商贸英语口语之投诉与索赔
商务英语300句Unit 15 Claim 索赔
Brief Introduction在执行合同的过程中，签约双方都应该严格履行合同义务。
任何一方如果不能严格履行，就会给另一方带来麻烦。
在这种情况下，受损失的一方有权根据合同规定要求责任方赔偿损失或采取其他补救措施。
受损失的一方采取的这种行动称之为“索赔”，而责任方就受损失一方提出的要求进行处理，叫做“理赔”。
在业务中常见的是买方向卖方提出索赔，如卖方拒不交货、逾期装运、数量短缺、货物的品质规格与合同不符、错发错运、包装不妥、随船单证不全或漏填错发等致使买方遭受损失时，买方可向卖方提出索赔。
但是在某些情况下，卖方也向买方提出索赔要求，如买方拒开或迟开信用证、不按时派船、无理毁约等致使卖方遭受损失时，卖方也会向买方提出索赔。
相关专题:商务英语口语900句Basic Expressions1. Please give our claim your favorable consideration.请合理考虑我们的索赔要求。
2. Please examine the matter and send us the goods to meet the shortage as soon as possible.请调查此事，并尽快将货物发给我们以弥补数量的不足。
3. As regards inferior quality of your goods, we claim a compensa- tion of U.S.$10,000.我们很抱歉你们不满意我们货物的质量。
18. We can assure you that such a thing will not happen again in future deliveries.我们保证在以后的交货中不会出现类似的事件。
19. Enclosed is the surveyor’s report on the three damaged cases.内附有鉴定人对这破损的三箱货物的鉴定报告。
商务英语提出索赔口语
商务英语提出索赔口语商务英语提出索赔口语我要向贵方提出索赔i have a claim to make against you1.商务建议在掌握了充分的证据后，受损方可以向对方或保险公司提出赔偿要求(compensation)o如不了解相关程序的话，可以委托经纪人(broker)办理，费用一般为索赔总金额的1%。
2.商务英语情景对话a:excuse me, what shall we do when we find a shortage in the shipment?请问如果发现货物出现短缺，我们该怎么办?b:you could either lodge a claim with the ship-owner or with the insurcrnce company.你可以向船主或保险公司提出索赔。
insurance company保险公司a:do brokers care about that?保险经纪人处理这事吗?b:they usually do.一般会的。
a:do they charge for that?经纪人收取费用吗?b:yes,in china they charge a commission of one percent of the claim for their collecting services.是的，收取费用。
在中国他们按索赔的1%收取佣金。
a:how about in america?在美国呢?b:no charges to the importer there.美国经纪人不对进口商收费。
3.商务英语核心句型i am very disappointed with my purchase.我对所购买的'产品非常失望。
you lodged a claim without sufficient evidence to support it.你方提出索赔没有充分的理由证明。
商务英语写作-怎样写索赔与投诉信
商务英语写作怎样写索赔与投诉信生意不可能总是一帆风顺，不管企业多么细心、精心地处理业务往来，事故还是难以避免：货物可能送错了地方，可能在运输中受损或者延迟，等等，各种情况都可能发生。
当发生事故的时候，如果只是一些很快就能得到解决的小问题（比如保险、保证或是其他合同条款），一封日常投诉信就完全可以了。
由于这些小问题一般不会遭到对方的反对，日常投诉信只要清楚、明了、简要就行。
下面是写日常投诉信所遵循的法则：1. 开头就提出要求。
2. 详细解释此要求的原因。
3. 结尾要表示感谢对方的合作。
下面是一封日常投诉信的范例，请大家体会一下。
dear sir/madam,please send us a correction on part of our order wp-11.all the items we ordered arrived in excellent condition except for one model. it you refer to our original order (seethe copy attached), you will note that we requested your fluorescent desk-lamps, model 606. however, model 608 reached us instead. for details, please see the inspection certificate issued by the tianjin commodity inspection bureau.will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of model 606? we would appreciate your attention to this matter promptly.yours faithfully（英语点津 annabel 编辑）。
商务英语BEC初级口语索赔理由及依据短句
商务英语BEC初级口语索赔理由及依据短句1. It was found by the inspection that there is a difference of 35 Kg between the actual landed weight and the invoiced weight.商检发现货物的实际到岸重量与发票重量之间差了35kg。
2. The landed goods were quite different from what expected.卸下的货物同我们所期望的大不相同。
3. We find the free acidity exceeds the contract maximum by 0.01%, so we have to ask you to indemnify us for a loss of ￡5,000.我方发现游离酸的含时超过了合同规定的最高量0.01%，因此我方不得不向贵方索赔5000英镑的损失。
4. The inspection shows that the salt density exceeds at least 4%.检说明盐的浓度至少超过了4个百分点。
5. This consignment is not up to the standardstipulated in the contract. We are now lodging a claim against you for ￡2,000.这批货的质量低于合同规定的标准，我们现向贵方提出索赔，赔偿我方2000英镑。
6. The dried mushroom you sent us are far below the standard stipulated in the contract.贵方运送来的干蘑菇远远低于合同所规定的标准。
7. The quality of you shipment for our order is not in conformity with the specifications, we must therefore lodge a claim against you for the amount of ￡280,000.贵方所运输的我方订购的货物质量与规格不符，因此我方必须向你方提出索赔，赔偿我方280000英镑。
外贸培训投诉与索赔
Complaint & Claim投诉与索赔4
索赔: I would like to find out how you’d like to settle our claim. Extra expenses caused by shortage are to be born by you. Here is the a claim on short-weight. Should I file the claim with insurance company? I’m unwilling to lodge a claim, but the damage was unbearable. Do you mean it’s not your responsibility? We must hold you responsible for all consequences arising from there. Who will bear the expenses on arbitration? The claim will be arbitrated, the arbitration should take place in Beijing.
Complaint & Claim投诉与索赔1
1.投诉内容 A.交期 : Up to now, we haven’t received the goods we ordered last month. Nearly one month passed, yet we have heard nothing from you about the shipment. The arrival is alomost one month behind schedule. The delay is threatening the loss of our best customers. B.少数量 Carton 10 was found to be 6 packages short. There is a total shortage of 20kgs . There is a difference of 25 tons between the actual loaded weight and the invoice weight. 5 cartons were missing from the consignment delivered to us today. According to the surveyor’s report, there was a shortage of 300 lbs.
商务英语写作 7 日常投诉与索赔ppt课件
2021/4/2
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2
Introduction
Ideal case In an ideal business transaction, everything is done and checked carefully with details of orders and
offers, the quality of the goods supervised, and delivering of the goods prompt and accurate. No mistake is made and nothing is wrong.
engineers made your video game almost as good as new. Recently Pace Electronic has acquired the assets of Four Star Games and has become responsible for
Anyhow, making complaints and claims is not a pleasant business and needs to be well planned and documented. How can your complaints and claims receive best adjustment you desired?
2021/4/2
本讲义供嘉铭公司内训专用
15
Letter B Letter of Adjustment
Dear Mrs. Williams: Your repaired video game is being returned by UPS, and you should receive it within a week. Skilled
外贸英语索赔口语表达
外贸英语索赔口语表达店铺为大家介绍了外贸英语索赔口语表达，一起来学习吧!1.The goods we ordered on February 12 have arrived in a damaged condition.我们2月12日订购的货物于破损情况下抵达2.A number of cases are broken and the contents are badly damaged.一些木箱破裂，货物严重受损3.The package are insufficient and the contents leak out considerably.包装太差，货物渗漏严重4.We wish to inform you that five of the cars we bought from you have been seriously outof order within 50Km driving distance.我们要通知你我们向你订购的汽车有5辆已严重超过每小时50公里速度5.Nearly 20% of the bales were broken and the contents badly soiled.近20%的包破损，货物严重受污.6.You should make amends for the losses by replacing all the detective products, andpaying for the business we have lost.你方应当赔偿因更换缺陷品导致的损失，以及我们生意上产生的损失7.After the inspection of the goods arrived, we found a shortage of 50MT.货到后经过检查，我们发现短重50公吨8.Case NO 16 was found to be 3 packages short.16号箱发现少了3包9.We are now lodging a claim against you for the short weight of fertilizer.我们就肥料的短重向你方索赔10.We have to ask for compensation of the loss incurred asa result of the interior quality ofthe goods concerned.我们就因为相关产品缺陷产生的损失提出索赔11.We are now making a claim against you for the ten defective sew machines.我们就10台缺陷的缝纫机向你方索赔12.There is a shortage of 1,450 pounds in this shipment.该货短重1,450磅13.On arrival of the shipment, we found at least 50 cases damaged, which made up 20% ofthe total quantity.货一到达，我们发现至少50箱受损，占总箱数的20%14.We had the material inspected immediately when the goods arrived, and a shortage of15kg was found.货物抵达时，我们立即检查材料，发现短重15公斤15.It was found, much to our astonishment, that nearly 30% of the electronic componentswere water-stained.惊讶地发现有近30%的电子产品被水污染16.From the shipment of 2,000 cases of glassware, we find that a number of wooden casesand the contents have been broken.从2,000箱玻璃货物中抽查了一些，货物已经破碎。
索赔内容及金额商务英语的口语
索赔内容及金额商务英语的口语1. We are now making a claim against you for the ten defective sew machines.我方现向贵方索赔10台劣质的缝纫机。
2. There is a shortage of 1,450 pounds in this shipment.这批运输的货物短缺1450磅。
3. On arrival of the shipment, we found at least 50 cases damaged, which made up 20% of the total quantity.货物抵运时，我方发现至少有50个箱子遭损，占了总量的20%。
4. We had the material inspected immediately when the goods arrived, and a shortage of 15kg was found.当货物抵达时，我方立即对商品进展了检验，发现短缺15KG。
5. It was found, much to our astonishment, that nearly 30% of the electronic ponents were water-stained.我方非常吃惊地发现将近有30%的电子组件被水所污。
6. You should make amends for the losses by replacingall the detective products, and paying for the business we have lost.贵方应该更换所有的瑕疵品，并赔偿我们这一回所丢掉的生意，以弥补我们的损失。
7. After the inspection of the goods arrived, we founda shortage of 50MT.在对运抵的货物进展了检验之后，发现短重50吨。
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商贸英语口语之投诉与索赔
一、惯用单句
1 我要投诉。
I have a complaint.= I'd like to complain about something.
2 打开箱子的时候，我们发现货物被雨水浸了个半透。
When we unwrapped the cases, we found the goods partly soaked by rain.
3 我们发现一半的货物都碎了。
We found half the goods broken.
4 我们发现半数货物已不能用了。
We found half the goods unusable.
5 很明显，这些水果已经不能吃了。
It's obvious that the fruits are no longer suitable for consumption.
6 很明显这些货物现在已经没有用了。
It's clear that the goods are useless now.
7 我们调查的结果是，货物是在运输途中的某个时候受损的。
The result of our investigation said the damage was caused sometime in transit.
8 据我们的调查报告显示，损坏是由于包装不当引起的。
According to our survey report, the damage was caused by poor packing.
9 我们的调查员申明是生产厂家的粗心导致了短缺。
Our surveyors stated that carelessness on the part of the manufacturer caused the shortage.
10 我们没办法只能提出索赔。
We have no alternative but to file a claim.
11 我们要求赔偿一万美元。
We claim a compensation of $10,000.
12 我们不得不索赔3000美元。
We have to make a claim for a compensation of $3,000.
13 请调查此事，并尽快将货物发给我们以弥补数量的不足。
Please make an investigation and send us the goods to meet the shortage as soon as possible.
complaint n. 投诉，抱怨
complain v. 投诉，抱怨
unwrap v. 打开，解开
soak v. 浸湿，浸透
consumption n. 消费，食用
investigation n. 调查，研究
unusable a. 不能用的，废旧不堪的
survey n. 调查
surveyor n. 调查员，检查员
state v. 陈述，声明
damage n. 损坏，损失
transit n. 运输，运送
shortage n. 缺少，不足
alternative n. 可供选择的事物，另一选择
claim n. & v. 索赔，要求，宣称
compensation n. 赔偿，补偿
meet v. 偿还，达到，满足
beyond repair 不能修理了
in transit 在运输途中
file a claim 提出索赔
make a claim 提出索赔（相当于file a claim）
as soon as possible 尽快地
二、实用对话
投诉与索赔
Making a Complaint and Claiming a Loss
供货方：总公司要我来拜访您。
他们说您要投诉。
Supplier: The home office asked me to drop in on you. They said you have a complaint.
客户方：很抱歉，但我是要投诉。
Customer: Sorry, but I have a complaint.
供货方：出了什么问题？
Supplier: What's the nature of the problem?
客户方：你们上一批送来的材料，大部分都不能用。
有些有了水痕，有些污损了。
我想您要是不亲眼看一看是不会相信的。
Customer: We can't use most of the material you sent us on the last shipment. Some were water-stained, some soiled. I suppose you won't be convinced until you have seen it with your own eyes.
供货方：真的吗？听到这样的事情发生我很抱歉。
Supplier: Really? I'm sorry to hear that.
客户方：您看看。
这几包显然是没有包装好，全浸透了。
Customer: Look! These bales don't appear to have been properly packed. They have become soaked.
供货方：可是，装船的时候货物的情况还是很好啊。
Supplier: But the goods were in fine condition when shipped.
客户方：我们调查的结果是，货物是在运输途中的某个时候受损的，
不过还是因为起初的包装不合格，才导致了这些损伤。
Customer: The result of our investigation said the damage was caused sometime in transit, but it's inadequate packing which allowed damages to the packages in the first place.
supplier n. 供货方
soil v. 弄脏，污损
convince v. 使信服
bale n. 捆，包
inadequate a. 不适当的
drop in on sb. 顺道拜访某人
in the first place 起初，最初
三、何为贸易仲裁
仲裁是指经济纠纷双方当事人根据仲裁协议自愿将纠纷提交选定的经济仲裁机构，由该机构依照一定的程序做出裁决的活动。
对外贸易仲裁是解决贸易争议（dispute）的一种方式。
按照国际惯例和我国对外贸易的经验，买卖双方发生争议时，一般有四种解决争议的途径：协商（negotiation）、调解（conciliation）、仲裁（arbitration）和诉讼（litigation）。