商务礼仪英语中英文对照讲课教案
BusinessEtiquette商务礼仪英语双语课件
Attendance 10’ Classroom role play 5’ Homework and test 5’ Real life Practice 10’
10% 5% 5% 10%
Note: The final written test will take 70 points of the total mark.
Introductions about this book
Yang Wenhui, Zhou Ruiqi. English For Business Etiquette, Guangzhou: Zhong Shan University Press, 2019
There are all together 14 chapters.
Chapter 1 Etiquette for Business Greeting
Dialogues: Role play P2~P17
Greeting, Introduction & Visiting Cards
Chatting Getting Down to Business Ending a Meeting
2. You can always praise a person by saying “ you are beautiful / handsome.” even if the person is plain or ugly.
3. When a person praise you, you can say “ not really.”.
Our rules for classroom study
I’ll call the roll from time to time. Don’t be late to my class! If you can’t attend, you can ask
商务礼仪英语介绍培训课件(PPT 31页)
How to receive the unexepected guest？
First of all, you should give the guest some drink enthusiastically
Company Logo
How to receive the unexepected guest？
3.Contact respondents
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How to say "hello"
3S principles：
1.Stand up 2.See 3.Smile
Company Logo
On the basis of 3S, you can say：
Good morning .Good afternoon May I help you? Excuse me! May I have your name,please? Just a moment ,please!
❖ Be patient and smile ❖ Repeat information to be sure it’s correct ❖ Take notes if necessary ❖ Be clear avoid some jargon and slang ❖ Use caller’s name ❖ Thank the caller on completion of the call
and bid a friend farewell
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Telephone Manner
1)Answering an outside call
❖Opening:“Good morning. This is......
英文版商务接待礼仪课件
目录
Overview of Business Reception EtiquetteBusiness reception processKey points of business reception etiquetteCultural Differences in Business Reception
Etiquette details are in place
from dress, reception language to preparation of reception items, all demonstrate professionalism and meticulousness.
Use political language and avoid colonialism or professionalism
Use appropriate body language, such as maintaining a significant distance, appropriate post, and formal expressions
Hospitality
Maintaining a professional decade, dressing appropriately, and using polite language are key
Professionalism
Being functional and effective in all business receipts is critical
Casual attention is acceptable for some less formal business settings, but should still be present and necessary
商务礼仪英语中英文对照讲课教案
商务礼仪英语中英文对照篇一：商务礼仪中英对照Etiquette for Business DinnerYour image matters, especially when you’re in a business environment. Whether you’re going to a business lunch with your peers, recruiters, clients or partners, you need to make sure you behaveappropriately. We’ve put together this handy guide, with tips gathered from the business etiquette, to help make sure that someone call you out at your next business meal.Before the Meal餐前礼仪◇Shake hands with all present at the table. If necessary, introduce yourself. Concentrate on remembering your host/hostess’s name. 与到场的客人握手致意，如果需要，介绍一下自己。
努力记住男女主人的姓名。
◇Remain standing until host sits.在主人落座之前保持站立。
◇Place your napkin on your lap after everyone is seated and after your host has moved his/her napkin.在所有人落座之后，主人展开餐巾，这时你也可以将餐巾展开平铺在膝盖以上部位。
◇Don’t ask the waiter to explain everything on the menu; you will annoy others and appear indecisive.不要让侍者为你一一讲解菜单上的菜品，这样会招人讨厌而且显得你缺乏主见。
国际商务礼仪英文教程
国际商务礼仪英文教程国际商务礼仪英文教程《国际商务礼仪英文教程一》HANDSHAKE HISTORY OF HANDSHAKING meanings of handshaking In sports or other competitive activities it is also done as a sign of good sportsmanship.Its purpose is to convey trust, balance, and equality.In business Shaking hands is considered the standard greeting in business situations.FOR LOVERS FOREVER LOYALTY LOVE And TOGETHER MODERN CUSTOMS REJECTION——do not Generally, it is considered inappropriate, if not outright insulting to the initiator side, to reject a handshake without good reason (such as an injured right hand).FIRM HANDSHAKING It is generally expected in Western culture that a handshake should be firm.Weak handshakes are sometimes referred to as 'limp' or 'cold'.In some Oriental countries (such as Turkey or the Arabic-speaking Middle East), handshakes aren't as 'strong' as in America and Europe.Consequently, a grip which is too firm will be considered as rude.In Turkey outside business situations, shaking hands is not the standard greeting among men.In casual non-business situations, men will less likely shake hands and among women hardly at all.Kissing each other on the cheek twice is a more common practice In Europe England When people meet with each otherthe first time,they usually shake hands instead of hugging.While on the banquet,guests often shake hands with each other to show respect France In the social occasions,people used to shake hands with the guests.When shaking hands with women,remember that lady first.And women may keep their gloves while shaking hands but not men.Russia Acquaintances cannot shake hands when meeting.It is considered bad luck to shake hands over the threshould of the doorstep When shaking hands DOS ? Smile to others ? With moderate hard DONT'S ? Not more than three seconds ? Not to wear gloves ? Uncrossed shakehands ? Not to talk while shaking hands Both hands or right hand Softly and kindly Firmly and strongly Shake hands with a woman Shake hands with a senior TIPS Shake hands with a partner Shake hands with a good friend Shake hands with a woman Men usually wait for women to offer their hand before shaking.back Shake hands with a senior back Shake hand with your partner POLITE CONFIDENT COMFORTABLE back Shake hands with your good friends back Thank you so much 何坚婷 Members of our team《国际商务礼仪英文教程二》Business Gift-giving Around the World 武汉大学何坚婷Abstract: Nowadays, gifts are playing as an important role in international business relations.But different countries have different customs of gift-giving.The paper gives some details about how to make a good business gift-giving in many countries around the world.Key words: significance, different cultures, comparative of business gift-giving Introduction 1.Significance of Gift-giving in Business First of all, in international business dealings, appropriate gift-giving can not only fully show the enterprises culture and academic spirits, but also promote each other's friendship.And then, gift-giving can show people's congratulations, condolences and thanks to others.At the same time, it is also an emotional investment, reducing the emotional distance between people and being conductive to people's communication.2.Different Cultures' View on Gifts Before we start to talk about how to make a good business gift-giving, let's give a view upon different counties in the world, knowing that how the people in different cultures treat the gifts.The first one is America! In America, people like the practical and peculiar gifts very much.For example, if you could give them some small gifts with unique styles or ethnic characteristics, such as the faked terracotta warriors and horses, they will be very happy.American people treat the snails and horseshoe as the mascot.When you present some gifts to them, remember not to make the number of gifts singular, and you should be attention to the packaging.In addition, packaging gifts, do not use black paper, because the black in American eyes was unlucky color.Also, gifts should pay attention to the business end of the conversation.In the UK, people don't like the gifts that are very expensive.It will be taken as a bribe if you give them some preciousgifts.Gifts like premium chocolate, a two bottles of wine , and flowers would be a good choice.Do remember that not to present gifts printed with company flag.Also, remember not to send the lily, because it means death.In France, people are very romantic, so they usually like the artistic and intellectual gifts very much, such as picturesque, art albums, and small crafts.If you are invited to a French people's house for a dinner, remember to take a few pieces of fresh flowers without bundling with you, but the chrysanthemums must be excluded, because chrysanthemums are only used at funerals in France.In Russia, people like to treat the guests with bread and salt to show their friendship and respect.They like to receive gifts that are brand name, such as a LEVIS jeans, regardless of the level of the value of gifts.But do not give money to people, because it will be considered as charity and insults.In Japan, people think that gifts represent peoples' true mind.For the Japanese, the ceremony of gift giving is more important than the objects exchanged.While you give them some flowers, the flowers should not be white, as these are associated with death.Also, avoid giving gifts with even numbers of components, such as an even number of flowers in a bouquet.Four is an especially inauspicious number, never give four of anything.In Saudi Arabia, people are very hospital, but you are not expected to bring any gift when invited into a Saudi home.Arab traders generally presente expensive gifts to others, but also would like to receive the same valuable in return.Do not present used items to them, not so as wine and gifts with animal patterns on it.It is considered a violation of their privacy to give the wifes of Arabs gifts.3.。
商务英语 商务礼仪
商务英语商务礼仪(邀请和问好)商务英语：商务礼仪(邀请和问好)1) You Must Reply to an InvitationForeign custom is much more strict than Chinesecustomin the matter of replying to invitations. Whenyou receive an invitation you should answer itimmediately, saying definitely whether you are able toaept it or not.2) Written or Verbal ReplyIf the invitation is given by word of mouth, inconversation or at a chance meeting, you shouldanswer at once whether you can e or not. If youcannot give an answer at that time, you may say, "May I let you know this evening?" Or somesuch words.1) How to Introduce PeopleIn introducing two people, the general rule is: Introduce other people to the person youwish to honor. The old are honored in the West as in China. Women have been honoured in theWest since the days of knighthood(骑士时代).2) Rising at IntroductionA man always rise for an introduction, except that itis sometimes all right for an elderlyman to remain seated when a young man is introduced to him. The hostess always rises for anintroduction.3) Introducing YourselfIf you want to meet someone, it is better to ask a friend who know him to introduce you.But sometimes at a meeting or gathering it is all right to introduce yourself to a fellow-student,or to one of the same sex and position.1) GreetingThe simplest thing to say is "Good morning," "Good afternoon" or "Good evening." Thisgreeting is given to one whom you know only slightly, or to any one you are passing quickly. "How are you" is usually used when you are not in such a hurry. No answer is expected otherthan " Fine, thank you." "Hello' is the monest form of greeting between good friends.2) When a Man Raises His HatIf you are wearing a hat which can be taken bold of easily, it is customary to raise itslightly off your head when you greet a girl or a woman.3) When to Shake HandsIt is customary to shake hands when you first meet someone. And usually friends shakehands when they meetafter not having seen each other for some time. However it is notnecessary to shake hands.4) Use the person's NameIt is always good form to use the name of the person you are greeting. You might say, "Good Morning, Mr.Moncrieff" or "Hello, Franklin." A person's surname should be used unlesshe is good friend or school-mate.1) Lending and borrowing are more matters of principle in the West than in the East.Things borrowed in the West are definitely expected to be returned, whether it is fifty dollars ormerely a friend's pencil.2) Don't Be Curious. It is impolite to be curious about the private affairs of others, such asage, salary, religion and marriage.3) Thanks for Gifts. When some one gives you a present, it is very impolite to neglectthank him for it.4) One Hand Only. In china we use two hands when giving something to a person, or when receiving it, if we want to be very polite. In the West this would seem awkward and impolite.。
商务英语综合辅导 商务礼仪系列(餐桌礼仪)
商务英语综合辅导商务礼仪系列(餐桌礼仪) Table Manners1) As soon as the hostess picks up her napkin, pick yours up and lay it on your lap. Sometimes a roll of bread is wrapped in it; if so, toke it our and put it on your side plate.2) The Soup CourseDinner usually begins with soup. The largest spoon at your place is the soup spoon. It will be beside your plate at the right-hand side.3) The Fish CourseIf there is a fish course, it will probably follow the soup. There may be a special fork for the fish, or it may be similar to the meat fork. Often it is smaller.4) The Meat CourseThe main Course is usually served by the host himself, especially if it is a fowl（鸡禽） or a roast which need to be carved. He will often ask each guest what piece he prefers, and it is quite proper to state your preference as to lean or fat, dark（红肉）or light（白肉）.5) Using Knife and ForkIf you have English and American friends you will notice a few differences in their customs of eating. For the main or meat curse, the English keep the fork in the left hand, point curved downward, and bring the food to themouth either by sticking the points onto it or in the case of soft vegetables, by placing it firmly on the fork in this position with the knife. Americans carve the meat in the same position, then lay down the knife and taking the fork in the right hand with the point turned up, push it under a small piece of food without the help of the knife and bring it to the moth right-side-up.。
商务礼仪 Business Etiquette 英文版 ppt
二、Table manner
• 1) China's table manner • Generally,seats that closer to the top table take precedence（优先）.For example, on the wedding party,family members of the bride or the leaderships are arranged to the table that closest to the tap table.
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Business Etiquette
一、Dress etiquette
• Dress is a culture, it can reflect a nature’s cultural level and the material civilization level of development .
• We know that diffeerent preferences, so their ways of dress vary.
• Even so, we still have some basic principles to follow according to people’s beautyappreciation standard
• 2) West’s table manner • Wash you hands before each meal. • Knife and spoon are placed to the right of the plate. The fork is on the left.
• Open the napkin and place it in your lap before starting.
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商务礼仪英语中英文对照篇一：商务礼仪中英对照Etiquette for Business DinnerYour image matters, especially when you’re in a business environment. Whether you’re going to a business lunch with your peers, recruiters, clients or partners, you need to make sure you behaveappropriately. We’ve put together this handy guide, with tips gathered from the business etiquette, to help make sure that someone call you out at your next business meal.Before the Meal餐前礼仪◇Shake hands with all present at the table. If necessary, introduce yourself. Concentrate on remembering your host/hostess’s name. 与到场的客人握手致意，如果需要，介绍一下自己。
努力记住男女主人的姓名。
◇Remain standing until host sits.在主人落座之前保持站立。
◇Place your napkin on your lap after everyone is seated and after your host has moved his/her napkin.在所有人落座之后，主人展开餐巾，这时你也可以将餐巾展开平铺在膝盖以上部位。
◇Don’t ask the waiter to explain everything on the menu; you will annoy others and appear indecisive.不要让侍者为你一一讲解菜单上的菜品，这样会招人讨厌而且显得你缺乏主见。
◇Let the host take the lead when ordering; this will give you an idea of what to eat. If the host isn’t first in line to order, then ask for his/her recommendation.点餐时让主人先点，这样也可以给你一个参考。
如果主人不是第一个点餐的，那么你可以让他给你推荐。
◇Don’t order the most expensiveitem on the menu and don’t order any unfamiliar food.不要点菜单上最贵和最不常见的菜品。
◇Don’t drink alcohol; if you choose to drink, limit it to one beer or glass of wine.During the Meal进餐礼仪◇If your place is set with more than one fork, begin from the outside and work your way in.如果你面前摆了不止一把叉子，正确的顺序是由外到内依次使用。
◇When looking at the place setting in front of you, remember: solids on your left , liquids on your right .关于食物的摆放：你餐桌的左前方应摆放固体食物（如面包盘），右前方应摆放液体（如水、冰茶、咖啡）。
◇Cut your meat or meal one piece at a time; avoid dicing it into bite-sized pieces all at once.切肉或其他食物时每次只切一小块，而不应一次性全切成小块。
◇Hold your knife or fork with thethumb and three fingers, keeping the index finger extended on the handle.用拇指和另外三个手指拿刀叉，食指保持搭在手柄上。
◇Do keep your elbows off the table.不要把手肘放在桌子上。
◇When you speak, put your silverware on your plate, not on the table.讲话时，把餐具放在餐盘上，而不是餐桌上。
◇Don’t speak with your mouth full.满嘴食物的时候不要讲话。
◇Avoid talking about religion, politics and other controversial （有争议的）topics.用餐期间避免谈论关于宗教、政治以及其他争议性话题。
◇Maintain good eye contact.与他人保持眼神交流。
◇Do take your time eating, talking and especially listening to everyone at the table.除了用餐，以及和别人交流，尤其要在餐桌上倾听别人。
◇Don’t over indulge; this is not your last meal. And don’t ask to finish anyone else’s food.不要暴饮暴食，这不是最后一顿饭，也不要帮别人解决食物。
◇Don’t lick your utensils（餐具）or fingers.不要舔餐具或手指。
◇Do say “please” and “thank you,” waiters do notice.需要侍者帮助时，对他们说“请问……”和“谢谢”。
After the Meal餐后礼仪◇When you are finished eating, place the knife and fork prongs（尖部）down side by side on the plate; the waiter will understand thi s as the “I am finished” position.用餐结束后，将刀叉头朝下放置在餐盘上，侍者见状就明白你已用餐完毕。
◇Don’t argue over that check or offer to pay the tip; the host who invited you must take care of both.不要抢着付账或小费，邀请你来用餐的主人一定会有所准备。
◇Don’t use toothpicks in the presence of the others.不要在别人面前使用牙签。
◇Make sure you thank the host for the meal. Shake hands before you leave and maintain good eye contact.务必感谢主人，临走前要与主人握手并直视对方的眼睛。
篇二：中西方商务礼仪Different Business Etiquette between China and theWestI. IntroductionBusiness etiquette is a kind of civilization accumulation of human becomes fixed during the business communication, being handed down from generation to generation. It is also a kind of standard behavior observed by the businessmen in their communication. Different countries have different culture traditions, so their business etiquette isalso different from one another. There are great cultural differences between the cultural cores of Confucian in China and the cores of Christian in the West, which leads to some differences in the business etiquette between China and West.II. The Influence of Cultural Differences on Business Etiquette Differences Between China and the West Generally speaking, the differences on business etiquette between China and the West are influenced by several cultural factors, such as values, view of time, view of space, view of diet, verbal habits and nonverbal. The paper mainly focuses on time and space approach.From the approach of timeThoreau once said,“If a man do es not keep pace with his companions, perhaps it is because he hears a different drummer.”Now, we use the phrase “the beat of a different drummer”to explain anydifferent pace of life. The attitudes toward time vary from culture to culture. And it is understandable that people of different cultures hold different views toward time. When it comes to international business, the view of time can be divided into two types, such as monochromic time and polychromic time. Countries that follow monochromic time perform only one major activity at a time, while countries obeying polychromic time perform several activities simultaneously.The United States is a monochromic culture. In monochromic culture, time is regarded as something tangible. Time is seen as linear and manageable. Therefore, people concentrate on the task at hand, taking time commitments seriously and being accustomed to short-term relationships. For example, in the West, time is a kind ofprecious and limited resource. Thebusiness people attend the business meeting on time. If someone was late, he would be considered to be lack of honesty. And the business people always expect to solve their business problems within twenty to thirty minutes. In monochromic cultures, it is considered a rude to do two things at once, such as reading a journal in a meeting or answering the telephone while someone is in your office. Schedules and keeping appointments are consistent with value of people in monochromic cultures.Chinese people are typical example of polychromic cultures. Chinese people are well adapted to doing several things at once and do not mind interruptions. In their opinion, people are more important than schedules to members of polychromic cultures. Their lifestyle is less organized than that of monochromic people. In their eyes time is just like a circle that does nothave the end. So Chinese people are highly distracted and subject to interruptions. They consider time to be casual and flexible. For example, to most Chinese today, time simply flows from one day to the next. If a job is not done today, maybe it will be done the next day or the next. And the business meeting would generally last for several hours.Compared with the Westerners, few Chinese equate time with money. When foreign businessmen arrive in China, most Chinese will make them settle down in hotels and give them an opportunity to rest up. Because Chinese do not expect them to immediately rush into business. However, generally this arrangement will be politely but firmly rejected by visitors. When Chinese are involved in international business, they will get familiar with the Western concept“time is money”. But they do not automatically relate it to the pace ofbusiness.Besides, Chinese do not pay much attention to the appointment. Sometimes even if there is an appointment, the Chinese would not stick to it seriously. When people of different cultures interact, misunderstandings often arise as a result of different time view. For instance, in the Western countries, the business contact would be pre-arranged within three to four weeks. Business people pre-arrange the business contact at least two weeks in America. The appointment is holy to Americans. In the business communication, if someone asks to have a business contact at the lastminute, he will be considered to make trouble or insult the others. On the contrary, the Chinese people pay more attention to relationship. In their business activity, if there is an important person need to be contacted, they could cancel the primaryappointment to meet him. It is unacceptable to American business people. This example shows the cultural differences in time sense between China and the West. And it becomes increasingly important as modern business communications put more and more businessmen in daily contact. If we are to avoid misunderstanding, we need to know better about our own cultural biases and those of others.From the approach of spaceSpace, is the physical distance between people when they are interacting. It is deeply influenced by culture. When people are having a conversation, the distance between them changes dramatically from one culture to another.Generally speaking, there are four zones when people interact: the intimate zone, the personal zone, the social zone, and the public zone. The intimate zone,less than meters, is reserved for a close friend. And it appears briefly when the business colleagues shake hands. The personal zone, from meters to meters, is used for giving instructions to someone in an office. The social zone, from to meters, is used for impersonal and formal business meeting. The public distance, over meters, is the most formal zone.Americans tend to need more spaces than Chinese. When having a conversation with Chinese, Americans will back away for the Chinese partner is standing too close. Standing too close to someone in the United States may leave a bad impression on the others, as it implies the person is upset, overbearing, or he is making sexual advances. These negative positions should be avoided in the United States. In China, people prefer to stand close to each other and they think it is a normal and friendlyway to communicate with each other.Besides, the arrangement of desks, chairs, and conference table also feature the different styles of communication. When the United States people are conversing, they prefer the face-to-face arrangement of chairs whereas the Chinese prefer side-by-side arrangement. They like this arrangement because they could avoid directeye contact through it.IV. ConclusionWith the globalization of the world economy, organizations are culturally diverse in handling all kinds of business activities, especially multinational cooperation. More and more business people have become aware of the strong impact from culture. And they should have a good understanding of the other business etiquette culture beforehand, which is beneficial for both sides of the businesspeople. Only in this way will it be possible for them to expand their business and make it more prosperous.篇三：外贸英语：国际实用商务礼仪18条外贸英语：国际实用商务礼仪18条恰到好处的商务礼仪在处理外贸事宜中是十分必要的。