员工建议和申诉制度及流程

1.0 目的Purpose

为维护员工的合法权益，保障广大员工与公司管理层的有效沟通，及时发现、处理各类隐患问题；建立和谐、稳定、团结的劳动用工关系，增强企业的凝聚力和创造力，特制定本制度及流程。

We make the process to protect the lawful rights of employee, to assure the timely and effective communication between staff and top management, to discover and deal with different types of potential issues, to build harmonious, stable and united relationship, and to strengthen the coherence affinity and creative ability of the enterprise.

2.0 适用范围Scope

2.1、本制度及流程适用于××××××××××有限公司的全体在职员工，包括外籍员工。

The policy is applicable to all staff of ××××××××××(Shenzhen) Co., Ltd, including foreigners working for Shenzhen site.

2.2、本申诉制度及流程的管理对象员工的包括无记名建议和实名申诉，员工必须有针对性的选择合理的方式。实名申诉需要申诉人如实填写《员工申诉表》，便于及时处理和归档。

The process covers anonymous complaint and real-name appeal. You may select the rational one. Fill in “Real-Name Appeal Form” factually if you select real-name appeal, which will help executive to deal with it in time.

3.0 定义Definitions

3.1 员工建议和申诉的渠道包括：

Effective channels for complaint and appeal including:

3.1.1员工意见箱：用于政策咨询、对一些不合理现象的建议等，不期望得到对建议者本人直接答复的，

属于无记名建议。如建议宿舍环境、车间纪律、工衣工服等。

Complaint Box: complaint or appeal for counseling for policies or constructive suggestion, which is not expected to get a feedback to applicant, will be regarded as “anonymous complaint”, such as surrounding of dormitory, discipline of workshop, and work uniform etc.

3.1.1.1员工意见箱内的信息属于无记名建议，人力资源部会定期开启意见箱（每二周开启一次），

对员工要求合理、可以解决的建议会及时解决，并把处理意见公布在公告栏内。

The notes collected from “Complaint Box” will be regarded as “anonymous complaint”. Human resourc es department will open it every 2 weeks and publish the feedback for those are reasonable and may be solved, in bulletin board.

3.1.2员工申诉（实名申诉）：和本人利益关联密切的建议、申诉，期望得到对本人答复的，属于实名

申诉。如个人薪资、假期、个人认为受到不公平公正对待等。时间紧迫、需要立即解决的申诉、建议要使用实名申诉渠道。

Real-name appeal：the complaint or appeal, which is related to the benefit of applicant closely and expect to get a feedback to applicant, will be regarded as “Real-name appeal”, such as personal salary, leave, and unfair treatment etc. Please use “Real-name appeal” if you have urg ent appeal or complaint.

3.2 申诉原则

Principle of appeal

3.2.1 申诉人应根据事实，按照本制度及流程的规定进行申诉，不得存在欺骗之行为。

Applicant should present appeal according to requirements of policy and process on facts. Cheating will not be permitted.

3.2.2 申诉受理人应在保密的原则下,严肃认真地对待申诉事件,确保员工的正当利益不受侵害。Executive should keep it confidential and treat the appeal seriously to ensure the right benefits of employee are protected.

3.2.3 申诉资料需由申诉人本人如实填写，代理申诉无效。

Applicant should complete “Real-Name Appeal Form” personally. Representative appeal is ineffective.

3.2.4 申诉人应遵守申诉流程。不允许越级申诉，以便于各受理人了解事件真相，及时作出正确判断。Applicant should respect the appeal policy. The action of bypass the immediate leadership and present the appeal or complaint to higher levels will be forbidden. It will influence the executive to learn the facts.

3.2.5 无论是无记名建议或者实名申诉时，都要求使用平实、质朴的语言，讲清事实经过即可；不要使用过多的修饰词汇，避免让受理人作出错误的判断。

Please use the simple, unpretending words to present your appeal or complaint. Just tell the truth and don’t embellish the story by any means.

3.6、绝不允许存在借助无记名建议或者实名申诉渠道恶意投诉，虚假申诉，以达到打击、报复其他员工的行为。否则将按照员工手册第五章的处罚条例严肃处理。

The behavior of malicious calumniation, untrue appeal or use appeal channel to retaliate against others are forbidden absolutely. One will be punished if violating this discipline.

3.3 申诉事件范围

Scope