【高考冲刺】2020届新高考高三英语书面表达作文讲义(三十)投诉信写作常用提分句式整理与真题练习
高考英语书面表达投诉信写作高分必背(黄金模版经典范例)
高考英语书面表达投诉信写作高分必背（黄金模版经典范例）A letter of complaintPassage structure:提出问题---说明具体情况---提出解决问题的办法投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。
组织提纲时要遵循“三步走”的写作规律：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。
应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。
第二段：写明投诉的原因、问题的经过及产生的后果。
可以说具体的理由，也可以说问题的具体体现方式。
第三段：提出解决方案，不需展开。
这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。
还要注意做到公平、公正。
Useful sentence patterns1. I am writing to complain about…\ I am writing to make a complaint about…\I am writing to express my dissatisfaction about…2. There is something wrong with…I bought. For one thing, ..…; for another thing …3. I can hardly bear \tolerate …any more.4. I hope you can consider my suggestions and improve the situation5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind.6. I would like to have a refund(退款) or a replacement（更换）as soon as possible.段尾常用语：(1)It would be highly appreciated if you could…(2)I believe you will take my complaints seriously and…(3)I hope you will give due attention to this matter.(4)I would like to get this matter settled by the end of this month.(5)I could not be more satisfied if you can kindly…(6)I would appreciate it very much if you could…第一篇Samples假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。
高中英语高考复习应用文分类写作指导(投诉信)
高考英语投诉信写作指导【话题词汇】[单词]impatient adj.不耐烦的demand n.&v.要求worse adj.更糟糕的deficiency n.不足，缺点unreasonable adj.不讲理的dissatisfaction n.不满unsatisfactory令人不满意的quality n.质量disappoint vt.使失望disappointed adj.失望的disappointing adj.令人失望的reluctant adj.不情愿的,难以接受的awful adj.糟糕的solve v.解决rude adj.无礼的的失望/不满impolite adj.粗鲁的inform v.通知annoying adj.恼人的aspect n.方面service n.服务standard n.标准，水平authority n.权威,当局settle v.安排，解决solve 解决customer 顾客complain v.抱怨，投诉(plaint)[短语]take…seriously严肃地对待.make up for弥补poor service糟糕的服务in a rude manner 态度恶劣claim/demand a refund 要求退款solve/deal with the problem 解决问题much to one's disappointment令某人很失望的是express one's disappointment/dissatisfaction表达某人【话题句型】[龙头]1.I am writing to make a complaint about your standard of service.我写信是为了投诉你们的服务质量。
2.I am most reluctant to complain, but the service attitude of your assistants is really annoying.我非常不愿意投诉,但你们店员的服务态度确实恼人3.I’m sure you will take my complaint seriously.我相信你会认真对待我的投诉4.I would appreciate it very much if you could give due attention to this matter.如果你能对此事给予足够的重视，我将非常感谢。
2020高考英语作文模板及写作指导：投诉信
2020高考英语作文模板及写作指导：投诉信【编辑按】介绍自己，说明写作目的：投诉。
1. Irsquo;m Li Hua. I feel bad to trouble you but Irsquo;m afraid that…初心优秀优秀 Li Hua. I feel bad to trouble you but I’m afraid that I have to make a plaint about your restaurant.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆进行投诉。
2. I’m writing to you to plain about...我写信是投诉......3. I want to express my dissatisfaction about the woolen scarf I bought from your pany.我想要表达我对从你们公司买的羊毛围巾的不满。
.zuowenla 【篇中句】说明投诉问题、后果，并提出合理建议。
1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.首先，食物太咸，水没有及时端上来。
而且，你们播放的音乐太吵了。
在这样的环境下，我很难肃静的坐在这里吃饭。
2. s to be something wrong with it. e the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency(缺陷).它是前天按时到的。
高三英语二轮复习应用文写作之投诉信讲义
高三统测小作文（投诉邮件）假如你是李华，最近你在某英文网站订购电影票时遇到了一些问题。
为此，你决定向该公司的客服进行投诉，内容包括：1. 网页设计不合理；2. 退款不及时;3. 希望问题尽快得到解决。
分析过程：体裁：投诉信【邮件】主要时态：投诉内容：客观事实 do、does，事情经过did人称：3 1注意：需要掌握专业词汇：与购票、网站界面设计、退款等相关的专业词汇。
需要语气控制：在投诉时表达不满，同时又需要保持礼貌性，需要在词语选择和句式结构上找到平衡。
文章框架分析第一段：介绍自己+引出难题第二段：描述具体问题+对自己影响第三段：表达期待或者问题尽快解决+感谢处理-------------------------------------------------------------------------------------------------------第一段相关词汇或者短语客户服务部：Customer Service Team邮件开头问候语：I hope this email finds you well.电影票：movie tickets通过你们的网站via your website购买 purchase经历麻烦事 experience difficulties第一段组成1）问候语2）介绍自己+概述什么情况下遇到麻烦事翻译下面句子。
我是李华，最近当我试图通过你们网站买电影票的时候遇到了难题。
【while 引导的主从句】My name is Li Hua, and I recently experienced difficulties while trying to purchase movie tickets via your website.开头其他表示方式【背诵】问候语，我想让你注意一个重要的问题，一个我最近在你们的服务/产品中遇到的问题。
I hope this message finds you well. I am reaching out to bring an important issue to your attention, one that I recently experienced with your service/product.我写这封信是为了正式解决一个关于最近购买/使用[产品/服务]的体验的问题，不幸的是，它并没有达到预期的标准。
高考英语作文模板投诉信
高考英语作文模板投诉信
投诉信。
尊敬的有关部门：
我是某某某，就某某某一事向贵单位提出投诉。
首先，我要表达我的遗憾和不满。
某某某一事情对我造成了很大的困扰和损失，我对此感到非常愤怒和失望。
我希望贵单位能够重视我的投诉，并给予合理的解决和回复。
其次，我想详细陈述一下我的投诉内容。
某某某一事情发生在某某时间，当时
我遭遇了某某问题，这给我的生活和工作带来了很大的影响。
我认为这是由于贵单位的某某原因所致，我希望贵单位能够对此进行调查和处理。
再次，我希望贵单位能够给予我一个满意的答复。
我认为我的投诉是合理的，
我希望贵单位能够正视我的问题，并给予我一个公正的处理结果。
我也希望贵单位能够对此事进行改进，避免类似的问题再次发生。
最后，我要再次强调我的诉求。
我希望贵单位能够认真对待我的投诉，给予我
一个合理的答复，并对此事进行合理的处理。
我相信贵单位能够做出正确的决定，让我对贵单位的服务和管理有一个满意的评价。
希望贵单位能够重视我的投诉，尽快给予我一个满意的答复。
谢谢！
此致。
敬礼。
某某某。
日期，某某年某某月某某日。
英语高考投诉信题目及范文
英语高考投诉信题目及范文篇1I am writing to express my strong dissatisfaction and complaint regarding the English college entrance examination. During the exam, a series of serious problems occurred, which had a significant negative impact on our performance and fairness.Firstly, the listening equipment malfunctioned! How could this happen in such an important exam? It greatly affected our ability to answer the listening comprehension questions accurately.Secondly, the difficulty of the exam questions was far beyond the scope of the syllabus! This is completely unreasonable. How are we supposed to cope with such excessive difficulty when we have been preparing based on the syllabus?Finally, the examination room environment was extremely noisy! This seriously disrupted our concentration and thinking process. How can we perform well under such circumstances?I sincerely hope that relevant departments can take this matter seriously and take appropriate measures to ensure the fairness and quality of future exams.Thank you for your attention![Your Name]篇2I am writing to express my strong dissatisfaction and complaint regarding the organization and management of the recent English college entrance examination.The attitude of some invigilators was extremely poor. They showed no patience when students had questions, and even responded rudely. How could we focus on the exam in such an atmosphere? Moreover, the time arrangement was completely unreasonable. The time allotted for certain sections was far too short, leaving us no chance to think carefully and complete the tasks properly. What's more, the design of the answer sheet was not scientific at all. It was confusing and caused many of us to waste precious time trying to figure it out.I sincerely hope that these problems can be seriously addressed and improvements can be made in future exams. How can we students get fair chances and achieve good results under such circumstances?[Your Name]篇3I am writing to express my strong dissatisfaction and complaint regarding the unfair scoring in the recent English college entrance examination! How could this happen? The scoring of subjective questions was extremely ambiguous. I had put in a great deal of effort and wasconfident in my answers, but the score I received was far lower than what I expected! Isn't it a huge disappointment?Moreover, the scoring differences between different regions were astonishingly obvious. How can this be fair? Students in different areas should be evaluated under the same clear and fair standards. This kind of disparity has seriously affected our future and our dreams.I sincerely hope that you can look into this matter seriously and take appropriate measures to ensure fairness and justice in the examination scoring system. We deserve a fair chance to pursue our dreams![Your Name]篇4I am writing to express my deep concern and serious complaint regarding the leakage of the English college entrance examination questions. How could such a disturbing incident happen? Before the exam, I astonishingly found suspected test contents on the Internet. And after the exam, to my astonishment, I discovered that they were strikingly similar to what was spread online! This is an absolute violation of fairness and justice.How can students who have prepared sincerely and diligently compete on an equal footing under such circumstances? This incident has not only undermined the credibility of the examination but also shattered the dreams and hopes of countless hardworking students.I strongly urge you to launch a thorough investigation into this matterimmediately. Justice must be served! We deserve a fair and just examination environment.[Your Name]篇5I am writing to express my strong dissatisfaction and complaint regarding the delay in the announcement of the English college entrance examination results. The scheduled time for the release of the results has long passed, but we still haven't received any information! How frustrating and worrying this is! This delay has caused significant problems for us students. It has greatly affected our plans for college applications and future studies. How can we make informed decisions about our future when we don't even know our scores? We have been waiting anxiously, but there seems to be no end in sight. I sincerely hope that you can take immediate action to solve this problem and release the results as soon as possible. Isn't it your responsibility to ensure a smooth and timely process? Thank you for your attention to this matter.[Your Name]。
高三英语投诉信
高三英语投诉信高三英语投诉信作文1Dear Sales Manager,This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 20__, around 2 P.m.., I went to your store to look for a Tshirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else.I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time. Sincerely yoursLiHua高三英语投诉信作文2Dear Sir or Madam,I am writing to make a complaint against your bad delivery service.I’m afraid that the enclosed CD player doesn’t work.Itis the third one I’ve got to return this month.Other than the three I’ve had to return recently,I’ve always found your products to be excellent.I would be grateful if you could send a replacement and refund my postage.I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau.Please contact me by the address on the envelope or by phone at 66688.Sincerely,Wang Hua高三英语投诉信作文3Dear Customer Service Representative,I am writing to comp[ain about the bad delivery service of your company.The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you willreplace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.I would appreciate anything you can do to help us in this matter.Yours truly,(Signature)高三英语投诉信作文4Dear Sir:My name is Raymond, I am writing to tell you something about your restaurant questions.Last Saturday, I was going to your restaurant with my friends. We are very hungry, but when we order, your restaurant waiter But ignore our. So my friend was very angry. Besides, when the waiter come on .my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can give your restaurant waiter have training about etiquette.Thank you for your time and kind consideration.Sincerely yoursRaymond高三英语投诉信作文5Dear manager,你好经理：I write this letter to you to make some complaints about the computer I bought in your store yesterday afternoon. There s something wrong with it. That makes me extremely unhappy.我写这封信给你是为了投诉昨天下午我在你店购置的电脑。
2020高考英语书面表达-投诉信
Para3 表达礼貌感谢:
7. 你若能尽快采取措施处理这个问题，我将感 激不尽。
I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
8. ห้องสมุดไป่ตู้果你能对此事给予足够的重视，我将非常感 谢。
I would appreciate it very much if you could give enough attention to this matter.
投诉信模板
Dear_______, I am_______ (自我介绍). I feel bad to trouble you but I am afraid that I
To make matters worse,......... It is so ....that I can hardly bear/ put up with.
Para3 提出解决方案:
5. 因此，我要求你发一个新的给我。
Therefore, I require that you (should) send me a new one.
三、写作词汇
（1）单词：
1. 抱怨，投诉 v. _c_o_m__p_l_a_in__；n. _c_o__m_p_l_a_in_t__
2. 通知 v. __in_f_o_r_m____ 3. 服务 n. __s_e_r_v_ic_e___
4. 态度 n. _a_t_t_it_u_d_e__ 5. 顾客n. _c_u_s_t_o_m__e_r _
9. 调查此次事件
look into/ inv_e_s_ti_g_a_t_e__th__e_m__a_t_t_e_r_/i_n_c_i_d_ent
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2020届新高考高三英语书面表达作文讲义（三十）投诉信写作常用提分句式整理与真题练习投诉信结构第一段：开门见山说明写作目的-投诉。
第二段：说明投诉问题、后果并提出要求。
第三段：希望给予考虑并期待对方尽快回复。
一、常用句式01开头句开门见山，说明写作目的：投诉。
1. I'm Li Hua. I feel bad to trouble you but I'm afraid that I have to make a complaint about the poor service in your restaurant/ the poor quality of your products of your company.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆糟糕的服务/你公司糟糕的产品质量进行投诉。
2. I'm writing to you to complain about...and ask for solutions to the problem as soon as possible.我写信是投诉...并要求尽快解决问题。
3. I'm writing to express my dissatisfaction about ... I bought/purchased from your company.我想要表达我对从你们公司买的...的不满。
02正文句说明投诉问题、后果，并提出合理建议。
1. In the first place, .... In addition, .. Under these circumstances,I find it hard to do...首先，...而且，... 在这样的情况下，我很难...。
You can imagine how upset I was ( to do sth)!你能想象(...) 我是多么的难过啊！2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it. 大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。
当被洗的时候，它会掉色。
现在，我不能穿了。
3. It arrived on time the day before yesterday. But when I checked it,I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency（缺陷）.它是前天按时到的。
但是当我检查时，我发现中间有个洞。
我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。
4. I have dialed your service number for several times but it was always busy.我多次拨打你们的服务电话，但它总是占线。
5. Now this problem keeps worrying me.现在这个问题一直在困扰我。
6. I demand either a new... should be posted to me immediately or I should be give a full refund.我要求马上寄给我新的...或者给我全额退款。
7. Can you change a new one for me as soon as possible?你们可以尽快给我换件新的吗？8. I insist you change a new one for me or give me a refund（退款）. 我坚持你们给我换件新的或者给我退款。
9. I demand that she should make an apology to me face to face.我要求她当面向我道歉。
10. Worse still更糟糕的是to my angerto my disappointment使我生气/失望的是There is something wrong with......有问题change it for a new one=change it for another one换新的make an apology to meapologize to me向我道歉03结尾句希望给予考虑，并期待对方尽快回复。
1. Thanks for your consideration.感谢你的考虑。
2. I hope you will give due attention to this matter.我希望你给予此事应有的重视。
3. I believe you will take my complaint seriously.我相信你会认真考虑我的投诉。
4. I'll appreciate it if my demand is met.如果我的要求被满足，我会非常感激。
5. I'm looking forward to your early reply.期待着你早日答复。
6. I hope you will deal with my complaint at your earliest convenience. 我希望你们能尽早处理二、范文1) 你是李华，两周前你从网上一套书虫系列读物（BookwormSeries）昨天才到货，且包装破损，数量不足。
请就此向网店客服写邮件投诉。
要点如下：1. 介绍购物情况2. 反映存在问题3. 提出解决方案注意：1. 词数80词左右 2. 可适当增加细节，使行文连贯 3. 开头结尾已给出，不计入总词To whom it may concern,I am one of your customers(顾客). I ordered（订购）a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I'd like to be informed of the process of your dealing with my complaint.Looking forward to your reply.Sincerely,Li Hua2) 汤姆在一家商店购得劣质商品，遂与营业员交涉。
但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。
Dear Manager,Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn't help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn't seriously think of the interests of customers.I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.Sincerely,Tom。