unit five

2. The world may indeed be an oyster today for many businesses. The problem is that too many businesspeople are still using the wrong fork. B The sentence means______. A). Too many businesspeople can’t taste the oyster as they failed to get the right fork. B) The world is a gold mine big enough for those who are ready. C)The problem is too many people now in the world want to get rich while its wealth is limited. D)At the dinner table, you must know which fork should be used for an oyster.
The Name Game 8. By saying “ a newcomer … butchers the name of a business contact at the first meeting”’ the writer means the newcomer_____. A A) calls his contact by the wrong name B) try to kill the deal C) wants to simplify the complicated foreign name of his contact D) fails to show respect to his contact 9.T/F: That the people in Singapore adopt the English naming system during the international travel is a sign that the city-country was once a colony of the Great F Britain.
3. T/F: Protocol develops from shared practices in a culture. 4. The phrase “ how to” in L.9 of this section A closes in meaning to____. A) guideline B)principle C) system D) code 5. By saying “what they desire should take place”’ C Ptahhotep means_____. A) employees should know what they want B) employees should always make them comfortable C) employees should try to satisfy their orders D) employees should never oppose what they want to do.
It is a sign that they have much knowledge about etiquettes in international business
10.If a Japanese speaks to his grandma, before her name, what should he put? C A) Ong B) Chi C) Ba D) En 11.In addressing one of your female classmates, what do you use with her first name in Japan?D A) Sensei B) Senshu C) Kun D) Chan 12.T/F: In Russia, to address a Russian by his or her first name and patronymic is an insult. F P51,L.16 and L.26
• In Russia negotiators must follow the protocol or correctly using Russian’s names. full name This means using ____________: the given name+ father’s name+ family name. Proper respect is shown when all three names are used to refer to someone. In Japan the language subordinates use differs from the language superiors use. When a manager “kun” addresses subordinates, he”ll add ______ to name. The subordinate will address him with the last name and respectful form “San” _______ Yamamoto san 山本先生
13.Which of the following does the writer advice as to the physical greeting? B A) Shake hands with others gently B)Make sure that your contact feel easy with your physical greeting C) No one will be happy if you pat on his back D) Don’t bow before Americans True or False
Байду номын сангаас
F
Etiquette is while protocol is not.
Whose Proper Etiquette? 6.T/F: “when in Rome do as the Romans do” is something easily observed . F
Easier said than done;…may be against your ethics, morals, company policies or home government law
• Proper etiquette requires that one do in Rome as the Romans do and sometimes act against his own ethics or morals. • Proper etiquette means maintaining your own values while respecting those of others. • When in Rome, ask questions.
7. According to the writer, the proper etiquette D means_____. A)Do everything to maintain your own values B) Try everything to show respect to others’ values C) don’t be troubled by anything less important D) Do anything confidently and knowledgably that will not be annoying
• In India, many people do not have family names , so they use the father’s initial first with their given ________________ name. In Arabic , an individual is addressed by his first name and any _________ title he possesses.
First names_ • ___________ are used almost immediately by people from USA. In European cultures, business contacts almost never address each other by Titles given name.________ are used when introducing people in Germany, Italy surname and China. In Asia the ________ precedes the personal name and in many Hispanic cultures most people will have two surnames, one from their their mother father and one from _________.
• 14. African greeting is characterized by warm physical greeting, extended handshake, hand on the shoulder and drawn-out exchange. True
15.T/F: You can shake hands with a woman in an Islamic culture though physical contact between the sexes is limited. T 16. People in which country view the exchange of business cards as a meaningful ritual? B A) Americans B) Japanese C) British D) Saudi Arabians 17. By saying “…let the long-windedness act in your favor,” the writer means you can____. A A) turn it to your advantage B) grow a liking for the act C) learn in the past their rationale D) win your argument in the end