航空货运管理

Approach Evolve
The research continued with collecting data at six more airports. Sample airports had diversity in size, air carrier type,and facility configuration.
1978
IATA initiated a study on airport capacity that resulted in the first edition of the Guidelines for Airport Capacity/Demand Management , which contained a tabular presentation of LOS guidelines by airport processing area.
1977
Transport Canada developed LOS requirements for each passenger processing area in the airport terminal. Review of the paperindicates that the space ranges were based on data collected at a limited number of Canadian airports.
Project Description
Our research premise is that by combining the results of the quantitative and qualitative data collection presented herein, we can reach some conclusions regarding factors that affect passenger perception of LOS in the airport environment and then use those to determine guidelines for building airports in the future and redesigning existing infrastructure.
Background
Planning and designing airports to serve passengers and everevolving operational needs is challenging. It is even more challenging to achieve the correct balance of using limited capital investment resources while developing facility designs that provide the design flexibility to accommodate as yet unimagined operational requirements to fulfill safety and security measures, as well as to serve the needs of communities and their passengers.
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In the check-in area, the queue area designated for waiting and the area designated for check-in service In the holdroom, the seating area exclusive of the agent counter, queue, and jet bridge boarding/de-boarding area In the baggage claim area, the active claim area, defined as 11.5 ft from the face of the baggage claim devices
Research Approach
Research Objectives
this research were to develop passenger space allocation and LOS guidelines for terminal functional areas and a holistic metric for a passenger’soverall airport experience.
Data Collection Methodology
Passenger surveys regarding perception
Wait-time studies and observation of queue length correlated with passenger perception surveys
Impact on Passenger Perceptions of Service
An important aspect of the study’s data collection plan design was to select airports that would allow characterization of many of the diverse passenger characteristics and airport facility characteristics that aviation stakeholders speculate affect passenger perceptions and hence potential differences in the types of airport facilities they desire. Additionally, data were to be collected at airports that use different airport design paradigms.
study design
Initial Approach
The TransSolutions team’s approach was to develop a data collection methodology that used both quantitative and qualitative approaches. TransSolutions was primarily responsible for the quantitative data collection and used methodologies that included time stamp, observation, and passenger intercept surveys to quantify measures of passenger service—including wait time, number of passengers in queue, and number of square feet per passenger. At the same time that quantitative data were collected, TransSolutions also asked passengers their perception of the LOS they were experiencing.
2001
Caves and Pickard presented “The Satisfaction of Human Needs in Airport Passenger Terminals,” concluding that after the need for safety, the most important categories that passengers need in order to feel at ease are time and the elimination of unknowns.
initially four methods
Video capture and analysis of dwell time
Ethnographic research
Final approach
The data collectors were careful to determine the area that would be used for calculation of LOS based on
Data collection citis
TransSolutions targeted airports from Table 1 that allowed assessment of any differences that might exist between airports from each characteristic category. Airports that voiced a specific interest to be considered for data collection (in our online survey) were the first considered for on-site surveying.
ACger Level of Service for Airport Terminals
陶晓阳
NO.2111150114
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Background Research Approach Findings and Applications Conclusions and Recommendations
This report presents the findings of research regarding the basis of North American passengers’ perceptions of airport LOS and offers guidance for airport development. The intended audience includes airport and airline management and other aviation stakeholders.