饭店英语

Unit one room reservationWord referencethe Front Desk 前台the Reception 接待处peak season 旺季slack season 淡季earnest n. 定金notification n.通知，告知Sales Department 销售部confirmation n. 确认tendency n. 趋势，趋向convenience n. 方便，便利Room Reservation Department 客房预订部Words and expressionsreservation n. 预定receptionist n.接待员，传达员suite: n. 套房，随员occupancy n. 占有cancellation n. 取消Deluxe suites n. 豪华套房a double room 双人间reservation record 预定记录Sheraton Hotel 喜来登酒店A: Reservation. ___________?B: Y es. I’d like to book a room for my friends, the Browns.A: _____________________________?B: A double room with ________. _______________?A: 200 yuan a night. ____________________?B: 8 days.A: _______________ ?B: On Sunday this weekend, that is July 1st.A: __________________?B: Y es, it’s 87653216.A: 87653216, _______________?B: That’s right. Thank you.A: ____________________ .A: Reservation. Can I help you?B: Yes. I’d like to book a room for my friends, the Browns.A: What kind of room would you like?B: A double room with breakfast. What is the rate for that?A: 200 yuan a night. For how long?B: 8 days.A: When will you arrive?B: On Sunday this weekend, that is July 1st.A: May I know your phone number?B: Yes, it’s 87653216.A: 87653216, am I correct?B: That’s right. Thank you.A: Not at all. We are looking forward to serving you.1)我想预定两个豪华套间、五个双人间及十个单间。

2) 对不起，现在饭店没有空房，我们不再接受预定了。

3) 我们要收50元的预定金。

4) 现在是旅游旺季，我们不能保证那天肯定有空房。

5) 你们的标准间房价是多少？6) 我想取消昨天预定的两个标准间。

1)I’d like to book two deluxe suites, five double rooms and 10 single rooms.2) I’m sorry. There is no room available right now. We can not accept any more reservations.3)We will need a deposit of 50 yuan.4)This is the busiest season. We can not guarantee you a room for that date.5)What is the rate for a standard room?6)I’d like to cancel the two standard rooms I have booked y esterday.Words and expressionsbellboy n. (doorman)负责行李的男服务员lobby n.大厅periodic report n. 定期报告information desk 信息台，资讯台currency exchange 兑换货币switch board 电话总机，服务台walk-in guest没有预约的客人occupied room 有人入住的房间guest resource 客户资源deposit n.定金，保证金unit 2 reception and check inWord referencefarewell n. 辞别，再见harbor n. 海港，码头crucial a. 至关紧要的retort v. 反驳inquiry n. 质询，调查communicate v. 通话，交流multiple a. 多样的n. 倍数standpoint n. 立场，观点compensation n. 补偿，赔偿casually ad. 随便地，偶然地words and expressionsdoorman n. 门童luggage n. 行李，皮箱memory n. 记忆，记忆力exactly ad. 正确地，严密地departure n. 离开，启程，出发puzzle v. (使) 迷惑，n.难题fumble v. 摸索unconcernedly ad. 漫不经心地cozy a. 舒适的，安逸的spacious a. 广大的，大规模的drinkable a. 可饮用的tap water n. 自来水Rearrange the order of the following work to be done at the registration desk.a. Giving the guest the key to the room.b. Checking the guest’s passport.c. Asking the guest’s name.d. Asking if the guest has a reservatione. Checking the arrival list.f. Greeting the guest.g. Asking the guest how to pay the bill.h. Asking the guest to fill in the registration formfcdebgha1) 我昨天下午为我的朋友史密斯先生预定了一个单间。

2) 作为补偿，我们将为您免费安排另外一间客房。

3) 请不要落下您的行李。

4) 请写清楚您准确的离店时间。

5)An irritated guest went to the reception desk. “I asked for a non- smoking roomand the room you gave me smells like an ashtray.”6)Employees need to be able to make decisions and handle problems in order to dotheir job properly. Their job is to satisfy the guest. If you tell a guest, “there is nothing I can do”, the guest will think “if you can’t help me, then why you are here?”1) I have reserved a single room for my friend, Mr. Smith yesterday afternoon.2) We will arrange you another room for free as compensation3) Please do not leave your luggage behind.4) Please write your exact date of departure.5) 客人怒气冲冲地走向前台，“我要的是无烟房间，你给我分配的房间闻起简直是烟灰缸。

”6)为了合理地做好工作，职员们应该能够做出决定，处理问题。

他们的工作就是令顾客满意。

如果你告诉顾客“我无能为力”，顾客可能会想“既然你帮不了我，那你在这里干什么呢？”Words and expressionsplace of issue n. 发照地点group visa n. 团体签证list n. 名单，一览表nationality n. 国籍signature n. 签名policy n. 规定，条例，政策valuables n. 贵重物品notify v. 通知，发布通告jolly a. 极好的lobby n. 门厅scenic a. 风景优美的schedule n. 时间表；v. 确定时间unit 3 operatorword referenceregardless a. 不管, 不顾, 不注意extension n. 延长, 扩展, 分机Long distance call n. 长途电话wake-up call n. 叫早服务commence v. 着手, 开始prompt a. 敏捷的, 迅速的indicate v. 指出, 显示, 预示courtesy n. 礼貌, 谦恭cheerfulness n. 高兴, 快活operator n. 总机, 电话接线员meter n. 仪表，计价器reset v. 重新安排，重新设定words and expressionsvisitation n. 访问, 探望anyway ad. 无论如何, 总之area code n. 区号abide v. 遵守, 坚持regulation n. 规则, 规章automatically ad. 自动地, 机械地expense n. 费用, 损失account n. 计算, 账目, 账号dial v. 拨号；n. 拨号盘Complete the sentences according to the context:1）The operator answers the phone. She says:_____________. May I________?2）She doesn’t hear someone’s name very well. She say s:I’m sorry, but ____________________?3）She tries to pass a caller’s telephone to a guest’s room, but the guest is using the phone, she will say:I’m sorry, but _____________. Could you ___________?1）The operator answers the phone. She says:Good morning, operator. May I help you?2）She doesn’t hear someone’s name very well. She says:I’m sorry, but could you please repeat your name?3）She tries to pass a caller’s telephone to a guest’s room, butthe guest is using the phone, she will say:I’m s orry, but the line is engaged. Could you please call later?4）She tries to call a guest’s room, but there is no answer, she will say:_________________. Would you like to call him later?5）A caller wants to reserve a banquet hall, the operator tells the caller:I will _______________ to the Food and _______________.6）The caller wants to know the charges for long distance calls, she will say:The charges will be_________________ and when you check out, you can_____________ together with______________.4）She tries to call a guest’s room, but there is no answer, she will say:I’m sorry, but the guest is not in. would you like to call later?5）A caller wants to reserve a banquet hall, the operator tells the caller:I will pass you through to the Food and Beverage Department.6）The caller wants to know the charges for long distance calls, she will say:The charges will be recorded automatically by the meter and when you check out, you can pay for it together with other expenses.Translate the following sentences:1) 对不起，509分机现在占线，您过会儿打过来好吗？2) 线路有点毛病，我听不清楚。