导游英语Check-in
导游英语口语
Lesson OneMeeting Guests at the Airport (机场迎客)1Dialogue 1. 1 At the Immigration Office (边防检查)2Dialogue 1. 2 At the Customs Office (通过海关)4Dialogue 1. 3 Hello! Welcome to China! (欢迎光临)8Reading Passage China———a Country with an Ancient Civilization (古国话文明) 12 Lesson TwoHelping with Lodging (安排住宿) 13Dialogue 2. 1 Checking-in (登记入住)14Dialogue 2. 2 Foreign Currency Exchange (兑换外币)18Dialogue 2. 3 Itinerary Planning (安排行程)22Reading Passage One Headache When Traveling Abroad (旅行有烦恼)26Lesson ThreeHelping with Reservation (帮助预订)29Dialogue 3. 1 Hotel Room Reservation (预订客房)30Dialogue 3. 2 Airline Ticket Reservation (预订机票)33Dialogue 3. 3 Reserving Tickets to an Exhibition (预约展事)36Reading Passage Reserve a Room in and from Anywhere in the World (处处可预订) 40 Lesson FourCity Transportation (城市交通)43Dialogue 4. 1 Bus Service (公交服务)44Dialogue 4. 2 Subway and Light Rail Service (地铁轻轨)48Dialogue 4. 3 Car Rental Service (租车服务)51Reading Passage What a Traveler Rates as More Important (交通亦重要)54Lesson FiveShopping (旅游购物)57Dialogue 5. 1 Supermarkets (超级市场)58Dialogue 5. 2 Antiques and Ancient Furniture (古玩家具)61Dialogue 5. 3 Folk Handicrafts (民间工艺)65Reading Passage The Best of Both Worlds for Avid Shoppers (购物去天堂)68Lesson SixCity Sightseeing (都市观光)71Dialogue 6. 1 Deluxe City Tours (都市豪游)72Dialogue 6. 2 Business Tours (商务旅游)76Dialogue 6. 3 Industrial Tours (工业旅游)80Reading Passage To See the City from Another Angle (城市新视角)83Lesson SevenFood Culture (饮食文化)85Dialogue 7. 1 Four Distinctive Chinese Cuisines (四大菜系)86Dialogue 7. 2 The Art of Chinese Cooking (烹饪艺术)90Dialogue 7. 3 Vegetarian and Medical Cuisine (素食药膳)93Reading Passage What Confucius Thought of Food and Eating (孔子话饮食)97 Lesson EightTea Culture (茶文化)99Dialogue 8. 1 China———Home of Tea (茶乡中国)100Dialogue 8. 2 Famous Varieties of Tea (茶之精品)104Reading Passage The 21stCentury———the Century of Tea (新世纪, 茶世纪)108Lesson NineGarden Culture (园林文化)109Dialogue 9. 1 Traditional-Style Gardens (传统园林)110Dialogue 9. 2 The History of the Chinese Garden (园林史话)114Dialogue 9. 3 The Four Elements in a Traditional Garden (园林四要素)118Reading Passage Always Beautiful No Matter What the Season (西湖总是春)122Lesson TenArts and Culture (文化艺术)125Dialogue 10. 1 Kunqu Opera (昆曲艺术)126Dialogue 10. 2 Ballet and Dance-Drama (芭蕾舞剧)129Dialogue 10. 3 National Music (民族音乐)132Reading Passage Acrobatics in China (中国杂技)137Lesson ElevenLeisure and Recreation (休闲娱乐)139Dialogue 11. 1 Indoor Sports (室内体育)140Dialogue 11. 2 X-Games (极限运动)143Dialogue 11. 3 Water Sports and Seaside Games (水上运动)147Dialogue 11. 4 Cyber Caféand Bars (网吧酒吧)151Reading Passage Urban Nightlife (都市不夜天)154Lesson TwelveTourist Events and Festivities (旅游节庆)157Dialogue 12. 1 “New Beijing, Great Olympics”(北京奥运)158Dialogue 12. 2 “Better City, Better Life”(上海世博)161Dialogue 12. 3 Traditional Spring Festival (传统春节)165Reading Passage Boao Forum for Asia (博鳌亚洲论坛)169Lesson ThirteenTourism Development (旅游发展)171Dialogue 13. 1 Domestic Tourism (国内旅游)172Dialogue 13. 2 Inbound Tourism (入境旅游)176Dialogue 13. 3 Outbound Tourism (出境旅游)180Reading Passage China by the Year 2010 (中国之2010)183Lesson FourteenComplaints (抱怨投诉)185Dialogue 14. 1 A Delayed Flight (航班延误)186Dialogue 14. 2 Being Overcharged in a Restaurant (就餐被宰)189Dialogue 14. 3 A Tour Guide or a Shopping Guide (导游还是导购)192Dialogue 14. 4 Cancellation of Part of Itinerary (压缩行程)196Reading Passage Should the Chinese Learn English or Westerners Learn Chinese (西方汉语热) 199Lesson FifteenEmergencies (应急处理)201Dialogue 15. 1 A Lost Passport (遗失护照)202Dialogue 15. 2 A Traffic Accident (交通事故)205Dialogue 15. 3 Being Sick (患病受伤)208Reading Passage Why Should We Complain (抱怨何其多)211Lesson SixteenState Policies (国家政策)213Dialogue 16. 1 Economic Reforms (经济改革)214Dialogue 16. 2 Opening Up to the Outside World (对外开放)219Dialogue 16. 3 Family Planning (计划生育)223Dialogue 16. 4 “One Country, Two Systems”(一国两制)227Dialogue 16. 5 Peaceful Reunification (和平统一)230Reading Passage Common Interests Outweigh Differences (求大同存小异)234Lesson SeventeenReligions in China (宗教信仰)237Dialogue 17. 1 Buddhism (佛教)238Dialogue 17. 2 Daoism (道教)242Dialogue 17. 3 Islam (伊斯兰教)246Dialogue 17. 4 Christianity (基督教)249Reading Passage The Three Teachings in Chinese Beliefs (三教与三学)254Lesson EighteenTraditional Chinese Medicine (传统中医)257Dialogue 18. 1 An Ancient Medication of Over 2000 Years (千年医术)258Dialogue 18. 2 The Marriage of Chinese and Western Medicine (中西医结合)261 Dialogue 18. 3 Acupuncture and Moxibustion (针灸疗法)265Reading Passage Balance Is Health (平衡即健康)269Lesson NineteenThe Great Family of Nationalities (民族大家庭)271Dialogue 19. 1 The Han and the 55 Minorities (56 个民族)272Dialogue 19. 2 Equality and Unity between Nationalities (平等团结)276Reading Passage Regional Ethnic Autonomy (民族享自治)280Lesson TwentyFarewell, China! (再见, 中国!)283Dialogue 20. 1 See You Again Soon! (再见!)284Dialogue 20. 2 At the Check-in Counter (准备登机)287Reading Passage Chinas Tourism Industry: Opportunities and Challenges (机遇与挑战) 290 V ocabulary (总词汇表)292Meeting Guests at the Airport (机场迎客)1Dialogue 1. 1 At the Immigration Office (边防检查)Dialogue:I: Immigration Inspector M: Mark DavisI: Good afternoon, sir and madam! May I see your passport?M: Yes. Here you are.I: And your Customs Declaration Form and Health Certificate?M: Here they are.I: What’s the purpose of your visit, for sightseeing or on business?M: For sightseeing.I: How long are you going to stay in Beijing?M: About five days.I: Is this your first visit to China?M: Yes, it is.I: Where else will you want to go besides Beijing?M: Shanghai, Hangzhou, Xian and Shenzhen.I: Your visa is valid for 20 days.M: Yes, I know. We’ll probably have to apply for a short extension.I: Which hotel are you going to stay at in Beijing?M: The Holiday Inn.I: T hat’s a very good hotel. OK, you’re clear to go to Customs. Have a nice trip in Beijing!M: Thank you, sir.Word Bankheaded by 以⋯⋯为领队immigration 移民处inspector检察官passport 护照Customs 海关Health Declaration Form健康证明purpose 目的sightseeing 观光on business (因) 公事visa 签证valid 有效的probably 也许apply (for)申请extension 延期inn 旅馆, 客栈Useful Patterns1. May I see your passport? 请出示您的护照好吗May I see your boarding pass? 请出示您的登机卡好吗?Customs Declaration Form, please. 请出示您的海关申报单。
导游英语向客人介绍信模板
---[Your Name][Your Title][Your Company Name][Company Address][City, State, Zip Code][Phone Number][Email Address][Website URL][Date]Dear [Guest's Name or Group Name],Welcome to [City/Country Name]! I am thrilled to have the opportunity to serve as your tour guide during your visit. My name is [Your Name], and I will be your host throughout the duration of your trip. It is myutmost pleasure to ensure that your experience is memorable, informative, and enjoyable. Below, I have outlined some key information to help you prepare for your journey.1. Tour Itinerary OverviewOur tour will cover a variety of attractions, including historical landmarks, cultural sites, natural wonders, and culinary delights. Here is a brief overview of what we have planned:- Day 1: Arrival in [City/Country Name] – Check-in at your hotel and welcome dinner.- Day 2: Morning visit to [Historical Landmark 1], lunch at a local restaurant, and afternoon tour of [Historical Landmark 2].- Day 3: Full-day excursion to [Natural Wonder], including a guided hike or boat ride.- Day 4: Cultural exploration of [Cultural Site], followed by a hands-on cooking class with a local chef.- Day 5: Shopping and leisure in [Shopping District], farewell dinner, and departure.Please note that the itinerary may be subject to change due to unforeseen circumstances or group preferences.2. Hotel AccommodationsWe have arranged accommodations at [Hotel Name], a premier hotel known for its comfortable amenities and convenient location. Each room is equipped with modern comforts, including a private bathroom, air conditioning, and complimentary Wi-Fi. Breakfast will be included each morning.3. TransportationWe will provide transportation for all group activities, ensuring that you arrive at each destination comfortably and on time. All vehicles are equipped with air conditioning and have been thoroughly inspected for safety.4. DiningOur tour includes several meals, each tailored to showcase the culinary delights of [City/Country Name]. We have selected a variety of restaurants, offering a range of local and international cuisine. Please inform us of any dietary restrictions or preferences well in advance so that we can make the necessary arrangements.5. Safety and HealthYour safety is our top priority. All of our tours are conducted by trained professionals who are well-versed in local regulations and emergency procedures. Please ensure that you wear comfortable shoes and bring appropriate clothing for the weather conditions. We also recommend that you bring any personal medication and a small first aid kit.6. Tips and GratuitiesTips are not included in the tour price but are always appreciated. A general guideline is to tip tour guides and drivers around 10-15% of the total cost of the tour. Please feel free to tip the staff at restaurants and hotels as you see fit.7. Optional ActivitiesIn addition to the scheduled activities, we offer a range of optional excursions and experiences. These may include a private cooking class, a hot air balloon ride, or a visit to a local spa. Please let us know if you are interested in any of these additional activities, and we will provide you with more information.8. What to PackTo make the most of your trip, here is a list of items you may want to pack:- Valid passport and visa (if required)- Comfortable walking shoes- Sun hat and sunglasses- Insect repellent- Rain jacket or umbrella- Personal medication- Snacks and water bottle9. Contact InformationShould you have any questions or concerns before your departure, please do not hesitate to contact me. My phone number is [Your Phone Number], and my email address is [Your Email Address]. I am available 24/7 to assist you.10. Final Reminders- Please arrive at the designated meeting point 15 minutes before the scheduled departure time.- Be sure to bring your identification and travel insurance documents.- Keep an eye on your personal belongings at all times.We are looking forward to welcoming you to [City/Country Name] and providing you with an unforgettable experience. Once again, thank you for choosing [Your Company Name] for your travel needs.Warm regards,[Your Name][Your Title][Your Company Name][Phone Number][Email Address]---Note: This template is a general guide and should be customized to fit the specific details of your tour and the preferences of your guests.。
导游实用英语Module 2 Hotel Check-in
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Unit 2 Checking In for Tour Group
• Dialogue 1
• Scene:Li Hua，a tour guide, from Tianchi Travel Service，as helping a tour group check an with a group reservation.
a standard room and 228 yuan for a standard suite per night， including breakfast.
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Unit 1 Checking In for Independent Traveler
• L Well，is there a special rate for a group reservation • R Yes. We offer 10% discount for a group reservation. • L That sounds great. I'll take them. • R Could you show me your ID cards And please complete the
Module 2 Hotel Check-in
• Unit 1 Checking In for Independent Traveler
• Unit 2 Checking In for Tour Group • Unit 3 Introduction to the Well-known
Scenic Spots
gives them back to the receptionist) • T The registration forms have been filled out. Here you are.
导游英语情景口语 Item 2-2
museum theatre gallery church or temple residence of a famous person downtown recreational center
Words and Phrases：
1. 2. 3. 4. 5. 6. 7. 8. 9.
Sino-German 中德 delegation n. 代表团 name-list n. 名单 well-prepared adj. 准备充分的 voucher n. 凭证, <美>优惠购货卷 twin rooms 双人对床房 group visa 团体签证 morning-call service 叫醒服务 breakfast buffet 自助早餐
Listen and Answer:
1. What is the name of the traveling group? The Sino-German Friendship Bridge Delegation. 2. How many rooms has the group reserved? 15 twin rooms. 3. What is the name of the travel agency that reserved the rooms for the group? Shanghai Youth Travel Agency
4. How long will the group stay in the hotel? Four nights. 5. What time is breakfast served in the hotel? From 7:00 to 9:00 in the morning.
5. Here is the name-list with the group visa. 这是我们的名单和集体签证。
旅游饭店职业英语中级Unit3check-in
Talking to the Guest 情景会话
registering a guest Who has a reservation
Receptionist: R Guest: G
R: Good afternoon. Welcome to China Word hotel. What can I do for you ?
register 登记 3. key card 钥匙卡 5. passport 护照
1.
2. registration form 入住登记表 4. reservion record 预订记录 6. bellboy 行李生
Would you please fill in this registration form? 您 能填一下这张入住登记表吗？
Lead in Do you know the basic procedures of check in?
1. greet the gueat 欢迎顾客 2. find out whether the guest has a reservation 发现顾客是否有预定 3. check out the reservation list 核对 预订记录
passport 护照
Could I see your passport, please?
我可以看一下你的护照么？
Here you are. 给你
bellboy 行李生
The bellboy will show you to your room.
行李生会带您去您的房间。
Your Turn to Try Now 该你试一试
Here is the key card to room 1205. 这是1205房间的 钥匙卡。
英语导游酒店情景对话
英语导游酒店情景对话张丽娟910506109 Zhang lijuan(Z):local guide陈琴琴910506119 Chen qinqin (C):Mr. Hanks黄长新910506133 Huang changxin(H):receptionZhanglijuan,a local guide from china travel service help Mr. Hanks from America check in at Beijing Hotel.(1)Check inH:Good evening,sir.What can I do for you?Z: Hello. My name is zhang lijuan from china travel service. I have a reservation. And here is the confirmation letter.H: One second, please. Ah, Mr. Hanks: three nights in two double rooms.Z: That's right.H: Mr. Hanks,would you fill in this form with your personal information please?C: OK …Here you are.H: OK. You're in room202and 203 . here are the key cards and room cards.C: Thank you.H: You are welcome(2)hotel introductionZ: This way please. Now I want to tell you some thing we must pay attention to in the hotel. If you have Valuables , can place in the foreground. And if you want to go out at night please not be alone, not too far away from the hotel. Also there are some thing in the room should pay by myself, if you used. And it would have suggested above.Also If something what you need, you can find the Rooms centers, such as lack of hot water, air conditioning and so on . C:Oh,I see.I have a question.Tomorrow when should we get up？Z:Don't worry, my friends tomorrow our breakfast time is7:00,departure time is 7:30.And you will wake up by the morningcall .so you can have a good sleep tonight.C: OK, thank you very much.Z: It is my pleasure.(3)Talking about the ItineraryC: How is the itinera ry’ you’ve prepared for our group? Did you receive the fax that we sent to your company?Z: Yes，I did. Here is a copy of the itinerary I’ve prepared for you. Please read it carefully to see if there is a need for any changes.C: (Reading the itinerary) We’re visiting a hutong in Beijing. That’s marvelous. I’m sure my brother and sister will be excited to learn it Z: A visit to the Peking university has also been arranged at your request. Atthe university，you will meet not only students，but also professors. Most of them can speak in English，so you can talk to them directly. C: That’s good. I like it very much.Z: Also in Beijing you may have other needs and wants， likes and dislikes. You can tell me.C: That’s very kind of you.Z:My pleasure. I’ll try my best to make your visit a pleasant experience.C: Thank you.Z: you are welcome(4)Check outH:Good morning,sir.What can I do for you?Z: Good morning ,miss. Mr brow would like to settle his bill and check out .H: OK, no problem. Your room number please, Mr brow?Z: 201 202.H: A moment please, here you are, Mr brow. The total charge is 1000 yuan. Is it right?Z: let me see,yes. It is right. Here is my credit card.C: Thank you. Here you are, the receipt and your credit card. We hope you have enjoyed your stay here with us.Z: shall we go now brow ,the car is waiting outside.C: OK let's go(5)FarewellZ：I felt very pleased to have been becoming your local guide this time . I would like to thank you for your understanding and cooperation in these day. Do you happy these day.C: Yes,very happy. We thank you very much, arranged for us to have such a wonderful journey. Beijing is pretty nice and left us very deep impression.I hope I can get the chance to come back to china in the near future . Z：I'm very glad to hear that ,and I'm very welcome to you. Here are your boarding passes and luggage claim tags,and tickets. Please have a check .C: Yes,NO problem ,thank you very much.Z: Shall we go to the security check?C: OkZ:I’m sorry i can not go any further. I wish all of you a pleasant flight home.C: Thank you very much ,good-bey.Z: Good-bey.。
导游英语6-精选
• method of introduction with a focus on key events (p:143)
• definition • advantages • disadvantages • solution
• FIT • DIT • land tour / coach tour • self-drive tour / railway tour • sea tour / cruise ship tour / flight tour • mass tourist • lone traveller • explorer • drifter
• Ask the guest whether he would like to share a double room with another group member
• If the guest insists on staying in a single room, the guide should ask the hotel to see whether there is room available
• free time to tourists
• Guides shall remember to give free time to tourists in the attractions. Allowing people time and space on their own in a place creates the opportunity for a more lasting personal experience. Allowing free time also eases some of the tension of a tour in a busy place
《导游英语》(第二版) 电子教案 Chapter 5 Checking in the Hotel
• (2) She should help the Brown’s
_c_h_e_c_k__in__th_e__h_o_te_l_________check in the
hotel; • (3) She should ask the bellman to
导游实务
Additional Tips for Tour Guides
• Guiding Service after Check-in
2021/8/5
19
A guide should offer the following services to tourists when he takes tourists to the hotel:
导游实务 • (1) Miss. Lin Juan should negotiate with the
hotel manager and demand that the rooms conform to the terms specified in the contract.
• (2) If the manager agrees that the double rooms replace the single rooms or pay the Brown’s some money as the settlement, she should consult with the Brown’s to see if they are willing to compromise.
v.规定, 保证 v.打乱, 打扰
Proper Nouns
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Imagine some possible emergency and complaints?
How to reserve
Reservation Dialogue
Front Desk(F): small inn, may I help you? John(J): Yes. I need a room for three days from May 2 to May 4. Do you have any vacancies? F: Yes, we have. What kind of room would you like? J: I'd like a suite with an ocean view, please. F: No problem, sir. J: How much will that be? F: It's RMB 178 per night. J: That's a little high. I'm told your hotel is offering a discount now. F: Yes, we were, but the offer ended yesterday. I'm sorry. J: Oh, I see. Then do you have anything less expensive?
How to handle the emergency& complaints The Rules:
Keep calm. Try to be as polite as possible. Guest first. Listen to them carefully.
Find the reason as quickly as possible. Say sorry and thank them for their questions. Conclude as often as possible.
How to handle the emergency& complaints
1.We are very sorry for the inconvenience. 2.I’ll send someone immediately to your room. 3.I do apologize. 4.I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course. 5.I’m terribly sorry Please do accept our apology. We’ll do our best.
How to reserve
Possible Answers:
1.I'd like to reserve a room./I'd like to make a reservation. 2. I want a single room with bath next Saturday 3. This weekend./ From…to… 4.Yes, my name is …, and the number is …. 5.could you tell me the rates for your rooms? 6. I'd like to confirm my reservation. This is …from …. I've reserved a double room for January second. 7.I'd like to cancel my reservation and make a new reservation.
Check-in
possible questions/ answer of the waiter:
1.May I have you name?/Do you have a reservation? / What can I do for you?/Where is your luggage? 2.Please fill in the check-in form. 3. Your room no. is … 4.If you have anything for the laundry, just leave it in the laundry bag in your room. 5.If you need a taxi, you can ask the reception desk to get one for you. 6.The shopping arcade is opposite the information desk. They offer a wide assortment of things there. 7.Here’s your key. The lift is just around the corner. 8.Let me see. You can have a double room on the fifth floor.
How to reserve
Reservation Dialogue
F: No, sir. This is the least expensive suite we have at the moment. J: OK, I'll take it. By the way, does the price include breakfast? F: Yes, it does. Now could I have your name, please? J: My name is John Deep. F: Would you spell that for me? J: That is J-o-h-n D-e-e-p. F: Thank you. How many nights would you like to stay? J: Three nights, from May 2 . F: Certainly, sir. Our check-in time is before afternoon 6:00pm. We look forward to seeing you. Jin
• possible answer:
1.I reserved the room on …., and it is a double room. 2. May I order my breakfast for tomorrow morning? 3. Where can I buy a T-shirt? 4.Where can I draw some cash with my credit card? 5.Is there a laundry, how can I contact them? 6. Will you give me a reduction if I stay here for several days? 7.All services are keep accounts to expend. And pays up in the cash desk finally. 8. Is there a health/swimming club in the hotel? ……
How to reserve
Possible Questions:
1.…… Hotel, what can I do for you? 2.When for Sir/ madam? 3.May I have your name and phone number, sir? 4.It's 350 to 550 dollars for a single, 550 to 750 for a double for a twin.
Check-in
Possible complaints and emergency
Luggage lost. The room is a little dirty. The air-conditioner doesn’t work. It is not the room they reserved. The next door is too noisy.
Possible complaints and emergency
Complimentary breakfast. Laundry service.
Morning wake-up.
Satellite TV/Internet access. IDD International Direct Dialing.
How to reserve
Check-in Dialogue
A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir? B: Well, I’m… from …. I’d like to check in, please. A: All right. Do you have a reservation with us, sir? B:Yes, we have a reservation for three nights. Mona White. I called last week. A: Wait a moment, please。Yes, that was for two single rooms wasn’t it? I’ve reserved rooms 402 and 403 for you. B: Are they quiet rooms? A: Well they are facing the street… but there’s a lovely view（风景）. one moment, please. Sir，
LOGO
Unit Three Hotel Check-in