电话英语之秘书用语
90句外贸员常用的电话英语
90句外贸员常用的电话英语假如你是一个不太会说说外贸英语的常用语的人，又有英语电话进来的时候，千万不要手足无措，可用下述这些常用电话英语来应对。
打电话接电话1.This is his wife speaking.我是他的妻子。
2.Can I take a message for him?要我转告吗?3.May I have your name,please?请问您是谁?4.Is he available?他能接电话吗?5.Hello,is this 4474716?喂，是4474716号吗?6.I'd like to speak to Mr.Wang.我想和王先生讲话。
7.I'm sorry.Mr.Wang is out right now.对不起，王先生现在不在。
8.May I know when he'll be back?您能告诉我他什么时候回来吗?9.I'll just find out for you.我给您看看他在不在?10.Hello,are you still there?喂，您没挂断吧?11.Who is that speaking?请问您是谁?12.I'm so sorry that I made such an early phone call.对不起我这么早打电话。
13.Who do you wish to talk to?您要找谁呀?14.Is Sue James in?休·詹姆斯在吗?15.Hello!Is Sue there?喂!是休吗?16.Yes,speaking.是的，我就是。
②没找到人17.Beijing Trading Campany.May I help you?北京贸易公司。
请问有何贵干?18.We have two Zhongs.我们这里有两位先生姓钟。
19.Is that Bob Zhong,or John Zhong?你要接Bob钟，还是John钟?20.I'm sorry,he's not in the office now.很抱歉，他现在不在办公室。
秘书应该如何提高自己的电话礼仪英语作文
秘书应该如何提高自己的电话礼仪英语作文全文共3篇示例，供读者参考篇1How Secretaries Can Improve Their Telephone EtiquettePhone etiquette is an essential skill for secretaries in today's fast-paced business world. As the first point of contact for many clients and colleagues, secretaries must ensure they are conveying a professional and polished image over the phone. Here are some tips on how secretaries can improve their telephone etiquette:1. Answer promptly and politelyOne of the most important aspects of telephone etiquette is answering the phone promptly and politely. Secretaries should always strive to answer calls within three rings and greet callers with a warm and courteous tone. This sets a positive tone for the conversation and shows respect for the caller.2. Identify yourselfWhen answering the phone, secretaries should always identify themselves and their company. This helps the callerknow they have reached the right person and sets a professional tone for the conversation. For example, "Good morning, this is Jane Smith from ABC Company. How may I assist you today?"3. Active listeningActive listening is crucial in phone conversations to ensure understanding and effective communication. Secretaries should listen carefully to the caller's needs and ask clarifying questions if necessary. This demonstrates a commitment to addressing the caller's concerns and provides a more personalized service.4. Speak clearly and conciselyClear communication is key in phone conversations, as callers rely on voice quality and tone to understand the message. Secretaries should speak clearly, at a moderate pace, and enunciate their words to ensure they are easily understood. Additionally, using concise language helps convey information efficiently and avoids misunderstandings.5. Professional toneMaintaining a professional tone throughout the conversation is essential for secretaries. This includes using polite language, refraining from slang or informal expressions,and avoiding speaking too quickly or too loudly. A professional tone conveys competence, respect, and reliability to the caller.6. Handle difficult callers gracefullyNot all phone conversations will be smooth sailing, and secretaries may encounter difficult or irate callers from time to time. In these situations, it's crucial to remain calm, composed, and empathetic. Secretaries should listen to the caller's concerns, acknowledge their feelings, and offer solutions or escalate the issue as needed.7. Take accurate messagesWhen taking messages for colleagues or clients, secretaries should ensure they record all relevant information accurately. This includes the caller's name, contact information, reason for calling, and any specific instructions. Taking detailed messages helps avoid miscommunication and ensures that messages are relayed promptly.8. Follow up promptlyAfter a phone conversation, secretaries should follow up promptly on any action items or commitments made during the call. This could include sending a follow-up email, scheduling ameeting, or providing additional information. Timely follow-up demonstrates professionalism and reliability to the caller.In conclusion, telephone etiquette is a crucial skill for secretaries to master in the business world. By following these tips and practicing good communication habits, secretaries can improve their phone etiquette and enhance their professionalism and effectiveness in handling phone calls. Remember, the way you answer the phone can make a lasting impression on callers, so strive to make each interaction positive and professional.篇2How Secretaries Can Improve Their Telephone EtiquetteIn the fast-paced business world, effective communication is essential for success. As the first point of contact for many organizations, secretaries play a crucial role in representing their company over the phone. Therefore, it is important for secretaries to master the art of telephone etiquette in order to leave a positive impression on callers. Here are some tips for secretaries to improve their telephone etiquette:1. Answer promptly and professionallyWhen answering the phone, secretaries should do so promptly and professionally. This means picking up the phone within three rings and greeting the caller with a polite and professional tone. A simple "Good morning, ABC Company, this is Jane speaking. How may I help you?" can go a long way in creating a positive first impression.2. Speak clearly and confidentlyClear communication is key when speaking on the phone. Secretaries should speak slowly and clearly, enunciating their words to ensure that the caller can understand them. Additionally, speaking with confidence can convey professionalism and competence, helping to build trust with the caller.3. Use proper phone etiquetteSecretaries should always use proper phone etiquette when speaking on the phone. This includes avoiding interrupting the caller, listening attentively, and using polite language such as "please" and "thank you". It is also important to avoid using slang or jargon that the caller may not understand.4. Take accurate messagesOne of the key responsibilities of a secretary is to take messages for their colleagues. When taking a message, it is important to write down the caller's name, phone number, company, reason for calling, and any other relevant information. This ensures that the message is accurately relayed to the intended recipient.5. Transfer calls efficientlyWhen transferring a call to another colleague, secretaries should do so efficiently and professionally. Before transferring the call, they should inform the caller that they will be transferred and ensure that the colleague is available to take the call. It is also important to provide the colleague with any relevant information about the caller before transferring the call.6. Handle difficult callers with graceDealing with difficult callers is a common challenge for secretaries. When faced with a difficult caller, it is important to remain calm and professional. Secretaries should listen attentively to the caller's concerns, empathize with them, and try to find a solution to their problem. If necessary, they can escalate the call to a manager or supervisor for further assistance.7. Follow up promptlyAfter a phone call, secretaries should follow up promptly with the caller if necessary. This may involve sending an email, scheduling a follow-up call, or providing the caller with any requested information. Following up in a timely manner shows professionalism and attentiveness to the caller's needs.In conclusion, mastering telephone etiquette is essential for secretaries to effectively communicate with callers and represent their company in a positive light. By following these tips, secretaries can improve their telephone etiquette and leave a lasting impression on callers.篇3How secretaries can improve their telephone etiquetteIn today's fast-paced business world, effective communication is essential in order to maintain professionalism and efficiency. One of the most common forms of communication in the workplace is through the telephone. As a secretary, it is important to have good telephone etiquette in order to leave a positive impression on callers and ensure smooth communication. Here are some tips on how secretaries can improve their telephone etiquette:1. Answer promptly and professionally: When answering the phone, it is important to do so promptly and in a professional manner. Answer with a clear and friendly tone, and identify yourself and your company. For example, "Good morning, this is Sarah from ABC Company, how may I assist you?"2. Listen actively: Listen attentively to the caller and refrain from interrupting. Take notes if necessary to ensure you have all the information you need. Repeat back key points to confirm understanding and show that you are actively engaged in the conversation.3. Speak clearly and confidently: Speak clearly and slowly, enunciating your words to ensure the caller can understand you. Avoid using slang or informal language, and maintain a professional tone throughout the conversation.4. Be polite and courteous: Always be polite and courteous to callers, regardless of the nature of the call. Use phrases such as "please" and "thank you" to show respect and appreciation for the caller's time.5. Offer assistance and follow up: If the caller has a query or request, offer to assist them to the best of your ability. If you are unable to provide an immediate solution, assure the caller that you will follow up and provide further assistance as needed.6. Maintain confidentiality: When taking calls, ensure that you maintain confidentiality and do not disclose sensitive information to unauthorized individuals. Be mindful of the information you are sharing and only provide details that are necessary for the conversation.7. End the call politely: When ending the call, thank the caller for their time and inquire if there is anything else you can assist with. Offer to transfer the call or take a message if needed. Close the call with a polite farewell, such as "Thank you for calling, have a great day."By following these tips and practicing good telephone etiquette, secretaries can enhance their communication skills and leave a positive impression on callers. Effective communication is key to building professional relationships and ensuring efficient workplace operations. Secretaries play a crucial role in facilitating communication, and having good telephone etiquette is essential in performing their duties effectively.。
有礼貌的英语英语礼貌用语
有礼貌的英语-英语礼貌用语英语常用礼貌用语英语常用礼貌用语语言是传递信息和表情达意的工具。
为了更顺畅的交流，为了建立良好的个人形象，为了避免交流中尴尬或冲突的发生，人们要使用礼貌用语，英语也是如此。
英语礼貌歌：Hello! Hi!是Goodbye!是同学多日不见面，相见问好答语常用初次认识新朋友，握手问好打扰别人问问题，开口先说别人关心帮助你，感谢用语致谢用语要牢记，Thats OK.有了过错表歉意，Im sorry.客人来访把门开，Please come in.Sit down, please.Please have some tea .征求意见和请求，同意许可Yes. / Sure. / Certainly. / OK!别忘了。
英文中一些常见的单词，如：thanks，hello，hi，sorry等，均属于最简单的英文礼貌用语。
交谈时对方因感冒而打喷嚏，对方会说：英文礼貌用语例句：1. I thought you were needing me, Mr. .Singer.；2. May I come in, please?；3. Every piece of luggage has to be examined through.；等等。
礼貌用语的运用：Can you pass me...? vs Give me...人们不喜欢别人支配他们去做事情，因此有时想直接得到你想要的可不是那么简单。
换掉那些听起来是命令的语句，例如Could you give me five minutes? vs Go away.你工作非常的忙，但是你的同事却请你帮忙。
当你工作非常紧张而不能做其他的事情的时候，只说Excuse me. vs Move.让别人Im afraid I cant. vs No.有时侯要拒绝一个朋友的邀请非常的困难。
只说I would like... vs I want...用下面的词表示请求常常被认为很不礼貌，Would you mind...? vs Stop it!如果有人做你不喜欢的事，而且可能还很不礼貌？你该怎样阻止他们呢？要想得到理想中的结果，不用大声叫嚣Can you hold, please? vs Wait.在电话中是否选择适当礼貌用语可以使对话更有效或中止对话。
电话英语精华版 中英文对照
电话用语精华版(1)一、要找的人不在A: Hello, this is carol. May I speak to miss chen?B: Y es, one moment please. I’ll get her for you.Ok. Please hold on for a moment, I will put you through.A: Thank you.B: I’m sorry, she's not at her room right now.Sorry. She is not in the office at the moment. Can I take a message?A: oh, I'll call her again.翻译a:喂，我是卡罗，可以请陈小姐听电话吗？b:好，请等一下，我为你转接。
a:谢谢。
b:对不起，她现在不在。
a:那我在打给她。
二、自我介绍时，请注意：1. "hello"等于是中文的“喂”，随时随地可用。
2.打电话先行自我介绍是一种礼貌。
电话中最常用" this is~"的形态而不是"here is~"或"i am~",这是打电话需要注意的。
3. " may i speak to~"也可以换成是"can i speak to~"请~听电话。
三、抱歉这么晚打来的说法：1. I'm sorry to call you so late.对不起这么晚打电话来。
2. I hope I didn't catch you at a bad time.抱歉这种时候找你。
（含有希望没有打扰到你的意思）3. I hope I didn't wake you up so early.我希望这么早没有吵到你。
4. I'm sorry to call you so early.对不起这么早打电话来。
商务英语的电话礼仪
商务英语的电话礼仪商务英语的电话礼仪商务英语电话礼仪【1】1.呼叫方和接线员常用电话英语口语A.确认身份TAB Corporation. Can I help you?TAB Corporation. How may I help you?Hotel International. May I help you?J&C Consultancy. What can I do for you?This is Paul Smith speaking.Hello, this is Paul Smith from Shipping International.Hello, this is James Lee calling from BHI in New York.Hello, this is Wang Ping calling from Singapore.B.转接电话用语May I speak to Mr. Brown?I’d like to sp eak to John Martin, please.Could I speak to John Martin, please?Could you put me through to the sales department?Could you tell me the number of the sales department?I’ll put you through.I’m putting you through.I’m connecting you now.The number of the sales department is 334. Shall l connect for you?2.呼叫方和被呼叫方常用电话英语口语A.接电话及说明原因Hello, this is Jane speaking. May I help you?Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.Who’s calling, please?James speaking.Hello, this is John Lee. It’s concerning the July order.Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order.Hello, this is Peter Anderson. I’m returning your call.Hello, James. This is Peter. Mike asked me to call you about…B.确认信息There are two things I want to mention.Can I just make sure I’ve got this point?You mean the first thing I have to do is ship the goods in July. Is that right?So, we will meet on Monday, 9 o’clock in the morning. Is that right?C.如何结束电话沟通Thanks for calling.Thanks for calling back.Thank you for the information.I look forward to seeing you soon.I look forward to meeting you.I’m looking forward to our next meeting.Have a good weekend/journey/holiday.Talk to you later.3.电话留言常用电话英语口语May I take a message for you?Would you like to leave a message?Could I ask who’s calling, please?Could you give me your phone number, please?Could you say that again/ repeat that?Could you speak a little more slowly, please?I’ll give her the message as soon as she’s back.I’ll ask him to call you first thing tomorrow.I will ask her to call you back as soon as she is free.4. 打错电话及其他常用电话英语口语I’m afraid you’ve dialed the wrong number.I’m afraid you’ve got the wrong number.The line is engaged/in use/busy.You’re w anted on the phone.He hung up on me.商务英语电话礼仪【2】1、A Longer Message 记录较长的留言2、G:I'm trying to reach Mr.White in Room 3301, but there's no answer.Could I leave a message for him?旅客:我想和3301房间的 White先生通电话，但是没有人接，我能给他留言吗?3、R:Certainly.The message is for...? 接待员:当然可以。
英语电话交流用语
英语交流用语Hello informalThank you for calling Boyz Autobody. Jody speaking. How can I help youDoctor's office.Hey George. It's Lisa calling. informalHello, this is Julie Madison calling.Hi, it's Gerry from the dentist's office here.This is she.Speaking.The person answering says this if the caller does not recognize their voice.Is Fred in informalIs Jackson there, pleaseinformalCan I talk to your sister informalMay I speak with Mr. Green, pleaseWould the doctor be in/availableJust a sec. I'll get him. informalHang on one second. informalPlease hold and I'll put you through to his office.One moment please.All of our operators are busy at this time. Please hold for the next available person.Could you please repeat thatWould you mind spelling that for meCould you speak up a little pleaseCan you speak a little slower please. My English isn't very strong.Can you call me back I think we have a bad connection.Can you please hold for a minute I have another call.Sammy's not in. Who's this informalI'm sorry, Lisa's not here at the moment. Can I ask who's callingI'm afraid he's stepped out. Would you like to leave a messageHe's on lunch right now. Who's calling pleaseHe's busy right now. Can you call again laterI'll let him know you called.I'll make sure she gets the message.Yes, can you tell him his wife called, please.No, that's okay, I'll call back later.Yes, it's James from CompInc. here. When do you expect her back in the office Thanks, could you ask him to call Brian when he gets inDo you have a pen handy. I don't think he has my number.Thanks. My number is 222-3456, extension 12.Okay, I've got it all down.Let me repeat that just to make sure.Did you say 555 Charles St.You said your name was John, rightI'll make sure he gets the message.Hello. You've reached 222-6789. Please leave a detailed message after the beep. Thank you.Hi, this is Elizabeth. I'm sorry I'm not available to take your call at this time. Leave me a message and I'll get back to you as soon as I can.Thank you for calling Dr. Mindin's office. Our hours are 9am-5pm, Monday-Friday. Please call back during these hours, or leave a message after the tone. If this is an emergency please call the hospital at 333-7896.Hey Mikako. It's Yuka. Call me informalHello, this is Ricardo calling for Luke. Could you please return my call as soon as possible. My number is 334-5689. Thank you.Hello Maxwell. This is Marina from the doctor's office calling. I just wanted to let you know that you're due for a check-up this month. Please give us a ring/buzz whenever it's convenient.Well, I guess I better get going. Talk to you soon.Thanks for calling. Bye for now.I have to let you go now.I have another call coming through. I better run. I'm afraid that's my other line.I'll talk to you again soon. Bye.商务英语实战宝典14．You’re welcome．别客气.15．Is Mary there玛丽在吗16．Mary is out right now．玛丽现在不在.17．Why don’t you call back later this afternoon您不妨今天下午再打来.18．When will she be back她何时会回来19．Will it be too late if I call around 10∶00 this evening如果我在晚上10点左右打来会不会太晚Dialogue AA：Receiver B：SmithA：Good morning．Beijing Trading Company．May I help youB：Good morning．This is Mr．Smith of King Electronics Compa-ny．I’d like to speak to Mr．Zhong,please．A：We have two Zhongs here．Is that Bob Zhong,or John ZhongB：Bob．A：Mr．Bob Zhong in the Overseas Sales DivisionB：Right．A：I’m sorry,he’s not in the office now．B：Do you have any idea when he’ll be backA：I’m sorry,I have no idea．B：Can you ask him t o call me when he cames backIt’s urgent．A：Yes,I will,Mr．Smith．B：Thank you．A：You’re welcome．Dialogue BA：Receiver B：George Richter C：WhiteA：Hello．ABC Gompany．May I help youB：Hello．This is George Richter．May I speak to Mr．DavisA：I’m sorry but he’s in Shanghai on business．B：Do you have any idea when he’ll be backA：Probably sometime tomorrow．B：I have a question abut the E-4800 computer．Is there any one else who can help meA：Of course．Miss White is the export manager．Would you like to speak to herB：Yes,please．A：OK．I’ll just put you through．B：Hello．This is White speaking．Can I help youA：Hello．This is George Richter of Beijing Trading Company．Is it possible to make a change in our orderThe order number is1518．C：And what kind of change did you want to make,sirB：Well,we ordered twenty E-4800s,but we want to change them to P-6800s．L：Just a moment,please…Oh,I’m sorry,but they have already been sent．Dialogue CA：Mary’s father B：JaneA：Hello．B：Hi．This is Jane．Is Mary thereA：I’m sorry．Mary is out right now．She went shopping with her Mom．B：When will she be backA：I’m not sure．Why don’t you call back later this afternoonB：Will it be too late if I call around 10∶00 this eveningA：That’s all right．We don’t go to bed early．B：Thank you．ByeA：Good-bye．Words and Expressionstrade vi．做生意；交易 company n．公司；商号 electronics n．电子学 overseas a．海外的sale n．出售,出卖 division n．分,分割,分裂 urgent a．紧迫的,催促的 business n．商业；营业；商店probably ad．很可能；或许,大概 export ／ vt．输出,把……出口 order n．等级,序次,秩序send vt．送,寄 around prep．在……周围,环绕外企办公室英语问他, “And you are“ 你是所以像这种简单又好用的句子大家一定要记起来喔3. I’ll put her on the phone. Just a second. 我会请她听, 请等一下.Put someone on the phone 这个片语就是说请某人听. 例如你打找你女朋友, 结果女朋友的同事接了, 就开始跟你东扯西扯, 问你们昨天是不是吵架了啊什么时候要结婚啦, 这时如果你实在不想跟她讲了, 就可以说, “Could you please just put her on the phone“ 你能不能请她来听啊反过来如果今天是你接到了, 结果要找的是别人, 你就可以说, “Ok. I’ll put her on the phone. Just a second.“ 好, 我会请她听, 请稍等一下. 上面讲的 put someone on the phone, 指的多半是只有一只时, 但如果像公司里有许多分机, 则用‘转接’ transfer 或是 redirect. 会比较恰当. 例如同样的情况你可以说, “I’m transferring your call.“ 或是“I’m redirecting your call.“ 我帮你转接到分机给她. 如果是接线生转接的话, 他们有时就只简单地说, “One moment, please.“ 或是, “OK. I’ll put you through.“4. Would you mind holding for one minute 你介不介意稍微等一分钟啊在美国如果有机会打给客户服务 Customer Service部门, 如果没意外的话都会听到以下的录音, “All of our representatives are currently busy serving their customers. Your call will be answered in approximate 5 minutes“ 我们所有的客服人员都在忙着服务他们的顾客, 请等五分钟后, 就会有人接听你的, 然后十分钟过去了, “Please continue to hold, your call is very important to us.“ 请继续等候, 你的来电对我们非常重要. 所以大家要知道, 老美基本上对这种无止境的等待是深恶痛绝的. 所以要记得, 如果人家打来, 千万不要因为听不懂就说, “Hold on“, 然后就跑去求救兵, 这对打来的人是十分不礼貌的. 如果万不得已一定要请他稍候, 我们要客气一点地说, “Would you mind holding for one minute“ 所以记得要给对方一个明确的时间, 例如 one second 或是 five minutes 不要让对方无止境地等下去. 但是如果一分钟到了你还没忙完, 则最好再说一次, “Sorry, I am still on the phone. Co uld you hold for another minute“ 对不起, 我还在讲, 能不能再请你稍候一分钟.5. He’s out for lunch. Would you like to try again an hour later 他出去吃午餐了, 你要不要一小时后再打来受到中文的影响, 许多人要讲某人‘出去’吃午餐了常会说成, “He went out for lunch.“ 其实这个 went 是多余的, 通常老美只讲 be out for something 就行了. 如果要再简化一点, 单说, “He is on lunch.“ 或是“He is on lunch break.“ 他正在休息时间. 这样子也可以.如果别人要找的人不在, 通常我们有二种选择, 第一种是请别人晚点再打来, 除了像例句用 try again/ call again 之外, 我们也可以用call back/ try back 这样的讲法. 例如你可以建议别人, “Why don’t you call back in 30 minutes“ 你何不 30 分钟后再打来呢第二种选择就是请对方留言, 客气一点的讲法是, “May I take your message“ 或是“Would you like to leave a message“ 你想留言吗6. She is not here but you can call her machine.她不在这里, 但是你可以打她的答录机.老美管答录机叫 answering machine 或是也有少数人叫 answer machine. 但是在一般的对话中常常简称 machine. 例如“You can call her machine.“就是说, 你可以打她的答录机留言. 或是你打给某人, 但你想他很可能不在, 这时你就可以说, “I’m expecting a machine.“ 我想会是答录机接的. 如果是“I want to check on my machine.“ 则是说我要检查答录机里的留言.记得喔通常人家讲someone’s machine 时百分之九十九都是指答录机而言, 你可别傻傻地问人, “Answering machine“ 像六人行Friends 里有一集 Chandler 说, “I got her machine.“ 结果 Joey 还呆呆地问他, “Her answering machine“ Chandler 就讽刺 Joey 的无知说, “No. interestingly enough, her leaf blower machine picked up the phone.“ 很有趣喔, 不是答录机喔而是她的吹落叶机接的. 注: 美国的萿叶都不是用扫的, 而是用吹的, 很神奇吧而leaf blower 就是那种背在身上拿来吹落叶的机器啦7. I’m interested in yo ur CRM software. Can you give me an quote 我对你们的客户关系管理软体有兴趣, 能跟我报个价吗之前讲的都是别人打进来要怎么回答, 现在要讲的是如果你打给别的公司要怎么讲. 通常你会打给别的公司不外乎以下几种状况: 询价,下订单, 追踪订单, 应征工作, 推销产品等等. 首先谈到询价. 如果只是要请对方大略地估个价钱, 你可以说, “Can you give me a quote“ 或“Can you give me an estimate“ 但是提醒大家, 这个quote 发 /kwot/ 的音, 记得要特别强调那个 /wo/ 的音, 不然老美会以为你在说 coat /kot/ 或是 court /kort/ 这个字. 这种情况就发生在我身上不只一次, 有一次拿车去修车厂估价, 我跟技工说, “Can you give me a quote“ 他却回答我, “You need a coat“ 扯了半天他才搞懂, 后来我才知道原来自己 quote 的音发错了. 所以最好的就是用 estimate, 这个字是绝对不会发错的.另外, estimate 和 quote 也可以指‘报价单’而言, 例如你可以要求别人, “Can you send me a sample with an estimate ASAP“ 能不能请你尽快送一份样品和报价单给我8. I’d like to place an order for a DL-1100 color printer.我想要下一份 DL-1100 彩色印表机的订单.以前每次为了买东西而打给人家, 我都直接说, “I want to buy this, I want to buy that.“ 当然啦要买东西的人最大, 不管你说什么别人都一定会想把东西卖给你的. 只是你如果直接说 buy 听来比较像是日常生活在说的对话. 如果像是公司要采购商品时, 最好正式一点用 order, 或是更完整一些说 place an order for, 例如“I want to order a color printer.“ 或是, “I want to place an order for a color printer.“ 都是不错的用法.9. I’m calling to check my order sta tus.我打来查看我订单的状况.以前我因为不知道 check order status 这个用法, 常拉拉杂杂讲了一堆才能表达我的意思. 例如我可能会说, “I ordered somethingyesterday. Can you check if you’ve shipped it or not.“ 这句话听起来是不是蛮笨的后来我暗中观察, 同样的情况原来老美居然都简简单单地说“I want to check my order status.“ 或是“I want to track my order status.“ 就能完整地表达这句话的意思, 真是太神奇了.这让我想到有一次在机场也是, 我想问柜台小姐我的朋友倒底坐哪一班飞机, 那班飞机有没有慢分, 他大概几点会到, 当我好不容易讲完这么长一串时, 柜台小姐居然只回了我一句, “You wanna check passenger status“ 差点没昏到, 原来我只要用 check passenger status 就行了喔10. I was referred to you by Mr. Gordon.我是 Gordon 先生介绍我来的.打到别人公司如果是有求于人的话,例如要去应征啦或是推销东西啦, 最好能先攀点关系啦例如最常用的招数, 我是某某人介绍来的, 就是“I was referred to you by someone.“ 注意, 介绍在这里用 refer 而不是用 introduce. 还有呢如果你今天拿到了该公司的折价卷, 则最好也是开宗明义地说, “I got your number from a coupon, which says your product is 50% o ff today.“ 我是根据你们折价卷上的号码打过来的, 它上面写着今天产品五折优待. 这样子让他想赖都赖不掉. 总之呢先表明自已是怎么搭上这条线的, 这样子别不会有突兀的感觉啦.。
秘书英语unit 2 Office Etiquette
Vocabulary • • • • 1. 2. 3. 4. Digital Corporation数码公司 be available to do 可以。。。 presentation 介绍，讲解 connect …to … 连接，接通
Listening • Sample 2 • 1. What‟s the message taken by the man? • 2. When and where will Mr. Taylor and Mr. Ronald meet next week?
• 3. Be prepared before you answer the telephone — have a pencil and a pad of paper ready when you answer the telephone. Be prepared to be an “active” listener, taking notes of what the caller says. It is important to write down the name of the person and to say it during the conversation. People “love” to hear their own names.
秘书英语词汇
秘书英语词汇Unit 11.feel n. 明白得2.sense n.感受，明白得3. connotation n.言外之意，隐含的意思4. passive adj.被动的5. desktop computer 台式电脑6. workplace 工作场所7. take…away 减少；拿走8. make a way for sth. 为、、、让路（开路）9. redefine vt. 重新定义10. flexible adj. 灵活的11 personal assistant 私人助理12. executive assistant 行政助理13. promote vt. 升职，擢升14. top-flight 最高级的，一流的15. classify v. 分类，归类16.analysis n.分析17. census n.普查，调查18.top vt. 排名第一19. shrunk vi. shrink的过去式，缩减20. consulting firm 咨询公司21. comparison n. 对比，比较22. demographer n. 人口统计学家23. title n. 称号，头衔24.predict vt. 推测25. up-scaled adj.高等的，高档的26. Clerical Officer 办公室职员27. Clerical Assistant 办公室助理28. classification n. 分类29. switchboard n. 总机30. receptionist n. 接待员31. apart from 除、、、以外32. procedure n.程序33. appointment n.预约，约见34. without undue hesitancy 以免措手不及35. particulars n. 详细信息36. register n./v. 登记；登记簿37. caller n. 来访者38. make note of 做笔记39. executives n. 治理人员40. tidy up 收拾、整理41. attend to do sth.关注，考虑42.odds and ends 零星的杂事43. in connection with 与、、、有关44. Advertisement n.广告45. application form 申请表46.draft vt.起草47.International Communication Manager(ICM)国际关系部经理48.Human Resources Manager 人类资源部经理49.offer to do sth. 提议（提供）做某事50.further adj. 另外的，另一的51.keep ab. informed of sth. 告知某人某事52. available adj. 有空的，可利用的Unit253.sales report 销售报告54.filing system 档案系统55.upward trend 上升的趋势56.outlet n.销路、市场57.new range 新的种类58.provisional adj. 临时定的59.installment n. 分期付给60.allocation n. 份额61.quota n.配额62 plain vt.埋怨63.assure vt.保证、担保64.sufficient adj.足够的、充分的65.notify vt.通知、通报66.check up 检查67.revise v.改变、变动68.stock v.存货，供货69.budget n.预算70.estimate n.估量71.insist v.坚持72.manilla n.吕宋纸73.unit n. 件（数）74.recommend v. 建议75.indent n. 定货76.deliver v. 送货，交付77.bring forward 提早assure: 向、、、保证Unit 378.glass beads 小玻璃珠子769.out-of-the-way 偏僻的80.get by （生活）尚过得去81. civilization n. 文明82. anchor n. （船上的）锚83.bay n. 海湾84 modity n.日用品，商品85.conch n.海螺壳86.shell n. 贝壳87.travel agent 旅行社88.on the lookout for 查找89.alternative n. 可供选择的事物90.discriminating adj. 有鉴赏力的91.client n.顾客，客户92.go ahead with 推动93 mercialization n. 商业化94.vast adj. 庞大的95. portable adj.便携式的96.casino n.赌场97. go-ahead adj.有开拓精神的98.go off （去）进行99.explore v.探究100.interior n.内部，深处101.untapped adj.未被利用的102.boom n.繁荣、兴盛103.memo n.备忘录104.internal adj.内部的105. reference 编号106. Managing Director 常务董事107. in the circumstances 在这些情形下108. an advertising campaign 广告宣传活动109. circulation n. 发行量120. launch v. 举办，开办121. insert v. 插入122. trade journals 贸易杂志123. sales literature 推销商品的宣传资料124. send out 发行125. prospective adj. 潜在的，以后的126. mail shots 邮寄广告资料127. trade restrictions 贸易限制128. quotas n. 定额，配额129. assess v. 估量，评估130. foreign exchange 外汇131. go into 研究132. commission v. 托付133. would-be 以后的134.dispatch v. 发送，派遣135. discrepancy n. 差别，不同之处136. database 数据库137. format 格式138. flow down 传达下来139. hazard 危险物，危险140．safety officer 安全部主任涉外秘书英语有关词汇：Ⅰ.Telephoningarea code （的）区号busy signal占线信号connect（）接、转direct call 直播transfer转移、调动party当事人collect call对方付款conference call 会议credit card信用卡credit line信贷额度dial 拨号answering service 接待服务go ahead请讲switchboard总机extension 分机courtesy礼貌message消息、口信via通过。
打电话要用的英语对话常用语句型
打电话要用的英语对话常用语句型在英语考试的听力中，我们需要通过录音中的情景对话来听取我们所要的答案，今天店铺在这里为大家分享一些打电话要用的英语对话常用语，欢迎大家阅读!打电话的英语对话首先肯定是问候语，简单举例说一下两个人打电话时的对话，比如说A在接电话，B要找的人不在A：Hello!Who is that?B:Hello!This is B .May I speak to ......?A:Sorry,he/she isn't here.Can I take a message for you?B:That's very kind of you,please tell ......that ......再比如说B打电话给A，正好要找的人就是AB:Hello!May I speak to AA:Speaking./This is A speaking.切记，在电话中切不可用日常生活中的那种问候方式，比如说：“Who are you?”或“I am ...”这样是很不礼貌的。
Dialogue 1In this conversation, Sally is a receptionist for a major computer hardware supplier. This particular morning, she is also filling in for a personal secretary who called in sick.Sally: Good morning, ABC Computers, Sally speaking. Can I help you?Caller 1: Yes, I'm Dave Michaels. I'd like to talk to Amy Winters, please.Sally: Just a moment, please. I'll transfer you.Caller 1: Thank you.Sally: Good morning, ABC Computers, Sally speaking. Can I help you?Caller 2: My name is Lance Stevens. May I speak to your Customer Service manager?Sally: I'm sorry, he's in a meeting. May I take a message?Caller 2: When will he be available?Sally: I don't know, sir. Would you like to leave a message?Caller: No, that's OK. I'll call back.Sally: Good morning. Ms Carling's office. What can I do for you?Caller 3: This is Marlene Casper. I need to meet with Ms Carling. She knows who I am.Sally: Hold on , please. I'll check her schedule... You can meet with Ms Carling at 10:00 tomorrow.Caller 3: That'll be fine. Thank you very much.中文参考:在这段对话中,Sally是一家大型电脑硬件供应商的接待员。
商务英语之电话实用语
商务英语之实用语自己不会说英语时的应急用语：不擅长说英语的人接到英语时，千万不要手足无措，可用下述几种方式沉着应答。
(1) 请稍待片刻。
Just a moment, please.(2) 请别挂断。
我找一位会说英语的人来.Hold the line, please. I’ll get an English speaker.(3) 请等一下。
我找个人来听。
Hold on, please. I’ll get someone to the phone.(4) 很抱歉，我英语说得不好。
我找位会讲英语的人稍后回给你。
请教您的大名及号码? I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?接的开场白：拿起话筒的时候，可先用Hello. Good morning. Good afternoon. 等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安。
这里是正泰贸易公司。
我能效劳吗? Good morning. This is Chengtai Trading Company. May I help you?(2) 午安。
这里是大安商业银行。
我能为您效劳吗?Good afternoon. This is Dan An Commercial Bank. What can I dofor you?(3) 先锋电子。
我是吴玛莉。
Pioneer Electronics. This is Mary Wu speaking.(4) 喂。
海外营业部。
我是王大明。
Hello. Overseas Sales Department. Taming Wang speaking.(5) 喂。
这里是王公馆。
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电话英语之秘书用语
http://sh.vip.alibaba.com 时间：2005-12-02 09:17
到国外出差之前，一般而言都以传真和外国的当事者取得晤面的约定，很少用电话联络。但是
在国内，或是自己在国外需要紧急晤面的时候，利用电话则较为方便。在本篇中所要介绍的是
要求晤面的人：
（1）正确介绍自己的姓名，与正确获知对方姓名。
（2）要询问希望与谁晤面，并且把意思正确地传达给对方。
（3）要传达或询问约定的时间与场所。
如果能正确地沟通并掌握上述三点原则，那么你的商务英文电话就可以说是及格了。
(1)经由秘书安排约定
I’d like to make an appoingtment with Mr.Hammer. （我想要和Hammer先生约个见面时间）
原则上约定见面商谈时，应事先用传真或信函同志对方较为妥当。如果在事先未能以书面告知
时，最好说清楚见面时想说的内容，如 to diascuss the contract [洽谈合同事宜]。
（2）经由秘书安排约定
Could I see Mr.Hammer sometime this week? （我们能不能在这个星期跟Hammer先生见个
面？
sometime this week 是[这个星期随便什么时候]之意。最好配合自己的日程表说清楚有空闲的
时间，如 Either on Wednesday or Thursday.（星期三或星期四都可以）。
（3）经由秘书安排约定
Would it be possible to see Mr.Hammer tomorrow? （明天能不能跟 Hammer先生见个面？）
左句含有 Does Mr.Hammer have time to meet with me tomorrow? (Hammer先生明天有时间
跟我见面吗？），或 If he does have time,may I meet him tomorrow? (如果他有空，我明天能
跟他见面吗？）之意。
（4）经由秘书安排约定
What time is convenient for him? （他什么时候有空呢？） 也可以说 What time is he
available?（他什么时候有空？），但用 convenient 会给人比较客气的感觉。如果无法照对方
的要求时间见面时，就说I\\’m available at three o\\’clock.(我三点有空）来试探一下也无妨。
（5）经由秘书安排约定
I\\’d like to have lunch with him tomorrow. （我想明天和他吃午饭）
在欧美，商业界常举行 a lunch meeting [商业午餐]。在这种聚餐中，不但容易相互沟通，也可
以借此加深彼此交情，因而用餐的时间长达三小时的情形也屡见不鲜。
（6）直接求见本人
If you have time, I\\’d like to meet with you today. (如果您有时间，我想今天跟您见个面）
虽然已约好时间，可是有急事想提早见面时，就可以用这句。如果没有空闲时间就说 I\\’m
sorry,but I\\’m really tied up today.（很抱歉，我今天真的没空）。
（7）直接求见本人
Could you spare me about half an hour? (能不能给我半个小时的时间？）
这句话是对熟人说的话。spare是[腾出（时间），分让（东西）之意。有时间的话说 Sure.,OK.
等；如果没空的话说 I\\’m afraid I can\\’t.(恐怕不行）就可以了。
（8）直接求见本人
Could we get together at L.A.Restaurant? （我们能不能在洛城餐厅会面？）
get together是[聚会、会面]之意的较为随便的说法。说明聚会地点，如某某餐厅等时，最好指
出大家共同认识（shared knowledge)的目标比较好。
（9）直接求见本人
I was wondering if we could arrange a meeting to discuss the new product. （我想，我们是不
是可以安排一次会面来讨论新产品）
这句是经由第三者介绍而尚未谋面的人在约定晤面时使用。I was wondering if...的说法含有不
太拘束形式的温和语气。还可以用Would it be possible to meet and discuss the new product?.
（10）直接求见本人
I\\’m calling about what we discussed the other day. （我打电话是为了前几天我们所讨论的
事）
这句是已见过面想再继续时的说词。接到电话的人可以答称 I\\’ve been waiting for your call.（我
一直在等您的电话里），并接着说Let\\’s get together. When can we meet to talk?(我们来聚一
聚。什么时候可以见面？）
（11）询问目的
What would you like to talk to me about? （你要跟我谈些什么事？）
也可以用 Can l ask you what you want to discuss?.要见面之前，事先了解讨论的内容、前后
关系、背景（context)等有助于预作交涉前的准备工作。
（12）表示同意
Sure. （好啊！）
简短地表达肯定的方式有 Certainly. (当然可以），Of course.(当然）等，意思都差不多。在谈
话中如果常用这种简短词句会给人幼稚的感觉。应该用一些不同说法才能给人较佳印象。
（13）表示拒绝
I don\\’t think we have to meet on this subject. （关于这个问题，我不认为我们有见面的必要）
对于不认识的人或推销人员的求见电话，认为无需见面时，可以用这句话，或明确地用It\\’s
probably not necessary to meet.(没有必要见面)来加以谢绝。
（14）与代理人会面
I\\’m afraid I can\\’t, but Mr.Brown will meet you instead. (我不能会面，但Mr.Brown会替我跟
你见面)
句首用 I\\’m afraid I can\\’t...会给人非常客气的印象。若不小心而唐突地说出I\\’m too busy to
meet you.,说不定会给对方带来受轻视的感觉。
（15）想要决定的时间与场所
May I arrange the time and the place, please? (能不能让我安排时间与场所？)
也可以 Do you mind if I set the time and location for our meeting? (我来定见面的时间和地点
可以吗？)。开会的时间和地点常常影响商谈的成果，因而配合对方时间的同时，要把握主导权。
（16）询问适当的时间
When do you have free time? （您什么时候有空？）
这是自己有时间可以配合对方来约定见面时间的问法。也可以用 When are you available? 谈
商务时，free time 指的是除去假日及下班后的时间。
（17）告知适当时间
I’m free at three o\\’clock today. （我今天下午3点有空）
此句是（3点以前不方便，但3点以后才有空）的意思。也可以用 I\\’m available at three o\\’clock.
如果是[3点到4点有空]的话，就用availbale from three o \\’clock until four 即可。
（18）提议约定日期与时间
Can I see you Thursday at nine? （我能不能在星期四，9点跟您见面？）
如果对方没有时间时，就用 How about...? 的句型来调整适当的见面时间。用I\\’ll be free
anytime from 10:00a.m.till 3:00p.m.on Wednesday.(星期三的上午10点到下午3点我都有空)
的话，可以让对方选择方便的时间。