酒店商务英语试题集锦

酒店商务英语试题集锦I.True or False QuestionsSection A:Reading1.So far,there is no single definition for tourism has been commonly accepted by the scholars of tourism.()2.In western countries,tour wholesalers often have to design tour products carry out the itineraries and promote sales all by themselves.()3.A tour operator is an independent entrepreneur who may organize several tours per year with a limited number of tourists.()4.Mass tourism is a phenomenon of large-scale packaging of standardized leisure service at fixed prices for sale to a mass clientele.()5.The man who stays in his residence to watch the landscape or visit the historical interests can also be known as a tourist.()6.As in the purchase of goods,the purchase of tourism products involves a transfer of ownership.()7.At the bottom of an invitation card we often write R.S.V.P,which means dress formally.()8.Letterhead is the title of a letter.()9.It was not until after World War II that the mass tourism started to develop rapidly. ()10.In the1920s,the destinations of most tourists in Europe were coastal areas and artificial attractions.()11.The increase of the number of car ownerships also contributed to the arrival of mass tourism.()12.It is widely believed true that to define tourism,traveling away from one’s usual residence place and the purposes of travel must be taken into consideration.()13.A tour operator is different from a tour wholesaler on the scale of operations.()14.A travel agency is a middleman who sign contract with the wholesalers to carry out itineraries and to sell tickets of different kinds and provide information directly tothe potential tourists.()15.Tourism products are produced by tourism companies of all kinds and sold to the tourists travel agents.()16.The traveler-generating region is a place where a lot of tourist attractions“pull”the tourists to come for experiencing.()17.The number of intermediaries in each link determines whether a long or short distribution channel is used.()18.As in the purchase of goods,the purchase of tourism products involves a transfer of ownership.()19.Mass tourism is a phenomenon of large-scale packaging of standardized leisure service at fixed prices for sale to a mass clientele.()20.Disposable income is the only pre-condition for tourists.()21.The development of transportation has led to high costs for traveling.()22.The purpose of the Grand Tour is exclusively for education.()23.The increase of the number of car ownerships also contributed to the arrival of mass tourism.()24.The first tour in the modern sense was put together by Thomas Cook in England in1840.()25.The greatest growth in international tourism has taken place only since the end of World War II in1945,and it has paralleled the growth of train and ship transportation.()26.Trains and ships is out-of-date in passenger transportation in most of the western countries since air transportation and express high ways become popular.()27.Tourists never travel by train or ship these days,and they travel by air and by car instead.()28.Since eco-tour becomes so popular,few people would like to go to big cities for tour.So less developed countries have most of the tourist market.()29.he first big hotels with hundreds of rooms were built in the centers of big cities.()30.To write a business letter in English,we have to follow the principle of clarity.()31.It is a very good way to write a letter in Chinese first and then translate it into English.()32.Courtesy is of the principles we should follow,which means we should write business letters ina sincere and tactful way.()33.Letterhead is the essential details about the writer.The printed letterhead is usually centered orat the left margin.()34.Attention line is used in a business letter to tell your receiver the main content in your letter.()35.The salutation is the polite greeting with which a letter begins.()36.“Looking forward to your reply”can be used as complimentary closing of a businessletter.()37.The vast land Yunnan looks like big semi-circle steps,sloping from the west to the east.()38.The lowest point of yunnan is the confluence of the Nanxi River and the Yuanjiang River in Hekou,only67.4meters above sea level.()39.All the rivers of Yunnan can be divided into8river-systems.()40.The Kingdom of Dian was established by Zhuang Qiao.()41.France and Britain invaded Yunnan before the Opium War.()42.Piluoge was the fourth king of the Nanzhao Kingdem.()43.Yunnan has the largest number of native ethnic groups in China.Of the25ethnic minorities,16 are only found in Yunnan.44.Wa people used to belong to Pu group and their language blongs to the Mon-Khmer Branch of the Southern Asian Language Family.()45.Dai people live in the houses on poles only because they are afraid of snakes.()46.The Dongba writing was created in the early years of Han Dynasty.()47.The Water splashing Festival is a religious one shared not only by Dai.()48.Daoism first spread to Yunnan in Han Dynasty.()49.A tourist product may be easily visualized as everything that a tourist uses,consumes or acquires on one trip.()50.Perishabilty means that service products can be stored for sale on future occasion.()51.A package tour,or even a flight on an aircraft,can be consistently uniform.()52.The challenge for the marketer of tourism is that the tourism products tend to vary in standards and quality over time and under different circumstances.()53.If a country is highly dependent upon tourism for its economic survival,its government is likely to become far more involved in the industry.()ernments also have a duty to safeguard a nation’s heritage.()55.Tourism can help to improve the environment if well planned and well managed.()56.Tourism will surely bring destruction to the environment of the destination.()57.Too many people go to visit a site will cause both dissatisfaction to the tourists and the destruction to the environment.()58.The psychological capacity of a site is the degree of congestion which tourists will tolerate before the site starts to lose its appeal.()59.Physical capacity of an area is the finite limit to the number of tourists it can accommodate or absorb at any given time.()60.To meet the needs of tourists many facilities and amenities have to be constructed,but this may in turn lead to the drop of visits.()61.To attract more tourists modern and high hotels should be built at the resort area.()62.Any influx of tourism,however small,will make some impact on a region.()63.Any influx of tourism,however small,will make some impact on a region,but the extent of the impact is dependent just on the numbers of tourists that the region attracts.()64.The relationship is further unbalanced by the status of the visitors in term of the fact that the tourists are on holiday while the local are likely to be at work,being paid to serve the needs of the tourists.()65.Sometimes,some of the buildings can be visual pollution because they lack character and are out of keeping with surroundings.()66.Tourists may have a misunderstanding about the local culture because they do not want to get in touch with the local people.()67.The resentment by local people toward tourists can be resulted from the differences in political system between tourists and the local people.()68.The social impacts of tourism include the following changes of value systems,breaking down of stereotypes,changes of the traditional cultures and so on so forth.()69.Destination attractions may include political and economic systems.()70.Tourism planning can make up for the lack of experience on the part of some governments and private sector.()71.Tourism planning can coordinate the development,which involves other sectors and industries.()72.Tourism planning can maximize benefits and minimize negative effects.()73.Tourism planning can take the place of old fashioned administration.()74.It was not until after World War II that the mass tourism started to develop rapidly. ()75.In the1920s,the destinations of most tourists in Europe were coastal areas and artificial attractions.()Section B:Writing1.Business letters are by no means documents,so they can’t function as legal documents.()ually one letter focuses on one matter.So do not put two and more issues in a letter.()3.It is not advisable write a business letter in a straightforward way in plain and simples words.()4.To make the message specific,definite and vivid is the key point of the principle of concreteness of business writing.()5.In order to achieve clarity in business writing,you should put everything in detail. ()6.A concise business writing should say things briefly but completely without losing clearness and courteousness.()7.At the bottom of an invitation card we often write R.S.V.P,which means“dress formally”.()8.To make your business writing concise,you’d better try to shorten wordy expressions and use words instead of phrases and clause.()9.Passive voice is very useful for business writing.()10.Letterhead is the essential details about the writer.The printed letterhead is usually centered or at the left margin.()11.In practical business activities,even telephone messages must be put in writing for understanding and formal confirmation by both senders and the receivers and as a source for later reference.()12.The complimentary closing is merely a polite way of ending a letter.It is not included in the body of the letter.()13.In business letters,the subject line is often inserted between the inside address and the salutation to call attention to the person to read the letter.14.Itinerary is a schedule or time table for tour.()15.An agreement is a legal document which is bound to law and enforced by law.()16.Attention line is used when the writer wishes to direct the letter to a particular official or the person who is in charge of the business.()17.Modifiers are often used in business letters.()18.Whether you are writing an initial letter or a reply,you must make sure that your letter contains all the information your reader needs to act upon.()19.In business letters,the subject line is often inserted between the inside address and the salutation to call attention to the person to read the letter.()20.Clarity and conciseness often go hand in hand.()21.For full-block style all letters parts begin at the left margin.()22.The salutation is the polite greeting with which a letter begins.()23.“Looking forward to your reply”can be used as complimentary closing of a business letter.()24.A letter of establishing business relation often begins by telling the addressee how his name is known.()25.You don’t have to reply the letters you are not interested in.()26.All business letters can function as legal documents.()27.After a decision or agreement has been made,it is wise to send a follow-up letter to establish a written record of the transaction.()28.The opening of a letter of complaint states the problems and gives as much information as possible.()29.At the bottom of an invitation card we often write R.S.V.P,which means dress formally.()30.One of the writing principles is conciseness,which means saying things in the fewest possible words.()31.To write a paragraph in English,a topic sentence is essential to control your idea.()32.“Looking forward to your reply”can be used as complimentary closing of a business letter.()33.To write a business letter in English,we have to follow the principle of clarity. ()34.An itinerary is just a tour schedule.()35.Letterhead is the title of a letter.()36.To follow the principle of courtesy,the most important thing to is to strictly follow the format of business writing.()37.Besides agreements and contracts,some other business letters also function as legal documents.()38.A contract is an agreement which sets forth the binding obligations of the parties concerned.()39.A contract is founded on the consent which stems from an offer from one party and its acceptance by the other.()40.Inside name and address of a business letter should be put at the left margin above date.()41.Letterhead is the essential details about the writer.The printed letterhead is usually centered or at the left margin.()42.The salutation is the polite greeting with which a letter begins.()43.Letterhead is the title of a letter.()44.Inside name and address of a business letter should be put at the left margin above date.()45.Letterhead is the essential details about the writer.The printedletterhead is usually cII.Choose the correct answer for the question.Section A:Reading()1.It is very hard to define tourism conceptually,because.A.the meaning of tourism is not clearB.people do not know tourism very wellC.tourism has multidimensional aspectsD.tourism is in no existence()2.Tourist product can also be defined as offered for sale by different tourism enterprises or tourism related enterprises to satisfy the different needs of the tourist during his trip.A.the specific segments of the servicesB.a total of experiencesC.total sum of all servicesD.everything that a tourist uses,consumes or acquires on one trip()3.However,in order to take a holiday,the tourist requires both time and money.These factors make it possible for prospective tourists to indulge in their desires.They are known as.A.General motivationsB.Specific motivationsC.facilitatorsD.both A and B()4.A seat on a plane,ship,train or bus,a room or bed in a hotel or a table in a restaurant,and so on,when not used by tourists,are considered as.A.tourist productsB.tourist goodsC.tourist facilitiesD.services ()5.The traveler-generating region(also refer to the origin region)represents the generating market for tourism and,in a sense,provides.A.the“push”to stimulate and motivate travelB.the“pull”factor for the touristC.the supply side for the touristD.the bookings and information()6.The simultaneity of tourist product means that.A.tourist product is created and consumed in the same place and at the same timeB.it is created by both the suppliers and the touristsC.it is produced at the same time when other products are producedD.all above()7.According to Maslow,the lower levels of the hierarchy are.A.the needs for survival which range from physiological needs to the needs for security andsafetyB.needs to belongC.needs for self-esteem,self-respected and the esteem of othersD.the needs for self-actualization or self-realization()8.The need for belonging is manifested in the desire to.A.go sightseeingB.enjoy dancing and singingC.visit friends or relatives and to meet new peopleD.go for spa()9.According to Plog’s research,people are divided psychologically into the following five types:psycho-centric,near psycho-centric,mid-centric,near allo-centric and allo-centric.The psycho-centric are.A.cautious to travel too farB.likely to take ventures to travel far to see different people with different culturesC.a mix type without striking characterD.All above()10.The feature of industry of tourism industry is not obvious like other industries as motor industry and fashion industry,because.A.it is not composed of enterprises that produce similar productsB.it comprises different sectors or companies that produce products and services for touristsC.it is not included in SIC(Standard Industry Classification)in most countriesD.All above()11.Tourist product is,from the stand point of the tourist,a total of a tourist gets from the trip.A.tangible goodsB.attractionsC.accommodationD.experiences()12.To study the tourism behavior of individuals,groups of people,and the impact of tourism on society is considered as.A.Managerial ApproachB.Product ApproachC.Sociological ApproachD.Economic Approach()13.Tourist product is the total sum of all services provided to a tourist during the total process of his tour,including.A.attractions and accessB.amenities and ancillary servicesC.travel informationD.bothA and B()14.There are three basic elements of Leiper’s model:.A.Geographical elements,tourist and tourism industryB.traveler-generating region,destination and attractionsC.tourist,tourism industry and attractionsD.destination,transit route region and generating region()15.Meals offered in a restaurant,drinks in a bar,local products in a souvenir shop,etc.are known as.A.tourist productsB.tourist goodsC.tourist facilitiesD.services ()16.was the first person to organize tour by chartering a train.A.Thomas CookB.Rowland Hill D.Robert Hill D.George Cook()17.If the tourist decides to take the holiday in the Swiss Alps,where he will be able to take walks in fresh mountains air and enjoy varied scenery,good food and hotel relaxation,these are known as.A.General motivationsB.Specific motivationsC.facilitatorsD.both A and B()18.Tourism is a human activity,which encompasses human behavior,use of resources,and interaction with___________.A.other people,economies and environmentsB.exchange of cultural interestsC.political problems and social problemsD.sports activities,hobbies and pastimes ()19.will a consumer be motivated to buy the product.A.Only after information about a destination is given to himB.Only if the perception of the need and of the attraction matchC.Only when an advertisement is madeD.Only when he feels there is no risk()20.One of the best known model to explain the process of buying behavior is.A.IADA ModelB.AIDO ModelC.IDAI Model D,AIDA Model()21.Which country is most likely to exercise stronger control over tourism development?A.A country where tourism has only relatively recently become a significant factor in economy.B.A country where tourism has developed slowly over a long period of time.C.A country where tourism is not important to the economy.D.A country where tourism does not exist.()22.Which of the following roles should not be taken by government?A.Adequate public services.B.Planning and facilitating of tourismC.Designing of the tour itinerariesD.Promotion of the nation and its products.()23.Sometimes,some of the buildings can be visual pollution becauseA.they lack character and are out of keeping with surroundings.B.they are of concrete.C.they are not well planned.D.All above()24.Which group of people will bring most noticeable cultural and social impact in less developed countries?A.ExplorersB.Mass touristsC.ElitesD.Back-packers ()25.Who is most likely to adapt to the local culture?A.Independent travelerB.ExplorerC.backpackerD.mass tourist ()26.Some tourists are interested in destinations with different cultures but when are in the place,they will have culture shock.They are most probably.A.ExplorersB.Mass touristsC.Independent travelersD. Back-packers()27.Tourists bring with them their own value of systems by.A.expecting or demanding the lifestyle and facilities to which they are accustomed in theirown country.B.telling the local people their own culturesC.showing the local people that their culture is superiorD.asking people to follow them()28.Tourists may have a misunderstanding about the local culture because.A.they do not want to abandon their own cultureB.they do not want to get in touch with the local peopleC.they can’t have enough time and opportunity to get to know the local people wellD.they local people do not want them to approach.()29.The resentment by local people toward tourists can be resulted from following reasons except.A.the economic gap between tourists and the local peopleB.the differences in lifestyle between tourists and the local peopleC.the conflict of interests between tourists and the local peopleD.the differences in political system between tourists and the local people()30.The social impacts of tourism include the following except.A.changes of value systemsB.breaking down of stereotypesC.changes of the traditional culturesD.preservation of wildlife sanctuaries.()mercial jet aircraft enjoys the following advantages except_______.A.greatly increased travel speedsB.much wider range of air travelC.greater seating capacity for passengersD.much more varied seating configuration()32.Which of the following is irrelevant to the definition of destinations?A.Particular area.B.Travelers.C.Time.D.Size.()33.The following features are necessary for destinations except______.A.partially or completely self-containedB.outcome of natural or artificial developmentC.appeal or attraction,psychological or tangiblecational institutions()34.Nine motivators are listed,which can influence a traveler’s choice of destination.Which of the following groups is not included?A.Recreation,culture,nature.cation,events,health.C.Religion,friends and relatives,business.D.Sightseeing,touring,landscape.()35.Destination attractions may include the following except____.A.natural and cultural resourcesB.recreational facilitiesC.events and activitiesD.political and economic systems()36.The major elements in planning for destination development are the following except _____.A.market analysisB.assessment of available resourcesC.environment and social impactD.political stability analysis()37.One proposed model for tourism planning was to provide answers to the following aspects of planning except______.A.number and category of touristsB.type and scope of tourist services and activitiesC.profitabilityD.seasonal distribution of tourist activities()38.Before the era of mass tourism,tourism planning was______as a whole.A.inadequateB.well doneC.adequateD.appropriate()39.Tourism planning in the past often failed to take_____in to consideration.A.tourist facilitiesB.transportationsC.site planningD.environment()40.Tourism can generate various problems such as the following except_______.A.economic distortionB.environmental degradationC.loss of cultural identityD.cross-cultural communication()41.Which of the following statements about the necessity of tourism planning is not correct?A.Tourism planning can make up for the lack of experience on the part of some governmentsand private sector.B.Tourism planning can coordinate the development,which involves other sectors and industries.C.Tourism planning can maximize benefits and minimize negative effects.D.Tourism planning can take the place of old fashioned administration.()42.The most appropriate approach to tourism development is one,which balances economic, environmental and social objectives within the framework of______development.A.regionalB.nationalC.sustainablemunity()43.Which of the following statements about tourism planning is not correct?A.The international planning is rather weak because of its dependence on multi-country cooperation.B.The regional planning is usually more specific than international and national planning.C.The national planning of a small country may be as detailed as the regional planning of alarge country.D.Within a country the national and the regional planning are worked out independently fromeach other.()44.Which of the following statements about the relationships between tourism and environment is not correct?A.Environment is becoming the most important consideration in tourism development.B.Tourism can have either positive or negative effects on environment depending on whethertourism development is well planned and implemented or not.C.Profitability is second to environmental consideration in tourism development.D.Environment has always been a top priority in tourism development.()45.In order to deal with the problems of environment preservation in tourism development, the following concepts have been proposed except_______.A.ecotourismB.nature tourismC.alternative tourismD.capacity tourism()46.The most important elements in ecotourism are the following except_____.A.economic benefitsB.social and cultural developmentC.nature conservationD.psychological needs()47.Ecotourism can provide the following benefits except________.A.creation of jobs and income to the local peopleB.funds made available for nature conservationC.higher education to touristsD.heritage and environmental preservation and enhancement()48.Which of the rivers is domestic?________.A.the Lancang RiverB.the Yangtze RiverC.the Dulong RiverD.None of them()49.Most of the rivers in Yunnan flow__________.A.into the PacificB.from the west to the eatC.from the north to the southD.to thewest()50.The Dianchi Lake is the biggest one in Yunnan Province and________in China.A.6th biggestB.5th biggestC.8th biggestD.the tenth biggest()51.The climate of Yunnan is generally affected by_________.titudesB.the mountainsC.monsoonsD.all of the three()52.Piluoge was appointed the King of Yunnan By_________of Tang Dybasty.A.TaizongB.XuanzongC.GaozongD.None of them()54.Which of the following is not a basic element in Leiper’s model?A.Geographical elementB.TouristsC.Tourism industryD.Transportation system()55.Destination represents the factor for the tourists.A.pullB.pushC.both pull and push D none of the above()56.What kind of measures can be taken by tourism industry marketers to increase the tangibility of the intangible tourism product?A.By making videos.B.By allowing them to be tested before saleC.By handing out printed literatureD.By producing a range of tangible materials()57.In peak periods,which of the following would probably not seen?A.Charging premium prices.B.The need for more marketing activity.C.QueuingD.Demand exceeding the supply.()58.The general involvement of tour operators would be:anizing travel and accommodation.B.setting a price for each holiday product.C.producing brochures and promoting the brochures.D.all the above()59.What should be noted regarding the accommodation?A.Tour operators need not check the suitability of hotel rooms.B.Cancellations and“no shows”make the business difficult.C.Rooms should be booked earlier.D.It’s necessary to introduce hotels in the brochures.()60.What should be taken into consideration for pricing?A.Good value for money.B.Accommodation contractsC.The destinations.D.Room,transport,time and the number in the tour party.()61.Which of the following belongs to Psychological Risk?A.Fear of high cost but bad quality of tourism product.B.Fear of bad weatherC.Fear of unsafe transportation.D.Fear of dissatisfaction and disappointment()62These are all tourism intermediaries except.A.transportB.tour operator.C.travel agentsD.visitors()63.As a matter of fact,a tourist is both the and of the tourism product.A.visitor,consumerB.consumer,customerC.customer,producer,D.consumer,operator. ()64.Yunnan was liberated__________.A.on Dec.9th1949B.on Jan.11th1950C.Nov.11th1949D.Oct.1st,1949 ()65.Yunnan has a diversity of ethnic groups because of_________.A.Several times of immigrationsB.mountainous natural backgroundC.its climateD.both A and B()66.Yi people were originally____________.A.the PuB.the YueC.the QiangD.the Dian()67.Which of the Dai branches live in Yuangjiang County?________.A.DaileB.DainaC.DaibengD.HuiDai()68.Southern Buddhism is also called___________.A.Mahayana maism C.Hinayana Buddhism D.PolieSection B:Writing:(C)1.A Concise business letter should say things.A.brieflypletelyC.briefly but completelyD.repeatedly (C)2.To write a business letter,you should use.e as many as possible big wordse formal wordse plain and simple wordsD.all the above(B)3.In business writing,it is advisable to.e phrases instead of words and clausese words instead of phrases and clausese clauses instead of words and phrasese words and phrases instead of clauses(A)4.Clarity and conciseness.。