酒店术语

Hotel Terminology

Advance Payment

Money requested by the receptionist at the Check – In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.

Amenity

A gift for the guest with compliments of the Hotel. Liquor, fruit basket, etc.

Authorization Approval Code

A code given by credit card company to the hotel to indicate that they have extended credit

limit for one of its cardholder.

Average Transient Rate(ATR)

Average rate per occupied room, total rooms revenue divided by hotel transient rooms (excluding permanent revenue producing, temporary house use and complimentary rooms)

Accommodation

Description of bed – type and location of a particular room

Adjoining Room

Adjacent rooms that are not serviced by a connecting room

Advance Deposit

Money requested by the guest services Assistants at Check – In of a guest who did not make an advance reservation and who is unable to produce any of the credit cards accepted by Shangri – la Hotels and Resorts.

Allotment

Certain number of rooms allocated to travel agents for freesale purpose

Arrival

Date of Check – In.

Arrivals – Guests

Number of room check – ins for the period.

Available rooms

Total number of units excluding permanent House use rooms.

Average House Rate(AHR)

Total rooms revenue divided by total occupied rooms ( including permanent , house – use and complimentary rooms.)

Average length of stay

Represents the average number of days of a guest stay i.e. total guests divided by arrivals.

Average Room Rate (ARR)

Total rooms revenue divided by total number of revenue rooms ( excluding temporary house – use and complimentary rooms)

Back of the house

Parts of the hotel with which the guest does not normally come into contact with i.e.

personnel, housekeeping, Engineering, Accounts, etc.

Brunch

A meal served after breakfast but before lunch and taking the place of both.

Bed types

Double : 48-54 X 80 or smaller

Twin: 42 X 80 or smaller

Queen: 60 X 80 or smaller

King: 72-80 X 80 or smaller

Billing instructions

Specific instructions related to the settlement mode of guest’s charges.

Block

Room or rooms that are being hold for the guest on a certain date.

Booked to capacity

Refers to a situation when the hotel has accepted the maximum number of reservations and is unable to take any more without being placed in an overbooked situation.

Boot

This refers to the procedure followed when computer are changing systems packs or re-initializing the system to ensure that memory is reset before beginning a new program.

Bucket

The space allocated for printed folios, located at cashier stations.

Car claim check

An indication tag for the guest car that parked in the Hotel premises.