酒店情境英语上册答案
《酒店情景英语》期末考试试卷附答案
《酒店情景英语》期末考试试卷附答案一、单选（每小题5分，共70分）1.The word “reservation” equals toA.ServiceB. BookC. InvestmentD. Settle the bill2.“double room” isA.单人间B. 标准间（配两张单人床）C. 双人间（配一张双人床）D. 三人间3.ID card isA.登记卡B. 房卡C. 信用卡D.身份证4.“walk-in guest” meansA.没有提前预定房间的客人B. 走着的客人C. 走着进来的客人D. 入住的客人5.The word “deposit” in our book refers toA.存钱B. 押金C. 取钱D. 维修6.All the words below are used in Launder Services exceptA.shrinkB. mendC. beverageD. stain7.Sichuan cuisine is and contains chili.A.sourB. sweetC. hotD. salty8.The word “cuisine” meansA.热辣的B. 菜系C. 苦干的D. 大堂吧9.The word “miscalculation “refers toA.确认B. 算账C. 结账D. 算错账10.火腿A.SausageB. hamC. hot legD. pork leg11.Where is the washroom?A.前台在哪里？B. 商店在哪里？C. 可以为我叫出租车吗？D. 洗手间在哪里？12._____________in our check-in procedures since the new manager took over.A.There are changesB. Changes have been thereC. There have been changesD. We have changes13.What should the reservation clerk says first when he/she answers the phone?A.Reservations, may I help you?B. Welcome to our hotel.C. please come to our hotelD. Please enjoy your stay.14.Which of the following is not the tableware that usually used in western food?A.ChopsticksB. knife and forkC. dessert plateD. napkin二、连线题（每小题3分，共30分）酒店情景英语参考答案：二、连线题。
《酒店情境英语》M2U6Others
1. E 2. D 3. F 4. B 5. G 6. C 7. A 8. H 9. J 10. K 11. I
• • • • • • • • • • •
Match the expressions with their correct definitions.
Hotel English
• • • • •
1. C 2. A 3. F 4. G 5. D 6. E 7. B
Practice the sentences with your partners.
• • • • • • • • •
Hotel English
•
Would you like to go by airplane or by train? Would you prefer economy class or first class? It’s too far to walk so you’ll need to take a taxi. Please calm down. This is our fault. May I have your name and room number, please? Sorry. We’ll take action right away, don’t worry about it, please. We’ll manage it, but we don’t have any spare room today. Let me just contact the assistant manager to see what we can do. Here is a map. I marked our hotel, the subway stations, and the Disneyland on it for you. If there is anything else we can help, please feel free to tell us.
《酒店情境英语》M4U3Laundry Service
Hotel English
C. Do you know these useful expressions?
1. Good morning. I’m here to collect your laundry. 早上好。我来收取您要洗的衣物。 2. Do you have any laundry? 您有衣物要洗吗？ 3. Would you please fill in the laundry list? 麻烦您填写下洗衣单好吗？ 4. Do you have any special request? 您有什么特殊要求吗？ 5. We could offer many kinds of services, such as washing, drycleaning, ironing and mending. 我们提供各种服务比如水洗、干洗、熨烫和缝补。 6. Would you like a next-day service or an express service? 您是要第二天取服务还是快洗服务？ 7. The indemnity should not exceed ten times the laundry charge. 赔偿不超过洗衣费的十倍。 8. We charge 50% more for express. 对于快洗我们加收50%。
Hotel English
Dialogue 2:
• Listen and answer questions: 1.What does the guest have for laundry? 2.Which items does she need tomorrow morning? 3.How long does express service take? 4.When can she get her other laundry back?
酒店情景英语-3u3
Learn by heart
1.西餐常见菜点
2.西餐的上菜顺序 3.西餐点菜服务常用语
Classactivity Roll Play
Scene One: Mr. Green and his girl friend are sitting in a western restaurant, but they don’t know how to take order.
Situational Dialogues
1. Taking an Order for Western-Style Food
Scene: After drinks being served, a waiter asks the dining guests about
their orders for some dishes.
• scramble v. 炒
பைடு நூலகம்
stew v. 炖汤
• smash v. 弄碎
stir-fried 用旺火炒
• veal cutlet 小牛肉排
sirloin n. 牛里脊肉
• gin n. 杜松子酒
martini n. 马提尼酒
• charbroil v. 用碳烧烤
broccoli n. 西兰花
• dressing n. 调料,打扮
Chapter 3 Food & Beverage
Unit 3 Taking Orders for the Western Food
Listening Practice 1.Listening and fill in the blanks.
2.Listening and fill in the missing information.
《酒店情境英语》M2U3Concierge Service
Answers to the exercises:
Mr./Mrs./Miss： Ron TIME： this evening Shopping list: 1， oranges 2， apples 3， grapes 4， chips 5， cookies 6， popcorns 7， 8， 9， 11， 10， 12， Shopping List Room No： 506
Hotel English
Dialogue 3:
• Listen and answer questions:
• • • • • Where is Mr. White going tomorrow? What does he ask the bellman to do? When is Mr. White’s flight? What is the pick-up time? What time is the morning call?
Hotel English
Dialogue 2:
• Listen and answer questions:
• What is Mr. White going to do this evening? • What does Mr. White ask the bellman to buy? • How many people will come tonight? • How much does Mr. White pay in advance?
Hotel English
Dialogue 4:
• Listen and answer questions:
– What is the bellman doing? – What does Mr. White want the bellman to do? – Is it free service or not? – How can Mr. White get his baggage back?
饭店情景英语试题及答案
饭店情景英语试题及答案1. 当你进入饭店并需要询问是否有空位时，你应该说什么？A. Do you have any vacancies?B. Do you have any rooms available?C. Do you have any tables available?D. Do you have any seats available?答案：C2. 如果你想点一份牛排，你应该如何表达？A. I'd like to order a steak.B. I'd like to have a steak.C. I want a steak, please.D. All of the above.答案：D3. 当服务员问你牛排需要几分熟时，你应该如何回答？A. I'd like it well-done.B. I'd like it medium-rare.C. I'd like it rare.D. All of the above.答案：D4. 如果你想要求服务员推荐一道特色菜，你应该如何说？A. Can you recommend a specialty dish?B. Can you suggest a special dish?C. What's the chef's special?D. All of the above.答案：D5. 当你想要结账时，应该如何表达？A. Can I have the bill, please?B. I'd like to pay the bill.C. Check, please.D. All of the above.答案：D6. 如果你想要一杯咖啡，你应该如何点单？A. I'd like a coffee, please.B. Can I get a coffee?C. I want a cup of coffee.D. All of the above.答案：D7. 当你询问饭店是否提供早餐时，你应该如何问？A. Do you serve breakfast here?B. Is breakfast included?C. What time is breakfast served?D. All of the above.答案：D8. 如果你想要取消已经点的菜，你应该如何说？A. I'd like to cancel my order.B. Can I change my order, please?C. I want to remove this dish.D. All of the above.答案：D9. 当你想要额外的餐具时，你应该如何请求？A. Could I get some more cutlery?B. I need another fork, please.C. Can I have extra utensils?D. All of the above.答案：D10. 如果你想要询问饭店是否接受信用卡支付，你应该如何问？A. Do you accept credit cards?B. Can I pay with a credit card?C. Is it okay to use my credit card?D. All of the above.答案：D。
酒店情境英语上册答案
酒店情境英语上册答案Section 1 Listening Practice1-2Dialogue 1Reservation Desk singlepresidential breakfastdeparture guaranteeDialogue 2book confirmhigh occupancies waiting listhandicapped expenses1-3OPENSection 5 More Exercises5-1OPEN5-2 B C D A D5-3OPEN5-41) 对不起，单人间预订已满。
双人间可以吗?2) 现在是旺季，实在对不起，请您这星期晚一点再来电话吧，到那时我们也许会有取消预订(的客人)。
3) 团体预订我们提供10%的折扣，先生。
4) 请把您的地址留一下好吗，先生？我们马上给您发确认函.5) 我们期望能够有机会再次为您服务。
6) I’d like to book a Japanese suite with bath from April 10 to April 16.7) The room rate is $50 per night.8) We have an airport representative to receive our guests there. Would you please tell me yourflight number?9) Wait a moment, please. I’ll check if there is a room av ailable for those days…Oh, I’mawfully sorry, sir. Our hotel is fully booked in that period, because it is peak season.10) We have single room, double room, suite and French presidential suite.Section 1 Listening Practice1-2Dialogue 1baggage Reception Deskadvanced deposits registration formcredit card room cardsDialogue 2record scheduleda morning call buffetDialogue 3check out conventioncancellations departure date1-3OPENSection 5 More Exercises5-1 D B A E C F5-2 A D C B C C D A A5-3 1) T 2) F 3) T 4) F 5) T 6) T 7) T 8) F 9)T 10) F5-4 1）请您填写入住登记表并预付500元。
《酒店情境英语》M1U5Making apologies
• 13. Please forgive me. I didn’t mean to do that. • 请原谅我真不是有意那么做的。 • 14. Sorry，I really didn’t mean that. • 抱歉我真不是那个意思。 • 15. I’m sorry for giving you so much trouble. • 对不起给您添了那么多麻烦。 • 16. Excuse me. • 请原谅。 • 17. Please excuse my coming late. • 对不起我来晚了。 • 18. Excuse me for not calling you. • 很抱歉没有给你打电话。 • 19. I am sorry. That was really clumsy of me. • 对不起我太笨了。
Hotel English
Module 1 Daily Communications
Unit 5 Making apologies
Hotel English
Unit 5
Making apologies
• As a staff working in the hotel, we sometimes will make some mistakes while dealing with our guests. For example, if we haven’t got the room ready for the guests during their outing, we must apologize to the guests and ask for their forgiveness. In this unit we will learn how to make apologies.
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Dialogue 1Reservation Desk singlepresidential breakfastdeparture guaranteeDialogue 2book confirmhigh occupancies waiting listhandicapped expenses1-3OPENSection 5 More Exercises5-1OPEN5-2 B C D A D5-3OPEN5-41) 对不起，单人间预订已满。
双人间可以吗?2) 现在是旺季，实在对不起，请您这星期晚一点再来电话吧，到那时我们也许会有取消预订(的客人)。
3) 团体预订我们提供10%的折扣，先生。
4) 请把您的地址留一下好吗，先生？我们马上给您发确认函.5) 我们期望能够有机会再次为您服务。
6) I’d like to book a Japanese suite with bath from April 10 to April 16.7) The room rate is $50 per night.8) We have an airport representative to receive our guests there. Would you please tell me yourflight number?9) Wait a moment, please. I’ll check if there is a room available for those days…Oh, I’mawfully sorry, sir. Our hotel is fully booked in that period, because it is peak season.10) We have single room, double room, suite and French presidential suite.Dialogue 1baggage Reception Deskadvanced deposits registration formcredit card room cardsDialogue 2record scheduleda morning call buffetDialogue 3check out conventioncancellations departure date1-3OPENSection 5 More Exercises5-1 D B A E C F5-2 A D C B C C D A A5-3 1) T 2) F 3) T 4) F 5) T 6) T 7) T 8) F 9)T 10) F5-4 1）请您填写入住登记表并预付500元。
2）因为您没有预订，恐怕我不得不给您在其他酒店订房了。
我们酒店的房间已满。
3）我想知道我是否可以在贵酒店再续住两天。
4）请记住将您的钱物、贵重物品存在保险箱内，否则一旦出现丢失，酒店概不负责。
5）对不起，我没能在预订单里找到您的预订。
您是否收到了确认信？5-5 Accepting an InvitationMr. and Mrs. John Smithaccept with pleasurethe kind invitation ofMr. and Mrs. Andrew K.K. Wangto a dinnerat eight o’clockthe fifth of JulyNew Asia Hotel100 Deep Water Bay RoadHong KongUnit 3Dialogue 1standard banquet hallsbeauty salon billiardDialogue 2Bell Captain’s Desk piecesfeatures tagsdelivered requestcurtains brochure1-3OPENSection 5 More Exercises5-1(√) Say “welcome” to the guests.( ) Introduce the receptionist to the guest.( ) Register for the guests.( ) Check the guest’s passport.(√ ) Assist the guests with their baggage.(√ ) Accompany the guests to the rooms.(√ ) Deliver messages and mails.(√ ) Show the room facilities for the new guests. 5-2 C A B A C5-3 OPEN5-4 1) single room, double room, suite, presidential suite, deluxe2) restaurant, banquet hall, bar, café, patio3) beauty salon, barber shop4) billiard room, bowling room, indoor-swimming pool, gym5) book-store, souvenir shop, supermarket5-51) I’m very glad to meet you. Let me take your baggage. A suitcase and a traveling bag, aren’t they?2) Let me show you the way to Front Desk. This way, please.3) Do you have any valuables and breakables in your bag?4) Please register at the Front Desk over there.5) Our hotel is a well-equipped and first-rate international hotel.6) I will ask someone to send your luggage to your room right now.7) 请不要落下行李。
8）先生，我来帮您叫辆出租车吧？9）您的行李会单独送上来的。
10) 您回酒店的时候可以将酒店的房卡给司机看。
5-6 OPEN5-7 OPENUnit 4Dialogue 1stuck on ordinaryoverweight envelopeDialogue 2spot go straightorder suggestionsDialogue 3lobby bar Travel agencymessage At your service1-3OPENSection 5 More Exercises5-1OPEN5-2 OPEN5-3 1）沿着这个厅一直向前走，到楼梯就可以了。
2）向右拐，走到厅的尽头，右边最后一个房间就是他的。
3）书店在地下一层电梯口的对面。
4）接待处在咖啡厅入口处的旁边。
5）对不起，您走错方向了，请转过去再向前走。
5-4 OPEN5-5 1) C 2) B 3) G 4) D 5) F 6) E 7) H 8) A5-6. OPENUnit 5Dialogue 1exchange rate memonotes checkDialogue 2check out minibarDialogue 3deposit regulationsaccount in cashreceipt understanding1-3OPENSection 5 More Exercises5-1 3) 4) 5) 6)5-21）最近两个小时您是否签过单？2) 希望您在本酒店过得愉快并祝您一路顺风。
3）账单的确有错，我深表歉意。
4）非常抱歉给您带来不便，我保证类似的事情不回再发生了。
5）根据今天的外汇牌价，一美元兑换6.89元人民币。
6）我再给您开一张收据，再请您核对一下。
7）请您在此填写您的姓名、护照号和房间号。
8）请在这张兑换单上签字好吗？9）这是5张100元钞，4张50元的，10张10元和25张1元的。
10）要兑换回美元，您必须倒中国银行或机场外币兑换处办理。
5-21) D 2) C 3) A, C 4) A, B, C, D5-4 F T T F F T5-5OPENUnit 6Dialogue 1U disc virusesoriginal draft portable computercopies XeroxedDialogue 2do me a favor pleasureticketsDialogue 3in advance overhead projectorslide projector1-3OPENSection 5 More Exercises5-1 OPEN5-2 1) cashier 2) business center 3) information desk4) operator 5) cashier 6) reception desk5-3 F T T F T T5-4许多饭店的商务中心已新添不少设施，只有一些小型饭店的商务中心还没有让自己的计算机联网。
许多商务中心现在均有电子商务服务,如发电子邮件等。
有些还专门备有电脑出租，以便让商务客人可以上网或用自己的手提电脑上网。
5-5 OPENUnit 7Dialogue 1invite leave a messagedinner RestaurantDialogue 2correct pay callspell operator.charges hold the lineDialogue 3a morning call IDD1-3OPENSection 5 More Exercises5-1 OPEN5-2 T T F F F5-3 have, been, have been trying, don’t, leave, do, went, have just, is, didn’t, were, arrived, are, going to do, am going , is, will be, will, will, stay, will.5-41) 该电话占线，我一接通就给您转过去好吗？2）这个电话线路有些干扰。
3）请您别挂电话，我这就给您接通。
4）对不起，斯密斯先生现在不在房间，需要我给您留言吗？5）如果您要挂对方付费电话，请您先拨“0”，请接线员帮您接转。