外贸业务全套英文邮件

第一步

1. 向顾客推销商品

Dear Sir: May 1, 2001

Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from

all parts of the world. Reports from users confirm what we knew before it was put on the

market - that it is the best mountain bike available. Enclosed is our brochure.

Yours faithfully

2. 提出询价

Dear Sir: , 2001

We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business.

We look forward to hearing from you soon..

Truly

3. 迅速提供报价

Dear Sir: June 4, 2001

Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are

working to capacity to meet the look forward to the opportunity of being of service of you.

交易的契机

4. 如何讨价还价

Dear Sir: June 8, 2001

We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.

Yours truly

5-1 同意进口商的还价

Dear Sirs: June 12, 2001

Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.

Sincerely

5-2 拒绝进口商的还价

Dear Sirs: June 12, 2001

Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offerefor a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope

you will reconsider the offer.

Truly

6. 正式提出订单

Dear Sir: June 15, 2001

We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to

give your product a trial, provided you can guarantee delivery on or before the 20th of

September. The enclosed order is given strictly on this condition. We reserve the right of

refusal of delivery and/or cancellation of the order after this date.

Truly

7. 确认订单

Dear Sir: June 20, 2001

Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make

every possible effort to speed up delivery. We will advise you of the date of dispatch. We

are at your service at all times.

Sincerely

8. 请求开立信用证

Gentlemen: June 18, 2001

Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C

for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20.

Upon arrival of the L/C we will pack and ship the order as requested.

Sincerely

9. 通知已开立信用证

Dear Sir: June 24, 2001

Thank you for your letter of June 18 enclosing details of your terms. According to your

request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank

to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax

when the order has been executed.

Sincerely

10. 请求信用证延期

Dear Sir： Sep. 1, 2001

We are sorry to report that in spite of our effort, we are unable to guarantee shipment

by the agreed date due to a strike at our factory. We are afraid that your L/C will be

expire before shipment. Therefore, please explain our situation to your customers and secure

their consent to extend the L/C to .

Sincerely

11. 同意更改信用证

Gentlemen: Sept. 5, 2001

We received your letter today and have informed our customers of your situation. As

requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and

including September 30. Please keep us abreast of any new development. Sincerely

通知已开立信用证

Dear Sir: June 24, 2001

Thank you for your letter of June 18 enclosing details of your terms. According to your

request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank

to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax

when the order has been executed.

Sincerely

回复客户投诉的信函范文

客户投诉我们的同事工作效率和理解能力低下：

Michael:

I appreciate if u get involve with Jane， she is not following po's instructions and get

back to us in the same subject with difference. Last week was Vet certificates， then Bill

of ladings explanations， now is packaging when we are attaching all e-mail's for you and

her reference which is been discussed to be use on 3 months. We want to continue and trust

in oiur relationship but it's issues which has to be stop.

I will appreciate if you come back to us with a determination for the future.

Thanks，

第一次草拟的回复如下(没发给客人)：

1 Re. the balance of packaging

It’s our fault that we did not explain well and cause the confusion.

When we advised 3 months in the early email， we meant to ship these packaging in 3

months， and when we talked about 1 month， we meant to receive your order for these

packaging in 1 month， but the ship date can be Nov.

Pls advise if you will be able to place the order in 1 month or you need more time. We

will also improve and take care in future communication. Thank you.

2 Re. The communication efficiency

We review the emails of these days. For the email back and forth，we think the most

important reason is because we do not know well about your company internal organization andeach person’s work scope， so sometimes we do not address the right person to clarify our questions,and the message we received from different people is not consistent. We got this problem when we got back to you for Vet and BL.

Pls advise your company internal organization’s function， and we can contact the right

person in future communication. Thank you.

Apology again for any inconvenience. We will take care and improve our communication in future.

修改以后，最终发给客人的版本：

1 Re. the balance of packaging

Sori for inconsistent info we provided and confuse you.

When we advised 3 months in the early email， we meant to ship these packaging in 3 months，and when we talked about 1 month， we meant to receive your order for these packaging in 1 month， but the ship date can be Nov or later.

Pls advise if you will be able to place the order in 1 month? We will provide consistent info and prevent confusion in future. Thank you.

2 Re: The communication efficiency

We did notice it take too many back and forth communication on B/L & Vet，it sounds to me that our people don’t know well about your internal organization， we address question to improper people which come back inaccurate info and bring confusion to us， this create lots of unnecessary back and forth communication & make both parties loss efficiency. In order to improve communication efficiency， could you pls advise who we should

address for below area;

1. PO placement， PI (We notice both Mislay and Angela place Pos.)

2. Any question related to PO

3. logistic & Customs clearance， including import permit， Shipping document / Vet

Document， etc.

4. New product development

5. Packaging & artwork approval

6. Production sample approval

7. Accounting (We suppose we should contact Michael Reid， pls double cfm)

Again， apology for inconvenience. We will improve communication efficiency in future.

?外贸函电范文汇总

外贸函电书写基本原则

一、Courtesy 礼貌

语言要有礼且谦虚，及时地回信也是礼貌的表现。

例如：

We have received with many thanks your letter of 20 May, and we take the pleasure of sending you our latest catalog. We wish to draw your attention to a special offer which we have made in will be particularly interested in a special offer on page 5 of the latest catalog enclosed, which you requested in your letter of 20 May.

二、Consideration 体谅

写信时要处处从对方的角度去考虑有什么需求，而不是从自身出发，语气上更尊重对方。

例如：

“You earn 2 percent discount when you pay cash. We will send you the brochure next month. ”就比“We allow 2 percent discount for cash payment. We won't be able to send you the brochure this month.” 要好。

三、Completeness 完整

一封商业信函应概况了各项必需的事项，如邀请信应说明时间、地点等，确忌寄出含糊不清的信件。

四、Clarity 清楚

意思表达明确，要注意：

（一）避免用词错误：

例如：As to the steamers sailing from Hong Kong to San Francisco, we have bimonthly direct services.

此处bimonthly有歧义：可以是twice a month 或者once two month.故读信者就迷惑了，可以改写为：

have two direct sailings every month from Hong Kong to San Francisco. have semimonthly direct sailing from Hong Kong to San Francisco.

have a direct sailing from Hong Kong to San Francisco.

（二）注意词语所放的位置：

例如：

1. We shall be able to supply 10 cases of the item only.

2. We shall be able to supply 10 cases only of the item.

前者则有两种商品以上的含义。

（三）注意句子的结构：

例如：

sent you 5 samples yesterday of the goods which you requested in your letter of May 20 by air.

sent you, by air, 5 samples of the goods which you requested in your letter of May 20.

五、Conciseness 简洁

（一）避免废话连篇：

例如：

wish to acknowledge receipt of your letter...可改为：We appreciate your letter...

herewith please find two copies of...可改为: We enclose two copies of... （二）避免不必要的重复：

（三）短句、单词的运用：

Enclosed herewith----->enclosed at this time----->now due to the fact that----->because a draft in the amount of $1000----->a draft for $1000

六、Concreteness 具体

七、Correctness

退货英语表达

若非商品瑕疵我们并不接受退货，而瑕疵品将依照您的意愿替换（若尚有存货）或是退款。

We do not accept merchandise for return unless items are

defective, in which case they will be replaced, subject to

availability, or refunded at buyers discretion.

若因商品质量或由于我们的失误而导致的退货,将会保证得到100%的退款。

If the return is caused by the product quality or the mistake

from us, you will be guaranteed to get 100% refund.

我们提供90天的退货保证。We offer a 90-day return policy.

礼品不设退货或退换现金Gifts redeemed are non-returnable and cannot be exchanged for cash.

有关退货事宜请与您的产品供应商或售货商接洽Contact your products supplier or vendor for return instructions.

如果达成退货退款协议，本店铺会收取货品退回运费。我们在收到退回货物后，会退回款项If we have refunds agreements, you will be responsible for the return shipping charges. The balance will be refunded back to you after we receive the items

货到付款英文

我公司坚持货到付款，不打任何折扣。

We insist on payment in cash on delivery without allowing any discount.这是一家现金净流入的企业现金收入很稳定的企业，客户是货到付款，而供应商们发货后30日内就支付。

It was a cash positive business whereby clients pay cash-on-delivery and suppliers are paid 30 days after delivery.

我们暂时只接受货到付款，不便之处，敬请原谅。客户于收货时请用现金付款。We accept Cash On Delivery only up to this moment. Sorry for any inconvenience caused.

我公司不接受货到付款的支付方式，但可以考虑随单付款的支付方式。

We won''t accept payment in cash on delivery, but may consider payment in cash with order.

通常我们接受即期信用证付款或电汇。我们从不接受货到付款的办法。

We usually accept payment by L/C at sight draft or by T/T in advance, but never by

成交价格英文

purchase price 成交价

例句：

The purchase price is five million and eight hundred thousand dollars. 成交价是港币五百八十万元。

The purchase price figures out at about seven million dollars.

成交价合计为7000万美元左右。

concluded price 成交价格

例句：

To have this business concluded, you need to lower your price at least by 3%.

为达成这笔交易，你方应至少减价3%。

Once the price had been agreed, a deal was quickly concluded.

价格一经商定，交易很快就达成了。

knocked down price

例句：If was the last one they had and they sold it me at a knock down price.

这是他们手中的最后一个，他们以低价卖给了我。

英文信范文一篇

1234 Main Street

XXX city, 12345

01, 2007-7-17

(Salutation),

You may write a business letter to request information, to order a product, to apply to a school, or to seek employment. Whether you write or type a business letter, be polite, specific, and neat. Keep a copy of every business letter.

Use either the block or modified block form for a business letter. Either form has six parts, including an inside address. (Complimentary Close)

英文信的写法-商务信函的写法的技巧

英文信的写法-商务信函的写法的技巧

1 使用齐头式书写商务信函- 即不使用缩进形式分割段落

2 商务信函的收信人地址应书写在信函上方，在发信人地址之下

3 在地址之下，隔双行书写日期

4 隔双行或是流出更多的空间使得文章的正文能位于信函篇幅中央。

5 男性收信人使用Mr.，女性收信人使用Ms，如果收信人有头衔，最好写头衔，如Dr.

6 信的开端举出一个写信的缘由. ‘With reference to our

telephone conversation...’ )

7 写明写信的原因. ‘I am writing to you to confirm our order...’)

8 注明信函自己的要求. ‘I would be grateful if you could include

a brochure...’)

9 如果想进一步联系，提出建议. ‘I look forward to meeting you at...’)

10 信函结束时别忘了表示谢意. ‘Thank you for your prompt help...’)

11 注意结尾敬辞的对应. ‘Yours sincerely,’)

12 签名留出足够的位置并注明头衔

商务英语邮件写作-几点注意事项

现在的商务往来中，合作双方通常都使用电子邮件这种快速便捷的通讯方式。在商务英语邮件德写作中，

有以下几点注意事项供大家参考。

1. Email is much less formal than a written letter. Emails are usually short and concise.

2. If you are writing to someone you don’t know, a simple "Hello" is adequate. Using a salutation such as "Dear Mr Smith," is too formal.

3. When writing to someone you know well, feel free to write as if you are speaking to the person.

4. Use abbreviated verb forms (He’s, We’re, He’d, etc.)

5. Include a telephone number to the signature of the email. This will give the recipient the chance to telephone if necessary.

6. It is not necessary to include your email address as the recipient can just reply to the email.

7. When replying eliminate all the information that is not necessary. Only leave the sections of text that are related to your reply. This will save your reader time when reading your email.

中文参考：

1. 电子邮件是一种相对不是特别正式的信件。通常简短而精炼。

2. 如果你是给你不认识的人写电子邮件，那么用简单的招呼用语"Hello"就可以了。如果用"Dear Mr.

Smith"则显得过于正式。

3. 如果写给你熟知的人，用语可以像平时说话一样。

4. 可以用一些动词形式的缩写，比如：He’s, We’re, He’d, 等等。

5. 签名中要包括你的电话号码。这样，如果需要的话，收信人可以跟你电话联系。

6. 电子邮件中不需要附上你的电子邮箱地址。

7. 回复别人邮件时，应该删除所有不需要的信息，这样可以给你的读者节省读邮件的时间。