商务英语笔记整理
商务英语课堂笔记
2月23日第一课Week 1 vocabulary1.Client客户2.Consumer消费者/用户3.Consumerism消费主义mercial adj.商业的/n.商业广告5.Academic学术的/学院的6.Rudimentary 基本的，初步的7.Structure结构anization组织9.Franchise vt.给…以特许/n.特权，经销权10.Franchisee 特许经营人11.Franchisor 授予特许者12.Pride 自豪/骄傲13.Honour荣誉/光荣14.Determination决心/果断15.Loyalty忠诚/忠实16.Honesty诚实3月1日第二课Topic: telephone mannersVocabulary:Appointment 约定、任命Etiquette 礼节Arrangement 组织Politeness 礼貌Courteous 有礼貌Assistance 帮助Embarrassing 使为难Colleagues 同事Acquaintance 熟悉Associates 同事phone mannerlanguage difficultiesinterpreter / interpretationreception/receptionistconversation/monologue/dialogue二、商务电话中要注意的几个问题：留下好的第一印象1．主动打电话之前，应先做自我介绍Hello. Good morning. Foton truck Beijing. This is ……Good morning, Foton. This is …… How may I help you?2．打电话时应该有礼貌，没有听清楚对方的话，可以说I beg your pardon?或Please speakagain.但不能说“what?”如果你听不清，想让对方说慢一点Excuse me, I can’t understandI beg your pardon, I can’t follow you自己说慢点，让对方意识到自己说太快了3. 打电话时，不能谈论私事。
商务英语笔记
商务英语·课堂笔记Unit 11.have an appointment with sb. 与某人有约会2.sales office销售办事处3.small talk闲聊4.colleague同事5.public relations公共关系6.lift电梯7.export sales co-ordinator 出口销售负责人8.be back from lunch吃完午餐回来9.reception接待，招待会10.personnel人事部门11.head of personnel人事部负责人12.take the lift ove r in the corner…在那边角上乘电梯13.My flight was diverted toBournemouth…我乘的航班转飞伯恩茅斯…14.alert机灵的15.intelligent明智的16.distinct独特的17.sly狡猾的18.quarrelsome爱争吵19.tricky耍花招的20.clumsy笨拙的21.prejudiced有偏见的22.nasty龌龊的,下流的23.off-hand无礼的24.to cause offence惹恼、冒犯别人25.as business becomes ever moreintern ational…由于商务变得越来越国际化26.The financial crisis is getting ever moreacute. 金融危机变得越来越严重。
27. a demanding task一件要求很高的任务28.Northern Europeans…are not quite sofond of physical demonstrations offriendliness.29.Some things are just not done.有些事情是绝对不可以做的。
30.other than: 除了…之外的31.chew over: 咀嚼，反复琢磨32.give importance to对…给予重视33.to be notable for以…著称34.call sb. by a title以头衔称呼别人35.side by side肩并肩，同时并存36.…disaster may be only a syllable away.一个音节的音发错了，整个字的意思就变了，这可能会酿成大错。
商务英语笔记
商务英语：表达意见常用句型在双方谈判的过程中，一定要注意倾听对方的发言，然后清晰地表达自己的观点。
如果对对方的观点表示了解，可以说：I see what you mean. (我明白您的意思。
)如果表示赞成，可以说：That's a good idea. (是个好主意。
)或者说：I agree with you. (我赞成。
)如果是有条件地接受，可以用on the condition that这个句型，例如：We accept your proposal, on the condition that you order 20,000 units. (如果您订2万台，我们会接受您的建议。
)在与外商，尤其是欧美国家的商人谈判时，如果有不同意见，最好坦白地提出来而不要拐弯抹角，比如，表示无法赞同对方的意见时，可以说：I don't think that's a good idea. (我不认为那是个好主意。
)或者Frankly, we can't agree with your proposal.(坦白地讲，我无法同意您的提案。
)如果是拒绝，可以说：We're not prepared to accept your proposal at this time. (我们这一次不准备接受你们的建议。
) 有时，还要讲明拒绝的理由，如To be quite honest, we don't believe this product will sell very well in China. (说老实话，我们不相信这种产品在中国会卖得好。
)谈判时，由于语言沟通问题，出现误解也是在所难免的。
可能是对方误解了你，也可能是你误解了对方。
在这两种情况出现时，你可以说：No, I'm afraid you misunderstood me. What I was trying to say was... (不，恐怕你误解了。
商务英语笔记5
一、采用恰当的方法翻译下列各句：1. In this case, goods may be sent on consignment, unsold, and the agent is expected to obtain the best price available; but this practice is more common with produce exports.在这种情况下，货物可能没有售出，而是寄售，希望代理行能获得最好的价格。
这种做法在农产品交易中比较常见。
（分句法）2. We appreciate how you yourself are placed by your long-term contracts and wish we could help, but unfortunately we cannot do so by lowering our price.我方理解，贵方本身有长期合同，所以希望我方能给予帮助，但很遗憾，我方不能以降价的方式来帮助贵方。
（顺序法）3. If having given further thought to the matter, you feel you cannot accept our offer, we hope it will not prevent you from approaching us on some other occasion.如果贵方对情况进一步考虑后，仍觉得无法接受我方的报价，我方希望这不会影响我们双方在其他方面的合作。
（顺序法）4. It appears that you are well aware of our usual trade terms and conditions although we haven’t done any business between each other before.虽然我们双方以前从未有过业务往来，但是贵方对本公司通常的贸易条款却非常熟悉。
沪江实用商务英语笔记简略版;
沪江实用商务英语课程笔记That’s a nice try. = You are wrong的更礼貌说法。
NO.1 礼貌句型疑问句(1) May I haveMay I have your name, please? 请问您怎么称呼?May I have your phone/cell phone/contact Number, please? 请问您的电话号码是多少?May I have your business card? 您方便给我您的名片吗?May I have …, Please? 句型使用场合:询问别人或索取东西的时候.A: Morning. ABC company. Susan speaking. May I help you?Susan speaking. 你好,ABC公司,我是Susan.请问有什么可以帮您?B: Morning. This is the buyer of XYZ company. We are very interested in your X series. May I have your product catalog, please? 你好,我是XYZ公司的采购.我们对贵公司的X系列很感兴趣,请问你们有产品目录吗?A: Sure,definitely. May I have your name and contact Number, please? Cell phone Number is better/ preferable. 有的有的, 肯定回给您寄过去的.请问,您怎么称呼?以及您的联系方式.当然留手机是再好不过的了.B: Sure. My name is Joan Smith. You could contact me at 138******** or joan.smith@A: OK, Mr.Smith, I’m sending it to you now. 好的.Smith先生,我马上给您发过去.B: Thank you. And may I have a detailed introduction of X1,please?好的.另外,我还想要X1产品的详细介绍A: No problem. I’m sending them to you now. 表示马上做时,用进行时代替将来时不好意思,Joan,打扰一下,能和你说两句话吗?Excuse me. Joan, may I have a word with you, please?大家注意了.May I have your attention, please?你有什么想法呢?May I have your opinion, please?NO.2礼貌句型疑问句(2) Would you please…?Would you please..? 疑问句,语气比较缓和语气诚恳的让别人做某事Please..祈使句,语气比较强硬May I have..please?较would you please..更为委婉A: Hi, Annie speaking.B: Hi, this is Alex.Are you available to talk now? 嗨,Annie,我是Alex,你现在说话方便吗?/Are you free to talk now? / Do you get a minute?A: Yes, sure. 方便方便,您说.B: Ok. May I see you in my office, please? 那您能到我的办公室来一趟吗?是关于A项目的事./Would you please come to my office now?It’s regarding project A. *Regarding .. 和..有关It’s regarding your promotion. A: Ok. I will be there in a minute.B: How is business? 最近工作怎么样啊?How is your flight? / your hotel? / family? / everything?A: Pretty good. 还不错.我一直在跟进这个项目,一切按照计划进行.I has been following up with the project. Everything is on schedule.B: Good/Great. Would you please keep me updated on the project and circulate all the documents with people concerned? 很好,有什么进展要及时告知我.另外把所有项目资料给相关人员传阅一下.A: Certainly I will. May I verify all the documents with your assistant this morning before circulating? 的,那我今天上午的时候能和您的助理核对下资料,然后再传阅吗?B: No problem. Please go ahead. 可以的,你去吧.NO.3 礼貌句型疑问句(3) Would you like..Would you like a cup of tea? (询问对方意见,给对方充分的空间,可以选择是或不)Yes, thanks./ No, thank you.Would you please have a cup of tea?(用疑问句的形式表达陈述句,表达要求做某事.)On probation 在试用期间老人带新人的机制/两人小组:Buddy SystemMax: Morning，Ruby。
商务英语笔记整理
商务英语整理笔记询价还价(询盘还盘)inquiry 询盘offer/quotation 报盘※firm offer 实盘※non-firm offer 虚盘※subject to 以---为准例：我方向你放报实盘，以你方在下周前回复为准。
We send you firm offer subject to your reply reaching us before next week.subject to our final confirmation/prior sale/goods being unsold 以我们最后的确认/以前的销售/未出售货物为准(了解即可)This offer is valid/open/good/firm for 3 days.该报价有效期为3天。
counter offer 还盘offerer 发盘人offeree 受盘人※superior to 比---好superior quality 质量上乘inferior to 不如---- 考点在toThe goods is of superior quality.产品质量上乘。
※sale by trademark/brand/name of origin 按照商标/品牌/产地名销售discount 打折 e.g. 打7折30% discountYour price is rather at the high side/low side.你的价格高/低。
※out of stock 缺货※supply from stock 供现货※supply sb with 例：我方向你方提供100吨核桃现货。
We supply you with 100 tons of walnuts from stock. market is firm 市场趋升market is active 市场活跃market is strong 市场坚挺specialize in +名词专营----line 行业或职业What’s you line?你从事什么行业？line 行情out of line of the market 与市场不符合in line with 和---一致considerable business 大量生意Chamber of Commerce 商会※CIFC3% London=成本、保险加运费及3%的佣金运至伦敦港口price list 价目表平等互利的基础上on the basis of equality and mutual benefitWe owe your name and address to +人或公司承蒙-----告知贵公司的名称和地址有竞争力的价格competitive price※和其他供应商比较起来，我们的价格更有竞争力。
商务英语笔记整理
短语：prospective/potential customers; intangible assetsLodge a claim and ask for compensationdown payment首付balance尾款; imports a wide variety of products;CIF=cost,insurance and freight FOB=free on boardpeople from all walks of lifehave wide experience in all the lines we handle; business and finances;for its handiness, elegance and beauty; gain popularity from customers at home and abroad短句：arouse: My interest was aroused. The music aroused my feeling of homesickness.The objective of our company this year is to get listed in HK.End justify the means.What qualities are you looking for in potential/prospective employees?The workers are on a strike for pay rise/higher wages.We can’t entertain your claim, for it’s not our fault.send us your product brochures and samplesone of the largest clothes import companies in AustraliaThe houses along the subway lines are in great demand/sell well.He was fined 200 yuan for speeding and drunk driving.The ship is propelled by wind/staem.This agreement shall be interpreted in its English version in case of ambiguities.reserve a double room/presidential suite with sea viewShe worried herself into a skeleton.This off-campus restaurant provides free delivery service.Can I have a doggie bag? one hamburger to go.All our batteries are now out of stock.Take the computer apart and reassemble it.Many companies have been downsizing lately.She tend to be irrational and emotional sometimes.Please check the attachment.She came to work for us on a short-term basis.This company has a full order book.He came to work for us on a short-term basis.I was impressed by the originality/novelty of the design.The machine can compete with, and even outperform, in some respects, their imported counterparts./The Chinese equity market outperformed the other Asian Pacific markets after RMB appreciation.He brings a bulging briefcase to work everyday./The mosquito bit on her face and there was a bulge left.She disguised herself as a man,but her voice gave away her identity/betrayed her.The claimed it was a counterfeit product and demanded a refund.Some people believe the hands-on experience and street smarts give them an advantage.For more details/for particulars,please contact our local distributor.The multinational company is recruiting interns.Would you like to fly economy or to fly first class?There’re scheduled flights between Shanghai and LA every week.Finish the task ahead of schedule.This order will be good till canceled.She is rather particular about food.We would consider placing a trail/firm order.File a complaint with the consumer protection agency词汇：Disobey/obedient/rebellion/rebelliousrespire/respirator/respiratoryanti: antibiotics/anti-dumping/anti-corruptionarian :librarian vegetarian humanitarian barbarian lie dictatorauto: auto maker/auto industry/automobiledec:decade/decimate/decenmberization:modernization/globalization/urbanization/industrializationfid=trust:He confided to me his secrets./confident/fidelity/infidel/liter:the literal meaning/literate/the literacy rate/illiterate/semiliterate/literature/literary master self:self-sufficient/self-reliance/self-made/self-discipline/self-motivation/self-centeredsid:dissident/president/preside over the meeting/reside/Vinc/vict=conquer : convince invincible victor victoryvac:vacuum/vacancy/evacuate42页。
商务英语笔记
商务英语笔记商务英语笔记favorable impression 良好印象Personnel Manager 人事经理Managing Director（MD）总裁the assistant to the Personnel ManagerI've heard a lot about you. (久闻大名)colleague同事software development软件开发Sales Director销售主管the Accounts Department 会计部I haven't seen you around before我以前在这儿没见过你。
common interest 共同兴趣break the ice 打破僵局Have you found time to see much？daily routine 日常杂务5.Anytime. （不用谢）也是英美人用来回答致谢的话。
extension 分机switchboard 总机delivery 送货speak to sb.与...讲话put sb. through为某人接通（给的电话）connect...with 接通电话available 可得到的、可获得的，（人）有空leave a message留口信take a message 捎口信call sb back 给（某人）回电话Could you ask him to get back to me as soon as possible? fix 安排，决定（某事）……fix a meeting 安排会谈manage 设法做到……I'm phoning to ... 我打电话是想……I'm phoning about... 我打电话是关于……的事情。
I'm phoning about an order we placed two months ago. Ithasn't arrived yet.（我打电话是为了我们两个月前订货的事，货物现在还没到。
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商务英语整理笔记询价还价(询盘还盘)inquiry 询盘offer/quotation 报盘※firm offer 实盘※non-firm offer 虚盘※subject to 以---为准例：我方向你放报实盘，以你方在下周前回复为准。
We send you firm offer subject to your reply reaching us before next week.subject to our final confirmation/prior sale/goods being unsold 以我们最后的确认/以前的销售/未出售货物为准(了解即可)This offer is valid/open/good/firm for 3 days.该报价有效期为3天。
counter offer 还盘offerer 发盘人offeree 受盘人※superior to 比---好superior quality 质量上乘inferior to 不如---- 考点在toThe goods is of superior quality.产品质量上乘。
※sale by trademark/brand/name of origin 按照商标/品牌/产地名销售discount 打折 e.g. 打7折30% discountYour price is rather at the high side/low side.你的价格高/低。
※out of stock 缺货※supply from stock 供现货※supply sb with 例：我方向你方提供100吨核桃现货。
We supply you with 100 tons of walnuts from stock. market is firm 市场趋升market is active 市场活跃market is strong 市场坚挺specialize in +名词专营----line 行业或职业What’s you line?你从事什么行业？line 行情out of line of the market 与市场不符合in line with 和---一致considerable business 大量生意Chamber of Commerce 商会※CIFC3% London=成本、保险加运费及3%的佣金运至伦敦港口price list 价目表平等互利的基础上on the basis of equality and mutual benefitWe owe your name and address to +人或公司承蒙-----告知贵公司的名称和地址有竞争力的价格competitive price※和其他供应商比较起来，我们的价格更有竞争力。
Our prices are more competitive than those of other suppliers.或Our prices compare favorably with those of other suppliers.※首批订单initial order※试订单trial order※place/book an order with sb.向某人订货常用的贸易术语A、E组发货1※.EX works 工厂交货（……指定地点）(备注：ex=from)B、F组主要运费未付2※.FCA Free Carrier 交至承运人（……指定地点）3.※FAS Free Along Side 船边交货（……指定装运港）4.※FOB Free On Board 离岸船上交货（……指定装运港）C、C组主要运费已付5.※CFR Cost and Freight 成本加运费（……指定目的港）6.※CIF Cost, Insurance and Freight 成本、保险加运费付至（……指定目的港）7.CPT Carriage Paid to 运费付至（……指定目的港）8.CIP Carriage and lnsurance Paid to 运费、保险费付至（……指定目的地）D、D组货到9.DAF Delivered at Frontier 边境交货（……指定地点）10.DES Delivered EX Ship 目的港船上交货（……指定目的港）11.DEQ Delivered EX Quay 目的港码头交货（……指定目的港）12.DDU Delivered Duty Unpaid 未完税交货（……指定目的地）13.※DDP Delivered Duty Paid 完税后交货（……指定目的地）14. ※DAT Delivered at T erminal 运输终端交货15 ※DAP Delivered at Place 目的地交货包装与运输P/C =purchase contract =purchase confirmation 购买合同S/C =sales contract=sales confirmation 销售合同measurement ton 尺码吨※Gross for Net 以毛作净※more or less clause 溢短装条款shipping mark 唛头packing charges 包装费packing instruction 包装要求export/import packing 出口/进口包装inner/outer packing 内/外包装※neutral packing 中性包装※seaworthy packing 适合海运的包装C.K.D.=complete knock down 全拆卸包装S.K.D.=semi knock down半拆卸包装time of delivery 交货期port of loading 装运港port of destination 目的港shipping document 运输单据凭全套运输单据against full set of shipping documents※bill of lading =B/L 提单※clean B/L 清洁提单unclean B/L 不清洁提单container B/L集装箱提单certificate of origin 原产地证certificate of inspection 商检证书certificate of quality/weight/quantity 质量/重量/数量证书shipping instruction 装船要求shipping advice 装船通知book ship space 定舱charter a ship 租船※Charter Party 租船契约metric ton =m/t 公吨box 小盒子paper box 纸盒子case 箱子carton 大一点的箱子cardboard carton 纸板箱wooden carton 木箱※partial shipment 分批装运transshipment 转船※regret being unable to 很遗憾不能-----例：很遗憾我们下周无法装船。
We regret being unable to load the goods next week. ※packing list 装箱单主要港口※法国的马赛Marseilles比利时的安特卫普Antwerp※荷兰的鹿特丹Rotterdam英国的伦敦London※德国的汉堡Hamburg※丹麦的哥本哈根Copenhagen※加拿大的温哥华Vancouver保险※insurance policy 保险单open policy 预约保单premium 保险费※Particular Average 单独海损※General Average 共同海损※With Particular Average 水渍险※F.P.A．=Free from Particular Average 平安险※W.P.A= With Particular Average水渍险※A.R.=All Risks 一切险※T.P.N.D.=Theft, Pilferage and Non-delivery偷窃提货不着险※War Risk战争险※S.R.C.C=Strike, Riot and Civil Commotion罢工暴动民变险Strike Risk 罢工险General Additional Risks 附加险Fresh Water Rain Damage 淡水雨淋险Risk of Shortage 短量险Risk of Intermixture and Contamination 混杂沾污险Leakage Risk 渗透险Clashing and Breakage Risk 碰撞破碎险Risk of Odor 串味险Sweating and Heating Risk 受潮受热险Hook Damage 钩损险Rusting Risk 绣损险sb cover/effect the insurance for sth 某人为----购买保险※for sb’s account /be borne by sb 由某人支付例：额外的运费由你方支付。
Additional/extra freight will be for your account.付款※L/C=letter of credit 信用证documentary L/C 跟单信用证※请向中国银行开信用证。
Pls open an L/C with Bank of China.延展信用证renew and extend the L/C※bill of exchange /draft 汇票※documentary draft 跟单汇票※sight draft=demand draft即期汇票(记住一个即可)※time bill=term bill 远期汇票(记住一个即可)promissory note 本票※draw on sb a draft 为某人开汇票例：我们明天向你开汇票。
We will draw on you a draft tomorrow.※holder/bearer 持票人※expiry date有效期至※commercial invoice 商业发票※proforma invoice 形式发票i n sb’s favor =in favor of sb 例：The L/C has been opened in your favor. 以你们为受益人(以你们为抬头)的信用证已开。
carrier=forwarding agent 运输代理※counter-sign 会签※negotiating bank 议付行negotiation 议付※confirming bank保兑行注意比较confirmed L/C 保兑信用证※opening bank开证行※notifying bank=advising bank=informing bank通知行(记住一个即可)※托收行remitting bank 托收remittance※代收行collecting bank※D/A= documents against acceptance 承兑交单※D/P=documents against payment 付款交单※transferable/negotiable L/C 可转让信用证amend the L/C 修改信用证amendment to the L/C常用的各国货币美元USD 或US $ 英镑GBP 或Pound Sterling 港币Hong Kong Dollar 日元Japanese Yen加拿大币Canadian Dollar 瑞士法郎Swiss Franc词汇与短语※GSP=Generalized System of Preferences 普惠制※IMF=International Monetary Fund 国际货币基金组织※against document(s) 凭单据on sb’s behalf 为某人--- on the buyer’s behalf 为买方-----如下as follows 以下belowmeet/satisfy 满足serve your purpose 满足你的要求※as requested 应贵方要求※in reply to 对----的回复※appreciate +行为We will appreciate it if you can join our party.※demand for 对---的需求例：市场上对核桃的需求很旺盛The demand for walnuts in the market is very active.※contact sb 例：我们明天会联系你方。