餐饮部服务员培训计划

Department

部门餐饮部Position 职位

服务员Employee 员工Trainer 培训师

Attending department orientation 参加部门的入职培训

Sign in & sign out 签到和签出Local information 本地信息

Guest information confidentiality 宾客信息保密Hotel information confidentiality 饭店信息保密Personal grooming 个人仪容仪表

Personal hygiene and sanitation 个人卫生与食品卫

Outlet set up 餐厅摆设Outlet maintenance 设备及家具

Storage of goods and equipment 货物和设备的储存Wearing uniform 工服的穿着Working as a team 团队工作

Attending pre-service briefing 参加餐前例会Viewing notice board 回顾提示板内容

Safe operation of equipment 坚持安全操作设备Cloakroom 衣帽间的管理Handling flatware 使用不锈钢器皿Handling chinaware 处理瓷器Handling glassware 玻璃器皿使用Handling linen 布草的处理

Guest napkin 客用餐巾Setting up a table cloth 铺台布

Carrying food and beverage tray 食物和酒水托盘Bussing tray to the stewarding 运送托盘到洗碗房Setting wine buckets and stands 摆放冰桶和冰桶架Stocking ice 储存冰块

Individual Training Plan

Initial Tasks & Key Learning

Points to be covered

主要培训项目

Date 日期

Signatures 签字Comments

备注

Name of the new Employee

员工姓名

Time Frame

时间

Name of Trainer: ___________________________Date of Employment

入职日期

7 - 14 days 7 - 14天

Signed by Trainer: ___________________________

Individual Training Plan

Within 1month

一个月之内

Department

部门

餐饮部Position 职位

服务员Employee 员工Trainer 培训师

Preparing ice cooler 准备冰镇箱Handling a high chair 婴儿椅服务

Filling cream & milk jugs 充奶盅Set up & maintain side stations 工作台的准备

Opening duties 开档工作职责Closing duties 关档职责Serving cigarettes 服务香烟Cigar service 雪茄的服务Lighting cigarettes 点烟服务

Tea making & service 茶水的制作和服务Coffee making & service 咖啡的制作和服务Water service 服务冰水

Filling out captain order 填写点菜单Taking food order 点食品Taking beverage order 点饮品

Selling techniques 推销技巧Presenting guest check 结帐服务

Methods of payment 结帐方式

Menu knowledge 菜单知识

Beverage service knowledge 酒水服务知识Lost and found handling 客人遗失物品处理Handling guests required special assistance or attention 对于特殊客人的服务

Workplace productivity 高效率工作Beverage knowledge 饮品知识

Opening & serving white wine （red

wine\Champagne) 白\红葡萄酒\香槟的开启和服务 Drink service 饮品服务

Comments

备注

Name of the new Employee

员工姓名

Date of Employment

入职日期

Name of Trainer: ___________________________Signed by Trainer: ___________________________

Within 1month

一个月之内Within one

and half

months

一个半月之内

Time Frame

时间

Initial Tasks & Key Learning

Points to be covered

主要培训项目

Date 日期

Signatures 签字