2010年4月全国自考(商务交流二)真题试卷
2010年4月全国自考（商务交流二）真题试卷(总分：68.00，做题时间：90分钟)一、单项选择题(总题数：20，分数：40.00)1.根据内容的重要性来分类的报告类型是（分数：2.00）A.营销报告B.中期报告C.说明式报告D.紧急报告√解析：2.调查问卷作为获取第一手资料的方式，设计时应做到（分数：2.00）A.做出永久性的承诺B.提出较难的问题C.保持中立的风格√D.花费一定的时间解析：3.“详细提要”这种提要类型的缺点是（分数：2.00）A.容易照本宣科√B.可能使自己陷入混乱C.容易漏掉细节D.容易跑题解析：4.以“指导”为演讲目标常用的演讲方式是（分数：2.00）A.生动、准确地说明或形容事物B.采用推论、时间或空间顺序解释事情如何进行√C.通过引证听众的利益和事实支持你的观点D.做到简短、幽默，适合听众特点解析：5.下列属于秘书在会议期间职责的是（分数：2.00）A.清楚地介绍主题B.按照会议要求发言C.进行有效的决策D.提供所有必要的文件√解析：6.“决策时间过长并且根据群体的大致倾向决策”的决策方法是（分数：2.00）A.权威决策法B.多数／投票表决决策法C.趋同决策法√D.达成一致决策法解析：7.群体中“任务和维持双重角色”执行的功能是（分数：2.00）A.征求意见B.详细阐述C.检测一致性√D.建立标准解析：8.下列属于群体变量的是（分数：2.00）A.群体规模√B.群体在组织／社会的相互关系C.群体的自然位置D.群体在组织等级制度中的位置解析：9.下列关于群体决策说法正确的是（分数：2.00）A.群体决策比个人独自分析和解决问题更有成效、效率更高B.群体看来比单独时更愿意接受风险小的决策C.有良好交流风气的群体比个体独自工作能产生更好的建议√D.个体独自工作比群体能产生更多、更好的信息解析：10.表述离散的、不连续信息的视图方式是（分数：2.00）A.离散型曲线图B.复合曲线图C.直方图D.单式条形图√解析：11.下列属于语音信箱缺点的是（分数：2.00）A.成本费用高B.对于大多数人来说不容易使用C.很难从任何地方、任何电话进人此系统D.只有每个人经常打开他们的信箱，此系统才会起作用√解析：12.在长篇正式报告中，目的为简要介绍写作动机的部分是（分数：2.00）A.摘要B.扉页C.前言√D.正文解析：13.在修改报告时，检查正文的重点是（分数：2.00）A.各部分是否进行清楚的过渡√B.标题、目录、简介和结论是否协调C.是否说明了主题、目的和计划D.报告的设计是否合理解析：14.电子邮件方式与电话方式的区别是（分数：2.00）A.可以方便陕捷地交流信息B.可以无限期地搁置等待√C.具有遮盖作用D.缺乏身体语言的辅助作用解析：15.计划任何形式的交流时，都必须考虑的基本问题是（分数：2.00）A.交流的目的、对象、时间、语气、主题、怎样传递信息B.交流的对象、时间、地点、风格、主题、怎样传递信息C.交流的时间、地点、目的、语气、对象、怎样传递信息D.交流的目的、对象、时间、地点、主题、怎样传递信息√解析：16.优秀演讲者应具备的个人素质包括（分数：2.00）A.真实、准确、移情作用、使用停顿、得体的外表B.清楚、准确、移情作用、目光接触、得体的外表√C.清楚、移情作用、目光接触、使用停顿、准确D.发音和口音、清楚、真实、准确、目光接触解析：17.随着群体规模的扩大，可能产生的后果是（分数：2.00）A.经常在群体中作出贡献者与群体其他人的鸿沟缩小B.完成任务花费的时间增加C.群体可能对小问题降低了敏感性√D.群体领导者进行的协调活动越来越少解析：18.显示企业人员结构比例的视图是（分数：2.00）A.圆形图√B.曲线图C.直方图D.组织结构图解析：19.“没有准备好的计划或问题框架”的面谈属于（分数：2.00）A.非结构化的面谈√B.一般结构化的面谈C.高度结构化的面谈D.高度结构化一标准化的面谈解析：20.“难以使每人都看清楚”的视觉辅助工具是（分数：2.00）A.实物√B.电视C.投影D.录像解析：二、简答题(总题数：5，分数：10.00)21.简要说明一个成功报告的必备条件。
（分数：2.00）__________________________________________________________________________________________ 正确答案：(正确答案：(1)报告内容应该统一； (2)报告内容应该完整； (3)所有的信息应该准确； (4)应基于逻辑分析和材料分类的计划描述主要内容；(5)内容表述方式应清楚；(6)报告的写作风格应简单、精炼、便于阅读。
)解析：22.简要说明利用非语言进行交流时，通常用姿势要达到的目的。
（分数：2.00）__________________________________________________________________________________________ 正确答案：(正确答案：(1)交流信息；(2)交流情感；(3)辅助讲话；(4)表现自我形象；(5)表示关系。
) 解析：23.简要说明有效的会议主席的工作方式。
（分数：2.00）__________________________________________________________________________________________ 正确答案：(正确答案：(1)创造良好的会议气氛； (2)不要总是盛气凌人，发号施令； (3)恰到好处地提一些问题； (4)使每位与会者按照会议章程办事； (5)使与会者各抒己见，充分发表意见； (6)控制那些专横参与者； (7)要有总结。
)解析：24.简要说明在处理难接的电话时应做的事情。
（分数：2.00）__________________________________________________________________________________________ 正确答案：(正确答案：(1)总是主动帮忙，不要等着对方提要求； (2)总是通过介绍自己和询问打电话人的姓名而使谈话变成个人间的交谈； (3)总是要让打电话人发牢骚，而不要打断他们，直到他们的怒气没有了； (4)总是要在你的话语中通过附和他的抱怨而表明你对他是关心的； (5)总是在开始处理问题前鼓励打电话的人讲出全部的抱怨； (6)总是要对打电话人表示同情，而不要做得过分； (7)总在电话结束时概括一下你提出的且对方同意的办法； (8)如果还有进一步的问题，总是要先给顾客打电话。
)解析：25.简要说明备忘录的基本结构。
（分数：2.00）__________________________________________________________________________________________ 正确答案：(正确答案：(1)收函人； (2)发送人； (3)日期、主题； (4)正文。
)解析：三、案例分析题(总题数：1，分数：8.00)康健是一家大型食品生产企业，近年来由于业务发展的需要将招聘一批新员工。
你作为人力资源部经理，负责此次招聘面试工作。
为此你应做好相应的准备。
（分数：8.00）(1).为此次招聘面谈选择三种提问类型，并说明选择的理由。
（分数：2.00）__________________________________________________________________________________________ 正确答案：(正确答案：①直接提问，对确定的主题寻求明确答案时使用；②有两种相反答案的提问，对直接提问的有限答案作进一步的限制；③引导性提问或表明标准答案的提问，用这种方式以期得到肯定答复的引导性提问；④另有用意的提问，当面谈者想了解被面谈者抗拒引导的能力和坚持自己观点的强烈程度时使用此类提问；⑤提示性提问，可以帮助那些感到“漠然”的被面谈者；⑥重复性提问，是保证进行真正交流的最有效的方式之一；⑦深入调查的提问，引出更多的细节；⑧假设的提问，对被面谈者处理工作中可能出现的问题的能力。
)解析：(2).说明面谈的目的，并分别举例说明。
（分数：2.00）__________________________________________________________________________________________ 正确答案：(正确答案：①信息的传播，例如老师与学生的面谈、新闻报刊记者的采访；②寻求信息或行为的改变，例如推销、训导、劝告、绩效评估；③解决问题和决策，例如招聘面试、绩效评估；④探求与发现新信息，例如市场调查、民意测验和舆论调查。
)解析：(3).说明有效面谈的表现。
（分数：2.00）__________________________________________________________________________________________ 正确答案：(正确答案：①有明确的目的；②做面谈计划，并使面谈按计划进行；③有控制的相互影响。
) 解析：(4).说明结束面谈时必须做的三件事。
（分数：2.00）__________________________________________________________________________________________ 正确答案：(正确答案：①简要总结面谈的成果或表明看法；②感谢被面谈者的参与；③商定下一次的会面或下一步的行动。
)解析：四、综合题(总题数：1，分数：6.00)你是DC公司售后服务部经理，最近接到顾客高女士的抱怨信，得知她购买了本公司销售的空调后出现故障，与本公司售后服务人员商定于某日上门雏修，但高女士空等一天未见人来，也没有得到公司方面的任何解释，所以来信抱怨。
你通过调查获知高女士反映的情况完全属实。
（分数：6.00）(1).请写一封给高女士的答复信。
（分数：2.00）__________________________________________________________________________________________ 正确答案：(正确答案：信头；归档号码和日期；封内名称、地址；称谓；主题行；正文；结尾敬语；签名。
) 解析：(2).说明写信与打电话相比的缺点有哪些?（分数：2.00）__________________________________________________________________________________________ 正确答案：(正确答案：①更耗时；②反馈信息太慢；③缺少有助于理解的非语言暗示；④有些人不会或不愿意看信；⑤可能不会被阅读。
2007年4月全国自考(商务交流二)真题试卷(题后含答案及解析)
2007年4月全国自考（商务交流二）真题试卷(题后含答案及解析) 题型有：1. 单项选择题 2. 简答题 3. 案例分析题 4. 综合题 5. 应用题单项选择题1．以“说服或激励”为目标的演讲，采用的方式、方法是A．生动、准确地说明或形容事物B．采用推论、时间或空间顺序解释事情如何进行C．通过引证听众的利益和事实支持你的观点D．做到简短幽默，适合听众特点正确答案：C2．面谈时，可以快速得到明确信息的提问类型是A．引导性提问B．另有用意的提问C．提示性提问D．直接提问或限定性提问正确答案：D3．根据预期收信人的反应，经理为以前的雇员写的推荐信属于的信函类型是A．肯定式B．中性式C．否定式D．说服式正确答案：B4．交流活动的四个主要目标是A．被对方倾听、被对方接收、被对方理解、被对方接受B．被对方接收、被对方阅读、被对方理解、引起对方反应C．被对方接收、被对方理解、被对方接受、引起对方反应D．被对方阅读、被对方理解、被对方倾听、被对方接受正确答案：C5．利用语音信箱进行交流的优点是A．降低成本B．组织中的大多数成员都需要在此系统上C．留下长篇留言D．不必每天打开信箱，此系统也能发挥作用正确答案：A6．下列成本较高的视觉辅助手段是A．白板B．粘贴物C．翻纸板D．电视和录像正确答案：D7．除语言交流之外，人们还运用其他形式，如手势和表情等进行交流，这些交流形式统称为A．身体语言B．非语言交流C．言外之意D．行为举止正确答案：B8．曲线图适用于A．显示一整套指令或决策过程B．表达原始资料和强调特定数字C．显示阶段时间内连续信息的走势D．表示和传递不同种类事物的离散、不连续信息正确答案：C9．下列属于会议成员的职责是A．批准议程草案B．起草会议备忘录C．按照会议要求发言D．维持会议秩序正确答案：C10．一般来说，民主风格的会议表现出的行为是A．群体导向的行为B．任务导向的行为C．自我导向的行为D．自由导向的行为正确答案：A11．书面交流与口头交流相比的优势是A．更适合表达感觉和感情B．可以用精炼的语言表达复杂的信息C．可以获得即时的反馈信息D．可以根据非语言暗示进行内容的调整正确答案：B12．为保证良好倾听应避免的做法是A．以批判的态度听B．记笔记C．只听主要事实D．保持开放的心态正确答案：C13．下列对“头脑风暴法”描述正确的是A．鼓励想法的质量而非数量B．对重点发言要加以记录C．时刻要对每个想法进行评价D．鼓励对各种想法自由联想正确答案：D14．设计调查问卷时应避免的是A．以中立的风格确定提出的问题B．简明扼要地提出问题C．直接提问D．要求详细地回答问题正确答案：D15．一般认为比较公正的群体决策方法是A．权威决策法B．多数／投票表决决策法C．趋同决策法D．达成一致决策法正确答案：B16．最有可能使用“详细提要”的情况是A．演讲者有丰富经验B．讲演时间较短C．对主题比较熟悉D．做正式会议发言正确答案：D17．报告的基本结构中首先要准确说明写的内容及其原因的部分是A．摘要B．目录C．授权调查范围D．正文正确答案：C18．在处理顾客投诉电话时，正确的做法是A．与打电话的人一起抱怨，以表示同情B．在顾客生气时尽量解释原因C．在事情未搞清之前，先提出解决问题的方法D．在对方未提出要求之前主动帮忙正确答案：D19．以图形为工具显示一整套指令或决策过程的视图类型是A．家族树B．决策树C．信息树D．组织结构图正确答案：B20．在交流过程中，从接受到行动阶段可能发生的障碍是A．使用语言不当B．噪音干扰C．接收者带有偏见D．接收者缺乏动力正确答案：D简答题21．简要说明打电话的基本准则。
2010年4月全国自考英语(二)真题及答案
2010年4月全国自考英语（二）真题一、Vocabulary and Structure（10 points,1 point for each item）从下列各句四个选项中选出一个最佳答案，并在答题卡上将相应的字母涂黑。
1. Experts have found that normal sleep can be divided into five______stages.A. moderateB. initialC. distinctD. advanced答案：C2. The student_____described the beautiful mountains and rivers in his home town.A. artificiallyB. vividlyC. criticallyD. viciously答案：B3. What her grandfather said left a_____impression on her mind.She still remembers it.A. finalB. vagueC. deepD. main答案：C4. By the end of next year the bridge _____.A. is to completeB. has been completedC. will be completingD. will have been completed答案：D5. We have greatly _____the procedure according to the chairmans suggestion.A. stimulatedB. perceivedC. obscuredD. simplified答案：D6. We should_____this in mind:Dont judge a person by his appearance.A. bearB. putC. placeD. print答案：A7. Even after decades of _____，the two brothers recognized each other immediately.A. separationB. cooperationC. correspondenceD. communication答案：A8. The spokesman occasionally_____his speech with gestures.A. acknowledgesB. accompaniesC. attributesD. anticipates答案：B9. In order to follow fashions，the girl has to_____great discomforts.A. catch up withB. put up withC. keep up withD. fall in with答案：B10. There is something wrong with my mobile phone.I must have it_____.A. repairB. to repairC. repairingD. repaired答案：D二、Cloze Test（10 points,1 point for each item）下列短文中有十个空白，每个空白有四个选项。
2009年4月全国自考(商务交流二)真题试卷(题后含答案及解析)
2009年4月全国自考（商务交流二）真题试卷(题后含答案及解析) 题型有：1. 单项选择题 2. 简答题 3. 案例分析题 4. 综合题 5. 应用题单项选择题1．有效的口头表达是个人素质和声音素质共同作用的结果，讲话者的个人素质不包括A．目光接触B．外表C．移情作用D．停顿和语调的使用正确答案：D2．人们在使用语言交流的同时，不可避免地伴随其他形式的交流，这些语言之外的交流统称为A．身体语言B．言外之意C．附加交流D．行为举止正确答案：C3．当你需要传递一条信息时，从理解到接受阶段可能发生的障碍是A．接收者缺乏动力B．接收者带有偏见C．接收者听不清楚D．知识背景差异正确答案：B4．在制定会议议程时，做法错误的是A．表明需要讨论的业务事项的顺序B．例行公事的项目放在会议议程的开始，然后再安排商务中的新问题C．把上次会议的主要事项归纳到“出现问题”的项目内D．不要使议程排得太紧正确答案：C5．关于头脑风暴法，以下观点正确的是A．主题或问题的表述必须详细B．不许非难，要抵制内心的自省C．只记录有价值的想法D．想法的数量和质量同等重要正确答案：B6．下列最好由群体执行的工作是A．需要创造性的工作B．需要智力技能而不是手工的工作C．判断的对象意义明确的工作D．记忆和回忆信息不是很重要的工作正确答案：A7．在群体交流中，群体讨论建议后，对建议重新加以阐述的成员所扮演的角色是A．任务角色B．群体建设和维持角色C．任务和维持双重角色D．无功能行为的类型正确答案：A8．成员高度参与，且根据群体的大致倾向做出决策的方法是A．权威决策法B．多数／投票表决决策法C．趋同决策法D．达成一致决策法正确答案：C9．会议主席在会议期间的职责是A．批准议程草案B．清楚地介绍主题，并进行有效的决策C．将房间准备就绪，并提供所有必要文件D．按时出席，并按照会议要求发言正确答案：B10．演讲者在结束演讲时应该注意的问题是A．通过变换主题以调节气氛B．多次重复以详细解释观点C．不要做“第二次讲话”D．多次使用结束符正确答案：C11．可移动、吸引人，但准备工作难度大的视觉辅助手段是A．翻纸板B．磁板和粘贴物C．投影D．模型正确答案：B12．长篇的正式报告中概括报告的目的、结论和建议的部分是A．扉页B．事实和讨论C．结论D．摘要正确答案：D13．在影响群体效率的因素中，最简单的“不可控因素”是A．群体规模B．任务的性质C．群体间的关系D．群体的自然位置正确答案：D14．用于表现和比较不同区间或分组值的频率的视图类型是A．直方图B．复合曲线C．简单曲线D．离散型曲线正确答案：A15．报告的最终作用是A．搜集研究事实B．作为决策和行动的基础C．为某种目的而提交的信息和建议D．分享信息正确答案：B16．在报告的基本结构中，将读者引入报告正文的部分是A．内容简介B．结论C．主要的事实D．建议或附录正确答案：A17．效率很高，看起来比较平衡的商务书信格式是A．缩行式B．齐头式C．半缩头式D．半齐头式正确答案：D18．用于表达非统计信息，以图形为工具指示或指导处理过程的视图类型是A．组织图B．信息树C．流程图D．决策树正确答案：C19．写作报告最后部分的错误做法是A．引出报告的主要观点，并作慎重的判断B．以论述和结论为基础提出一些建议C．引入新的材料和新的观点D．结尾的重点放在希望留给读者的印象上正确答案：C20．形象地表达数字、文字信息，将复杂信息简单化的图表类型是A．表格B．图标C．曲线D．图形正确答案：B简答题21．简述群体交流的优势和劣势。
全国2010年4月高等教育自学考试
全国2010年4月高等教育自学考试电子商务案例分析试题课程代码：00902一、单项选择题(本大题共20小题，每小题1分，共20分)在每小题列出的四个备选项中只有一个是符合题目要求的，请将其代码填写在题后的括号内。
错选、多选或未选均无分。
1．电子商务案例分析中，经营风险分析属于（）A．电子商务网站背景分析B．电子商务网站效益分析C．电子商务网站经营指标分析D．电子商务网站建设与维护方法分析2．根据美国学者的观点，电子商务作为现代商业方法，以满足企业、商人和顾客的需要为目的，其所采用的手段不包括．．．（）A．增加交易时间B．改善服务质量C．增加服务传递速度D．降低交易费用3．将平面文件转变成EDI标准格式的软件是（）A．转换软件B．通信软件C．翻译软件D．编辑软件4．与传统广播电视教学手段相比，网络教学所具备的特点是（）A．远程B．异地C．交互式D．电子化5．电子商务网站建设的核心是（）A．服务器B．网络C．交换机D．存贮设备6．微软IIS ( Internet Information Server)软件属于（）A．浏览器B．操作系统C．数据库D．Web服务器7．网上拍卖与传统拍卖最主要的区别是（）A．拍卖主体和客体的不同B．拍卖环境和主体的不同C．拍卖手段和客体的不同D．拍卖环境和手段的不同8．EDI网络传输的数据是（）A．平面文件B．映射软件C．标准化的EDI报文D．商品检验报验单9．到目前为止，电子支付仍旧存在的问题是（）A．速度B．安全C．方便D．额度10．保证数字证书难以仿造的方法是（）A．CA的数字签名B．CA的承诺C．证书持有者的承诺D．信息的加密11．横向比较法是（）A．对不同时期现象的异同点进行比较和分析B．根据同一标准对同一时间的不同认识对象进行比较C．指把握事物的质，识别事物的量，探求事物量变与质变及其相互关系D．指从具体独特的现象中抽取一些主要性质，舍弃其他性质而建立的典型或标本12．下列不属于．．．网络广告特点的是（）A．交互性强B．传播范围有限C．灵活性和低成本D．受众数量可准确统计13．电子商务企业的结构越来越趋向于（）A．网状化B．垂直化C．矩形化D．扁平化14．下列不能．．实现通讯层次加密的手段是（）A．上传加密B．链路加密C．节点加密D．端到端加密15．在电子商务环境下，企业机构重组的主要目的是（）A．降低成本B．打破产销分离的障碍C．调查企业内部结构的扁平化D．解决销售网点和配送网络的问题16．SET协议提供安全保证的支付方式是（）A．信用卡B．电子现金C．电子支票D．电子钱包17．与水平网站相比，垂直网站的主要特点是（）A．服务全面B．行业齐全C．内容丰富D．专业性强18．“认为网上社区是最好的购物和讨论购物的场所”的网上购物者属于（）A．自动监控者B．商品浏览者C．网络参与者D．购物厌恶者19．针对提醒购物的网上购物类型，电子商务网站的最佳策略是（）A．提供商品的详细信息B．宣传商品的质量和品牌C．提供方便的商品目录检索D．做好网上的各种促销活动20．按照网上百货商店的货物配送模式分类，上海华联超市属于（）A．具备离线百货商场的网站B．覆盖面很广的商业网点的网站C．纯网上商场与传统零售企业相结合D．网上的虚拟商场自建配送队伍二、多项选择题(本大题共8小题，每小题2分，共16分)在每小题列出的五个备选项中至少有两个是符合题目要求的，请将其代码填写在题后的括号内。
全国2010年4月自学考试综合英语二试题_真题(含答案与解析)-交互
全国2010年4月自学考试综合英语（二）试题(总分100, 做题时间150分钟)课程代码：00795请将答案填在答题纸相应位置上I. GRAMMARAND VOCABULARYComplete each of the following 15 sentences with the most likely answer. Write the letter corresponding to your choice on the answer sheet. (1 point each, 15 points in all)1.I was shocked by the number of people who seemed to have nothing better to do with their time than ______ to know fish better.SSS_SINGLE_SELA getB getsC gettingD got该题您未回答:х该问题分值: 1答案:A2.Not all birds can fly , ______ do all birds build nests.SSS_SINGLE_SELA notB noC neverD nor该题您未回答:х该问题分值: 1答案:D3.When you fall in love for the first time, it’s surprising ______ inconveniences you can put up with.SSS_SINGLE_SELA thatB whatC whichD those该题您未回答:х该问题分值: 1答案:B4.I know my limitations, so I won’t do anything ______ my ability.A beyondB underC aboveD below该题您未回答:х该问题分值: 1答案:A5.The hosts apologized for ______ that some of their guests might be vegetarians.SSS_SINGLE_SELA having not consideredB not having consideredC having not been consideringD not considering该题您未回答:х该问题分值: 1答案:B6.Mrs. Smith locked both the front and the back doors before she went to bed ______ that someone might steal into the house at night.SSS_SINGLE_SELA soB for fearC unlessD on condition该题您未回答:х该问题分值: 1答案:B7.We have to wait for the bus, ______?SSS_SINGLE_SELA have weB haven’t weC do weD don’t we该题您未回答:х该问题分值: 1答案:D8.______ the popularity of robots in Japan, the country’s robot-production growth is slowing down.A AsB AlthoughC WithD Despite该题您未回答:х该问题分值: 1答案:D9.The proposal deserves support as it gives ______ to the needs of children.SSS_SINGLE_SELA curiosityB awarenessC priorityD emphasis该题您未回答:х该问题分值: 1答案:C10.Those familiar with evening dress will always ______ black with elegance.SSS_SINGLE_SELA linkB associateC connectD relate该题您未回答:х该问题分值: 1答案:B11.If you’re sitting around a lonely campfire at night, the howl of a wolf can sound pretty ______.SSS_SINGLE_SELA fearfulB threateningC dreadfulD frightening该题您未回答:х该问题分值: 1答案:D12.The suspect cooperated fully with the police when ______ about his role in the incident.SSS_SINGLE_SELA requiredB questionedC demandedD negotiated该题您未回答:х该问题分值: 1答案:B13.Homing pigeon is useful as a ______ carrier because when taken from home, it will return at the first opportunity.SSS_SINGLE_SELA meaningB informationC messageD content该题您未回答:х该问题分值: 1答案:C14.One of the responsibilities of the Coast Guard is to make sure that all ships ______ follow traffic rules in busy harbors.SSS_SINGLE_SELA convenientlyB obedientlyC sufficientlyD reluctantly该题您未回答:х该问题分值: 1答案:B15.She was so ______ the noise that she sent the children to bed.SSS_SINGLE_SELA broken down byB filled in withC taken over byD fed up with该题您未回答:х该问题分值: 1答案:DII. CLOZEFill in each of the 15 blanks in the passage with the most likely answer. Write the letter corresponding to your choice on the answer sheet. (1 point each, 15 points in all)A quarter of the world’s population now speaks English. If you want to 16 your products, or yourself, you have no choice 17 to do it in English. Politicians and business people must speak English if they want to make their mark 18 the world’s stage. Writers of minority languages can 19 hope to sell their books unless they write in English.As English is spoken all over the world, it means that no individual country can really exercise a 20 influence over it. In the past, it was the mother tongue 21 who controlled the future of the language. Now, indeed for the last few decades, the mother tongue users are in a significant 22 .This means that the character of the language could well 23 with new words, new rhythms, and new pronunciations. It isn’t going to be British and American English anymore- that’s 24 . All over the world education authorities are struggling to find the resources to meet the 25 for English.However, it is open to question whether they are putting alltheir eggs in one 26 . The future of English language isintimately 27 the electronic revolution. Satellite television and the Internet have helped accelerate the 28 of English, but will that always be the case?The Internet, 29 , is now seen as the saviour of minority languages. Indeed, with the continuing improvements in electronic translation, will we even need a(n) 30 language? It is open to question.SSS_SINGLE_SEL16.A sellB makeC produceD trade该题您未回答:х该问题分值: 1答案:ASSS_SINGLE_SEL17.A andB butC ratherD or该题您未回答:х该问题分值: 1答案:BSSS_SINGLE_SEL18.A onB withC forD at该题您未回答:х该问题分值: 1答案:ASSS_SINGLE_SEL19.A everB stillC no longerD no more该题您未回答:х该问题分值: 1答案:CSSS_SINGLE_SEL20.A negativeB typicalC subtleD dominant该题您未回答:х该问题分值: 1答案:DSSS_SINGLE_SEL21.A speakersB followersC believersD interpreters该题您未回答:х该问题分值: 1答案:ASSS_SINGLE_SEL22.A groupB numberC amountD minority该题您未回答:х该问题分值: 1答案:DSSS_SINGLE_SEL23.A alterB differC shiftD vary该题您未回答:х该问题分值: 1答案:CSSS_SINGLE_SEL24.A oldB newC historyD future该题您未回答:х该问题分值: 1答案:CSSS_SINGLE_SEL25.A wantB pursuitC demandD desire该题您未回答:х该问题分值: 1答案:CSSS_SINGLE_SEL26.A boxB basketC bagD container该题您未回答:х该问题分值: 1答案:BSSS_SINGLE_SEL27.A restricted toB drawn toC tied up withD caught up with该题您未回答:х该问题分值: 1答案:CSSS_SINGLE_SEL28.A rangeB scopeC spreadD coverage该题您未回答:х该问题分值: 1答案:CSSS_SINGLE_SEL29.A as a resultB as a ruleC in additionD in fact该题您未回答:х该问题分值: 1答案:DSSS_SINGLE_SEL30.A globalB uniqueC worldlyD international该题您未回答:х该问题分值: 1答案:AⅢ. PARAPHRASINGChoose the closest paraphrased version after each of the following sentences or the italicized part. Write the letter corresponding to your choice on the answer sheet. (1 point each, 10 points in all) 31.By definition, heroes and heroines are men and women distinguished by uncommon courage, achievements, and self-sacrifice made most oftenfor the benefit of others - they are people against whom we measure others.SSS_SINGLE_SELA ... we disagree with them when judging others.B ... we think more highly of them than others do.C ... we believe other people are different from them.D ... we use them as the standard when evaluating others.该题您未回答:х该问题分值: 1答案:D32.Many people have a rather acute sense of the shortness of each lifetime.SSS_SINGLE_SELA Many people realize that they are short of time.B Many people feel keenly that their life is short.C Many people are sensible only for a short period of time.D Many people would like very much to prolong their life.该题您未回答:х该问题分值: 1答案:B33.As a scientist, she learned with sadness that little in Nature is truly beyond the tampering reach of man.SSS_SINGLE_SELA … it is difficult for man to compete with Nature.B … it is impossible for man to benefit from Nature.C … Nature can hardly escape from man’s interference.D …Nature is really more powerful than human beings.该题您未回答:х该问题分值: 1答案:C34.These bits of information and the list of D grades were all the records had to offer.SSS_SINGLE_SELA These bits of information explained his poor grades.B His poor grades were related to these bits of information.C What could be found in the records were those things required to be there.D The records gave nothing more than these bits of information and poor grades.该题您未回答:х该问题分值: 1答案:D35.People were only shapes in dense, gray fog of dust and ash.SSS_SINGLE_SELA The dusty air made people barely visible.B The air was too polluted for people to breathe.C People hardly stayed in shape in such dirty air.D People were almost buried in thick dust and ash.该题您未回答:х该问题分值: 1答案:A36.It would not be difficult to compile a list of such surprises that would fill the next fifty pages, but I will content myself with suggesting the first few that occur to me.SSS_SINGLE_SELA ... I feel satisfied with the first few examples in my mind.B ... I am surprised with the number of suggestions I can give.C ... the first few examples are the best ones that satisfy my curiosity.D ... the first few **ing to me would be enough as examples.该题您未回答:х该问题分值: 1答案:D37.If I love you, I can see you as a separate person, with your own values and thoughts and feelings, and I do not insist that you surrender your identity and conform to an image of what I expect you to be for me.SSS_SINGLE_SELA ... I don’t want you to lose hope and then blame me for it.B ... I won’t force you to be independent and you can rely on me.C ... I don’t expect you to follow my step and become similar to me.D ... I won’t push you to lose yourself and become what I like you to be.该题您未回答:х该问题分值: 1答案:D38.If disappointed, though, she [my mother] wasted no energy on self-pity. She would make me make something of myself whether I wanted to or not.SSS_SINGLE_SELA Dissatisfied as she was, she remained as determined as before.B Faced with discouragements, she never lost her energetic spirits.C Nothing could let her down even though no one sympathized with her.D There was enough self-confidence in her to deal with disappointments.该题您未回答:х该问题分值: 1答案:A39.My maternal grandfather, it is true, was cut off in the flower of his youth at the age of sixty-seven.SSS_SINGLE_SELA My maternal grandfather retired from gardening at sixty-seven.B My maternal grandfather died young, when he was sixty-seven.C My maternal grandfather lost energy when he was sixty-seven.D My maternal grandfather was considered no longer young atsixty-seven.该题您未回答:х该问题分值: 1答案:B40.Far-reaching as many of them [Edison’s inventions] have been in their effect upon modern civilization, th e total effect of Edison’s career surpasses the sum of all of them.SSS_SINGLE_SELA One can never evaluate Edison’s great inventions high enough.B One needs to understand Edison’s inventions to appreciate his career.C Edison’s inventions are his most outstandin g contributions to human life.D Edison’s influence upon human society is much greater thanhis inventions.该题您未回答:х该问题分值: 1答案:DIV. READING COMPREHENSIONRead the two passages and choose the most likely answer to each ofthe questions. Write the letter corresponding to your choice on the answer sheet (2 points each, 20 points in all)Passage 1Friendship and friends continue to remain central to our lives. The relationship that we share with our friends is grounded in a mutual concern as our friends help us in shaping up our personalities as well. Even in this age of online social networking, the need of expanding the network of friends, whether online or offline remains a primary concern for people. We may have a very vague understanding of what makes a friend but we all want to have a good many friends around us.Research has shown that the quality and nature of your friends are one of the key influencing factors in achieving happiness and satisfaction. Friends often affect the health and energy of a person as well. More and more people are increasingly turning towards their friends for support and mutual sharing rather **municating to their relatives; this sociological phenomenon has escalated the desire to make more friends. Though friendship is a relationship developed between two individuals marked by a voluntary, emotional and mutual concern, there are certain steps, which, if followed, can win you friends or at least help you get close to those whom you want to make friends with.The first step to make friends with someone is to make them like you. If they don’t like you in the f irst place, it is unlikely that they’ll be eager to become your friends. To let someone know that you are genuinely interested in them, simple gestures like a little smile and calling him by his first name can lay the basic foundation. To make the other person feel important you need to be a goodlistener and encourage the other person to talk. Give your honest and sincere opinion but do not overtly criticize or make fun of him or her.The second step of making someone your friend is to develop a mutual consideration between each other. You need to share his or her perspective and for that it is necessary for you to develop a tendency to see things from the other person’s point of view. To become best of friends you must show a genuine concern andconsid eration for your friend’s desires and opinions.The third and final step towards friendship is to show your unconditional support and encouragement towards your friend. Moreover, you also need to be very clear about your expectations from your friend. If what you expect from the person you want to befriend matches with what that person can and want to contribute in friendship, the developing friendship between you and your friend isassured to grow, making both of you gratified with mutual emotional bonding.Friendship has overwhelming significance on both social and individual levels. Friendship doesn’t only provide us with emotional as well as practical support but it also helps us improve our personal identities. So it is quite natural to feel the urge to reach out and make new friends, expanding your friend’s circle. Friendship remains familiar yet quite ambiguous (模糊的) for our deeper understanding, but then again, friends remain the most important ingredients in the recipe of life!SSS_SINGLE_SEL41.The relationship between friends is based on ______.A the social networking around friendsB friends’ caring and helping each otherC the style friends choose to communicateD an unclear understanding of what makes a friend该题您未回答:х该问题分值: 2答案:BSSS_SINGLE_SEL42.Which of the following statements has been proved correct?A The better quality your friends have, the happier you will be.B Communication with friends is healthier than that with relatives.C The more friends you have, the more satisfied you are with yourself.D Those you like in the first place are more likely to become your friends.该题您未回答:х该问题分值: 2答案:ASSS_SINGLE_SEL43.The word “escalated” in the second paragraph probably means ______.A intensifiedB challengedC shiftedD resisted该题您未回答:х该问题分值: 2答案:ASSS_SINGLE_SEL44.It can be inferred from the first suggested step that ______ is NOT likely to win you friends.A making others talkB being very talkativeC telling people you like themD addressing others in an informal way该题您未回答:х该问题分值: 2答案:BSSS_SINGLE_SEL45.What structure does the author use to organize this passage?A Effect- cause.B Comparison- contrast.C General- specific- general.D Definition - explanation - example.该题您未回答:х该问题分值: 2答案:CPassage 2Every single student that applies for a class or course online has certain expectations and they are often extremely high. Unfortunately for most individuals, they will be disappointed. It is a fact that the majority of individuals believe that they will actually enjoy every aspect of their course. The truth is that there is very little in a degree to inspire until an individual **pletes the course and is awarded the degree or certificate that could change his or her life. This is no different with an online education and,in fact, the disappointment may be more obvious because they may face extra difficulties in an online course.Online education expectations are often incredibly high, as previously stated, in terms of what an individual can get from it as well as the manageability of the content itself. However, although an individual will ultimately be proven right about what he or she can get from it, this will not be the case for manageability. Most online education courses are anything but manageable for those who decide to take them. The level of work would be the same as any other degree or qualification course, but an individual is expected to manage it on his or her own instead of having a tutor or lecturer there to remind him or her about assignments and deadlines. Time management is extremely important, but the nature of theseindividuals’ life often makes it impossible to manage withoutfeeling the stresses and strains of the burden.It is important to be realistic with your expectations concerning an online education course, but many **pletely unrealistic. If you read any of the accounts from students that have already taken and may have even passed an online education course, many will speak in glowing terms; but you should also read between the lines.They claim that their expectations will ultimately be fulfilledin terms of the long-term benefits. However, in the short term they may say they found it difficult to cope with the workload, the lack of time that they actually had to complete it, an unsupportive employer and so on. This last point may not be an issue if you are doing it to advance yourself within your current workplace, but there will otherwise be some sort of resentment bubbling under the surface and that can indeed make your life a misery for a little while. If you expect it and prepare for it then it should not bother you too much, and if the resentment does **e then so much the better!In terms of your own expectations, the best attitude to have is not to go in with any at all. If you do not expect anything then you may be pleasantly surprised. It can be difficult to fit an online education in with **mitments, such as a family to look after or a job to go to every day whilst trying to study. It does take a lot of effort, but if you do not expect it to be easy or expect that youwill just be able to do it without the balance of your life being upset as a result, then you will probably find that you do get a sense of satisfaction from it! Similarly, if you expect the worst then you will probably be pleasantly surprised! Managing your expectations can be difficult, but do not let them get the better of you !SSS_SINGLE_SEL46.The manageability is more difficult in online courses than in any other course because ______.A online courses require higher level of workB online courses bring much more assignmentsC online course takers have no way to contact their lecturersD online course takers have to rely on themselves for management 该题您未回答:х该问题分值: 2答案:DSSS_SINGLE_SEL47.According to the passage, one may not have the problem of an unsupportive employer if ______.A he is fully prepared to deal with any resentment from his bossB his online education will be beneficial to his current workplaceC his expectations will be fulfilled in the form of long-term benefitsD he can discuss the issue width his boss openly and bravely on the table该题您未回答:х该问题分值: 2答案:BSSS_SINGLE_SEL48.According to the writer of this passage, one’s satisfaction in online education **e from ______.A high expectationsB diligent effortsC a realistic attitudeD a proper balance该题您未回答:х该问题分值: 2答案:CSSS_SINGLE_SEL49.In the last sentence of this passage, the phrase “get the better of you” probably means “______”.A make a fool of youB take advantage of youC get too fancy for you to imagineD become too high for you to control该题您未回答:х该问题分值: 2答案:DSSS_SINGLE_SEL50.This passage is written mainly for the purpose of ______.A inspiring its readers to fulfill their expectations through hard workB persuading its readers to be more practical with their **mitmentsC informing its readers about the disadvantages of the courses they take onlineD preparing its readers for the hardships they may encounter in online education该题您未回答:х该问题分值: 2答案:DV. WORD DERIVATIONComplete each of the following sentences with a (compound) word derived from the one(s) given in brackets. Write your word on the answer sheet. (1 point each, 10 points in all)51.The railway station has always been a fascinating place, representing departure as well as ______. (arrive)SSS_FILL该题您未回答:х该问题分值: 1答案:52.A climate that is extreme in temperature, whether it be too hot or too cold, is not ______. (desire)SSS_FILL该题您未回答:х该问题分值: 1答案:53.Tropical rainforest is a forest of tall trees in a region of year-round ______ and plentiful rainfall. (warm)SSS_FILL该题您未回答:х该问题分值: 1答案:54.We often hear of people breaking down from ______, but in nine cases out of ten they are really suffering from worry or anxiety. (work, over)SSS_FILL该题您未回答:х该问题分值: 1答案:55.The ______ red strawberries make a nice decoration on top of the cake. (juice)SSS_FILL该题您未回答:х该问题分值: 1答案:56.More and more businessmen have realized that it is important to______ their products in international trade. (standard)SSS_FILL该题您未回答:х该问题分值: 1答案:57.The earthquake-stricken area received ______ help from its neighboring provinces. (time)SSS_FILL该题您未回答:х该问题分值: 1答案:58.What is considered moral in one society may be ______ in another, depending on different social values. (moral)SSS_FILL该题您未回答:х该问题分值: 1答案:59.Young people will need to learn to ______ the responsibility of their own decisions. (shoulder)SSS_FILL该题您未回答:х该问题分值: 1答案:60.Special guidance and help need to be provided to the ______ members of the staff. (qualified)SSS_FILL该题您未回答:х该问题分值: 1答案:VI. SENTENCE TRANSLATIONTurn the following sentences into English and write your sentences on the answer sheet. (3 points each, 15 points in all)61.公司越来越多地借助高科技来保护计算机的安全。
自考国际商务谈判真题及答案2010-2012
1．价值型谈判也叫（ C ）1-8A．软式谈判 B．硬式谈判C．原则型谈判 D．让步型谈判2．商务谈判中数量最多的一种谈判是（ A ）1-12A．货物贸易谈判 B．劳务贸易谈判C．技术贸易谈判 D．违约赔偿谈判3．在西方国家，送礼忌讳用的数字是（ C ）2-33A．3 B．4C．13 D．144．以下各种商务谈判信息，属于按信息活动范围划分的是（ A ）3-78A．经济性信息 B．自然环境信息C．社会环境信息 D．消费心理信息5．商务谈判成交阶段的主要目标不包括．．．（ C ）4-161A．力求尽快达成协议B．争取最后的利益收获C．力争获得更多的让步D．保证已取得的利益不丧失6．以下各项中，正确的国际商务谈判技巧是（ B ）5-186A．注重立场B．对事不对人C．尽可能让步D．不让对方获益7．喜欢在饭店、酒吧和艺伎馆里达成谈判交易的是（ B ）6-239A．中国人B．日本人C．韩国人D．巴西人8．国际商务谈判的人员风险包括（D ）A．政治风险B．市场风险C．自然风险D．沟通风险9．以下各项中，既属于我国国际商务谈判的基本原则，也是我国对外经贸关系的基本准则的是（ A ）13A．平等互利 B．灵活机动C．友好协商 D．依法办事10．对国际商务谈判的环境因素作系统归类和分析的是（ B ）25A．马什所著的《谈判的艺术》B．马什所著的《合同谈判手册》C．尼尔龙伯格所著的《谈判的艺术》D．尼尔龙伯格所著的《合同谈判手册》11．谈判开始，双方立场均谨慎、现实，尽量寻求适合各方谈判需要的不同谈判方式。
这种谈判风格属于2011年1月自考国际商务谈判真题 第 1 页（ A ）A．软弱型模式 B．进取型模式C．合作型模式 D．强有力型模式12．以下各项中，不属于．．．报价时必须遵循的原则的是（ D ）A．不问不答B．有问必答C．能言不书D．能书不言13．一般来说，谈判人员在开始时精力充沛，其持续时间约占整个谈判时间的（ C ）198 A．3.3％以下 B．3.3％～8.3％C．8.3％～13.3％ D．13.3％以上14．以下有关俄罗斯人谈判风格的描述，正确的是（ C ）A．豪放热心B．浪漫随意C．求成心切D．效率较高15．商务谈判的四种目标之间的关系是（ A ）102A．最高目标>实际需求目标>可接受目标≥最低目标B．最高目标>实际需求目标≥可接受目标≥最低目标C．最高目标>可接受目标>实际需求目标≥最低目标D．最高目标>可接受目标≥实际需求目标≥最低目标16．模拟谈判一般发生在国际商务谈判基本程序中的（ A ）A．准备阶段 B．开局阶段C．签约阶段 D．正式谈判阶段17．与大陆法相比，英美法的特点是强调（ D ）37A．成文法B．法典化C．逻辑性D．判例性18．以下有关谈判组织的构成原则的说法中，不正确．．．的是（ D ）A．根据谈判对象确定组织规模B．组成谈判队伍时要贯彻节约原则C．谈判人员应层次分明、分工明确D．谈判人员不应赋予法人代表资格19．“你看给我方的折扣定为3％是否妥当?”这种发问方式属于（ C ）206A．澄清式 B．探索式C．协商式 D．诱导式20．出口某种产品既可能成功也可能失败，这种风险按性质来分属于（ B ）A．纯风险B．投机风险C．汇率风险D．市场风险2011年1月自考国际商务谈判真题 第 2 页二、多项选择题(本大题共5小题，每小题2分，共10分)请将其代码填写在题后的括号内。
2010年4月全国自考(电子商务与金融)真题试卷(题后含答案及解析)
2010年4月全国自考（电子商务与金融）真题试卷(题后含答案及解析)题型有：1. 单项选择题 2. 多项选择题 3. 名词解释 4. 简答题 5. 综合题单项选择题1．完整的电子商务要求金融支付系统的标准是( )A．共享性标准B．开放性标准C．区域性标准D．互动性标准正确答案：B2．提高支票处理效率的有效方法是( )A．支票截留B．支票留存C．支票转换D．支票结存正确答案：A3．公司以银行存折方式支付供应商货款，对公司而言属于( )A．借记支付B．贷记支付C．卡基支付D．信用卡支付正确答案：B4．银行卡应用系统中，发卡行对授权的回答有( )A．转发授权、拒付或没收信用卡B．批准授权、拒付或修改止付名单C．批准授权、拒付或没收信用卡D．转发授权、拒付或修改止付名单正确答案：C5．以下属于同城支付系统的是( )A．小额批量支付系统B．跨行财务系统C．证券簿记系统D．国际支付系统正确答案：B6．在国民经济大系统中，发挥着重要宏观经济枢纽的作用的系统是( )A．销售系统B．物流系统C．认证系统D．支付系统正确答案：D7．数字签名是( )A．经哈希算法生成的报文摘要B．经签名算法对报文加密后的信息C．经签名算法对报文摘要加密后的信息D．经RSA算法对报文加密后的信息正确答案：C8．下列算法中，属于对称密钥机制的典型代表是( )A．RSAB．ELGamalC．DESD．Hash正确答案：C9．中国金融CA的体系结构是( )A．一层结构B．二层结构C．三层结构D．四层结构正确答案：C10．SSL协议工作在TCP／IP体系结构的( )A．网络层B．传输层C．网络层与传输层之间D．传输层与应用层之间正确答案：D11．在SET交易中，购买请求( )A．由持卡人发往商户B．由持卡人同时发往商户和收单行C．由持卡人同时发往商户和发卡行D．由持卡人同时发往商户和支付网关正确答案：A12．以下不属于电子支票系统的是( )A．NetBillB．EcheckC．MondexD．Netcheque正确答案：C13．美国运通公司的中心业务是( )A．旅游服务B．国际银行业务C．投资业务D．保险业务正确答案：A14．国内第一家将传统银行服务延伸到互联网领域的商业银行是( )A．招商银行B．中国银行C．中国建设银行D．中国工商银行正确答案：B15．网络银行理想化的未来模型是( )A．补充性服务渠道B．虚拟分支机构C．独立的虚拟银行D．网上金融门户正确答案：C16．目前占有美国网上交易总额的25％，为目前最大的网上券商的是( )A．嘉信理财B．摩根斯坦利添惠C．美林证券D．E一Trade公司正确答案：A17．我国保险业界第一个贯通全国、联接全球的保险网络系统是( ) A．易保网B．泰康在线C．PA18新概念D．网上太保正确答案：D18．工行网上银行系统签发的企业客户安全证书公、私密钥长度为( )A．128位B．256位C．512位D．1024位正确答案：D19．中国银行推出的网上支付服务——”支付网上行”采用的网络安全协议是( )A．SET协议B．SSL协议C．S／MIME协议D．SHTYP协议正确答案：A20．国内最大的商业银行是( )A．中国银行B．中国工商银行C．中国建设银行D．中国农业银行正确答案：B多项选择题21．电子商务活动中，公共互联网络上流动的内容包括( )A．信息流B．物质流C．资金流D．商品流E．电子流正确答案：A,B,C22．CyberCash钱包( )A．是消费者用信用卡购物的应用软件B．对用户是全透明的C．可与任何浏览器软件一道运行D．采用了128位DES和1024位RSA加密措施E．由于美国出口限制，不能在全球使用正确答案：A,B,C23．一般来说，银行卡可分为( )A．银行信用卡B．记账卡C．现金卡D．支票卡E．电子钱包正确答案：A,B,C,D,E24．使用信用卡进行支付的方式有( )A．POS结账B．ATM提取现金C．在线刷卡记账D．离线使用E．通过SET协议进行网络直接支付正确答案：A,B,C,E25．PKI系统的核心是( )A．认证中心(CA)B．证书申请者C．证书库D．证书信任方E．证书申请审核中心(RA)正确答案：A,C,E名词解释26．电子支票簿正确答案：是指当持卡人所进行的交易金额超过发卡公司规定的特约商号限额，或取现限额，或经办人对持卡人所持信用卡有怀疑时，由特约商号或代办银行向发卡银行征求是否可以支付的过程。
自考商务交流试题及答案
自考商务交流试题及答案一、单选题（每题1分，共10分）1. 商务交流中，以下哪项不是有效沟通的关键要素？A. 清晰表达B. 倾听理解C. 肢体语言D. 个人偏见答案：D2. 在商务谈判中，以下哪项策略是不合适的？A. 建立信任B. 明确目标C. 隐瞒信息D. 保持灵活答案：C3. 商务会议中，以下哪种行为是不尊重他人的表现？A. 准时参加B. 积极发言C. 打断他人D. 记录要点答案：C4. 在商务写作中，以下哪种格式不是正式的？A. 备忘录B. 电子邮件C. 报告D. 便条答案：D5. 商务电话沟通时，以下哪种做法是不恰当的？A. 自我介绍B. 明确目的C. 长时间沉默D. 记录信息答案：C6. 在商务交流中，以下哪种方式不是有效的非语言沟通？A. 眼神交流B. 微笑C. 交叉双臂D. 点头答案：C7. 商务演讲中，以下哪种技巧可以提高听众的参与度？A. 避免眼神交流B. 使用专业术语C. 适时提问D. 快速演讲答案：C8. 在商务环境中，以下哪种行为是职业不道德的？A. 诚实守信B. 保护客户隐私C. 泄露商业机密D. 尊重同事答案：C9. 商务交流中，以下哪种方式不是有效的反馈？A. 积极倾听B. 及时回应C. 忽略问题D. 提供解决方案答案：C10. 在商务谈判中，以下哪种策略是有效的？A. 坚持己见B. 灵活变通C. 拒绝沟通D. 隐瞒真实意图答案：B二、多选题（每题2分，共10分）1. 商务交流中，以下哪些因素可以影响沟通效果？A. 语言清晰度B. 情绪状态C. 环境噪音D. 个人偏见答案：A, B, C, D2. 在商务谈判中，以下哪些策略是有效的？A. 建立信任B. 明确目标C. 隐瞒信息D. 保持灵活答案：A, B, D3. 商务会议中，以下哪些行为是尊重他人的表现？A. 准时参加B. 积极发言C. 打断他人D. 记录要点答案：A, B, D4. 在商务写作中，以下哪些格式是正式的？A. 备忘录B. 电子邮件C. 报告D. 便条答案：A, C5. 商务电话沟通时，以下哪些做法是恰当的？A. 自我介绍B. 明确目的C. 长时间沉默D. 记录信息答案：A, B, D三、判断题（每题1分，共10分）1. 商务交流中，个人偏见可以促进有效沟通。
高等教育自学考试商务交流(二)真题
高等教育自学考试商务交流（二）真题(总分：100.00，做题时间：150分钟)一、单项选择题(总题数：20，分数：20.00)1.下列关于头脑风暴法表述正确的是（分数：1.00）A.主题或问题的表述必须简明√B.只需记录主要的想法C.不可以对想法进行组合和延伸D.想法的质量比数量重要2.下列属于影响群体效率的结果变量是（分数：1.00）A.领导风格B.任务要求C.成员满意度√D.群体对任务的激励3.“领导者的行为受达到目标就要不断地指导这一信念支配” 表述的领导风格是（分数：1.00）A.民主的B.独裁的√C.自由放任的D.灵活变化适应需要的4.群体交流中，调和不同观点的成员所扮演的角色是（分数：1.00）A.任务角色B.任务和维持双重角色√C.群体建设和维持角色D.无功能行为角色5.比较公正，但投票时机很关键的决策方法是（分数：1.00）A.权威决策法B.趋同决策法C.达成一致决策法D.多数/投票表决决策法√6.与会者的首要责任是（分数：1.00）A.认识群体过程B.认识群体功能C.做好准备和了解会议主题D.树立对会议的积极态度，敞开思想并听取别人的意√7.“正如罗曼罗兰所说……” ,这种开场白的方式是（分数：1.00）A.提问B.幽默C.引经据典√D.趣闻轶事8.使用视觉辅助手段的一般原则是（分数：1.00）A.创新B.可视性强C.直观和辅助性√D.精美并且有趣9.面谈时,可以快速得到明确信息的提问类型是（分数：1.00）A.直接提问√B.引导性提问C.提示性提问D.另有用意的提问10.利用语音信箱进行交流的优点是（分数：1.00）A.可降低成本√B.留下长篇留言C.组织中的大多数成员都需要在此系统上D.不必每天打开音箱,此系统也能发挥作用11.手势和表情这些交流形式可称为（分数：1.00）A.身体语言B.附加交流C.言外之意D.非语言交流√12.书面交流与口头交流相比的优势是（分数：1.00）A.更适合表达感觉和感情B.可获得即时的反馈信息C.可用精炼的语言表达复杂的信息√D.可根据非语言暗示进行内容的调整13.交流过程的第二个环节是（分数：1.00）A.译码B.编码√C.发出信息D.接收信息14.具有高效、非常现代,并且最常用的书信样式是（分数：1.00）A.齐头式√B.缩行式C.半缩头式D.半齐头式15.“人们往往观其所想看的,而不是客观事实” 表述的交流障碍是（分数：1.00）A.成见B.情绪C.武断√D.个性的差异16.报告中表明调查范围和限制的部分是（分数：1.00）A.摘要B.前言C.目录D.授权调查范围√17.适用于组织内部低成本大众传播的书面交流方式是（分数：1.00）A.表格B.备忘录C.公务信件D.办公室通告√18.商务书信结构中,可以明显知道其主要内容的部分是（分数：1.00）A.签名B.信头C.主题行√D.存档号码19.组织结构图适于演示的信息类型是（分数：1.00）A.统计信息B.非统计信息√C.连续性信息D.非连续性信息20.表示某班全体学生期末考试分数的频率分布应采用的视图是（分数：1.00）A.条形图B.直方图√C.散点图D.圆形图二、简答题(总题数：5，分数：30.00)21.简要说明群体交流的优点和缺点。
商务交流自考试题及答案整理
商务交流自考试题及答案整理一、选择题（每题2分，共20分）1.以下哪项不是商务交流的主要目的？A. 建立和维护良好的客户关系B. 提高企业的知名度和美誉度C. 降低企业的运营成本D. 促进企业产品的销售答案：C2.以下哪种商务交流方式不属于线上交流？A. 电子邮件B. 电话会议C. 社交媒体D. 面对面会谈答案：D3.以下哪个不是商务交流的基本原则？A. 尊重对方B. 明确目的C. 诚实守信D. 强调自我答案：D4.以下哪种商务礼仪不正确？A. 握手时，力度适中，时间不宜过长B. 在商务场合，女士优先C. 接电话时，先自报家门D. 在商务宴请中，随意夹取自己喜欢的菜肴答案：D5.以下哪个不是商务谈判的策略？A. 让步策略B. 限时策略C. 转移话题策略D. 情感诉求策略答案：C6.以下哪种商务文件格式不正确？A. 宋体，小四号字体B. 1.5倍行间距C. 左对齐D. 首行缩进两字符答案：C7.以下哪个不是商务演讲的技巧？A. 声音宏亮，语速适中B. 语言简练，逻辑清晰C. 使用过多的专业术语D. 注意与听众的互动答案：C8.以下哪个不是商务活动策划的关键要素？A. 活动主题B. 活动时间C. 活动地点D. 活动预算答案：D9.以下哪个不是商务合同的主要内容？A. 合同双方的基本信息B. 合同标的C. 合同履行期限D. 合同纠纷解决方式答案：D10.以下哪个不是商务礼仪培训的重点？A. 商务着装B. 商务握手C. 商务电话礼仪D. 商务宴请礼仪答案：D二、简答题（每题10分，共30分）1.简述商务交流的基本原则。
答案：商务交流的基本原则包括：尊重对方、明确目的、诚实守信、有效沟通、适度原则。
2.简述商务谈判的策略。
答案：商务谈判的策略包括：让步策略、限时策略、转移话题策略、情感诉求策略、声东击西策略。
3.简述商务演讲的技巧。
答案：商务演讲的技巧包括：声音宏亮，语速适中、语言简练，逻辑清晰、注意与听众的互动、使用恰当的肢体语言。