旅游饭店职业英语初级Lesson 2

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2015旅游与酒店专业实用英语(劳动版)课件:unit 2 Meeting Tourists

2015旅游与酒店专业实用英语(劳动版)课件:unit 2 Meeting Tourists

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Role-plays
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Exercises
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Reading Comprehension
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Learning Objectives
Learning Objectives
After learning this unit, you should be able to: meet tourists at the airport escort tourists to the hotel make a welcome speech
(3) arrival gate
(4) travel brochures
(5) bus sign
(6) destination
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Listening Script
Situational Conversations
Conversation 1 Meeting tourists at the airport
旅游与酒店专业实用英语 Practical English for Tourism and Hotel Services
Unit 2 Meeting Tourists
中国劳动社会保障出版社
1 Leaning Objectives
2
Warming up
3 Listening Practice 4 Situational Conversations
collected by the porter and transferred
to the coach.

饭店服务英语Chapter 2 Front Office Service English

饭店服务英语Chapter 2 Front Office Service English
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I’ll be seeing him off at the airport tomorrow. 我明天将去机场为他送行。 ③There’s a 10% discount for a group reservation. 团体订购可打九折。10% discount (reduction)打 10% 的折扣 即打九折。35% discount(reduction)打 35% 的折扣 即打六五 折。 ④waiting list 等候名单,候房名单,申请名单 ⑤high season /busy season 旺季 low season 淡季 dead season 萧条期
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PartⅠ Pre-reading Discussion: 1.What is service? 2.Whom are the hotel staff dealing with? 3.How many ways of reservations can be made in a hotel?
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①Room Reservations客房预订处(组、室),属饭 店的总台,负责接受客人的预定。也可说成: Advance Reservations ②How long will you be staying here? 请问您 将在这儿住多久?也可说成:How long do you plan to stay here?Will be doing something“将来进行时”用来表示按预定计划即 将发生的动作。 For example:When will you be arriving? 请 问您什么时候到达?
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Activity 1 Answer the following questions. 1)How can you ask if you want to find out the room type the guest wants? 2)How can you find out how long the guest wants to stay? 3)How can you find out the guest’s arrival and departure date? 4)How can you find out the guest’s name and address?

旅游饭店职业英语unit2Concierge Service

旅游饭店职业英语unit2Concierge Service

G:Here's your room,Ma'am. 这是您的房间,女士。 B:Thank you. 谢谢。
G:
Here's your television.It has 30 channels.
TV
这是电视机,它有30个频道。 B:That's
geat. I like watching TV.
我知道了,顺便问一下,我在哪里可以找到你们
G:Oh,it's
on the desk. Here it is.
噢,它在桌子上。在这里。来自desk 桌子门童 doorman
check out 退房
taxi出粗车
entrance门口
the airport 机场
luggage
太棒了!我喜欢看电视。 G:This is your air-conditional control unit. Let me show you how to use it. 这是您的空调遥控器。让我给您演示一下它是怎么 使用的。
air-conditional control
B:I
see. By the way,where can I get a brochure about your hotel? I need to know more about your services. 酒店的小册子,我需要知道你们酒店更多的服务 信息。


Contents
Unit 2 Concierge Services
Showing the room to the guest 引领客人进房间 学习对话(P20) B:This way please.Room 1208 is at the end of the corridor.这边请。1208房间在走廊的尽头。 G:The corridor is nice.走廊这很好。 B:I'm glad you like it.我很高兴你能喜欢。

《饭店专业英语》Part 2 Unit 12 Lost and Found Service

《饭店专业英语》Part 2 Unit 12 Lost and Found Service


Could you tell me the features of your wallet?

请问您的钱包有什么特征?

What’s in it?

里面都装的什么?

Where have you been?

你去过哪里?
Using what you have learned above.
• A. Match the following sentences. • 1. I lost my bag in the hotel.
• What should you say when guests lose their valuables?
The procedure of lost and found service
• Step 1 Listen倾听 • Step 2 Show sympathy表示同情 • Step 3 Ask the details询问详细情况 • Step 4 Take notes做记录 • Step 5 Take actions立即行动 • Step 6 Notify the result反馈结果
wallet钱包cash现金clothes衣服files文件whatothervaluablethingswouldguestsperhapslosewhatshouldyousaywhenguestslosefoundserviceshowsympathy表示同情takenotes做记录takeactions立即行动result反馈结果ii
A. Pair Work • Work in pairs to write as many requires as
possible about lost and found service, using what you have learned above.

饭店服务类 英语unit 2 Lesson 2

饭店服务类 英语unit 2   Lesson 2

most important impressions.
impression [ɪm„preʃ(ə)n] n. 印象
1. How many twin-bed rooms have you booked? 您预订了几个双人间? 2. Do you need the bellboy to show you up? 您需要行李员带您上去吗? 3. Enjoy your stay in the hotel. 祝您住店期间愉快。 4. Quick and efficient reception will help the guests rest in time after one day‟s journey. 快速高效的入住登记能方便客人在一天旅行之后得到及 时的休息。
客人下车时,门童应帮客人开车门并提醒客人“小心碰
头”。
porter/ bellboy
porter [‘pɔːtə] n. 行李员
passport
bellboy ['belbɒɪ] n. 侍者
passport [‘pɑːspɔːt] n. 护照
J: Good evening, Madam. Welcome to Garden Hotel. I
am John. May I help you with your luggage?
5. The reception service with passion may make guests feel at home. 酒店前台的热情接待能让客人有宾至如归的感觉。 6. When guests get out of the car, the doorman should open the car door for them and say “Mind your head, please.”

饭店英语2

饭店英语2

《饭店英语2》教学大纲(Hotel English 2)(供四年制旅游管理专业2012级试用)课程编号:总学时数:48(36+12)学分数:3开课单位:商学院课程的性质与任务《饭店英语2》是旅游管理专业的专业方向课程。

本课程的目的是,使学生具备掌握英语基础知识和技能以及运用饭店英语的能力,从而达到酒店管理专业学生应具备的整体知识文化水准和相应的业务素质。

通过学习,培养学生在具有一定的公共英语听、说、读、写的基础上,掌握旅游饭店行业服务与管理的专业英语,包括旅游饭店英语的专业词汇、句型、表达方法,使学生基本具备用英语进行旅游饭店行业管理与服务的能力,为从事旅游饭店业工作的需要打下良好的基础。

执行教学大纲应该同时根据专业的具体特点、教学计划以及学生的实际情况,拟定比较详细的符合教学大纲的教学进度。

课堂教学中要充分调动学生的积极性,对一些问题应多组织讨论。

本课程是考试课程,建议考试形式:闭卷笔试。

大纲内容与要求第十一章Food & Beverage Service in Western Style 西餐服务第一节Dialogue 情景对话1.Serving an English breakfast 英式早餐服务2.Serving lunch a la carte 午餐零点服务3.Tendering at the bar 酒吧服务4.Arranging a buffet dinner 冷餐会服务第二节Listening & Speaking 听说演练1.Functional sentences 功能句2.Procedure drilling 程序演练3.Role play 角色演练第三节Practical Writing 实用写作1.A Letter of Confirmation for Banquets 宴会确认信第四节Feature Reading 特色阅读1.The Menu 菜单教学基本要求1.了解前厅的相关词汇、短语、句型及其常用表达。

旅游饭店职业英语初级题2

旅游饭店职业英语初级题2

旅游饭店职业英语(初级)测试题(2)一、听力理解A.车站B.餐厅C.旅游D.饭店(2) single roomA.单人房B.双人房C.双人对床房D.套间(3) front officeA.康乐中心B.客房部C.餐饮部D.前厅部(4) room serviceA.客房清洁B.房内送餐C.叫醒服务D.洗衣服务(5) baggageA. 背包B. 书包C.钱包D.行李(6) InternetA.互联网B.网吧C.网线D.网页(7) babysitterA.洗衣工B.计时保姆C.客人D.管家(8) brandyA.伏特加B.威士忌C.金酒D.白兰地(9) messageA.行李B.按摩C.留言D.混乱(10) wake-up callA.前厅服务B.叫醒服务C.客房清洁单D.康乐服务A.前台在那边。

B.餐厅在那边。

C.超市在那边。

D.酒吧在那边。

(2) What kind of room do you prefer?A.您有预订吗?B.你想要什么酒水?C.你想要什么房型?D.请告诉我您的房间号?(3) May I see your passport?A.你能在这签名吗?B.我可以带您去您的房间吗?C.有什么需要帮忙吗?D.可以看一下您的护照吗?(4) What time would you like us to clean your room?A.你希望我们什么时候叫醒你?B.你希望我们什么时候送餐?C.你希望我们什么时候打扫房间?D.现在可以为您打扫房间了吗?(5) I'll pick up your laundry right now.A.我们马上就派人去修。

B.我马上就去您的房间C.很抱歉给您带来不便。

D.我马上就去取您要洗的衣服。

(6) Are you ready to order?A.您准备好点餐了吗?B.早餐几分钟后就会送到您的房间去。

C.您还要点什么?D.要命令吗?(7) We provide fax and internet service.A.我们提供寄信服务。

旅游饭店职业英语中级(共4篇)

旅游饭店职业英语中级(共4篇)

旅游饭店职业英语中级(共4篇)以下是网友分享的关于旅游饭店职业英语中级的资料4篇,希望对您有所帮助,就爱阅读感谢您的支持。

旅游饭店职业英语初级lesson1篇1旅游饭店职业英语初级教材1Lesson 1 Welcome to our hotel! 欢迎来到我们酒店T alking to the Guest(情景对话)一、Key words(关键词汇)1. welcome / ‘welkəm / v. 欢迎2. doorman /‘dɔ:mən / n. 门童3. luggage /‘lʌɡidʒ / n.行李Doorman: Good morning, Sir. Welcome to our hotel.门童:先生,早上好。

欢迎来到我们酒店。

Guest:Good morning。

客人:早上好。

Doorman:I’m the doorman. Let me help you with your luggage. 门童: 我是这个饭店的门童。

让我来帮您拿行李吧。

Guest:Thank you客人:谢谢Notes(注释)Let me help you with your luggage.句中的help… with… 是连用结构,意思是“帮某人干某事”。

例如:let me help you with your work. 我来帮您做这项工作吧。

二、Key Words(关键词汇)1.very /‘veri / adv. 非常2.glad /ɡlæd / adj. 高兴的3.problem /‘prɑbləm / n. 问题4.follow /‘fɑlo / v. 跟随Doorman: Good afternoon, Madam. Very glad to have you here. 门童:女士,下午好。

很高兴您来我们饭店。

Guest: Good afternoon. Can you help me with my luggage? 客人:下午好。

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Lesson 2
May I show Y ou to Your Room
我可以带您去您的房间吗Key Words:(关键词汇)
bellboy 行李生
Show 带领
Pleasure 愉快,高兴
Madam 让
Help 帮助
put 放
Lift 电梯
Talking to the Guest ( 情景会话}
Bellboy: B Guest: G
B: Good morning, Sir.
行李生:先生,早上好。

Welcome to our hotel.
欢迎来到我们酒店
G: Good morning.
客人:早上好
B: May I show you to your room now?
行李生:现在我可以带您去您的房间吗?
G: All right. Thank you.
客人:好的,谢谢你。

B: My pleasure.
行李生:不客气。

Bellboy: B Guest: G
B: Good afternoon, Madam.
行李生:女士,下午好。

G: Good afternoon.
客人:下午好。

B: I’m a bellboy here. Let me help you with your luggage.
行李生:我是这里的行李生。

我来帮您拿行李吧。

G: Thank you.
客人:谢谢你。

B: It’s my pleasure. The lift is over there. Follow me, please.
行李生:不客气。

电梯在那边,请跟我来。

G: Ok.
客人:好的。

B: Here is your room. May I put your luggage here?
行李生:这是您的房间。

我可以把您的行李放在这里吗?
G: Please do.
客人:好的。

Notes:[注释]
1. May I show you to your room now ?
show sb. to…….带某人去某地.例如
Example:
He will show you to the business center.
他会带您去商务中心.
2. My pleasure.
回应别人致谢时的用语,类似的表达有:
--It’s my pleasure. / You’re welcome./ Not at all.
Notes:(注释)
The lift is over there. Follow me, please.
饭店行李员在送客人到房间时,一般走在客人前面,在进出电梯时,让客人走在前面.
进电梯时应说“You go first”,出电梯时应说“After you”.
May I put your luggage here?
May I ……是饭店员工常用的句型,用于征求客人的意见. 例如:May/Could I see your passport?我可以看一下您的护照吗?
Your Turn to Try Now(试试看)
Listen to the words and repeat:(跟读单词)
1、comb 梳子
2、razor 剃须刀
3、soap 肥皂
4、ashtray 烟灰缸
5、wardrobe 衣柜
6、television 电视机
7、mirror 镜子
8、plug 插头
9、air-conditioner 空调
10、cup 杯子
Listen to the sentences, repeat and translate:(跟读句子并翻译)
This way, please.
May I have your key, please?
How do you like our hotel?
Let me show you to your room, please.
Here is some toilet paper.
Listen and complete the dialogues:(听录音完成对话)
B: Good afternoon, Sir.
G: Good afternoon.
B: .?
G: Here is my room number card. It’s room 2045.
B: , Mr. Green.
G: Thank you very much.
B: .
2. B: . I hope you like it.
G: It looks .
B: the bathroom.
G: 。

.
B: Is I can do ?
G: No, thank you.
B: your stay here.。

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