Job Description Housekeeping Steward-Stewardess
室内设计师招聘职位描述范文
室内设计师招聘职位描述范文Interior Designer Job Description TemplatePosition Overview:We are seeking a creative and experienced Interior Designer to join our dynamic team. The ideal candidate will possess a strong understanding of interior design principles, an eye for detail, and the ability to translate client vision into beautiful and functional spaces. This role requires strong communication skills, the ability to work independently, and collaboration with other team members to create exceptional interior design solutions.Responsibilities:Meet with clients to discuss design needs, goals, and budget.Create conceptual designs, floor plans, elevations, and specifications.Select and specify materials, finishes, and furniture for interior spaces.Coordinate with other team members, including architects, contractors, and suppliers. Oversee the execution of design projects, ensuring quality and adherence to budget. Provide design consultation and support to clients during construction phase.Stay up-to-date with industry trends and new materials, finishes, and furniture options.Requirements:Bachelor's degree in Interior Design or related field.Minimum of 3-5 years of professional experience in interior design.Proficient in design software such as AutoCAD, SketchUp, and Adobe Creative Suite. Excellent communication skills, including the ability to present design concepts effectively. Strong organizational skills, with the ability to manage multiple projects simultaneously. Attention to detail, with a focus on quality and design execution.Ability to work independently and collaboratively within a team environment.Bonus Points:Certification in interior design or related field.Experience working in commercial or residential design.Knowledge of sustainable design principles and materials.Proficiency in 3D modeling and rendering software.Company Benefits:We offer a competitive salary and bonus structure, as well as a comprehensive package of benefits including health insurance, paid time off, and professional development opportunities. We are committed to providing a supportive and inclusive work environmentwhere employees can grow and succeed.How to Apply:Interested candidates should submit their resume and portfolio of design work to ***********************.Pleaseincludeacoverletterhighlightingyourqualificationsand experience. We look forward to receiving your application and considering you for this exciting opportunity!。
酒店职位中英文翻译
酒店岗位职位原则中英文阐明General Manager 总经理Deputy General Manager 副总经理Asst. to General Manager 总经理助理Financial Controller 财务总监Deputy Financial Controller 财务副总监Director of Rooms Division 房务总监Director of Sales & Marketing 市场营销总监Director of F&B 餐饮总监Director of Engineering 工程总监Chief Accountant 总账会计Food & Beverage Manager 餐饮部经理Executive Chef 行政总厨IT Manager IT 经理Purchasing Manager 采购经理Human Resources Manager 人力资源经理Training Manager 培训经理Front Office Manager 前厅部经理Executive Housekeeper 行政管家Security Manager 保安部经理Administration Assistant 行政助理Cost Controller 成本控制经理Sales Manager 销售经理PR Manager 公关经理F&B Outlet Manager (Beverage Manager, Café Manager, Chinese Restaurant Manager, Banquet Manager)餐饮部营业部门经理（酒吧经理，西餐厅经理，中餐厅经理，宴会经理），F& B Manager 餐饮经理Chief Steward 管事部经理Kitchen Chef (Western Chef, Sous Chef, Pastry Chef, Chinese Chef)营业部门厨师（西厨房厨师长，副厨师长，饼房厨师长，中厨房厨师长），Guest Service Manager 来宾服务经理Laundry Manager 洗衣房经理Engineering Duty Manager 工程部值班经理Western Sous Chef 西厨房副厨师长HR Officer 人事专人Training Officer 培训专人GSM-Service Center 来宾服务经理－服务中心Pastry Chef 饼房厨师长Staff Canteen Supervisor 员工餐厅主管(Accountable for the quality of all work performed within their area of responsibility, including management Shift Leader,)（责任所在区域旳所有工作体现及质量，包括管理领班）Translator 翻译员Account Payable 应付Account Receivable Supervisor 应收主管Purchasing Officer 采购员Income Audit Supervisor 收益审计Cashier Supervisor 收银主管Engineering Section Supervisor, 工程部区域主管Staff Canteen Chef 员工餐厅厨师长Sales Executive 销售助理Reservation Supervisor 预订部主管F&B Secretary 餐饮部秘书F&B Outlet Supervisor 餐饮部各餐厅主管Stewarding Supervisor 管事部主管Chef De Partie 厨房主管Front Desk Supervisor 前台主管GSO Supervisor 来宾服务主管Executive Floor Supervisor 行政楼层主管Bell Supervisor 行李房主管Housekeeping Supervisor (Floor Supervisor, PA Supervisor, Laundry Supervisor, U&L Supervisor)客房部主管（楼层主管，公共区域主管，洗衣房主管，布草制服房主管）Security Supervisor, General Cashier 保安部主管，总出纳(Possess specialized skills staff)拥有专业技能和行业认证Purchasing Assistant 采购助理Engineering Senior Skilled Worker 工程部高级技工Storekeeper 库管员Artist 美工Reservation Clerk 预定员F&B Outlet Captain 餐饮部各营业部门领班F&B Hostess 餐饮部领位GSO-Reception 前台接待Operator 总机接线员Driver 司机Bell Captain 行李房领班(Basic manual duties across all work areas)所有工作区域旳基本工作职责Clerk 文员Cashier 收银员Engineering Staff 工程部一般技工Staff Canteen Cook 员工餐厅厨师F&B Service Staff 餐饮部服务员Bartender 吧员Baker 面点师F&B Kitchen Cook 餐饮部厨师Bellman 行李生Room Attendant 楼层服务员Security Guard 保安Kitchen Helper 餐饮部厨房帮工PA Attendant 公区服务员Steward 管事员Cafeteria Attendant 员工餐厅服务员Laundry Attendant (Washer, Presser, etc.) 洗衣房服务员Linen Room Attendant 布草房服务员。
皇冠岗位职责-客房部协调员
JOB DESCRIPTION岗位职责JOB TITLE: HOUSEKEEPING COORDINATOR职位客房部协调员AREA/DEPARTMENT: ROOMS DIVISION/HOUSEKEEPING部门房务部/管家部JOB BAND: 6LEVEL级别六级REPORTS TO:ASST.EXEC.HOUSEKEEPER直接上级行政副管家POSITIONS SUPERVISED:NIL下级无JOB SCOPE:工作范围Department and department is responsible for thecommunication; responsible for the work of the rightto receive information and communication; isresponsible for departmental management; thedrinks the management of the remaining items.负责部门内部及部门间的协调沟通工作；负责电话的接听和信息的正确完整传达；负责部门酒水管理；酒店遗留物品的管理工作。
TESTIMONIAL: I have read and received a copy of the description and fully understand that violation of any of the stated responsibilities and duties is grounded for disciplinary action.本人确认已阅读了本职责描述，并同意在工作职责描述中所规定的职责。
Signature:签名……………………………………………………………………Date: 日期………………………………………………………………………。
房务部专业术语中英文对照
房务部：Rooms Division前厅部：Front Office 客房部：Housekeeping大堂副理：Assistant Manager 宾客关系主任：Guest Relation Officer前台：Front Desk 接待处：Reception/Check-in 收银处：Cashier/Check-out领班：Captain 主管：Supervisor 班次负责人：Shift Leader商务中心：Business Center 客房服务代表：Guest service agent(接待和收银合并之后的前台人员的称呼)简称GSA电话总机：Switch Board 接线员：Operator预订处：Room Reservation礼宾服务处：Concierge 大厅服务处：Bell Service 金钥匙：Golden Key行政楼层：Executive Floor 行政酒廊：Executive Lounge行李生：Bellman 迎宾员：Doorman夜审：End of Day /Night auditor2．前厅服务项目专业术语介绍入住：Check-in 退房：Check-out 外币兑换：Foreign Currency Exchange问询：Information 接送机服务：Pick up service 叫醒服务：Wake up call请勿打扰服务：DND Do not disturbed 失物招领：Lost and Found 国内直拨和国际直拨电话：DDD and IDDDomestic Direct Dial and International Direct Dial对方付费电话：Collect Call3．前厅常用物品术语介绍：住宿登记单：Registration card 欢迎卡：Welcome card 订房凭证：Voucher交接本：log book 信封：Envelope 房卡钥匙：Room key 安全保管箱：Safe Deposit Box 客房统计和出售率统计的术语预离房：Expected Departure 预抵房：Expected Arrival实际抵店：Actual Arrival 实际离店：Actual Departure续住：Extension 白天用房：Day use提前离店：Early Departure 提前入住：Early Check-in门市客：Walk in 预定未到：No Show预定取消：Cancellation 在店客人：Stay over住店客人：In House营业日报（daily operations report）：一份报告，一般由夜审制作，它总结24小时内饭店的财务活动，洞察与前厅部相关的收入、应收款、营业统计，以及现金交易。
邮轮服务英语知到章节答案智慧树2023年延安职业技术学院
邮轮服务英语知到章节测试答案智慧树2023年最新延安职业技术学院第一章测试1.There are eight distinct neighborhoods on Oasis of the Seas each offering itsown distinct experience.参考答案:错2.The kids under 6 love to take part in the award-winning Adventure OceanYouth Program.参考答案:错3.Where will the staff collect all the passengers’ passports?参考答案:At the embarkation Counter4.If a passenger takes some valuable goods, he or she should declare to avoidimposing tariffs when return from abroad.参考答案:对5.What is “登船卡” in English?参考答案:boarding pass6.Before departure, passengers don’t know where and when they can embarktheir cruise ship.参考答案:错7.Who will be given priority of disembarkation?参考答案:Concierge guests8.Breakfast isn’t served on the morning of disembarkation.参考答案:错9.Passengers will be divided into groups disembarking from the same access.参考答案:错第二章测试1.Which one is not the job position in the housekeeping department?参考答案:chief officer2.Whom does the Cabin Steward report to?参考答案:Head Steward3.Room service is available 24 hours a day on all the ships.参考答案:错4.Nobody prefers to take room service orders by phone.参考答案:错5.Guests can’t take room service orders on TV.参考答案:错6.The staff should take down the guest’s name and room number carefu lly andrepeat to confirm when the guest asks for room service on the phone.参考答案:对7.There isn’t any service charge for room service.参考答案:错8.How many types of staterooms are there on contemporary cruise？参考答案:Four9. If you have a tight budget, you can choose a ____.参考答案:inside stateroom10.The window or porthole in the inside stateroom can be opened.参考答案:错第三章测试1.What can you find in the self service launderette ?参考答案:Coin operated washers and dryers2.What is the first step of laundry service?参考答案:Pick up laundry3.Self service launderette can get busy just before dinner times with guestswanting to iron clothes.参考答案:对4.Guests should pay much money for the detergent at self-service laundryroom.参考答案:错5.How many staterooms is one stateroom attendant usually in charge of on thecruise ship?参考答案:15-18 staterooms6.The stateroom attendants should do some preparation such as folding towels,replenishing enough hotel amenities and so one before cleaning the rooms.参考答案:对7.If the guest is asleep or in the bathroom, what should the room attendant donext?参考答案:Leave quietly and close the door.8.Putting the bottom sheet on the bed is the second step of western-style bedmaking.参考答案:对9.In the process of "Chinese-style Bed Making", the remainder tucked into thetwo sides of the mattress are not less than 500px.参考答案:对10.The whole Chinese-style bed-making process should be controlled withinabout five minutes.参考答案:错第四章测试1.How many seating are there in the main dining hall on board?参考答案:42.Where do many guests eat breakfast and lunch?参考答案:Specialty restaurant3.Seating guests should always be done slowly, efficiently and professionally.参考答案:错4.Generally, the buffet restaurants are free for guests on board. Every cruisehas at least one buffet, which usually opens 8 hours.参考答案:错5.If you expect to have a special dining experience, and taste delicious foodfrom different countries, you can go to _________.参考答案:Specialty restaurants6.Which is the second course in a multi-course meal?参考答案:Soup7.Caviar is one of the popular Hors D’oeuvres.参考答案:对8.The main course is usually the lightest, heartiest, and most complex orsubstantive dish on a menu.参考答案:错9.What kind of spoon is often used to eat desserts?参考答案:Dessert spoon10.Who is the head of food and beverage department on a cruise ship?参考答案:food and beverage manager第五章测试1.How many basic ways of cooking in Chinese cuisine?参考答案:482.Chinese people often use knives and forks to have Chinese dinner.参考答案:错3.Chinese people attach great importance to the color, smell, flavor of food.参考答案:对4.People in the Northern China prefers sweetness to other flavors.参考答案:错5.In general, a lengthy table requires a short overhang and a small table a shortdrop.参考答案:错6.At a formal event, the dessert fork is laid on the left side of the plate.参考答案:对7.Dinner can be delayed more than 15 to 20 minutes to accommodate a lateguest's arrival.参考答案:错8.Fruit is served at the beginning of the meal.参考答案:错9.You can take a drink when you have food in your mouth.参考答案:错10.Chewing food with your mouth open is a bad table manner.参考答案:对第六章测试1.In the dialogue, where does guest prefer?参考答案:Sit at the table2.What kind of snacks does the bar sell？参考答案:Peanuts;popcorn; potato chips3.In the dialogue, what kind of music are they playing?参考答案:Heavy mental4.Is the juice a kind of non- alcohol drink?参考答案:对5.Is the beer a kind of alcohol drink?参考答案:对6.Does the cocktails originated in the China?参考答案:错7.Brandy can be classified into 4 types?参考答案:对8.Vodka is originated from China and made of potato?参考答案:错9.Whiskey is originated in Scotland and can be classified into 4 types?参考答案:对10.Where is Tiger origined?参考答案:Singapore第七章测试1.When the ancient Egyptians had sailed along the eastern coast of Asia in theMediterranean Sea to reach Sinai Peninsula?参考答案:By 2500 BC2.At the beginning of the 20th century, a large luxury cruise ship called "Titanic" aroused people's imagination of the prosperous dream of sailingtourism.参考答案:对3.In the daily performance, the female singer's looks are somewhat attractiveand smile like flowers.参考答案:对4.How many kinds of wonderful performances in the cruise ship?参考答案:acrobatics;variety shows;singing and dancing;crosstalk5.Male guitarists occasionally sing a song with silky voice, gorgeous and retro.If anyone stops, his smiling eyes will always stay for a long time.参考答案:对6.Photos are not only a souvenir, but also a work, a witness of a good mood.参考答案:对7.What is the first thing that when we want a photo on the ship?参考答案:find a private photogragher8.Where can we take pictures?参考答案:theatres;casinos;corridors;restaurants9.In the text, the quality of the photograph was very first-class, which made megive him numerous thumbs in my heart.参考答案:对10.Although the pictures taken are also a good souvenir, we often feel sorrybecause the pictures are not good enough on the cruise ship?参考答案:错第八章测试1.How many passengers does the luxury cruise ships has?参考答案:4000 to 50002.There is a 200 - square - meter training room in the fitness center on board.参考答案:对3.What does the gym daily activities and is led by fitness coaches？参考答案:“Vigorous Stretching Training”;“Pilates”;“Perfect abdominal muscle training”;“Yoga”4.Huge, carefree, comfortable and honorable - are the characteristics of thecruise ship itself.参考答案:对5.In the morning, the stretching exercise on the deck started, and the fitnesscoach was waiting for you at the gym at 9 o'clock.参考答案:对6.What kind of sports can be done in the sports deck on the cruise?参考答案:volleyball;dodgeball;basketball;soccer7.Mini golf can not be played on board, which is not something you cannotimagine anymore.参考答案:错8.luxury cruise ships, integrate entertainment, catering and accommodation,have huge space and can accommodate nearly 4000 to 5000 passengers.参考答案:对9.The huge venues offer more diversified fitness options.参考答案:对第九章测试1.What does the total waters of Shanghai and the ocean on earth can be dividedinto?参考答案:open seas;offshore waters;bays;estuaries2.With the increasing scale of human exploitation of marine resources, it hasbeen affected and polluted by human activities.参考答案:对3.What does the sea connected with the earth and the total waters of the oceaninclude”?参考答案:seabed sediments;sea water;organisms;dissolved and suspended substances4.With the development of science and technology, the scale of humanexploitation of marine resources is getting larger and larger, and thedependence on the ocean is getting higher and higher.参考答案:对5.At present, one of the main tasks of marine environment research is toexplore ways and means to protect marine ecosystems.参考答案:对6.What condition that water masses in the ocean flow steadily in a certaindirection?参考答案:gravity;the action of meteorological;the action of astronomical;the action of hydrological7.Domestic sewage is part of the ship's domestic waste and medical waste.参考答案:对8. A cruise ship with 5000 passengers produces about 965,277 litres ofreusable wastewater every day.参考答案:错9.It is estimated that about 50 billion tons of ballast water is discharged fromships every year.参考答案:错第十章测试1.Price is not the only factor to be considered when shopping on the ship.参考答案:对2.What are the brands in the Beauty Area?参考答案:LA MER;Dior;Estee Lauder3.If you want to buy a watch on the ship, what kind of brand can you find?参考答案:Tissot;Omega;Longin;Chopin4.It's better not to choose holidays when shopping in duty-free shops.参考答案:对5.For some products with strict requirements, especially for consumers whoare afraid of buying counterfeit goods, they need to be cautious whenshopping.参考答案:对6.I n the dialogue, what kind of presents can be buy for children”?参考答案:Sneakers7.How much is the sneakers?参考答案:$59.958.In this duty-free shop, the total expenditure cannot be over $500 in thedialogue.参考答案:错9.What brand does the man buy for his wife?参考答案:DKNY。
酒店各岗位、职位英文
总经理办公室：GM 人力资源部：HR 财务部:FN餐饮部:F＆B 客房部:HSKP 工程部:ENG 保安部：SEC 康乐部:ENT 前厅部:FO 销售部:S＆M市场传讯部MC Marketing Communications DEPARTMENT 酒店各职位英文缩写GM———GENERAL MANAGER 总经理DGM-—-DUTY GENERAL MANAGER 副总DOR--—DIRECTOR OF ROOMS 客务部总监AM———ASSISTANT MANAGER 大堂经理DOM—--DIRECTOR OF SALES＆MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON--—CONCIERGE 礼宾部BC—--BUSINESS CENTER 商务中心F＆B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR-—-HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC—--FINANCIAL CONTROLLER财务总监行政总厨 A.T。
K Administrative total kitchen收益管理经理Revenue ManagerRECP-——RECEPTION 接待处HSKP-—-HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长 Board Chairman （Director)董事总经理Managing Director经济师Economist首席会计师 Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice）驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office）机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department 员工关系部Staffing Relationship Department人力资源开发总监Director of Human Resources人事培训经理 P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员 Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长 Staff Purser车队队长 Driver Captain Chief Driver 员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner司机 Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师:English Translator & Teacher 计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost—control Department采购部Purchasing Department审计部Auditor Department 财务总监Financial Controller （Director of Finance）财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer 总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F＆B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk —Material食品保管员Storeroom Keep - F＆B物资保管员Storeroom Keep —Material餐厅收款员F&B Cashier总台收款员F/O Cashier市场营销部Sales ＆Marketing Division 销售部Sales Department公关部Public Relation Department 市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive 销售代表 Sales Executive 公关代表 P。
五星级酒店各部门职务英文简写
酒店各部门英文缩写总经理办公室:GM?人力资源部:HR?财务部:FN?餐饮部:F&B?客房部:HSKP?工程部:ENG?保安部:SEC?康乐部:ENT?前厅部:FO?销售部:S&M市场传讯部MC?酒店各职位英文缩写GM---GENERAL?MANAGER?总经理??DGM---DUTY?GENERAL?MANAGER?副总??DOR---DIRECTOR?OF?ROOMS?客务部总监??AM---ASSISTANT?MANAGER?大堂经理??DOM---DIRECTOR?OF?SALES&MARKETING?销售部总监??FO---FRONT?OFFICE?前厅部??FOM---FRONT?OFFICE?MANAGER?前厅部经理??CON---CONCIERGE?礼宾部?BC---BUSINESS?CENTER?商务中心??F&B---FOOD&BEVERAGE?餐饮部??ENG---ENGINEERING?工程部??HR---HUMAN?RESOURCES?人力资源部FN---FINANCIAL?DEPARTMENT?财务部??FC---FINANCIAL?CONTROLLER财务总监?行政总厨dministrative?total?kitchen收益管理经理?Revenue?ManagerRECP---RECEPTION?接待处?HSKP---HOUSEKEEPING?DEPARTMENT客房中心酒店职位英语董事长?Board?Chairman??(Director)董事总经理Managing?Director经济师Economist首席会计师?Chief?Accountant总经理General?Manager副总经理Deputy?General?Manager?(Vice)驻店经理Resident?Manager总经理行政助理Executive?Assistant?Manager总经理秘书Executive?Secretary总经理室Executive?Office?(G.M?office)机要秘书Secretary接待文员Clerk副总经理Vice?General?Manager总经理助理Assistant?to?General?Manager总经理秘书Secretary?to?General?Manager行政秘书Executive?Secretary人力资源部Human?Resources?Division人事部Personnel?Department培训部Training?Department质检部Quality?Inspection?Department员工关系部?Staffing?Relationship?Department人力资源开发总监Director?of?Human?Resources人事培训经理??P&T?Manager人事部经理Personnel?Manager培训部经理Training??Manager质检部经理Quality?Inspection?Manager人事主任Personnel?Officer福利劳资员??Payroll?Clerk培训主任Training?Officer行政部主任?Executive?Officer秘书Secretary员工事务长?Staff?Purser车队队长??Driver?Captain?Chief?Driver?员工宿舍管理员?Dormitory?Keeper员工餐厅勤杂工?Staff?Restaurant?Cleaner司机??Driver更衣室管理员：Staff?Lockers?Rooms?Keeper翻译兼英语教师：English?Translator?&?Teacher??计划财务部Finance?and?Accounting?Division财务部Accounting?Department成本部Cost-control?Department采购部Purchasing??Department审计部?Auditor?Department?财务总监Financial?Controller?(Director?of?Finance) 财务部经理Chief?Accountant成本部经理Cost?Control?manager结帐经理Cashier?Manager信用审计经理Credit?Manager采购部经理Purchasing?Manager采购部主管Purchasing?Officer?总出纳Chief?Cashier仓储领班?Store?Room?Captain营业点结帐领班F&B?Cashier?Captain总台结帐领班F/O?Cashier?Captain夜审计员?Night?Auditor信用管理员Credit?Clerk应收款管理员?A/R?Clerk往来款结算员Accounting?Clerk收入费用结算员?Accounting?Clerk成本核算员?Cost?Clerk验货员Receiving?Clerk信息管理员Information?System?Clerk文员Secretary食品采购员Purchasing?Clerk?-?F&B物资采购员Purchasing?Clerk?-?Material食品保管员Storeroom?Keep?-?F&B物资保管员?Storeroom?Keep?-?Material餐厅收款员?F&B?Cashier总台收款员?F/O?Cashier市场营销部Sales?&?Marketing?Division?销售部Sales?Department公关部Public?Relation?Department市场营销总监Director?of?Sales?and?Marketing 销售部经理Director?of?Sales公关经理Public?Relation?Manager宴会销售经理Banquet?Sales?Manager销售经理Sales?Manager宴会销售主任Banquet?Sales?Officer销售主任Sales?Officer高级销售代表??Senior?Sales?Executive??销售代表???Sales?Executive?公关代表??P.R.?Representative??公关部经理Public?Relation?Manager公关部主任Public?Relation?Supervisor?高级客户经理Senior?Account?Manager资深美工Senior?Artist美工Artist销售部联络主任Sales?Coordinator房务部Room?Division前厅部Front?Office?Department客房部（管家部）Housekeeping?Department预订部Reservation?Department宾客关系主任Guest?Relation?Officer资深销售中心预订员Sales?Center?Senior??Reservation?Clerk 销售中心主任Sales?Center?Supervisor礼宾部经理Chief?Concierge行李员Bellboy女礼宾员Door?Girl礼宾司Door?Man客房总监Director?of?Housekeeping前厅部经理Front?Office?Manager前厅部副经理Asst.Front?Office?Manager?大堂副理Assistant?Manager宾客关系经理?Guest?Relation?Manager礼宾主管Chief?Concierge客务主任Guest?Relation?Officer接待主管Chief?Concierge接待员Receptionist?出租车订车员Taxi?Service?Clerk行政管家Executive?Housekeeper行政副管家Assistant?Executive?Housekeeper房务中心文员Room?service?Clerk?楼层主管Floor?supervisor楼层领班Floor?Captain客房服务员Room?Attendant洗衣房经理Laundry?Manager??公卫主管：PA?Supervisor??洗衣房主管：Laundry?Supervisor????????布草主管：Uniforms?Supervisor????????服务中心领班：Service?Center?Captain?公卫领班：PA?Captain??????????????水洗领班：Laundry?Captain????????干洗领班：Dry?Clean?Captain?布草领班：Uniforms?Captain??????????仓管员：Store?man???????????????清洁工：P.A.?Man????????????????客房服务员：Room?Attendant????????缝纫工：Seamstress????????????熨烫工：Presser????????????????洗涤工：Washer????????????????餐饮部Food?&?Beverage?Division中餐部?Chinese?Restaurant?Department 西餐部?Western?Restaurant?Department 厨房部?Kitchen?Department管事部?Steward?Department餐饮总监F&B?Director餐饮部经理F&B?Manager西餐厅经理Western?Restaurant?Manager 中餐厅经理Chinese?Restaurant?Manager 咖啡厅经理Coffee?Shop?Manager餐饮部秘书F&B?Secretary领班Captain迎宾员Hostess服务员Waiter?,Waitress传菜Bus?Boy,?Bus?Girl行政总厨Executive?chef中厨师长Sous?Chef(Chinese?Kitchen)西厨师长Sous?Chef(Western?Kitchen)西饼主管Chief?Baker点心工：Pastry?Cook烧味厨师：Grill?Chef厨工：Cook?Assistant管事部：Steward?Department??总管事：Chef?Steward??主管：Steward?Supervisor??碗工：Dishwasher??管事清洁工：Cleaner宴会销售部经理：Banquet?Sales?Manager? 宴会销售主任：Banquet?Sales?Officer中餐部经理：Chinese?Restaurant?Manager 西餐部经理：Western?Restaurant?Manager 营业部经理：Sales?Manager酒水部经理：Beverage?Manager调酒师：Bartender??酒吧服务员：Barman?????????????咖啡厅主管：Coffee?Shop?Supervisor???? 高级主管；Senior?Supervisor????????? 领班：Captain??高级服务员：Senior?Waiter?&?Waitress?? 服务员：Waiter?&?Waitress咨?客：Hostess传菜员：Pantry?man实习生：Trainee保健部技术经理Health?Technical?Manager?保健部主管Health?supervisor康乐部Recreation?and?Entertainment??Department 舞台总监：Stage?Performance?Director??艺术总监：Arts?Director消防员：Fireman?拓展部经理：Marketing?Manager????楼面经理：Service?ManagerDJ部高级工程师：DJ?Senior?Engineer康乐主管：Recreation?Center?SupervisorDJ部主管：DJ?Supervisor舞台主任：Stage?Performance?Supervisor康乐领班(楼面部长)：Captain??DJ部长：DJ?Captain????舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium?Attendant桌球服务员：Billiard?Attendant主持：Preside演员：Actor&?Actress服务员：Waiter?&?WaitressDJ员：DJ咨客：Hostess工程部Engineering?Department工程总监Chief?Engineer工程部经理Engineering?Manager值班工程师Duty?Engineer工程部经理Engineering?Manager运行经理Operation?Manager维修经理Repairing?Manager安消经理Fire?Control?Supervisor运行领班Operation?Captain强弱电领班Strong?&?Weak?Captain维修领班Repairing?Captain空?调?工Air-Conditioning?Attendant锅?炉?工?Boiler配?电?工?Electrician强弱电工Strong?&?Weak?Current?Worker机修工Mechanician木??工Carpenter万能工Fitting-up?Worker水??工Plumber文??员Secretary仓管员Storeroom?Keeper保安部Security?Department保安部经理Security??Manager保安部副经理Asst.?Security?Manager 保安部主任Security?Manager保安员Security?Manager安消部经理Security?Manager警卫领班Security?Captain门??卫Entrance?Guard巡??逻Patrol?Guard监控员TV?Monitoring?Clerk商场部Shopping?Arcade?Department 商场部经理Shop?Manager商场营业员Shop?Assistant?。
酒店各职位英语名称
酒店各职位英语名称董事长:Director 收银主管：Cashier Officer总经理：General Manager 信贷主管: Loan Officer总经办：Executive Office 应付主管：Payable Officer总经办主任：Director of Executive Office 应收主管：Receivable Officer车队长：Chief Driver 会计主管: Accounting Officer行政干事:Executive Affairs 成本主管:Cost Control Officer医生：Doctor 仓库主管:Storeroom Officer司机：Driver 收货主管：Receiver Officer文员：Clerk 采购主管：Purchasing Officer护士：Nurse 电脑工程师：Computer Engineer查核员：Auditor财务部：Financial Division 收货员：Receiver财务部总监：Financial Controller 收银员：Cashier财务部经理:Chief Accountant 信贷员：Creditor电脑部经理：EDP Manager 应付员;Payable Clerk查核部经理：Auditing Manager 会计：Accouter会计部经理: Accounting Manager 出纳员：Teller成本部经理:Cost Controller 工资员：Payroll Control采购部经理：Purchasing Manager 成本员：Cost Control查核主管：Auditing Officer 仓管员：Storeman电脑操作员：Computer Operator 采购员：Purchaser人事培训部Human Resources ＆Training Division人事培训部总监：Human Resources Director 市场营销部；Sales ＆Marketing Division 人事部:Personnel Department 市场营销部总监：Director of Sales and Marketing培训部：Training Department 销售部经理; Sales Manager人事部经理：Personnel Manager 销售部副经理:Asst. Sales Manager培训部经理:Training Manager 高级客户经理：Senior Clients Manager人事助理兼后勤总务: Personnel Officer 策划经理：Planning Manager培训部主任（人事干事)：Training Officer 公关部经理; Public Relations Manager人事文员:Clerk 销售主任：Sales Officer翻译兼英语教师：English Translator & Teacher 公关主任：Public Relations Officer文员：Clerk员工餐厅主管：Staff Canteen Supervisor员工餐厅领班: Staff Canteen Captain 房务总监：Rooms Division Director厨师：Cook 前厅部：Front Office Department厨师助理:Cook Assistant 管家部：Housekeeping Department员工宿舍领班：Staff Dormitory Captain 前厅部经理：Front Office Manager宿舍管理员：Staff Dormitory Keeper 接待处经理：Reception Manager更衣室管理员：Staff Lockers Rooms Keeper 大堂副理：Assistant Manager各部门、岗位名称英汉对照总机主管：Operators Supervisor 楼面经理：Service Manager礼宾部主管:Chief Concierge DJ部高级工程师：DJ Senior Engineer接待处主管：Chief Receptionist 康乐主管：Recreation Center Supervisor接待处领班：Receptionist Captain DJ部主管:DJ Supervisor预定部领班：Reservation Captain 舞台主任：Stage Performance Supervisor 总机领班：Operators Captain 康乐领班（楼面部长):Captain礼宾部领班: Concierge Captain DJ部长：DJ Captain接待员：Receptionist 舞厅服务员:Waiter/Waitress预定员：Reservationist 健身房服务员：Gymnasium Attendant行李员：Bellboy 桌球服务员：Billiard Attendant门僮：Doorman 主持：Preside管家部经理:Executive Housekeeper 演员：Actor＆Actress管家总管：Asst. Executive Housekeeper 服务员：Waiter ＆Waitress洗衣房经理：Laundry Manager DJ员:DJ楼层高级主管：Senior Floor Supervisor 咨客：Hostess楼层主管：Floor Supervisor公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor 工程部：Engineering Department布草主管:Uniforms Supervisor 总工程师：General Engineer服务中心领班：Service Center Captain 工程部经理：Chief Engineer楼层领班:Floor Captain 高级工程师:Senior Engineer公卫领班：PA Captain 值班工程师：Duty Engineer水洗领班：Laundry Captain 主管工程师：Supervisor Engineer干洗领班：Dry Clean Captain 强电维修高级技工：Senior Electrician布草领班:Uniforms Captain 电梯高级技工：Lift Senior Technical服务中心文员：Service Center Clerk 空调高级技工：Air-conditioning Technical 仓管员：Storeman 锅炉高级技工：Senior Boilerman清洁工：P.A。
酒店各部门英文缩写
酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OFSALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen收益管理经理Revenue Manager RECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice) 驻店经理Resident Manager总经理行政助理Executive Assistant Manager (EAM)总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager 总经理秘书Secretary to General Manager 行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department人力资源开发总监Director of Human Resources人事培训经理 P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员 Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长 Staff Purser车队队长 Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner 司机 Driver更衣室管理员：Staff Lockers Rooms Keeper 翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部Auditor Department财务总监Financial Controller (Director of Finance)财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary 食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material 食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material 餐厅收款员F&B Cashier总台收款员F/O Cashier市场营销部Sales & Marketing Division 销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager 销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive 销售代表Sales Executive公关代表 P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor 高级客户经理Senior Account Manager 资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager宾客关系经理Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部Chinese Restaurant Department西餐部Western Restaurant Department厨房部Kitchen Department管事部Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager 宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager 保健部主管Health supervisor康乐部Recreation and Entertainment Department舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center Supervisor DJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor 康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain 强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department商场部经理Shop Manager商场营业员Shop Assistant。
洲际客房主管工作描述(中英文)
洲际客房主管工作描述JOB TITLE: Housekeeping Supervisor职位：客房主管AREA/DEPARTMENT: Housekeeping部门：客房部JOB BAND: 7级别：7HOTEL LEVEL: V酒店星级： 5REPORTS TO: Assistant Housekeeper上级：客房部经理助理POSITIONS SUPERVISED: Room Attendant;职位监督：客房服务员JOB SCOPE: Responsible for the operational efficiency of all housekeeping areasand the service delivery of those areas within budgeted guidelines.Promotes the desired work culture around the five core values of Trust,Integrity, Respect, One Team and Service of the InterContinentalHotels Group and the brand ethos.职责范围：负责客房部所有区域的有效运作及该区域在预算方案内的运送服务。
围绕五大核心理念：信任、诚实、尊重、团队及服务提升洲际酒店集团的品牌价值及企业文化理念。
TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.证明：我确认已阅读职责，并按照以上所描述工作要求的标准执行我的职责。
Signature签名: …………………………………………………………………………………… Date日期: ……………Copyright InterContinental Hotels GroupLast Updated: April 27, 2022Page 1 of 5Copyright InterContinental Hotels GroupLast Updated: April 27, 2022Page 2 of 5Copyright InterContinental Hotels GroupLast Updated: April 27, 2022Page 3 of 5Copyright InterContinental Hotels GroupLast Updated: April 27, 2022Page 4 of 5Copyright InterContinental Hotels GroupLast Updated: April 27, 2022Page 5 of 5Copyright InterContinental Hotels GroupLast Updated: April 27, 2022Page 6 of 5Copyright InterContinental Hotels GroupLast Updated: April 27, 2022Page 7 of 5Copyright InterContinental Hotels GroupLast Updated: April 27, 2022Page 8 of 5Copyright InterContinental Hotels GroupLast Updated: April 27, 2022Page 9 of 5。
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Job Profile
Job Title
Housekeeping Steward / Housekeeping Stewardess
Department
Housekeeping
Line Manager
Assistant Housekeeping Manager
Teamwork
Communication
Learning/Flexibility
Innovation & Creativity
Operative competencies
Service Delivery
nue Sensitivity
Health, Safety, & Environment
Can interact with a degree of fluency and spontaneity with native speakers.
2
B1
Can understand the main points of clear standard input on familiar matters regularly encountered in work, leisure, etc.
- emptying and cleaning ashtrays.
- cleaning offices in public area or when required by Housekeeping Manager.
- cleaning Guest Services area.
- keeping clean and setting up all public area assigned.
Preferable between 18 and 35 years old.Pleasant appearance, adequate grooming, healthy and a minimum height of165 cmfor male and160 cmfor female.
Technical Skills
Human Resources
None
Economical Resources
None
Competencies
1
Not relevant
2
Marginally relevant
3
Relevant
4
Very relevant
5
Strongly relevant
Core competencies
Passion for the Guest
Housekeeping experience in at least 4 stars hotel for 6 months or Housekeeping experience in a cruise ship Company for one contract.
Personal Attributes
- cleaning windows and glasses.
- cleaning public toilets.
- cleaning elevators inside.
- shining metal parts or brass.
- cleaning staircases.
- buffing floors.
1
A1
A2
Can understand and use familiar everyday expressions and very basic phrases aimed at the satisfaction of needs of a concrete type. Can communicate in a simple and direct exchange of information.
Team-player, able to work under supervision and to follow directions.
Certifications
STCW certifications (EFA-FFT-PSSR-SUR).
Salary
/
Incentive Bonus
/
Resources Managed
*One of the following: Italian, French, German, Spanish, Portuguese, Chinese (Mandarin)
Main Role Responsibilities
- cleaning and maintaining public areas to required standards.
- providing professional, courteous and friendly service to Guests in all areas of cleanliness.
- shampooing and vacuuming carpets.
- mopping floors.
- cleaning walls and ceilings.
- maintaining clean and working all assigned machines.
- managing handling’s luggage together with Deck Department.
- assisting for cabin helper when scheduled by Supervisor.
- performing any task assigned by Supervisor.
- if assigned to pool area, performing any task assigned: pool towelling, setting up deck sun chairs, cleaning showers, cleaning pool toilets, cleaning garbage containers, cleaning handrails, washing jogging track, washing API floor when scheduled, washing deck sun chairs when scheduled, sweeping and setting up tables and chairs, cleaning whirlpools, cleaning swimming pools, cleaning floor of pool area, helping for the buffet area outside when requested and performing any other tasks assigned by Supervisors.
Language skills
1
(A1-A2)
2
(B1)
3
(B2)
4
(C1)
5
(C2)
English
Third Language*
Fourth Language*
5
C2
Can understand with ease everything heard or read. Can express very fluently and precisely differentiating shades of meanings. Mother tongue.
4
C1
Can understand a wide range of demanding, longer texts and recognize implicit meaning.
Can express fluently and spontaneously.
3
B2
Can understand the main ideas of complex text.
Institutional Aim
To maintain a high level of cleanliness of assigned area.
Education
Diploma from Hotel orTourismSecondary School.
Professional Experience