办公室英语：接听电话标准话术

合集下载

职场英语必备：接听电话英文常用语

职场英语必备：接听电话英文常用语以前的公司一般有总机，由接线员将电话转接到各部门或者个人。

现在很多公司拥有类似的前台服务。

那么，如果你是在为别人转接电话的话应当怎么说呢。

I'll put you through right now.我现在就帮你转接过去。

I'll connect you with the department you want. Hold on for a minute.我将电话转到您需要的部门。

请稍后。

I'll switch you over to Mr. Clark.我将您的电话转给克拉克先生。

I'm sorry but the number is engaged. We'll call you if connected.很抱歉电话占线，如果接通了我们就给您打电话。

英文电话用语抱歉这么晚打来的说法：1. I'm sorry to call you so late. 对不起这么晚打电话来。

2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。

(含有希望没有打扰到你的意思)3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。

4. I'm sorry to call you so early. 对不起这么早打电话来。

5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。

有急事时的表达方法：1. It's urgent. Could I have her mobilephone number? 我有急事，可不可以告诉我她的手机号码？2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她？3. This is an emergency. I need to get in contact with him right now. 能不能告诉我在哪里可以找到他。

办公室英语篇：接电话.doc

办公室英语篇：接电话4办公室英语篇：接电话Hi,大家好。

很开心我们又见面了。

这里是格雷英语微课堂。

今天我们要进入到一个新的主题的讨论：办公室英语。

这个话题是我们每个人都要接触到的。

不管是已经从事工作了的，还是未参加工作的。

最后都会面对办公室生活，而且以后的绝大部分时间都要在此度过。

因此，了解办公室里面需要涉及的各种话题的英语说法，变得不可或缺。

我们首先从接电话这个话题谈起。

办公室里，一天到晚，电话铃声都会响个热火朝天。

接电话成为了办公室生活的首要任务。

接电话用英文要怎么说呢?接电话就是回答电话，我们可以用answer.那么接电话就是answer the phone.1.The phone is ringing. Pls answer it.电话铃响了，请接电话。

另一种说法就是pick up the telephone.我们接电话的时候都要拿起电话去听。

Pick up拿起。

2. Pick up the phone, Lily.莉莉，接电话。

拿起除了可以用pick up之外还可以用lift.那么接电话就是lift the telephone.3.Her daily work is to lift the telephone.她的日常工作就是接接电话还可以说get on the phone.4.Jim, get on the phone. It has been ringing for long.最后一种最原汁原味的说法，就是get the phone.这是比较地道的表达。

5.C ould you help me to get the phone, Lucy? I’m busy now.露西，你可以帮我接下电话吗。

我正忙。

当你接电话的时候，在告知对方公司名或自己的名字后一般都会询问对方是谁或找谁?询问对方是谁或找谁有几种说法呢?1.Hello, this is ABC company, who’s calling, please?你好，这里是ABC公司。

办公室接电话商务英语

办公室接电话商务英语办公室接电话商务英语办公室接电话商务英语电话英语对话怎么说呢和外国人交谈，电话交谈，掌握一些电话英语对话中常用的礼貌用语还是很有必要的。

你掌握了多少电话英语的表达方法呢，下面我们一起了解下：以前的公司一般有总机，由接线员将电话转接到各部门或者个人。

现在很多公司拥有类似的前台服务。

那么，如果你是在为别人转接电话的话应当怎么说呢。

电话转接i’ll put you through right now. 我现在就帮你转接过去。

i’ll connect you with the department you want. hold on for a minute. 我将电话转到您需要的部门。

请稍后。

i’ll switch you over to mr. clar k. 我将您的电话转给克拉克先生。

i’m sorry but the number is engaged. we’ll call you if connected. 很抱歉电话占线，如果接通了我们就给您打电话。

订购商品及询问1. i“d like to place an order for your party dress from your catalog. 我想要订你们目录上的晚礼服。

2. may i order some flowers 我可以订些花吗3. how can i pay for this item 我要怎么付款4. i“d like to buy the car on your tv commercial. 我想要买你们电视广告上的汽车。

5. please send me your catalogue. 请寄目录给我。

6. do you have any life menu magazine tenin stock 你们第十期的“生活菜单”还有存货吗7. how long will it arrive 需要多久才会送到呢8. the product you sent to me is not what i ordered. 你们送来的产品不是我订的东西。

关于接听电话的英语用语

关于接听电话的英语用语英语口语已经成为英语学习和测试中最重要的标准之一。

店铺整理了关于接听电话的英语用语，欢迎阅读!关于接听电话的英语用语篇一(1) 我看看他在不在。

I’ll see if he’s in.(2) 我帮你接过去。

I’ll connect you.(3) 我帮你接给王先生。

I’ll connect you with Mr. Wang.(4) 我把电话转给黄先生。

I’ll transfer this call to Mr. Huang.(5) 我替你接到出口部。

I’ll connect you with the Export Department.(6) 我帮你接给李小姐。

I’ll put you through to Miss Li.(7) 我把你的电话转给魏先生。

I’ll transfer your call to Mr. Wei.(8) 我把你的电话转给负责的人。

I’ll transfer your call to the person in charge.(9) 我把你的电话转给林先生。

I’ll switch your call to Mr. Lin.(10) 我找某位销售人员来听。

I’ll get you someone in sales.(11) 我请她来听。

I’ll get her.(12) 我去找他来。

I’ll fetch him up.(13) 我去看看他在不在他的办公室内。

I’ll just find out if he’s in his office.(14) 我替你接。

I’ll put you through.(15) 我替你接这个号码。

I’ll get the number for you.(16) 我替你接总机。

I’ll get the switch board for you.(17) 我帮你转过去。

I’ll switch you over.(18) 我来看看能不能替您重接。

前台英语电话接待用语

电话用语接听: Good morning/afternoon. IPO PANG.自报姓名：This is Merry speaking.May I help you?/What can I do for you?转接电话：Just a second./ One moment,please./ Hold on,please.I’ll put her on the phone./I will switch the line to him.I’ll put you through.别人不在：Sorry, he is not at his desk right now.Sorry,he is not in the office now.I’m sorry, he’s out right now.Sorry,I don’t know if he will come back today.后续处理：Do you want to leave a message?Would you like to leave a message?May I take your message?Could you call him later?Could you please call his mobile?Sorry, but I can give you his Email.留下信息：May I know who is calling?May I have your name please?How to spell your name?What campany are you from?Could you tell me your phone number and E-mail adress,please? 结束对话：Thank you for your calling.Thanks for calling.Nice to have your call.Pleased to talk with you.寒暄：Nice to meet you./How are you?回答问候：Fine.Thank you./Pretty well.Thanks a lot./Not bad./Couldn’t be better.其他客套话：How is your business?/ How are things going on with you?/ How is your family?告别：Talk to you later. / Take care./ Bye bye./ See you.回应感谢：You are welcome./ My pleasure.。

办公室实用英语之如何接听国际电话

办公室实用英语之如何接听国际电话办公室里不免要接到一些国际电话或者老外的电话。

学会地道正确的电话用语也是一项基本的礼仪。

希望大家把以下这些句子记熟，在不同场合下灵活运用。

1.Hello.May I speak to Mr.Brown?2.Who’s speaking, please?3.I’m sorry,he is not in now.4.Would you like to leave a message?5.Mr.Brown is on an other line now.6.Hold the line a moment, please.7.May I have Ext.5883?8.Would you speak a little louder?9.I'm sorry.I have the wrong number.10.You are wanted on phone.11.Will you ask him to call me back later?12.I was cut off. Will you connect me again?13.We’ll call you back in a few minutes. Will you hang up and wait, please?14.I want top lace an overseas call to New York.15.Could you tell me the time and charges after the call?16.Sorry, Ican’t wait.Please cancel the call.17.This is the Singapore operator. Would you connect me with Mr.Lee from the International Department?18.This is the overseas operatorin of the United States.You have an overseas collect call from Mr.Smith in San Francisco. Will you accept thecharges?无限扩展—办公室英语之国际电话转接(O=Operator,C=Chinese)O：Is this the Silver Star Trading Company ?C：Yes, it is.O：This is the overseas telephone operator in the United States. We have a call for Mr.John Wang in the International Finance Department from a Mr.Robert of ABC Company in New York.C：From whom, did you say ?O：From a Mr.Robert of ABC Company in New York.C：Thank you. Just hold the line, please.Several seconds later...C：Hello.I’m sorry but Mr.John Wang is in a conference right now.O：Oh,is that right? When will he be free?C：Well, he’ll be free around four o’clock.O：I see. Just a minute, please. Several seconds later...O：Hello. How about Mr.Peter Chen, then?C：Yes,he’s here. One moment, please. (Pause)Peter Chen: Hello.This is Peter Chen speaking.O：Oh, Mr.Chen? Will you hold the line, Please? (Pause)O：Thank you for waiting. Mr.Robert is on the line. Go ahead, please.Peter Chen:Thank you.。

办公室接听电话英语对话

办公室接听电话英语对话仅仅懂英语的人才已经远远不能满足现代社会发展的需要,只有那些既具有扎实的专业知识又具备深厚的英语功底的复合型人才才为社会所青睐。

店铺整理了办公室接听电话英语对话，欢迎阅读!办公室接听电话英语对话一(A：Miss Chen，the secretary of Computer Equipment Corporation; B： a client， who would like to talk with the manager Mr. Hunter about buying some computer software; C： Mr. Hunter)A： Corp. Hi， Chen Ping speaking.B： Hello， I'd like to speak to Mr. Hunter， please.A： May I ask who is calling， please?B：My name is Herbert Wood of Lanxing computer company.A：Thank you，Mr. Wood. One moment，please…(into PBX)Mr. Hunter， Mr. Wood of Lanxing computer company is on the line.C： Can you find out what he wants?A：Yes，Mr. Hunter. (to caller)I'm sorry to have kept you waiting， Mr. Wood. Mr. Hunter is rather busy now and would like to know what you wish to speak to him about.B： Yes. We want to buy some computer software and talk about developing some another software for special purpose. I don't know whether you are interested or not?A： I see. Thank you very much， Mr. Wood. Would you wait a moment， please?(to PBX)Mr Hunter， Mr. Wood wants to buy some computer software.C： I see. Put him on line two.A： Yes， Mr. Hunter. ( To caller)Mr. Wood， I'm very sorry to have kept you waiting. I'll connect you with Mr. Hunter.办公室接听电话英语对话二(A： Mr. Schurz; B： Miss Yang; C： Mr. Yu)A： Hello， Hello. I want to speak to Mr. Yu. Is he in?B： No， he is out. May I know who is speaking?A：Mr. Schurz. I have calld at least three times. But he is always out. How can I reach him?B： He has got a beeper. If you have got anything urgent，you can have him paged by the number of 129-8011444.A： Pardon. Can you say the number again?B：Wait a moment. You are lucky. Mr. Yu has come back. Manager，you are waited on the phone. Mr. Schurz wants to speak to you.C： Hello. Mr. Schurz. Long time no see. How are you?A： Fine， thank you. Yu， It's really difficult to find you.C： Anything I can do for you?A： I wonder if we can meet sometime tomorrow?C： OK. How about 10 o'clock in my office?A： That's fine.C： If there is nothing else， I'll hang up now. I've just come back to pick up some documents.A： OK. See you tomorrow at 10 o'clock.C： See you then.办公室接听电话英语对话三(A： the secretary of the Sales Department; B： a caller)A： Good afternoon， Sales Department. May I help you?B： Could I speak to Mr. Gao， please?A： I'll see if he is available. Who shall I say is calling， please?B： John Smith.A： Hold the line， please. Mr. Gao is in a meeting with the Managing Director at the moment， I'm afraid. Can I help you?B： Well， I want to discuss with him the new contract we signed last week.A： I don't think the meeting will go on much longer. Shall I ask him to call you when he is free?B： Yes， that would be easiest.A： Could I have your name again， please?B： Yes. It's John Smith.A： And the number?B：************.A： OK. you'll be hearing from Mr. Gao later in the morning then， Mr. Smith.B： Thank you for your help. Good-bye.A： You are welcome. Good-bye.。

办公室接电话英语常用句

办公室接电话英语常用句1.您是哪位？Who’s calling , please ? Who’s speaking , please?Who is this ,please ? May I ask who’s calling ?Who should I say is calling ?2.您想找哪位接电话？Who in particular would you like to talk to ?3.请稍等一下。

Hold on , please . One moment , please .Just a moment , please . Hold the line , please .4.我让他接电话。

I’ll put him on .5.我把电话转接给你。

I’ll connect you .6.我把电话给您接过去。

I’ll transfer your call . I’ll put you through .7.我把电话转给负责人。

I’ll get your party for you .I’m transferring your call to the person in charge .挂断电话的英语常用句8.请挂电话吧。

Please hang up the phone .9.我得挂电话了。

I’d better get off the phone . I have to go now .I have to get going .10.谢谢您打来电话。

Thanks for calling . Thank you for your call .11.能跟您通上话，我非常高兴，再见。

Nice talking to you . Bye12.谢谢你给我回电话。

Thank you for returning my call . Thank you for calling me back .电话录音13.这是电话录音，请在“嘟”声后留言。

1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。

办公室英语：接听电话标准话术
导语：外企办公室接听电话有很多要注意的事项和要求。

以下是人才网小编为大家整理的接听电话标准用语的办公室英语，欢迎阅读!
1. And you are?
你是?
如果人家打电话来是要找你的上司：May I talk to your manager?(我能不能跟你们经理讲话?)
这时你总不能糊里糊涂地就把电话拿给经理说，说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁。

最客气的问法是： Whom I am speaking with? 或是 Whom am I talking to?(我正在跟谁讲话呢?)
但是人家一听是像我这种小毛头打电话找他们经理，他们就会用比较口语的说法：And you are?(你是?)
如果人家这样问我，我就可以答：This is Benlin.
像是 "And you are?" 这么口语的英文书上大概学不到，但这却是老美天天在用的句子，只怕你学了之后还不敢用。

其实真的不用怕，越简单的句子老美越听得懂，而且事实上 And you are? 这句话还有许多适用的场合，例如在公司的接待处 (reception)来访的客人如果说：I’m looking for Mr. Wolf. (我要找伍夫先生) 接待小姐就可以反问他：And you are?(你是?) 所以像这种简单又好用的句子大家一定要记起来喔!
2. ABC corporation. May I help you?
ABC 公司，我能帮你什么吗?
这句话算是制式的讲法。

一般接起电话的人通常会先报公司的名字 "ABC corporation", 然后再说：May I help you?或是如果要更客气一点的话则可以说：How can I help you?(我该怎么帮你?) 因为这样的问法表示我该怎么帮你，而非我需不需要帮你?但基本上 May I help you? 跟 How can I help you?都很常见就是了。

不过如果是机器接的电话，则听到的多半是这样：
Thanks for calling ABC corporation, if you kn ow your party’s last name or extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line."
感谢你打电话到 ABC 来，如果你知道你要找的人的姓或是分机号码，请按 1;如果是想要本公司的简介或出版品,，请按 2;如果是要找总机，请按 #，或是请别挂断。

3. I’ll put her on the phone. Just a second.
我会请她听电话, 请等一下。

Put someone on the phone 这个片语就是说请某人听电话。

例如你打电话找你女朋友，结果女朋友的同事接了电话，就开始跟你东扯西扯，问你们昨天是不是吵架了啊?什么时候要结婚啦，这时如果你实在不想跟她讲了，就可以说：Could you please just put her on the phone? (你能不能请她来听电话啊?)反过来如果今天是你接到了电话，结果要找的是别人，你就可以说：Ok. I’ll put her on the phone. Just a second.(好，我会请她听电话，请稍等一下。

) 上面讲的 put someone on the phone, 指的多半是只有一只电话时，但如果像公司里有许多分机, 则用转接transfer 或是redirect 会比较恰当，例如同样的情况你可以说：I’m transferring your call.或是I’m redirecting your call. (我帮你转接到分机给她。

) 如果是接线生转接的话，他们有时就只简单地说：One moment, please.或是OK. I’ll put you through.
4. Would you mind holding for one minute?
你介不介意稍微等一分钟啊?
在美国如果有机会打电话给客户服务(Customer Service)部门，如果没意外的话都会听到以下的电话录音：
All of our representitives are currently busy serving their customers. Your call will be answered in approximate 5 minutes.
我们所有的客服人员都在忙着服务他们的顾客，请等五分钟后，
就会有人接听你的电话。

然后十分钟过去了，
Please continue to hold, your call is very important to us.
请继续等候，你的来电对我们非常重要。

所以大家要知道，老美基本上对这种无止境的等待是深恶痛绝的。

所以要记得，如果人家打电话来，千万不要因为听不懂就说，"Hold on", 然后就跑去求救兵，这对打电话来的人是十分不礼貌的。

如果万不得已一定要请他稍候，我们要客气一点地说：Would you mind holding for one minute?
所以记得要给对方一个明确的时间, 例如one second 或是five minites 不要让对方无止境地等下去。

但是如果一分钟到了你还没忙完, 则最好再说一次：
Sorry, I am still on the phone. Could you hold for another minute?
对不起，我还在讲电话，能不能再请你稍候一分钟。

5. He’s out for lunch. Would you like to try again an hour later?
他出去吃午餐了, 你要不要一小时后再打来?
受到中文的影响，许多人要讲某人出去吃午餐了常会说成：He went out for lunch.
其实这个 went 是多余的，通常老美只讲 be out for something 就行了。

如果要再简化一点, 单说：He is on lunch.或是 He is on (lunch) break. (他正在休息时间。

) 这样子也可以。

如果别人要找的人不在，通常我们有二种选择：第一种是请别人晚点再打来，除了像例句用 try again/ call again 之外，我们也可以用 call back/ try back 这样的讲法。

例如你可以建议别人：Why don’t you call back in 30 minutes?
你何不 30 分钟后再打来呢?
第二种选择就是请对方留言，客气一点的讲法是：
May I take your message?或是"Would you like to leave a message?
你想留言吗?
以上五种办公室接电话标准英语话术，你学会了吗?。