高中英语投诉信(公开课)
人教版(新课程标准)选修七Unit4Sharing投诉信课件
Sentence and phrase bank
I'm one of your customers. I'm writing to make a complaint about your goods.
To begin with, I ordered a notebook computer and a set of English novels on your website two weeks ago, but I didn't receive them until yesterday. Besides, to my disappointment, the computer I received isn't the one I ordered. If you refer to my original order, you will find that I requested a Model 506 computer. However, Model 480 reached me instead, causing me much inconvenience. To make matters worse, the books are far from satisfying, as I found some pages missing. Therefore, I hope you can solve the matter for me. I wonder if you can take back those you sent out and replace them with a Model 506 computer and a new set of books?
I feel bad to complain but I am afraid that I have to do so for the terrible flight experience on BA793 on February 28th 2018.
英语高考投诉信题目及范文
英语高考投诉信题目及范文篇1I am writing to express my strong dissatisfaction and complaint regarding the English college entrance examination. During the exam, a series of serious problems occurred, which had a significant negative impact on our performance and fairness.Firstly, the listening equipment malfunctioned! How could this happen in such an important exam? It greatly affected our ability to answer the listening comprehension questions accurately.Secondly, the difficulty of the exam questions was far beyond the scope of the syllabus! This is completely unreasonable. How are we supposed to cope with such excessive difficulty when we have been preparing based on the syllabus?Finally, the examination room environment was extremely noisy! This seriously disrupted our concentration and thinking process. How can we perform well under such circumstances?I sincerely hope that relevant departments can take this matter seriously and take appropriate measures to ensure the fairness and quality of future exams.Thank you for your attention![Your Name]篇2I am writing to express my strong dissatisfaction and complaint regarding the organization and management of the recent English college entrance examination.The attitude of some invigilators was extremely poor. They showed no patience when students had questions, and even responded rudely. How could we focus on the exam in such an atmosphere? Moreover, the time arrangement was completely unreasonable. The time allotted for certain sections was far too short, leaving us no chance to think carefully and complete the tasks properly. What's more, the design of the answer sheet was not scientific at all. It was confusing and caused many of us to waste precious time trying to figure it out.I sincerely hope that these problems can be seriously addressed and improvements can be made in future exams. How can we students get fair chances and achieve good results under such circumstances?[Your Name]篇3I am writing to express my strong dissatisfaction and complaint regarding the unfair scoring in the recent English college entrance examination! How could this happen? The scoring of subjective questions was extremely ambiguous. I had put in a great deal of effort and wasconfident in my answers, but the score I received was far lower than what I expected! Isn't it a huge disappointment?Moreover, the scoring differences between different regions were astonishingly obvious. How can this be fair? Students in different areas should be evaluated under the same clear and fair standards. This kind of disparity has seriously affected our future and our dreams.I sincerely hope that you can look into this matter seriously and take appropriate measures to ensure fairness and justice in the examination scoring system. We deserve a fair chance to pursue our dreams![Your Name]篇4I am writing to express my deep concern and serious complaint regarding the leakage of the English college entrance examination questions. How could such a disturbing incident happen? Before the exam, I astonishingly found suspected test contents on the Internet. And after the exam, to my astonishment, I discovered that they were strikingly similar to what was spread online! This is an absolute violation of fairness and justice.How can students who have prepared sincerely and diligently compete on an equal footing under such circumstances? This incident has not only undermined the credibility of the examination but also shattered the dreams and hopes of countless hardworking students.I strongly urge you to launch a thorough investigation into this matterimmediately. Justice must be served! We deserve a fair and just examination environment.[Your Name]篇5I am writing to express my strong dissatisfaction and complaint regarding the delay in the announcement of the English college entrance examination results. The scheduled time for the release of the results has long passed, but we still haven't received any information! How frustrating and worrying this is! This delay has caused significant problems for us students. It has greatly affected our plans for college applications and future studies. How can we make informed decisions about our future when we don't even know our scores? We have been waiting anxiously, but there seems to be no end in sight. I sincerely hope that you can take immediate action to solve this problem and release the results as soon as possible. Isn't it your responsibility to ensure a smooth and timely process? Thank you for your attention to this matter.[Your Name]。
【公开课课件】投诉信公开课：A Letter of Complaint
1.poor service 2.false claims 3.the product 4.money back 5.diet programme 6.poor quality
Example:
S1: Why did Mr Jeffreys write the letter?
S2: He wrote the letter with the purpose of complaining about his newly bought
A Letter of Complaint
3. Poor quality of the product
However, only after one week,… Even worse than that,… In fact, the more I use it, the more...despite I follow the instruction manual carefully. The final straw came when…
Tour de France exercise bike.
, DeaGr rSeire/ tMiandgam
comma
Reason for writing I am writing to you about the imported Tour de France exercise
bike which I bought from… I enclose copies of the guarantee and receipt.
A Letter of Complaint
5. Your demands
I would like you to…as soon as possible. Unless I receive a positive reply within…, I intend to take further action./ If I do not get full satisfaction, I would like to take legal action. (I have already been in contact with my lawyer for advice. He helped me draft this letter and has copies of the guarantee and receipt.)
高中英语投诉信
高中英语投诉信关键信息项：1、投诉对象：＿___________________2、投诉事由：＿___________________3、期望解决方式：＿___________________4、投诉人的姓名：＿___________________11 引言亲爱的相关负责人姓名：111 我怀着极其不满和失望的心情，向您写这封投诉信，希望能够引起您对我所遭遇问题的重视，并得到妥善的解决。
12 投诉对象及事由121 我要投诉的对象是具体的课程、教师、教学材料或其他相关方面。
122 在最近的高中英语学习过程中，我遇到了一系列严重影响我学习效果和学习体验的问题。
123 首先，英语课堂的教学质量令人担忧。
教师的授课方式枯燥乏味，缺乏生动性和互动性，导致我对课程内容失去兴趣，难以集中注意力。
124 其次，教学材料的选用也存在很大问题。
教材内容陈旧、过时，与实际应用脱节，无法满足我们应对现代英语学习和考试的需求。
125 再者，作业布置不合理。
作业量过大，难度过高，让我感到压力巨大，且无法有效巩固所学知识。
126 此外，考试评估体系也存在不公平和不科学的地方，不能准确反映我们的真实学习水平。
13 对学习的影响131 这些问题给我的高中英语学习带来了极大的困扰。
132 我的学习积极性受到严重打击，成绩也出现了明显的下滑。
133 由于对课堂和作业的抵触，我花费在英语学习上的时间越来越少，形成了一个恶性循环。
134 这种情况不仅影响了我的英语学科成绩，还对我的整体学业发展和未来规划造成了潜在的威胁。
14 期望解决方式141 针对上述问题，我希望学校能够采取以下措施加以解决。
142 首先，对教师进行培训，改进教学方法，增加课堂的趣味性和互动性，让学生能够积极参与到学习中来。
143 其次，及时更新教学材料，选用与时代接轨、实用性强的教材，帮助我们更好地掌握英语知识和技能。
144 合理调整作业量和难度，使其既能起到巩固知识的作用，又不会给学生造成过重的负担。
高二英语选修课件SectionⅥWriting投诉信
Provide evidence to support the complaint content and increase persuasiveness.
Polite and respectful
Use polite language, respect the recipient, and avoid aggressive language.
Function
Safeguarding consumer rights, promoting service quality improvement, resolving disputes, improving products, etc.
Format and Structure
01
Title
Clearly indicate the complaint topic, such as "Complaint about XX issue".
Contact information
Provide the complainant's name, phone number, email, and other contact information.
Respectful language and signature
Use polite language such as "please handle", "look forward to your reply", etc., and sign the complainant's name and date.
Feeling angry about the attitude of employees or the way
2020高考英语作文投诉信课件(5张)
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
高考英语作文 投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
I sincerely hope you can improve your service so that none of the above happens again.
英语作文投诉信课件
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
高中英语教学竞赛公开课、高考复习课件——应用文：投诉信课件
When do you need to write letters of Complaint?
complain about the poor quality of goods complain about service attitude complain about rude behavior complain about waste complain about ordering errors complain about damage complain about noisy parties complain about hotel service
in your store. 我写信向你投诉有关上个月我在你家店买的衣服的问题。 • I am one of your customers. I’m writing to complain about one of your waiters’
improper and rude behaviors. 我是你的一个顾客。我想投诉你店里一个服务员的不礼貌且粗鲁的行为。 • I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about… 这几年我对你们的服务都很满意，但是我写信是表达关于……的不满。 • I’m LiHua. I feel sorry to trouble you but I’m afraid that I have to make a complaint about your restaurant. 我是李华，我不想给你添麻烦。但是，恐怕我不得不对你们餐馆进行投诉。
7. While I was on vacation in HongKong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. 大概一周前我在香港度假 的时候，我在你们店里花300港元买了一件绿色衬衫，但看上去有些问题。
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Dear Sir, 第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the poor service.
I appreciate it very much if you could ________ (提出建议和请求), and I would like to have this matter settled by ________ (解决方式+解决期限)． Thank you for your consideration and I will be looking forward to your reply. Yours sincerely， ......
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
6. 调查此次事件
investigate/look into the matter/incident
7. 表达不满
express one’s dissatisfaction about
Байду номын сангаас
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对方提出投诉。
I’m writing to make a complaint about the poor Web service I have received.
③ 投诉内容：
The reason is that....At first, … What’s worse, … Eventually, …
• ④ 希望得到的结果：
二、阅读投诉信范文回答问题。 你是李华，两周前你从网上订购了一套 书虫系列读物（Bookworm Series）昨天才 到货，且包装破损，数量不足。请就此向网 店客服写邮件投诉。要点如下： 1. 介绍购物情况 2. 反映存在问题 3. 提出解决方案
Dear Dir, I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation. The reason is that I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, for I found one book missing. I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday. Thank you for your consideration and I will be looking forward to your reply. Sincerely,
完善写作流程图
自我介绍 写作目的 第一段： _________+__________
• • 第二段：投诉背景 •
内容 第二段：投诉_______+ 后果
第三段：提出批评及处理的意见或敦 促对方采取措施
常用语块
1. 抱怨
2. 糟糕的服务
complain about ________________________
________________________ poor service
3. 采取措施
take measures ________________________
deal with/solve the problem 4. 解决问题 ________________________ happening 5. 预防……发生 prevent…from ________________________
高二上学期作文训练（四）： 投诉信
What is a letter of complaint?
•在遇到一些不文明现象、所购商 品质量差、售后服务不满意等情 况下向相关机构或人写信寻求解 决问题。 •在语言方面，要注意把握分寸， 要公平、公正。
•投诉信通常包括以下内容： 1.表明写信目的，因何事向对方提 出投诉。 2.具体存在的问题。 3.希望对方能重视并妥善解决这个 问题。
第三段：提出建议和要求+要点2 I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely． Thank you for your consideration and I will be looking forward to your reply.
第二段：投诉原因（包括背景:上周六，你有一次 不愉快的就餐经历+要点1：牛肉面有苍蝇，服务 员态度粗鲁） Last Saturday ,I went to your restaurant to have noodles but I had an awful experience. The reason is that when I was eating, I suddenly found there were two flies in them, which made me sick. So I asked the waiter to give me another bowl of noodles, but he didn’t change it and said in a rude manner that he was too busy to solve the problem. Your service makes me feel uncomfortable.
四、课堂练习 •假定你是李华，上周六，你有一次不愉快 的就餐经历，对餐厅的服务员态度非常不 满意。于是你给该餐厅老板写一封投诉信。 要点如下： •1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 •2. 要求：餐厅赔礼道歉。 •注意：1. 词数100左右。2. 可以适当增加 细节，以使行文连贯。3. 开头语和结束语 已为你写好。
作业
•完成导学案上的写作。
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make a complaint about ________ (抱怨的事情)． (抱怨详细内容) The reason for my dissatisfaction is that ________ (抱怨的第一个方 面). In addition, ________ (抱怨的第二个方 面)...Under these circumstances, I find it ________ (感觉)to ________ (抱怨的方面带来的后果)．