酒店常用服务英语

酒店常用服务英语
酒店常用服务英语

常用的服务用语

1、欢迎光临welcome to our restaurant!

2、这边请Come this way please.

3、请问您想要喝点什么饮料?What would you like to drink?

4、您喜欢喝点什么酒?What wines would you like to drink?

5、我可以撤掉这个盘子吗?May I take away this dish?

6、我会马上把菜送过来。I will get you food straight away.

7、这是我们这里的特色菜。It is a speciality or our kitchen.

8、很抱歉,让您久等了。I am very sorry to keep you waiting.

9、没关系,很乐意为您效劳。Not at all, I am always glad to help you.

10、请问还需要些什么?What else would you like?

11、很抱歉,打扰您了。I am sorry to disturb you.

12、小心,这汤很烫。Take care, the soup is rather hot.

13、您是用筷子还是刀叉呢?Would you like to use chopsticks or the

fork and knife?

14、希望您吃的满意。I hope you have enjoyed you meal.

15、对不起,我问准确便马上告诉您。Sorry, I will let you know when

I make sure.

16、打扰一下,帮您换个碟子好吗?Excuse me, may I change a dish

for you?

17、这是您的找零。Here you are, and keep the change.

18、请问您要哪一种果汁?Which kind of juice would you prefer?

19、您要什么蔬菜?What kinds of vegetables do you have?

20、希望能再次见到您。Hope to see you again.

服务常用单词

一、主食类

1、蛋糕cake

2、面包/黄油/果酱bread/jam/butter

3、三文治sandwich

4、米饭Cooked rice

5、面条noodles

6、米粉rice flour

7、芝麻饼minced sugar 8、包子steamed stuffed

二、果汁、饮料

1、苹果汁Apple Juice

2、椰子汁Coconut Juice

3、橙汁Orange Juice

4、西瓜Water melon

5、汽水,苏打水aerated water

6、红茶bladk tea

7、咖啡coffee 8、可口可乐coco-cola

9、酸牛奶butter milk 10、菊花茶chrysanthemum tea 11、绿茶green tea 12、冰水ice water

13、牛奶milk 14、矿泉水mineral water

15、百事可乐Pepsi 16、七喜seven-up

三、酒水类

1、威士忌whiskey

2、白兰地brandy

3、香槟酒champagne

4、鸡尾酒cocktail

5、干红葡萄酒dry red

6、啤酒beer

饭店服务员常用英语口语

饭店服务员常用英语口语 1、What?kind?of?rooms(foods)?would?you?like?to?have?您需要什么样的房间(吃什么样的菜)? 2、 Here?is?a?brochure?of?our?hotel?and?t ariff. 这是介绍我们饭店的小册子和价目表。3、 We'll?give?you?a?10%(ten?percent?)?di scount.? 我们给您九折优惠。 4、 We'll?offer?tour?guides?complimentary ?breakfasts.? 我们给陪同提供免费早餐。 5、We?accept?your?terms.? 我们接受您的条件。 6、May?I?introduce?myself?? 让我介绍我自己。 7、 May?I?present?you?a?litter?souvenir??请接受我们的一点小纪念品。 8、Let's?drink?to?our?friendship!? 为我们的友谊干杯! 9、 Let?me?propose?a?toast?to?the?health ?of?our?guests!? 建议为在座客人的健康干杯! 10、Cheers!(Bottoms!)? 干杯! 11、How?do?you?like?Chinese?food??您喜欢中国菜吗? 12、 What?do?you?think?of?our?service??您对我们的服务有什么意见?

13、 Thank?you?for?your?comments(compli ment,?suggestions).? 谢谢您给我们提的意见(赞扬、建议)14、 I'm?afraid?it's?against?the?hotel's?regul ations.? 这是违反饭店规章制度的。 15、 In?our?hotel?we?don't?accept?tips.? 我们饭店是不收小费的。 16、 It's?our?pleasure?to?serve?our?guests? well.? 我们为能为客人服务好而感到高兴。 17、Thank?you?all?the?same.? 然而,还是要谢谢您。 16、 I'm?afraid?you'll?have?to?pay?for?the? damage.? 您必须赔偿。 17、 Thank?you?for?telling?us?about?it.? 谢谢您告诉我们 18、 I'll?look?into?the?mater?right?away.?我马上去处理这件事情。 19、 I?assure?you?it?wont?happen?again.?我保证此类事情不会再发生。 20、Please?don't?worry,?sir?(madam)?先生(夫人),请不必担心。 21、 I?will?send?someone?up?to?your?room? right?away.?

酒店常用英语词汇

. . Hotel English Words: make a reservation:预定 register:登记、注册 Room Reservation: 客房预订处 Book : 预订 book a room/ book a ticket Confirm : 确认 Counter : 柜台 Double room: 双人房 Single room: 单人间 Triple room:三人间 Standard room : 标准间 Family suite: 家庭套房 Deluxe suite : 豪华套房Presidential suite : 总统套房 Double room with tiwn beds:有两张单人床的双人间 Double bed:双人床 Room change : 房价 Special rate : 优惠价 Service change: 服务费

Discount : 折扣 a 10 percent discount/off suites: 套房 How would you like to pay ? credit card or cash ?(您想怎么付款?) ---Credit card: 信用卡 ---Cash : 现金 Name tag : 标签,行李牌 Luggage/baggage: 行李 Suitcase : 箱子 Handbag : 手提包 Valuables: 贵重物品 Breakable : 易碎的 Full name/complete name: 全名 Fill in : 填写 Nationality : 国籍 Departure date : 离开日期Signature : 签名 Passport :护照 Receipt : 收据 Fine : 罚金 Sundry fee : 杂费

酒店常用英语

酒店常用英语-打铃服务 Ring the Bell 打铃服务 -Did you ring,madam?-是你按铃吗,太太? -Yes.Kindly turn off the air-conditioner in this room.I've tried to do so,but I can't. -是的,麻烦你把这屋的空调器关掉。我自己已经试过了,可我关不动。 -Yes,madam.There's something wrong with the switch;perhaps it needs repairing .-好的,太太。这个开关有点毛病,大概需要修理一下了。 -What can I do for you,sir?-先生,你有什么事要我办吗? -The light has fused.Please change the bulb for me.-电灯泡坏了,请换一个。 -The light of this room is dim,please get me a brighter one.-房间里灯光太暗,可否调一只亮灯泡? -There is no water in the bottle.-热水瓶没水了。 -The tea cup is dirty.Please get some glasses for me.-茶杯脏了,请拿几只玻璃杯来。 -Please bring me some ice blocks.-请拿些冰块来。 -I've got some coffee.Please get me some cube sugar.-我自己有咖啡,请拿几块方糖来。 -I should like you to bring me some hot watcr.-我想请你给我送些热水来。 -Please buy tow packets of Zhonghua cigarettes(filter tipped)and a box of match for me. -我要两包带过滤嘴的"中华"香烟和一盒火柴。

酒店日常英语口语

酒店日常英语口语 1 Welcome to our hotel! 欢迎光临(我们酒店). 2 Welcome, sir/madam! 欢迎光临. 3 Good morning/afternoon/evening. 早上/下午/晚上好! 4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you? 您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 5Blue Coast, May I help you? 您好,蓝色海岸(我能为您做些什么?) 6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗? 7 One moment, please./just a moment/wait a moment! 请您稍候。 8 Thanks! 谢谢您! 9 My pleasure! 不用客气! 10 Sorry to keep you waiting. 对不起让您久等了. 11 Do you speak Chinese/English? 请问您讲中文/英文吗? 12 Do you have a reservation? 请问您有预订吗? 13Show me your passport or identification, please. 请出示一下您的护照或证件。 14 How would you like to pay? In cash or by credit card? 您用什么方式付款,是用现金还是信用卡? 15.Do you want to separate check? 你们是分开埋单吗? 16 please show me your credit card. 请出示您的信用卡. 17 Please sign here. 请在这儿签字。 18 Here is your charge please. 这是找您的零钱。 19 This way, please. 这边请。 20 Follow me, please. 请跟我来。 21 After you, please. 您先请。 22 Hope you enjoy your stay! 希望您在这里过得愉快! 23 Hope you have a good trip! 祝您旅途愉快! 24 Good luck! 祝您好运! 25 Have a nice day!祝您一天愉快! 26 Here you are. 给您。 27 Sorry . 对不起。 28 Not at all. 没关系。 29 Of course. 当然可以。 30 Pardon? 请您再重复一遍,好吗? 31 No problem. 没问题。 32 Excuse me. 对不起,打扰一下。

宾馆酒店英语词汇常用语

(一) 宾馆酒店英语-门口〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃2 (二) 宾馆酒店英语-应接服务〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃3 (三) 宾馆酒店英语-问候语〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃5 (四) 宾馆酒店英语-问讯处〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃5 (五) 宾馆酒店英语-入住〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃7 (六) 宾馆酒店英语-客房服务〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃10 (七) 宾馆酒店英语-结账〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃12 (八) 宾馆酒店英语-销售〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃13 (九) 宾馆酒店英语-预定〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃16 (十) 宾馆酒店英语-简明常用语〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃17 (十一) 宾馆酒店英语-餐厅用语〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃26 (十二) 宾馆酒店英语-部门名称〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃29 (十三) 宾馆酒店英语-常用词汇〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃30 (十四) 宾馆酒店英语-服务台词汇〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃32 (十五) 中国小吃英文表达〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃35 The basic English for hotel service

酒店前台常用英语句子

前台常用英语句子 1.What kind of the room would you like to book? A double or a single? 请问您需要什么类型的房间?单人房还是双人房? 2.For which date would you like to book? 请问您要预订哪一天的? 3.Hold the line please; let me check our room availabilities for those days. 请别挂线,我查询下那天是否有房间 4.Sorry to have kept your waiting. Yes, we have a vacancy for those days. 不好意思让您久等了,我们那天有空房 5.The room rate is RMB xx include breakfast and surcharge. 房价是XX包含早餐服务费。 6.The price is RMB xx. We can offer a special discount to you that is RMB xx. It was after x% off discount. 房价是XX,我们为您提供X%折扣,折后价是XXRMB。 7.Let me repeat your reservation. You book one deluxe room for one night from 6/Jun-7/Jun for Mr. Lee. The price is RMB xx include breakfast and surcharge. 我重复一下您的预订,李先生您预订的是豪华房一晚,6月6日入住6月7日退房,房价是XX包括早餐服务费。 8.Your reservation has been confirmed. We are looking forward to serving you. Thank you! 您的预订已经确定了,我们期待为您服务,谢谢! 9.Do you have a reservation? 请问您有预订吗? 10.Please wait some minutes, Let me find your details from the computer. 请您稍等,我在电脑上查询下您的详细资料。 11.Yes, sir. I found your reservation. A deluxe room for one night as RMB x/per night. 是的,先生,您预订的是豪华房住一晚,房价是XXRMB。 12.Would you prefer smoking or non-smoking room? 请问您需要吸烟楼层还是无烟层呢? 13.Please fill in the registration form and sign your signature. 请在表格上填写您的资料并签名。 14.Would you like to pay by credit card or cash for the deposit? / How would you like

酒店常用英语词汇

Hotel English Words: make a reservation:预定 register:登记、注册 Room Reservation: 客房预订处 Book : 预订 book a room/ book a ticket Confirm : 确认 Counter : 柜台 Double room: 双人房 Single room: 单人间 Triple room:三人间 Standard room : 标准间 Family suite: 家庭套房 Deluxe suite : 豪华套房 Presidential suite : 总统套房 Double room with tiwn beds:有两张单人床的双人间 Double bed:双人床 Room change : 房价 Special rate : 优惠价 Service change: 服务费

Discount : 折扣 a 10 percent discount/off suites: 套房 How would you like to pay credit card or cash (您想怎么付款) ---Credit card: 信用卡 ---Cash : 现金 Name tag : 标签,行李牌 Luggage/baggage: 行李 Suitcase : 箱子 Handbag : 手提包 Valuables: 贵重物品 Breakable : 易碎的 Full name/complete name: 全名 Fill in : 填写 Nationality : 国籍 Departure date : 离开日期 Signature : 签名 Passport :护照 Receipt : 收据 Fine : 罚金 Sundry fee : 杂费

酒店常用词汇

服务台常用词汇 management 经营、管理 market price 市价 cashier's desk 兑换处 coin 硬币 accounting desk 帐务处 check_out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 …per thousand 千分之… spare (形)多余的 postpone (动)延期 cancel (动)取消 trxdyeller's cheque 旅行支票 pay (动)付款 fill (动)填写administration 管理、经营note 纸币

registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 …per cent 百分之… reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 酒店服务常用英语口语 1. Good morning/evening. Reservation. May I help you?

酒店常用接待服务英语

酒店常用接待服务英语欢迎语: (1) 欢迎光临我们酒店! Welcome to our hotel! (2) 欢迎您来这里进餐。 Welcome to have meals here. (3) 欢迎您再度光临,很高兴再见到您。 Welcome back. Nice to see you again. *禁语:喂!您好哇! Hello. Hi. Well. 问候语: (1) 您好!(初次见面) How do you do? (2) 您好吗!布莱克先生。(见到常客) How are you today. Mr.Black? (3) 早上好!先生/夫人。 Good morning. Sir/Madam. (4) 下午好! Good afternoon. (5) 晚上好! Good evening. (6) 多日不见,您好吗? Long time no see. How are you? (7) 我很好,谢谢!先生您好吗?(回答问候时) Very well, Thank you, And yourself Sir? (8) 早上好!这里是——,能为您效劳吗? Good morning. This is - - ,May I help you? (9) 希望您在我们酒店住得愉快!

Hope your enjoy your stay in our Hotel. *禁语: (1) 您吃过饭了吗? Have you had lunch (breakfast dinner) (2) 您到哪里去啊? Where are you going? (3) 什么事? Yes? What? 祝贺语: (1) 恭喜您! Congratulations! (2) 祝您生日快乐! Wish you a Happy birthday! (3) 祝您新年快乐! Happy new year to you! (4) 祝您周末愉快! Wish you a good weekend! (5) 祝您圣诞快乐! Merry Christmas! 征询语: (1) 先生,我能为您效劳吗? May I help you, Sir? (2) 先生,我能为您做些什么? What can I do for you, Sir. (3) 请问先生您喜欢吗? Do you enjoy it , Sir? (4) 布莱克先生,如果您不介意的话,我能——吗? Mr. Black, Would you mind if I ……. (5) 先生,请问您贵姓? Could I have your name, Sir?

常用酒店服务英语汇编

酒店常用英语口语语句 1.自己要做什么事时,就使用May I ... May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开? May I see your passport, please? 请让我看一下您的护照好吗? May I know your nationality, please? 请问您的国籍是什么? 2.麻烦客人时,可使用Couldyou ... Could you fill out the form, please? 请您填写这张表格好吗? Could you write that down, please? 请您写下来好吗? Could you draft the fax, please? 请您写下传真的草稿好吗? Could you hold the line, please? 请不要挂电话好吗? 3.询问客人的喜好或是做什么时,可使用Would you ... Would you like tea or coffee? 请问您要喝茶还是咖啡? Would you like to take a taxi? 请问您要搭计程车吗? Would you mind sitting here? 请问您介意坐在这里吗? 4.在提供建议协助、征求意见时,可使用Shall I ... 或Would you like me to do ...? Shall I draw the curtains? 请问需要我把窗帘拉上吗? Shall I draw you a map? 请问要我为您画一张地图吗? Shall I make the reservation for you? 请问要我为您安排预约吗? 二、招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子,例如: Good morning, sir. Are you checking-out? 早上好,先生,请问您要退房吗? Good afternoon, sir. Welcome toLI JIA Hotel. 中午好,先生,欢迎光临丽嘉酒店。Good evening, Ms. May I help you? 晚上好,小姐,请问我能为您服务吗? 后面也可以接上自己酒店名称、部门名称,如:

旅游英语口语对话:酒店餐厅常用英语

旅游英语口语对话:酒店餐厅常用英语 餐厅会话(一) A:Excuse me. Can you suggest a good restaurant? 请问,你能推荐一家好的餐厅吗? B:Yes. What kind of food would you like to eat? 好的,你想吃什么样的东西? A:Are there any Chinese restaurants around here? 这附近有没有中国餐厅? B:There's one across the street. 对街有一家。 A:Where can I have the best local food? 哪里可吃到的本地食物? B:I suggest you try Green Inn. 我建议你去Green Inn试试看。 A:Is it very far from here? 离这里很远吗? 餐厅会话(二) Do you know if there's a good Chinese restaurant nearby?你知道这附近有好的中国餐厅吗? Are there any Chinese restaurants along the street?

这条街上有没有中国餐厅? Is there a less expensive restaurant near here? 这附近有没有较便宜的餐厅? I'd like to eat some French food. 我想吃一些法国菜。 A:I'd like to book a table for three at seven this evening. 我想订三个人的座位,今天晚上7点。 B:For three. And your name please? 三位。您贵姓? I'd like to make reservation, please. 我想预订桌位。 餐厅会话(三) I'd like a table for three or four at seven. 我想订7点钟的3人或4人桌位。 Please reserve a table for three. 请预留一个3人桌位。 I'm sorry, I'll be about thirty minutes late. 抱歉,我将晚到30分钟左右。 Do I have to be formally dressed? 我必须穿正式服装吗?

餐厅服务常用英语

餐厅服务常用语 1.G ood morning, Mr. / Ms. 早上好,先生/女士。 2.W elcome to our Hotel. 欢迎来到酒店。 3.H ow are you? 你好吗? 4.N ice to meet you. 很高兴见到你。 5.H ave some tea please. 请用茶。 6.P lease take a seat. 请坐。 7.T hank you. 谢谢。 8.H appy New Year. 新年快乐。 9.Y ou are welcome. 不用客气。 10.How many people in your group? 请问你几位? 11.This way, please. 这边请。 12.Please come with me. 请随我来。 13.Please wait a minute. 请稍等。 14.Excuse me. 打扰一下。 15.Enjoy your meal. 请慢用。 16.May I come in? 我可以进来吗? 17.Is there anything wrong, sir/madam? 先生/女士,有事吗?(指不好的事情) 18.I am very sorry. 很对不起。 19.Can I help you. 我能帮到你吗?

20.I will call my manager. 我去叫我们的经理过来。 21.I will bring it right away. 我马上给你送过来。 22.I will check it for you. 我帮你查一下。 23.It is my pleasure. 这是我的荣幸。 24.Glad to be of service. 很高兴为你服务。 25.Please sign here. 请签名。 26.Have a nice stay. 祝你入住愉快。 27.Have a nice trip. 祝你旅途愉快。 28.Thank you for coming. 多谢光临。 29.Hope to see you again. 希望再见你。 30.Good-bye. 再见。 前厅部日常接待用语 1.W elcome to our hotel. 欢迎光临我们酒店。 2.H ow many nights will you stay? 你要住几个晚上? 3.For which dates do you want to book the room? 你想预定哪几天的? 4.W hat kinds of rooms do you want? 你想订哪种房间?

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company 陪伴,同伴 single room 单人房 double room 双人房 intend 想要,打算 party (参加共同活动的)一批,一组,一组人date 日期,日子 kind 种,类 bath 浴室 shower 淋浴 suite (一套)房间 deluxe 豪华的 presidential 总统的,总统职务的 available 可用的,合用的,可得到的,可到达的fully 完全地,彻底地 name 名字,姓,姓名,名称 address 地址 the phone number 电话号码 be able to 能,会 guarantee 保证,担保,包,管 occupancy 占有,占用 peak 最高的,高峰的 arrival 到来,到达 departure 启程,离开,出发 book 预定,定 hotel 旅馆 offer 提出,提供 discount 折扣 vacancy 空,空房间 solid 全部地 be full up 全满 include 包括,包含 major 较大范围的,主要的 international 国际的,世界的 provide with 提供 mini-bar 小冰柜 sort 种类,类别 price 价格,价钱 dollar 美元 service 服务,服侍 of course 当然 rate 价格,费用 tax extra 另加税金 look forward to 期待,希望 receive 接待,接见,欢迎 guest 旅客,宿客 welcome to 欢迎到来 bellboy 行李员,旅客服务员 madam 夫人,女士,太太 trip 旅行,旅程 take care of管理,照看 baggage 行李, carry 运送,手提 suitcase 手提箱,衣箱lead 带领,引领,领路 give sb.a hand帮...的忙 allow 允许,准许 wish 愿,希望 pleasant 令人愉快的,舒适的 enjoy 享受 a good time 快乐时光 pleasure 快乐,愉快,高兴 not at all 不用谢,没关系 mention 提及,提到 registration登记,注册 at one's service 为...服务 behind 在后面,在...背后 remember 记住,记得 return 送还,还归 firmly 稳固地 go to bed 上床睡觉 check 检查,核对 list 名单,一览表 fill to 填写 form 表格 have a look 看一看 passport 护照 mind 介意,反对 fill out 填写 prepare 准备,预备 key card 出入证 seat 座位 file 档案 identification身分的证明 straight 马上,立刻 separately 单独地 opposite 在...的对面 gift 礼品,礼物 elevator [美]电梯 directly 直接地 straight 笔直的 traffic 交通 distance 直接地 intersection 交叉点,十字路口 suggest 建议,提出(意见,计划)等popular 受欢迎的,大众(或某种人)喜爱的tourist 旅行者,游览者,观光者 famous 著名的,出名的 tourist attraction 旅游胜地 history 历史 direction 方向,方位 well-known 出名的,众所周知的 scene 景色,景象 attractive 有吸引人的,引起兴趣的interest 兴趣 dynasty 王朝,朝代 classical 古典的

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问候客人(一) 1.Good morning,sir. 早上好,先生。 2.Good afternoon,madam. 中午好,太太。 3.Good evening,sir. 晚上好,先生。 4.Good night,madam. 晚安,夫人。 How are you?你好吗? Fine,thank you,and you?很好,,您呢? Fine,thanks. 很好,。 5.How do you do?您好? How do you do!您好! 6.Welcome to our hotel. 欢迎光临我们饭店。 7.May you enjoy your stay in our hotel. 祝您住店期间愉快。 8.Hope you had a good trip. 希望您旅途愉快。 9.Hope you have a good journey. 祝您旅途愉快。 10.It’s nice to meet you,sir. 见到您很高兴,先生。 11.Pleasant to meet you,sir. My name is……见到您很高兴,先生。我叫××× 12.Welcome you back,sir. 欢迎您回来,先生。 13.Nice to see you again,madam. 很高兴又见到您,夫人。 14.Goodbye,thank you for coming. Please come again. 再见,感您光临,希望您再次光临。 15.Have a nice day. 祝您今天愉快。 16.Have a good evening. 祝您度过一个愉快的夜晚。 17.Have a good weekend. 祝您周末愉快。 18.Good night and have a good rest. 晚安,祝您休息好。 19.Good night and pleasant dreams. 晚安,祝您做个好梦。 20.Good night and rest well. Hope you will come back tomorrow.

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Room service 客房服务,有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间,使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员

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酒店宾馆服务人员英语 问好 1、Good morning(afternoon, evening), sir(madam) 早上(下午、晚上)好,先生(夫人)。 2、How do you do?您好!(初次见面) Glad to meet you.很高兴见到您。 3、How are you?您好吗? Fine, thanks. And you?很好,谢谢。您好吗? 4、Welcome to our hotel (restaurant, shop).欢迎到我们宾馆(餐厅、商店)来。 5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。 6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。 (客人刚入店时) I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。 (客人在饭店逗留期间) I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。 (客人离店时) 7、Have a good time!祝您过得愉快! 8、***hotel, front desk. Can I help you?***饭店,前厅。您找谁? 9、Sorry, I've dialed the wrong number.对不起,我拨错号了。 10、May I speak to your general manager?能和你们总经理说话吗? Speaking.我就是。 11、Sorry, he is not in at the moment.对不起,他现在不在。 Would you like to leave a message?您要留口信吗? 12、Pardon.对不起,请再说一遍,好吗? I beg your pardon.对不起,请再说一遍,好吗? 祝贺 13、Congratulations!祝贺您! 14、Happy birthday!生日快乐! 15、Happy new year!新年快乐! 16、Merry Christmas!圣诞快乐! 17、Have a nice holiday!假日快乐! 18、Wish you every success!祝您成功! 答谢和答应 19、Thank you (very much).谢谢您(非常感谢)。 20、Thank you for your advice (information, help)感谢您的忠告(信息、帮助)。 21、It's very kind of you.谢谢,您真客气。 22、You are welcome.不用谢。 23、Not at all.不用谢。Don't mention it.不用谢。 24、It's my pleasure.非常高兴为您服务。 (With pleasure.)(My pleasure.) 25、I am at your service.乐意为您效劳。 26、Thank you for staying in our hotel.感谢您在我们酒店下榻。 27、I'm sorry.很抱歉。 28、Excuse me.对不起。

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酒店英语词汇大全 information desk 问讯处wall plate 壁上挂盘reception office 接待室Chinese painting 国画hotel register 旅客登记簿elevator, lift 电梯registration form 登记表spring 弹簧newsstand 售报处desk 书桌postal service 邮局服务处bookcase 书橱shop 小卖部bookshelf 书架bar 酒吧间cabinet 橱柜lounge 休息厅wardrobe 衣柜roof garden 屋顶花园round table 圆桌billiard-room 球房writing desk 写字台dining-room, dining hall 餐厅drawer 抽屉cloak-room 行李房 / 存衣处luggage rack 行李架basement 地下室dresser mirror 梳妆镜boutique 精品商场built-in wardrobe, closet 壁橱lobby lounge 大堂吧chest of drawers 五斗橱executive lounge 行政酒廊screen 屏风cellar 地窖hat rack 帽架broom closet 杂物室rug 小地毯room number 房间号码carpet 大地毯room key 房间钥匙floor 楼层,地板suite 一套房间carpentry ( 总称) 木器single room 单人房间bedclothes 床上用品double room 双人房间folding bed 折叠床sitting-room, living-room 起居室sofa bed 沙发床lock 锁single bed 单人床door knob; Door handle 门把double bed 双人床door knocker 门环twin beds 成对床safety door hook 安全钩cot 小孩床sofa, settee 长沙发camp bed 行军床sectional sofa 拼合沙发bed frame 床架easy chair 安乐椅mattress 床垫armchair 扶手椅bed pad 床软垫wicker chair 藤椅cushion 靠垫,垫子 / 床垫folding chair 叠椅mat 席swivel chair 转椅quilt 被子rocking chair 摇椅blanket 毯子stool 凳子sheet 床单bench 条凳bedspread 床罩tea table; end table 茶几cotton terry blanket 毛巾被tea trolley 活动茶几pillow 枕头night table/stand 床头柜pillowcase 枕套hanger 挂钩bedding 被褥

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