商务英语写作 MEMO教学教材
第一讲 memo,note,email
4 征求意见类 [例文] You are a Project Team Leader. You have had to postpone your next project meeting because some of the members of your team will be abroad.
（不是一盘散沙东拼西凑放在一起）
2.1.1 Memo的格式
To: Mr Mary Carter, Accountant
MEMO To: (收信人)
Fr收om信: D人avi姓d S名mi前th,可Sa以les用Ma尊nager 称或者不用
From：（发信人） 发信人职称可以写或不
Date：（日期）
Write 40-50 words on a separate sheet.
To: All staff (mind manager “memo” ) From: the Training Manager Date: 1 March 2005 Subject: A Foreign Language Training Course I was asked to organize a foreign language training course because of the large export order we received recently. It will start on 15 March and will last 2 weeks. Those who will deal with orders should attend this course.
waiting for urgently needed components from your purchasing department.
《英语写作》课件之“memo”
To: From: Subject: Date: July 25, 2010
• Dear sir, • ……………………………………………………… ……………………………………………………… ………….. • Yours sincerely, • John Smith
Write a Memo
• Suppose you are John Smith and you are going to write a memo to your office supervisor Mr. Tom Brown. In the memo you should tell him that your office is badly in need of an English typewriter and state the reason clearly. You also hope him to solve the problem soon.
• • • •
To: Committee Members From: John Smith Subject: Meeting Date: February 25, 2010
• Dear Committee Members, • In order to strengthen Sino-foreign cooperation, a symposium will be held at the conference hall on February 28, at 9:00 a.m. Please prepare for it and be there on time. • Yours sincerely,
content memo workrelated
reader
《商务英语写作》 教学大纲
《商务英语写作》课程教学大纲一、教学目的本课程的教学目的是培养学生掌握商务英语写作的基础知识，商务英语函件的基本格式和写作技能，了解主要的商务英语写作类型，提高商务英语书面表达能力，为毕业后成为适应社会需要的应用型涉外商务工作者打下良好的基础。
通过学习有关商务活动的实用语言材料和实际操练，学生应能独立撰写一般的英语商务函件，意思表达清楚，用词比较准确，无重大语法错误。
二、学习要求本课程终结时，学生应达到如下要求：1. 熟悉常用商务英语文体。
2．能熟练掌握英语书信等商务文件的写作格式。
3．能较熟练地运用英语商务书信中常用的表达方式。
4．能结合各种实际情况，撰写用词语气都能较清楚表达写作者意图的一般商业书信等商务文件。
三、教学内容结构《商务英语写作》课程教学内容包括商业书信等商务文件的写作基础知识，包括商函、业务报告和会议记录等的格式、文体、语气、常用词语和标点符号等；基本的商务文件类型的写作技能,如一般商业函件及事务性函件包括介绍信、邀请信、祝贺信、求职信、证明信等，还有业务报告、会议记录和通告等。
要求学生在学习的过程中循序渐进，打好基础，每周学完一个Task，并完成课后练习及网上作业。
四、教学方法指导1.使用“过程体裁教学法”根据远程开放教育的特点，集中面授辅导除针对教学中的重难点适量讲解与答疑外，主要应为学生提供运用英语进行交流的机会。
辅导课以学生为中心（student-centered），教师的辅导围绕学生的活动来展开，以学习小组为单位，使用“过程体裁教学法”，结合传统教学与网络教学的优势，融合教与学两方面的内容，体现准备（范文分析）、初稿（模仿写作）、修改（互评）阶段和定稿阶段，以激发学生运用通过阅读获得的知识或信息来进行交流、表达思想情感的兴趣，同时也给学员提供相互学习，相互交流学习方法的机会。
2.重视过程学习指导网上统一安排4次形成性考核。
作业在网上平台公开互动交流，杜绝抄袭，提倡独立思考和独立完成。
商务英语写作3-2memo
Memos
Sample Analysis
MEMO To: Mr. Jin, Director of Human Resource Department From: Qiu Xiaoyun, Secretary Date: 25 April, 2009 Subject: On the Expenses of the TextbooksMay at the la Nhomakorabeaest.
9)I am very concerned with some problems
facing our company. 10)It has been my observation that some letters were sent to the wrong addresses.
Memos
2
Communicative Activity Notes:
You are divided into several groups and discuss the following questions. Each group should elect a representative and report your discussion to the whole class.
Memos
Summary
Memo works more than a message carrier, and more than just a reminder. At certain companies, memo is regarded as s chief medium for inner communication.
Memos
The format of a memo
• Most companies have specially designed memo paper. Memo paper pads are also available in many stationery stores. But no matter what sort of memo paper you have, it should present a right format for memo writing. The right format of a memo is made of heading and body. There are four lines in the heading part, which are To Line (indicating who reads the memo), From Line (indicating who writes the memo), Subject Line (indicating what the topic is for the memo) and Date Line (indicating when the memo is written). The Body part is the message. As a memo is used for inner communication, it is usually written in a way not very formal. Some people like to put a signature when ending a memo but it seems unnecessary as there is a “From Line” above. Memos
英文Memo备忘录写作指南及范例PPT课件
Example 2:
• Memo • To: All clerks • From: Henry (Director of Administrative
Office, Bank of Construction) • Date: April 20, 2011 • Subject: Office Hour Adjustment
第5页/共15页
• 内容：本部门已制定2006年第三季度的销售计划。 将于2006年6月19日下午1：00在本公司会议室开 会，讨论这一计划。并希望各部门经理前来参加。 如不能到会，请提前告知本部门秘书。
• Our department has made the sales plan of the 3rd quarter in 2006. To discuss the plan, a meeting will be held in the Conference Room of our corporation at 1:00 p.m on June 19th, 2006.
Thank you!
第14页/共15页
谢谢您的观看！
第15页/共15页
第7页/共15页
Example 2:
•
假设你是建设银行办公室主任Henry, 请你给银行全体
员工写一则备忘录，时间是2011年4月20，通知银行办公
时间的调整情况：从五月一日起，银行本部上午上班时间不
变，下午改为2：00到6：00。各储蓄所营业时间仍然为8：
00到5：00。望各自遵照执行，如有新的情况，及时与办公
office is in need of a new computer to
handle the ever-increasing mails from
商务英语写作教程 Unit 3
3.1 Notices
2. 编排方面 编排要整洁清晰，使之一目了然。因此在编排上往往对通知的内容 进行按序号或分点罗列。试比较以下两句话： 无罗列： We will give you advice on loans, insurance and sales of your existing property. 有罗列： We will give you advice on: ➢ loans ➢ insurance ➢ sales of your existing property 另外，自然段或信息段之间要空行，并在整篇通知外加一个方框， 以提高整体性。
3.1 Notices
2.Shevon公司人力资源部发布通知，将于6月19日（本周五）下午3 点在305室召开全体员工大会，要求所有职员参加，如果无法出席， 必须向部门负责人请假。请根据所给信息写一份英文通知。
3.2 Memos
Lead-in
作为非正式的商务文件，备忘录（memorandum，简写为memo）是机构、 公司等组织内部联系工作、交流信息和处理业务时使用的一种简便交流方式， 其主要功能包括确认电话交谈或会面的内容、为主管与员工之间的交流提供 更便捷的渠道等。
商务英语写作 备忘录与会议记录PPT课件
• The body of the memo carries a clearly structured message, which is often written in short numbered paragraphs. The body, including the subject sentence, should be blocked to the left margin. The body should be written in plain English to present readers with an objective and factual description of the topic.
✓ A memo written to someone less familiar, particularly to someone in a higher position in the company, can be as formal as any formal business letters.
• Memorandum: a Latin word which means “thing to be remembered”. Here it refers to a written record or communication, as in a business office.
4
13
Chapter
Chapter 13
Memos and Minutes
备忘录与会议记录
1
ቤተ መጻሕፍቲ ባይዱ
13
Chapter
Memos and Minutes
备忘录商务英语4
商务英语写作辅导资料四主题：对Unit 4备忘录(Memos)知识点的补充学习时间：2013年4月22日－4月28日内容：1. Introduction（概述）1) A memo is a clear, short, effective and concise document that allows you to communicate your ideas and initiatives in writing. It is commonly used for routine matters. It can be used for conveying messages in writing for comments. Memo may be sent upward, downward, or laterally within the organization. Most information transmitted within the office is by memos.备忘录是一种清楚、简短、有效、简明传达观点和行动方案的文书。
通常用于日常工作，可用于传递信息，发表意见。
还可上呈上级，下发内部各部门。
办公室内部的大部分信息都是靠备忘录传递的。
2) Memos and lettersMemos and letters are the two most common types of business communication.相同点：They communicate information and are commonly used in the world of business writing.不同点：Letters communicate with someone outside the organization. Memos are almost used to send information to colleagues, workers in other departments, and management personnel within an organization. The other important differences lie in:a. Memos are usually unceremonious in style;b. Memos are normally used for non-sensitive communication (communication to which the reader will not have an emotional reaction);c. Memos are short and to-the-point;d. Memos have a direct style;e. Memos do not have a salutation;f. Memos do not have a complimentary closing;g. Memos have a specific format that is very different from a business letter;h. Except for memos that serve as informal reports or instructional documents, the standard business memo format is not more than one page long.2. Memo format（备忘录格式）（本课重点）Standard memos are divided into segments to organize the information and to help achieve the writer’s purpose.1) Heading segment（标题部分）The heading segment follows this general format:TO: (readers’ names and job titles)FROM: (your name and job title)DATE: (complete and current date)SUBJECT: (what the memo is about, highlighted in some way)2) Opening segment（开始部分）The purpose of a memo is usually found in the opening paragraphs and is presented in three parts: the context and problem, the specific assignment or task, and the purpose of the memo.a. The context is the event, circumstance, or background of the problem you are solving.b. In the task statement you should describe what you are doing to help solve the problem.c. Finally, the purpose statement of a memo gives your reason for writing it and forecasts what is in the rest of the memo.3) Summary segment（总结部分）This segment provides a brief statement of the key recommendations you have reached. These will help your reader understand the key points of the memo immediately. This segment may also include references to methods and sources you have used in your research, but remember to keep it brief.4) Discussion segments（讨论部分）The discussion segments are the parts in which you get to include all the juicy details that support your ideas.a. Begin with the information that is most important. This may mean that you will start with key findings or recommendations.b. Start with your most general information and move to your specific or supporting facts.5) Closing segment（结尾部分）Now you’re almost done. After the reader has absorbed all of your information, you want to close with a courteous ending that states what action you want your reader to take. Make sure you consider how the reader will benefit6) Necessary attachments（必要的附件）Make sure you document your findings or provide detailed information whenever necessary. You can do this by attaching lists, graphs, tables, etc. at the end of your memo.3. 例题（本课难点）Sample 1MEMOTo: Helen Douglas, Production DirectorFrom: John Peterson, Chief ExecutiveDate: September 18, 2007Subject: Production for Machinery for Machine ShopAs you know the company is contemplating opening a new machine shop in thenear future. Our operations have been expanding so rapidly that such a development now appears inevitable. There are a number of questions, which we need to be thinking about and I would be grateful to hear your opinion on the idea.1) As to the choice of new machinery I would like to know whether you think we should buy or hire new equipment.2) Closely connected with the purchase or hire of machinery is the matter of maintenance. We also need to be discussed. How many new staff will be required, for example?4) At the same time I would appreciate it, if you could provide me with estimates of the probable working life of the equipment, which you propose.Could you please let me have your preliminary thoughts on the questions in time for our meeting next week?Sample 2MemoTo: All employees in food and beverage and FOH services.From: Tomas Luis, General ManagerDate: 29 July 2007Subject: Wear Top Pocket IDIt has come to my attention that staff have not been wearing top pocket IDs in the summer months (Opening segment). This is standard for all staff (Discussion segment). If you have lost your ID, please pick up a new one immediately from Personnel. It is a disciplinary offence not to wear ID whether in summer or winter (Closing segment).4. Useful Expressions1) As a result of yesterday’s meeting, I suggest we follow the project schedule listed below.2) This memo responds to your request that the weekly meeting be moved from 9 a.m. to 10 a.m.3) This memo presents my impressions of the meeting last week.4) This memo presents my findings of my visit to the computer lab at Clark C252.练习题（重点练习）1. It is important to write a good subject line in your memo. Read the memo below, and write a subject line for it.MemoTo: General Office ManagerFrom: Senior Service EngineerDate: 23 September 2007Subject: __________________________I have just been informed by our Cleaning Staff that a considerable quantity of cleaning equipment and fluid has recently gone.Let me say that I take a very serious view of theft, if the theft is what it is.Anyone found in possession of company materials or equipment outside work hours will be dismissed. We shall also prosecute.We must stop theft now. If it continues, we all pay the price.2. The following extract is from a telephone call. Suppose that you wanted to send a memo instead of making the telephone call. Please write the body part of the memo.Hello, Mr. Chan? This is William Tsang here. Yes, Senior Accounts Supervisor. Look, Mr. Chan, I’m afraid I made a slight mistake in the figures I sent you recently. Yes. Well, not really my fault. The computer was down. You know how these things are ... Would you like me to send over the revised figures? You would. OK.3. Write a memo based on the following information.Suppose that you (Tony Party) are a supervisor of a big company. The chief of operations (David Green) wants to adopt the “punch-in”system to increase productivity. You write a memo which covers the following issues:1) You agree with David in terms of increasing productivity in the company;2) You express doubt that “punch-in” system can tighten control over employees and increase productivity;3) You would like to meet David to discuss other means of incentives.答案：1. Subject: Missing cleaning supplies2. Body part: I’m afraid I made a slight mistake in the figures I sent you recently. This mistake was due to the computer system being out of operation. Please tell me if you need the revised figures.3. MemoTo: David Green, Chief of OperationsFrom: Tony Party, SupervisorDate: March 22, 2007Subject: Comments on the “Punch-in” SystemThis is further to your memo dated March 20, 2007, in which you proposed that employeesI fully agree with you that we must increase productivity. As far as your proposal is concerned, I don’t think we would have a tighter control over the employees if the “punch-in” system is adopted. I personally think that, to accomplish this, we should give the employees more incentives to work faster. I feel that if we (the supervisors) could meet with you, we could discuss different possibilities to create such incentives.Your consideration of this suggestion would be appreciated.T. P.。
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line, the date, and the subject line on and add a page number to subsequent pages.
Language features
Discussion segment: facts and figures, separated into paragraphs,
each dealing with a particular theme; points are logically presented.
描述背景情况、任务、问题： 就重点进行更多的说明。根 据备忘录的目的：可以解释为什么有这些变化（背景情况 ），或者知道同事如何行动（任务）， 或详细说明本备忘 录要提出的问题（问题）。
Format
Body: Opening segmenerent memo formats have been causing
confusion between offices and partners. Starting on Monday, December 13th, all memos should be written using the following standard format.
As memos are meant for internal communication, the language can be made more relaxed than in business letters. However, that is no excuse for the sentences to be chatty or impolite.
All frontline staff are required to participate in the upcoming customer service training program.
We are happy to announce the addition of Sabrina Penang as office manager.
Format
To: recipients’ names and job titles It is usually not necessary to use Mr., Mrs.,
Miss or Ms unless the memo is very formal. From: your name and job title
Format
DATE: current date
SUBJECT: The subject line should be specific enough to convey the main purpose of the memo
E.g. “Mandatory Employee Benefits Meeting” rather than “Meeting”
Examples
We should take determined effort to respond positively to the need for producing a practical and visible plan that can bring about absentee reduction and efficiency promotion.
Closing segment: an action statement, requiring action from
recipient, or informing action to take.
Guidelines
All lines of the memo begin at the left margin. The text begins two spaces after the subject line. Memos do not begin with a salutation. No closing remark such as ‘Sincerely’ or ‘Best regards’
A firm action should be taken, so we can cut down absentee and be more efficient.
商务英语写作 MEMO
LOGO
Definition
Memorandum, memo for short, is a written message sent by one person to another or a group of people within the same organization. This internal communication can be from superior to subordinate down the chain of command, e.g. from Managing Director to Accounting Manager, or the other way round; it can also go between equals, for example, from on section chief to another.
As far as formality is concerned, a memo is something between a business letter and a note.
In the way of the tone of memos, a major consideration should be over the status of the sender and the recipient in the organization.