现代酒店英语实务教程 第4课：Check out结账退宿
《国际接待与应用英语》课件——Check-out Service 退房服务
Unit Five Check-out Service
01
Learning Objectives
06
VOCABULARY
02
Position Description
07
USEFUL SENTENCES
03
Discussion
08
Dialogue
04
Task List
09
Exercise & Practice
02
Position Description
Guest will check out at the end of his/her stay, and the guest should return the room key and settle his/her bill before leaving the hotel. Nowadays, most hotel bills are computerized and the procedure will be accomplished very quickly and smoothly. Before billing the guest, cashier should print out the bill to make the guest verify the charges. The guest usually has paid a reservation deposit. In this case, the cashier should take the amount of his /her deposit out of the bill. For some business travelers who will leave hotel very early to catch the flight, or some guests leave the hotel in a hurry, they will choose Express Check-out Service. After settling the bill, the bellman should help the guest with the luggage and arrange the transportation for the guest.
Hotel English ---check out(酒店英语--退房)
Situation 3 Check OutLesson One General Procedure 一般程序G: I'd like to check out.旅客:我想结账离店。
R:Have you settled bill?接待员:您结账了吗？G:No.I'd like to do that now.旅客:还没有，我想现在结账。
R:You can settle your bill at the Finance Department on the fourth floor.接待员:您可以在四楼的财务部结账。
G:Okay. I've paid my bill.旅客:好了，我已经结完帐了。
R:Would you like some help with your luggage?接待员:您需要帮忙提行李吗？G:I think I can do it myself if I can borrow your trolley.旅客:要是能借用一下你们的行李车，我想我自己就行。
R:Certainly. Just a moment, please. I'll get it for you.接待员:当然可以。
请稍等，我去给您拿行李车。
Lesson Two Setting Bill the Night before Leaving客人在离店的前一天晚上结账C:Finance Department.出纳员:你好，财务部。
G:Hello,this is Mr.Lister in room 3406.旅客：你好，我是3406房间的Lister先生。
I'll be leaving early tomorrow morning.我准备明天一早离开这里，So I'd like to come down sometime today to settle my bill.所以我想今天下楼结账。
现代酒店英语实务教程第4课：Checkout结账退宿
Unit 5 Check out 结账退宿经典对话C=Cashier 收银员 G=Guest 顾客C：Good morning, sir. May I help you?先⽣，您早，有什么可以帮到您吗？G：Yes, I’d like to check out.我想退宿。
C：Certainly sir. May I have your room key, please?好的，请把房间钥匙给我，好吗？G：Sure, Here it is.好的，给你。
C：Just a moment, please. I’ll draw up your bill for you.请等⼀下，我帮您结帐。
（After a while 过了⼀会⼉）C：Mr. Johnson, your bill totals US$520, How would you like to make the payment?约翰逊先⽣，您的账单总计是 520 美元。
您打算如何付款？G：By credit card. Do you accept Visa?⽤信⽤卡。
你们接受维萨信⽤卡吗？C：Yes, Mr. Johnson.是的，约翰逊先⽣。
G：Here you are.给你。
C：（Print the card）Could you sign here , please?请您在这⼉签名，好吗？G：Sure.好的。
C：Thank you, Mr. Johnson. Here is your credit card and your receipt. Have a nice trip.谢谢您，约翰逊先⽣。
这是您的卡和收据。
祝您旅途愉快。
常⽤句型百宝箱1. 结帐基本应对1) Just a moment, please. The cashier will have your bill ready in a moment.请稍等，收银员马上会准备好您的账单。
2) I will calculate/draw up the bill for you.我帮您结账单。
住宿英语全攻略4
住宿英语全攻略（四）Check out办理退房手续当你打算踏上归途或是继续下一行程时，接下来就要办理退房手续（check-out）喽！退房通常是中午12点，在退房前，最重要的就是整理好你的行李，查看是否有东西遗留在衣橱？还是被棉被盖住了？当然，护照、机票也不要忘了。
然后拿着钥匙到出纳处办理退房结账手续，记得要检查帐单上的金额是否正确！Ruby: Check out, please.鲁比：我要退房。
Cashier: Your room number, please?出纳员：请问您的房间号是多少？Ruby: Oh, the room number is 666 and here is the key.鲁比：噢，666号房，这是房间钥匙。
Cashier: Thank you. Did you enjoy your stay with us here?出纳员：谢谢。
在我们这儿住得还愉快吧？Ruby: Very much. The room was comfy and the service was great.鲁比：非常愉快。
房间很舒适，服务也很好。
Cashier: Thank you. Our pleasure. Here is your check. The total is three hundred and forty-five dollars,tax included. How would you like to pay?出纳员：谢谢。
这是我们的荣幸。
这是您的账单。
含税一共是345元。
您想要怎么付账？Ruby: Can I pay by traveler's check?鲁比：我可以用旅行支票吗？Cashier: Of course. Can I have your passport, please?出纳员：当然可以。
请您出示一下护照，可以吗？Ruby: Here you are.鲁比：给你。
退房结账服务基本流程
退房结账服务基本流程英文回答：Check-Out Process.The front desk team plays a crucial role in delivering exceptional guest experiences at any hotel. The check-out process presents a final opportunity to make a lasting impression on guests and build customer loyalty. To ensure a smooth and efficient check-out, hotels should implement the following best practices:1. Greet the Guest Warmly and Professionally:Begin the check-out process by greeting the guest with a friendly smile and a genuine "thank you" for choosing the hotel. Acknowledge their stay and express appreciation for their business.2. Review Guest Charges and Handle Payments:Present the guest with a detailed invoice of their charges and explain any outstanding items. Provide a brief summary of the guest's stay and highlight any key services or amenities utilized. Offer multiple payment options and process transactions promptly and securely.3. Inquire About the Guest's Experience:Take a moment to ask the guest about their overall experience at the hotel. Invite feedback on the hotel's services, amenities, and staff. Use this opportunity to identify areas for improvement and personalize the guest's next stay.4. Handle Key Returns:Request the guest to return their room keys. If there are any missing keys, inform the guest of any applicable charges.5. Confirm Departure Arrangements:Verify the guest's departure time and transportation arrangements. Offer assistance with luggage handling ortaxi/ride-share arrangements if needed.6. Express Gratitude and Bid Farewell:Thank the guest for their patronage and wish them a pleasant journey home. Encourage them to share their feedback and consider returning to the hotel in the future.7. Follow Up After Departure:Send an automated email or text message thanking the guest for their stay and requesting feedback. This follow-up helps build relationships and demonstrates that thehotel values guest satisfaction.中文回答：退房结账服务基本流程。
现代酒店英语口语实用教程第4课
现代酒店英语口语实用教程第 4 课Unit 5 Check out 结账退宿经典对话C=Cashier 收银员G=Guest 顾客C：Good morning, sir. May I help you? 先生，您早，有什么能够帮到您吗？G：Yes, I 'd like to check out. 我想退宿。
C：Certainly sir. May I have your room key, please? 好的，请把房间钥匙给我，好吗？G：Sure, Here it is. 好的，给你。
C：Just a moment, please. I 'll draw up your bill for you. 请等一下，我帮您结帐。
（After a while 过了一会儿）C：Mr. Johnson, your bill totals US$520, How would you like to make the payment?约翰逊先生，您的账单总计是520 美元。
您打算如何付款？G：Bycredit card. Do you accept Visa? 用信用卡。
你们接受维萨信用卡吗？C：Yes, Mr. Johnson.是的，约翰逊先生。
G：Here you are.给你。
C：( Print the card )Could you sign here , please? 请您在这儿签名，好吗？G：Sure.好的。
C：Thank you, Mr. Johnson. Here is your credit card and your receipt. Have a nice trip.谢谢您，约翰逊先生。
这是您的卡和收据。
祝您旅途愉快。
常用句型百宝箱1. 结帐基本应对1) Just a moment, please. The cashier will have your bill ready in a moment.请稍等，收银员马上会准备好您的账单。
《酒店情境英语》M2U4Check-out
Hotel English
Match the English expressions in Column A with their Chinese meanings in Column B.
• • • • • • • • • • • • Column A 1. fee 2. mini-bar 3. brochure 4. mischarge 5. transaction 6. currency 7. receipt 8. traveler’s check 9. overpay 10. exchange rate 11. equivalent Column B A. 对等的 B. 小册子 C. 误收费 D. 汇率 E. 多付 F. 旅行支票 G. 小冰箱 H. 发票 I. 交易 J. 货币 K. 费用
1. K 2. G 3. B 4. C 5. I 6. J 7. H 8. F 9. E 10. D 11. A
Hotel English
Match the countries on the left with their currencies on the right.
• • • • • • • • • • • • • • China United States Britain Japan Australia Germany Canada Sweden A. Dollar B. Euro C. Yuan D. Pound E. Crown F. Yen
Hotel English
Answers to the exercises:
• Listen to the dialogue and fill in the reservation form.
Exchange Memo Nationality:British Passport No. XXXXX Date: XXX Name: Mr. Black Address/Hotel: XXXXX Amount in Foreign Currency: 300 Ponds Exchange Rate: 1Pond : 10RMB Amount in Renminbi: 3000
robert现代酒店英语实务教程
Chapter 1 Front Desk 前台Unit 2 Room Reservations 客房预订经典对话R=Reservation Clerk 预定员 G=Guest 顾客R：Good morning. Room Reservations . May I helpyou?您早，客房预订部，请问有什么可以帮助您？G：Yes,I’d like to book a room.我想预订一个房间。
R：Thank you, sir. For which date and how many guests will there be in your part y?谢谢您。
要订在什么时候？您一行有多少人？G：From April 16th to 20th .Just my wife and myself.4 月16 日到20 日。
只有我和我太太。
R：From April 16th to 20th …… .And which kind of room would you prefer, sir?4 月16 日到20 日。
请问您想预订哪种房间。
G:A Twin，please.R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you forwaiting , sir. We have a twin room at US$180 per night, will th at be all right?请别挂断好吗？我来检查一下是否有空房间。
（过来一会儿）让您久等了，先生。
我们有空余的双床间，现在价格是每晚180 美元，这样可以吗？G：Ok, I’ll take it.好的，我订了。
R：Thank you ,sir. May I have your name and phone number, please?谢谢您，先生。
实用口语：Check out 结账退房
Check out 结账退房脱口而出Can I pay my bill here, please?我可以在这儿付账吗？Would you please go to the Cashier Desk to pay your bill? 请您去款台付账，好吗？I’ve to check out now. I was in room 305.我现在得结账离开旅馆了。
我住305房间。
Did you make any phone calls from your room?您在房间里打过电话吗？Is there any problem with the bill?账单有问题吗？Would you like to check it?请您核对一下，好吗？The service charge is included in the bill.这个账单包括服务费。
What’s your way of payment, please?您想怎么付账？I hope you’ve enjoyed your stay here.希望您在本店住得愉快。
对答如流Is there anything I can do for you?有什么能为您效劳的？I’m leaving tomorrow morning. When do I have to settle my bill?我明天早晨要离店，我得什么时候结账？Is it all right for you to pay the bill this evening?今天晚上结账好吗？That will do. Where shall I go to pay the money?行。
我得去哪儿交钱呢？At the C ashier’s Counter of our hotel, right in the lobby downstairs.在我们宾馆收款处，就在楼下的大堂里。
Would you please get the bill ready before supper?请你在晚饭前把账单准备好，行吗？Would you tell me the number of your room?你能告诉我您的房间号吗？Yes, my room number is 702.可以，我的房间号是702.Thank you. I see.谢谢，我知道了。
酒店入住及结账,点菜
词组：酒店入住check in 结账退宿check out 房卡key card单人间single room 双人间double room 服务生porter标准standard ['stændəd] room/twin room 小费/给小费tip房间预定room reservation[,rezə'veiʃən]商务标准间business standard room无烟标准间non smoking room 豪华标准间deluxe [də'lʌks] standard room现代酒店英语实务教程01 Room Reservation（客房预订）八.经典对话--Good morning! Room reservations, may I help you?早上好，客房预订部，我能帮您什么吗？--Yes, I'd like to reserve a room.是的，我想预定一个房间。
--Thank you, sir. For which date and how many person will there be in your party?请问您预定哪一天的，人数是多少呢？--From April,16th to 20th. Just my wife and myself.从4月16日到20日，只有我和我老婆。
--From April, 16th to 20th. And which kind of room would you prefer, sir?从4月16日到20日的，那您想预定什么类型的房间呢？--A twin, please.标准间。
--Could you hold the line please. I will check our room availability [ə,veilə'biləti]. Thank you for waiting sir. We have a twin room at 180 dollars per night. Would that be all right? 请稍等一下，我得核实一下是否有合适的房间。
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现代酒店英语实务教程第4课：Check out结账退宿Unit 5 Check out 结账退宿
经典对话
C=Cashier 收银员 G=Guest 顾客
C：Good morning, sir. May I help you?
先生，您早，有什么能够帮到您吗？
G：Yes, I’d like to check out.
我想退宿。
C：Certainly sir. May I have your room key, please?
好的，请把房间钥匙给我，好吗？
G：Sure, Here it is.
好的，给你。
C：Just a moment, please. I’ll draw up your bill for you.
请等一下，我帮您结帐。
（After a while 过了一会儿）
C：Mr. Johnson, your bill totals US$520, How would you
like to make the payment?
约翰逊先生，您的账单总计是 520 美元。
您打算如何付款？
G：By credit card. Do you accept Visa?
用信用卡。
你们接受维萨信用卡吗？
C：Yes, Mr. Johnson.
是的，约翰逊先生。
G：Here you are.
给你。
C：（Print the card）Could you sign here , please?
请您在这儿签名，好吗？
G：Sure.
好的。
C：Thank you, Mr. Johnson. Here is your credit card and your receipt. Have a nice trip.
谢谢您，约翰逊先生。
这是您的卡和收据。
祝您旅途愉快。
常用句型百宝箱
1. 结帐基本应对
1) Just a moment, please. The cashier will have your bill ready in a moment.
请稍等，收银员马上会准备好您的账单。
2) I will calculate/draw up the bill for you.
我帮您结账单。
3) Thank you for waiting, Mr. xx, here is your bill. Would you like check it?
让您久等了，xx 先生。
这是您的账单，您要核对一下吗？
4) Would you like a breakdown of the bill?
您的帐目要细分吗？
5) That’s mach more than I expected.
那比我预料中的要超出很多。
6) Shall I explain some items for you?
要我解释什么收费款项吗？
7) If you think there is any error in your bill, we can check it for you.
如果您认为账目有错，我们能够为您核对一下。
8) “L” stands for laundry, and “T” means telephone call charge.
“L”代表洗衣费，“T”代表电话费。
9) I am afraid it is not enough to cover the amount./ I’m afraid it can’t cover the amount.
恐怕那不够付账。
10) How would you settle the bill/ make payment?
您打算如何付款呢？
11) In cash/By credit card/By travel’s check.
用现金/用信用卡/用旅行支票。
12) May I have an invoice?
能够给开张发票吗？
13) Certainly ,sir. May I know the name of your company?
当然能够，先生。
请问贵公司宝号？
14) Here’s your change and receipt/invoice.。