旅游饭店英语等级考试初级试题
饭店英语考试真题试卷
饭店英语考试真题试卷一、听力理解（共20分）1. 根据所听对话，选择正确的答案。
（每题2分，共10分）- 问题1：What time does the restaurant open in the morning?A. 6:00 AMB. 7:00 AMC. 8:00 AM- 问题2：What dish is the customer ordering?A. Spaghetti BologneseB. Grilled SalmonC. Chicken Curry- 问题3：What is the customer's special request?A. No garlicB. Extra cheeseC. Gluten-free- 问题4：How many guests are coming for the reservation?A. 4B. 6C. 8- 问题5：What is the reason for the customer's complaint?A. The food is coldB. The service is slowC. The bill is incorrect2. 根据所听短文，完成信息填空。
（每空1分，共10分）- The restaurant's theme is _______ and it offers avariety of _______ cuisines.- The special promotion for this month is a _______ discount on all _______ dishes.- The customer can make a reservation by calling the_______ number or through the _______ website.二、词汇与语法（共30分）1. 选择题（每题2分，共10分）- 问题1：The waiter _______ the customer's order.A. confirmedB. correctedC. conferred- 问题2：Please _______ the table for the next guests.A. clearB. cleanC. clarify- 问题3：The chef is _______ for his innovative dishes.A. famousB. infamousC. nameless- 问题4：The restaurant _______ a wide range of wines from around the world.A. offersB. demandsC. requires- 问题5：We need to _______ the menu to attract more customers.A. reviseB. reverseC. review2. 填空题（每空1分，共10分）- The restaurant is known for its _______ service and_______ atmosphere.- The _______ of the meal includes an appetizer, a main course, and a dessert.- The _______ is responsible for managing the kitchenstaff and preparing the dishes.3. 改错题（每题1分，共10分）- The restaurant is open from 11:00 AM to 10:00 PM, except for Sunday it closes at 9:00 PM. (找出并改正错误)三、阅读理解（共20分）1. 阅读以下短文，选择正确的答案。
考试旅游英语
考试旅游英语 Prepared on 22 November 2020一、选择题（饭店服务与管理英语1-10；补全对话11-20；阅读理解21-23；餐饮服务与管理24-45。
每小题2分，共90分。
每小题中只有一个选项是正确的，请将正确选项涂在答题卡上）饭店服务与管理英语1-101．导游A．guide B．tour leaderC．tour guide D．travel guide 2．客房预订A．check in B．check outC．room reservation D．receptionist 3．双人间A．triple room B．junior suiteC．double room D．twin-bed room 4．热水瓶A．thermos B．thremosC．minibar D．electric kettle 5．住客房A．DND B．DLC．OCC D．OOO6．中华名族A．china national B．chinese nationalC．china nation D．chinese nation7．太极拳A．shadow boxing B．chinese gongfuC．shaolin wushu D．golf 8．一日游A．one-day tour B．oneday tourC．tour oneday D．sightseeing9．饮食习惯A．marriage custom B．folk customC．local custom D．meal custom10．返回A．head for B．head backC．head D．come for补全对话11-18(Dialogue-1)(R-Receptionist G-Guest)11．R: Good afternoon, Sir. Welcome to the Palace Hotel.G: Good afternoon. My name is Sims.12．R: I see that you have your reservation confirmed, but I can’t find any record of it. It has been misplaced.G: Well,13．R: I am sorry, Mr. Sims. But I am afraid that we are booked solid.There are no rooms available.G: What Give me a room right now!14．R: It’s our fault. May I send you to another hotel(Dialogue-2)(A-B ar Attendant G-Guest)15．A: Good evening, sir.G:No，just me16．A:G: One scotch whisky，please.17．A:G: Chivas Regal，please.18．A:G: Without ice cube.,please.19. A:All right .sir ,20 .A:, .Enjoy you drink.G:Good.阅读理解21-25（阅读下列短文，并根据文章内容选择最佳答案，将所选答案的序号填在答题卡上）The United States is truly the “Land of Credit Card”. Americans use credit cards to buy almost everything. The use of credit cards has many important advantages. The use of cash is limited to the smallest amount; so, less money is stolen. People can carry their credit cards and use them instead of making withdrawals of cash from their accounts. People can also place orders for purchases by phone and pay by giving their credit card number. This is easier and faster than paying by check.However, the use of credit cards also troubles many Americans. If a credit card owner does not pay all of the money that he owes at the end of the month, he is really borrowing the money. Until he repays all of it, the rate of interest, often about 20 percent, is very high, because no payment is needed until one month after the purchase. Many Americans have troubles in limiting theirpurchases. When the bills finally arrive, they see that they do not have enough money. The result is high interest payments.21． makes it easier to pay by credit cards than by check.A．Limiting the use of cashB．Placing orders by phoneC．Opening a deposit accountD．Ordering goods by E-mail22．A person tries to pay all of his credit card bills each month because .A．he has troubles in limiting his purchaseB．interest is charged if he does notC．the payment is needed at the end of each monthD．the cash is too expensive23．In the passage, the word withdrawals means .A．taking money from the bankB．putting money into the bankC．giving the credit cardsD．checking account二、判断题（每小题1分，共10分。
旅游饭店英语考试大纲初级,中级
北京市旅游饭店英语等级考试大纲北京市旅游局岗位职务培训指导委员会编前言为促进北京地区旅游饭店业服务质量及饭店从业人员整体素质的不断提高，特别是为尽快提高饭店从业人员的英语水平，北京市旅游局岗位职务培训指导委员会自1995年开始在北京地区举行“北京市旅游饭店英语等级考试”（以下简称“饭店英语等级考试”）。
饭店英语等级考试对于鼓励饭店员工学英语、说英语起到了很大的推动作用，受到了饭店企业及其员工的高度重视。
饭店英语等级证书已经成为饭店录用、考核员工的重要参考依据，成为一线员工上岗的必要条件。
新的《北京市旅游饭店英语等级考试大纲》采用简洁通俗的语言，对本考试的初、中、高三个级别的标准进行了重新定义，并进一步明确了各级别考试的考核范围和语言难度，力求使该考试符合目前北京地区饭店各岗位工作对英语的需要。
本考试特别注重对考生语言交际能力的考查，从而使其真正起到督促、鼓励饭店从业人员学习英语、使用英语的作用。
考试形式方面也有所变化，新的考试引入了先进的考试手段——计算机考试，希望通过人机对话的形式避免考试中的主观因素，以实现考试的实时化和客观化，从而可以为希望参加该考试的人员创造更便捷的考试途径。
新《大纲》的采用必将对北京饭店业员工的英语学习起到积极的推动作用。
一、考试的目的与意义北京市旅游饭店英语等级考试的目的是为了尽快提高北京市饭店从业人员的整体英语水平，改善北京地区星级饭店的整体服务质量，进而加快与国际饭店业服务惯例接轨。
北京市旅游饭店英语等级考试为考核、评估饭店从业人员的英语能力提供了统一的标准，对调动饭店从业人员学习英语的积极性以及对饭店人力资源的开发、合理配置、管理和培训具有重要指导意义。
二、考试的性质北京市旅游饭店英语等级考试属于行业性英语语言能力测试，重点考查饭店从业人员以及即将从事饭店服务职业的人员在饭店业务工作中运用英语的能力及相关英语语言知识。
本考试分为初、中、高三个等级，每个等级对听说读写四个方面的能力考查侧重点有所不同。
2022厦门旅游饭店服务英语初级考试试卷及参考答案
2022厦门旅游饭店服务英语初级考试试卷及参考答案1、I can’t hear you _______. Please speak a little louder. [单选题] *A. clearly(正确答案)B. lovelyC. widelyD. carelessly2、Just use this room for the time being ,and we’ll offer you a larger one _______it becomes available [单选题] *A. as soon as(正确答案)B unless .C as far asD until3、9．—Will there be more cars in the future?—________. [单选题] *A．See youB．Well, I'm not sure(正确答案)C．You're welcomeD．Thank you4、As soon as he _______, he _______ to his family. [单选题] *A. arrived, writesB. arrived, writtenC. arrived, wrote(正确答案)D. arrives, write5、Jim will _______ New York at 12 o’clock. [单选题] *A. get onB. get outC. get offD. get to(正确答案)6、Will you be able to finish your homework _______? [单选题] *A. by the timeB. in time(正确答案)C. once upon a timeD. out of time7、The flowers _______ sweet. [单选题] *A. tasteB. smell(正确答案)C. soundD. feel8、There are sixty _______ in an hour. [单选题] *A. hoursB. daysC. minutes(正确答案)D. seconds9、The office building will be _______ a library. [单选题] *A. turned onB. turned upC. turned into(正确答案)D. turned off10、Jim, it’s dark now. Please _______ the light in the room. [单选题] *A. turn on(正确答案)B. turn upC. turn offD. turn down11、She found her wallet（）she lost it. [单选题] *A. where(正确答案)B. whenC. in whichD.that12、I always get ______ grades than he does, so maybe I should help him more.（）[单选题] *A. bestB. better(正确答案)C. goodD. well13、This seat is vacant and you can take it. [单选题] *A. 干净的B. 没人的(正确答案)C. 舒适的D. 前排的14、On Easter children _______ eggs around the house. [单选题] *A. hunt for(正确答案)B. send forC. prepare forD. ask for15、( ) ----Would you like___ tea? ----No, thanks. I have drunk two____. [单选题] *A. any, bottles of orangeB. some, bottles of orange(正确答案)C. many, bottles of orangesD. few, bottle of oranges16、There _____ wrong with my radio. [单选题] *A. are somethingB. are anythingC. is anythingD. is something(正确答案)17、( ) It ___ the Chinese people 8 years to build the Dam. [单选题] *A. took(正确答案)B. costsC. paidD. spends18、Turn down the music. It hurts my _______. [单选题] *A. noseB. eyesC. mouthD. ears(正确答案)19、I walked too much yesterday and （）are still aching now. [单选题] *A. my leg's musclesB. my leg muscles(正确答案)C. my muscles' of legD. my legs' muscles20、The more he tried to please her, _____she seemed to appreciate it. [单选题] *A.lessB.lesserC.the less(正确答案)D.the lesser21、--Do you know _______ girl with long curly hair?--Yes. She is Mary. She plays _______ piano very well. [单选题] *A. a; /B. the; /C. the; the(正确答案)D. a; the22、His understanding made a deep impression_____the young girl. [单选题] *A.on(正确答案)B.inC.forD.with23、—______? —Half a kilo.（）[单选题] *A. How much are theyB. How much is itC. How much would you like(正确答案)D. How many would you like24、____ is standing at the corner of the street. [单选题] *A. A policeB. The policeC. PoliceD. A policeman(正确答案)25、It’s raining outside. Take an _______ with you. [单选题] *A. cashB. life ringC. cameraD. umbrella(正确答案)26、79．On a ________ day you can see the city from here. [单选题] *A．warmB．busyC．shortD．clear(正确答案)27、I don’t know how to improve my English. Can I ask you for some _______? [单选题] *A. answersB. advice(正确答案)C. questionsD. words28、—Can you play tennis? —______, but I’m good at football.（）[单选题] *A. Yes, I can(正确答案)B. Yes, I doC. No, I can’tD. No, I don’t29、—It’s too noisy outside. I can’t fall asleep.—I can’t, either. We have to ______ new ways to solve the problem.（）[单选题] *A. come up with(正确答案)B. get on withC. make up withD. catch up with30、42．—________ meat do you want?—Half a kilo. [单选题] *A．How much(正确答案)B．How manyC．WhatD．Which。
饭店英语考试题及答案
饭店英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a restaurant?A. Good morning/afternoon/evening.B. Welcome to our restaurant.C. How can I help you?D. What's up?答案：A2. When taking an order, which of the following is NOT correct?A. Could you repeat that, please?B. I'm sorry, we don't have that.C. Can I take your order now?D. Just a moment, please.答案：D3. If a guest asks for the restroom, you should say:A. It's over there.B. Go straight and turn right.C. You can't use it.D. I'll show you the way.答案：B4. What does "table for two" mean?A. A table for two people.B. A table for two dishes.C. A table for two hours.D. A table for two types of food.答案：A5. If a guest wants to pay the bill, you should:A. Take the bill to the cashier.B. Ask for the payment method.C. Give them the menu.D. Offer more food.答案：B6. Which of the following is NOT a type of beverage?A. Coffee.B. Tea.C. Juice.D. Rice.答案：D7. What is the polite way to ask a guest to wait?A. Hurry up, please.B. Wait a moment, please.C. I'm in a rush.D. You're next.答案：B8. If a dish is not available, you should:A. Apologize and offer a substitute.B. Ask the guest to wait.C. Ignore the request.D. Charge extra for a different dish.答案：A9. What does "check, please" mean?A. The guest wants to check the menu.B. The guest wants to see the bill.C. The guest wants to check the quality of the food.D. The guest wants to check the temperature.答案：B10. Which of the following is the correct way to say "enjoy your meal"?A. Have a good meal.B. Eat well.C. Enjoy your food.D. All of the above.答案：D二、填空题（每空1分，共10分）1. When a guest enters the restaurant, you should greet them with a warm "______".答案：welcome2. If a guest is allergic to certain foods, you should ask them about their "______".答案：allergies3. The phrase "______" is used to confirm the order with the guest.答案：That will be all4. To offer a drink, you can say, "Would you like something to "______"?"答案：drink5. If a guest needs assistance, you should say, "Can I be of "______" to you?"答案：assistance6. When a guest is ready to leave, you can say, "Thank you for dining with us, have a "______" day."答案：nice7. The phrase "______" is used to ask if the guest is ready to order.答案：Are you ready to order8. If a guest wants to split the bill, you should say, "We can "______" the bill for you."答案：split9. When a guest compliments the food, you can respond with, "Thank you, we're glad you enjoyed your "______".答案：meal10. If a guest asks for the Wi-Fi password, you can say, "The password is '______'."答案：[具体密码]三、简答题（每题5分，共20分）1. What should you do if a guest complains about the service?答案：Apologize sincerely, listen to their concerns, and try to resolve the issue promptly. If necessary, involve a manager to ensure the guest's satisfaction.2. How can you make a guest feel welcome in a restaurant?答案：Greet them warmly, make eye contact, and offer assistance. Ensure they are comfortable and attend to their needs throughout their visit.3. What is the importance of being knowledgeable about the menu?答案：Being knowledgeable about the menu allows you to answer questions, make recommendations, and ensure that guests have a positive dining experience.4. How can you handle a situation where a guest requests a dish。
旅游饭店英语等级考试(初级)试题
旅游饭店英语等级测试(初级）一、听力理解1.听英语翻译单词(每题1分，共计10分，每道小题后有2秒钟作答时间)（1）hotelA.车站B。
餐厅C。
旅游 D.饭店(2）Single roomA.单人房B。
双人房 C.双人对床房 D. 套房（3)front officeA.康乐中心B。
客房部C。
餐饮部D。
前厅部（4) BaggageA。
背包 B.书包C。
钱包 D.行李(5）internetA。
互联网B。
网吧C。
网线D。
网页(6）babysitterA.洗衣工B.计时保姆C。
客人D。
管家（7）brandyA.伏特加B。
威士忌 C.金酒D。
白兰地（8)AirlineA.航班B.天气C.排队D.航线（9）orderA。
点菜B。
命令 C.帮助D。
需要(10)provideA。
规定 B.提供C。
给予D。
准备2.听英语翻译句子（每题2分，共计20分，每道小题后有2秒钟作答时间）（1)Where is the washroom？A。
前台在哪里? B。
商店在哪里?C。
可以为我叫出租车吗？ D.洗手间在哪里？(2) What kind of room do you prefer？A。
您有预定吗？ B.您想要什么酒水？C。
您想要什么房型？D。
请告诉我您的房间号码？（3)May I see your passport？A.您能在这签名吗? B。
我可以带您去您的房间吗？C.有什么需要帮忙的吗? D。
可以看一下您的护照吗？（4）I’ ll pick up you laundry right now？A。
我们马上就派人去修。
B.我马上就去您的房间。
C。
很抱歉给您带来不便。
D。
我马上就去取您要洗的衣服。
(5)Are you ready to order?A。
您准备好点餐了吗？B。
早餐几分钟后就会送到您的房间去。
C。
您还要点什么? D.您还有其他命令吗？（6)We provide fax and internet service。
全国旅游饭店服务技能大赛英语口语比赛试题餐饮部分
全国旅游饭店服务技能大赛英语口语比赛试题（餐饮部分）题型一中译英(二)中餐宴会摆台21. 您一共有几个人用餐？ ( How many persons in your dinner party?22. 请问您预订的用餐时间是什么时候？ ( May I know the time for your dinner reservatio n?)23. 请问以谁的名义预订？( In which name, please?24. 您愿意吃西餐还是中餐？ ( Would you like Western food or Chinese food?)25. 您喜欢坐哪个位置？( Where would you like to sit?)26. 这个餐桌的位置可以吗？ ( Will this table be all right for you?)27. 抱歉让您等这么久。
(Sorry to have kept you waiting.)28. 您现在点菜吗？( May I take your order now?)29. 对不起。
我马上去给你催一下你的菜。
(I' m very sorry. But I 'uttig^darrorderright now)30. 您想喝什么酒？(What wine would you like to have?)31. 这是菜单。
服务员马上就来。
(Here is the menu. The waitress will be with you in a moment.)32. 给您再添点米饭好吗？(Would you like some more rice?)33. 餐厅现在客满。
但我们可以在20分钟以后安排您入坐。
(the restaura nt is full now. but we might be able to seat you in 20 minu te^.34. 值班经理马上就来。
旅游专业课饭店英语统考试卷22
2010～2011学年度（ ）××期X 试题学校： 姓名： 班级： 考号：旅游专业课《饭店英语》试卷2一、词汇选择（每小题2分，共20分。
请选出下列专业词汇的正确翻译形式，并将序号填在题后的括号里）。
1.缝补（ ） A. mend B.repair C.sew D.refer 2.人力资源部门（ ） A. The housekeeping Dept. B.Human Resource Dept. C. Sales and Marketing Dept. D.Engineering Dept. 3.鸡尾酒（ ） A.cocktail B.coffee C.coca-cola D.soft drink 4.合资饭店（ ） A.state-owned B.joint-venture hotel C.tertiary industry D.foreign-funded hotel 5.酒吧调酒师（ ） A.barmaid B.barman C.bartender D.bar win master 6.酒水单（ ） A.Red wine B.white wine C.wine list D.spirit list 7.红茶（ ） A.red tea B.green tea C.Black tea D.light tea 8.客房送餐服务（ ） A.Room service B.room center C.meal service D.food service 9.旅游胜地饭店（ ） A.Resort B.Convention hotel C.Tourist hotel D.State guesthouse 10.前台部门（ ） A.the front desk B.the reception desk C.the Front Office D."the Front of the House"Dept 二、判断题（每小题1分，共10分，正确的在题后括号里填上"T ”，错误的填上“F ”） 1.A higher salary is always the most important reason for a person to change his job.( ) 2.The foreign exchange rate fluctuates every week.( ) 3.All the lien in the vacant(空的） guestroom must be replace everyday.( ) 4.There is a salary increase based on one's job performence and education background.( ) 5.Tea,wine and coffee have no directions with the traditional Chinese culture.( )6.A walk-in guest is a customer who comes on foot.( )7.An operator is usually a man working at the general switchboard.( )8.It make no different for guest to check out in the morning or in the afternoon.( ) 9.The Room Center is a part of the Housekeeping Department.( ) 10.Housekeeping Department is usually the largest department in a hotel.( ) 二、选词填空（每小题2分，共20分。
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旅游饭店英语等级测试（初级）
一、听力理解
1.听英语翻译单词（每题1分，共计10分，每道小题后有2秒钟作答时间）
（1）hotel
A.车站
B.餐厅
C.旅游
D.饭店
（2）Single room
A.单人房
B.双人房
C.双人对床房
D. 套房
（3）front office
A.康乐中心
B.客房部
C.餐饮部
D.前厅部
(4) Baggage
A.背包
B.书包
C.钱包
D.行李
（5）internet
A.互联网
B.网吧
C.网线
D.网页
（6）babysitter
A.洗衣工
B.计时保姆
C.客人
D.管家
（7）brandy
A.伏特加
B.威士忌
C.金酒
D.白兰地
（8）Airline
A.航班
B.天气
C.排队
D.航线
（9）order
A.点菜
B.命令
C.帮助
D.需要
（10）provide
A.规定
B.提供
C.给予
D.准备
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2.听英语翻译句子（每题2分，共计20分，每道小题后有2秒钟作答时间）
（1）Where is the washroom?
A.前台在哪里？
B.商店在哪里？
C.可以为我叫出租车吗？
D.洗手间在哪里？
(2) What kind of room do you prefer?
A.您有预定吗？
B.您想要什么酒水？
C.您想要什么房型？
D.请告诉我您的房间号码？
（3）May I see your passport?
A.您能在这签名吗？
B.我可以带您去您的房间吗？
C.有什么需要帮忙的吗?
D.可以看一下您的护照吗？
（4）I’ ll pick up you laundry right now?
A.我们马上就派人去修。
B.我马上就去您的房间。
C.很抱歉给您带来不便。
D.我马上就去取您要洗的衣服。
（5）Are you ready to order?
A.您准备好点餐了吗？
B.早餐几分钟后就会送到您的房间去。
C.您还要点什么？
D.您还有其他命令吗？
（6）We provide fax and internet service.
A.我们提供寄信服务。
B.我们提供打印服务
C.我们提供传真和网络服务
D.我们提供衣物快洗服务。
（7）I’ m sorry to keep you waiting.
A.真的很抱歉
B.抱歉让您久等了。
C 我马上为您处理。
.D.我保证以后不会出现这种情况。
（8）We have several conference rooms for you to choose from.
A.我们可以为您提供会展服务。
B.我们有多种房型供您选择。
C.我们有很好的康乐中心。
D.我们这有多个会议室供您选择。
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（9）This is your wake up call.
A.准备好了吗？
B.您现在点菜吗？
C.这是您的叫早电话。
D.这是您的电话。
（10）The breakfast will be sent to your room in a few minutes.
A.我们会马上给您做早餐。
B.早餐几分钟后就会送到您的房间去。
C.您的房间需要什么吗？
D.早餐一分钟后就好。
3.听英语单句选择正确应答语（每题2分，共计20分，每道小题后有3秒钟作答时间）（1）Coffee or tea?
A. Coffee, please.
B. Thank you very much.
C. Yes, please.
D. Not at all.
(2) Thank you very much.
A. Yes.
B. Thank you very much.
C. My pleasure.
D. Not much.
(3) How long will you stay here?
A. 5 meters.
B. 5 nights.
C. I want to reserve a suite.
D. A single room, please.
(4) I have a reservation in your hotel. I'd like to check in.
A. When?
B. Sorry, but not now.
C. Welcome to our bar.
D. May I have your name and telephone number?
(5) There is something wrong with the toilet in my room. I am in room 1203.
A. Ok, thank you.
B. Yes, please.
C. Sorry for the trouble. I’ll send someone to repair it.
D. Is that all?
(6) Where can I have my pants cleaned?
A. Thank you.
B. We have laundry. I'll pick up your laundry right now.
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C. This is laundry service.
D. This is the laundry list.
(7) Can you put me through to Mr. Chen in room 3205?
A. Thank you.
B. This is your wake-up call.
C. Certainly. I'll do it for you.
D. Is this your room?
(8) I want something hot and spicy.
A. How about continental breakfast?
B. Why not try Mapo tofu?
C. Anything else?
D. Would you like a cup of coffee?
(9) I'd like 10 copies of this article. How much do I owe you?
A. Yes, please.
B. The total comes to RMB55.
C. Five, please.
D. No, thanks
(10) Excuse me, which is the way to the bar?
A. It's over there next to the dining hall.
B. Where to?
C. When do you leave?
D. Ok, just a moment, please.
二、口语测试
1.听中文翻译单词 (每题2分,共计10分)
（1）前台
（2）房间号
（3）护照
（4）行李员
（5）送餐服务
2.听中文翻译句子 (每题4分,共计20分)
(1) 很荣幸您能光临我们酒店
(2) 现在可以为您打扫房间吗？
4
(3) 请问您共有几位用餐?
(4) 我现在可以带您去您的房间吗?
(5) 可以告诉我您的姓名和房间号吗？
3.回答简单问题
（1）What is the date today?
（2）Would you please introduce your hotel?
(3) When the guest leave hotel, how will you farewell?
(4) Say something about yourself.
(5) Would you recommend some local specialties to the guest?
5。