酒店术语

ADRAverageDaily average realised price per room sold in a hotel or revenue divided by total rooms sold日均房价：在酒店或其他渠道的平均销售房价。

总房间销售额除以销售房间数AffiliatesIndependentinternet sites who provide a click-through link to group owned website andreceive a commission when a booking is made联盟网页：独立的网站提供集团网页的链接，从而由此得到的预定ANZSPAustralia,New Zealand and South Pacific澳大利亚，新西兰和南太平洋APRMAsia-PacificRisk Management亚太地区风险管理ARIAverageRate IndexCalculatedby dividing the hotel’saverage room rate by the average of the competitor set market rate平均房价指数：酒店平均房价除以市场同期竞争者平均房价BAT ForecastBusinessAlignment Team Forecast商业联盟预测BCEBrandedConsumer Experience品牌宾客体验BFRBestFlex Rate最优上门散客价BTABusinessTravel Agent - the same as TMC –Travel Management Company商务旅游旅行社C&IConferenceand Incentive会议和奖励Thetwo sales segments relating to conference and incentive group travelCAMCapitalAsset Management资本资产管理CAPComplianceAssurance Process.担保依法纳税措施CAPEXCapitalExpenditure资本支出CCACapitalconstruction authorization基本建设批准CMHCompanyManaged hotels that are owned and operated hotels, and thoseoperated under management agreement酒店管理公司：包括自行经营酒店方和酒店管理方Competitive SetGMdefined local hotels (usually four or five) with which a particular hotelcompetes竞争对手ConfirmationThepercentage of offered calls in a CRO that actually turn into bookings.确认预定百分比COOChiefOperating Officer首席营运官COS/COGSCostof Sales or Cost of Goods Sold销售成本CPCCustomerProfit revenue supplied by a customer inayield contribution model, minus the cost undertaken to service, complete thesale and the displaced revenues (‘Displacement’is a measure of demandthat was declined as a result of accepting this business.)客户利润贡献在收入贡献模型中，来自客户的收入减去所发生的服务成本，就得到销售与因(业务)替代分流的总利润．其中所谓的替代分流是指由于使用本业务而减少的对其它业务的需求CRMClusterRevenue Revenue Manager with responsibilities for more than one hotel区域收益管理经理：其职责超过1家酒店CROCentralReservations Office中央订房办公室CROCCECashReturn on Cash Capital Employed使用资本额的现金收益CRSCentralReservation Plus being rolled out globally replacing Holidex andGlobal II中央预定系统CSAControlSelf-Assessment (online internal control questionnaire)内部控制自我评估CSSCentralShared Services中央共享服务CTPContributionto ProfitThehotel’scontribution to group Profit –(Total of management and incentive fees)收益贡献：酒店提交给集团的收益（包含管理费和提成）ECSElectronicCommission group that manages our outsourcing partner and internalsystems which make sure travel agent commissions are paid by our hotels (theTACP programme)在线佣金服务系统EEOEqualEmployment Opportunities均等就业机会EMEAEurope,Middle East and Africa欧洲、中东和非洲EMEROTheEMEA Central Reservations Office (call centre) located in Amsterdam.位于阿姆斯特丹的欧洲、中东、非洲中央预定办公室EOWAEqualOpportunity Woman Agency (Australia Only)妇女均等就业机会机构（仅在澳大利亚）ERTEmergencyResponse Team紧急反应小组ESEmployeeSurvey员工满意度调查FAMFinanceand Asset Management (1 of 8 business units). Responsible for corporatemanagement reporting, external financial reporting, Tax, Treasury, IR capitaland project appraisals财务及资产管理：对企业管理报告负责，外部财务报告，税收，财政，风险资本和项目评估FISFranchiseInformation System加盟信息体系Flow-throughThepercentage of change in revenue that flows through to profit against last yearor budget. GOP is usually used as theprofit measure. Also known as drop through收入变化率计入去年或预算利润．通常用营业总收入测算利润．也称为直接测算FLSFireLife Safety消防救生索及配件系列FPMMFireprotection maintenance management消防防护维修管理FranchiseeAnoperator who uses a brand under licence from the brand owner特许经营人FranchisorThebrand owner who licences brands for use by other operators授予特许者GBSGlobalBrand Services (1 of 8 business units).Responsible for the delivery of brandservices such as reservations offices globally, and the definition of thosebrand standards that apply globally全球品牌服务GDSGlobalDistribution System全球分销系统GFIGroundFault Interrupter断电器GOPGrossOperating Profit before fixed costs and overheads, . before management fees,rent/lease expense, tax, insurance, interest, depreciation, amortisation,gain/loss on sale of property毛营业利润:扣除各项固定费用如管理费，租借费，税收，保险，利息，折旧费，分摊费，损益GOPPARGrossoperating Profit per available room.(revenue after variable costs)每间房间的毛营业利润GRRGrossRooms Revenue房间毛利润GSAGeneralSales Agent总经纪人GSSGuestSatisfaction Index (the key measure within GSTS)宾客满意度指数GSSGlobalSales Support全球销售支持GSTSGuestSatisfaction Tracking System宾客满意度追踪系统HACCPHazardAnalysis Critical Control Path (Food Safety)危害分析临界控制途径HIROHotelInventory Reservation revenue maximisation or yield managementsystem whereby information about guest demand for a particular hotel is compiledand analysed on a hotel by hotel basis and is then used to suggest “Hurdle” values based on is a highly automated system which assists individual hotels intheir management of rates based on patterns and statistical insights derivedfrom the hotel's operating history酒店空房预订优化系统（方案）酒店收入最大化或称酒店生产管理系统，它收集（酒店的）客户需求（信息），并对酒店进行逐个分析，基于这样的分析，系统（可为酒店）提供临界（障碍）值．这是一个高度自动化的管理系统，可以根据酒店类型和酒店历史数据的统计信息帮助各个酒店进行费用（入住率）管理HMAHotelmanagement agreement under which the owner of a hotel contractsout the operation of the asset. Sometimes called an OMA酒店管理协议HMGHotelManagement Group酒店管理团队IBPIntegratedBusiness PlanFormsintegral part of budget process and used to track actual sales compared tobudget and contains rolling forecast for next 12 months整合的企业管理流程计划：预算组成部分，采用实际销售与预算比较及预测跟踪反馈系统，同时也包含对未来12月的滚动预测IBTIndividualBusiness Travellers个体商务旅行者IDSInternetDistribution Systems . Hotwire, Priceline, Orbitz, Travelweb, Travelocity,Expedia)互联网分销体系IGUIncomeGenerating in financial accounting to aggregate hotels intohomogeneous groupings收益产出单元：用于财务生成酒店同品牌体系计算IRRInitialrate on return回报初始率KNRKeyNegotiated Rate关键协议费率KPOKeyPerformance Objectives主要绩效标准LIRGLowestInternet Rate Guarantee最低网站预定保证LNRLocalNegotiated Rate当地协议汇率LOILetterof Intent意向书LTILosttime injuries浪费机会的损害LTOLabourTurn Over劳动力流动MACROMarketArea Central Reservations OfficeThesystem by which all reservations for properties in a given market are forwardedto a dedicated, specially trained team based in one of our central fee is levied on the hotel based on the volume of calls handled 市场区域中央预定办公室MMRManager’s Monthly Report经理月度报告MPIMarketPenetration IndexCalculatedby dividing the hotel’sactual market share by fair market share 市场渗透指数，酒店实际市场份额除以平均市场占有率MTDManager,Talent Development管理层与人才发展MTMManager,Talent Management管理层与人才管理Net RevCoNetrevenue per call key efficiency measure for the CRO which measuresthe amount of money generated per call through to the CRO每个所打电话的净收益NOPNetoperating profit净营业利润OHSOccupationalHealth & Safety职业保障OSHOccupationalSafety & Health职业安全OSIOverallSatisfaction Index总体满意度指数P2PPay2 Produce货到付款PAFPersonnelAction Form个人行动表格PDPPerformanceDevelopment Plan个人发展计划PDRPerformanceDevelopment Review个人发展回顾PFPPayfor collective name for all revenue generation programmes notcovered by a franchisee's reservations or marketing assessments. These include VCRO, MACRO and Affiliatemarketing按效果付费（联营模式）PIPPropertyImprovement detailed review of a hotel property assessing whatimprovements/investments are required for the property to meet brandstandards资产改进计划PMSPropertyManagement System资产管理体系PPPriorityPrivilege优先特权PSCPrioritySales Campaign优先促销活动QESQualityEvaluation System质量评估体系Atool used to measure the consistency of compliance of our hotels and resorts toproduct and service standards relevant to hotel brandRCDResidualCurrent device漏电保护器RDOSRegionalDirector of Sales区域销售总监RevPARRevenuePer Available RoomCalculatedby dividing the hotel’srooms revenue by the number of rooms Par will equal the hotel’s average room rate whenoccupancy is 100%. 房间总收益除以可用房总数。