亚马逊英文客服回复

亚马逊邮件必须在24小时内回复，否则会有可能被投诉，最终导致封号。每天需要登陆店铺页面，看是否有邮件需要回复，各个账号之间为了防止关联，每个电脑只能登陆对应的账号，不能在同一台电脑上同时登陆两个账号，这样会被亚马逊检测到违反相关的规定

售前邮件注意事项：

1.客户询问产品的价格，产品的相关信息，以及我们的最近的优惠活动，我们需要根据店铺产品

的信息回答。

Forexample,

Customer:Iwanttoknowsizeoftheshoesanddoyouhaveanypromotionactivitiesfortheshoes?Pl

2.

理。

售中工作

调整1.

处理

那少，

Dearcustomer,

Ihavereceivedyouremailandyousaidtheproducthassomeproblem.Sorrytohearaboutthisthing.Co uldyoupleasetakethepictureaboutitandwewillcontactourwarehouseemployeeaboutyoursituati on,andthengiveyouafeedbacksoon.Thankyouforyourcooperation.

由于产品的质量问题，给买家部门补偿

Dearcustomer,

Iapologizeforthequalityproblemoftheproductduetoshippingcarrier’scarefulnessduringthe shippingprocess.Wefounditisnotworthwhiletoreturntheproductfortheproblemdoesnottheinfl uencetheusageofthechair.Wewillgiveyou5$forthecompensationandwouldyoupleasekeeptheitem ?Thankyouforyourunderstanding.

买家拒绝赔偿，想要退货换货

Dearcustomer,

Sorryforthisthingthatbringsyoutrouble.Sinceyouwanttogetthereplacementandweneedyoufirs tthereturntheitemtoourwarehouse.Pleasetellusthetrackingnumberonceyoureturnit.Andwewil lsendyouthenewoneafterwereceivethereturnproduct.Thankyouforyourcooperation.

买家想要退款

Dearcustomer,

Iamsorryforthetroublethatbringstoyou.Iwillhelpyou.Asforyouwanttogettherefund,pleasere turntheitemfirstandgiveusthetrackingnumberandoncewereceivetheitem,wewillrefundyouimme diately.Thankyouforyourcooperationandpatience.

买家已经下单，货已经发出去了，没有追踪号时，买家发邮件来查询这件货的情况，回复买家的邮件模板。

Dearcustomer,

Sorryfordisturbingyou,wehaveshippedoutyouritemandtheshippinginformationmaynotupdateso

Dearbuyer

step.

Dearbuyer

Thankyousomuchforyourgreatsupportonus.Whatabigmistakewemade!Sorry,butwillyoustillwant theitems?Ifyes,wewillresendyouimmediately,ifnot,wewillmakeyouthefullrefund.Waitingfor yourreplyandhopeyourkindunderstanding.

BestRegards

卖家发货到达时间

Dearbuyer，

uallyittakesabout7-12daysfortheitemtoreachyou .Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.

BestRegards

卖家发货后，要求客户写反馈

Dearbuyer，

Thankyouverymuchforyourorder!

Wehaveshippedthegoodsanditwillarriveatyoursidesoon.Hopeyoulikeit!Andwearelookingforwa

rdtoyourfeedback.

Haveaniceday!

BestRegards

Seller’sname

亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板

Dearcusomter,

Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting. Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid. Wewillcontactthepostofficetofindouttheproblem.

Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouassoonaspossi ble,ifnot,wewillmakeyoutherefund.IhopeyourkindunderstandingandWaitingforyourreply. Bestregards

Hello,

heproductyoupurchasedfromus.Pleasevisitthefeedbacksectionoftheproductinquestionandgiv eusafive-starcomment.Ifyouhaveanydisputes,orjusthaveaquestion,donothesitatetocontactu s.Thankyouforyourcooperation.