《饭店英语》A卷

1: Match the expression on the left with the best meaning on the right. 找出下列各词的意义。

(1*20)1.Reserve a. able to be used2.Rate b. to tell sb. that a possible arrangement, date, time etc. is now definite3.Guarantee c. a fixed standard room charge or payment4.Available d. to arrange for a place in a hotel, restaurant, plane etc. to be kept for sb.5.Confirm e. to promise to pay for the room even if it is not used6.Claim a. information7.Postal service b. to take something that belongs to you8.Respectively c. cause physical harm to something or to part of someone’s body9.Damage d. the public service for carrying letters, parcels etc e. each separately in the order mentioned11.Transfer a. examine in order to learn whether something is correct12.Charge b. cross out; say that something already arranged or decided upon will not bedone, will not take place, etc.13.Cancel c. change position, move14.Passport d. ask as a price, ask in payment15.Check e. government document to be carried by a traveler abroad, giving personalparticulars16. Reserve a. (of a seat, space) not being used or occupied17. Vacant b. a comfortable room for sitting in, having a drink in the hotel18. Full c. be fully occupied; be filled completely19. Lounge d. a place where meals are sold and eaten20. Restaurant e. to book in advance; to keep for special purpose2: Complete the following with words or expressions from the dialogues. 用所学到的词汇或短语完成下列句子。

（1*15）1. C guaranteed reservations are the most common form of guaranteed reservation.2. A guaranteed reservation assures the guest that the hotel will h a room until a specific time of theday following the guest’s planned arrival date.3. A prepayment reservation requires that a payment in full be received i .4.If a guest stays until the night of the 12th and leaves on the morning of the 13th, the d is the13th, not the 12th.5.He telephones the hotel to book eight single rooms for three nights i EricaTravel.6.Could you tell me where to d my valuables?7.Would you please go over to pay at the c ? 8.Your luggage can be c right after you arrive in Shanghai.9.Guests can get all kinds of i at the Reception Desk.10.Guests are advised to leave their v in the hotel safe.11.The c c are listed in the Service Directory in your room.12.A p call can only be accepted by the particular person you are calling.13.Shall I connect you with the O O ?14.From the Shenzhou-V（神州五号）,astronaut Yang Liwei told his family he felt “very good” in space.That was really a L D Call.15.Hold on, please. I’ll p you t right now.3: Complete each sentence with the correct form of the word given. 用所给单词的正确形式填充。

（1*5）1.Customers usually make a phone call or send a fax to make a . (reserve)2.They made a booking for twenty people but it isn’t a booking yet. (confirmation)3.I’m sorry, but there is no for the banqueting room for the date you require. (available)4.There’s no one in Table 2 at the moment and Table 4 is also . (occupy)5.The receptionist will any valuables which have been deposited for safekeeping. (return)4: Translate the following words and expressions into Chinese. 将下列单词或短语翻译成汉语。

（5）Frying, deep-frying, boiling, grillingAperitif, starter, main courseRoast lamb, boiled potatoes, fresh orange juice.5: Complete the dialogue with the Chinese prompts. 根据汉语提示，完成对话。

（20）Staff: (早上好，我是预订部的Julia.有何吩咐？)Guest: This is Henry Smith calling from Australia. I’d like to reserve a room, please.Staff: (好的，史密斯先生。

您要订哪天的房？)Guest: From June the 14th.Staff: (您要住几天？)Guest: Four nights, please.Staff:(也就是六月十八日结账离店。

您打算要哪种房型，史密斯先生？)Guest: I’d like a double room for my wife and myself. What’s the rate?Staff:(标准双人间每天四百元，豪华双人间四百八十元。

您要哪一种？)Guest: I’ll take a deluxe double. It is about 60 US dollars per night, isn’t it?Staff:(是的，史密斯先生，你们要豪华双人间，时间是从六月十四日到六月十八日共四天，是这样吗？) Guest: Yes, that’s right.Staff: (你们几点钟到店？)Guest: Around 4:00 p.m. By the way, do you have the airport shuttle bus?Staff:(是的，史密斯先生，我们在机场有接待处。

只要联系那里的机场代表，他们将会向您提供帮助。

) Guest: That’s fine. Thank you. Goodbye.Staff:（谢谢您打来电话，史密斯先生，期待您的光临，再见。

）6: Feature reading阅读理解(2*10)The reservationists usually receive a reservation inquiry by phone, in the mail, in person, by e-mail or through a central reservation system.Hotel guests may choose to make a non-guaranteed reservation if they expect to arrive at the hotel before the reservation cancellation time. Most hotels set their cancellation time at 6:00 p.m. on the day of arrival. This kind of reservation dose not guarantee the hotel’s payment for an unused room. If guests do not arrive by the cancellation times, the hotel will sell the room to others if there is a chance. When the hotel is nearing full occupancy, as with conventions, it may choose to accept only guaranteed reservations.When a hotel is fully booked, it is customary to stop processing further reservation requests. However, if an inquiry is made sufficiently in advance, the party can choose to be put on a waiting list. This method is most commonly used in high-volume areas for peak days and seasons. If demand is unusually high, this hotel can also refer guests to other hotels in the area.1.There are ways for the hotel reservationists to receive a reservation inquiry.A.FiveB.Less than fiveC. A little more than fiveD.No more than five2.When should a guest arrive if he chooses to make a non-guaranteed reservation?A.At six in the eveningB.Before six in the eveningC.After six in the eveningD.Any time3.What will happen if a guest with non-guaranteed reservation fails to get to the hotel in time?A.He is to be blameB.He might not get the room reserved for himC.He will have to pay moreD.He will surely get the room he booked4.When 95% of the hotel’s rooms have been booked, the hotel will .A.Refuse to accept any reservationB.Only take guaranteed reservationC.Only take non-guaranteed reservationD.Go on taking all kinds of reservations5.“High-volume area” meansA.The volume in the area is highB.The hotels in the area are largeC.The guest rooms in the area are bigD.There are many hotel guest rooms in the areaThe employee who checks in arriving guests and assigns them to their rooms is the receptionist. When the guest with a reservation arrives, the receptionist checks his reservation details with the guest and then the receptionist fills in registration form with the room number, and the rate the guest will pay. And after that he or she should ask the guest to fill out the form with his name, passport number, home address, way of payment and other necessary information and also the guest should sign his name on it. The guest’s passport or identification card must also be checked because of police regulations.All of these steps, which take only a few moments in a smoothly functioning system, make up the check-in procedure. When it is complete, the receptionist calls a bellman and gives him a slip with the room number on it. The bellman gets the room key from the receptionist and escorts the guest to his room, carrying the baggage for him.In addition to the check-in procedures the receptionist is also responsible for recording advance reservations.1.Which of the followings is not the job of a receptionist?A.To register a guestB.To assign the guest to his roomC.To settle account for the guestD.To recording an advance reservation2.Who will fill in the registration form with the rate the guest will pay?A.ReservationistB.ReceptionistC.BellmanD.Guest3.Who will fill in the registration form with the passport number, according to the passage?A.ReservationistB.ReceptionistC.BellmanD.Guest4.How long will it usually take to check in a guest?A. A minuteB.About five minutesC.More than 15 minutesD.No more than 15 minutes5.The will tell the bellman which room he should escort the guest to.A.GuestB.ReservationistC.Bell captainD.Receptionist7. Practical writing. You should write at least 100 words following the outline given bellow.(15)假设你是一家五星级酒店的客户服务部经理。