商务英语-礼仪
商务英语-接电话礼仪
. Gordon. I was referred to you by Mr 、1先生介绍我来的。
Gordon 我是最好能先打电话到别人公司如果是有求于人的话，例如要去应征啦或是推销东西啦，"I was referred to you 就是我是某某人介绍来的，例如最常用的招数，攀点关系啦！（注意，by someone." 如果你还有呢？）introduce. 而不是用refer 介绍在这里用"I got your number from a 则最好也是开宗明义地说，今天拿到了该公司的折价卷，（我是根据你们折价卷上的which says your product is 50% off today." ，coupon总之呢？这样子让他想赖都赖不掉。
）它上面写着今天产品五折优待。
号码打过来的，先这样子别人才不会有突兀的感觉啦。
表明自已是怎么搭上这条线的，I‘m calling to check my order status.、2我打电话来查看我订单的状况。
常拉拉杂杂讲了一堆才能表达我这个用法，check order status 以前我因为不知道例如我可能会说，的意思。
if check you Can yesterday. something ordered "I 同样的情后来我暗中观察，这句话听起来是不是蛮笨的？you‘ve shipped it or not.""I want to 或是"I want to check my order status." 况原来老美居然都简简单单地说真是太神奇了。
就能完整地表达这句话的意思，track my order status."这让我想到有一次在机场也是，那班飞我想问柜台小姐我的朋友倒底坐哪一班飞机，柜台小姐居然只回当我好不容易讲完这么长一串时，他大概几点会到，机有没有慢分，原来我只要用差点没昏到，" ？statuspassenger check wanna "You 了我一句，就行了喔？check passenger status3 . -1100 color printerI‘d like to p lace an order for a DL、彩色印表机的订单。
商务英语中各国的礼仪
商务英语中各国的礼仪商务英语口语：法国你了解法国的商务礼节吗?Do you know French business protocol?大多数法国商人懂-英语。
但是如果你.用法语印制名片，就要印上你的职位;要,是你拥有博士学位，也应一并注明。
还.有，名片不要两面都印字。
Most businesspeople in France read English. But if you have your card printed in French it should indicate your position in French and your university degree, if it is at the Ph. D, level. Avoid two-sided cards.法国人好像都很直率，喜欢刨根问底。
他们对不合逻辑的事会迅速做出批评。
The French seem to be very direct questioning, and probing. They will be quick to criticize anything illogical.没错。
而且法国人在谈判中一般不会做出让步，除非他们自己存在逻辑错误。
Exactly. Moreover, the French make concessions negotiations unless the logic used in their arguments has been defeated.嗯，我的提案可得仔细筹划、周密安排。
En, I'll make my proposal carefully planned and logically organized.法国人一般注重长期目标，并努力建立牢固的个人关系。
The French tend to focus on long-term objectives and will try to establish firm personal relationships.但是他们好像对新朋友心存芥蒂。
实用商务英语礼仪之道
实用商务英语礼仪之道1) The Right Time to ArriveWhen invited to luncheon, dinner, or supper, it is very impolite to arrive late, as it is usually planned to have the meal at the exact hour given in the invitation.2) In arrivalWhen you arrive, the hostess or some member of the family will probably meet you at the door and take your coat and hat. In the winter time you should dress more lightly than usually, as you may expect the rooms to be warmer than in most Chinese homes.3) In a few minutes the hostess will ask her guests toe in to dinner. She may or may not ask each gentleman to take a lady in. If she does, the lady will take the gentleman''s arm as they walk into the dinning room. If she does not, the ladies will go in first, followed by the gentlemen. The hostess will either point out their seats to the guests as they e in or have a place card at each place with the guests name on it.4) How Long to StayAfter the meal is over, it is not polite to leave for at least half an hour, lest you seem to have e only for the meal. An evening dinner invitation usually implies that you stay for the whole evening. The hostess often plans some after-dinner entertainment.5) What to Say on LeavingWhen leaving any kind of a party, a guest always expresses his appreciation to the hostess. Some such words as these are appropriate. 'Thank you so much. I''ve had a delight evening.'1) With a LadyAlways allow the lady to precede you in places whereone has to go before the other except in the following case: when getting off a street car, train, bus, or out of an automobile; when going up stair; when opening a heavy door. When you are walking along the street with a lady, always walk on the outside.2) At a DanceIf you wish to dance with a certain lady, go to her, bow, and say:' May I have the pleasure of a dance?'1) People judge you at first by what they see, so particular attention should be paid to your personal appearance.2) Using a HandkerchiefAlways carry a clean handkerchief. Do not use it whileit is folded, and do not fold it after you use it.3)SpittingIn the West it is considered very impolite to spit,even upon the street.4) SmokingSmoking is very prevalent(普遍), both by men and by women. If you are a guest in a home where no others are smoking, it is better to refrain(忍住) from smoking, you may say, 'Would you mind if I smoked?'.1) Lending and borrowing are more matters of principle in the West than in the East. Things borrowed in the West are definitely expected to be returned, whether it is fifty dollars or merely a friend''s pencil.2) Don''t Be Curious. It is impolite to be curious about the private affairs of others, such as age, salary, religion and marriage.3) Thanks for Gifts.When some one gives you a present, it is very impolite to neglect thank him for it.4) One Hand Only.In china we use two hands when giving something to a person, or when receiving it, if we want to be very polite. In the West this would seem awkward and impolite.1) As soon as the hostess picks up her napkin(餐巾), pick yours up and lay it on your lap. Sometimes a roll of bread is wrapped in it; if so, toke it our and put it on your side plate.2) The Soup CourseDinner usually begins with soup. The largest spoon at your place is the soup spoon. It will be beside your plate at the right-hand side.3) The Fish CourseIf there is a fish course, it will probably follow the soup. There may be a special fork for the fish, or it may be similar to the meat fork. Often it is smaller.。
商务英语中的礼仪交际技巧
商务英语中的礼仪交际技巧商务英语作为一门应用语言，是在商业场合中进行实用交流的重要工具。
而在这个过程中，礼仪交际技巧的运用是非常关键的。
本文就商务英语中礼仪交际技巧进行探讨。
一、正式场合中的礼仪交际技巧在正式场合中，礼仪交际规范显得尤为重要。
例如，在开会时，为了表现出职业化的素养，需要注意以下几点：1.进场礼仪开会时，最好事先了解会议的规模，人员等情况。
进入会场时，应站在会议室门口略微停顿，确认自己的位置，然后再走进去，尽量用自然的步伐慢慢走，不要大步流星。
同时也要注意自己的仪态和表情，保持镇静自信。
2.主持礼仪如果您是会议的主持人，首先应该在开场时引导气氛，让大家感到轻松和舒适。
您需要说一些简短的话，如：“各位来宾，今天我们又齐聚一堂了，我非常感谢你们来参加这次会议。
”等类似的话，以此来缓和气氛。
3.讲话礼仪在给予演讲时，您应该始终保持清晰的语调和好的发音。
您应该用体态语言来支撑您的演讲, 如适当的朝观众们微笑，用眼睛与他们进行接触，以此来建立良好的沟通。
您还应该掌握表达的逻辑性和结构性，以便将信息清晰地传达给听众。
二、商务活动中的礼仪交际技巧商务活动比较宽泛,比如参加晚宴，聚餐等公司活动。
在这些场合中，您需要注意以下几点：1.交际礼仪参加聚餐或宴会时，您应该尽量少讲个人话题，避免触及敏感问题，如家庭、性别、宗教、政治等。
您也应该避免强烈的表情或情绪爆发，以免影响大家的心情。
2.服装礼仪商务礼仪中的服饰细节也需要注意。
在宴会上，女士应该穿上整洁、得体的晚礼服作为礼仪服饰，不要选择过于花俏或繁琐的款式。
男士则应该穿正式的西服套装或黑色领带等正式礼仪服饰。
在现代社会中，服装的质量和款式都可以从很多方面证明您的专业素养和态度。
3.餐桌礼仪在商务聚餐中，需要掌握基本的餐桌礼仪，例如如何使用餐具、如何注酒、如何调节进食速度，以及如何与同桌聊天等等。
餐桌上也需要注意到礼仪细节，如不用大声喧哗或将自己的肘部靠在桌面上。
商务英语 商务礼仪
商务英语商务礼仪(邀请和问好)商务英语：商务礼仪(邀请和问好)1) You Must Reply to an InvitationForeign custom is much more strict than Chinesecustomin the matter of replying to invitations. Whenyou receive an invitation you should answer itimmediately, saying definitely whether you are able toaept it or not.2) Written or Verbal ReplyIf the invitation is given by word of mouth, inconversation or at a chance meeting, you shouldanswer at once whether you can e or not. If youcannot give an answer at that time, you may say, "May I let you know this evening?" Or somesuch words.1) How to Introduce PeopleIn introducing two people, the general rule is: Introduce other people to the person youwish to honor. The old are honored in the West as in China. Women have been honoured in theWest since the days of knighthood(骑士时代).2) Rising at IntroductionA man always rise for an introduction, except that itis sometimes all right for an elderlyman to remain seated when a young man is introduced to him. The hostess always rises for anintroduction.3) Introducing YourselfIf you want to meet someone, it is better to ask a friend who know him to introduce you.But sometimes at a meeting or gathering it is all right to introduce yourself to a fellow-student,or to one of the same sex and position.1) GreetingThe simplest thing to say is "Good morning," "Good afternoon" or "Good evening." Thisgreeting is given to one whom you know only slightly, or to any one you are passing quickly. "How are you" is usually used when you are not in such a hurry. No answer is expected otherthan " Fine, thank you." "Hello' is the monest form of greeting between good friends.2) When a Man Raises His HatIf you are wearing a hat which can be taken bold of easily, it is customary to raise itslightly off your head when you greet a girl or a woman.3) When to Shake HandsIt is customary to shake hands when you first meet someone. And usually friends shakehands when they meetafter not having seen each other for some time. However it is notnecessary to shake hands.4) Use the person's NameIt is always good form to use the name of the person you are greeting. You might say, "Good Morning, Mr.Moncrieff" or "Hello, Franklin." A person's surname should be used unlesshe is good friend or school-mate.1) Lending and borrowing are more matters of principle in the West than in the East.Things borrowed in the West are definitely expected to be returned, whether it is fifty dollars ormerely a friend's pencil.2) Don't Be Curious. It is impolite to be curious about the private affairs of others, such asage, salary, religion and marriage.3) Thanks for Gifts. When some one gives you a present, it is very impolite to neglectthank him for it.4) One Hand Only. In china we use two hands when giving something to a person, or when receiving it, if we want to be very polite. In the West this would seem awkward and impolite.。
商务英语礼仪接待情景对话
商务英语礼仪接待情景对话Business English Etiquette Reception Scene DialogueCharacters:John - Businessman from the United StatesWang Li - Businesswoman from ChinaReceptionist - Hotel receptionist(Scene: A hotel lobby in Shanghai, China. John is waiting at the reception desk to check-in. Wang Li approaches him.) John: Good morning, I would like to check-in. My name is John Smith, and I have a reservation.John: Of course, here it is.(John hands over his passport to the receptionist.)Wang Li: Excuse me, Mr. Smith. I couldn't help but overhear that you have a reservation at this hotel. I'm also here for a business trip. My name is Wang Li. Nice to meet you.John: Hello, Ms. Wang. Nice to meet you too. Are you also checking-in at this hotel?Wang Li: Yes, I am. It's always more pleasant to stay at the same hotel as someone familiar, especially when traveling abroad.Receptionist: Mr. Smith, I have found your reservation. You have booked a deluxe room for two nights. We hope you will enjoy your stay with us. Here are your room key cards.John: Thank you. Can you also provide me with some information about the hotel facilities and any services available?John: That sounds great. Can I also arrange for a wake-up call tomorrow morning at 7 am?Receptionist: Absolutely, sir. We will make sure a wake-up call is set for 7 am tomorrow morning. Is there anything else I can assist you with?John: No, thank you. I appreciate your help.(Wang Li approaches John.)Wang Li: Mr. Smith, may I suggest having dinner together tonight? I know a great restaurant nearby. It's an opportunity for us to exchange ideas and get to know each other better.Wang Li: How about 7 pm? The restaurant is only a short walk from here. I can meet you in the lobby.John: Perfect. I'll see you at 7 pm.Wang Li: Great! It's settled then. I look forward to our dinner and discussing business opportunities.John: Likewise, Ms. Wang. Thank you for inviting me. I'llsee you later.(Wang Li and John exchange business cards.)(Scene: Later that evening, at a restaurant in Shanghai.)Wang Li: I hope you enjoyed your day, Mr. Smith. Shanghai is a vibrant city with many opportunities for business.John: I've heard that before. I believe shared meals can create a bond between business partners beyond the purely professional aspect.Wang Li: Absolutely, Mr. Smith. In China, we value personal connections and trust before engaging in business partnerships.John: I agree. Trust is crucial in business, and building relationships is a vital aspect of achieving that trust.Wang Li: I'm glad we share the same understanding, Mr. Smith.I believe our dinner tonight will contribute to a fruitful business collaboration.John: I couldn't agree more, Ms. Wang. I look forward to working together in the future.(The conversation continues as they enjoy their meal.)NOTE: This dialogue demonstrates a business Englishetiquette reception scene in a hotel setting. It highlights the importance of introductions, showing courtesy to one another,making reservations, asking for help or services, and building relationships through shared meals. The dialogue promotes cross-cultural understanding and showcases the significance of trust in business relationships.。
商务礼仪的英语
商务礼仪的英语
商务礼仪的英语是"business etiquette"。
商务礼仪是指在商业环境中，人们相互交往和沟通时应遵循的规范和规则。
它包括了各种方面，如会议礼仪、商务谈判礼仪、商务餐桌礼仪等。
在商业会议中，人们应该准时到达并尊重会议的议程。
在会议中，应该注意尊重他人的发言权，不打断别人的发言，同时也要遵循会议主持人的指导。
在商务谈判中，人们应该保持礼貌和尊重，表达自己的意见时要注意语气和措辞，避免冲突和争吵。
商务餐桌礼仪是在商务餐宴上的行为规范，包括了用餐姿势、餐具使用、餐桌交流等方面。
商务礼仪还包括了正式的商务信函和电子邮件的撰写礼仪。
在撰写商务信函时，应该使用正式的语言和格式，注意用词得体、语法准确。
在撰写电子邮件时，要注意用简洁明了的语言，避免使用缩写和俚语，同时要注意邮件的格式和附件的发送。
商务礼仪在国际商务中也很重要，因为不同国家和地区有不同的商务文化和礼仪习惯。
了解和尊重对方的文化背景和习俗，能够增加商务合作的成功率。
比如，在一些亚洲国家，人们在商务交流中更加注重面子和尊重，而在西方国家，注重效率和直接沟通。
商务礼仪是商业环境中必须遵循的行为规范和习惯，它能够促进商务交流的顺利进行，建立良好的商业关系。
商务英语必背单词、词组
商务英语必背单词、词组商务英语中的词汇和词组对于与国际商务相关的人士来说非常重要。
以下是一些必背的商务英语单词和词组，可以帮助你在商务场景中更流利地表达自己。
1. Business negotiations - 商务谈判- Negotiation skills - 谈判技巧- Bargaining power - 谈判实力- Win-win situation - 双赢局面- Mutual agreement - 相互协议2. Business meetings - 商务会议- Agenda - 议程- Minutes - 会议纪要- Presentation - 演示- Action items - 行动事项- Email correspondence - 邮件往来- Telephone conversation - 电话交流- Formal letter - 正式函件- Business etiquette - 商务礼仪4. Business travel - 商务旅行- Flight reservation - 航班预订- Car rental - 租车- Travel expenses - 差旅费用5. Business finance - 商务财务- Budgeting - 预算- Financial statement - 财务报表- Profit margin - 利润率- Return on investment - 投资回报率6. Business strategy - 商业策略- Market analysis - 市场分析- Market segmentation - 市场细分- Strategic planning - 战略规划以上仅是商务英语中的一些常用词汇和词组，希望对你提高商务英语能力有所帮助。
商务英语专业的商务礼仪指南
商务英语专业的商务礼仪指南在商务交往中，正确的商务礼仪是非常重要的。
作为商务英语专业的学生，我们应当具备良好的商务礼仪，以便在职场中脱颖而出。
本文将为您提供一份全面而实用的商务礼仪指南，以帮助您在商务场合中表现出色。
一、商务形象1. 仪表端庄：无论是面试还是商务会议，我们都要注重自己的仪表形象。
穿着要得体，整洁干净；不论男女，不宜过于暴露或过于花哨。
值得注意的是，不同国家对于仪表的要求也有所差异，我们应尽量了解对方国家的文化和习俗。
2. 言谈举止：在商务交际中，我们的言辞和举止都要符合规范和礼仪。
要保持自信而又谦虚的态度，在沟通中注重尊重他人。
不要插话打断别人的发言，要倾听对方的观点，并予以适当回应。
此外，还要避免使用口头禅和俚语，以免造成误会。
3. 注意细节：无论是商务场合还是社交场合，细节都显得尤为重要。
细心观察、细心倾听并作出相应反应，将让你给人留下深刻的印象。
还要注意与他人的眼神接触，握手时要用力适中，不要太松或太紧。
二、商务会议礼仪1. 准时到达：对于商务会议来说，准时到达非常重要。
守时不仅是对他人的尊重，更是体现自己职业素养的表现。
提前安排好时间，并留出足够的时间来应对可能的延误。
2. 适当的着装：商务会议的着装应以正式为主。
着装要求不同于社交场合，需要以保守、专业为原则。
选择合适的西装、正式衬衫、合身的裙装等，给他人以专业和可靠的形象。
3. 注意会议礼仪：在会议期间，我们需要遵守一定的礼仪规范。
首先，要尊重发言人，不要打断或中断别人的发言。
其次，要注意控制自己的情绪和语气，避免产生争论或冲突。
最后，在会议结束时，要向参会人员表示感谢，并且尽量避免提前离开。
三、商务社交礼仪1. 餐桌礼仪：商务社交中的餐桌礼仪是非常重要的。
首先，要遵守用餐顺序，不要先动筷子或刀叉。
同时，避免发出吵闹或嘈杂的声音，保持餐桌上的谈话低调而有意义。
最后，当接受邀请吃饭时，要注意尊重主人，询问是否需要帮助或提供自己的帮助。
商务英语礼仪
Clean Teeth
• If something is stuck in your teeth, try to
be discrete and remove it with a wipe of your napkin, excuse youself if you must
Pit/Bone Removal
Introduction
• Persons of lesser importance are
introduced to persons of greater importance, regardless of gender • The name of the most important person is said first • The name of the person of highest rank, or honor, should be spoken first • All others are being presented to that person
What is Etiquette?
• Understanding overall business
•
• • •
decorum Treating others with respect and being courteous Being comfortable around people Making people comfortable around you Presenting yourself with the kind of polish that shows you can be taken seriously
Business Etiquette Workshop
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Etiquette & Protocol
•I am Joe.
•Let’s work together to improve your English skills.•China is my home now.•I am here to help you
succeed.
What is Etiquette?
•In today’s world, social and professional boundaries are often questioned.The current business and social arenas are not only multicultural, but are multigenerational.
•Etiquette is the social behavior, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life.
Is this proper workplace
etiquette?
Dealing with foreigners
What is Protocol?
•A protocol is a
set of
guidelines or
rules.
•People are
expected to
follow them in
any public
situation.
The Dos and Don'ts of Business Clients (Customers)
Relations and Entertaining
•Entertaining clients is not as easy as it sounds—it's not just fine dining and attending enjoyable events. •Entertaining clients means impressing them in a unique manner outside of the office.
•Although you may not be in the office while entertaining a client, office-like behavior still applies.
Things to do •Choose activities that are
specifically targeted for
individual clients.•Customize(定制) what you
do with your clients, depending on their interest. •If you don't know what interests your clients, don't
be hesitant(犹豫的) to ask,
''What do you like to do for fun?'‘
•Therefore, both you and
your client are able to participate(参加) in something you both enjoy.
Use your manners(礼貌)•Manners are often forgotten when going out to dinner for business.
•There is no shame in brushing up(复习) on your dining skills before meeting a client.
Table manners
Don't Drink Heavily •Functions that involve drinking should not be perceived(察觉) as a happy hour(快乐时间). Remember you don't want your drinking habits to be the topic of discussion. However, if you do decide to drink, do it moderately and always drink beer out of a glass.
Happy tonight.
Regret
tomorrow?
Don't Flirt (调情)•Flirting is out of
the question. •You have no idea how your actions are being perceived (察觉).
Spitting in Public •An Unhealthy
Habit
•If people could
see with their own
eyes how many
germs they spread
around when they
spit, they might
think twice
before doing it.
Don‘t Skimp(节约）on Food Quality or
Quantity
•Clients should leave
your event satisfied
and impressed with
the way you've fed
them.
•Serve a plethora (过
多) of high-quality
food to please the
taste buds([解]味蕾)
of all dietary
preferences.
Stress Relief
Being Stressed Out affects
behavior.
DOLPHIN STRESS TEST •This is a simple test
designed to indicate
whether people have too
much stress in their life.
•You will be required to
look at 2 dolphins .
•If anything appears different
about the 2 dolphins in the
next slide, it is an indication
of serious stress related
problems.
•Sit upright and view the
screen head-on, take a deep
breath, breathe out and then
look directly at the picture…
•If you see anything other than two dolphins, take a few days off and
unwind...
Yoga
Yoga can Help you Relax •The Eastern practice of Yoga is an effective stress-
reducing form of exercise. •Relaxation counteracts (中和)the effects of stress and allows the body to recharge . •Exercise is good for the mind, not just the body.
•Exercise can help the
body to release tension
and pent-up (幽闭的)frustration (受挫).。