外贸业务全套英文邮件

第一步1. 向顾客推销商品Dear Sir: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in fromall parts of the world. Reports from users confirm what we knew before it was put on themarket - that it is the best mountain bike available. Enclosed is our brochure.Yours faithfully2. 提出询价Dear Sir: , 2001We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business.We look forward to hearing from you soon..Truly3. 迅速提供报价Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we areworking to capacity to meet the look forward to the opportunity of being of service of you.交易的契机4. 如何讨价还价Dear Sir: June 8, 2001We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.Yours truly5-1 同意进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.Sincerely5-2 拒绝进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offerefor a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hopeyou will reconsider the offer.Truly6. 正式提出订单Dear Sir: June 15, 2001We have discussed your offer of 5% and accept it on the terms quoted. We are prepared togive your product a trial, provided you can guarantee delivery on or before the 20th ofSeptember. The enclosed order is given strictly on this condition. We reserve the right ofrefusal of delivery and/or cancellation of the order after this date.Truly7. 确认订单Dear Sir: June 20, 2001Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will makeevery possible effort to speed up delivery. We will advise you of the date of dispatch. Weare at your service at all times.Sincerely8. 请求开立信用证Gentlemen: June 18, 2001Thank you for your order No. 599. In order to execute it, please open an irrevocable L/Cfor the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20.Upon arrival of the L/C we will pack and ship the order as requested.Sincerely9. 通知已开立信用证Dear Sir: June 24, 2001Thank you for your letter of June 18 enclosing details of your terms. According to yourrequest for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bankto open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by faxwhen the order has been executed.Sincerely10. 请求信用证延期Dear Sir： Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipmentby the agreed date due to a strike at our factory. We are afraid that your L/C will beexpire before shipment. Therefore, please explain our situation to your customers and securetheir consent to extend the L/C to .Sincerely11. 同意更改信用证Gentlemen: Sept. 5, 2001We received your letter today and have informed our customers of your situation. Asrequested, we have instructed the Beijing City Commercial Bank to extend the L/C up to andincluding September 30. Please keep us abreast of any new development. Sincerely通知已开立信用证Dear Sir: June 24, 2001Thank you for your letter of June 18 enclosing details of your terms. According to yourrequest for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bankto open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by faxwhen the order has been executed.Sincerely回复客户投诉的信函范文客户投诉我们的同事工作效率和理解能力低下：Michael:I appreciate if u get involve with Jane， she is not following po's instructions and getback to us in the same subject with difference. Last week was Vet certificates， then Billof ladings explanations， now is packaging when we are attaching all e-mail's for you andher reference which is been discussed to be use on 3 months. We want to continue and trustin oiur relationship but it's issues which has to be stop.I will appreciate if you come back to us with a determination for the future.Thanks，第一次草拟的回复如下(没发给客人)：1 Re. the balance of packagingIt’s our fault that we did not explain well and cause the confusion.When we advised 3 months in the early email， we meant to ship these packaging in 3months， and when we talked about 1 month， we meant to receive your order for thesepackaging in 1 month， but the ship date can be Nov.Pls advise if you will be able to place the order in 1 month or you need more time. Wewill also improve and take care in future communication. Thank you.2 Re. The communication efficiencyWe review the emails of these days. For the email back and forth，we think the mostimportant reason is because we do not know well about your company internal organization andeach person’s work scope， so sometimes we do not address the right person to clarify our questions,and the message we received from different people is not consistent. We got this problem when we got back to you for Vet and BL.Pls advise your company internal organization’s function， and we can contact the rightperson in future communication. Thank you.Apology again for any inconvenience. We will take care and improve our communication in future.修改以后，最终发给客人的版本：1 Re. the balance of packagingSori for inconsistent info we provided and confuse you.When we advised 3 months in the early email， we meant to ship these packaging in 3 months，and when we talked about 1 month， we meant to receive your order for these packaging in 1 month， but the ship date can be Nov or later.Pls advise if you will be able to place the order in 1 month? We will provide consistent info and prevent confusion in future. Thank you.2 Re: The communication efficiencyWe did notice it take too many back and forth communication on B/L & Vet，it sounds to me that our people don’t know well about your internal organization， we address question to improper people which come back inaccurate info and bring confusion to us， this create lots of unnecessary back and forth communication & make both parties loss efficiency. In order to improve communication efficiency， could you pls advise who we shouldaddress for below area;1. PO placement， PI (We notice both Mislay and Angela place Pos.)2. Any question related to PO3. logistic & Customs clearance， including import permit， Shipping document / VetDocument， etc.4. New product development5. Packaging & artwork approval6. Production sample approval7. Accounting (We suppose we should contact Michael Reid， pls double cfm)Again， apology for inconvenience. We will improve communication efficiency in future.•外贸函电范文汇总外贸函电书写基本原则一、Courtesy 礼貌语言要有礼且谦虚，及时地回信也是礼貌的表现。