商务礼仪实务英语Module 3 Project 1. Office Etiquette 职场礼仪38页PPT
BusinessEtiquette商务礼仪英语双语课件
Attendance 10’ Classroom role play 5’ Homework and test 5’ Real life Practice 10’
10% 5% 5% 10%
Note: The final written test will take 70 points of the total mark.
Introductions about this book
Yang Wenhui, Zhou Ruiqi. English For Business Etiquette, Guangzhou: Zhong Shan University Press, 2019
There are all together 14 chapters.
Chapter 1 Etiquette for Business Greeting
Dialogues: Role play P2~P17
Greeting, Introduction & Visiting Cards
Chatting Getting Down to Business Ending a Meeting
2. You can always praise a person by saying “ you are beautiful / handsome.” even if the person is plain or ugly.
3. When a person praise you, you can say “ not really.”.
Our rules for classroom study
I’ll call the roll from time to time. Don’t be late to my class! If you can’t attend, you can ask
商务礼仪实务英语moduleProjectEmotionManagement情绪管理(一)
商务礼仪实务英语moduleProjectEmotionManagement情绪管理(一)商务礼仪实务英语moduleProjectEmotionManagement情绪管理情绪管理是商务礼仪实务的重要组成部分。
在商务场合，情绪管理的好坏直接关系到个人及整个团队的形象和信誉。
因此，情绪管理是每位商务人士必备的高级技能之一。
1.情绪管理的重要性情绪管理是在不同情境下对自己和他人情绪做出调控的过程。
在商务场合，情绪管理的好坏直接关系到个人形象和职业生涯。
好的情绪控制方式可以给人留下深刻的印象，进而增强信誉度，为自己和团队的成功打下坚实的基础。
2.情绪管理的方式（1）自我控制自我控制是情绪控制的基本要素。
在意外情况、沟通失败、被人误解等情况下，自我控制是尤其必要的。
情绪的正常表达，应该以微笑、稳定的谈话为主，以化解矛盾为目的，避免激化情绪。
（2）换位思考换位思考可以帮助我们避免偏见和偏执，理解对方的感受和情况，从而分析何为正确和适当。
商务场合多数情况下需要我们冷静客观的判断。
（3）积极沟通积极沟通可以消除对方负面情绪，增强双方信任，避免矛盾或争端的产生。
在商务场合，以积极幽默、事实陈述为主的语言，更能达到目的，帮助双方取得共识。
3.情绪管理的应用（1）面对客户在面对客户时，我们需要保持一个亲和、客观、专业的形象。
同时，还需要及时响应客户的问题和建议，使客户产生满意感，为公司赢得业务，并增强公司的口碑效应。
（2）与同事相处在公司内部，我们需要与同事积极沟通和合作，协助团队完成工作，增强集体力量。
因此，正确的情绪管理技能不仅体现了个人，更是体现了团队合作与凝聚力。
（3）应对紧急情况突发情况下的情绪管理对于保持冷静和清晰的思维至关重要。
在这种情况下我们需要快速评估形势、冷静判断，并迅速采取行动。
这时慌乱的情绪表达，可能会产生负面影响。
综上所述，情绪管理在商务场合中至关重要，只有掌握了情绪管理的技巧，才能处理和消解各种紧张情境，为企业的成功打下更坚实的基础。
unit 3 商务礼仪(Business Ritual)
握手的忌讳
1.忌用左手。握手时须用右手，尤其在和外国人握 手时，慎用左手与之相握，如果是右手有手疾或太 脏，需用左手代替右手时，应先声明原因并致歉。 2.忌戴手套。与人握手时，不可戴着手套。 3.忌不专心。施握手礼时应专心致志，面带微笑看 着对方，切忌左顾右盼、心不在焉。 4.忌坐着握手。除非是年老体弱或者身体有残疾的 人，握手双方应当站着而不能坐着握手。 5.忌顾此失彼。在握手时如果有几个人，而你只同 一个人握手，对其他人视而不见，这是极端不礼貌 的。同一场合与多人握手时，与每个人握手的时间 应大致相等，若握手的时间明显过长或过短，也有 失礼仪。
握手时除了注视对方和面带微笑外，还应注 意应由老人、贵宾、上级先伸手，如果你过 于主动就显得不礼貌。 握手时身体稍往前倾，不能挺胸昂头。当老 者伸手时，应急步趋前，用双手握住对方的 手，招呼“欢迎您”、“见到您很高兴”等 热情洋溢的话语。 两对男女相遇，应先是女士与女士先握手， 再由女士分别与男士握手，最后再是男士与 男士握手。
握手时的力度要适当，可握得稍紧些，以示 热情，但不可太用力。男士握女士的手应轻 一些，不宜握满全手，只握其手指部位即可。 如果下级或晚辈与你的手紧紧相握，作为上 级和长辈一般也应报以相同的力度，这容易 使晚辈或下级对自己产生强烈的信任感，也 可以使你的威望、感召力在晚辈或下级之中 得到提高。与老人、贵宾、上级握手，不仅 是为了表示问候，还有尊敬之意。
谈判中表达方式要婉转 谈判中应当尽量使用委婉语言，这样易于被对 方接受。比如，在否决对方要求时，可以这样说： “您说的有一定道理，但实际情况稍微有些出入” 然后再不露痕迹地提出自己的观点。这样做既不会 有损了对方的面子，又可以让对方心平气和地认真 倾听自己的意见。 其间，谈判高手往往努力把自己的意见用委婉 的方式伪装成对方的见解，提高说服力。在自己的 意见提出之前，先问对手如何解决问题。当对方提 出以后，若和自己的意见一致，要让对方相信这是 他自己的观点。在这种情况下，谈判对手有被尊重 的感觉，他就会认为反对这个方案就是反对他自己， 因而容易达成一致，获得谈判成功。
商务礼仪实务英语Module-3-Project-1.-Office-Etiquette-职场礼仪
1.Which of the following statements is TURE according to the passage? B A.Business etiquette and workplace manners are always the same in
different companies. B.To make a professional showing at your current place of
2.To have professional etiquette and workplace manners, you should ________. D A.keep up your appearance and use your inside voice B.respect the privacy of others and take responsibility for your duties C.ignore shared space D.both A and B
3.If you call a person boss, it means the person has authority over subordinates and can abuse authority. F
4.The type of supervisors, managers and bosses you encounter throughout your career is always the same. F
商务礼仪实务任务三
商务礼仪实务
任务1 职业与个人形象 任务3 初次见面礼仪
任务5 日常工作礼仪
任务7 文书礼仪
任务2 个人形象定位
任务4 日常交往礼仪
任务6 商务交往礼仪
一级目录
任务8 网络交往礼仪
任务三
初次见面礼仪
第3页
活动一 见面致意
活动二 称谓和介绍
技能
握手、问候礼仪
技能训练 握手和问候的方法与
Etiq uette
活动一
所谓见面致意，就是在与人交往和见面 之初，举止言行方面表示出的敬意和尊重。
主要包括握手、问候礼仪、介绍礼仪、 名片礼仪等。见面是人与人交往的第一步，
是情感交流的开始，关系到第一印象，也关 系到交际活动能否成功的关键环节。
见面致意
第5页
Etiq uette
技能
握手、问候礼仪
礼节训练
技能1 称谓、介绍礼仪 技能2 名片交接与索取礼仪 技能训练 自我介绍和为他人作介绍的 礼仪训练装
初次见面礼仪
【认知目标】 1. 了解商务人员握手、问候、介绍、名片交接的基本知识。 2. 掌握商务人员握手、问候、介绍、名片交接过程中的礼仪常识和 行为规范。 3. 理解见面礼仪对个人形象和公司形象的影响。 【技能目标】 1. 培养和提高商务活动中见面礼仪问题的分析与决策能力。 2. 联系自身实际，认真遵循握手、问候、介绍、名片递接等方面的 礼仪规则与做法。
Etiq uette
技能
握手、问候礼仪
第8页
2、技能学习
握手是人们在商务场合中不可缺少的礼节，既大方又优雅地与人握手，也是一种交际
艺术。
伸手的的次序
一般情况下，长辈和晚辈握手，长辈先伸 手；上级和下级握手，上级先伸手；男士和女 士握手，女士先伸手；老师与学生握手，应由 老师首先伸手；已婚者与未婚者握手，应由已 婚者首先伸手；社交场合应由先至者首先伸出 手来与后来者握手。
商务礼仪实务英语Module 2 Project 2 Communication Etiquette 沟通礼仪
商务礼仪实务英语
Practice of Business Etiquette in English 对外经济贸易大学出版社
模块2 能力培养
了解商务会面礼仪、接待礼仪、乘坐交通工具的礼仪 、座次礼仪、馈赠礼仪、沟通礼仪、中西餐用餐礼仪、国 别礼俗。
Project 2 Communication Etiquette 沟通礼仪
Desk Appearance Don’t eat at your desk. If you can’t avoid it, choose foods that don’t have a lingering aroma. In other words, no pizza or spaghetti. Keep a clean desk, even if you have other tasks to do besides dealing with visitors.
1. 打招呼的礼仪
Elevator Speech It is very useful to develop what is often called an "elevator speech," or a 20 to 30 second description of your role in the business. It is called so because it is supposed to be brief enough to tell to a fellow elevator passenger on the way down (or up). A practiced elevator speech will help you to become more polished in the introduction of yourself. These are especially useful if you will be attending meetings or receptions where you will have to introduce yourself to many new people.
商务礼仪知识英文作文
商务礼仪知识英文作文Business Etiquette Knowledge for High School StudentsIn today's society, communication and cooperation are crucial in the business world. Whether you plan on pursuing a career in business or not, having knowledge of business etiquette can greatly benefit you in the long run. As a high school student, it is never too early to start learning about business etiquette. In this essay, we will discuss the importance of business etiquette and the specific skills needed to succeed in the business world.First and foremost, it is important to understand what business etiquette is. Business etiquette refers to the unwritten rules and codes of conduct that govern social interactions in the workplace. It encompasses everything from dressing professionally to communicating effectively with colleagues and clients. Understanding and practicing proper business etiquette can help you build relationships, gain respect, and ultimately achieve success in the business world.One important aspect of business etiquette is communication skills. Effective communication is essential in business because it helps to build trust, establish credibility, and promote mutual understanding. Whether you are communicating in-person, over the phone, or through email, you need to be clearand concise in your message. Using proper grammar and avoiding slang are also important components of effective communication.Another important aspect of business etiquette is dressing professionally. When you dress appropriately for the business world, it not only shows that you take the job seriously but also shows that you are respectful of the company's culture and values. Proper attire can vary depending on the industry and the specific needs of the company, but in general, it is always better to err on the side of being too formal rather than too casual.Following up on that, it is also important to practice punctuality. Arriving late not only shows a lack of respect for other people's time but also reflects poorly on your work ethic. A good rule of thumb is to arrive at the meeting or event at least 10 minutes before the scheduled time. This shows that you are prepared, organized, and dependable.Networking is another skill that is essential in the business world. Building and maintaining relationships with colleagues, clients, and other industry professionals is critical for success. Attending networking events, following up with contacts, and being courteous are all important components of effective networking.Finally, knowing when to say "thank you" is an important part of business etiquette. Expressing gratitude for a job well done or for an opportunity given can help to strengthen relationships and build goodwill. Whether it is sending athank-you note after an interview or acknowledging someone's assistance in a project, taking the time to show appreciation can go a long way in the business world.In conclusion, understanding and practicing proper business etiquette is crucial for success in the business world. From effective communication to dressing professionally, from punctuality to networking, and from expressing gratitude to knowing when to say "no," each of these skills plays an integral role in building and maintaining successful business relationships. As a high school student, it is never too early to start learning about business etiquette and practicing these skills in daily life. They will serve you well both now and in the future.。
商务礼仪实务英语Module 2 Project 1. Business Reception Etiquette 接待礼仪
ＣＯＮＴＥＮＴＳ
Task One Transportation Etiquette Task Two Business E-mail and Phone Etiquette Task Three Meet and Greet Task Four Seating Etiquette Task Five International Gift Giving Etiquette
your seat. Don’t store your bags in another’s space. If you need to move another’s belongings while placing items in overhead bins, ask them. Place your coat and jacket on top of your luggage in the overhead bins. Don’t place them next to your luggage—it takes up too much space. Sit in your assigned seat until everyone has boarded. You can switch seats when you determine the empty spots. If you are traveling alone and someone asks to switch seats to join a family member or colleague—be a sport. You might need the same favor some day.
• quirk n. an unusual part of someone’s personality or habit, or something that is strange and unexpected 怪癖
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I. Lead in
Activity 1: Discuss the following questions with your partner.
1. What is office etiquette? Office Etiquette or Office Manners is about conducting yourself respectfully and courteously in the office or workplace
全国高等院校基于工作过程的校企合作系列教材
商务礼仪实务英语
Practice of Business Etiquette in English 对外经济贸易大学出版社
模块3 礼仪应用
了解职场礼仪要点；了解与领导、同事、下属相处的 礼仪以及专题活动礼仪。
Project 1. Office Etiquette 职场礼仪
Good manners are just a way of showing other people that we have respect for them.
— Bill Kel One Etiquette in Workplace Task Two Respect Supervisors Task Three Respect Coworkers Task Four Respect Subordinates
Task Two Respect Superior 尊重领导 1. 什么是领导
A boss is a person who exercises control over other employees in a workplace environment.
Activity 1: True(T) or False(F).
2. What is the influence of proper office etiquette? Proper office etiquette can help to create a comfortable working environment and positively impact your career.
4. 办公室礼仪禁忌
Don't Be An Office Pest!
Activity 4: Summary
Good office etiquette is so important while working with people all day. The following are some ways to avoid bad 1 manners and gain 2 appreciation in the workplace. First, food smells in the workplace should be kept 3 minimal . You should avoid eating fried fish sandwich, popping 4 popcorn , sandwich with 5 onions , etc. at your desk. Do not 6 clip your nails at your desk. 7_E_x_c_e_s_s_iv_e___ talking is annoying. There is no need to share every detail of your 8__p_e_rs_o_n_a_l__life. Don’t ask for money at work, unless it’s for a 9_d_e_s_er_v_e_d___ raise. Constantly being away from your desk is a drag. Finally yet importantly, quit borrowing everyone’s 10 Stuff .
employment, make sure that you understand the rudimentar elements of professional etiquette. C.Understanding workplace manners is not essential to making a good impression and getting ahead. D.None of the above.
2. 办公室礼仪
Proper office etiquette is a cornerstone of professional behavior.
Activity 2: True(T) or False(F).
1.When proper office etiquette is in place, coworkers are more likely to get along and produce a higher quality of work. T
准备；修饰
enhance v. to improve the quality, amount, or strength of
something 提高
downplay v. to make something seem less important or not as
bad as it really is 不予重视
1.A boss is a person who exercises control over other employees in a workplace environment. T
2.Many people who now lead others in the workplace prefer to be called supervisors, forepersons, leads, or managers. T
Activity 2: Group discussion.
1. What does etiquette for the workplace include? Etiquette for the workplace includes professional
presentation and proper communication, both of which enhance your business image. 2. Can you explain in details how to make proper workplace etiquette?
2. Can you explain in details how to maintain professional relationships in the office? Pass on the romantic relationships, consider coworkers your competition, treat every discussion as secret, keep personal gripes quiet, behave responsibly during and after work gatherings and be upbeat.
2.To have professional etiquette and workplace manners, you should ________. D A.keep up your appearance and use your inside voice B.respect the privacy of others and take responsibility for your duties C.ignore shared space D.both A and B
2.For coworkers’ sake, you can criticize them in front of others to help them remember their mistakes. F 3.Listening effectively will help you to complete the assigned work correctly and remember personal details that coworkers have shared with you. T 4.All companies forbid smoking in the office. F 5.Office romance is prohibited because dating itself may have much of an impact on office relations. F 6.If you are fired because of your mistake, you can burn bridges with coworkers or bosses. F
3. 办公室人际关系
Professional relationships can be the key to a successful career.
Activity 3: Discuss the following questions with your partner.
1. What is the importance of professional relationships in the office? Maintaining professional relationships in the office is not only good for your career but for your personal life as well.
3.If you call a person boss, it means the person has authority over subordinates and can abuse authority. F
4.The type of supervisors, managers and bosses you encounter throughout your career is always the same. F