英文接电话礼仪
礼貌的电话礼仪英文作文
礼貌的电话礼仪英文作文英文：When it comes to telephone etiquette, being polite and respectful is essential. Here are some tips for practicing good telephone etiquette:1. Answering the phone: When answering the phone, always greet the caller with a friendly and professional tone. For example, "Good morning, thank you for calling ABC Company. This is John speaking. How may I assist you?"2. Speaking clearly: Speak clearly and slowly to ensure that the caller can understand you. Avoid using slang or jargon, and try to avoid using filler words such as "um" or "uh."3. Active listening: Listen carefully to the caller's needs and concerns. Repeat back important information to ensure you have understood correctly. For example, "So, ifI understand correctly, you are looking for information on our new product line?"4. Being patient: Be patient and understanding, especially if the caller is upset or frustrated. Stay calm and professional, and try to find a solution to their problem.5. Ending the call: End the call politely and professionally. Thank the caller for their time and offer any additional assistance if necessary. For example, "Thank you for calling ABC Company. Have a great day!"中文：在电话礼仪方面，保持礼貌和尊重是非常重要的。
初中仁爱英语听力 -回复
初中仁爱英语听力 -回复一、打电话（Making phone calls）1、请给某人/某单位打电话Would/could/can you ring up...？请你...打电话好吧？句中ring up意思是“给某人打电话”，除了用ring up外，还可用call，call up，telephone 等，意思相同can you...？用得最普通：could/would you...？用在正式场合，比较礼貌。
2、电话拨不通时常说：The line is busy ，I can‘t get through.电话占线，我打不通。
/ I’ll try again later.我过一会儿再打.其中line指电话线路，get through 指接通电话。
3、电话拨通后相互打招呼：Hello，（name or telephone number）你好，（并通报本人的姓名或单位名称或电话号码）Hello，is that...speaking？你是...吗？/ Who is that speaking/calling？你是谁？/ Who is speaking/calling，please？你是谁？应答时常说：Yes，（this is）...speaking. 是的，我是..../ Yes，it‘s...here. 我是....4、打电话请对方找人或留言：Is...in/at home？某某在家吗？/ Can/may/could I speakto...，please？请...接电话好吗？/ Will/would you give a message to...，please？请给...捎个口信好吗？/ Would you tell him my telephone number，please？请你把我的电话号码告诉他好吗？/ Can/could you ask...to ring me back，please？请叫...给我回个电话好吗？应答时常说：Hold on/Wait a minute/One moment，please. 请等一等/ I‘m sorry...is not in./at home now.对不起，...现在不在/ Can I take a message？我能给你捎口信好吗？/ Does he have your telephone number？他有你的电话号码吗？/ I’ll ask him to call you back. 我叫他给你回电话二、劝告和建议（Advice and suggestion）1、You‘d better （not）do sth... 你最好（不）干..../ You should do sth. 你应该干..../ You need（to）do sth. 你需要干....2、Why don‘t you do sth？为什么不..../ Why not do sth？为什么不....这是以反问的方式提出劝告或建议，含有建议对方去干某事的意思，而不是询问对方为何不去干某事的原因.3、What/How about +名词或动名词...？这种句型表达随便的建议，有征求对方意见的意思，多数情况下是建议和对方一起做某事。
电话礼仪(英文)
打电话不是难事，但要得体、有效地运用电话与人沟通，还需掌握一些基本的礼节——1、如果你打电话给别人，对方一接电话，你就要报上自己的名字(identity yourself)，说："Hello, this is...speaking."/不要等待对方追问你是谁。
2、接别人打来的电话时，如果对方未报姓名，你可以礼貌地问："Who's calling, please?" May I ask who's calling，please？”假如对方电话中要找的人是你的同事，你也应该问这句话，让接电话的人知道是谁打来的。
3：如果你打电话给特定的某个人的话，那么你得用礼貌的问句来表达意图，例如“May I speak to Rachel Smith，please？”4：当你只知道分机号码却不知道人名的时候你可以说：“Could I have extension number 563？”5：但如果打电话是有特定的目的，那最好是这么说：“I'm calling to make a reservation.”6：当你需要transferred（转接）到另一部分机，你常会听到：“Connecting your call…”或者“Please hold，I'll transfer you.”。
7：如果你是在繁忙时段拨打某公司电话的话，你可能会听到简短的一句话，“Hello，please hold！”在接线员将你转到另一条线之前。
8：当你打电话的对象不在或不能接听电话时，准备好留言。
你可以使用voicemail（电子录音系统）或一部answering machine（在磁带上录音的一种机器）。
如果你正和接线员讲话的话，他们会问：“Would you like to leave a message？”或者你可以说，“May I leave a message？如果想要对方回电话的话，千万别忘了留你的电话号码。
英国商务礼仪英文版ppt课件
重要的第一句：smile 并问候nice to meet you.,, I’m clover from ~~~~ 第二句：确定接到正确的人后，问旅途如何 how was you flight 第三句：如果客人有行李，帮忙提does you have some luggage? 带他去住的地方 we booked a hotel for you ,you should have a rest.
感谢聆听
感谢聆听！
会见礼仪 Meeting etiquette
宴请礼仪 Dinner etiquette
电话礼仪 The telephone etiquette
1) The first impression."Hello,this is Tianjin import&export Corp." 2) Answer the phone as soon as possible. 3)Answer the phone with smile,because people can feel the smile when you're talking.
宴请礼仪(2) Dinner etiquette
Business attitude should be conservative and cautious in the UK, invited each other breakfast isn't popular in business. Generally speaking, their lunch is simple, to dinner more attention, as a meal. The British have the habit of drinking afternoon tea master often invite you to drink afternoon tea, in this case, be turned away.
手机礼仪的英文对话(标准版)
手机礼仪的英文对话智能手机的普及,使得很多人会在社交场所、工作场合放肆地使用手机，下面是为大家整理几篇手机礼仪的英文对话，希望对你有帮助。
手机礼仪的英文对话篇一A: Hey, Helen, Do you know what happened today? I got to know I suck on the phone.You know, in my old job I never used English at work. Everyone was Chinese, my co-workers, my boss，my clients (I)watched American TV programmes all the time,but this is totally different.B: You have to get used to it, most people we deal with here are foreigners. Nearly all ofthe phone calls I make are in English.A: Do you have any special rules here for making phone calls in English?B: You mean something like etiquette? Yes, there are some guidelines, but they aren'tset in stone. Different people do it in a different way.A: I think I need to go over(重温)my phone etiquette.B: Foreigners like to follow rules, especially the British. If you aren't professional on the phone, or sound unenthusiastic or indifferent, they won't want to dealwith(与;;;;打交道)you.A: OK, I had better start practicing.手机礼仪的英文对话篇二michael: hey billy, that looks like a groovy cell phone. is it new?billy: yeah - i scored it today. my old one was too big and clunky.michael: it seems like everyone has a cell phone these days.billy: i know. everywhere i go i can hear mobile phones ringing.michael: why did you call it a mobile phone and not a cell phone?billy: americans generally call them cell phones while europeans call them mobile phones.michael: you know that there are so many rules about using cell phones these days?billy: really! can you teach me some? i don't want people to think that i am rude.michael: sure. i would be happy to teach my buddy!手机礼仪的英文对话篇三A:Hello,B!I read an article about western table manners.I found that there are many similarities and differences betwee western table manners and chinese table manners.B:Yes.For example:When you are bidden to the feast,you are more interested in talking with people around you than having any dish.So when you have your meals,you should try your best to make less sound and action.A:Yes.But in western countries before hostess pick up her spoon or fork,gests mustn't taste any dish.The hostess won't start her meal until all the guests get their dishes.She won't do it like chinese,want you have first.It means that everyone can have their own meals when the hostess pick up her spoon or fork.B:And in China,people wear casual clothes when they have meals in the restaurant,even the T-shirt and jeans are available.Only in important banquet do they wear grandly.But it requires people wear formal dress.A:And the people seat of traditional chinese food is not that exquisite like in western countries.Most of them are seated according to their own willings and without napkin.B:However,it's very exquisite in western countries.A:Yes,we have a lot to learn.B:Of course。
英文职场礼仪常识有哪些
英⽂职场礼仪常识有哪些 职场礼仪，是指⼈们在职业场所中应当遵循的⼀系列礼仪规范。
那么你知道英⽂职场礼仪有哪些要注意的吗?下⾯⼩编为你讲解英⽂职场礼仪的常识。
英⽂职场礼仪常识 1、着装仪容规范不要忽视办公室着装。
如果你看上去⼲净利落、⾐着整洁，⾃⼰也会感觉良好、⾃信⼗⾜。
注意，在穿着上不要百⽆禁忌，过于招摇。
新进单位的⼈要根据⾃⼰⼯作性质、职位选择适宜的服装。
不要穿过于追逐时尚;过于休闲的服装，相对保守正规⼀些的服装会给⼈留下好感。
此外，要是你整天“标新⽴异”，想办法从外观上引起上司或者同事们的“视线”的话，上司或者同事们反⽽会认为你不把⼼思放在⼯作上，⼯作肯定不会太认真。
2、接电话礼仪办公室前台接起电话的声⾳要不急不慢，并终保持轻松、愉悦的声调，不得在电话中和来电者耍脾⽓、使性⼦甚⾄说粗⼝。
接电话中，要勤说“请问”、“对不起”、“请稍等”之类的谦词。
在电话铃响的第⼆、第三声的时候接起电话。
接起电话⾸先要说“您好，×××(办公室名称，如果办公室名称较长，应⽤简称)”，忌以“喂”开头。
如果因故迟接，要向来电者说“对不起，让您久等了”。
对知道分机号码或者转向具体⼈姓名的电话，可以礼貌地说“请稍等”，并马上转接过去。
如果要求转接领导电话、对⽅⼜知道领导姓名，不知道分机号的话，就要礼貌地询问，对⽅是谁、哪个单位的。
如果是如⼴告、变相⼴告之类的电话，应该⽤礼貌的借⼝挡驾，或者转到相关部门处理。
鉴于前台每天要接很多电话，为防⽌嗓⼦出现意外，要随时准备⽔，以滋润嗓⼦，随时保持良好的声⾳效果。
3、来访者接待前台在岗位上⼀般是坐着的。
但遇到有访客来时，应⽴即起⾝，⾯朝向来访者点头、微笑致意：“您好，请问您找⼀位?”、“有预约吗”。
知道找谁，并确认是预约之后，请来访者稍等，⽴即帮其联系。
如果要找的⼈正在忙，可以请其稍等，⽤规范的仪态引领来访者⼊座倒⽔。
如果等了很长时间，访客要找的⼈还在忙，要关照⼀下来访者并说向其说明，不要扔在那⾥不管。
接待礼仪接待常用英语
接待礼仪接待常用英语Speaking etiquette to foreign visitors1. Speak slowly, clearly and patiently2. Good mannersWhen receiving foreign guests, it is very important to show good manners. For example, it is inappropriate to interrupt during conversations, talk loudly, or ask questions in an impolite manner.3. Respectful attitudeWhen receiving foreign guests, it is important to maintain a respectful attitude. Be very polite and courteous, but also be sure to pay attention to the facial expressions and gestures of the foreign guest.4. Proper behaviorWhen speaking with a foreign visitor, it is important to maintain proper behavior. Avoid using offensive language, speaking too quickly or making too many jokes.5. Language6. DressWhen speaking with a foreign guest, it is important to dress properly. Wear clean, neat and professional clothing, and avoid wearing too much jewelry or makeup.7. Cultural background8. Stay CalmWhen speaking with a foreign guest, it is important to stay calm. Do not be offended if the foreign guest does not understand something or does not respond in the way you expect.9. Professional etiquetteWhen speaking with a foreign guest, professional etiquette should be observed. For example, it is important to be punctual, and it is also important to ask questions in a polite and respectful manner.10. Patience and understanding。
有关电话礼仪的英文
有关电话礼仪的英文Telephone Etiquette: Guidelines for Polite and Professional Phone ConversationsIntroduction:In today's fast-paced world, telephone communication plays a vital role in both personal and professional settings. However, it is important to remember that proper telephone etiquette is essential for creating a positive impression and maintaining effective communication. This article aims to provide guidelines for practicing polite and professional phone conversations, highlighting key aspects of telephone etiquette in an English-speaking context.1. Answering the Phone:When answering a phone call, it is crucial to greet the caller in a friendly and professional manner. Use appropriate phrases such as "Goodmorning/afternoon/evening," followed by your name or the name of your organization. Speak clearly and with a confident tone to ensure that the caller immediately understands who they are speaking with.2. Active Listening:During a phone conversation, practice active listening by giving the speaker your full attention. Avoid multitasking or engaging in side conversations that may distract you. Show your attentiveness through verbal cues like "yes," "I see," or "go on." Summarize key points or ask relevant questions to demonstrate your understanding of the conversation.3. Speaking Clearly and Concisely:When speaking on the phone, it is vital to articulate your words clearly for effective communication. Avoid mumbling, speaking too fast, or using slang that may be unfamiliar to the other person. If necessary, slow down your speech and enunciate each word to ensure that your message is understood accurately. Additionally, strive to be concise and to the point, so as not to waste the caller's time.4. Tone and Volume:Maintaining an appropriate tone and volume is crucial for conveying the right message over the phone. Speak in a friendly and respectful tone, even during difficult or challenging conversations. Avoid raising your voice or sounding impatient, as it can create a negative impression on the caller. Make an effort to modulate your voice to ensure clarity and convey professionalism.5. Professionally Handling Transfers and Holds:When transferring a call or putting someone on hold, seek the caller's permission and provide an explanation for the transfer or hold. Assure the caller that their issue will be addressed promptly. If the wait time is expected to be extended, offer alternatives such as taking a message or arranging a callback. Always thank the caller for their patience and apologize for any inconvenience caused.6. Confidentiality and Privacy:Respecting confidentiality and privacy is crucial when dealing with phone conversations. Avoid discussing sensitive or personal information inpublic places or where others can overhear the conversation. Ensure that sensitive data, such as credit card details or identification numbers, are securely handled and not audible to unauthorized individuals.7. Ending the Conversation:When concluding a phone conversation, it is essential to end on a positive and courteous note. Summarize any action steps or agreements made during the conversation to ensure clarity and avoid misunderstandings. Thank the caller for their time, using phrases like "Thank you for calling," "I appreciate your assistance," or "Have a great day." Always end the call in a polite and professional manner.Conclusion:Mastering telephone etiquette is crucial for effective communication in today's interconnected world. By following these guidelines for polite and professional phone conversations, you can ensure that you create positive impressions, foster better relationships, and maintain smooth communication with others. Remember, a courteous and respectful approach goes a long way in building trust and leaving a lasting impact, even through a simple phone call.。
实用电话英语
商务电话礼仪知识（一）重要的第一声在电话中只要稍微注意一下自己的行为就会给对方留下完全不同的印象。
同样说：“你好，这里是XX公司”。
但声音清晰、悦耳、吐字清脆，给对方留下好的印象，对方对其所在单位也会有好印象。
因此要记住，接电话时，应有“我代表单位形象”的意识。
（二）要有喜悦的心情打电话时我们要保持良好的心情，这样即使对方看不见你，但是从欢快的语调中也会被你感染，给对方留下极佳的印象，由于面部表情会影响声音的变化，所以即使在电话中，也要抱着“对方看着我”的心态去应对。
（三）清晰明朗的声音坐姿端正，所发出的声音会亲切悦耳，充满活力。
因此打电话时，即使看不见对方，也要当作对方就在眼前，尽可能注意自己的姿势。
（四）迅速准确的接听听到电话铃声，应准确迅速地拿起听筒，最好在三声之内接听。
电话铃声响一声大约3秒种，若长时间无人接电话，或让对方久等是很不礼貌的，对方在等待时心里会十分急躁，你的单位会给他留下不好的印象。
即便电话离自己很远，听到电话铃声后，附近没有其他人，我们应该用最快的速度拿起听筒，这样的态度是每个人都应该拥有的，这样的习惯是每个办公室工作人员都应该养成的。
如果电话铃响了五声才拿起话筒，应该先向对方道歉，若电话响了许久，接起电话只是“喂”了一声，对方会十分不满，会给对方留下恶劣的印象。
（五）认真清楚的记录随时牢记5WIH技巧，所谓5W1H是指①When何时②Who何人③Where何地④What何事⑤Why为什么⑥HOW如何进行。
在工作中这些资料都是十分重要的。
电话记录既要简洁又要完备，有赖于5WIH技巧。
（六）了解来电话的目的上班时间打来的电话几乎都与工作有关，公司的每个电话都十分重要，不可敷衍，即使对方要找的人不在，切忌只说“不在”就把电话挂了。
接电话时也要尽可能问清事由，避免误事。
我们首先应了解对方来电的目的，如自己无法处理，也应认真记录下来，委婉地探求对方来电目的，就可不误事而且赢得对方的好感。
电话礼仪英文作文
电话礼仪英文作文Hello, this is a guide to telephone etiquette. When answering the phone, it's important to greet the caller politely and professionally. A simple "Hello" or "Good morning/afternoon" is sufficient. Remember to speak clearly and avoid mumbling or speaking too fast.When making a phone call, it's important to introduce yourself and state the purpose of the call. For example, you can say "Hi, this is [your name]. I'm calling toinquire about [specific information or request]."During a phone conversation, it's important to actively listen to the other person and avoid interrupting them. Show interest in what they are saying by using appropriate verbal cues such as "I see" or "That's interesting." It's also important to avoid distractions and background noise during the call.If you need to put the caller on hold, always ask fortheir permission first. Say something like "May I put you on hold for a moment?" and wait for their response. When you return to the call, thank them for waiting and apologize for the interruption.When ending a phone call, it's important to do so politely and professionally. You can say "Thank you for your time" or "I appreciate your help." If necessary, summarize any important points discussed during the call and confirm any next steps or follow-up actions.If you receive a voicemail message, make sure to listen to it carefully and respond in a timely manner. When leaving a voicemail message, speak clearly and provide your name, contact information, and a brief message regarding the purpose of your call.Remember, telephone etiquette is important in both personal and professional settings. By following these guidelines, you can ensure effective and respectful communication over the phone.。
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英文接电话礼仪
电话礼仪或许你懂一点，但是现在如果你和外国人打交道那你懂得英语的电话礼仪吗？下面是小编为大家整理的英文接电话礼仪，希望能够帮到大家哦!
英文接电话礼仪
基础会话
1. leaving a Message (留话)
学习重点：找某人听电话
表示某人不在
表示要留话
留下自己的联络处
询问如何拼对方的姓名
会话1
留下联络处
A：This is Deng—Robert Deng from Taiwan. I‘d like to speak with your Director.
我姓邓，台湾的Robert邓。
请您们主任听电话。
B:Mr. Jones is not in right now. May I take a message?
Jones 先生现在不在，您要不要留话?
A：Yes. Could you ask him to call me at the Hilton Hotel，Room No. 579?
好，请转告他打电话到希尔顿店，579号房来找我，好吗?
B:Certainly， Mr. Deng. Hilton Hotel， Room 579?
没问题，邓先生，希尔顿579号房吗?
A：That’s right. Thank you.
没错，谢谢您。
词语
1.This is……我是……。
在电话中说明“我是谁”时，是用“This is……”，而不是“I am”。
2.I‘d like to……等于“I would like to……”——“我想……”。
“would like”为“want”的客气用法。
3.speak with …… 找……听电话;与……讲话
4.in 在(家、办公室)中。
此处的“in”不是介系词，而是副词。
5.right now 现在。
“right”为副词，意思是“正是”，为强调的用法。
6.take a message (帮人)留话。
“take”是“记下;记录”，“message”是“口信;传话”。
7.No n. “No”是“number”的缩写，通常放在数目字的前面，表示“第……号”，如“No. 3”，即是“第三号”。
8. certainly adv. 当然可以;好(口语用法)
关键句型
CALLER：请转告他打到……找我
Could you ask him to call me at……?
这句型适用于找不到对方，或对方有事不能前来接听时，留下自己的联络处，请其回电。
“at”之后可接地点或电话号码。
“could”是请求或征询时的助动词，用于请求、委托时，语气谦和客气。
同义句
Would you tell him to call me at……?
Could you inform* him that I can be reached* at……?
Would you have him get back to me* at……?
inform v. 通知
reach v. 能联络得到
get back to (someone) 回(某人)电话
RECEIVER：他不在，您要留话吗?
I take a message?
这句话适用于“某人”只是暂时不在，而仍会回来之时。
请对方留话即表示自己将告知“某人”，请其主动联络，而不必劳烦对方再打来。
“may”是用于请求或征询时的助动词，也可用“can”代替，
不过“may”在语气上较为客气。
同义句
Mr. Jones is out* at the moment*. Would you like to leave a message?
Mr. Jones is not available* right now. May I give him a message for you?
Mr. Jones is away from his desk*. Can I take a message?
out adv. 外出;不在
at the moment 现在;此刻
available a.是指“找得到人;在此处”的意思
away from one’s desk不在位子上
电话礼貌英语用语
1、A Longer Message
记录较长的留言
2、G:I'm trying to reach Mr.White in Room 3301, but there's no answer.Could I leave a message for him?
旅客:我想和3301房间的White先生通电话，但是没有人接，我能给他留言吗?
3、R:Certainly.The message is for...?
接待员:当然可以。
请问您给谁留言......?
4、G:Bob White in Room 3301.
旅客:3301房间的 Bob White先生。
5、R:3301.Go ahead,please.
接待员:3301，请继续说。
6、G:Please tell Mr.White that the meeting in Beijing tomorrow has been canceled. I'll see him again in Guangzhou next Monday.
旅客:请告诉White先生明天在北京召开的会议取消了，我下星期一在广州与他见面。
7、R:I'm sorry,would you repeat that please?
接待员:对不起请您重复一下好吗?
8、G:Tell Mr.White the meeting in Beijing tomorrow is canceled and I'll see him in Guangzhou next Monday.
旅客:告诉White先生明天在北京召开的会议取消了，我下星期一将在广州与他见面。
9、R:Meeting in Beijing tomorrow is cancelled and you'll see Mr.White in Guangzhou next Monday. Is that right?
接待员:明天在北京召开的会议取消了，您将在下星期一与他在广州见面。
是吗?
10、G:That's right.
旅客:是的。
11、R:May I have your name please,sir?
接待员:请告诉我您的名字好吗?
12、G:Bill Thompson.
旅客:比尔。
汤姆森。
13、R:Bill Thompson.Thompson?
接待员:比尔。
汤姆森 Thompson?
14、G:That's right.
旅客:对。
15、R:Is there anything else?
接待员:您还有别的事吗?
16、G:No,thank you.
旅客:没有了，谢谢。
17、R:I'll give Mr.White the message as soon as he returns.
接待员:White一回来，我就把留言条给他。
18、G:Thank you.
旅客:谢谢。
19、R:You're welcome.
接待员:不客气。
20、G:Goodbye.
旅客:再见。