酒店专业术语参考

中文英文英文全称酒店Hotel Hotel 前台Front Desk Front Desk 总服务台Front Office Front Office 客房部Housekeeping Housekeeping 预订部Reservations Reservations 餐务部F&B Dept. Food and Beverage 人事部Personnel Personnel 工程部Engineering Engineering 维修部Repair and Maintenance Repair and Maintenance 销售部Sales Sales 宴会部Banquets Banquets 财务部Accounting Accounting 办公室Office Office 商务中心Business Center Business Center 安全保卫部Security Security 综合部Miscellaneous Miscellaneous 电脑中心Computer Center Computer Center 程控机房PBX / PABX Telephone Department 餐厅Restaurant Restaurant 酒吧Bar Bar 桑拿Sauna Sauna 咖啡厅Coffee Shop Coffee Shop 洗衣房laundry laundry 游泳池Swimming pool Swimming pool 理发厅Barber shop Barber shop 美容厅Beauty Salon Beauty Salon 健身俱乐部Health club Health club 娱乐中心Recreation Recreation 客房Room Guestroom 营业点POS Point of Sale

客房：

单人间Single Single 由一个人占用或使用的房间，其中有一个或两个单人床双人间Double Double 两个人占用或使用的房间，其中有一个双人床或两个单人床豪华单人间Queen Queen 其

中有一个豪华单人床，可以一个人住也可以两个人住特豪华单人间King King 其中设有一个特大号豪华单人床，可以一个人住也可以两人住三人间Triple Triple 由三人住的房间，其中设有一个双

人床和一个活动折叠床或是两个单人床和一个折叠床四人间客房Quad Quad or Quadruple 由四

人住的房间，其中设有两个以上单人床双人套间Twin-Double Twin-double or Double-Double 室内设有两个双人床，有时设有两个豪华双人床；可以一个人或多人居住两用套间Studio Studio 室内设有一个活动长沙发床，既是长条沙发也可以变换成床。同时室内也可能设有另外一个床

小套间Mini-Suite Mini-Suite or Junior Suite 室内设有一个床并附设有会客室（或起居室）的单人房间。有时，卧室与会客室分开大套间Suite Suite 室内有一个客厅或起居室并有一个或多个卧室

标准间Twin Twin 室内设有两个标准床，可以一个人住也可以两个人居住。

室内连房Conn. Room Connecting Room 大套间内设有两个以上的房间，各房间之间有门相连，客人室内活动方便

室外毗连房Adjo. Room Adjoining Room 室内没有门相连，但是室外是两门毗连海滨小舍Cabana Cabana 与游泳池或海滨毗连的客房免费房Comp Complimentary 无需付费的房

残疾人客房Handicap Rooms Handicap Rooms 专门为残疾人准备用的客房自用房House Use House Use 饭店员工占用而无需付费的房迎送好客套间Hospltality Suite Hospltality Suite 即通常

用于款待的多功能小套间大厦屋顶套间Penthouse Suite Penthouse Suite 大厦屋顶套间，可俯视城市风光维修房OOO Out-of-Order 暂时不能用的房间，或因为需维修非卖房OOI Out of Inventory 由于某种原因而较长时间不能出租的客房脏房Dirty Dirty 未清扫客房清扫房Clearing Clearing 正在清扫的客房清洁房Cleaned Cleaned 已清扫过的房已检房Ready Ready 已检查客房（清洁房一般也是已检房）可用房V/C Vacant and Ready 可随时出租的客房

占用房Occupied Occupied包含已占用（0/1）和预订占用（0/R）延长停留客房Stay-over Stay-over 下榻过夜的客人未整理房On-Change On-Change * 一般用Dirty 已租用但客人未使用房Sleep-out Sleep-out 客人已被登记下榻并付款，但客人并没有在里面居住跑帐房Skipper Skipper 客人已经离开饭店，但没有付款结帐错误占用房间Sleeper Sleeper 客人已走，但前台没

调整占房标志客人暂时不能进入房Lock-out Lock-out 房门已经被锁上或已经加上安全锁。此时客人使用饭店的客房钥匙已经不能进入房间

房类Type Type

房号RoomNo RoomNo 房价代码RateCode RateCode 价类Class Class 房价Rate Rate 门市价

List Rate List Rate 酒店报价单或对外公开报价的价格房数Rooms No. Rooms 客人租用的房间数目占用数Occupied Rooms Occupied 酒店已住客房和已被预订房的数目批准出租客房数Authorized Rooms Authorized 酒店批准出租客房数已出租客房数Sold Rooms Sold 酒店已经出租的客房数目可用房数Available Rooms Available 酒店中全部可用的客房数预订数Reservation No. of Reservation 酒店预订客房的数目其他* 见房类型。

其他要求Other Requests Other Requests 栏杆小床Crib Crib 室内连房Connecting Connecting 阳台Balcony Balcony 折迭加床Rollaway Rollaway 室外毗连房Adjacent Adjacent 游泳池观景Pool overlook Pool overlook

客人Guest Guest 旅行社Travel Agent/TA Travel Agent 代理Agency Agency 团队Group Group 公司Comp. Company 地区经营管理总裁Director Area Director 总经理Manager General manager and ownership 副总经理Assistant Mana. Assistant Manager 住店经理Resident Mana. Resident Manager 行政助理Admin. Assistant Administrative Assistant 区域销售主任Regional Director Regional Director 地区财务总监Area Controller Area Controller 客房部经理Executive Housekeeper Executive Housekeeper 总服务台经理Front Office Manager Front Office Manager

工程部经理Chief Engineer Chief Engineer 安全保卫部经理Director Security Director Security 人事部经理Director Personnel Director Personnel 餐务部经理F&B Director Food and Beverage Director 销售部经理Director Sales Director Sales 财务部经理Controller Controller 部门副经理Assistant Front Office Manager Assistant Front Office Manager 宴会部主任Director of Cartering Director of Cartering 餐务部副经理Assistant F&B Director Assistant Foot&Beverage Director 销售部主任Sales Manager Sales Manager 餐务财务主任Food&Beverage Controller Food&Beverage Controller 餐厅经理Restaurant Manager Restaurant Manager 财务部副经理Assistant Controller Assistant Controller 预订部主任Reservations Manager Reservations Manager 服务主管Superintendent of Services Superintendent of Services 跑菜部主管Outlet Manager Outlet Manager 厨师长Executive Chef Executive Chef 服务员主管Executive Steward Executive Steward 采购主管Purchasing Agent Purchasing Agent 收银员Cashiers Cashiers 夜班会计Night Auditor Night Auditor 办公人员Clerk Clerk

客房部经理Housekeeper Housekeeper 领班Inspector Inspector

客房服务员Housekeeping Staff Housekeeping Staff 总服务台工作人员Front Desk Clerk Front Desk Clerk 市场员SalesMan SalesMan 审计人Auditor Auditor 批准人Approved Approved 审阅者Reviewed by Reviewed by 操作员Operator Operator 取消预订Cancellation Cancellation 预订客人Reservation Reservation 担保预订客人Guaranteed Guaranteed Reservation 结帐离店客人Check-outs Check-outs 预订而未到客人No-shows No-shows 临时来下榻的客人Walk-ins Walk-ins 散客Transient Transient 过夜客人S/O Stay Over 将离客人Due Due to Checkout 延长下榻日期的宾客Overstays Overstays 提前结帐离店的客人Understays Understays 贵宾V.I.P. Very Important Person 姓名Name Name 性别Sex Sex 姓Last Last/Family Name 名First First 状态Status Status 生日Birth. Birthday 年龄Age Age 国家Country Country 电话Tel. Telephone 传真Fax Fax 地址Addr. Address 邮政编码Zip Zip Code Email Email Email 签名Sign. Signature 班次Shift Shift 团号GroupNo Group No 公司号CorpNo Corporation No 组Group Group 帐号Accnt Account 住客卡号CardId CardId 市场码Market Code Market Code 联系人Coordinator Coordinator 联系人电话ContractPhone ContractPhone 人数Pers No. Persons 成人Adults Adults 儿童Children Children 男宾数Males Males 女宾数Females Females 房数Rooms No. Rooms 结帐方式MOS Mode of Settle 确认否Confirmed Confirmed 确认方式Confirm Confirm 确认日期Confirm Date Confirm Date 接待方式Rece. Rece. 信用限额Credit Limit Credit Limit 来处Come