2019年BEC剑桥商务英语中级写作模拟试题：付款通知.doc

2019年商务英语考试BEC中级模拟题

2019年商务英语考试BEC中级模拟题Social English 11. Listening When you meet someone for the first time and start up a conversation， it is important to find points of common interest so that the conversation can run smoothly. Listen to the five dialogues on the tape.Decide if you think they are successful or not in making initial contact.Dialogue 1Dialogue 2Dialogue 3Dialogue 4Dialogue 5Now listen again and note down the answers to these questions.Dialogue 1： Has the visitor been to Japan before?Dialogue 2： Which hotel is the visitor staying in?Dialogue 3： What topic of common interest do they find?Dialogue 4： What topic of common interest do they find?Dialogue 5： What topic of common interest do they find?Listening taskDialogue 1A： Is this your first trip to Japan?B： Yes， it is.A： Do you like it here?B： yes， it seems interesting.A： Would you like another drink?B： Thank you.Dialogue 2A： How was your trip?B： Fine， thanks.A： How do you find Tokyo?B： Very interesting.A： Which hotel are you staying in?B： The Sheraton.Dialogue 3A： Is this your first trip to Japan?B： Yes， but hopefully not my last.A：I‘m pleased to hear that. Have you found time to see much?B： Well， I visited the gardens.A： Oh， are you interested in gardens?B： Actually， yes，it‘s my hobby.A： Mine tooDialogue 4A： Are you staying long?B： No， unfortunately only a couple of weeks.A： Business or pleasure?B： Business，I‘m afraid. My company is setting up an office here in Tokyo.A： Really? Where is your company based?B： In Detroit， sort of north mid-west of the States.A： Yes， I know it. I visited it two years ago.B： Ah， really?Dialogue 5A：I believe you‘re in fashion.B：Yes that‘s right- on the design side.A：That‘s a coincidence. My wife‘s a fashion designer.B： Oh，I‘d like to meet her.A： You must come round to dinner one evening.B： That would be nice.A： Good，I‘ll fix it up later this week.。

2019年BEC中级写作模拟题：订货

2019年BEC中级写作模拟题：订货1. Accepting the Order接受订单Sample 1写作案例详解Dear SirsWe want to say how pleased we were to receive your order of 15 April for Ladies' and Children’s Shoes.We confirm supply of 1,000 pairs of the shoes at the prices stated in your order No.888 and will allow a 5% special discount on your order worth $5,000 or above.Our Sales Confirmation No.BC510 in two originals were airmailed to you.Please sign and return on copy of them for our file.It is understood that a letter of credit in our favor covering the said shoes should be opened immediately.We wish to point out that stipulations in the relative L/C must strictly conform to the stated in our Sales Confirmation so as to avoid subsequent amendments.You may rest assured that we will effect shipment without delay on receipt of your letter of credit.We appreciate your cooperation and look forward to receiving from you further orders.Yours truly,Sample 2写作案例详解Dear Mr.Green：I really appreciate your order for 200 Gem-Con Plastique motorcycle tanks.These will be shipped at once.Thanks,too,for the check!Beginning in June,we’re offering a special discount on the Gem-Con line.In addition to the trade discount of 33.3 percent,we’re giving an extra discount of 5%. A lot of our customers are switching to the Plastique tank as a replacement for original metal equipment.They report hearty endorsements from participants in motorcross competition—that the tanks are very lightweight,but extremely tough.We predict you’ll have a similar endorsement!2. Declining the Order 拒绝订单写作案例详解Thank you for your letter of 20th May concerning your special request.From time to time,we do run specialjobs,changing materials and colors for one particularorder.But we have to consider many factors before we can accept the order.I have spoken to our production manager,and she has done the costing.I am sorry to report that even if we did the job for you at cost,it would come out well above the price you are willing to pay.I am checking with other manufacturers in the area who are working with the materials you want.They may be able to give you the quality you desire at a fair price.I will get back to you in a few days.We appreciate your business and I am glad you asked us aboutthis job.The next time you have a special need,please ask。

BEC中级剑桥商务英语写作模拟及答案[4]

⼆. WRITINGPART ONEThe staff in your office decided to spend holidays together this year. While reading the new you are attracted by the advertisement of the Grand Palazzo Hotel in Italy. No one in your office has ever been to Italy. So you want your secratary to contact the hotel through telephone.. Write a short message to Ms. Emily Malan ,your secretary.. Suggest the Visit to Italy.. Give the hotel telephone number to her.. Ask her to contact with that hotel.. write 30-40 words on your Answer Sheet.PART TWOYou work for Global institute inc. , which produces softwares. You are responsible for Quality Management System.Study the following graph which shows the effort taken by your company and IBI Inc , your main competitor. In the graph ,the Quality Management is divided into five parts.. Use the information in the graph to write a short report (about 100 120 wards) suggesting ways of improving the quality management of your company.. Write on your Answer Sheet. （图略）写作部分参考答案(Sample for reference)PART ONETo : EmilyAs on one in the office has been to Italy, it will be a good idea to visit it. We may stay in the Grand Palazzo Hotel and the telephone is 809. 775. 3333. Please contact them to get further information.PART TWOHow to improve Quality Management System with limited capitals? That is the key tosuccess. After careful study of IBI Inc ’our main competitor ,we find that they spend some money in Customer Service and Vender inspections which are vital to Quality Management. As we know, softwares are developed quickly. Customers and venders know clearly what they need. Therefore, we should develop programmes based on information through Customer Service and Vender inspections. Another fact with our attention is that although IBI Inc.’s Plant productivity is not high, they can sell out their new, high-quality softwares quickly as they have a very good Quality Control System. Therefore, we should adjust the capitals.。

2019bec中级模拟题-_写作

2019bec中级模拟题-_写作为了方便大家学习，小编帮大家整理出来几篇bec中级写作模拟题，希望你们考试顺利！2019年BEC中级写作模拟题：邀请与答复邀请与答复Invitation and ReplyDear Mr. / Ms,We should like to invite your Corporation to attend the 1997 International Fair which will be held from April 29 to May 4 at the above address. Full details on the Fair will be sent in a week.We look forward to hearing from you soon, and hope that you will be able to attend.Yours faithfully尊敬的先生/小姐，在上述地址，我们想请贵公司参加于四月二十九日到五月四日举办的1997国际商品交易会，关于交易会的详情我们一周内将寄给你。

希望不久能收到你的来信，并能来参加。

您诚挚的如果是肯定答复的话，可以参照下列写法：Dear Mr. / Ms,Thank you for your letter of March 20 inviting our corporation to participate in the 1997 International Fair. We are very pleased to accept and will plan to display our electrical appliances as we did in previous years.Mr. Li will be in your city from April 2 to 7 to make specific arrangements and would very much appreciate your assistance.Yours faithfully尊敬的先生/小姐，感谢三月二十八日来信邀请我们公司参加1997国际商品交易会。

(完整word版)BEC中级写作

Write a 120 - 140 word reply to the buyer using the letter and your notes.
Write on your Answer Sheet.
Mrs P Mirza
LahoreTextiles
6 Ocean Road
Lahore
Dear Parveen
Read the advertisement below，which gives details of the course。You have already made some notes on the advertisement。
Then, using all your handwritten notes, write your letter to Moira Geddings at GBG Certification Services。
We look forward to hearing from you soon。
Yours sincerely
Alya Maideen
关于求职信
1、length不要超过一页.最好一整页
2、type/handwritten最好打印。只有少数国外公司要求用手写。
3、structure结构合格，包括这四个部分
Our T-shirts and knitting wares enjoy favourable reception in the world market because of their fine quality and excellent craftsmanship. No wonder your customers have remarked favourably on our products。You may be sure that we shalldo our best to maintain our reputation for quality and reliability.

商务英语BEC考试中级练习试题.doc

2019 年商务英语 BEC 考试中级练习题单项选择题1、根据下面资料，回答题Speaking Your Customers' LanguageModern international trading practices are highlighting thegrowing importance of language training.Modern-day business really does transcenD nationalbarriers．Thanks to sophisticateD IT anD communicationssystems, businesses can now market their products on A．truly global scale．The worlD is indisputably becoming A．smaller place, as service anD manufacturing companies search the international marketplace for new suppliers anDclients ．Businesses must, however, be aware that once theyexpanD the areA ．in which they operate, they face increaseD competition ．The standarD anD quality of their goods become increasingly important in keeping up with competitors．But most of all, it is the service element accompanying the goodswhich is crucial to A．company's success in A．particular market ．This new philosophy has leD to many companies, someof which have even offereD products of A．lesser quality, gaining success overseas.Although globalization may, in some senses, have broughtnational economies closer together, societies arounD theworlD still have radically different expectations, processesanD standards ．These are not A．function of economiC．change, but are more deep-rooteD anD difficult to alter．They can be A．major problem for businesses expanding abroad, with thegreatest obstacle of all being the language barrier．If you have to deal with clients, suppliers anD distributors inA．range of countries, you will not only neeD the skills to communicate with them, you will also neeD to reconcile anynational biases you have with the diverse ways of doingbusiness that exist arounD the globe.The value of effective communication is not to beunderestimated ．New technology such as video-conferencing anD email has playeD A ．part in making the communication process easier anD it may also be possible that the introduction oflanguage interpretation software will help with some global communications problems ．But, of course, it is the humanelement of the communication process that is so vital inbusiness, especially in negotiations, presentations anD team-building ．It is essential for managers to meet regularly withstaff, customers anD partners, so that issues can bediscussed, messages communicateD anD feedback obtained ．The value of well-organizeD language training is immense, anD canbring benefits to all levels anD departments withinA．multinational organization ．Unfortunately, however, many organizations have A ．very narrow view when it comes totraining of any kind ．Often, an urgent requirement has to be identifieD before training is authorized ．Then, A ．training company is employeD or A ．programme is developeD in-house,the team is trained, anD that is seen as the enD of thematter ．However, the fact remains that training programmesare effective only if they are relevant to A ．company's broader, long-term needs ．They shoulD be regardeD as an investment rather than A ．cost.Changes in expectations anD attitudes are certain to continuefor companies that trade globally ．Although such companies are not yet faceD with their international partners anDclients demanding that business be conducteD in their mother tongue, they realize that overseas competition isincreasingly fast．If these companies want to continue to achieve success on the international trading circuit, theymust be prepareD to adapt to situations anD speak the local language ．If not, someone else will.According to the first paragraph, improveDcommunications have enableD companies to_______A．offer A．wider variety of products anD servicesB．expanD beyonD their domestiC．marketsC．perform better than their international competitorsD．open more manufacturing facilities abroad2、根据下面资料，回答题The Bank with IdeasWith several hundreD years of history behind it, the APL Bank has few problems in (0)....B......businesses that it is Areputable anD secure (19)......of A ．range of bankingservices ．Now, it is demonstrating to business customers thatit is flexible anD responsive enough .to(20) ......theirchanging needs in the 21st century.BaseD in London, APL offers banking services to businesses throughout the UK viA ．its branch (21)......Most customer service provision is (22).....out by personal accountmanagers baseD in local branches, together with(23).....staff at company headquarters．An important(24).....．for APL has been to make it easy for customers to(25)......business with the bank．They can contact theiraccount manager by direct line or email; if the manager is onholiday, A ．carefully chosen colleague becomes the "accountcontact" and(26)..... ． with the customer during themanager's (27)..... ． In addition, for those who want (28).....to their bank at any time of day or night there isnow A．24-hour phone-baseD service.In order to remain competitive anD builD customer loyalty,the bank guarantees to turn arounD urgent loan(29)..... ． within 24 hours ．This focus on the customer hasalso been A ．driving(30).... ． in APL's recruitment anDdevelopment policy ．For example, newly inducteDstaff(31)......A ．"customer service review" to finD out whatit is like to be on the other side of the desk, asking toborrow money ．Together, these (32)......in banking haveachieveD excellent results ．The customer(33)..... ．is growing fast, anD last year the bank gaineD 36,000 newbusiness accounts.（19）选A．producerB．supplierC．providerD．giver3、根据下面资料，回答题AToo often we accuse others of not listening, pretending thatwe ourselves are faultless, yet in our hearts we know that many of the mistakes we make come about because we haven't listened carefully enough. We get things wrong because we haven't quite understood what someone meant when they were talking to us. Anyone who has ever taken the minutes of along meeting will know how hard it is to remember - despitethe benefit of notes - exactly what everyone said. Butsuccess depends on getting things right - and that means listening.BListening is not the same thing as hearing; it is not an effortless activity. It demands attention and concentration. It may mean quizzing the speaker for additional information orfor clarification - it is always better to ask than to continue regardless and get things wrong. However, if you allow your mind to wander onto something else, even for a few minutes, you'll miss what the speaker is saying - probably at the very moment when he or she is saying something critical. And not having heard, you won't know you've missed anything until it's too late.CThe most common bad habit we have is to start thinking ofwhat we are going to say about the subject long before theother speaker has finished. We then stop listening. Even worse, this often adds rudeness to inattentiveness, as onceyou have decided what to say there is a fair chance you willinterrupt to say it. Good listeners don't interrupt. In fact,it is often worth explaining the main idea of what youhave just been told before going on to make your ownpoints. Nobody is offended by this and it shows that youhave listened well.DAbove all, be patient and accept that many people are notvery good communicators. It's helpful to remember that theways people move and position themselves while they arespeaking can reveal a great deal about what they are saying.Equally importantly you should put yourself in the otherperson's shoes, both intellectually and emotionally; it willhelp you to understand what they are getting at and form a response. But don't be too clever. Faced with a know-all,many people keep quiet because they see no point incontinuing.Sometimes it is necessary to insist on further explanation.4、根据下面内容，回答题Evaluating the Performance of the BoardFew employees escape the annual or twice-yearly performancereview ．(0) ...G ... The answer is not a great number．And the smaller the company, the fewer checks there are on howwell the directors are doing．Some of the largest companies formally assess the performance of their board, but very fewnew or growing companies have managed to get round to establishing any such procedure.Many business experts believe, however, that it is importantfor all companies to reviewthe performance of the board．(8)....．Another reason is that the board itself needs information on how well it is doing,just as much as other employees do．For the chief executive, appraisal of some sort is absolutely essential for his or herown sake and for the good of the company．Indeed, many of those who have reached this level remark on how lonely thejob of chief executive is and how few opportunities they getto discuss issues relating to it.There is some evidence to show that once smaller companiesput a board appraisal process in place, they find thisprocess relatively easy to operate．(9)....．Their counterparts in larger organizations, however, are oftenafraid that appraisals could be a challenge to their status.So, how should companies assess their board? (10).....At avery basic level, this could simply mean getting all the directorsto write down what they have achieved and how they canimprove on it ．At the other end of the scale is the full "360-degree" appraisal ．Here, each director is appraised in asystematic manner by a combination of the chairman and fellow directors.In the largest companies there are many methods for assessing the board ．A number of such companies have self-assessment schemes．The chairman may meet each board member individually．The to ask how things are going, in a fairly informal way wholeboard might also meet to talk about its progress in opensession ．(11).....These might ask for people's opinionson the board's main tasks or on how well the committeesare working.Research indicates there has been some improvement in the way the appraisal of board members is conducted．(12)......The chairman will have been involved directly or indirectly inthe appraisal of all members of the board．Whose job is it, then, to appraise the chairman?A.It is often the case that the directors of such companies are even happy to receive criticism, as thiscan prevent them from making basic mistakes.B.The rest of the workforce sees it as unfair if thedirectors are the only members of thecompany to escape appraisal.C.These are encouraging as they put a limit on the power ofthe chairman to assess fellow directors.D.Alternatively, questionnaires might be distributedto directors, forming the basis for future discussion.E.One issue remains, however, when all the others have been dealt with ．F.It is generally agreed that it is the chairman'sresponsibility to ensure the regular appraisal of each memberof the board.G.However, one wonders how many companies have in place a formal appraisal process for their board of directors.（8）应选5、根据下面内容，回答题Buffet ZoneLucy Robertson started working at a take-away food businessto supplement her income during her student days at Edinburgh University. Several years later she had bought the businessand now, 17 years on, she owns Grapevine Caterers, probably Scotland's leading independent caterers, with a turnover ofalmost ε6m.She had never planned to own a business, and had certainly never considered a career in catering. (0)...G⋯However, her unplanned career began in 1985, when she returned to Edinburgh and discovered that the takeaway she had worked in was up for sale. On impulse, she bought it, but admits thatat the time she knew nothing about catering. (8).....It was a difficult time, but essential in terms of gaining theexperience she needed. The late 1980s boom was goodfor business, with large numbers of office workers wanting takeaway food for their lunches. (9)..... "At one pointthere were 26 food outlets within a 5-kilometre radius," Robertson recalls, as the economy changed and the once packed office blocks started to become vacant, it became clear that Robertson would need to diversify. (10)......It changed thedirection of the company for good.As Robertson began to win catering contracts, she decidedthat the company would have to move to larger premises. In 1994, the move was made when she bought another catering business that already had a number of profitable contractsfor boardroom lunches.Meanwhile, Robertson's main competitor, the oldest catering company in Edinburgh, was causing her some anxiety. "Customerloyally is not to be underestimated," she warns. ButRobertson is not someone who is easily put off. (11)......Partly as a result of this, turnover doubled, and havingoutgrown another site, Robertson bought a city-centrelocation for the group's headquarters.By now, Grapevine's main competitor was a new cateringcompany called Towngates. Although Robertson tried to raise enough money to buy Towngates, she did not succeed. Then luck intervened and Towngates went bankrupt. (12)......Manyaccepted and the company's turnover went from ε700,000 to ε1.5 million almost overnight.However, the company's growth was not as smooth as it soundsin retrospect. Robertson admits, "We were close to the edgeduring the growth period. Like many under-capitalizedcompanies trying to grow, it might easily have collapsed."But that, she feels, is the challenge of developing yourown business.A．But there are plenty of similar contracts to be won inthe east of Scotland before Robertson turns her attention elsewhere.B．Her way round this particular problem was to recruitthe catering manager of the rival company.C．But this demand was short-lived, and before long,increasing competition made it harder to make a profit.D．"It was a dramatic learning curve and very smallamounts of money were earned at first," says Robertson.E．She decided that the solution, since many companies required working lunches for meetings with clients, was to prepare and deliver meals to business premises.F．On hearing this, Robertson immediately contacted all oftheir clients and offered the services of Grapevine Caterers.G．Instead, she studied accountancy after leaving university,and a steady if unspectacular professional path seemed set.（8）应选填空题6、1.Problems at Southford PlantDear MR Ballard,You asked for a brief report concerning the recent eventsat the Southford Plant.We have consulted the files and spoken to relevant members of the higher management and thus are able to provide an explanation for the breakdown reported in the press on 17 May of this year.____1____ The handling equipment used to deliver the components to the assembly line has been known to be in need of an overhaul for the past six months. The plant has been working to full capacity to finish the American orders according to schedule.As you know, we had commissioned a study by Industrial Research Consultants. ____2____ In it they warned that there was not enough space available to store sufficient components____3____We had decided to install fully automated robot system. However, at the same time it was clear to our productiondirector that given the present maintenance staff, we wouldnot have sufficient staff available if big problems were toarise____4____But we were still only working a two-shiftsystem so the machines were not getting the necessary cover.We all agree that the breakdown was extremely unfortunate and yet we must admit that, under the circumstance, it was not entirely unexpected.We now believe that we have managed to sort out the major problems which we had been having with the conveyor equipment ____5____ Added to this is the fact that personnel department has been successful in recruiting some highly qualified maintenance staff who makes us confident that a repetition ofthe 16 May now seems entirely unlikely.A. They also recommended expanding the present two-shift system to a three-shift one.B. And also when the new robots are installed in September,we feel certain that such problems will become a thing of the past.C. Unfortunately, as you know, there has been a majorproblem with recognizing the maintenance schedule.D. The wide range of machine we operate is notfully supervised at all times.E. The cause of the breakdown was very simple.F. They submitted their report on April 5.G. There have been a number of delays and breakdowns in production recently which have been reported in the press.H. The firm has been advertising for maintenance engineersfor some weeks.I. All the facilities in the plant will be coordinated toenable the workers to step up production of the new rangeof machines.7、Questions 8-12·Read this text about electrical power in Canada.-I to fill each of ·Choose the best sentence from the list Athe blanks.·For each blank (8 - 12) mark one letter (A - I) on yourAnswer Sheet.·De not mark any letter twice.·One answer has been given as an example. ELECTRICITY： WEALTH, MONEY, POWERCanadian industries have prospered for more than a century on the country ’s abundance of cheap, reliable electrical power. ____ example ____. In fact, Canada consumesmore electricity on a per person basis than anycountry except for Norway ____ 8 ____Electricity is a significant source of export income for Canada. ____ 9 ____ But in the 1970s , Canadian exports rose sharply to address the U. S. demand for cheaper andmore reliable.In 1985, exports of Canadian electrical power reached1,400 million US dollars ____. 10 ____. Net electricityexports account for more than 60% of Canada’s balance of trade.Domestically, Canada continues to generate electrical power, primarily from water ____ 11 ____ Exports of electricity arenow subject to forces far beyond the control ofutility managers ____ 12 ____Example ： BA. Besides, electricity from coal and nuclear is 50% to75% cheaper than many other industrial nations.B. Generated primarily by water, our power supplies have attracted and supported energy-intensive industries such as mining.C. It also ranks among the top three electricity producers inthe world, behind the U. S. and Russia.D. Next to electricity, Canadian paper exports came to 900million US dollars every year in the 1960s.E. Two large nuclear power plants began to generate electricity.F. Since then, electricity ’ exports have declined but they have continued to exceed 700 million US dollars.G. Environmental and trade policies all influenceelectrical production and trade.H. Canada and the U. S. imported and exported power in almost equal measures after 1901.I. Therefore, the Canadian government has little influence on these forces.8、Questions 17-20Using the information in the text, complete eachsentence 17-20 with a phrase A-G from the list below.For each question 17-20, mark one letter (A-G) onyour Answer Sheet.Do not use any letter more than once.17 Most people agree that the recent increase in stressis due to changes in ____________.18 The trainees are taught that the right level of stressat work is important for good.19 Trainees learn that one way of limiting stress is bydeciding upon.20 One of the most important parts of the course islearning how to react to___A levels of performanceB shorter deadlinesC employment practicesD higher levels of sicknessE unfair demandsF successful management structureG practical targets简答题9、Part OneYou are Head of Research for an international car manufacturer. You have to make an urgent trip tomorrow to visit Pierre Blanco, a colleague who works for a subsidiary. Write a memo of 30-40 words to your secretary.Telling her who you are going to see and when;Asking her to book flight tickets and accommodation;Telling her what work you would like her to do in your absence;Write on your answer sheet.Part TwoYou are the manager of a TV and radio repair workshop. One of your employees has received the letter below about a faulty cassette player which he inspected. He has written his comments on the customer ’s letter and asked you to write a reply.Write a letter of 100-120 words to the customer, using the employee’s comments and expla ining why your company cannot repair the cassette player.Do not include addresses.Write on your answer sheet.10、Part OneYou are the Manager of a small printing company. A new employee, Mark McCabe, is joining your company on 10th May. Write a short memo to your office administrator：Saying who is starting work and when;Telling him what Mark McCabe’s job will be;Suggesting where Mark McCabe ’s desk should be put;Write 30-40 words on your answer sheet.Part TwoYou were sent on a residential training course for five days. Unfortunately the course was very badly run and there werea lot of problems with it. The advert below shows the detailsof the course, together with your comments.Write a report for your manager on the course (100-120 words). Describe the problems with the course andsuggest what your company should do.Write on your answer sheet.。

2019年剑桥商务英语考试BEC中级模拟练习题

2019年剑桥商务英语考试BEC中级模拟练习题单项选择题1、根据下面资料，回答题 Buffet Zone Lucy Robertson starteD working at A．take-away fooD business to supplement her income during her student days at Edinburgh University．Several years later she haD bought the business anD now, 17 years on, she owns Grapevine Caterers, probably Scotland's leading independent caterers, with A．turnover of almost ε6m. She haD never planneD to own A．business, anD haD certainly never considereD A．career in catering．(0)...G However, her unplanneD career began in 1985, when shereturneD to Edinburgh anD discovereD that the takeaway she haD workeD in was up for sale．On impulse, she bought it, but admits that at the time she knew nothing about catering．(8).....It was A．difficult time, but essential in terms of gaining the experience she needed．The late 1980s boom was gooD for business, with large numbers of office workers wanting takeaway fooD for their lunches．(9)....． "At one point there were 26 fooD outlets within A．5-kilometre radius," Robertson recalls, as the economy changeD anD the once packeD office blocks starteD to become vacant, it became clear that Robertson woulD neeD to diversify．(10)......It changeD the direction of the company for good. As Robertson began to win catering contracts, she decideD that the company woulD have to move to larger premises．In 1994, the move was made when she bought another catering business that already haD A．number of profitable contracts for boardroom lunches.Meanwhile, Robertson's main competitor, the oldest catering company in Edinburgh, was causing her some anxiety．"Customer loyally is not to beunderestimated," she warns．But Robertson is not someone who is easily put off．(11).....．Partly as A．result of this, turnover doubled, anD having outgrown another site, Robertson bought A．city-centre location for the group's headquarters. By now, Grapevine's main competitor was A．new catering company calleD Towngates．Although Robertson trieD to raise enough money to buy Towngates, she diD not succeed．Then luck interveneD anD Towngates went bankrupt．(12)......Many accepteD anD the company's turnover went from ε700,000 toε 1.5 million almost overnight. However, the company's growth was not as smooth as it sounds in retrospect．Robertson admits, "We were close to the edge during the growth period．Like many under-capitalizeD companies trying to grow, it might easily have collapsed." But that, she feels, is the challenge of developing your own business. A．But there are plenty of similar contracts to be won in the east of ScotlanD before Robertson turns her attention elsewhere. B．Her way rounD this particular problem was to recruit the catering manager of the rival company. C．But this demanD was short-lived, anD before long, increasing competition made it harder to make A．profit. D "It was A．dramatiC．learning curve anD very small amounts of money were earneD at first," says Robertson． E．She decideD that the solution, since many companies requireD working lunches for meetings with clients, was to prepare anD deliver meals to business premises. F．On hearing this, Robertson immediately contacteD all of their clients anD offereD the services of Grapevine Caterers. G．Instead, she studieD accountancy after leaving university, anD A．steady if unspectacular professional path seemeD set. （8）应选 2、根据下面资料，回答题 Who Benefits Most from Company Training? According to recent research, thebetter educated and the higher up thesocioeconomic(0)...C...you are, the more likely you are to be offered workplace training. And, incidentally, the morelikely you are to then turn (19)......the offer, pleading family and personal commitments or (20)......of work. Less qualified staff, on the other hand, are offered fewertraining opportunities, but are more eager to (21).....them up. In fact, people with few or no educational qualifications are three times more likely to accept training when it is offered. In the majority of companies, more (22).....are allocated to management training than to other areas. Employers (23).....their better qualified staff as more important to the business, so they pay them accordingly and invest more in them in (24)......of training. This is (25).....by the fact that organizations are dependent on properly (26).....managers making the right decisions. But this (27).....may mean that companies are(28).....other parts of the workforce down. The researchers found A．growing demand for training among the lower-skilled. Unfortunately this demand is not being (29)....by employers, even though there are strong indications that companies would benefit from doing so. They also discovered that, despite the substantial (30)....between the training provided for managers and that offered to other staff, there was still widespread endorsement of training. For the purposes of the research, training was defined as any (31)....of planned instruction or tuition provided by an employer with the aim of helping employees do their work better. It therefore included A．wide variety of approaches. on-the-joB．and classroom training (32).....to be used equally by employers. But learning on the job, which involved observing A．certainprocedure and then practising it, was easily the most popular method for all categories of employees. While many felt that learning from colleagues was best, very few(33).....the internet as an effective way to train. （19）应选A．backB．overC．downD．off 填空题3、Questions 8-12·Read the article below about job interviews.·Choose the best sentence from the list on the opposite page to fill each of the gaps.·For each gap 8-12 mark one letter (A-I) on your Answer Sheet.·Do not use any letter more than once.How to Succeed at InterviewsThe aim of a job interview is to establish whether you are likely to do well in a particular job in a specific organisation. This is not only a matter of having the necessary technical knowledge and skills. You must also have the motivation, the ability to adapt to new ways of working and to a new work environment, and the personality to do the job and fit into a new team. (example)____. These include getting on with people, oral and written communication, teamworking, problem solving and good time management.Most people think that interviewers know what they are looking for and will recognise it when they see it. (8) ____. This applies to recruiters as much as anyone else. In fact a former head of selection at one big firm used to say that“some interviewers are so poor they would do better to relyon chance”.In companies which recognise this, various methods are usedto try to find the right person (9) ____. Research has shown that this approach is more reliable than the ordinary job interview, though not as effective as using personality tests or assessment centres.In a structured interview the interviewer groups thequalities listed in the job specification under various headings. There are two well-established structures for this：the National Institute of Industrial Psychology’s Seven-Point Plan and the Five-Fold Grading System. Both these systems cover factors such as physical appearance, qualifications, general intelligence, motivation and previous experience.(10) ____.However, they should not give equal weight to each one. Some factors are more important in one job than another. For example, physical appearance and manner will be moreimportant in a sales position than in a researcher who works behind the scenes. It is also a fact that the impact the candidate makes in the first three of four minutes of an interview is of major importance.(11) ____.A decision not to hire is often made during those first few minutes.It is not always possible to tell whether structuredinterview techniques are being used. If interviewers ask questions systematically, using some kind of checklist, and occasionally make a brief note, they probably are. On theother hand, if the interviewer goes through your application form to confirm what you have already said, or asksirrelevant questions, or jumps from one topic to another the interview is unlikely to be structured. Before you attend any interview, look again at the job description and the personal specification. (12) ____. If you already have a mental list of the key points that you need to mention, you are unlikely to waste time giving irrelevant information or to omit important points in your favour.A Study them closely and assess what your interviewer will be looking for.B However, people are actually not very good at assessing one another.C A number of skills are common to most of these interviewing situations.D Although a favourable impression may be reversed later in the interview, a negative impression is rarely changed.E The most common is the structured interview.F The effectiveness of the interviewer can be improved by training.G For each of these areas the interviewers score candidates against how well they fit the job specification.H The ability to cope with stress and get on with people is essential.I But there are other personal skills that affect your success in a job.4、Questions 8-12·Read the text below about career planning.·Choose the best sentence from the list on the opposite pageto fill each of the gaps.·For each gap 8-12, mark one letter (A-I) on your Answer sheet.·Do not use any letter more than once.Career PlanningFor many employees, automatic promotion up the ranks of a company is becoming increasingly rare. A new study suggests that, in response, employers need to consider how they canhelp staff develop their careers.Employers need to rethink their approach to career management completely, according to the latest research bythe Institute of Employment Studies. The new study finds that in fact there is little opportunity for individual career development in many large organisations. (example)____.The Institute of Employment Studies makes it clear that it is not good practice for companies to hand over career developmentto individual employees and then simply leave them to get on with it. (8) ____.So how should employers help their staff develop a career? Most employees have come to accept that career development is not always the same thing as upward promotion and a higher salary. (9) ____.They must also ensure that theseopportunities are extended to all their staff and not just to selected individuals.Nick Bridges, who is Director of Human Resources Policyat the Bank of Eastern England, believes there is more talk than action in this area. (10) ____. One way, he believes,for companies to show how serious they are about individual learning is to make it an official part of company practice,as the Bank of Eastern England has done. (11)____. This document, he points out, has made the role of managers clear, and the company has also invested huge amounts of money educating managers so that they can then train their staff.Another company, British Chemicals, has contracted an independent organisation to help staff with confidentialcareer advice. According to John Yates, the head ofIndividual Learning and Development at British Chemicals,there is an important role for outside agencies to play inthe career management process. He adds that it is company policy for managers to give all staff ‘roadmaps’ which show possible career routes within the company structure. (12)____. This has worked especially well, he says, for staff who are used to depending on their line managers for guidance.Many large organisations now recognise that career development cannot be regarded in isolation, and must be part of an overall business strategy. Human Resources has a real role to play in building a strong workforce which meets a company’s long-term business needs and makes it more competitive.A Its policy statement says that by 2006, eighty per cent ofits staff will have a professional qualification.B His recommendations go even further than that, and he has called for a national debate on the issue of what should be regarded as a career in the future.C This change of attitude means employers need to place more emphasis on giving staff the chance to develop a range of skills through horizontal job moves.D It points out that employees need to know what the overall company vision is in order to achieve many of these.E The problem that often arises is that, while they are increasingly encouraged to manage their own careers, they are not provided with the knowledge and training to do this.F They are able to see that, contrary to expectations, jobsin different fields are similar, and they can also see how it is possible to cross over to other areas.G Its employees are no longer motivated by these factors alone, and the problem today is matching a person’s motivation with the right job.H He argues that while Human Resources managers are saying the way forward is through self-managed learning and self-development, they are still failing to provide adequate learning resources.I The main reasons for this, it concludes, are the recent cuts in the number of middle-management posts, and the changes that have taken place in the responsibilities of personnel departments.5、Questions 8 – 12·Read the following text.·Choose the best sentence from the list on page 36 to fill each of the gaps.·For each gap 8 – 12 mark one letter A – I on your Answer Sheet.·Do not mark any letter twice.MarketingIn the past, the concept of marketing emphasised sales. The producer or manufacturer made a product he wanted to sell.____ example ____ . Basically, selling the product would be accomplished by sales promotion, which included advertising and personal selling ____ (8) ____ Distribution consisted of transportation, storage, and related services such as financing, standardisation and grading, and the related risks.The modern marketing concept encompasses all of theactivities mentioned, but it is based on a different set of principles ____ (9) ____ In other words, goods should be produced only if they can be sold. Therefore, the producer should consider who is going to buy the product ------ orwhat the market for the product is ---- before production begins.Marketing now involves first deciding what the customer wants, and designing and producing a product that satisfies these wants at a profit to the company ____(11)____ This is much more difficult since it involves human behaviour.____(12)____ Thus, demand and market forces are still animportant aspect of modern marketing, but they are considered prior to the production process.Example： CA. It subscribes to the notion that production can be economically justified only by consumption.B. Marketing was the task of figuring out how to sell the product.C. Marketing is as important in today’s economy as the production of goods and services.D. Production, on the other hand, is mostly an engineering problem.E. Such markets must be created and stimulated by managers.F. This is very different from making a product and then thinking about how to sell it.G. More than half the cost of consumer goods can be traced to marketing activities.H. In addition to sales promotion, marketing also involved the physical distribution of the product to the places where it was actually sold.I. Instead of concentrating solely on production, the company must consider the desires of the consumer.6、Questions 8-12·Read this text about electrical power in Canada.·Choose the best sentence from the list A-I to fill each of the blanks.·For each blank (8 - 12) mark one letter (A - I) on your Answer Sheet.·De not mark any letter twice.·One answer has been given as an example.ELECTRICITY： WEALTH, MONEY, POWERCanadian industries have prospered for more than a century on the country’s abundance of cheap, reliable electrical power. ____ example ____. In fact, Canada consumes more electricity on a per person basis than any country except for Norway ____ 8 ____Electricity is a significant source of export income for Canada. ____ 9 ____ But in the 1970s , Canadian exports rose sharply to address the U. S. demand for cheaper and more reliable.In 1985, exports of Canadian electrical power reached1,400 million US dollars ____. 10 ____. Net electricity exports ac count for more than 60% of Canada’s balance of trade.Domestically, Canada continues to generate electrical power, primarily from water ____ 11 ____ Exports of electricity are now subject to forces far beyond the control of utility managers ____ 12 ____Example： BA. Besides, electricity from coal and nuclear is 50% to 75% cheaper than many other industrial nations.B. Generated primarily by water, our power supplies have attracted and supported energy-intensive industries such as mining.C. It also ranks among the top three electricity producers in the world, behind the U. S. and Russia.D. Next to electricity, Canadian paper exports came to 900 million US dollars every year in the 1960s.E. Two large nuclear power plants began to generate electricity.F. S ince then, electricity’ exports have declined but they have continued to exceed 700 million US dollars.G. Environmental and trade policies all influence electrical production and trade.H. Canada and the U. S. imported and exported power in almost equal measures after 1901.I. Therefore, the Canadian government has little influence on these forces.7、Banks and Banking ： Other Bank ServicesA modern bank provides many services other than checking accounts. ____1____If you went to a bank to open a savings account, you would go through almost the same procedures followed in applying for achecking account. ____2____ Then you would be given a passbook in which your initial deposit would be recorded. All deposits and withdrawals from your account are entered into your passbook. ____3____ With a regular passbook savings account, you would be able to withdraw money wherever you needed it. All you would have to do is fill out a withdrawal order and present it, along with your passbook to the teller.All banks pay interest on savings accounts. ____4____ Banks also pay interest at different times. ____5____ Suppose, for example, that on January 1, you deposited $ 1,000 in a bank that paid 4 1/2 percent interest semiannually. By July 1,you would have earned $ 22.50 interest. This interest would automatically be credited to your account; and of you left it in the bank, along with your original deposit, you would receive interest on $ 1,022.50 for the next six-month period. That is, your interest would be compounded.A. But the majority of them pay semiannually, that is, every six months.B. The interest rate varies from bank to bank, but the general range is from 4 1/2 to 6 percent.C. This means that passbook contains an actual record of all transactions made and that you know the exact amount of savings you have at any one time.D. One of these is checking accounts.E. First you would be asked to fill out a signature card.F. But most banks pay interest at the end of a year.G. One of the most important of these is regular passbook savings.H. One can withdraw money whenever necessary.8、Questions 8 – 12·Read the following text.·Choose the best sentence from the list on page 52 to fill each of the gaps.·For each gap 8 – 12 mark one letter A – I on your Answer Sheet.·Do not mark any letter twice.The Cash-free SocietyImagine a society in which cash no longer exists, Instead, “ cash ” is electronic, as in bank-card Systems. Currency and coin are abandoned.____ example ____ . Theft of cash would become impossible. Bank robberies and cash-register robberies would simply cease to occur ____ ( 8 ) ____ . Purse snatchings would become a thing of the past. Urban streets would become safer ____ ( 9 ) ____ . Security costs and insurance rates would fall.Property values would rise. Neighbourhoods would improve.Drug traffickers and their clients, burglars and receives of stolen property, arsonists for hire, and bribe-takerswould no longer have the advantage of using untraceable currency. ____ ( 10 ) ____ These prosecutions, in turn, would inhibit further crimes.In a society devoid of physical money, a change from cash to recorded electronic money would be accompanied by a flow of previously unpaid income-tax revenues running in the tens of billions of dollars. ____ (11) ____Cash has been the root of much social and economic evil. ____ (12)____ Eighty percent of Americans regularly usecredit cards. The development of a federal system to handle the country’s 300 billion annual cash transactions in the United States electronically is within reach.Example： H.A. A national electronic-money system would operate as a debit-card system.B. Retail shops in once dangerous areas could operate in safety.C. As a result, income tax rates could be lowered or the national debt reduced.D. The use of cash has diminished substantially since World War II.E. Attacks on shopkeepers, taxi drivers, and cashiers would all end.F. The emergence of electronic funds-transfer technology makes it possible to change the nature of money and to divorce it from evil.G. Almost every present-day cash transaction can be duplicated electronically.H. The immediate benefits would be profound and fundamental.I. Electronic “money” would leave incriminating trails of data, resulting in more arrests and convictions.简答题9、Part OneYou are the Manager of a small printing company. A new employee, Mark McCabe, is joining your company on 10th May.Write a short memo to your office administrator：Saying who is starting work and when;Telling him what Mark McCabe’s job will be;Suggesting where Mark McCabe’s desk should be put;Write 30-40 words on your answer sheet.Part TwoYou were sent on a residential training course for five days. Unfortunately the course was very badly run and there were alot of problems with it. The advert below shows the detailsof the course, together with your comments.Write a report for your manager on the course (100-120 words). Describe the problems with the course and suggest what your company should do.Write on your answer sheet.10、 Read the article below about the winner of a business award .In most of the lines 34-45 there is one extra word . It is either grammatically incorrect ordoesn’t fit in the meaning of the text . Some lines, however, are correct .If a line is correct , write CORRECT on your Answer Sheet .If there is a extra word in the line , write the extra wordin CAPITAL LETTER on your Answer Sheet.The exercises begins with two examples , (0) and (00) .Examples。

2019年商务英语BEC考试中级练习题.doc

2019 年商务英语BEC 考试中级练习题单项选择题1、根据下面资料，回答题Speaking Your Customers' LanguageModern international trading practices are highlighting thegrowing importance of language training.Modern-day business really does transcenD nationalbarriers ．Thanks to sophisticateD IT anD communicationssystems, businesses can now market their products on A ．truly global scale ．The worlD is indisputably becoming A ．smaller place, as service anD manufacturing companies search theinternational marketplace for new suppliers anDclients ．Businesses must, however, be aware that once theyexpanD the areA ．in which they operate, they face increaseD competition ．The standarD anD quality of their goods become increasingly important in keeping up with competitors ．Butmost of all, it is the service element accompanying the goodswhich is crucial to A ．company's success in A ．particularmarket ．This new philosophy has leD to many companies, someof which have even offereD products of A ．lesser quality,gaining success overseas.Although globalization may, in some senses, have broughtnational economies closer together, societies arounD theworlD still have radically different expectations, processesanD standards ．These are not A ．function of economiC ．change,but are more deep-rooteD anD difficult to alter ．They can be A．major problem for businesses expanding abroad, with thegreatest obstacle of all being the language barrier ．If you have to deal with clients, suppliers anD distributors inA．range of countries, you will not only neeD the skills to communicate with them, you will also neeD to reconcile anynational biases you have with the diverse ways of doingbusiness that exist arounD the globe.The value of effective communication is not to be underestimated ．New technology such as video-conferencing anD email has playeD A ．part in making the communication process easier anD it may also be possible that the introduction oflanguage interpretation software will help with some global communications problems ．But, of course, it is the human element of the communication process that is so vital inbusiness, especially in negotiations, presentations anD team-building ．It is essential for managers to meet regularly withstaff, customers anD partners, so that issues can bediscussed, messages communicateD anD feedback obtained ．The value of well-organizeD language training is immense, anD canbring benefits to all levels anD departments within A．multinational organization ．Unfortunately, however, many organizations have A ．very narrow view when it comes to training of any kind ．Often, an urgent requirement has to be identifieD before training is authorized ．Then, A ．training company is employeD or A ．programme is developeD in-house,the team is trained, anD that is seen as the enD of thematter ．However, the fact remains that training programmesare effective only if they are relevant to A ．company's broader, long-term needs ．They shoulD be regardeD as an investment rather than A ．cost.Changes in expectations anD attitudes are certain to continuefor companies that trade globally ．Although such companies are not yet faceD with their international partners anDclients demanding that business be conducteD in their mother tongue, they realize that overseas competition isincreasingly fast ．If these companies want to continue to achieve success on the international trading circuit, theymust be prepareD to adapt to situations anD speak the local language ．If not, someone else will.According to the first paragraph, improveD communicationshave enableD companies to_______A．offer A ．wider variety of products anD servicesB．expanD beyonD their domestiC ．marketsC．perform better than their international competitorsD．open more manufacturing facilities abroad2、根据下面资料，回答题The Bank with IdeasWith several hundreD years of history behind it, the APL Bankhas few problems in (0)....B......businesses that it is Areputable anD secure (19)......of A ．range of banking services ．Now, it is demonstrating to business customers thatit is flexible anD responsive enough .to(20) ......theirchanging needs in the 21st century.BaseD in London, APL offers banking services to businesses throughout the UK viA ．its branch (21)......Most customer service provision is (22).....out by personal accountmanagers baseD in local branches, together with(23).....staff at company headquarters ．An important(24)..... ．for APL has been to make it easy for customers to(25)......business with the bank ．They can contact their account manager by direct line or email; if the manager is on holiday, A ．carefully chosen colleague becomes the "account contact" and(26)..... ．with the customer during themanager's (27)..... ．In addition, for those who want (28).....to their bank at any time of day or night there isnow A．24-hour phone-baseD service.In order to remain competitive anD builD customer loyalty,the bank guarantees to turn arounD urgent loan (29)..... ．within 24 hours ．This focus on the customer has also been A ．driving(30).... ．in APL's recruitment anD development policy ．For example, newly inducteDstaff(31)......A ．"customer service review" to finD out whatit is like to be on the other side of the desk, asking toborrow money．Together, these (32)......in banking haveachieveD excellent results ．The customer(33)..... ．is growing fast, anD last year the bank gaineD 36,000 new business accounts.（1 9）选A．producerB．supplierC．providerD．giver3、根据下面资料，回答题AToo often we accuse others of not listening, pretending that we ourselves are faultless, yet in our hearts we know that many of the mistakes we make come about because we haven't listened carefully enough. We get things wrong because we haven't quite understood what someone meant when they were talking to us. Anyone who has ever taken the minutes of a long meeting will know how hard it is to remember - despite the benefit of notes - exactly what everyone said. But success depends on getting things right - and that means listening.BListening is not the same thing as hearing; it is not an effortless activity. It demands attention and concentration.It may mean quizzing the speaker for additional informationor for clarification - it is always better to ask than to continue regardless and get things wrong. However, if you allow your mind to wander onto something else, even for a few minutes, you'll miss what the speaker is saying - probably at the very moment when he or she is saying something critical. And not having heard, you won't know you've missed anything until it's too late.CThe most common bad habit we have is to start thinking of what we are going to say about the subject long before the other speaker has finished. We then stop listening. Even worse, this often adds rudeness to inattentiveness, as once you have decided what to say there is a fair chance you willinterrupt to say it. Good listeners don't interrupt. In fact,it is often worth explaining the main idea of what you havejust been told before going on to make your own points.Nobody is offended by this and it shows that you havelistened well.DAbove all, be patient and accept that many people are notvery good communicators. It's helpful to remember that theways people move and position themselves while they arespeaking can reveal a great deal about what they are saying.Equally importantly you should put yourself in the otherperson's shoes, both intellectually and emotionally; it willhelp you to understand what they are getting at and form a response. But don't be too clever. Faced with a know-all,many people keep quiet because they see no point incontinuing.Sometimes it is necessary to insist on further explanation.4、根据下面内容，回答题Evaluating the Performance of the BoardFew employees escape the annual or twice-yearly performancereview ．(0) ...G ... The answer is not a great number ．And the smaller the company, the fewer checks there are on howwell the directors are doing ．Some of the largest companies formally assess the performance of their board, but very fewnew or growing companies have managed to get round to establishing any such procedure.。