Chapter 11 Memos and Minutes
chapter 11 etiqueete and signing a contract
Negotiators as hosts
• Dinner party
Negotiators as hosts
• Singing the contract
• • • • • •
Side-by-side arrangement Commonly used; Table horizontal to the door; Participants seated behind the table; Guests on the right; Signatories sit in the middle.
• Before the dinner party • In the party • After the party
Etiquette to be followed
• • • • • Exchanging business cards Shaking hands Exchanging gifts Dress code Conversation taboos
2.3 settlement of dispute
• Types of disputes
• 1 disputes concerning the performance of a contract; • 2 disputes concerning the nonperformance of a contract.
Negotiators as hosts
• Singing the contract
• • • •
Free-style arrangement For multilateral negotiations; Table horizontal to the door; Singing in turn.
Chapter 11 修改后英语
Information technology
• Since financial services is an informationintensive industry which draws on large volumes of inormation about markets. • Due to the advances in information technology since the 1970s, the financial services industry has been revolutionized.and such developments have facilitated the emergence of an intergrated international capital markets.
Deutsche Telekom德国电信
• Deutsche Telekom is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Europe. • Deutsche Telekom was formed in 1996 as the former state-owne monopoly Deutsche Bundespost was privatized.
• Market makers include commercial banks ( Citicorp,U.S.Bank)and investment banks( Merrill Lynch, Goldman Sachs ). • Commercial banks perform an indirect connection function. And investment banks perform a direct connection function.
《秘书英语》(第三版)教师用书 Unit 11
Unit 11 How Does a Secretary Make Reservations?本单元教学要求：1．了解订票过程2．熟悉订票要领3．掌握如何写备忘录4．了解伊斯兰教的一些信仰和习俗Section 1 Booking Airplane Tickets一、背景知识在涉外工作中，为上级出行及时订购往返机票、火车票、船票是一项十分重要而且具体的秘书工作。
秘书要十分熟悉相关机场、火车站和港口的航班、车次和客轮班次，为领导出行做好参谋和服务。
现在实行电话和网上订票，秘书要熟悉此道。
二、课前提问：1．Did you have the experience of booking any tickets?2．What did you tell the clerk when you booked the ticket?3．How many ways are there for us to make a reservation, in your opinion?4．Do you think it is necessary for us to book tickets beforehand? Why?5．If you go traveling, what means of transportation do you prefer?6．What should we pay attention to when we take a plane?三、语言学习1.airline 航空公司，其他表示航空公司的说法有：airways2.would like to do sth.想做某事：I would like to see Professor Li. 我想见李教授。
Would you like to have some tea? 你想喝点茶吗？3.at/for the moment目前：I have nothing to do at the moment. 我目前没事干。
商务英语课件chapter 11
• Market research :local conditions of the market, the opportunities in the overseas market, the preference and purchasing power of local customers.
• Establishment of business relationship: attending fairs, exhibitions and so on; checking the credit of business partners; (6 C’s—character, capacity, capital, country, currency and condition 商业道德，经营能力，资本，国别， 货币及市场供需）
1. name of the commodity 2. specifications
3. quantity 4. price terms (FOB, CIF, CFR) 5. terms of payment (L/C, collection, remittance) 6. time of shipment
Acceptance
• 1. complete acceptance • 2. effective only between the offerer and the offeree • 3.within the validity of the offer • 4. confirmed in written form
Step 2 international trade process （negotiation process）
inquiry-offer (counter offer)- acceptance-sign a contract
商务英语写作 chapter 11
外语教学与研究出版社
Sample Apology
P 154
外语教学与研究出版社
Apology letter—damaged goods
Dear Sir, It was distressing to learn that the chocolate we shipped to your firm last week arrived in bits and pieces. Per your request, a new shipment for 30 lbs. left our dock this morning and is scheduled for a afternoon delivery to you on May 26th. Please turn over the damaged goods to the driver at the time of deliver. I am sorry that this unfortunate incident occurred and sincerely appreciate your continued patronage.
外语教学与研究出版社
Ex 4 on p161
Dear Mr. White, Please accept my apology for having missed yesterday’s meeting. The flight from London was over 2 hours late departing because of the heavy fog. Hoping for clearance to take off at any time, airline attendants did not allow us to leave the plane to telephone. I am sorry for the inconvenience caused. Your understanding in this matter would be greatly appreciated. Yours sincerely,
chapter11
Customer-driven organizations •Long-term focus •Prevention-based management •Customer-driven strategic planning process •Customer satisfaction •Market share •Long-term profitability •Quality orientation •Total productivity •Voice of the customer is important •Professional treatment and attention to customers are required. •Provided according to customer requirements and needs •Increased market share and financial growth achieved through customer satisfaction. •Focus on error and defect prevention •It is best to provide fast-time-to-market products and services •People are an organization’s greatest resource.
Galbraith Mintzberg Mintzberg
Electronic customer/ supplier relationships Electronic customer/supplier relationships Electronic linking
IT Design Variables and Four Prototypical Organizations Virtual
商务翻译 Chapter 11
译文: 在承包商负责照管期间，倘如工程或其他 任何部分，或待用的材料或设备出现任何 损失或损坏，除第53.1.1条限定的风险情况 外，不论出于何种原因，承包商均应出资 弥补此类损失或损坏，以使永久工程在各 方面符合合同的规定，达到工程师满意的 程度。
If, before the Time for Completion of the whole of the Works or, if applicable, any Section, a Taking –Over Certificate（移交证书） has been issued for any part of the Works or of a Section, the liquidated damages for delay in completion of the remainder of the Works or of that Section shall, for any period of delay after the date stated in such Taking-Over Certificate, and in the absence of alternative provisions in the Contract, be reduced in the Proportion which the value of the Part so certified bears to the value for the whole of the Works or Section, as applicable.
•
Party A shall bear all expenses for advertising and publicity. 译文：甲方应承担所有广告和宣传费用的支出。
MBA必修课《管理沟通》英文版课件
The grapevine is an important source of information in mosting reports and oral presentations
Chapter 10 planning business reports and proposals
Chapter 11 writing business reports and proposals
Part III writing letters; memos; email; and other brief messages
Chapter 7 writing routine messages Chapter 8 writing badnews messages Chapter 9 writing persuasive message
Outsiders may form an impression of your organization on the basis of the subtle; unconscious clues you transmit through your tone of voice; facial expression; and general appearance
Chapter 3 municating interculturally
Part II applying the threestep writing process
Chapter 4 planning business message Chapter 5 writing business messages Chapter 6 pleting business messages
Chapter 11 costs
The relationship between MP/MC and AP/AVC
Assume, in short run, labor is only variable input, and they are paid in wage W. MC=∆TC/∆Q= ∆TVC/∆Q=W*∆L/∆Q =W/(∆Q/ ∆L)=W/MP MC and MP are inverses of each other MC rise, MP falls or MC falls , MP rise
Cost Curves and Their Shapes
Cost $
TC=TFC+TVC Total variable cost 30 Total Cost
20
10
Total fixed cost Output (shirts)
10
ቤተ መጻሕፍቲ ባይዱ20
30
AFC slopes downward. The vertical distance between the ATC and AVC curves is equal to AFC. MC declines initially, then increases. MC intersects AVC and ATC at their minimum points (efficient scale point). ATC and AVC are U-shaped.
Marginal cost (MC) measures the amount total cost rises when the firm increases production by one unit MC=∆TC/∆Q As in short run , change in TC=change in TVC MC=∆TC/∆Q= ∆TVC/∆Q
Memos
• 5) Numbering each paragraph clearly • 6) Be as objective as possible
• 4.3.1 Subject headings
• 4.3.2 Single topic • 4.3.3 Conversational tone • 4.3.4 Conciseness • 4.3.5 Visual signaling
4.4 Components of Memos
• The format for memos varies from company to company. However, all memos, regardless of format, include the following five guide words: - Memorandum or Memo, or Interoffice Memorandum. - Date. - To: (shows the name of the person who will receive the message. The receiver's job title is often included.) - From: (shows the name of the writer of the message.) - Subject: tells the topic of the memo. It should be clear, concise and complete.
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Chapter 11 Memos and Minutes
Memo and minute are common forms of communication with a company
Memo
Memo is short for what? Memorandum
Definition
Memo is a simple and efficient message that is used to remind of or draw someone’s attention to
certain matters.
Format
It usually omits the letterhead, salutation, complimentary close and signature block (签名块) that
are commonly used in business letters.
Advantage
It is efficient because its format coveys the rewriter’s ideas quickly and directly to readers.
Function
A memo can communicate information, announce policies, instruct employees, and make request
or offer advice.
Contents
A well-written memo usually consists of the following format:
Memorandum—The word written at the top center of the paper.
To—(stand at the left margin) It is followed by the name of the receiver.
From—(also staged at eh left margin) It is followed by the name of the writer / sender.
Date—(also staged at eh left margin) It is usually written Day-Month-Year. It is better to write the
full name of the month.
Subject—Identify the topic of the memo. It must be brief and clear, usually in a noun phrase or a
short sentence.
Body—It is the message itself and often written in limited number of paragraphs.
Body
A good memo body usually carries the following features:
Use conversational tone: You may use ordinary words, first-person pronouns, but you cannot be
casual with your writing.
Be brief: You can only convey what you intend to say, avoiding redundancy.
Have single topic: An effective memo usually discusses a single topic; thus the readers may
concentrate on that subject.
Minute
Definition:
Minute is a summarized or condensed record of what has taken place in a meeting.
Functions
It is a written record to be kept for further reference. It may record review of the past activities,
new decisions and polices, and provide the decision-making process.
Writing Principles
A well-written minute usually adheres to the following principles:
1. Start with the time, date and place of the meeting.
2. Clearly state who attended the meting and it may also include the apology (explanation) from
the person who was absent.
3. Describe what has happen in a meeting in detail.
Be concise and clear.
Make a complete record.
Summarize what occurred.
Be specific.
Be objective.
Use formal words and passive voice to describe what took place.
Questions
1. What is stated in heading of memo?
2. Does the memo clearly state what the wirier wants to tell the reader?
3. How does the author arranger the minute?
4. Identify the characteristics of the letters.
5. Give the general structure of these letters.
6. List the outline of the letters
7. What is the purpose of each letter?
8. Sum up the requiems for memos and minutes.
9. Give your impression o the messages and explain why you think so.