管理沟通练习题

管理沟通练习题一、单选题1. According to Harvard Business School professor John Kotter, managers today spend only 25% of their time:（）A. Working with the bossB. Working with people outside the organizationC. Working aloneD. Working with their subordinates2. Among the options for delivering a speech, which one is the best? ( )A. MemorizedB. Extemporaneous speeches （腹稿式）C. Manuscripted speeches (照稿式)D. Impromptu speeches(即兴式)3. The greatest challenge managers face regarding communication is( )A. Admitting to flaws in their communication skillsB. Being a good listenerC. Writing and editing their own speechesD. speaking to larger audiences4. An action strategy for business communication is( )A. To confirm agreementB. To seek agreementC. To provide factsD. To provide a point of view5. According to Milton Rokeach’s view of the human attitudinal system, which component is the most susceptible(易受影响的)to persuasion? ( )A. AttitudesB. BehaviorsC. OpinionsD. Beliefs6. The core management skill of the twenty-first century is ( )A. Conflict managementB. EfficiencyC. Crafting persuasive message sD. Satisfying everyone7..Which of the following is an advantage to working virtually（虚拟）( )A. TechnologyB. PeopleC. CultureD. Productivity8.. When conducting a teleconference you should ( )A. Speak slowlyB. Tap your pencil on your deskC. Read from a prepared statementD. Wear light blue clothing9. Which of the following is not one of the five styles of conflict management? ( )A. AccommodatingB. AssertivenessC. AvoidingD. CollaboratingE. Competing10. To maximize participation and collaboration at a meeting you should:( )A. Sit the leader at the end of a long, narrow tableB. Have the leader sit with participants at a round or square table.C. Create an expectation that speech only comes from the front of the room.D. A and C11. Which of the following meeting styles is a military-style meeting in which team members report to you, answer your questions, and make recommendations?( )A. The “Congressional” systemB. The “Prime Minister” systemC. The Staff conferenceD. The “House of Commons” systemE. The business conference12. Which of the following is not a function of silence? ( )A. To prevent communicationB. To provide thinking timeC. To communicate nothingD. To express apology13. According to Sonya Hamlin, people listen to speeches for this reason.( )A. Their own self-interestB. Who is telling the storyC. How the story is toldD. All of the above14. Which of the following suggestions will make it easier for you to provide feedback to another person? ( )A. Present your opinions about the other person as factsB. ExaggerateC. Speak on others’ behalfD. Phrase the issue as a statementE. Be subjective15.. Facial expressions belong in which category of human movement ( )A. EmblemsB. RegulatorsC. Affect displaysD. AdaptorsE. Illustrators16. The most important that meeting planner can do with their agenda, once it’s written ( )A. is to stick to it B .is to wander off topicC. is to prove agenda isn’t appropriate?D.B and C17.According to Maslow’s Hierarchy of Human Needs, your fear of losing your job would be a part of which of the following human needs: ( )A. Basic/Physiological needsB. Security/Safety needsC. Belonging needsD. Love/esteem needsE. Self-actualization needs二、简答题1.What is crisis? And we should how to deal with it ?2..What are the levels of communication? And explain their purpose simply.3.Why do employers monitor when the employees send E-mail?4.How to receive feedback from others?5. What are the functions of silence during interpersonal communication ?6. Name the skills you need to involve in cross-cultural communication.7.How to make yourself be persuasive? fiver essential skills of active listening.9.What are the characteristics of the manager’s job?10.What are the objectives of persuasion?11. when you send email to others, what kind of etiquette you should follow?12.What are the benefits of better listening ?13. Name the principles of nonverbal communication14. How to manage your anger in communication?三、写作, 120字左右,英文。

My top concernMy work in the futureI want to be a good communicatorI want to be a good speaker四、信的排列格式（3种）。