2020届高考英语冲刺集训：Day 33 7选5阅读+语法填空+短文改错(3)

Day 33 7选5阅读+语法填空+短文改错(3)

Passage1

限时：7分钟

No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. 1

1.You should listen actively to what the customer has said by maintaining comfortable eye contact. 2

2. 3 It’s important for you to know that your apology must appear sincere to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices or, you’ll do something about his complaint.

3.Talk with the client and discover the best means to resolve his problem. 4 In this case it’s important to le t your customer know an estimation of how long it will take to take action on his complaint.

4.A simple “Thank you” is one way to let the customers know you appreciate the time and effort they’ve taken to inform you about a problem of your company’s servi ce or product that you need to know about.

5.Create a procedure for recording different types of customer complaints. 5

A. Listen to your customer’s complaints and you can improve your service.

B. There will be times when you’ll be unable to resolve th e issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it’s important to learn to deal with customers’ complaints efficiently.

F. Don’t feel ashamed of the failure in your service or product.

G. You should also show your customer that you do understand him by giving full attention.

Passage2

限时：8分钟

The task of being accepted in a university begins early for some students. Long before they graduate from high school, they take special 1 (course) to prepare for advanced study.

They may also take one or more examinations which test how well 2 (prepare) they are for the university. In the final years of high school, they complete 3 (apply), and send them to the universities 4 interest them most. Some high school students may be required to have

a interview 5 professors from the university. Neatly 6 (dress) and a little bit nervous, they are determined to show that they have a good attitude and the ability 7 (succeed).

If they are accepted, many universities will offer them an instruction program to get to know the procedures for students advising, university rules, the use of library and all the 8 major services of the university.

Beginning a new life can be very puzzling. The 9 the students learn about the university, the easier it will be for them to adapt to the new environment. However, it 10 (take) time to get used to college life.

1.________________

2.__________________

3. ________________

4.__________________

5. ________________

6.__________________

7. ________________ 8.__________________

9. ________________ 10.__________________

Passage3

限时：8分钟

I consider myself something of an expert on 1 (apologize). A quick temper has provided me 2 plenty of opportunities to make them. In one of my earliest 3 (memorize), my mother was telling me, “Don’t watch the ground when you say, ‘I’m sorry’. Hold your head up—and look at the person in the eye, so he’ll know you mean it.” My mother thus

made the key point of a 4 (succeed) apology: It must be direct.

5 important thing we should do for an effective apology is to bear 6(responsible) for our careless mistakes. We are used to 7 (make) excuses, which leaves no room for the other person to forgive us. Since most people are open hearted, the no excuse apology leaves both parties feeling 8 (good) about themselves. That, after all, is the purpose of every apology. It matters little 9 you are wholly or only partly wrong：Answering for your mistake 10 (encourage) others to take their share of the blame.

1._______________

2. _________________

3. _______________

4._________________

5. _______________

6._________________

7. _______________ 8._________________

9.________________ 10._________________

Passage4

限时：10分钟

I still remember a winter dawn, when I was awakened by the noisy outside. It had been snowing heavily the whole night, so the campus was quiet and full of snow. Especially annoying by the unpleasant noise, I pulled the curtain aside, only to find that a group of cleaner were working very hardly to sweep the snow off the road. The rest of the world are sound asleep, but these workers were fighting bravely against the

coldness for the safety and convenience of those are totally unknown to them. On life, we are now and then supported by the people around us, of that we are sometimes unaware. It is their efforts and contribution make our life better. Never should we forget to be grateful to the lovely strangers around we.

答案及解析

Passage 1

【语篇导读】本文是说明文。无论你经营什么企业，都不可避免地要接受顾客的各种投诉，这也是企业发展的一个重要途径，但是如何才能有效地处理顾客的投诉呢?本文就此进行了说明。

1．E【解析】上文提到顾客的投诉是获得进一步提高的信息来源，因此学会有效地处理顾客的投诉尤为重要，前后两句为因果关系，并且此句也引出了下文。

2．G【解析】上一句指出在倾听顾客投诉时要保持和顾客的眼神交流，由此可以看出，本段是在谈论如何倾听顾客的投诉，G项符合语境，你要给对方充分的注意力，以此表明你明白了他的意思。

3．C【解析】apologize为关键词，空格后的句子表明，你要做出真诚的道歉而不是找一个没有任何意义的借口，由此可以看出空格处的句子应为C项。

4．B【解析】空格后的句子指出，要让你的顾客知道大约需要多长时间才能对其投诉采取行动，B项意思与其一致。

5．D【解析】本段指出要创建一种记录各种投诉的程序，下一句对

其进行解释，因为它们是一种非常有价值的信息来源，是找出公司各种问题的根源。

Passage 2

【语篇导读】本文介绍高中生申请大学的流程以及注意事项。1．courses【解析】考查名词。根据句意可知，学生应该学习许多课程。故用复数形式。

2．prepared【解析】考查词性转换。分析句子结构可知，how引导宾语从句，设空处在从句中作are的表语。故用形容词形式prepared，be prepared意为“准备好的”。

3．applications【解析】考查词性转换。complete在句中是及物动词，其后跟名词作宾语，apply的名词形式是application，意为“申请(书)”，且是可数名词，根据下文的send them可知应用复数形式。4．which／that【解析】考查定语从句。设空处引导定语从句，先行词是universities，引导词在从句中作主语。故用which或that引导定语从句。

5．with【解析】考查介词。“与……面试”用介词with。6．dressed【解析】考查非谓语动词。此处是分词短语作伴随状语，dress是及物动词，宾语通常是人，与逻辑主语they之间是动宾关系。故用过去分词。

7．to succeed【解析】考查非谓语动词。句意：穿戴整洁，有一点紧张，他们决定展示出他们友好的态度及能够成功的能力。抽象名词ability后常用动词不定式作定语。

8．other【解析】考查代词。句意：……建议、学校规章、图书馆使用以及其他该大学主要的服务。根据句意，此处指相对于前面的项目。故用“其他的”表示剩下的所有的服务内容。

9．more【解析】考查比较级。结构“the+比较级，the+比较级”表示“越……，越……”，根据句意可知用比较级more。

10．takes【解析】考查动词时态。it takes sb．some time to do sth．意为“某人花费……时间做某事”；文章主体时态为一般现在时，故此处也用一般现在时。

Passage 3

【语篇导读】道歉也需要技巧。本文作者以自身为例告诉读者有效地进行道歉的两个关键。

1．apologies【解析】考查词性转换。介词后应用名词形式作宾语，apology为可数名词，此处应用复数形式。

2．with【解析】考查介词的搭配。provide sb．with sth．为固定搭配，意为“向某人提供某物”。

3．memories【解析】考查词性转换。“one of+可数名词的复数形式”为固定搭配，故将动词memorize转换为名词memory，再变为复数memories。

4．successful【解析】考查词性转换。设空处修饰名词apology，作定语，应用形容词形式successful。

5．Another【解析】考查代词。上文介绍的是有效道歉的一个关键：be direct。下文介绍的是另一个关键。所以用Another。

6．responsibility【解析】考查词性转换。bear为及物动词，后跟名词作宾语。故填responsibility。

7．making【解析】考查非谓语动词。在be used to(习惯于……)结构中，to为介词，后面应该用动名词形式作宾语。

8.better【解析】考查形容词比较级。由语境可知，这里表达的意思是：不找借口的道歉会使双方都感到(比道歉前)好多了。由句意可知应用比较级。

9．whether【解析】考查主语从句。设空处引导主语从句，和后面的or构成whether…or…结构，由此可知答案。

10．encourages【解析】考查动词时态及主谓一致。该句的主语为answering for your mistake，动名词短语作主语，谓语应用单数形式；句子描述的是一个客观事实，应用一般现在时。所以用动词的第三人称单数形式。

Passage 4

I still remember a winter dawn，when I was awakened by the noisy

noise outside.It had been snowing heavily the whole night, so the campus was quiet and full of snow.Especially annoying by the unpleasant noise, I

annoyed

pulled the curtain aside,only to find that a group of cleaner were working

cleaners

very hardly to sweep the snow off the road.The rest of the world are

hard were

sound asleep,but these workers were fighting bravely against the coldness for the safety and convenience of those are totally unknown to them. On

In life, we are now and then supported by the people around us, of that we

which

are sometimes unaware.It is their efforts and contribution ∧make our life

that

better.Never should we forget to be grateful to the lovely strangers around we .

us

第一处：【解析】考查名词。by是介词，其后需接名词作宾语；noise 为名词，意为“喧闹声”。

第二处：【解析】考查非谓语动词。annoy和I之间为逻辑上的动宾关系，应用过去分词作状语。

第三处：【解析】考查名词单复数。cleaner为可数名词，由a group of 修饰时，应用复数形式。

第四处：【解析】考查副词。hard的形容词和副词形式均为hard，work hard意为“努力工作”；而hardly意为“几乎不”，不符合语境。

第五处：【解析】考查时态。根据语境可知，此处是描述过去的事情，应用一般过去时。

第六处：【解析】考查句子成分。unknown是过去分词，在此作those

的后置定语，are多余。

第七处：【解析】考查固定搭配。in life意为“在生活中”，为固定短语。第八处：【解析】考查关系代词。此处引导非限制性定语从句，指代上文的内容，作介词of的宾语。关系代词that不用于介词后。故用which。

第九处：【解析】考查固定句型。分析句子结构可知，本句为强调句式，其句式结构为It is…that…本句被强调部分为主语，故在主语后加that。

第十处：【解析】考查代词。around为介词，其后需接宾格代词us。