following are general templates and sample letters.
(Addresses are omitted)
On September 10, our order for 280 women S cotton
sweaters was duly received, but we regret to say that 40
cotton sweaters in white color were seriously soiled.
1
Disscussing
Practical Writing
高中英语作文--- letter of complaint 投诉信课件
可否换一个更加委婉的表达？ would like sb. to do sth.
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
高二英语选修课件SectionⅥWriting投诉信
Reasonably supported
Provide evidence to support the complaint content and increase persuasiveness.
Polite and respectful
Use polite language, respect the recipient, and avoid aggressive language.
Function
Safeguarding consumer rights, promoting service quality improvement, resolving disputes, improving products, etc.
Format and Structure
01
Title
Clearly indicate the complaint topic, such as "Complaint about XX issue".
Contact information
Provide the complainant's name, phone number, email, and other contact information.
Respectful language and signature
Use polite language such as "please handle", "look forward to your reply", etc., and sign the complainant's name and date.
Feeling angry about the attitude of employees or the way
Provide evidence to support the complaint content and increase persuasiveness.
Polite and respectful
Use polite language, respect the recipient, and avoid aggressive language.
Function
Safeguarding consumer rights, promoting service quality improvement, resolving disputes, improving products, etc.
Format and Structure
01
Title
Clearly indicate the complaint topic, such as "Complaint about XX issue".
Contact information
Provide the complainant's name, phone number, email, and other contact information.
Respectful language and signature
Use polite language such as "please handle", "look forward to your reply", etc., and sign the complainant's name and date.
Feeling angry about the attitude of employees or the way
修改--英语写作——投诉信PPT课件
投诉信（Complaint）
投诉信也叫抱怨信。一般是当自己的利益受 到侵害、正常生活受到干扰或当社会规范 有失规范时，用来表达不满情绪和提出批 评。所有的投诉信都有一个共同点：最终 是要收信人解决问题，所以需要提出解决 方案。如果题目中没有给出解决方案，考 生就要根据投诉内容提出自己的解决方案。 投诉信的语言要条理清晰、礼貌得体。
➢ I will appreciate it if my problem receives due attention and get it settled soon.(应得的足够的)
▪ Dear Sir,
➢ I’m writing to replace the watch I bought from your store online last week. It has several problems.
➢ First, it is not the color that I ordered. I wanted a pink one instead of silver. Second, the watch isn’t waterproof as you have described in the advertisement. Third, the band of the watch looks a little bit old. I guess it must have been torn in the process of shipping. Besides, what really makes me angry is that it doesn’t show me the right time. I really hope you can consider the problems carefully and send me a new goodquality one as soon as possible.
投诉信也叫抱怨信。一般是当自己的利益受 到侵害、正常生活受到干扰或当社会规范 有失规范时，用来表达不满情绪和提出批 评。所有的投诉信都有一个共同点：最终 是要收信人解决问题，所以需要提出解决 方案。如果题目中没有给出解决方案，考 生就要根据投诉内容提出自己的解决方案。 投诉信的语言要条理清晰、礼貌得体。
➢ I will appreciate it if my problem receives due attention and get it settled soon.(应得的足够的)
▪ Dear Sir,
➢ I’m writing to replace the watch I bought from your store online last week. It has several problems.
➢ First, it is not the color that I ordered. I wanted a pink one instead of silver. Second, the watch isn’t waterproof as you have described in the advertisement. Third, the band of the watch looks a little bit old. I guess it must have been torn in the process of shipping. Besides, what really makes me angry is that it doesn’t show me the right time. I really hope you can consider the problems carefully and send me a new goodquality one as soon as possible.
《英文投诉信格式》课件
Details
The product delivered was not described on the website
The product repeatedly broker down, causing inconvenience to the customer
01
02
The customer requests a refund and compensation for the inconvenience caused
Supporting Evidence
Provide any relevant evidence or information to support your complaint This could include receipts, photos, or other documents Example: "Here is a photo of the damaged product and the delivery note with the promised delivery date."
Improve the report of the company or service provider
Encourages response action and resolution of the complaint
To seek a resolution or compensation for the advancement
Introduction
A complaint letter is a formal communication written to express dissatisfaction or disclosure about a product, service, or experience
2020高考英语作文投诉信课件(5张)
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
高考英语作文 投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
I sincerely hope you can improve your service so that none of the above happens again.
课件6：投诉信
单句改错
9. The reason for my dissatisfaction is what it’s not the
double-room I ordered.
what 改 为
10. Under this circumstance, I find it difficult ttohabt e stay in
Yours faithfully, Li Hua
模拟考场
【投诉服务态度】 假如你是李华，昨天在商场购买了一台电风扇，回家后发现它 不能运转。你回到店里与营业员交涉时该营业员对你的态度恶 劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。 Dear Mananger,
单句改错
每句只有一个错误
1. I received so poor service that I felt I should bring it to your
attention.
so改为such
2. I think it must have some quality problems and I really
A mobile phone is a very important tool in my daily life. ③ Therefore, I require that you send me a new one of the same model within a month.
Thank you for your consideration. Sincerely yours, Li Hua
好句朗诵
1. The main problems are as follows. 主要的问题如下。 2. Therefore, I require that you send me a new one. 因此，我要求你发一个新的给我。 3. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。 4. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到以上的三个因素，我要求公司要为我尽快换一个新的。