物流工程专业英语 期末复习要点
物流工程专业英语期末复习要点
物流工程专业英语期末复习要点简答题：1.Facility Location Decision: The success of a particular logistics system is dependent upon thelocation of the relevant warehousing and production facilities.2.packaging: promoting the product and protecting it .3.Returned products: such as products recalls , product damage, lack of demand, and customerdissatisfaction.4.The main advantage of static simulation (静态模拟) is that it is simpler, less expensive tooperate , and more flexible than most optimization techniques. Unlike mathematical programming approaches, simulation does not guarantee an optimum solution.5.Lean thinking is based around the simple philosophy of eliminating waste.6.Three factors are fundamental to transportation performance:（1）cost(2)speed(3)consistency7.Lean Thinking (seven wastes); (1)The waste of over production (2)…waiting(3)…inappropriate processing (4)…unnecessary inventory (5)unnecessary motions (6) defects(7) transporting8.The 80/20 rule will often be found to hold: that is 80 percent of the profits of the businesscomes from 20 percent of the customers. Furthermore 80 percent of the total costs to service will be generated from 20 percent of the customers (but probably not the same 20percent！)9.Influence of LCS Quality on customer Loyalty Intentions?(1)As perceived cycle time quality increases, the level of customer intended loyalty towardsthe online retailer will increase.(2)As perceived in-stock availability quality increase, the level of customer intended loyaltytoward the online retailer will increase.(3)As perceived customer responsiveness quality increases, the level of customer intendedloyalty toward the online retailer will increase.10. The assumption of EOQ ( The EOQ model):(1)all demand is satisfied;所有的需求都能被满足(2)rate of demand is continuous, constant, and known;需求率是连续的，明确的已知量(3)replenishment performance cycle time is constant and known;补货时间是连续已知的(4)there is a constant price of product that is independent of order quantity or time; 产品的价格是常量，不受订货数量和时间的影响(5)there is an infinite planning horizon; 计划周期是无限的(6)there is no interaction between multiple items of inventory; 各项库存之间没有影响(7)no inventory is in transit; 在途库存不考虑(8)no limit is placed on capital availability; 没有资金限制11. Environmental Models: noise; vibration; air pollution.12.Transportation Characteristics: non-storability; indivisibility;13. what is 3 rd-party Logistics: third-party logistics, also called logistics outsourcing, or contract logistics, continues to beone of the most misunderstood terms in logistics and supply chain management .14.Why use 3PL: to save time; Because someone else can do it better; to share responsibility; to re-engineer distribution networks.15.. Limitations(缺陷) of 3rd-Party Logistics :（1）Loss of control over the logistics function(especially for critical parts );（2）More distance from clients. Loss of human touch.（3）Discontinuity of services of 3PL provider;（4）Differences of opinion or perception of the service level of the 3 rd-Party provider.16. The cost holding inventory (1) capital cost (2)service cost (3)storage costs (4) risk costs17. The quality research measure: Ordering procedures refer to the efficiency and effectiveness of the procedures followed by the supplier .Order accuracy refers to how closely shipments match customers ’orders upon arrival .Order condition refers to the lack of damage to orders .Order quality refers to how well products work .Information quality refers to customer’s perceptions of the information provided by the supplier regarding products from which customers may choose. Personnel contact quality. Order release quantities. Order discrepancy handing. Timeliness 18. Strategy of Logistics: (1) Low cost and high quality tactics; (2)flexibility tactics; (3)good delivery performances.19.EX-works: FCA(free carrier );FOB(free on board);CFR(cost and freight);CIF(cost, insurance, and freight)名词解释：1.Inventory: refers to stocks of goods that are maintained fora variety of purposes, such as forresale to others, as well as to support manufacturing or assembling processes.2.Materials handling: refers to the short-distance movement of products within the confines of afacility.3.Order management: refers to management of the activities that take place between the time acustomer places an order and the time it is received by the customer.4.Salvage refers to “equipment that has served its useful life but still has value as a source forpats”, while scrap refers to “commodities that are deemed worthless to the user and only valuable to the extent they can be recycled.”5.Warehousing: refers to places where inventory can be stored for a particular period of time.6.Pull scheduling: a system of controlling materials whereby the user signals to the maker orprovider that more material is needed. Material is sent only in response to such a signal.7.Push scheduling: a system of controlling materials whereby makers and providers make orsend material in response to a pre-set schedule, regardless of whether the next process needs them at the time.8.Fixed costs: tend to stay the same as volume of activity changes, or at least, within a givenvolume range.9.Variable costs: change as the volume of activity changes.10.Direct costs: can be tied to specific products.11.Indirect costs: are whatever is left over after direct costs have been allocated.12.Basic service: refers to the basic level delivered to all customer, whether less profitable ormost profitable, they should received service not lower than this level.13.Value-added service: refers to the firm can be paid for the additional service by the buyer, orwe can say the cost of raising service level can be made up for by increase price or more transctions ,such service surpassing the basic level.1.物流是以满足客户需求为目的，计划、执行与控制产品、服务以及相关信息从起始点到消费终端高效率的流动过程2.全面质量管理是一种受管理系统支持的理念，这个系统通过各职能部门齐心协力来满足客户对产品各方面的需求3.集装箱码头连接海运与陆运，比传统的码头搬运集装箱更快捷，更经济，更准确，容量更大4.企业借助物流系统能够控制原料、在制品以及成品库存的运动状态和地理位置，从而使成本最低。
物流专业英语总复习
单词Unit onelogistics n 物流storage n 仓储procurement n 采购manufacture vi 制造distribution n 配送transport vt. 运输salvage n. 残余packaging n. 包装proprietary adj. 专有的subassembly n. 组件部件malfunction n. 失灵, 机能失常by-product n. 副产品Unit Twocontradiction n. 矛盾magnitude n. 巨大重要性expenditure n. 花费消费支出integral adj. 构成整体的Unique adj.独特独一无二的resistance n. 阻力阻碍paralysis n. 破坏，终止repercussion n. 后果, 反响shipper n. 交运货物者; 运货者parcel n. 包裹Stow-ability n.装载性tonnage n. 吨位dominant adj. 占优势的统治的,freight n. 货运; 货物；运费ton-miles n. 吨哩; [pl.]货运量metropolitan adj. 大都会的, 大城市的consignee n. 受托者,收件人,代销人Consignor n. 托运人Carrier n. 承运人container n. 集装箱EDI= Electronic Data Interchange 电子数据交换, 无纸贸易Unit Threeperformance n. 性能Illustrate vt. 说明阐述conflictive adj 矛盾的,抵触的dynamics n.动态性wholesaler n. 批发商convenience n. 方便, 便利outlet n.市场，商店merchandise n.商品, 货物franchise n. （经营）特许权expert n. 专家, 能手Unit Fourevolve vt 演变、进化status n. 状况事态condition n. 制约Goods-in-process 在制品Phases 阶段achieve vt. 获得取得fluctuation n. 波动consolidation n. 统一、加强LTL卡车零担（货物）Less-than-Truck-Load capacity n. 能力profit n. 利益好处discount n. 折扣vendor n. 小贩卖主stockout n. 缺货substitutability n 可替代性inspection n. 检查turnover n. 营业额周转率buffer n. 缓冲减轻Speculation n. 投机Unit Fivespecialization n. 专业化offset n. 消除抵消accumulate vi. 积累constant adj. 固定的enroute adv. 在途中anticipation n. 期望penalty n. 处罚词组Unit Onelogistics system 物流系统raw material 原材料in-process inventory 在制品库存finished goods 产成品conform to the customer needs 满足客户需求logistics management 物流管理supply chain management （SCM）供应链管理waste disposal 废料处理customer service 客户服务warehousing and storage 仓储和储藏plant and warehouse site selection 厂址和仓库地址的选择inventory control 库存控制order processing 订单处理distribution communication 配送沟通material handling 物料搬运return goods 退货demand forecasting 需求预测salvage and scrap disposal 残值及废料处理time and place utility 时间与地点效应proprietary asset 专有资产order entry/editing 订单输入/编辑order modification 订单修改order status inquires 订单状态查询tracing and expediting 跟踪和催单credit and collection 信贷及托收信托credit checking 信用核查order placement 下订单in-plant inventory 在厂库存inventory in transit 在途库存time lags 时滞from a logistics perspective 从物流的角度reverse distribution 逆向配送product defect 产品缺陷Unit twoIn terms 从字眼上说，措辞上Take sth. for granted 认为某事当然In terms of 从……方面来说Allocation of economic resources 经济资源配置Perspective customer 潜在客户Production downtime 生产停工Transportation system 运输体系Freight forwarder/agent 货运代理Parcel post 包裹邮寄Time-in-transit 在途时间Market coverage 市场覆盖率Door-to-door service 门到门服务Point-to-point service 逐点服务Lose and damage 货损货差performance/ratio 绩效/比率Motor Transportation 汽车运输Rail Transportation 铁路运输Ocean Transportation/Marine Transportation 海洋运输Air Transportation 航空运输Road Transportation 公路运输Inland Water Transportation 内河运输Parcel Post Transportation 邮包运输Container Transportation 集装箱运输Just in time （JIT）准时制Bill of lading 提货单Freight bill 运费单Credit instrument 信用工具Credit institution 信贷机构Unit ThreePhysical distribution 实物配送Physical-fulfillment 实物实现Distribution Performance Cycle 配送流程Actual profit potential 实际潜在价值Zero defect service 零缺陷服务Customer-focused marketing efforts以客户为中心的营销活动Customer requirement 客户需求Intensive distribution 集约式分销Selective distribution 选择性分销Exclusive distribution 独家分销Exclusive franchise 专营权Brand loyalty 品牌忠诚度Retail price 零售价格Distribution Center （DC）配送中心Logistics link 物流结点，物流链路Take order 接订单Efficient consumer response（ECR）有效客户反映Point of Sales (POS) 销售点Value-added service 增值服务Unit FourPoint-of-origin 原产地Point-of-consumption 消费地Logistics process 物流流程Physical supply 物料供应(Quantity) purchase discount（批量）购买折扣Safety stocks 安全库存Consolidation warehouse 综合仓库Full truckload or carload shipment 整车装载运输LTL rate 零担运价Short production runs 短期生产过程，短期流水生产Long production runs 长期生产过程，长期流水生产Per-unit cost 单位成本Full cost 全部成本，总成本Total cost 总成本In short supply 供应不足Damage in transit 运输损伤Respond quickly 快速反应Fill customer order 填报客户订单，执行顾客订单Firm’s Philosophy 公司理念Capital availability 资本利用的可能性product line 产品系列Customer order selecting 客户订单分拣Lead time提前期Unit FiveEconomy of scale 规模经济Order cycle 订单周期Channel of distribution 分销渠道Manufacturing line 生产线Cycle stock 周期性库存In-transit stock 在途库存Safety stock 安全库存Buffer stock 缓冲库存Speculative stock 投机库存Seasonal stock 季节性库存Dead stock 死库存Replenishment time 补给时间Average inventory 平均库存问题Unit One1.Why is inventory control activity critical? P3 Point 4It is because of the financial necessity of maintaining a sufficient supply of product to meet both customers' needs and manufacturing requirement.2. What are the important factors that should be taken into consideration in selecting plant and warehouse site? P4 Point 8Market factor and transportation factor.3. What is reverse distribution? P5 Point 14 The handling of return goods.Unit Two1. What are the five basic modes in transportation system? P12They are motor, rail, water, air and pipeline. 2. What are the factors influencing transportation costs? P12Product-related including density, stow-ability, ease ro difficulty of handling and liability. Market-related factors including degree of competition, location of market, governmentregulation,freight traffic, seasonality of product movements and domestically or internationlly transport.3.What are the three primary types of transportation documents? P17Bills of lading, freight bills and shipping manifests.4. What are the transportation participants? P21They are shipper; destination party-consignee; carrier and agents; government; Internet and the public.Unit Three无Unit Four1.W hat are the basic functions of warehousing? P33Warehousing has three basic functions:movement, storage, and information transfer.Unit Five1. What are types of inventory? P39They are cycle stock, in-transit stock, safety or buffer stock, speculative stock, seasonal stock, and dead stock.翻译Unit OneThe speed and accuracy of a firm's order processing have a great deal to do with the level of customer service the company provides.公司对订单处理的速度和准确性与公司为消费者提供的服务水平有很大关系。
物流英语考试复习资料
PART 1.VOCABULARY 1*10=10PART PLETE THE STATEMENTS WITH A PROPER WORD CHOSEN FROM THE BOX 1*10=10PART 3.TERMS AND CONCEPTS 2*5=10PART 4.SHORT ASNWER QUEESTIONS 5*4=20PART 5.READING COMPREHENSION 2*15=30PART 6.ESSAY WRITING 20PART 1.VOCABULARY 1*10=101、Physical and packages’ strength are important considerations of packagedesign.2、3、order cycle is also known as replenishment （补货）cycle.4、Relevant costs of transport service include items such as fuel, labor,5、The customer can minimize its inventory level if lead time is fixed.6、warehouse space is usually the most obvious and easiest to fill ,that is whywarehouse operations must utilize（利用）the vertical space （垂直空间）effectively in order to be efficient7、8、Reducing commodity（货物）9、（劳动密集型） to a capital-intensive（资本密集型） operation10、Carriers quote freight rates in cwt (cents per hundredweight).11、include shrink-wrap （收缩膜包装）, air bubble , cellulosewadding（纤维填絮）, corrugated paper（瓦楞纸）and plastics.12、Automatic scanners（自动扫描）13、Materials handling equipment should use gravity as much as possible and minimize the ratio of （比）14、Concealed damage（藏匿损坏）is not detected until the package is opened.15 、The trade-off logic studies the relationship between two conflicting practices or operations such aslarge quantity purchase price discount and high inventory levels.1.2.r eplenishment cycle.3.4.5.Warehousing can allow a firm into a large shipment, with significanttransportation savings.6.mixing for customer orders, protection7.8.customer service.9.process that plans, implements and controls the efficient,10.11.（传送带）12.the most obvious and easiest to warehouse13.14.Relevant costs of include items such as furl, labor, maintenance, ofequipment, and administrative costs.15.required to complete the modal transfer.\16.17.18.19.20.equipment and minimize the ratio21.22.23.24.and package’s strength are important considerations of package design.25.Practice of using external activities that have traditionally beenperformed within an organization itself26.a carrier27.28.The acquisition of goods or services29.A production strategy that strives to improve a business return on investmentinventory and associated carrying costs, also called the Toyota Production System30.The process of contracting a business function to someone else, involves the abusiness function-commonly one previously performed in-house to an external provider31.A flat transport structure that supports goods instorage efficiencies32.conditions in a set period of time (usually one hour)33.Value given up as a result of not taking certain action34.reduc e the likelihood of this due to the vendor’s lead time, which causeinterruptions to sales or deliveries35.specifying terms of delivery36.：37.38.A practice in logistics of unloading material from an incoming semi-trailer truck or railroad car andloading into outbound trucks, trailers, or rail cars, with little or no storage inbetween39.tons, or passengers40.：i nbound l ogistic41.in order to gain a tax deduction that will lower total tax liability42.by various modes43.may be common characteristics or common needs and desires：44.the requirement) tothe moment it is received by the customer1、a measure of uncertainty in carrier performance : the usual differences that occur between shipments byvarious modes :2、process of dividing the market according to similarities that exist among the various subgroups（亚组）3、The time from the moment the customer places an order (the moment you learn of the requirement) to the4、one to whom a carrier may lawfully make delivery in accordance with（与什么一致）his contract of5、a person or company that organizes shipments for individuals or other companies and may also act as a6、The process of contracting a business function to someone else, involves the contracting out of a business7、a production strategy that strives to improve a business return on investment by reducing in –process8. Practice of using external organizations to execute（执行）logistics activities that have traditionally been9.Economic principle that as the volume of production increases, the cost of producing each unit decreases, therefore, building a large factory will be more efficient than a small factory because the large factory will10. the acquisition（获得物）is an important aspect of customer service in logistics13.14. Warehousing can allow a firm shipment into a large shipment, with significant transportation savings.15. Order processing, billing and invoicing（开发票）, product returns and claims handling are all typical exampleso ………), or out-of-stock (OOS) event is an event that causesinventorytobe exhausted. Reorderthe vendor's lead time, which cause interruptions to sales or deliveries.18. Adocumentissuedbyacarrier to a shipper, listing and acknowledging receipt of goods for transport and specifying terms of delivery bill of ladingPART 4.SHORT ASNWER QUEESTIONS 5*4=201、what are the components of JIT systems?Zero inventory zero defects（零缺陷）Short lead time small and frequent replenishment2、Give an example of both dependent demand（独立需求）and independent demand（非独立需求）Automobiles（汽车）, tires（轮胎）; Computer, keyboard3.state some inventory-related costs:Capital. Storage space Inventory service Inventory risks4、what are the three stock location criteria（标准）?Popularity Unit size（产品尺寸）Cube（立方）5、state 3 principles in warehouse designOne-story facility ,minimize aisle（通道）space ,efficient materials-handling equipment and so on6、state 3 principles of material handling.1)gravity principle;2)automation principle;3)space utilization principle;4)standardization principle.7、Which operations have a great impact on the warehouse layout and design（布局设计）? movement and storage（移动和仓储）8、state 4 dimensions of material handling（物料运输）Time Space Quantity Movement9、which 4 categories（分类）can freight carriers fall into ?Common Private Exempt（免税的）contract10、which factors affect the rates of transportation?Distance V olume or weight of the shipment Cost or value of the service11、3 forms of physical inventoriesRaw materials Work-in –process Finished goods1.State 4 dimensions of materials handling2.Which 4 categories can freight carriers fall into3.Which factors affect the rates of transportation4.What are the 3 forms of physical inventories5.State some inventory-related costs6.Give an example of both dependent demand and independent demand7.What are the 4 components of JIT systems / what are the 4 elements underpinning the JIT concept8.Which operations have a great impact on the warehouse layout and design9.What are the 3 stock location criteria10.List at least 3 principles in warehouse designReview for logistic English>>Topic 2: order management & Customer Service●learning points☐To have a working knowledge of order management and customer service in logistics;☐To describe how a company processes the incoming orders and the four elements of the order cycle;☐To discuss the major elements comprising logistics customer service;☐To explain how the customer service is measured.*Order Management( Page 23-24)How a firm handles incoming orders → the activities that take place in the period b/t the time a firm receives an order and the time a warehouse is notified to ship the goods to fill that order → an important component of a firm’s Management Information System (MIS).●Order Cycle☐Order placement（订单生成）– increasing use of Internet-facilitated ordering such as e-marketplace, extranets（外联网）and email while the use of EDI and phone/fax to place orders is declining☐Order processing （订单处理）– checking customer credit, transferring information to sales records, sending the order to the inventory and shipping area, preparing shipping documents☐Order preparation（订单准备）– preparing orders for shipment with the help of real-time information☐ Internet-based information system has made it possible for customers to track and trace shipments●Customer Service (Page 24-28)3 principal ways to define customer service:☐Customers service as an activity☐Customers service as performance measures☐Customers service as a philosophy（哲理）●Definition(Page 25)Customer service is a process of providing competitive advantage and adding benefits to the supply chain in order to maximize the total value to the ultimate （最终的）customer.●Dimensions of Customer Service (Page 26)1)Time, 及时性2)Dependability / reliability,可靠性3)Communication,沟通4)Convenience便利☐Time– order cycle time; lead time; replenishment time;☐Dependability / reliability – It is possible for customers to minimize the inventory level if lead time is fixed. There is no need for s afety stock to guard against stockouts resulting from fluctuating（波动的）lead time. unsafe delivery →inventory carrying costs, failing just-in-time (JIT) program; incorrect orders → potential lost sales or production;☐Communication –①transferring order information to the order-filling area (warehouse) ; ②picking the ordered items out of inventory;☐Convenience–palletize / pallets / palletization; market segmentation (细分市场)●How logistics customer service is measured( Page 29)☐Order entry订单录入☐Order documentation accuracy订单文件的准确性☐Transportation☐Inventory and product availability库存和产品的可得率☐Product damage☐Production / warehousing processing time生产/仓库的作业时间Give an example to illustrate the following statement:“The shorter and more consistent the order cycle is, the less inventory is needed by one’s customers.”Topic 3: Packaging & Material Handling●Learning points☐Role of packaging in logistics1.Definition of packaging2.Packaging materials3.Bar coding☐Objectives of material handling1.Guidelines and principles2.Materials-handling equipment●Role of Packaging☐ A concern to marketing, production and legal: sales tactic（策略）, cost, transport and environmental rules/regulations☐Product information on the package: color codes, universal product codes, computer-readable tables, symbols and number codes☐Handling ease:1. physical dimensions (package size);2. package’s strength;3. package shape☐Protection: contamination（污染）, water damage, temperature changes, pilferage, shocks and weight support / distribution in handling and transport☐Packaging designed to reduce tampering（篡改）●Definition of Packaging1)Consumer / interior packaging – marketing2)Industrial / exterior packaging – logistics●Packaging MaterialsCushioning materials（缓冲材料）(against shock, vibration（震动）, surface damage):Shrink-wrap（收缩膜）, air bubble cushioning（气泡）, cellulose wadding（纤维填充物）, corrugated paper （瓦楞纸材料）, plastics (EPS, PU, PE, foam-in-place)●Bar Coding☐ A series of parallel（平行的）black and white bars, both of varying（不同的）widths, whose sequence （顺序）represents letters or numbers. A bar code carries important information such as a shipment’s origin, the product type, the place of manufacture and the price.☐Bar code scanners: automatic and handheld（自动和手动）☐Describe how bar code scanners work:Optical scanners（光学扫描仪）emit light beams（光束）and translate the reflections bouncing off （弹开）the black and white bars into electrical signals（电信号）which the scanner records as binary digits（二进制数字）of 1s and 0s.● 4 dimensions of materials handling——1Movement, time, quantity, space●Objectives of Material Handling(P42)1)Increase effective capacity of warehouse (focus on cubic / vertical space instead of floor/horizontalspace)2)Minimize aisle space (forklift trucks turning space)3)Reduce number of times product is handled4)Develop effective working conditions (safety concern)5)Reduce movements involving manual labor6)Improve logistics service (stock-keeping unit – SKU库存单位)7)Reduce cost●Principle of Materials Handling(Page 46)☐Optimize materials flow☐Gravity principle (utilize gravity wherever practical)☐Space utilization principle☐Automation principle (AGV)☐Standardization principle☐Deadweight principle (minimize ratio of deadweight to load)●Materials Handling Equipment☐Dock（码头）equipment:Forklifts（铲车）, dock bumpers, （装卸台车挡）dock levelers（装卸跳板）, dock seals, trailer restraint systems, pallets☐Other equipment:Conveyors: roller, wheel, belt, towline（拖链）Cranes（起重机）: bridge, stacker, wagon（货车）AGVs, double-pallet jack☐Order-picking and storage equipmentPicker-to-part: bin shelving, modular storage drawers, flow racks, mobile storage systems, order-picking vehiclesPart-to-picker: carousels, miniload automated storage and retrieval systems●Expressions in Material Handling(Page 58)HANDLE WITH CARE NO HOOKS DO NOT TURN OVER DO NOT DROPSTAND ON END FRAGILE PERISHABLE LIQUID●Introduction of multiple equipmentsStandard Pull-chain mechanical Dock LevelerDock levelers are used to bridge the gap between the dock and the trailer and adjust for any height differences.The pull-chain mechanical dock leveler is the most common type used.Hydraulic（液压的）Dock Leveler（装卸平台升降板）A step up from the mechanical dock leveler, the hydraulic dock leveler uses an electric pump（抽水机）and hydraulic cylinder to engage/disengage the dock leveler.This works from a remote switch which is generally mounted on the wall next to the dock.Docks with high volume will benefit from this automation.（自动化）Truck Restraint: ICC Bar TypeThe most dangerous aspects of loading and unloading trailers（拖车）is when a driver starts to pull away from the dock while he is still being loaded.The ICC Bar type restraints automatically engage the rear guard（后卫部队）on the trailer when it backs into the dock.After the trailer is loaded/unloaded the restraint is disengaged via a control panelTruck Restraint: Automatic Wheel TypeAnother automated truck restraint system, the wheel type system engages in front of the rear wheels（后轮）of the trailer.Elevating（升降机构）DocksElevating docks are used where a raised dock is not available.They operate via an electric pump and a hydraulic lift cylinder.Dock SealsDock seals come in a variety of configurations（配置）and are used to prevent air, dirt, insects, birds, and rain/snow from entering the building while loading and unloading trucks.Truck Types 2- Narrow aisle reach truckOther Names of reach trucks are: Stand-up reach, Straddle reach , Double-deep reachReach trucks are designed for racking areas only and do not work for loading trucks or quickly moving loads over distancesTruck Types 2- Reach truckNarrow aisle truck designed specifically for racked pallet storage.Double-deep version (shown) loads pallets 2-deep in special double-deep racking.Gravity Skate Wheel ConveyorGravity flow skate wheel conveyor is a low cost option for conveying lightweight cartons or trays.Used extensively in shipping/receiving and assembly areas, skate wheel conveyors reduce manual material handling of lightweight items over short distances.Gravity Roller ConveyorApplication for gravity roller conveyor is similar to that of gravity skate wheel.Its cost is a little higher and it is more effective where heavier items are being handled.Automated Belt ConveyorAutomated belt conveyer has similar applications to gravity roller and skate wheel.Single units can be incorporated into gravity conveyor systems to create a simple low cost semi-automated system.Flexible ConveyorUsed extensively in shipping/receiving operations for package handling, flexible conveyor is usually anchored at one end to fixed gravity or automated conveyor allowing the other end to be expanded and flexed into trailers for loading and unloading.Unit Load ConveyorUnit Load Conveyor is a heavy duty version of roller conveyor used for handling pallet loads or larger trays.High Volume Trailer LoadingThis shows an application of conveyor in high volume trailer loading/unloading.Sortation SystemsSortation systems are the key to large elaborate conveyor systems.The variety of sortation systems is extensive as are their applications.Horizontal CarouselHorizontal Carousels are used in high-volume small-parts picking operations.Generally, an operator will run 2 to 4 carousels at a time avoiding the need for the operator to wait while one unit is turning.Vertical CarouselsVertical Carousels consist of a series of horizontal trays on a vertical carousel.Vertical carousels are most effective when floor space is at a minimum and there is ample overhead clearance.Automated Storage and Retrieval System (ASRS)A system of rows of rack, each row has a dedicated retrieval unit that moves vertically and horizontally along the rack picking and putting away loads.Towline (AGV=. 无人搬运车（Automatic Guided Vehicle）) systemTowline system is designed for movement of materials and products over paths.Topic 4: Transportation Mgmt●Learning points☐Importance☐Five basic modes☐ 3 Key factors of transport☐Single mode of transportation☐Inter-modal Services☐Classification of Carriers☐Bases for Rates☐Shipment Documentation (Domestic & Int’l)●Importance of Transportation☐40-50% of total logistics costs☐4-10% of the product-selling price● 5 Basic Modes of Transportation☐water, rail, truck, air and pipeline☐role of transportation agencies, shipper’s associations, brokers, freight forwarders● 3 Key Factors☐PriceRate: pickup at origin, delivery at destination, insurance, preparing for shipment, fuel, labor, maintenance, depreciation of equipment, administrative costs（行政费用）☐Transit time & variabilityAverage time it takes for a shipment to move from its point of origin to its destination;Variability — a measure of uncertainty in carrier performance☐Loss & DamageCarrier’s obligation（义务）; delayed shipments;damaged goods → inconvenience; inventory level●●Inter-modal Transport Services☐Birdyback（鸟背运输）, fishyback（鱼背运输）, piggyback （背负式运输）services☐Problems with multi-modal service: carriers’ reluctance（勉强）; transferability（可转移性）●Multi-modal Transport Services☐Containerization1.t are the advantages of using containers?2.Strengths in using containers: reducing handling costs, damage costs, theft and pilferage, time to transfer3.materials handling: labor-intensive → capital-intensive●Four categories of freight carriers----2☐Common Carrier公共承运人☐Contract Carrier合同承运人☐Exempt Carrier豁免承运人☐Private Carrier私营承运人●Common Carrier☐ A for-hire carrier that serves the general public at reasonable charges and without discrimination（区别）（填空词时考到该词）(railroads and pipelines)☐The most highly regulated●Contract Carrier☐Not serving the general public but serving one or a limited number of shippers with whom it is under specific contract;☐The contract: terms concerning the rates, liability, type of service and equipment;☐Rates: lower than those of common carriers☐Tailored / customized service; high service level●Exempt Carrier☐Carriers exempt from economic regulation regarding rates and services;☐Gaining the status by the commodity it hauls or by the nature of its operation;☐Examples: a motor carrier transporting agricultural products, newspapers, livestock（家畜）, fish; a rail carrier is exempt when hauling fresh fruit;●Private Carrier☐Not for-hire, not subject to gov’t economic regulations;Core biz(n. 商业（等于business）) is not transportation;☐An inter-corporate hauling fee●Bases for Rates-Factors affecting the rates ( revenue per ton-mile)——3☐Cost and value of service;☐Distance;☐Volume or weight of the shipment●Cost and value of service☐What cost basis to use1.Fully allocated / average total costs2.Average variable costs3.Marginal / out-of-pocket (现款支付的)costs☐Service Pricing – Rates vary by transported productHigh-value commodities can sustain（维持）higher transportation charges (a small portion of the selling price)●Distance☐Tapering rate principle:Rate increase is not directly proportional to distance. The rate increases as distance increases, but not linearly.☐Terminal costs (cargo handling（货物装卸）, clerical and billing) do not vary with distance. Carriers spread terminal costs over a greater mileage base.●Domestic Documentation☐Bill of Lading（B/L）提单☐Freight Bill运费清单☐Freight Claims货运索赔单☐FOB Terms of Sale FOB销售术语●Bill of Lading☐Certificate of title （产权证书）t o the goods☐Straight Bill of Lading (记名提单)Non negotiable（禁止转让的）instrument; consignee named☐Order Bill of Lading (指示提单)Negotiable instrument; the consignor retains security interest in the goods until the consignee pays the goods’ invoice value●Freight Bill (运费清单)☐Carrier’s invoice for the charges☐Listing the shipment, origin and destination, consignee, items, total weight, total charges, credit time period for payment;☐Prepayment is required if the carrier considers the commodity’s value is less than the freight charge.●Freight Claims (货运索赔单)☐ A document the shipper（发货人，托运人）files with the carrier to recoup（收回）monetary losses resulting from loss, damage or delay to the shipment or to recover overcharge payments☐Within 9 months of delivery☐Visible damage vs. concealed damage●FOB Terms of Sale (销售条款)☐①Who is to incur （招致）transportation charges; ②who is to control movement of the shipment;③where the title passes to the buyer☐FOB Delivered (目的地) – the seller☐FOB Origin (原产地) – the buyer●International Transportation☐Transportation DocumentsCarnet（通关卡）– known as duty-free import of goods passport , widely used internationally as a customs documents. indicating that the shipment has been sealed（封闭）at its origin and will not be opened until it reaches its final destination, passing in transit through intermediate customs points without inspection（检查）☐Universal airway billTopic 5: Inventory Mgmt●Learning points☐Inventory & Inventory Management☐Major Reasons for Carrying Inventory☐Major Types of Inventory-related Costs☐Approaches to Managing Inventory☐Distinctions among Various Approaches1.Two Forms of Demand2.Pull vs. Push3.System-wide（全系统）vs. Single-facility（单一系统）Solution☐Integrated（整合）Inventory Management: DRP, MRP and JIT●Inventory– or stock, in terms of supply chain management – is defined as the stored accumulation of material（材料）or components（部件）used in☐the inventory of partially produced products at various stages in the☐●☐Scale/Batching Economies & Cycle Stocks（规模经济和周转库存）acquisition, production and transportation; traditional long production runs/batches →cycle stock; concern about obsolescence（退化）of finished goods☐What is the trade-off logic?discount savings vs. inventory carrying costpurchase of raw materials & transportation rates●Why keep inventory?☐Uncertainty / Safety Stocks1.customer demand (hard to forecast)2.transportation3.supply shortage (stockouts)4.CPFR (Collaborative Planning, Forecast and Replenishment)☐In-Transit Stocks: modes of transport☐Work-in-Process Inventory: hours → days (auto and computer manufacturing)☐Seasonal Stocks (Page 93)1.Agriculture products – perishableCosts of holding items in storage1.Capital Cost（资本成本）– opportunity cost,hurdle rate（要求报酬率）(the minimum rate of return expected of new investments)2.Storage Space Cost – handling costs (in & out), rent, heating, lighting3.Inventory Service Cost – insurance & taxes4.Inventory Risk Cost – obsolescence and depreciation (fashion apparel, fruits &veges, computers &)☐ costs of replenishing inventory1.dollar amount per order, independent of order size.2.vary with the number of orders made.3.☐1.costs (info sys, tech, facilities) and variable costs (reviewing levels, orderpreparing and payment processing…)2.（流水作业线）☐ Associated with insufficient inventory.☐In-transit Inventory Carrying Cost●Two Forms of Demand——6☐Dependent——JIT & MRP1.Demand for items used to produce final products2.Tires stored at a Goodyear plant are an example of a dependent demand item☐Independent——DRP1.Demand for items used by external customers2.Cars, appliances, computers, and houses are examples of independent demand inventory●Economic Order Quantity (EOQ)☐EOQoptimal order quantity that will minimize total inventory costs☐Under what circumstances is EOQ to be applied?1.Demand (independent) is known with certainty and is constant over time2.No shortages are allowed3.Lead time for the receipt of orders is constant4.Order quantity is received all at once●Pull vs. Push☐Pull / Reactive approach (JIT)1.quick response to customer demand (independent);2.unable to coordinate （协调）the need for similar or identical items at parallel network facilities;3.one-way communication b/t need and supply;4.suitable in cases of uncertain order cycle or demand level☐Push / Proactive approach (MRP & DRP)1.anticipating future demand (dependent) and use of replenishment;2.adapting better to the coincident needs of parallel logistics network facilities;3.two-way communication b/t need and supply4.suitable for highly profitable segments, dependent demand, scale economies, supply uncertainties,source capacity limitations, seasonal supply buildups; organizations with greater logistics sophistication（复杂）●System-wide vs. Single-Facility Solution☐Single facility – individual warehouse; distribution center;☐Single-facility solution: JIT and EOQ-based approaches☐System-wide approaches: MRP and DRP●Just-in-Time Approach☐Designed to manage lead times and to eliminate waste; quick response with a high priority（优先级）on short and consistent lead times;☐Americanized version of the Kanban system（看板系统）developed by the Toyota Motor Company.Inventories should be available when a firm needs them – not any earlier, nor any later;☐Kanban: kan / production cards (生产卡片), ban / requisition cards (提料卡片), Andon / light system(指示灯系统)☐Four major elements underpinning the JIT concept——71.Zero inventories;2.Short lead times;3.Small, frequent replenishment quantities;4.Zero defects / high quality☐Evaluation of JIT1.Responsiveness and flexibility2.Efficient and dependable production and manufacturing processes3.Accuracy of forecasting to anticipate finished product demandmunications and information systems5.High-quality consistent transportation services●Materials Requirements Planning (物料需求计划)☐MRP starts by determining how many end products customers desire and when they need them.☐Goals of an MRP system1.to ensure the availability of materials, components and products for plannedproduction and for customer delivery;2.to maintain the lowest possible i nventorylevel;schedules and purchasing activities;Master Production Schedule(MPS):customer orders and demand forecasts2.Bill of Materials File (BMF)物料清单文件:exact amount of raw materials, components and subassemblies; when and how3.Inventory Status File(ISF)存活状态文件:safety stock needs, lead times, minimizing inventory4.MRP Program5.Outputs and Reports: ①quantities to order; ②need to reschedule or not; ③canceled need; ④system status☐Principle advantages1.Safety stock levels / minimal inventories2.Identify supply chain disruptions & take corrective actions3.Actual demand & forecasts of end-product needs4.Coordinate materials ordering5.Suitable for batch production / assembly☐Weaknessesputer intensive;2.increasing order and transport costs;3.not sensitive to short-term demand fluctuations;plex●Distribution Resource Planning(分销资源计划)☐DRP is usually used with an MRP system –DRP (in outbound logistics / inventories) vs. MRP (in inbound l ogistics / inventories)☐Key elements of DRP。
物流专业英语复习资料.doc
物流专业英语复习资料考试题型：一、选择填空(20 points )二、物流术语(20 points )三、阅读理解(30points, each 3 points )四、英译汉(20points, each 4 points )五、汉译英(10 points, each 2points ) 物流专业英语考试备考1词汇1. 1基本概念术语1.物品article2.物流logistics3.物流活动logistics activity4.物流作业logistics operation5.物流模数logistics modulus6.物流技术logistics technology7.物流成本logistics cost8.物流管理logistics management9.物流中心logistics center10.物流网络logistics network11.物流信息logistics information12.物流企业logistics enterprise13.物流单证logistics documents14.物流联盟logistics alliance15.供应物流supply logistics16.生产物流production logistics17.销售物流distribution logistics18.回收物流returned logistics19.废弃物物流waste material logistics20.绿色物流enviTonmental logistics21.企业物流internal logistics22.社会物流external logistics23.军事物流military logistics24.国际物流international logistics25.第三方物流third-part logistics (TPL)26.定制物流customized logistics27.虚拟物流virtual logistics28.增值物流服务value-added logistics service29.供应链supply chain30.条码bar code31.电子数据交换electronic data interchange (EDI)32.有形消耗tangible loss33.无形消耗intangible loss奖罚1.运输transportation2.联合运输combined transport3.直达运输through transport4.中转运输transfer transport5.甩挂运输drop and pul 1 transport6.集装运输containerized transport7.集装箱运输container transport& 门到门door-to-door9.整箱货full container load (FCL)10.拼箱货less than container load (LCL 11・储存storing12.保管storage13.物品储存article reserves14.库存inventory15.经常库存cycle stock16.安全库存safety stick17.库存周期inventory cycle time18.前置期(或提前期)lead time19.订货处理周期order cycle time20.货垛goods stack21.堆码stacking22.搬运handing/carrying23.装卸loading and unloading24.单元装強卩unit loading and unloading25.包装package/packaging26.销售包装sales package27.定牌包装packing of nominated brand28.中性包装neutral packing29.运输包装transport package30.托盘包装palletizing31.集装化containerization32.散装化containerization33.直接换装cross docking34.配送distribution35.共同配送joint distribution36.配送中心distribution center37.分拣sorting38.拣选order picking39.集货goods collection40.组配assembly41.流通力口工distribution processing42.冷链cold chain43.检验inspection 奖罚1・仓库warehouse2.库房storehouse3.自动化仓库automatic warehouse4. 4 立体仓库stereoscopic warehouse5.虚拟仓库virtual warehouse6.保税仓库boned warehouse7.出口监管仓库export supervised warehouse8.海关监管货物cargo under customer, s supervision9.冷藏区chill space10.冷冻区freeze space11.控湿储存区humidity controlled space12.温度可控区temperature controlled space13.收货区receiving space14.发货区shipping space15.料棚goods shed16.货场goods yard17.货架goods shelf18.托盘pallet19.叉车fork lift truck20.输送机conveyoT21.自动导引车automatic guided vehicle (AGV)22.箱式车box car23.集装箱container24.换算箱twenty-feet equivalent unit (TEU)25.特种货物集装箱specific cargo container26.全集装箱船ful 1 container ship27.铁路集装箱场railway container yard28.公路集装箱中转站inland container depot29.集装箱货运站container freight station (CFS)30.集装箱码头container terminal31.国际铁路联运international through railway transport32.国际多式联运international multimodal transport33.大陆桥运输land bridge transport34.班轮运输linei* transport35.租船运输shipping by chartering36.船务代理shipping agency37.国际货运代理international freight forwarding agent38.理货tally39 国际货物运输保险international transportation cargo insurance40.报关customs declaration41.报关行customs broker42.进出口商品检验commodity inspection奖罚1. 4物流管理术语1.物流战略logistics strategy2.物流战略管理logistics strategy management3・仓库管理warehouse management4.仓库布局warehouse layout5.库存控制inventory control6.经济订货批量economic order quantity (EOQ)7.定量订货方式fixed-quantity system (FQS)8.定期订货方式fixed-quantity system (FIS)9.ABC 分类管理ABC classification10.电子订货系统Electronic order system (EOS)11.准时制just in time (JIT)12.准时制物流just-in-time logistics13.零库存技术zero-inventory logistics14.物流成本管理logistics cost control15.物料需要计划material requirements planning (MRP)16.制造资源计划manufacturing resource planning (MRP II)17.配送需要计划distribution requirements planning (DRP)18.配送资源计划distribution resource planning (DRP II)19.物流资源计划logistics resource planning (LRP)20.企业资源计划enterprise resource planning (ERP)21.供应链管理supply chain management (SCM)22.快速反映Quick response (QR)23.有效客户反映efficient customer response （ECR）24.连续库存补充计划continuous replenishment program （CRP）25.计算机付诸订货系统computer assisted ordering （CAO）26.供应商管理库存vendor managed inventory （VMI）27.业务外包outsourcing1.We can define warehousing as that part of a firm^s logistics s ystem that stores products （rawmaterials, parts, goods-in-pro cess, finished goods） at and between point of origin and point o f consumption, and provides information to managementon the sta tus, condition, and disposition of items being stored・1.我们可把仓储定义为公司物流系统的不可分割的一部分，（2分）用以在原产地，消费地或二者之间储存原材料，部件，在制品,产成品（2分）并向管理部门提供有关所储存项目的现状与控制情况等信息.（2分）2.Participants in the channel gain competitive advantage thro ugh improving the overall channel efficiency by reducing risk a nd effectively leveraging the corporate resources of each chan nel member・2.这条链上的参与者通过以降低风险（2分）和链上每一位成员的共同资源的有力支持（2分）来改善整条链的效率从而获得具有竞争力的优势。
物流专业英语考试复习
物资储存storage of goods
消除低下的效率eliminate inefficiency
产品的流转，储存和控制movement,storage,and control of products
和供应相关的活动supply-related activities
A variety of functions多种功能
Across the company从整个公司
Control mechanism控制机制
Flexible planning 灵活的规划
Integration集成整合
Coordination协调
Labor,equipment and space 劳动力，设备和场地
Specialist fuels特种燃料
Heating oil供暖燃油
Food ingredients食品配料
Expertise专门技术，专门知识
Road delivery公路运送
Goods in process进程中的货物
As a buffer against things going wrong作为一种防止事情变坏的缓冲
Customer support 客户支持
Transportation 运输
Movement of people and goods人流和物流
Warehouse management 仓储管理
Purchasing采购
Include ,but not limited to 包括，但又不限于
Manual and powered手动或电动的
Pallet moving trucks 托盘搬运车
物流英语期末复习知识点
物流英语期末复习知识点物流英语期末复习知识点1.How many kinds of ware house do youknow? Please write down the advantages and disadvantages for eachone.-Private warehouse优：More control;The cost of long term storage is lower than the public storage;More flexi bility缺：high risk of investment-Publicw are house优：leased to solve short-term distribution needs;Saving money;缺：Alack of personalized service;Communication problems-Contract warehouse优：Low cost;More cost-effective than private warehouse缺：Oncecontracted,itmustbealong-termutilization2.How many kinds of transportation mode do you know?Please write down the advantages and disadvantages for eachone.-Rail way transportation铁路运输优点：It offers cost-effective transpor to falarge number of car go sover long distance;It is good for car gos with high volumeand low value.缺点：In flexibility of operation-Road transportation公路运输优点：Used for higher-value and lower-volumecar goover relatively short distance;Providing adoor to door service缺点：Fuel consumption;airpollution-Water way transportation水路运输优点：The cheap estmethod of moving goods worldwide缺点：The speed of the shipisvery slow.-Air transportation航空运输优点：It offer srapidand flexible delivery;Saving time缺点：high cost-Pipeline transportation管道运输优点：Pipelinesoperateona24-hourbasis,sevendaysperweek.缺点：The lack of grow thinde mand for the movemen to foil will affect pipelines.3.Please talk about the ways of improving customer service.Improving logistics system to deliver superior customer service;Taking both servicelevel and costintoac count when gaining profits;Identifying customers’needs;Defining customers service objective;Reducing the cost of logistics system4.What is logistics?In Chinese Logistics Terms,logistics means the physical movement of goods from the supplier to the receiver.。
物流英语复习资料
一、单词复习商品: merchandise 线路:line 合资企业:Joint Venture 陆运:land transportation 处理:handle 装箱单:packing slip 零售包装:consumer packaging 仓储: storage 排除:eliminate信息服务:service information 零风险:zero defects 定舱位: book the shipping space 存储:storage对待: approach 入库作业:indoor operation 卸货: discharge 海关:Customs 知名的:big name入库保税品: warehouse bond 检查站: checkpoint 防热的: Heat-proof 供应链: supply chain工具: facility 条形码:Bar code 分销渠道:distribution channel 商标: trademark工业包装: industrial packaging 样品:sample 规格:specification供应商:supplier 可以使用的:available 发货区:receiving space 竞争:competition 询问:inquiry估算:evaluation 原材料:raw material代表:on behalf of represent 实际上:in practice 总重: gross weight二、句子复习(1)Electronic order system is for the operation ordering and the information exchange by internet among the firms.电子订货系统的操作命令和信息交换之间通过互联网公司(2)Customer service is meant to provide facility for customer’s nee d or inquiry and arrange it.客户服务的目的是提供设施的用户需要或查询及安排。
物流英语复习资料
物流英语复习资料一、词汇货物freight；consignment；goods 货运代理商forwarding agency承运商carrier供应商supplier托运人；货主shipper收货人consignee委托consign卸货unload; drop-off收货collect交送delivery询价enquiry报价offer；quote全体职员staff安排arrangement技术的technical商业的commercial吨ton磅lb精确地exactly要求requirement英寸inch英尺foot重量weight船只vessel渡轮ferry铁路rail高速公路motorway包租(船、飞机等) charter 批发商wholesaler包装；打包packing订单order塑料的plastic木桶barrel液体liquid鼓型金属桶drum体积volume抵达arrival船运；装船ship交易deal集装箱container调查survey估价师surveyor目的地；终点destination尺寸；规格measurement密封；封口seal易腐烂的；易变质的perishable 仓储warehousing 、仓库depot应负责任的liable保险单policy保险insurance风险risk损失damage备忘录memo援救salvage补偿；赔偿compensation二、句子1. 你能告诉我具体的位置吗？Can you tell me the exact location of the accident?2. 你们看着办吧。
We will leave that up to you.3. 我们将不得不追究贵公司对此次损失所应承担的责任。
We ’ll have to hold your company liable for damages.4.希望我们可以尽快解决这不幸的事情。
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简答题：1.Facility Location Decision: The success of a particular logistics system is dependent upon thelocation of the relevant warehousing and production facilities.2.packaging: promoting the product and protecting it .3.Returned products: such as products recalls , product damage, lack of demand, and customerdissatisfaction.4.The main advantage of static simulation (静态模拟) is that it is simpler, less expensive tooperate , and more flexible than most optimization techniques. Unlike mathematical programming approaches, simulation does not guarantee an optimum solution.5.Lean thinking is based around the simple philosophy of eliminating waste.6.Three factors are fundamental to transportation performance:（1）cost(2)speed(3)consistency7.Lean Thinking (seven wastes); (1)The waste of over production (2)…waiting(3)…inappropriate processing (4)…unnecessary inventory (5)unnecessary motions (6) defects(7) transporting8.The 80/20 rule will often be found to hold: that is 80 percent of the profits of the businesscomes from 20 percent of the customers. Furthermore 80 percent of the total costs to service will be generated from 20 percent of the customers (but probably not the same 20 percent！)9.Influence of LCS Quality on customer Loyalty Intentions?(1)As perceived cycle time quality increases, the level of customer intended loyalty towardsthe online retailer will increase.(2)As perceived in-stock availability quality increase, the level of customer intended loyaltytoward the online retailer will increase.(3)As perceived customer responsiveness quality increases, the level of customer intendedloyalty toward the online retailer will increase.10. The assumption of EOQ ( The EOQ model):(1)all demand is satisfied;所有的需求都能被满足(2)rate of demand is continuous, constant, and known;需求率是连续的，明确的已知量(3)replenishment performance cycle time is constant and known;补货时间是连续已知的(4)there is a constant price of product that is independent of order quantity or time; 产品的价格是常量，不受订货数量和时间的影响(5)there is an infinite planning horizon; 计划周期是无限的(6)there is no interaction between multiple items of inventory; 各项库存之间没有影响(7)no inventory is in transit; 在途库存不考虑(8)no limit is placed on capital availability; 没有资金限制11. Environmental Models: noise; vibration; air pollution.12.Transportation Characteristics: non-storability; indivisibility;13. what is 3 rd-party Logistics: third-party logistics, also called logistics outsourcing, or contract logistics, continues to be one of the most misunderstood terms in logistics and supply chain management .14.Why use 3PL: to save time; Because someone else can do it better; to share responsibility; to re-engineer distribution networks.15.. Limitations(缺陷) of 3rd-Party Logistics :（1）Loss of control over the logistics function(especially for critical parts );（2）More distance from clients. Loss of human touch.（3）Discontinuity of services of 3PL provider;（4）Differences of opinion or perception of the service level of the 3 rd-Party provider.16. The cost holding inventory (1) capital cost (2)service cost (3)storage costs (4) risk costs17. The quality research measure: Ordering procedures refer to the efficiency and effectiveness of the procedures followed by the supplier .Order accuracy refers to how closely shipments match customers ’orders upon arrival .Order condition refers to the lack of damage to orders .Order quality refers to how well products work .Information quality refers to customer’s perceptions of the information provided by the supplier regarding products from which customers may choose. Personnel contact quality. Order release quantities. Order discrepancy handing. Timeliness 18. Strategy of Logistics: (1) Low cost and high quality tactics; (2)flexibility tactics; (3)good delivery performances.19.EX-works: FCA(free carrier );FOB(free on board);CFR(cost and freight);CIF(cost, insurance, and freight)名词解释：1.Inventory: refers to stocks of goods that are maintained for a variety of purposes, such as forresale to others, as well as to support manufacturing or assembling processes.2.Materials handling: refers to the short-distance movement of products within the confines of afacility.3.Order management: refers to management of the activities that take place between the time acustomer places an order and the time it is received by the customer.4.Salvage refers to “equipment that has served its useful life but still has value as a source forpats”, while scrap refers to “commodities that are deemed worthless to the user and only valuable to the extent they can be recycled.”5.Warehousing: refers to places where inventory can be stored for a particular period of time.6.Pull scheduling: a system of controlling materials whereby the user signals to the maker orprovider that more material is needed. Material is sent only in response to such a signal.7.Push scheduling: a system of controlling materials whereby makers and providers make orsend material in response to a pre-set schedule, regardless of whether the next process needs them at the time.8.Fixed costs: tend to stay the same as volume of activity changes, or at least, within a givenvolume range.9.Variable costs: change as the volume of activity changes.10.Direct costs: can be tied to specific products.11.Indirect costs: are whatever is left over after direct costs have been allocated.12.Basic service: refers to the basic level delivered to all customer, whether less profitable ormost profitable, they should received service not lower than this level.13.Value-added service: refers to the firm can be paid for the additional service by the buyer, orwe can say the cost of raising service level can be made up for by increase price or more transctions ,such service surpassing the basic level.1.物流是以满足客户需求为目的，计划、执行与控制产品、服务以及相关信息从起始点到消费终端高效率的流动过程2.全面质量管理是一种受管理系统支持的理念，这个系统通过各职能部门齐心协力来满足客户对产品各方面的需求3.集装箱码头连接海运与陆运，比传统的码头搬运集装箱更快捷，更经济，更准确，容量更大4.企业借助物流系统能够控制原料、在制品以及成品库存的运动状态和地理位置，从而使成本最低。