中国商务礼仪 英文 Business Etiquette in China
中国商务礼仪 英文 Business Etiquette in China
Business Relationship in China
• Chinese business relationship inevitably becomes a social relationship after a while. Unlike Western business relationship which remains professional and perhaps, aloof, even after a long time, Chinese business relationship becomes a social one. • The more you share your personal life, including family, hobbies, political views, aspirations, the closer you are in your business relationship. Sometimes, a lot of time is spent discussing matters outside of business, but then a lot of time, the other party is also making up his mind about your deal based on how much he sees your personal relationship with him.
Business Etiquette in China
5
Extension for Giving Face
• Do not underestimate the concept of losing face. Arriving late, causing embarrassment, behaving confrontationally, insisting too hard on paying a bill or calling attention to a mistake can all cause loss of face. • However, complimenting someone on their business acumen in front of their colleagues is an easy way to win points. • If a Chinese person has misunderstood you, or cannot (or does not want to) answer a question, they may laugh to cover their embarrassment. Try not to get agitated. They may come back to you with an answer later once they’ve had the chance to think it through or find out the answer. If they don't, you’ll need to ask again—but it's best not to do this in front of others so as not to cause a loss of face.
Business Etiquette 商务礼仪英语(双语课件)
11
H
Homework and test for Chapter 1
Review what you have learned in class and discuss:
How to greet and shake hands with a business partner?
How to introduce a business partner? How to exchange visiting cards? How to find a neutral subject to chat?
test
12
H
test 1
True or False:
1. You can only shake hands with your right hand.
8. In business meeting, you can not leave suddenly without saying goodbye.
9. When talking, you’d better look at the other person right in his eyes all the time.
2. You can always praise a person by saying “ you are beautiful / handsome.” even if the person is plain or ugly.
3. When a person praise you, you can say “ not really.”.
Gifts 10. Etiquette in Business Activities
商务英语写作-交际中的中国礼节Chinese Etiquette
商务英语写作交际中的中国礼节Chinese Etiquette在外国人的眼中，中国人的礼节有时是很令人费解的。
让我们来看看外国人眼中的中国礼节：Chinese courtesies have always been formal to follow strict rules, although sometimes Chinese people seem to be impolite according to Western norms in public places. To well understand Chinese, some concepts should not be ignored: 尽管在西式标准的公共场合下，中国人有时似乎显得不够礼貌。
但中国式的礼貌，却有它自己的严格规则。
要更好的了解中国，下面的这些概念你就不该忽视：面子/Mianzi (Face)The idea of shame, usually expressed as ‘face’could be loosely defined as the ‘status’or ‘self-respect’in Chinese and by no means alien to foreigners. It is the worst thing for a Chinese to lose face. Never insult, embarrass, shame, yell at or otherwise demean a person. Since all these actions would risk putting a Chinese in a situation that he might lose face. Neither try to prove someone wrong nor shoutat him in public. In order to get a successful effect without letting a Chinese lose face, any criticism should be delivered privately, discreetly and tactfully, or else, just opposite to what you wish.羞耻这个概念，通常被表达为“面子”。
(完整版)商务礼仪Businessetiquette
商务礼仪 Business etiquetteThere are some general rules for introductions:1. A man is always introduced to a woman.2. A young person is always introduced to an older person.3. A less important is always introduced to a more important person.相互介绍认识有如下基本原则：1. 男人通常会介绍给女人。
2. 年轻人介绍给年龄大的人3. 地位不太高的人介绍给地位高一些的人When a client is coming for business purpose, the host should stand up and receive the guest, offer a chair and a cup of coffee, he shouldn’t sit down until the guest takes a seat. When the guest rises to leave, the host should go with him as far as the door of the office or the elevator. The executive doesn’t rise for his secretary or coworkers in the office.如果客户是为商务目的而来，主人要起身接待客人，给他让一个座位并且倒上一杯咖啡，在客人落座之前主人不能坐下。
当客人起身告辞时，主人需将客人送到门口或者电梯口。
而高级经理则不需为秘书或者办公室同事站起来。
A handshake can create a feeling of immediate friendliness of instant irritation between two strangers. The proper handshake is brief, but there should befirmness and warmth in the clasp. It should always be accompnied by a direct look into the eyes of the person your shake your hand with.握手可以使本来陌生的两个人马上建立起友谊。
business etiquette商务礼仪
Implementing proper business etiquette skills into everyday life should be a habit for everyone. After all, a person who displays proper business etiquette not only feels good about himself, but also makes the people around him feel important and respected.
1. Business appointments must first be set and then strictly followed.
①Always arrive on time. Better still, be early. ②In case of an emergency and you need to cancel your appointment, do so as soon as possible. ③Offer your personal apology at the first available opportunity and do reschedule the appointment.
UK
• Business card etiquette is not so strict UK and involves little ceremony. • It is not considered bad etiquette to keep cards in pocket. • Business cards should be kept clean and presentable. • Do not feel obliged to hand out a business card to everyone you meet as it isching
商务仪表礼仪英文详细介绍与商务会议主持的四个技巧汇编
商务仪表礼仪英文详细介绍与商务会议主持的四个技巧汇编商务仪表礼仪英文详细介绍InChina,aswithanyculture,therearerulesandcustomsthatsurroundwhatisappr opriateandwhatisnotwhendining,whetheritisinarestaurantorinsomeone’shome.L earningtheappropriatewaytoactandwhattosaywillnotonlyhelpyoufeellikeanative ,butwillalsomakethosearoundyoumorefortable,andabletofocusonyou,insteadofyo urinterestingeatinghabits.同其他国家文化一样，在中国，无论是在餐馆还是在家，用餐时也有很多禁忌。
适当了解一些中国的餐桌礼仪，不仅能让你更加入乡随俗，融入其中，而且能让别人注意到你，而不是你特别的用餐习惯。
ThecustomssurroundingChinesetables’mannersisingrainedwithtradition,andsom erulesarenottobebroken.Failingtounderstandandfollowalloftherulescouldresul tinoffendingthechefandendingthenightinanunfavorableway.有些餐桌礼仪是随着传统延续下来的，是决不能违反的。
如果不了解这些餐桌礼仪并且破坏了这些规矩，到时可能得罪厨师，扫兴而归哦。
1.Thefoodisservedvialargemunaldishes,andinnearlyeverycase,,waitforsome onetoservefoodtotheirownplate,andthencopywhattheydo.Onoccasion,，基本上都会提供公用筷方便你将食物分到你自己的盘子里。
BusinessEtiquette商务礼仪_饮食_生活休闲
Main Topics 研讨话题
Professional Presence 职业化仪表
Greetings and Meetings 会见礼仪
At Business Meetings 商 务会 议
Telephone Manners 电话礼仪
Everyday Office E来自iquette 办公室礼仪礼仪人人知道却不能时时做到。
1/2/2020
Good Etiquette Equals Good Business
良好的职业礼仪会给公司带来好生意
It improves the quality of life in the workplace
改善工作环境的生活品质
It contributes to optimum[ˈɔptiməm] employee morale [məˈrɑ:l]
你 有 不 同 意 见 时， 冷 静 地 有 依 据 地 表 达 你 的 意 见 – Focus on the meeting objectives 围 绕 会 议 主 题
1/2/2020
Attending Meetings
When Guests Arrive 有 客 人 到 达 时
• Stand up and properly greet the person when necessary
放在专用的名片夹内
Use both hands to send or receive business card
用 双 手 递、 接 名 片
Let the words face the other person
名片上的字要正朝着对方
Read the words when receiving business card
商务英语 中国的商务礼仪 全英文
taken apart; the color of the skin socks (can not
be damaged) ; wear sandals and socks, wear
short skirts and socks; avoid dew, Short,
first, prevent too much. Second, prevent being too expensive for others to accept easily.
13
Third, prevent the volume from being too large for easy carrying.
10
through
1 Business dress
Business Personnel (ladies) wearing a professional dress note
3、attention can not wear casual shoes with professional dress, wear skirts rather than darning socks also do not wear short socks
4
1 Business dress
Different types of business situations:
Social occasion
Social Interactions have their own personality. First
of all, social occasions are divided into five: social
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Business Relationship in China
• Chinese business relationship inevitably becomes a social relationship after a while. Unlike Western business relationship which remains professional and perhaps, aloof, even after a long time, Chinese business relationship becomes a social one. • The more you share your personal life, including family, hobbies, political views, aspirations, the closer you are in your business relationship. Sometimes, a lot of time is spent discussing matters outside of business, but then a lot of time, the other party is also making up his mind about your deal based on how much he sees your personal relationship with him.
Business Etiquette in China
5
Extension for Giving Face
• Do not underestimate the concept of losing face. Arriving late, causing embarrassment, behaving confrontationally, insisting too hard on paying a bill or calling attention to a mistake can all cause loss of face. • However, complimenting someone on their business acumen in front of their colleagues is an easy way to win points. • If a Chinese person has misunderstood you, or cannot (or does not want to) answer a question, they may laugh to cover their embarrassment. Try not to get agitated. They may come back to you with an answer later once they’ve had the chance to think it through or find out the answer. If they don't, you’ll need to ask again—but it's best not to do this in front of others so as not to cause a loss of face.
Business Etiquette in China
3
Seniority is important in China
• Seniority is very important to the Chinese especially if you are dealing with a State owned or government body. Instead of addressing the other party as Mr or Mrs XX and XX, it is always appropriate to address the other party by his designation eg. Chairman XX and XX, Director XX and XX or Manager XX and XX. • When giving out name cards or brochures, make sure you start with the most senior person before moving down the line. When giving out a name card or receiving one, ensure that you are stretching out with both hands with the card. Remember to face the card you are giving out in a manner such that the recieving party gets it facing him correctly. • Tips: In China, it is assumed that the first person that enters the room is the head of the group.
Business Etiquette in China
Siyi Liu PRIME Class of 2011 M.S. Program in Innovation Management and Entrepreneurship Brown University April 5th, 2011
The initial approach
• Chinese business contacts are mostly referrals; essentially a business relationship is struck based on another business associate recommendation. • However, it is common today for cold calls and direct contacts, given the availability of the internet and the competitive nature of Chinese businesses. You may source from the internet, trade fairs, catalogues and brochures, advertisements and approach the Chinese companies directly through a call or email. • Address a person using his or her family name only, such as Mr. Chen. Avoid using someone's given name unless you have known him or her for a long period of time. Formality is a sign of respect, and it is advisable to clarify how you will address someone very early in a relationship, generally during your first meeting. • Business interactions between men and women are reserved. After an initial handshake, avoid body contact such as hugging or kissing on the cheek. Business Etiquette in China 2
Business Etiquette in China
4
Giving Face or Gei MianZi
• Giving face (aka giving due respect) is a very important concept in China. You must give the appropriate respect according to rank and seniority. For example, if you are buying gifts for an initial contact, make sure you buy better gifts for the senior managers instead of buying similar gifts across the board. • Similarly, sitting positions in a meeting room or a dining table is accorded accordingly to rank, importance and seniority. It is good to seek advice before embarking on your first meeting with Chinese business contacts to avoid making the wrong move.
Business Etiquette in China
6
Lunch/Dinner in China
• There is no business talk in China without at least one trip to a restaurant. Sometimes, a trip is made to the restaurant even before any business discussion take place! Inevitably, the restaurant will always be a grand one and you are likely to be hosted in a private room. • There is an elaborate seating arrangement for a Chinese business meal. There are fixed seating positions for the host and the guest and then they are seated again according to seniority. This is a very important aspect of a formal dinner and it is important that you follow the rules accordingly. However, it seems that the Northern Chinese are very particular to this formal seating arrangement while the Southern Chinese has loosen the formalities somewhat. • Try to master chopsticks before you arrive in China. Chinese food is eaten informally, with everyone serving themselves from several main dishes on a central turntable. You will usually be seated on the right of your Chinese host, who will always serve you first.