电大20182019年度管理英语4参考答案

英语参考答案一、选择丿I、-I think things have been a bit difficult for us the last couple of months.- _____ A We've been working hard, but still getting behind.A. YouYe right.B. Tm afraid.C. I don't think so.2. -How can you explain the latest situation?A J know it is all my fault.A. SorryB. Excuse meC. Tm afraid3. -Do you mind if I use vouchers to spend in a restaurant?- __ B __A. Yes, please.B. Not at all. Go ahead.C. No, thank you.4. 一I'm going to Beijing for a few days.- __ C __ I wish I could go with you.A. It doesn't matter.B. Forget it.C. I really envy you.5. -The Auto Show in the City Stadium has been canceled.-Oh, no! AA. What a pity!B. It does n't matterC. It's not interesting at all!6-ls it possible for you to work out the plan tonight?・____ B ____ .A. Ill do that.B. I think so.C. Td love to.7. -How did your meeting go yesterday?A actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special9. -Will you help me arrange a meeting with Mr. Brown, please?- __ C __A. No, no way.B. No, I can't.C. Sorry I can't I have to finish my project right now.10. 一You'd better not push yourself too hard. You can turn to the team for help.-_B ______A. You are right.B. No, we cant do that. C」think it will kill our time.II. This project is too big for me to finish on time.—____ C ____ .A. Please do me a favorB. That is a daydreamC. I'll give you a hand12. AT&T found that employees with better planning and decisiorvmaking skills were _A_ to be promoted into management jobs.A. more likelyB. more likeC. more unlikely13. The dema nds and requirements placed on the CEO of Sony are d iff ere nt from —B_ on the manager of your local Wendy s restaurantA. theseB. thoseC. which14.lt is through enthusiasm and quiet intensity A we transtorm creativity and vision into thetech no logies.A. that 正确B. /C. which15. We could let some of the staff work fromhome. B ?—That's a good idea.A. Do you have any good ideasB. What do you think of itC. Is there anything else16. Could you give us a speech on management functions some day this week?—___ C ______ .A. That*a good ideaB. No, I already have plansC. I'd love to, but I'm busy this week17. The Human Resource Managing Department at Honda is given specific instruct!ons _C_ employ the best possible workers.A. how toB. on what toC. on how to18. Even the best continually seek ways to _C_ their skills.A. sharpB. sharpenerC. sharpen20. The responsibilities in handbook —B_ that managers have to be concerned with efficiency and effectiveness in the work process.A. implyB. indicate 正确C. interrupt21. so that understanding takes place. BA. enableB. EngageC. encourage22. Supervisors should ____ their employees in two - way communication so that understanding takes place.A. enableB. engage 正确C. encourage23. __ A_ CEOs spend planning, the more profitable their companies are.A. The more time 正确B. The moreC. The less time24. Will you go on a picnic with us tomorrow?—_____ C _______ .A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea25. In today's environment ____ A ____ p eople are often burned out, it's imports nt for employees to have a personal connection with you and the work you believe in.A. whereB. whenC. while26. Effective leaders distill complex thoughts and strategies into simple memorable terms _B _____________ colleagues and customers can grasp and act upon.A. whenB.岀at 正确C. who27. What you need to do is to keep things short and sweet, just the _C_.A. questionsB. topicsC. highlights28. — If you can't say what you've come to say at the meeting, what's the point?—______ B _____ ,but I thinkyou might need to changeyour approach somewhat.A. I am not sureB. I can see that 正确C. I know that29. When the message fin ally reached the Comma nd Center, it —B ______ "mutated" to become —"Send three and four-pence, we're going to a dance."A. wasB. hadC. have30」think the primary A factor is there's been so much absenee lately.A. contributing 正确B. causingC. affecting31.lt demand is rising but the firm _____ C ___ from communication failure, then stocks will fall and therew川be understaffing.A. has been sufferingB. is going to sufferC. is suffering 正确32. _______ — C identify the problems that have been occurring?—Well, as you know, the problems we had with Gary caused a lot of friction among the team.A. What would youB. Will youC. Are you able to33. — Will you go on a picnic with us tomorrow?—_____ C ________ .A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea34..Creativity, especially __ A ___ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.A. thatB. thoseC. /35. What you need to do is to keep things short and sweet, just the —C_.A. questionsB. topicsC. highlights36. Every time I tried to say something he would _B __ to something else.A. move offB. move onC. move over37. —How did your meeting go yesterday?—______ A _______ a ctually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special38— If you cant say what you've come to say at the meeting, what's the point?—______ B _______ ,but I thinkyou might need to change your approach somewhat.A. I am not sureB. I can see that 正确C. I know t:hat39. Effective leaders distill complex thoughts and strategies into simple, memorable terms _B _____________ colleagues and customers can grasp and act upon.A. when 不正确B. thatC. who40. He*s left now, but productivity has n't C that much.A. carried on 不正确B. caught upC. picked up41. Who was __A _ the meeting ?A. chairingB. leading 不正确C. charging42. — ___ B _____—rd like to have this film developed.A. What's it?B. May I help you?C. What do you want?不正确43. — What are your teammates like?— AA. They are all warmhearted and helpful.B. They all like sports and games.不正确C. They are all good friends.44. How do you get your members to —C_ as a team?A. pull apartB. pull upC. pull together 正确45. The majority of these team challenges _C __ anywhere.A. can deliverB. are deliveredC. can be delivered46」have been very lucky to have had _A __ managers during my career so far.A. terrific 正确B. terribleC. terrifying47. Will you help me arrange a meeting with Mr. Brown, please?—__ C _____A. No, no way.不正确B. No, I can't.C. Sorry I can*t. I have to finish my project right now.48. — Could I borrow your iPad for a few hours?—__ B _____A. Yes, you can.B. Sure, here you are. Enjoy your time.正确C. It does n't matter.49. The team creates an environ merit _C_ people are comforta ble in comm un i eating, advocating positions, and taking action.A. thatB. which不正确C. in which50. Team members are _B_ as unique people with irreplaceable experiences, points of view： and knowledge to contribute.A. treatedB. viewedC. known不正确51」n high school, I am equally comfortable __ B_as a member of a team and independently.A. to work不正确B. workingC. work52.1 am sorry for what I have said to you.—___ C ____A. No problem.B. Tm sure about that.C. Don't think any more about it.正确53.— Could I borrow your iPad for a few hours?—___ B ____A. Yes, you can.B. Sure, here you are. Enjoy your time.正确C. It doesn't matter.54」like to think _C ___ . I am always the one finding new ways to a situation or challenge.A. inside of the boxB. of the boxC. outside of the box 正确55」believe that I have a lot to contribute _A_ a team environment, and am comfortable in both leadership and player roles.A. toB. with不正确C. for56. Regular and concrete feedback is imports nt _B_ who is not performing up to her potential.A. when to deal with a workerB. when dealing with a workerC. when dealt with a worker 不正确57. Wow! This is a fantastic project! Tve never knownyoure so creative.—____ C—A. Don't mention it.B. Great, I dare to say I am a talent.不正确C. Thanks for your compliments.58—_____ C_—You might as well write a thanks・note.A. How do you like the rewards?B. What do you do with the rewards?不正确C. Could you suggest some ways of the rewards?59. Learning new things has always been a great _A_ for me.A. motivator 正确B. motivateC. motivation60. The leader _C __ at creating opportunities to provide rewards, recognition and thanks to his or her staff.A. exceedsB. excellentC. excels 正确61. — Do you mind if I use vouchers to spend in a restaurant?—__ B___A. Yes, please.不正确B. Not at all. Go ahead.C. No, thank you.62. —Can I get you a couple of tea?— A ____________ .A. That's very nice of youB. With pleasureC. You can, please 不正确63. _C __ clearly communicate with and actively listen to employees is essential to improve theirperform a nee.A. Be able toB. Being able 不正确C. Being able to64. _C_ the job, employers don't want to hire people who are difficult to get along with.A. Despite ofB. Regardless 不正确C. Regardless of65. An appreciated gift and the gesture of providing it will _B ___ your coworker's day.A. look upB. light up 正确C. lift to66. Youd better not push yourself too hard. You can ask the team and liste n.—_A ______A. You are right.B. No, we cant do that.不正确C. I think it will kill our time.67— ____ C __—You might as well write a thanks-note.A. How do you like the rewards?B. What do you do with the rewards?不正确C. Could you suggest some ways of the rewards?68. Self-esteem n eeds might include the _A_ from a workplace.A. rewardsB. rewarded 不正确C. rewarded69. Fift>/-five per cent of the respondents said that praise and attention from their supervisor would make them feel A the company cared about them and their well-being.A. as ifB. even if不正确C. like70. AII the team members tried their best. We lost the game, AA. howeverB. therefore 不正确C. since71. Over-the-top? You mean --—___ C ____A. Well, sometimes your co-workers feel that you are too loud.B. No, I don't.不正确C. Thanks a lot.72. — Why didn't you come to my birthday party yesterday?—_____ B __A. Excuse me, my friend sent me a flower.B. Sorry, but my wife had a car accident.正确C. Fine, I never go to birthday parties.73. At a rough _A ___ , we will take another four weeks to finish this plan.A. estimate 正确B. valueC. account74. Good work A good pay.A. deservesB. requests 不正确C. deserts75. They have come to the con elusion _A ____ t his winter will be even colder tha n before.A. thatB. forC. which不正确76.1 think I have made a great mistake.—__ C ____A. I don't think so. You really made an error.不正确B. I don't think so. It's really terrible.C. I don't think so. It's not your fault.77. — Do you know where I can repair my motorcar?—__ B ____A. Its cheap to repair a motorcar.B. Around the street corner.C. You drive too fast to damage it.不正确78. The workmen want to __ B __ the number of working hours and to increase pay.A. deleteB. decrease 正确C. depress79. Wendy suggests that we _B ___ tomorrow.A. shall goB. should go 正确C. will go80. Without his assistance, I _A ___ the research last month.A. would not have completed 正确B. could not finishC. should not finish81. — Haven't seen you for ages. What are you busy doing now?—____ C ___A. Yes Jong time no see.B. Yeah, thanks for coming.C. I am working part time in a bookstore.正确82. — Over-the・top? You mean…— AA. Well, sometimes your co-workers feel that you are too loud.正确B. No, I don't.C. Thanks a lot.83. Linda walked at the head, A by her colleagues.A. followedB. following 不正确C. to follow84. Please ask the solicitor what his __ B __ would be to take the case to court.A. fareB. feeC. salary不正确85. A child's character is greatly influenced by his home ___ B_.A. caseB. environment 正确C. situatio n86. — Can I have three days off next week, Mr. Smith?—_B_. I can manage without you.A. I'm afraid notB. Of courseC. It depends 不正确87. — If you don't believe in yourself, no one else will.—_C_. Confidence is really important.88. They depend on each other to survive. In other words, they are —B_ for survival.A. interwovenB. interdependent 正确C. inter national89. He ordered that no岀ing _ B __ until the police arrived.A. was touchedB. should be touched 正确C. had been touched90. Redundancy happens when employees need to _C— their workforce. And as a result, someone gets dismissed from workA. reformB. reproduce 不正确C. reduce91. — Which of these hats do you want?—____ A_. Either will do.A. I don't mind 正确B. No problemC. Go ahead92. — If you don't believe in yourself, no one else will.—_C_. Confidence is really important.A. That's not the pointB. I don't think so 不正确C. I couldn't agree more93. By the end of the year, the sales plan for the next year_B_.A. will be madeB. will have been madeC. have been made 不正确94. AII _A_ glitters （闪闪发光）is not gold.A. that正确B. whichC. what95. To build the reservoir （水库）,thousands of people have to be_A _____ .A. relocatedB. repeated 不正确C. reopened96. — Terribly sorry to interrupt: but may I use your dictionary?—Yes, _____ A _____ .A. of courseB. it doesn't matterC. no hurry不正确97. — Have you already paid? Whats my share of the bill ?—__ C ___ . It wasrYt very much.A. Its my shareB. None of your business 不正确C. Don't worry about it98. An agreement was reached on the _C_ of mutual respect and mutual interest.A. basic不正确B. baseC. basis99. _C_ there is smoke, there is fire.A. If不正确B. WhenC. Where100. Compared _A_ English, Chinese is generally believed to be more difficult to learn.A. with正确B. fromC. against101. — The Auto Show in the City Stadium has been canceled.—Oh, no ! AA. What a pity!B. It doesn't matter!不正确C. It's not interesting at all!102. — Sorry for being late. I should have called you earlier.—__ C ___ . Ive just arrivedA. That's no troubleB. You are welcomeC. That's all right 正确103. _A __ the importance of English, we should put more effort into it and try to learn it well.A. GivenB. Giving不正确C. Gave104. After days of investigation, the police were _B_ reality.A. looking into 不正确B. approachingC. fin ding105. The reason _B_ he was absent from class yesterday was that he was ill and hospitalized.A. forB. why正确C. that106. — You have to believe in yourself. No one else will, if you don't.—_______ C ______ Confidence is really important.A. It's not my cup of tea.B. I don't think so.不正确C. I couldn't agree more.107. —It's about a successful businessman's management experience, isrft it?—___ B ____A. My pleasure!B. That's right!正确C. Its up to you!108. The key A successful implementation is clearly communicating the strategy to the whole company.A. toB. in 不正确C. of109. We _B ___ with achievement.A. doneB. are obsessed 正确C. catch up110. _C __ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.A. ThereforeB. ButC. Although 正确111. —Scott, I'd like to have your opinions about my written report.—___ C ______ But I have one suggest!on.A. That's a good idea.不正确B. You are too modest.C. It looks fine to me.112. — I'd like a wake-up call at 7:00 a m., please!—OK,________ B ____ .A. You will certainly make it.B. I'll make sure you get one.C. just do what you like.不正确113. How do we expect to compete with a company that has such a huge _C __ and huge resources?A. recomm end ati onB. reductionC. reputation 正确114. We need A communication skills: listen carefully, think before you speak and manage conflicts diplomatically.A. outstandingB. plainC. general不正确115. This is the man _B_ last night.A. whom I saw himB. whom I saw 正确C. what I saw116. _______ C _______ -Actually I prefer working on my own.A. Could I use this dictionary?B. May I open the window to let in some fresh air?C. Do you prefer teamwork or working individually?正确117. —Scott, I'd like to have your opinions about my written report.—____ C _____ B ut I have one suggest!on.A. Thafs a good idea.不正确B. You are too modest.C. It looks fine to me.118. He will write to me as soon as he _B_ home.A. will have returnedB. returnsC. will return 不正确119. please A your hand if you have any question at all.A. raiseB. rise不正确C. arise120. When people are surrounded by _B_ communication and encouragement, they can find the courage to try, fail, redo, and try again.A. complicatedB. constant 正确C. corporate121. — I'd like a wake-up call at 7:00 a m., please!—OK,_______ B _____ .A. You will certainly make it.B. I'll make sure you get one.正确C. just do what you like.122— __________ C ____________—Actually I prefer working on my own.A. Could I use this dictionary?B. May I open the window to let in some fresh air?C. Do you prefer teamwork or working individually?正确123. — Who should be responsible for the accident?—The boss, not the workers. They just carried out the order _B ___ .A. as are told 不正确B. as toldC. as they told124. How do we expect to compete with a company that has such a huge _C __ and huge resources?A. recommendationB. reductionC. reputation 正确125. We need A communication skills: listen carefully, think before you speak and manage conflicts diplomatically.A. outstanding 正确B. plainC. general二、阅读理解21. Con firming receptio n of the sent messages means A _______ .A. the messages are sent to the right receiversB ・ the messages are correctly understoodC. the messages are correctedly written22. In the famous British Army Commander story, it was probably at the step of _____ A ___ that went wrong in the communication chain.A. decodingB. sen dingC. conceiving23. Chinese whispers is __ B ______ .A. a person who whispers in ChineseB. a game to pass message around in a whisperC. the fact that Chinese people don't normally talk very loudly24. Allocative failure does NOT happen when _____ A ____ .A. the right information goes to the right placeB. a company gathers false informationC. the correct information is not received by the right person25. Which of the following cases belongs to human failure? CA. Increasing customer complaints.B. Adequate communication between departments.C. Decreasing creativity across departments.21. What is the main idea of this passage? BA. To introduce some of the author's ideas about management.B ・ To introduce five distinct functions of managing proposed by Fayol.C. To promote the book entitled Admin i strati on Industrielle et Generale.22. What are the influe nee of Fayol's book Admin i strati on Industrielle et Generale? CA. It is of no influence at all for today.B. It is nearly forgotten by the world.C. it is still great effect on current management courses.23. Which step of managing refers to bring staff together and tell them what to do? BA. Leading.B. Organizing.C. Staffing.24. Which item in Chinese below has not mentioned as things needed to take care for people management?AA. 住房公积金B. 医疗补贴C. 请假25」n the step of ____A __ , managers need to find out obstacles in the course of achieving company's objectives and goals.A. controllingB. leadingC. planning1. Confirming reception of the sent messages means CA. the messages are sent to right receiversB. the messages are correctly understoodC. the messages are correctly understood by right receivers2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain? AA. Conceiving.B. Sending.C. Receiving.3. What is Chinese whispers? BA. Who whispers in Chinese.B. A game to pass message around in a whisper.C. Chinese people who don't normally talk very loudly.4. Allocative failure does NOT happen when AA. the right information goes to the right placeB. a company gathers false informationC. the correct information is not received by the right department or person5. According to the passage, which of the following cases does NOT belong to human failure? CA. Decreasing creativity across departments.B. Inadequate communication between departments.C. Increasing customer complaints.1. This team building event was aimed at BA. helping these young, bright and enthusiastic employees become more concentrated on their workB. making the team members know how to share information or solutions and cooperate with each otherC. building up team morale2. This event was held in AA. a self-service restaurantB. a coffee shopC. a classroom3. About how many team members were out of the second round of the activity? CA. 30.B. 35.C. 5.4. Which statement below is correct? CA. In the second round, every one of the team had found their balloons after 15 minutes.B. In the third rou nd, the team members were asked them to find the b allo on with their name on it amongst the hundreds of other balloons in the room.C. In the third round, every body had their own balloon with help from others within 2 minutes.5. What was the event going to teach these employees? AA. Sharing and cooperating with other team members is more efficient when they are working together.B. Focusing solely on employees* own pursuits is not allowed in workplace.C. Failure of teamwork is caused by individual.1. How would you describe Google?回答不正确A. Medium -sized international companyB. Large global enterprisesC. Large American company2. Which one does NOT belong to the methods that Google motivate its employees?回答不正确A. Promoting the employee who has more influe nee on Google the higher job positio n.B. Shuttling the employees between home and office.C. Offering entertaining equipment in workplace.3. Who founded Google?回答不正确A. Larry Page and Sergey BrinB. Karen MayC. Sergey Brin4. If you are a normal employee of Google, what could you do EXCEPT?回答不正确A. Know all information of Google and discuss questions with your leaders.B. Only work for the project you choose.C. Play bowling with your colleagues and get away from mundane errands.5. What is Google's secret to success?回答不正确A. In novating hi-tech products.B. Paying high salary to the employees and practicing strict management.C. Valuing the happiness of its employees as much as innovating good products. 答案:1. B2. A3. A4. B5. C1. What should you do when you are given a bad performanee review?回答不正确A. Argue with your boss.B. Make immediate remarks.C. Stay calm and listen carefully.2. What should you do after you are given a bad performance review?回答不正确A. Quit your job immediately.B. Insist on making comments.C. Learn from the review.3. What should you do if you do not agree with the bad performanee review?回答不正确A. Tell the boss directly that you do not agree with the review.B. Make a written statement on your own behalf if it is allowed.C. Do not express your different understanding in a written statement.4. How do you improve a bad performanee review?回答正确A. Understand the established performance standards.B. Learn more about what the employee wants or expects.C. Learn what the person who gives the review may think5. Why should we understand the cause of a bad performance review?回答不正确A. Because it helps the employee to get promoted immediately.B. Because it encourages and motivates the worker to do better.C. Because it prevents the employee from professional growth.答案：1. C 2. C 3. B 4. A 5. B1. Enterprises carry out downsizing, reorganizing and cutting costs in order to 回答正确A. cut down on the number of workersB. reshuffle the organizationC. survive2. a No industry is exempt" means 回答正确A. No industry is an exceptionB. No industry is an exampleC. Not every industry can be exempted3. The following questions are often discussed among scholars EXCEPT 回答正确A. How can bosses create favorable conditions for changeB. How can productivity be increasedC. What can workers do to get through change4. How many suggestions does the author put forward?回答正确A. 4B. 5C. 65. From the passage, we know that Robin Sharma is 回答正确A. an expert on leadership, and personal successB. a great leaderC. someone who likes to play the game of Hide and Seek答案：1. C 2. A 3. B 4. C 5. A1. What is necessary in creating innovation culture?回答正确A. communicationB. courageC. immitation2. How does 3M create its inn ovation culture?回答正确A. Put innovation at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recognize innovation in every part of the company.3. The word prerequisite in "Make it a job prerequisite" means 回答不正确A. required as a prior conditionB. going afterC. pnor to request4. How does Gillette create its innovation culture?回答不正确A. Put inn ovation at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recog nize inn ovation in every part of the company.5. The formation from idea to innovation needs 回答不正确. A. discussion and reviseB. failure and courageC. support and cooperation答案：：L B 2. B 3. A 4. C 5. C三、判断正误1、in competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performs nee; higher performance impacts improved client outcomes; improved client outcomes contri bute to service excel I e nee.Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.26. A positive work culture will give workers more satisfaction.27. Positive cultures have a lot to do with leadership vision and values.28. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.29. In competitive markets, leaders are under more and more pressure to keep a positive work culture.30. Positive work culture can be built in a short time.答案：26. T 27. T 28. F 29. T 30.F26. Nokia lost the smartph one battle because its tech no logy was not as good as that of Apple.27. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them.28 Nokia's top managers were frank to hear the truth, but the top ones didn't listen to them.29. Middle managers in Nokia delivered results more than they promised earlier.30. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.答案：26.F 27. F 28. T 29. F 30.T1. Communication and leadership don't always go hand in hand.回答正确2. The say-do gap happens when people misundersta nd their leaders intention.回答正确3. Using technical jargon makes a leader convincing.回答不正确4. Communicating sincerely is always the best.回答正确5. Observation is as important as communication when you want to know what people really think.回答正确答案：1. F 2. F 3. F 4. T 5. T1. Team building event is traditionally related to playing games at resort.回答正确2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.回答正确3. a Retreat" in the first paragraph means withdrawal of troops after a defeat.回答不正确。