中国商务礼仪 英文 Business Etiquette in China
中国商务礼仪 英文 Business Etiquette in China
Business Relationship in China
• Chinese business relationship inevitably becomes a social relationship after a while. Unlike Western business relationship which remains professional and perhaps, aloof, even after a long time, Chinese business relationship becomes a social one. • The more you share your personal life, including family, hobbies, political views, aspirations, the closer you are in your business relationship. Sometimes, a lot of time is spent discussing matters outside of business, but then a lot of time, the other party is also making up his mind about your deal based on how much he sees your personal relationship with him.
Business Etiquette in China
5
Extension for Giving Face
• Do not underestimate the concept of losing face. Arriving late, causing embarrassment, behaving confrontationally, insisting too hard on paying a bill or calling attention to a mistake can all cause loss of face. • However, complimenting someone on their business acumen in front of their colleagues is an easy way to win points. • If a Chinese person has misunderstood you, or cannot (or does not want to) answer a question, they may laugh to cover their embarrassment. Try not to get agitated. They may come back to you with an answer later once they’ve had the chance to think it through or find out the answer. If they don't, you’ll need to ask again—but it's best not to do this in front of others so as not to cause a loss of face.
Business Etiquette 商务礼仪英语(双语课件)
11
H
Homework and test for Chapter 1
Review what you have learned in class and discuss:
How to greet and shake hands with a business partner?
How to introduce a business partner? How to exchange visiting cards? How to find a neutral subject to chat?
test
12
H
test 1
True or False:
1. You can only shake hands with your right hand.
8. In business meeting, you can not leave suddenly without saying goodbye.
9. When talking, you’d better look at the other person right in his eyes all the time.
2. You can always praise a person by saying “ you are beautiful / handsome.” even if the person is plain or ugly.
3. When a person praise you, you can say “ not really.”.
Gifts 10. Etiquette in Business Activities
商务英语写作-交际中的中国礼节Chinese Etiquette
商务英语写作交际中的中国礼节Chinese Etiquette在外国人的眼中，中国人的礼节有时是很令人费解的。
让我们来看看外国人眼中的中国礼节：Chinese courtesies have always been formal to follow strict rules, although sometimes Chinese people seem to be impolite according to Western norms in public places. To well understand Chinese, some concepts should not be ignored: 尽管在西式标准的公共场合下，中国人有时似乎显得不够礼貌。
但中国式的礼貌，却有它自己的严格规则。
要更好的了解中国，下面的这些概念你就不该忽视：面子/Mianzi (Face)The idea of shame, usually expressed as ‘face’could be loosely defined as the ‘status’or ‘self-respect’in Chinese and by no means alien to foreigners. It is the worst thing for a Chinese to lose face. Never insult, embarrass, shame, yell at or otherwise demean a person. Since all these actions would risk putting a Chinese in a situation that he might lose face. Neither try to prove someone wrong nor shoutat him in public. In order to get a successful effect without letting a Chinese lose face, any criticism should be delivered privately, discreetly and tactfully, or else, just opposite to what you wish.羞耻这个概念，通常被表达为“面子”。
(完整版)商务礼仪Businessetiquette
商务礼仪 Business etiquetteThere are some general rules for introductions:1. A man is always introduced to a woman.2. A young person is always introduced to an older person.3. A less important is always introduced to a more important person.相互介绍认识有如下基本原则：1. 男人通常会介绍给女人。
2. 年轻人介绍给年龄大的人3. 地位不太高的人介绍给地位高一些的人When a client is coming for business purpose, the host should stand up and receive the guest, offer a chair and a cup of coffee, he shouldn’t sit down until the guest takes a seat. When the guest rises to leave, the host should go with him as far as the door of the office or the elevator. The executive doesn’t rise for his secretary or coworkers in the office.如果客户是为商务目的而来，主人要起身接待客人，给他让一个座位并且倒上一杯咖啡，在客人落座之前主人不能坐下。
当客人起身告辞时，主人需将客人送到门口或者电梯口。
而高级经理则不需为秘书或者办公室同事站起来。
A handshake can create a feeling of immediate friendliness of instant irritation between two strangers. The proper handshake is brief, but there should befirmness and warmth in the clasp. It should always be accompnied by a direct look into the eyes of the person your shake your hand with.握手可以使本来陌生的两个人马上建立起友谊。
business etiquette商务礼仪
Implementing proper business etiquette skills into everyday life should be a habit for everyone. After all, a person who displays proper business etiquette not only feels good about himself, but also makes the people around him feel important and respected.
1. Business appointments must first be set and then strictly followed.
①Always arrive on time. Better still, be early. ②In case of an emergency and you need to cancel your appointment, do so as soon as possible. ③Offer your personal apology at the first available opportunity and do reschedule the appointment.
UK
• Business card etiquette is not so strict UK and involves little ceremony. • It is not considered bad etiquette to keep cards in pocket. • Business cards should be kept clean and presentable. • Do not feel obliged to hand out a business card to everyone you meet as it isching
商务仪表礼仪英文详细介绍与商务会议主持的四个技巧汇编
商务仪表礼仪英文详细介绍与商务会议主持的四个技巧汇编商务仪表礼仪英文详细介绍InChina,aswithanyculture,therearerulesandcustomsthatsurroundwhatisappr opriateandwhatisnotwhendining,whetheritisinarestaurantorinsomeone’shome.L earningtheappropriatewaytoactandwhattosaywillnotonlyhelpyoufeellikeanative ,butwillalsomakethosearoundyoumorefortable,andabletofocusonyou,insteadofyo urinterestingeatinghabits.同其他国家文化一样，在中国，无论是在餐馆还是在家，用餐时也有很多禁忌。
适当了解一些中国的餐桌礼仪，不仅能让你更加入乡随俗，融入其中，而且能让别人注意到你，而不是你特别的用餐习惯。
ThecustomssurroundingChinesetables’mannersisingrainedwithtradition,andsom erulesarenottobebroken.Failingtounderstandandfollowalloftherulescouldresul tinoffendingthechefandendingthenightinanunfavorableway.有些餐桌礼仪是随着传统延续下来的，是决不能违反的。
如果不了解这些餐桌礼仪并且破坏了这些规矩，到时可能得罪厨师，扫兴而归哦。
1.Thefoodisservedvialargemunaldishes,andinnearlyeverycase,,waitforsome onetoservefoodtotheirownplate,andthencopywhattheydo.Onoccasion,，基本上都会提供公用筷方便你将食物分到你自己的盘子里。
BusinessEtiquette商务礼仪_饮食_生活休闲
Main Topics 研讨话题
Professional Presence 职业化仪表
Greetings and Meetings 会见礼仪
At Business Meetings 商 务会 议
Telephone Manners 电话礼仪
Everyday Office E来自iquette 办公室礼仪礼仪人人知道却不能时时做到。
1/2/2020
Good Etiquette Equals Good Business
良好的职业礼仪会给公司带来好生意
It improves the quality of life in the workplace
改善工作环境的生活品质
It contributes to optimum[ˈɔptiməm] employee morale [məˈrɑ:l]
你 有 不 同 意 见 时， 冷 静 地 有 依 据 地 表 达 你 的 意 见 – Focus on the meeting objectives 围 绕 会 议 主 题
1/2/2020
Attending Meetings
When Guests Arrive 有 客 人 到 达 时
• Stand up and properly greet the person when necessary
放在专用的名片夹内
Use both hands to send or receive business card
用 双 手 递、 接 名 片
Let the words face the other person
名片上的字要正朝着对方
Read the words when receiving business card
商务英语 中国的商务礼仪 全英文
taken apart; the color of the skin socks (can not
be damaged) ; wear sandals and socks, wear
short skirts and socks; avoid dew, Short,
first, prevent too much. Second, prevent being too expensive for others to accept easily.
13
Third, prevent the volume from being too large for easy carrying.
10
through
1 Business dress
Business Personnel (ladies) wearing a professional dress note
3、attention can not wear casual shoes with professional dress, wear skirts rather than darning socks also do not wear short socks
4
1 Business dress
Different types of business situations:
Social occasion
Social Interactions have their own personality. First
of all, social occasions are divided into five: social
商务礼仪知识英文作文(5篇)
商务礼仪知识英文作文（5篇）商务礼仪知识英文作文（精选5篇）商务礼仪知识英文作文篇1Our country is known as nation of the etiquette the laudatory name, the advocation etiquette is our country peoples traditional moral e_cellence.From ancient times till now, our countrys etiquette standard is the Chinese unique civilization symbol, is Chinese nation moral e_cellence manifesting.The etiquette, took one traditional moral e_cellence, has the historical inheritance, has vitality which does not fade.The etiquette involves which in the commercial contact are very many, but from basic speaks between the human and humans contact, therefore we are used to the commercial etiquette limits art which associates for the commercial personnel.As the name suggests, the commercial etiquette is refers in the people commerce contact the suitable etiquette standard, is in the commercial contact, by theprocedure, the way which certain, is established by usage indicated respects opposite party the process and the method.The ritual stems from vulgarly, popularizes for the ritual.The commercial etiquette operationality, how is should do, how shouldnt do.Achieves in the commercial contact restrains oneself, respects other people to be able to cause the people with ease happily to associate.Not only considers for other people is the commercial contact, also is between the human and the human the normal contact basic principle.Therefore said the study and the correct utilization commerce etiquette not only is a person intrinsic tutelage and the quality e_ternal performance, also is in the human communication the suitable one kind of art, one human relations way or the human relations method, are in the human communication are established by usage show respect, the friendly custom procedure.Carries on in the human communication communicates mutually certainly must grasp the commercial etiquette the skill.Looked from individual angle that, grasps certain commercial etiquette to be helpful inenhances peoples own tutelage, beautifies own, the beautified life.And can the very effective promotion social contact, the improvement interpersonal relationship, but also is helpful to the purification social convention.Considers, a smile, a concern all can give humans by mind in warmth, and may cause own mood to be also happy along with it, why not?商务礼仪知识英文作文篇2People who go to a formal Western dinner party for the first time may be surprised by table manners in Western culture.Knowing them will help you make a good impression.Having good table manners means knowing,for e_ample,how to use knives and forks,when to drink a toast and how to behave at the table.Beside your napkin you will find a small bread roll and three glasses&one for white wine,one for the red wine,and one for water.There are two pairs of knives and forks on the table,forks on the left and knives in the right of the plate.When you see two spoons,the big one id for the suop and the samll one for the dessert.The knife and fork that are closest to yourplate are a litte bit bigger than the ones beside them.When you sit down at the table, you can take your napkin, unfold it and put it on your lap.In Chinese you sometime get a hot,damp cloth to clean your face and face and hands,whinch,however,is nat the custom in Western countries.Dinner start with a small dish, which is often called a starter.Sime people pray before they start eating , and other people may keep silent for a moment. Then you can sayEnjoy your mealto each other and everybody start eating.For the starter,which you eat with the smaller pair,you keep the knife in your right hand and the fork in your left.After the starter you will get a bowl of soup&but only one boel of soup and never ask for a seconf serving.The ne_t dish is the main course.Many Westerners think the chicken breast with its tender white flesh is the best part of the bird. Some people can use their fingers when they eating chicken or other birds,but never touch beef or other meat in bones.It is polite to finish eatingeverthing on your plate,so dont take more food than you need.At table ,you should try to speak quietly and smile a lot,but do not laugh all the time.Most Westerners like soft drink if they will drive home.Many of them drink white or red wine with the food.When drinking to someones health,you raise your glasses,but the glasses should not touch. The custom of toasting in some parts of China is to finish the drink at once,but Westerners usually take only a sip.For drinking during a dinner,the best advic is never to drink too much.Table manners change over time.They follow the fashion of the day .Beside,table manners are only important at formal dinner parties.If youre not sure what to do ,you can always follow your hosts.Although good manners always make you look good,you do not need to worry about all these rules while having dinner with your friends or family.商务礼仪知识英文作文篇3No matter when and where, in no circumstances can wedeny the great importance of manners.Firstly, a person with good manners is often considered to be more trustworthy and easygoing, which helps him make more friends and get needed help from others. Besides, people are more willing to show their respect to the polite people and cooperate with them, bringing them many opportunities to change. Still most importantly, being polite helps reduce misunderstanding between people, contributing to a harmonious and enjoyable relationships.Having good manners is regarded as an important part when judging a people whether he or she is a person of good taste, and using polite words is a sign of good manners. We use polite words in our daily life without realizing it. please thank you and sorry are the three words we use most frequently, which bring us magic power.Being polite is the first and most important step to develop good relationship since polite words make it easy for people to communicate with others. Being polite show your respect to others so that they are likely to buildrelations with you. Always saying polite words will make others feel comfortable and repected, then when you need help they are willing to give you a hand. Moreover, using polite words can bring you friends who has the same character with you,as the old saying goes Birds of a feather flock together. The people around you may build a better you.商务礼仪知识英文作文篇4Manners are important to happy relations among people. No one likes a person with bad manners. Good manners mean good behaviors in social communication. A person with good manners is always agreeable companion, because he is always thinking of others and respects others.A person with good manners never laughs at people when they are in trouble. Instead，he tries to offer help. when he asks for something， he says please and when he receives something， he always says thanks。
商务礼仪见面礼仪英文版
商务礼仪见面礼仪英文版篇一：商务礼仪英文Businessnegotiationsetiquetteabstract Businessetiquetteisamanifestationofmutualrespectofconductinbusinessacti vities.corebusinessetiquetteisanactofcriteria,usedtoconstrainallaspectsofou rdailybusinessactivities.Thecentralroleofbusinessetiquetteistoreflectthemu tualrespectbetweenpeople.asbusinessleadersidentitynegotiators,inbusiness negotiationsshouldfollowtheetiquetteofnegotiationsthreeelementsthatfocu soninstrumentationdemeanor,attentiontolanguagearts,tocomplywithetique ttedisciplines.intheeventasuccessfulbusinessnegotiation,negotiationetiquet teisnotnecessarilycomplywiththesuccessofthenegotiationsdecisioncriteria. ifyouviolatenegotiationsetiquette,butitwillcausealotofunnecessarytrouble, evenbeathreattoreachanagreementKeywords:BusinessetiquetteBusinessnegotiations Businessnegotiation,whichmeansreferstonegotiateinsociallife,thepartiesto meettheirneedsandsafeguardtheirowninterests,thetwosidesproperlycarried outtosolveaproblem.Businessnegotiations,isthenegotiationofatransactionf ortherealizationofactivebuyersandsellersofgoodsorservicesonavarietyoftra dingconditionsTheroleofbusinessetiquetteinbusinessnegotiations1.Regulatebehaviorinbusinessdealings,peopleinteraction,interaction,mutu alcooperation.ifyoudonotfollowcertainnorms,thetwosidesonthebasisoflack ofcollaboration.amongthemanycommercialspecifications.Etiquettecanma kepeopleunderstandwhatshouldbeproudofwhatnottodo,whattodoandwhatn ottodo,andhelpdeterminetheself-image,respectforothers,towinthefriendshi p.2.Etiquetteisaninformationtransferinformation,thisinformationmaybeexpr essedbyrespected,friendly,sincereandsoemotional,sothatpeoplefeelwarm.i nbusinessactivities.Properetiquettecangeteachother'sgoodwill,trust. Thushelpstodeveloptheircareer.3.Promotefeelingsinbusinessactivities,alongwithin-depthexchanges.The twosideswillprobablyhavesomeemotionalexperience.itisexpressedastheem otionalstateoftwokinds:oneempathy,anotheremotionalrejection.Etiquetteis easytomakemutualattraction,promotefeelings,leadingtotheestablishmentan ddevelopmentofgoodrelationships.conversely,ifnotspeaketiquette,vulgar,t henitiseasytogeneratefeelingsofexclusion,resultingininterpersonaltensions .Toeachothercreatingabadimpression.4.Establishtheimageofamanetiquette,itwillestablishagoodpersonalimagein frontofeveryone;membersofanorganizationetiquette,itwillestablishagoodi mageforyourorganization,wonthepublic'sadmiration.inadditiontoam odernmarketcompetitionbeyondcompetitiveproducts.Evenmoreapparentintheimageofthecompetition.onehasagoodreputationandimageofthecompany orbusiness,itiseasytogainthetrustandsupportofallsectorsofsociety,canbeina ninvinciblepositioninthefiercecompetition.So,businesspeoplealwayspayatt entiontoetiquette,bothgoodqualitiesembodiedindividualsandorganizations, butalsotheneedtoestablishandconsolidateagoodimage. Businessnegotiationsetiquette(1)Businessetiquettebeforepreparingnegotiations1.Payattentiontothechoiceofthenegotiations.Thetwosidesagreedtonegotiat ethetimetogothroughthepartyalonecannotdecide,otherwiseitisrude.Toselec tthemostfavorabletimeforone'sownnegotiations.avoidmindataloweb bwhen,aftercontinuoushardwork,themarketisnotconducivetotheirnextnego tiations.2.Payattentiontothechoiceoftheplaceofnegotiations.negotiatingthebestplac etofightintheirownfamiliarenvironment.ifwefailedtodo,oratleastshouldbes electedinthetwosidesarenotfamiliarwithneutralvenues.Tocarryoutseveralro undsofnegotiations,venueshouldturnswaps,toensurefairness.3.Preparationofnegotiators.First,negotiatorschoice.Selectnegotiatorstomee tinthebusinessetiquetteoftheprincipleofreciprocity,thatis,one'sownne gotiatorstonegotiatewitheachothertorepresenttheidentityandpositionofapee r;secondly,apparelchoicenegotiators.men'sbesttowearasuitortunic,skirtorsuitlad iesshouldwearformalclothing,etc.,toeachotherinordertomature,fullofsincerityimpression.4.negotiationsreceptionpreparations.negotiatorsfromtheshuttle,toplaceand timetonegotiatearrangements,hotelreservations,diningandentertainment,th eentireprocessmustbecarefullyprepared,deliberately,alwaysreflectthenegot iationopponent'srespectandcourtesy,toshowagoodimageofthecompa ny,laythefoundationforthesuccessofthenegotiations.5.Readytonegotiatedata.First,beforethenegotiationsonthesubjectofnegotiat ions,content,agendafullypreparedtodrawupplans,objectivesandthesubjecto fnegotiations.Secondly,adetailedcollectionandnegotiationsrelatedmaterials ,suchaspartystrength,politicalandlegalsystemandmarketthemes,etc.also,ne gotiatorsgatherbasicinformation,suchasworkexperience,hobbies,socialcust omsandotheraspectsofcontent.(2)Etiquetteinbusinessnegotiation1.negotiationsseatingetiquette.Businessnegotiationsbythenumberofgroups involvedinthenegotiationscanbedividedintobilateralnegotiationsandmultil ateralnegotiations.Bilateralnegotiationsonmulti-userectangulartable,usuall yhostandguestssitopposite,eachside.negotiatingtablegenerallytransversetot hedoor,guestssitdoor,backdoorandsithosts.Sittingamong(:商务礼仪见面礼仪英文版)thepartiesresponsibleperson,inaccordancewithhispositionfollowedbyth eremainingstaffsitaround,basedonrespectfortheprincipleoftheright;multilat eralsentencedtousemoreshortrostrum,referringtothenegotiationstosetuparoomfacingthemainentranceofthepodium,thenallotherpartiesbacktothemaine ntrance,facingthepodiumwereseated.Representativesofthepartiescametosp eakinturn.inaddition,subjecttoseatingarrangements,thebestplacetoseatands eatlicensingarrangementshostessesbeguidedseatstoavoidsittinginthewrong position.2.negotiationsmeetetiquette.Firstofall,payattentiontothebeginningoftheme etingetiquette.moreformalnegotiationsoccasions,etiquetterulesintroducedi sfirstintroducedhighstatus.aftertheintroductionoflowstatus,inprinciple,ifth eequalstatus,longafterthefirstchild'scompliance.wasintroducedtosmil etoindicatewhatshouldstandupandusesomepolitelanguage,suchas”nicetom eetyou”,”heardalot”category.ifequippedwithbusinesscardscanbehandedati melymanner.inaddition,theattitudeetiquetteshouldalsopayattentionwhenth eymeet.Suchaswatchingeachother,eyesshouldstayineachother'seyest otheforeheadoftheTrianglearea,makeeachotherfeelconcernedaboutyouratti tudeearnestandsincere.Gesturesshouldbenatural,especiallynotcrosshisarms overhischest,sothereisasenseoffrivolousarrogance.3.negotiationslanguageetiquette.First,articulate.whennegotiatorstonegotiat etightaroundthetarget,usedsomeoftheeuphemisticlanguage,encountereddif ficultiesinthenegotiations,requiringtheflexibilitytotakeappropriateemergen cymeansoutofthewoods,astheothersideaskedtomakeadifficultquestiontoan swerimmediately,youcanlookunderthetable,andthensaid:”i'msorry,pleasewaitaccordancewiththeagreement,theneedatthistimetoreturnaphonecal ltoafriend..”soyouwillbeabletomulti-fighttoone-considerthetimeclock;foll owed.cleveruseofthesilentlanguage.withasmileandanod,showingnotunders tandwhenpeopleconfusedagreeunclearwhensuchexpressionssuchas:Finally ,talklessandlistenmore.Bylistening,wecangetalotofvaluableinformationtoe achother,understandeachotherintentions,findasolutiontotheproblem.4.negotiationsunderfieldetiquette.Businessnegotiationsnotonlyconfinedtot heconferencetable,themoredifficultnegotiations,themoretheneedtofocuson privateexchanges,whichcannotonlycompensateforthelackofatable,orevenh aveanimpactonthesuccessofthenegotiations.Forexample,whenthenegotiati onsverydifficulttimes,inaccordancewiththeappropriateetiquette,arrangeso merecreationalactivities,suchasreceptions,ballsandcall,andthesecontactsis whatyouampleopportunitytoshowcasethecompany'simage.ifwecanw inthegoodwilloftheotherparty,contributetothesuccessofthenegotiations. (3)Businessetiquettefinalstageofnegotiations1.Signingceremony.Fromtheliturgyisconcerned,whensigningceremony.mu stbesolemnly,seriously.oneofthemostnotablewasundoubtedlyholdthe seatingarrangementproblemsigningceremony.oneparallelisthemostcommo ntimeofthesigningceremonyofbilateralform.itsbasicapproachis:signingtabl eattheindoorsideofthedoorhorizontally.Theceremonywasattendedbyallpers onnelofbothsidebysideafterthesigningtable,thetwosidessignedcenterstaffsa tsidedoor,passengersiderighthandside,themainpartyleft.Second,therelativetype,withparallelrowsofseatssigningceremonyisbasicallythesame.Themain differencebetweenthetwo,buttherelativestylerowseattoattendthesigningcer emonyofbilateralsuiteseatsmovedacrossthesignatory.Third,thePresidentofs tyle,mainlyapplicabletomultilateralsigningceremony.Theiroperatingcharac teristicsare:signaturetablesstillintheroomhorizontally,istillneedtosigninthe faceofthemainentranceofthetable,buthavejustone,andnotfixeditsseatoccup ant.whentheceremony,peopleofallparties,includingtheundersignedinclude d,allshouldbebacktothemainentrance,facingseatsonthesignatureUm.whens igned,thepartiessignatorytotheorderprescribedshouldturntookseatsatthetab letosignthesignature,thenthatshouldbereturnedtotheoriginalplacetable. 2.Giftsetiquette.afternegotiationsnegotiatorsgifts.inadditiontothedesiretob efriendlyanddeepenthefriendship,themoreimportantisthesuccessofthecoop erationcongratulations.Butthegiftcannotberushed.ingeneral,youwanttodete rminethevalueofagiftorasaguestunderthecircumstancesofeachgift.Shouldp ayattentiontotheactualmeaningandemotionalvalueofthegift,notworth.also, payspecialattentiontoeachother'scustoms,doesnotviolateeachother& #39;sreligiousbeliefs.inaddition,Europeanandamericanpeoplegiveeachoth ergiftsoftime,bothsidesmustfacehimselfopengiftwrap,andexpressedapprec iationandsincere.inshort.withthedevelopmentofsociety.Businessetiquettehasbecomeamoder nsocialandeconomicinteractionisrequired.Forbusinessnegotiationandother businessassociationshaveanimportantrole,hasbecomeourtraditionalculturalinheritanceanddevelopmentofetiquetteinbusinessdealings.Famousetiquett eexpertProfessorJinzhengkunsaid:”courtesyisrespectforothers,respectforth einstrumentintheformofthefoot.”Tobetterint othemodernbusinessdealings, we篇二：中西方商务礼仪(英文) differentBusinessEtiquettebetweenchinaandthewesti.introduction Businessetiquetteisakindofcivilizationaccumulationofhumanbeing.itbeco mesfixedduringthebusinesscommunication,beinghandeddownfromgenerat iontogeneration.itisalsoakindofstandardbehaviorobservedbythebusinessm enintheircommunication.differentcountrieshavedifferentculturetraditions,s otheirbusinessetiquetteisalsodifferentfromoneanother.Therearegreatcultur aldifferencesbetweentheculturalcoresofconfucianinchinaandthecoresofchr istianinthewest,whichleadstosomedifferencesinthebusinessetiquettebetwe enchinaandwest.ii.TheinfluenceofculturaldifferencesonBusinessEtiquettedifferencesBetwe enchinaandthewestGenerallyspeaking,thedifferencesonbusinessetiquettebetweenchinaandthe westareinfluencedbyseveralculturalfactors,suchasvalues,viewoftime,view ofspace,viewofdiet,verbalhabitsandnonverbal.Thepapermainlyfocusesonti meandspaceapproach.。
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Business Relationship in China
• Chinese business relationship inevitably becomes a social relationship after a while. Unlike Western business relationship which remains professional and perhaps, aloof, even after a long time, Chinese business relationship becomes a social one. • The more you share your personal life, including family, hobbies, political views, aspirations, the closer you are in your business relationship. Sometimes, a lot of time is spent discussing matters outside of business, but then a lot of time, the other party is also making up his mind about your deal based on how much he sees your personal relationship with him.
Business Etiquette in China
5
Extension for Giving Face
• Do not underestimate the concept of losing face. Arriving late, causing embarrassment, behaving confrontationally, insisting too hard on paying a bill or calling attention to a mistake can all cause loss of face. • However, complimenting someone on their business acumen in front of their colleagues is an easy way to win points. • If a Chinese person has misunderstood you, or cannot (or does not want to) answer a question, they may laugh to cover their embarrassment. Try not to get agitated. They may come back to you with an answer later once they’ve had the chance to think it through or find out the answer. If they don't, you’ll need to ask again—but it's best not to do this in front of others so as not to cause a loss of face.
Business Etiquette in China
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Seniority is important in China
• Seniority is very important to the Chinese especially if you are dealing with a State owned or government body. Instead of addressing the other party as Mr or Mrs XX and XX, it is always appropriate to address the other party by his designation eg. Chairman XX and XX, Director XX and XX or Manager XX and XX. • When giving out name cards or brochures, make sure you start with the most senior person before moving down the line. When giving out a name card or receiving one, ensure that you are stretching out with both hands with the card. Remember to face the card you are giving out in a manner such that the recieving party gets it facing him correctly. • Tips: In China, it is assumed that the first person that enters the room is the head of the group.
Business Etiquette in China
Siyi Liu PRIME Class of 2011 M.S. Program in Innovation Management and Entrepreneurship Brown University April 5th, 2011
The initial approach
• Chinese business contacts are mostly referrals; essentially a business relationship is struck based on another business associate recommendation. • However, it is common today for cold calls and direct contacts, given the availability of the internet and the competitive nature of Chinese businesses. You may source from the internet, trade fairs, catalogues and brochures, advertisements and approach the Chinese companies directly through a call or email. • Address a person using his or her family name only, such as Mr. Chen. Avoid using someone's given name unless you have known him or her for a long period of time. Formality is a sign of respect, and it is advisable to clarify how you will address someone very early in a relationship, generally during your first meeting. • Business interactions between men and women are reserved. After an initial handshake, avoid body contact such as hugging or kissing on the cheek. Business Etiquette in China 2
Business Etiquette in China
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Giving Face or Gei MianZi
• Giving face (aka giving due respect) is a very important concept in China. You must give the appropriate respect according to rank and seniority. For example, if you are buying gifts for an initial contact, make sure you buy better gifts for the senior managers instead of buying similar gifts across the board. • Similarly, sitting positions in a meeting room or a dining table is accorded accordingly to rank, importance and seniority. It is good to seek advice before embarking on your first meeting with Chinese business contacts to avoid making the wrong move.
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Lunch/Dinner in China
• There is no business talk in China without at least one trip to a restaurant. Sometimes, a trip is made to the restaurant even before any business discussion take place! Inevitably, the restaurant will always be a grand one and you are likely to be hosted in a private room. • There is an elaborate seating arrangement for a Chinese business meal. There are fixed seating positions for the host and the guest and then they are seated again according to seniority. This is a very important aspect of a formal dinner and it is important that you follow the rules accordingly. However, it seems that the Northern Chinese are very particular to this formal seating arrangement while the Southern Chinese has loosen the formalities somewhat. • Try to master chopsticks before you arrive in China. Chinese food is eaten informally, with everyone serving themselves from several main dishes on a central turntable. You will usually be seated on the right of your Chinese host, who will always serve you first.