现代管理学考题(英文)

1. Filling the follow blanks (20 points)

1. Competitors are an organization’s opponents in the external environment. An organization’s competitors are distinctly different and competing organizations.

2. Three general skills are need for effective management performance. They are human, , skills.

3. The word refers to principles of behavior that distinguish between good, bad, right, and wrong.

4. Techniques for forecasting resource are hunches, ,

time-series, and .

5. Five aspects that differentiate jobs are , job repetitiveness, skill requirements, , and required attention.

6. Five more widely used departmentalization bases are functional, , product, customer, and .

7. Contemporary organization design theory can be divided into two categories of opinion. They are and contingency approach.

8. Organizations can adopt one of the three general strategies. They are cost leadership, focus, and .

9. Three conditions that determine the effectiveness of controlling function

are , information, and corrective action.

10. JIT refers to .

11.Three management levels: , the technical level, and the strategic level.

12. The three tasks of world class managers: managing work and organizations,

, and managing production and operations. 13.Three important situational dimensions assumed to influence the leaders’effectiveness are: , task structure, position power.

14. Five key steps in developing a quality control system: develop quality characteristics, establish quality standards, develop quality review program, build commitment to quality, .

15. A number of factors affect quality: policy, information, engineering and design, , equipment, people, and field support.

16. Job depth refers to the autonomy, , and discretion or control over the job.

17. Strategy involves the selection of missions, and appropriate courses of action to achieve theses objectives.

18. Richard Hackman has identified five core dimensions that provide enrichment for

jobs. They are variety, task identity, task significance, autonomy, and .

19. __________ goes well beyond manufacturing operations involving the assembly of products. It also covers the operation of banks, transportation companies, hospitals and clinics, school systems, insurance companies, and high-technology firms.

20. Contemporary organization design theory can be divided into two categories of opinion. The second category of opinion states that the best way to organize depends upon the situation. This category is termed ____ _ ______.

⒉Identifying True or false of the following sentences (20 points)

1. Mintzberg found that managers regardless of the type of organization or the level in the organization perform similar role

2. Social responsiveness has occurred when a business has met only its economic and legal responsibilities.

3. Feedback favorably affects performance.

4. The decision-making process begins with identification of decision criteria.

5. Most individuals make decisions based upon incomplete information.

6. Nominal group technique allows individuals to operate independently.

7. No one should be held responsible for something over which he or she has no authority.

8. An organic structure has many rules with rigid hierarchical relationships and a tall structure.

9. People low in self-esteem believe they possess the ability to succeed at work.

10. When maintenance factors are not present, employees will be dissatisfied, however the presences of these factors do not build strong motivation.

11. Management is the process undertaken by one individual to coordinate the activities of others to achieve results not achievable by one individual acting alone. 12. The external environment includes all the forces acting on the organization within the organization.

13. Ethics refers to principles of behavior that distinguish between good, bad, right, and wrong.

14. Nonprogrammed decisions have repetitive and routine solutions

15. Span of control refers to the decision of how many people a manager can oversee.

16. Classical organization design includes the following characteristics: High complexity, Low formalization, and High centralization.

17. The controlling function includes all activities the manager undertakes in attempting to ensure that actual results conform to planned results.

18. Motivation is inner-striving conditions as wishes, desires, drive. It is an inner state that activates or moves.

19. Leadership is the ability to persuade others to seek defined objectives passively.

20. Customers emphasize different dimensions of quality when judging a product or service.

3. Choose the best answer for each question (20 points)

1. Which level determines the long-range objectives and direction for the organization?

a) Operational b) Technical c) Strategic d) Administrative

2. The skill that centers on a manager's ability to use specific knowledge, techniques, and resources in performing work is known as _____ skill.

a) Conceptual b) Human c) Technical d) Political

3.Top level managers concentrate on problems that

a) Occur frequently

b) Have fairly certain outcomes

c) Have a great deal of uncertainty

d) Will be solved without expanding unnecessary time and effort on them

4. Which group decision-making technique has no face-to-face interaction?

a) Brainstorming b) The Delphi Technique

c) The Nominal Group Technique (NGT) d) None Of Them

5. Which of the following organizational objective can be measured easily?

a) Market standing

b) Innovations

c) Manager performance and responsibility

d) Social responsibility

6. The large size of the company and the use of routine technology are indicators that which type of structure would be most effective?

a) Strategic organization

b) Mechanistic organization

c) Organic organization

d) Matrix

7.Which of the following departmental structures would be used if the grouping were based on the areas served in the United States?

a) Functional departmentalization

b) Product departmentalization

c) Customer departmentalization

d) Geographic departmentalization

8.In a team-based structure, _____ make(s) the decisions that affect the team.

a) Top management b) Middle management

c) First-line management d) Team members

9. The strengths and weaknesses of each alternative become obvious in which step of the decision making-process?

a) Identify the problem.

b) Identify the decision criteria.

c) Analyze the alternatives.

d) Implement the alternative.

10. Putting a decision into action and conveying the decision to the persons who will be affected by it is known as:

a) Problem identification.

b) Decision implementation.

c) Rational decision-making.

d) Irrational decision-making.

11. In using MBO, objectives should be set

A)By the supervisor

B)By the employee

C)Jointly by the supervisor and the employee

D)By top management

12. In small firms, the most important managerial role is that of

A) Leader B) Resource allocator C) Negotiator D) Spokesperson

13. Reviewing reports is a form of

A) Feedback control B) Concurrent control

C) Feedforward control D) Consecutive control

14. Increased use of MIS will change the role of managers by

A)Enhancing the effective decision-making capability of managers

B)Increasing the importance of middle managers at the expense of first-line

supervisors

C)Making managers more dependent on the organization’s computer department

D)Reducing their workload

15. Which of the following is not considered a legally required employee benefit for most organizations?

A) Unemployment insurance B) Social security

C) Workers’ compensation D) Health insurance

16. Once a problem is formulated, the next step is to

A) Select an alternative

B) List all possible solutions

C) Observe a discrepancy

D) Decide what is critical in the decision

17. With a _____ strategy, the organization concentrates on a specific regional market or buyer group.

A) Cost leadership B) Differentiation

C) Focus D) Internal growth

18. Delegation occurs when

A) A manager abdicates some of his or her responsibility to employees in the unit

B) A manager shifts some of his or her authority to another person to perform a

specific task

C) A manage asks an employee to do him or her a personal favor

D) A manager filters information in an attempt to stimulate conflict

19. When would a PERT network not provide much help?

A) When sequencing is important

B) For jobs with many steps involved

C) For complicated jobs

D) For independent projects

20. When work specialization is extensive,

A)Employee perform a single task

B)Employee perform many tasks

C)Employees are often inefficient

D) Jobs tend to be large

4. Case Study (40 points，20 each)

Case One

Target's Latest Electronics Disaster: Best Buy and RadioShack

By Rich Duprey

April 6, 2013

One of the things electronics retailer Best Buy (NYSE: BBY) had hoped to use to set itself off from the competition and thwart the effects of "showrooming" from online rival https://www.360docs.net/doc/4c2719884.html, (NASDAQ: AMZN) , was its tech support staff that could set up, install, and repair the electronic gadgets and products it sold. Providing service through its Geek Squad instead of just offering product and price would be a key differentiator for it.

It hasn't quite worked out that way, but seeking out opportunities to expand the brand has led it to partnerships in some unlikely places, like at eBay, where it offers tech support on gadgets won at auction or bought at the site, but also at more traditional retailers such as Target (NYSE: TGT) .

In search of pocket protectors

Yet much like its homegrown efforts, the branding opportunities seem to be hit or miss. Earlier this week, Target announced it was severing its relationship with the tech guys in the black-and-white Volkswagen Beetles, saying the six-month experiment had run its course and it was not renewing the partnership.

The discount retailer has been in sort of an identity crisis of its own lately, throwing a lot of options at the wall to see what sticks in an effort to jump-start sales. When it comes to electronics, however, not much has clung as it also recently ended its failed store-within-a-store kiosk concept it had with Radio Shack (NYSE: RSH) .

Unlike the Radio Shack pairing, where there were some 1,400 kiosks set up in its stores, Target's foray into tech support was much more limited -- just 29 stores in Denver and Minneapolis. In both cases, though, the problem doesn't seem to exist within the electronics retailers, but rather that Target isn't exactly a destination spot for gadgetry. Its lineup of products may be solid, but analysts have noted they haven't been as aggressive as their peers in cutting prices.

Shades of Circuit City

Target's hardlines division includes electronics (as well as video game hardware and software), but also music, movies, books, computer software, sporting goods, and toys. Even so, it represented only 18% of the retailer's revenues in 2012, down from 20% two years ago. In the fourth quarter, the segment suffered a drop in sales in the mid-single digits, with electronics themselves experiencing the worst falloff.

That's probably what led Target to agree to a year-round price-matching scheme, as Best Buy did, to meet the threat that Amazon poses. That still

might not be enough to fend off its middle-of-the-road strategy, straddling the deep discount world of Wal-Mart on one side and mid-tier retailers such as Kohl's, Macy's, and J.C. Penney on the other.

After all, the only thing usually found in the middle of the road are dead opossums and flattened squirrels. And if it wants to avoid that fate, Target's going to need more than cute tricks like wireless kiosks and tech geeks to revive its electronic sales strategy.

Circuit overload

The battle between bricks-and-mortar stores and e-commerce rages on, with Best Buy caught in the middle. After what might have been its most tumultuous year in history, there are now even more unanswered questions about the future for the big-box electronics retailer. How will new leadership perform? Will old leadership take the company private? Will a smaller store format work out for both the company and its brave investors? Should you be one such brave investor? To help answer all these questions, The Motley Fool has released a new premium research report detailing the opportunities -- and the risks -- in store for Best Buy. Simply click here now to claim your comprehensive report today. Questions：What’re Target’s problems? What solutions do you suggest?

Case Two 中文案例，运用预测理论，鼓励用英文答