At the Hotel 在酒店
最新中职英语第二册教案：Unit5Atthehotel02英语
道具，并在课件上出示相关图
片：护照passport、身份证ID
Card、表格form、钥匙key、
信用卡credit card、收据
receipt。每出示一件道具叫学
生说出其英语名称，如果学生
不会的着重进行讲解。
2）导入主题：
叫学生猜这些物品的用途，导
出本节课第一个主题check
in。
While-listening
1）第一遍听音
要求完成书中习题。学生回答后
老师着重讲解词组的含义。
2）第二遍听音（看着课文）
要求学生根据小组形式。并用英
语表述。
3）第三遍听音
a.要求学生在听的过程中，以小组
的形式（两人总结clerk,两人总
结guest.）分别总结clerk和guest
的对话内容，即check in的句型。
5’
复习
Revision
要求学生以小组为单位展示制作的
“登记卡”，并随机叫几组学生就预订房间为主题的对话。教师根据学生的表演进行及时纠正和总结。
表演对话。
既是检查学生的完成作业情况的有效方式，同时有准备的表演也可以充分调动学生表达英语的自信心。
9’
讲解
Presentation
Pre-listening
铺垫和准备，教师要在课下随时帮助和指导学生完成。
板书设计
承上启下。
整个过程“以学生为主导”
创造各种机会叫学生开口说英语。同时，充分发挥小组协作，提高学习效率，增加学习兴趣。
4’
练习
Practice
叫学生以小组形式，运用课前制作好的登记卡进行对话练习，教师到各组进行指导。
以小组形式运用登记卡和刚学习的句型练习对话。
5.1- At the hotel
Useful Expressions
• Can I have it charged to my account?
（费用）可以记在我的账上吗？
• I locked myself out. Could you open the door for me?
Business Spoken English and Practice
New words
twin room 标准间；双人间 Business Spoken English and Practice
New words
double room 大床间
Business Spoken English and Practice
可以使用晨呼服务吗？
Business Spoken English and Practice
Useful Expressions
• Please take good care of your key, we will charge $ 20 for the card if you lost it. 请保管好您的房卡，如果丢失，一张房卡需赔偿20美 元。 • Please retain this receipt as proof of your purchase and your guarantee. 请保存好收据，作为交款凭证，并享受保修。 • Have you any vacant（spare）room in the hotel？ 请问还有空房吗？ • Can I have a look at the breakdown? 我可以看一看细目吗？
Business Spoken English and Practice
Unit 4 at the hotel
Useful Sentences
D. Services and facilities
1. I have dirty laundry. 2. Could I have my room cleaned right now? 3. What facilities do you have in the room. 4. Could you give me a wake-up call tomorrow? 5. What's the charge for the excess weight? 6. Do you have any convenient transportation to the center of the city? 7. I need to use the hair dryer tonight. Do you have one in the room?
At the Hotel
Warming up 1. How many types of rooms does a hotel ususlly have?
single room standard room suite
deluxe room
hotel lobby reception dining room shower
3. I get your bill, wait a moment, please.
4. I'm leaving tomorrow. Will you close my account? 5. Do you pay the bill by cash or credit card? 6. Can you charge it to my credit card?
2. Work in pairs. Discuss the following questions with your partner. 1. What information should you Name & Telephone provide if you want to book a number room? 2. What facilities does a business restaurant, TV, IDD hotel usually have? telephone, a computer with internet access
酒店英语-At-the-hotelppt课件
1 New words & notes
key card 钥匙卡
1 New words & notes
American Express 美国运通卡
1 New words & notes
room service 客房送餐服务
1 New words & notes
turn-down service 铺床服务 room maid 酒店打扫人员
1 New words & notes
laundry service 洗衣服务
1 New words & notes
laundry bag 洗Байду номын сангаас袋
1 New words & notes
sofa bed 沙发床
1 New words & notes
bath 浴室
buffet restaurant 自助餐厅
Dialog reading(1)
Read dialog 1 and try to find out the questions Wang Mei asks when she reserves the hotel rooms.
Dialog reading(1)
❖ How can we find the hotel after we arrive?
A local guide will be meeting you at the airport and there will be a car or shuttle bus pick-up service, which is free of charge.
场景英语-酒店
At the Hotel(Ms. Zhang together with Mr. Baker arrivedat the hotel that the former had booked forthe latter. Now the former is helping thelatter to check in. This is the dialoguebetween Ms. Zhang and a hotel clerk.)A: Hello, welcome to Tulip Hotel, what can Ido for you?B: Hi, yes, I had a reservation of a room.A week ago I called and booked the roomfor the guests coming from New York. Thereservation should be for a double bed,non-smoking room.A: And under what name was it made?B: Mr. Baker B-A-K-E-R.A: Let me check.… Oh, yes, here it is.You’ve got a non-smoking room with adouble bed, on the 17th floorB: My guest doesn’t like a room overlookingthe street.A: No, sir. This is a quiet room with abeautiful view.B: Very good! Does the room rate includebreakfast?A: Yes.B: What time is breakfast served?A: There’s an English breakfast buffet from6 am—9 am. It’s in the lobbyB: My guest would like to have the morningcall service at 7 am tomorrow morning. Andwould you send breakfast to his room at7:30 am?A: All right, no problem. By the way, if youdon’t mind, I need to see someidentification, and the credit card youbooked the room with.B: Sure, here it is.A: Okay, it’ll be all settled if you wouldsign here, and initial is ok. Here’s thekey to room 1709B: I want to have this suitcase carried up.A: Ok, I will have a porter to take it upthere at once.B: Oh, I almost forget it. This suit needs tobe cleaned and pressed right now. And myguest spilled some oil on his pants.III Notes and Guidance to the Dialogue1.to spill sth. on / down / over…把…洒到…上Oh no! I’ve spilt coffee all downmy shirt!糟糕，我把咖啡洒得满衬衫都是！•He spilled the wine all over thecarpet.他把酒洒得满地毯都是。
宾馆住宿流程英语
宾馆住宿流程英语Hotel Accommodation ProcessChecking into a Hotel:1. Arrival at the Hotel: Upon arriving at the hotel, the guest will approach the front desk or reception area. The guest should have their identification, such as a driver's license or passport, and any necessary booking information, such as a reservation confirmation number.2. Checking In: The guest will provide the front deskstaff with their personal information, such as their name, contact details, and the length of their stay. The staffwill then proceed to check the guest in and assign them a room.3. Room Key: The front desk staff will provide the guest with their room key, which may be a physical key, a key card, or a digital key on a mobile device.4. Room Assignment: The guest will be informed of their room number and the location of their room within the hotel.5. Luggage Assistance: If the guest requires assistance with their luggage, the hotel staff may offer to help transport the guest's belongings to their room.6. Payment: The guest will be required to provide a method of payment, such as a credit card, to cover the cost of their stay and any additional charges they may incur during their stay.Staying at the Hotel:1. Room Amenities: The guest will have access to the various amenities provided in their room, such as a bed, a bathroom, a television, and any other facilities or services offered by the hotel.2. Hotel Facilities: The guest may also have access to the hotel's common areas and facilities, such as a lobby, a restaurant, a gym, a swimming pool, or a business center, depending on the hotel's offerings.3. Housekeeping: During the guest's stay, the hotel's housekeeping staff will periodically clean and tidy the guest's room, providing fresh towels, making the bed, and replenishing any consumable items, such as soap or shampoo.4. Additional Services: The guest may request additional services from the hotel, such as laundry or dry cleaning, room service, or transportation arrangements.Checking out of the Hotel:1. Checkout Time: The guest will be aware of the hotel's checkout time, typically around 11:00 AM or 12:00 PM, and should plan to vacate their room by that time.2. Checkout Process: The guest will return to the front desk or reception area to check out of the hotel. They may be required to settle any outstanding charges, such as for room service or additional services used during their stay.3. Luggage Assistance: If the guest requires assistance with their luggage, the hotel staff may offer to help transport the guest's belongings to their mode of transportation.4. Feedback: The guest may be asked to provide feedback on their stay, either through a survey or by speaking with a staff member, to help the hotel improve its services.酒店住宿流程入住酒店:1. 到达酒店: 当客人到达酒店时,他们会走向前台或接待区。
4.At the Hotel
R: Can I see your ID card or passport, Mr. Collins? 请出示您的身份证或护照，柯林斯先生。 C: Sure, here you are. 好的，给你。 R: Thank you, Mr. Collins. You’ll have a single room on the top floor with a very good view of the West Lake. 谢谢柯林斯先生。您的房间在顶层，可以看到西湖的美丽 景色。 C: Great! I like this room. 太好了，我喜欢这个房间。 D: I’m glad you like it, Mr. Collins. 我很高兴你喜欢这房间，柯林斯先生。 C: How much do you charge for the room? 房价多少？
Work skills － Hotel Reservation 工作技巧——预定酒店
1. What information do you need to get from your client for hotel reservation?
2.When you are reserving a hotel room for
Sentences
您要什么样的房间？ What kind of room would you like? 您要单人房还是双人房？ Would you like a single room or a twin / double room? 你们有没有单人房间？ Do you have a single room? 有没有靠后面的房间？我要一个安静的 房间。 Is there a room at the back of the hotel? I want a quiet room.
At the Hotel(在旅馆)
At the Hotel在旅馆Ⅰ常用表达法1.Do you have any vacancies?有空房吗？2.I’d like to make a reservation.我想订个房间。
3.Would you like a single or a double room?您要单人间还是双人间？4.I have a confirmed reservation.我已订了房间的。
5.Just a moment.Let me check,please.请等一下，让我核实一下。
6.The room number is 868,on the eighth floor.是8楼868号房间。
7.Give me the account .I’m leaving this morning. 请结账，我今天上午离开。
8.I’d like to check out tomorrow morning.我想明天早上结账。
Ⅱ对话范例Dialogue 1A:Good morning,can I help you?甲：早上好，我能为您效劳吗？B:Good morning.Do you have any vacancies?乙：早上好，有空房吗？A:Yes.We have a nice room on the fourth floor.甲：有。
4楼有一间很好的。
B:How much is it?乙：多少钱一晚？A:$60 a night,including breakfast.甲：60美元一晚，包括早餐。
B:Can I see it, please?乙：我可以看看吗？A:Sure. Would you come with me?甲：可以。
跟我来。
B:Oh, it’s good.I’d like to check out tomorrow morning. 乙：啊，好。
我想明天早上结账。
Dialogue 2A:Hello,this is Miss Wu speaking.甲：喂，我是吴小姐。
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At the Hotel
1. Mr. White comes to a hotel to book a room.
1.What kind of room does Mr.White want?
2.How much is the room?
Clerk:Good afternoon, sir.Can I help you?
Mr.White:I want a room, please.
Clerk:What kind of room would you like, sir?We have single and double rooms.
Mr.White:I'd rather like a double room.
Clerk:One double room.Right.For how many nights, sir?
Mr.White:Four nights.
Clerk:Would you please fill in the form?
Mr.White:OK.(a few minutes later)I have finished.How much is the room?
Clerk:400 RMB per night with tax.
Mr.White:All right.I take it.
Clerk:Here is your key, sir.Room number is 405.Have a pleasant stay.If there is something I can do for you, please let me know.
Mr.White:Thanks a lot.
Clerk: My pleasure.
2.Bush asks for service at the hotel.
Q: 1. What does Bush want?
2.When does Bush need a morning call?
Clerk:Hello!What can I do for you?
Bush:This is Room 316.Please bring me a pot of coffee and some ice.
Clerk:All right.Please wait for a few minutes.Anything else?
Bush:Yes.I would like to have some clothes dry-cleaned.
Clerk:Please put your clothes in the paper bag and write down the contents of the clothes on it.
Bush:Will it be ready by tomorrow?
Clerk:Sure, sir.
Bush:By the way, I'd like a wake-up call, please.
Clerk:Could you tell me what the time is?
Bush:7 o'clock tomorrow morning.Thank you.
Clerk:You're welcome
3.Mr. Black is going to check out.
Q: 1. When will Mr.Black leave?
2. Does Mr.Black pay by card or by cash?
Clerk: Good morning, sir.What can I do for you?
Mr.Black:I'm leaving at 9:00 a.m.,so I'd like to check out now.
Clerk: Yes, sir.May I have your room number?
Mr.Black:Room 1936, and my name is Norman Black.
Clerk: All right.Please wait a minute.I will get your bill for you right away. Mr.Black:Thanks.
Clerk: Here is your bill.Please check it and put your name here.
Mr.Black:OK.Excuse me, what's this charge for here?
Clerk: That's for the lunch you ordered from the room service.
Mr.Black:Oh, yes, it's on Sunday noon.I almost forgot.Sorry about that.
Clerk: That's all right.
Mr.Black:Well, here is the credit card.
Clerk: Thank you.I hope we'll have the pleasure to serve you in the future.Wish you have a good trip.。